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Better Public Services Through E Government Report
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Book Synopsis United Nations E-Government Survey 2014 by : United Nations Publications
Download or read book United Nations E-Government Survey 2014 written by United Nations Publications and published by . This book was released on 2014-09-30 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The UN E-Government Survey 2008: From E-Government to Connected Governance assesses the e-government readiness of the 192 Member States of the UN according to a quantitative composite index of e-readiness based on website assessment, telecommunication infrastructure, and human resource endowment. ICTs can help reinvent government in such a way that existing institutional arrangements can be restructured and new innovative arrangements can flourish, paving the way for a transformed government. The focus of the report this year, in Part 2, is e-government initiatives directed at improving operational efficiency through the integration of back-office functions. Whilst such initiatives, if successful, will deliver benefits to citizens, the primary purpose is to improve the effectiveness of government and governmental agencies. Models of back-office integration, irrespective of the delivery mode, fall into three broad categories: single function integration, cross functional integration, and back-office to front-office integration. The level of complexity, expressed in terms of the number of functions within the scope and number of organizations involved, is the primary factor influencing a successful outcome - with a tendency amongst the more ambitious projects to fail to deliver the full anticipated benefits. The key variables involved in the delivery of back-office integration are the people, processes and technology required. Whilst the technology is increasingly resilient and 'fit for purpose', the evidence indicates that success or failure is less a technological issue and more a people issue - in particular, the ability to change public service cultures and motivate public sectorworkers to new ways of working, address trade union concerns, and provide adequately skilled and competent management
Book Synopsis GovTech Maturity Index by : Cem Dener
Download or read book GovTech Maturity Index written by Cem Dener and published by World Bank Publications. This book was released on 2021-10-29 with total page 165 pages. Available in PDF, EPUB and Kindle. Book excerpt: Governments have been using technology to modernize the public sector for decades. The World Bank Group (WBG) has been a partner in this process, providing both financing and technical assistance to facilitate countries’ digital transformation journeys since the 1980s. The WBG launched the GovTech Initiative in 2019 to support the latest generation of these reforms. Over the past five years, developing countries have increasingly requested WBG support to design even more advanced digital transformation programs. These programs will help to increase government efficiency and improve the access to and the quality of service delivery, provide more government-to-citizen and government-to-business communications, enhance transparency and reduce corruption, improve governance and oversight, and modernize core government operations. The GovTech Initiative appropriately responds to this growing demand. The GovTech Maturity Index (GTMI) measures the key aspects of four GovTech focus areas—supporting core government systems, enhancing service delivery, mainstreaming citizen engagement, and fostering GovTech enablers—and assists advisers and practitioners in the design of new digital transformation projects. Constructed for 198 economies using consistent data sources, the GTMI is the most comprehensive measure of digital transformation in the public sector. Several similar indices and indicators are available in the public domain to measure aspects of digital government—including the United Nations e-Government Development Index, the WBG’s Digital Adoption Index, and the Organisation for Economic Co-operation and Development (OECD) Digital Government Index. These indices, however, do not fully capture the aspects of emphasis in the GovTech approach—the whole-of-government approach and citizen centricity—as key when assessing the use of digital solutions for public sector modernization. The GTMI is not intended to be an assessment of readiness or performance; rather, it is intended to complement the existing tools and diagnostics by providing a baseline and a benchmark for GovTech maturity and by offering insights to those areas that have room for improvement. The GTMI is designed to be used by practitioners, policy makers, and task teams involved in the design of digital transformation strategies and individual projects, as well as by those who seek to understand their own practices and learn from those of others.
Book Synopsis The Path to Becoming a Data-Driven Public Sector by : Oecd
Download or read book The Path to Becoming a Data-Driven Public Sector written by Oecd and published by Org. for Economic Cooperation & Development. This book was released on 2019-11-28 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: Twenty-first century governments must keep pace with the expectations of their citizens and deliver on the promise of the digital age. Data-driven approaches are particularly effective for meeting those expectations and rethinking the way governments and citizens interact. This report highlights the important role data can play in creating conditions that improve public services, increase the effectiveness of public spending and inform ethical and privacy considerations. It presents a data-driven public sector framework that can help countries or organisations assess the elements needed for using data to make better-informed decisions across public sectors.
Book Synopsis United Nations E-Government Survey 2020 by : United Nations Publications
Download or read book United Nations E-Government Survey 2020 written by United Nations Publications and published by . This book was released on 2020-08-17 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Survey assesses global and regional e-government development through a comparative rating of national government portals relative to one another. It is designed to provide a snapshot of country trends and relative rankings of e-government development in the implementation of the Sustainable Development Goals. It presents trends and relative rankings of e-government development across 193 Member States through a quantitative composite index, the E-Government Development Index (EGDI), with three separate components - the Online Service Index (OSI), Telecommunication Infrastructure Index (TII), and Human Capital Index (HCI). Includes addendum on COVID-19 (coronavirus) response
Book Synopsis OECD Public Governance Reviews Trust and Public Policy How Better Governance Can Help Rebuild Public Trust by : OECD
Download or read book OECD Public Governance Reviews Trust and Public Policy How Better Governance Can Help Rebuild Public Trust written by OECD and published by OECD Publishing. This book was released on 2017-03-27 with total page 162 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report examines the influence of trust on policy making and explores some of the steps governments can take to strengthen public trust.
Book Synopsis Development Co-operation Report 2021 Shaping a Just Digital Transformation by : OECD
Download or read book Development Co-operation Report 2021 Shaping a Just Digital Transformation written by OECD and published by OECD Publishing. This book was released on 2021-12-21 with total page 503 pages. Available in PDF, EPUB and Kindle. Book excerpt: Digital transformation is revolutionising economies and societies with rapid technological advances in AI, robotics and the Internet of Things. Low and middle-income countries are struggling to gain a foothold in the global digital economy in the face of limited digital capacity, skills, and fragmented global and regional rules.
Book Synopsis Digital Governance by : Michael E. Milakovich
Download or read book Digital Governance written by Michael E. Milakovich and published by Routledge. This book was released on 2021-09-27 with total page 474 pages. Available in PDF, EPUB and Kindle. Book excerpt: The application of digital information and communication technologies (ICTs) to reform governmental structures and public service is widely and perhaps naively viewed as the 21st century "savior", the enlightened way to reinvigorate democracy, reduce costs, and improve the quality of public services. This book examines the transition from e-government to digital governance in light of the financial exigencies and political controversies facing many governments. The chapters concentrate on strategies for public sector organizational transformation and policies for improved and measurable government performance in the current contentious political environment. This fully updated second edition of Digital Governance provides strategies for public officials to apply advanced technologies, manage remote workforces, measure performance, and improve service delivery in current crisis-driven administrative and political environments. The full implementation of advanced digital governance requires fundamental changes in the relationship between citizens and their governments, using ICTs as catalysts for political as well as administrative communication. This entails attitudinal and behavioral changes, secure networks, and less dependence on formal bureaucratic structures (covered in Part I of this book); transformation of administrative, educational, and security systems to manage public services in a more citizen-centric way (covered in Part II); the integration of advanced digital technologies with remote broadband wireless internet services (Part III); and the creation of new forms of global interactive citizenship and self-governance (covered in Part IV). Author Michael E. Milakovich offers recommendations for further improvement and civic actions to stimulate important instruments of governance and public administration. This book is required reading for political science, public administration, and public policy courses, as well as federal, state, and local government officials.
Book Synopsis Digital Transformation at Scale: Why the Strategy Is Delivery by : Andrew Greenway
Download or read book Digital Transformation at Scale: Why the Strategy Is Delivery written by Andrew Greenway and published by London Publishing Partnership. This book was released on 2018-04-24 with total page 227 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a guide to building a digital institution. It explains how a growing band of reformers in businesses and governments around the world have helped their organisations pivot to a new way of working, and what lessons others can learn from their experience.
Author :United Nations. Department of Economic and Social Affairs Publisher :United Nations Publications ISBN 13 : Total Pages :208 pages Book Rating :4.:/5 (318 download)
Book Synopsis World Public Sector Report by : United Nations. Department of Economic and Social Affairs
Download or read book World Public Sector Report written by United Nations. Department of Economic and Social Affairs and published by United Nations Publications. This book was released on 2001 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: The World Public Sector Report will be published every two years with the intention of reviewing major trends and issues concerning public administration and governance. This inaugural issue of the report considers the process of globalisation and the challenges and opportunities it offers for the role of the public sector in countries around the world. It is increasingly being acknowledged that the State is a key actor in the development process and has a major role to play in making globalisation work for all, for example in alleviating poverty and income inequality, advancing human rights, promoting sustainable development and combating international crime. Issues discussed in the report include: the many facets of globalisation; its impact on the State; reinforcing state institutions and social policies; defining and measuring the size of the State.
Book Synopsis Government at a Glance 2021 by : OECD
Download or read book Government at a Glance 2021 written by OECD and published by OECD Publishing. This book was released on 2021-07-09 with total page 281 pages. Available in PDF, EPUB and Kindle. Book excerpt: The 2021 edition includes input indicators on public finance and employment; process indicators include data on institutions, budgeting practices, human resources management, regulatory governance, public procurement, governance of infrastructure, public sector integrity, open government and digital government. Outcome indicators cover core government results (e.g. trust, political efficacy, inequality reduction) and indicators on access, responsiveness, quality and satisfaction for the education, health and justice sectors.
Author :Christopher G. Reddick Publisher :Springer Science & Business Media ISBN 13 :144196536X Total Pages :679 pages Book Rating :4.4/5 (419 download)
Book Synopsis Comparative E-Government by : Christopher G. Reddick
Download or read book Comparative E-Government written by Christopher G. Reddick and published by Springer Science & Business Media. This book was released on 2010-08-19 with total page 679 pages. Available in PDF, EPUB and Kindle. Book excerpt: Comparative E-Government examines the impact of information and communication technology (ICT) on governments throughout the world. It focuses on the adoption of e-government both by comparing different countries, and by focusing on individual countries and the success and challenges that they have faced. With 32 chapters from leading e-government scholars and practitioners from around the world, there is representation of developing and developed countries and their different stages of e-government adoption. Part I compares the adoption of e-government in two or more countries. The purpose of these chapters is to discern the development of e-government by comparing different counties and their individual experiences. Part II provides a more in-depth focus on case studies of e-government adoption in select countries. Part III, the last part of the book, examines emerging innovations and technologies in the adoption of e-government in different countries. Some of the emerging technologies are the new social media movement, the development of e-participation, interoperability, and geographic information systems (GIS).
Book Synopsis E-Government and Information Technology Management by : Marc Holzer
Download or read book E-Government and Information Technology Management written by Marc Holzer and published by Melvin & Leigh, Publishers. This book was released on 2019-01-01 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: E-Government and Information Technology Management is an essential textbook for graduate and undergraduate programs across the world that are taking steps to incorporate courses on e-government/IT as they prepare their students to join the public sector workforce. The book also serves as a comprehensive guide for the growing body of researchers and practitioners in e-government. The text is comprised of 12 chapters from e-government experts, all written in a clear writing style that balances theory and practice. Each chapter provides background information, critical resources, and emerging trends. Along with questions for class discussion, each chapter includes cases to demonstrate the importance of these areas to practitioners, researchers, and students of technology management and public affairs administration.
Book Synopsis OECD e-Government Studies e-Government for Better Government by : OECD
Download or read book OECD e-Government Studies e-Government for Better Government written by OECD and published by OECD Publishing. This book was released on 2005-11-16 with total page 207 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report looks at new thinking and practice in OECD countries in using information and communications technologies to enhance government services.
Book Synopsis The Solution Revolution by : William D. Eggers
Download or read book The Solution Revolution written by William D. Eggers and published by Harvard Business Press. This book was released on 2013-08-27 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: Government Alone Can’t Solve Society’s Biggest Problems World hunger. Climate change. Crumbling infrastructure. It’s clear that in today’s era of fiscal constraints and political gridlock, we can no longer turn to government alone to tackle these and other towering social problems. What’s required is a new, more collaborative and productive economic system. The Solution Revolution brings hope—revealing just such a burgeoning new economy where players from across the spectrum of business, government, philanthropy, and social enterprise converge to solve big problems and create public value. By erasing public-private sector boundaries, the solution economy is unlocking trillions of dollars in social benefit and commercial value. Where tough societal problems persist, new problem solvers are crowdfunding, ridesharing, app-developing, or impact-investing to design innovative new solutions for seemingly intractable problems. Providing low-cost health care, fighting poverty, creating renewable energy, and preventing obesity are just a few of the tough challenges that also represent tremendous opportunities for those at the vanguard of this movement. They create markets for social good and trade solutions instead of dollars to fill the gap between what government can provide and what citizens need. So what drives the solution economy? Who are these new players and how are their roles changing? How can we grow the movement? And how can we participate? Deloitte’s William D. Eggers and Paul Macmillan answer these questions and more, and they introduce us to the people and organizations driving the revolution—from edgy social enterprises growing at a clip of 15 percent a year, to megafoundations, to Fortune 500 companies delivering social good on the path to profit. Recyclebank, RelayRides, and LivingGoods are just a few of the innovative organizations you’ll read about in this book. Government cannot handle alone the huge challenges facing our global society—and it shouldn’t. We need a different economic paradigm that can flexibly draw on resources, combine efforts, and create value, while improving the lives of citizens. The Solution Revolution shows the way.
Book Synopsis Electronic Government: Design, Applications and Management by : Grnlund, ke
Download or read book Electronic Government: Design, Applications and Management written by Grnlund, ke and published by IGI Global. This book was released on 2001-07-01 with total page 386 pages. Available in PDF, EPUB and Kindle. Book excerpt: While not specifically defined, Electronic Government has become a common term to describe all of the processes, administrative and democratic, that combine to constitute public sector operations. Electronic Government: Design, Applications and Management examines the changes faced by the public sector, as the use of IT significantly increases. This book, geared toward practitioners, professionals, decision makers and students strives to examine the challenges and opportunities involved in the implementation and use of IT into organizations.
Book Synopsis Electronic Government by : Maria A. Wimmer
Download or read book Electronic Government written by Maria A. Wimmer and published by . This book was released on 2010 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Annotation. This book constitutes the refereed proceedings of the 9th International Conference, EGOV 2010, held in Lausanne, Switzerland, in August/September 2010. The 36 revised full papers presented were carefully reviewed and selected from 111 submissions. The papers are organized in topical sections on foundations, transformation, evaluation, adoption and diffusion, citizen perspectives and social inclusion, infrastructure, and business process modell.
Book Synopsis Understanding E-Governance for Development by : Richard Heeks
Download or read book Understanding E-Governance for Development written by Richard Heeks and published by . This book was released on 2020 with total page 27 pages. Available in PDF, EPUB and Kindle. Book excerpt: New information and communication technologies can make a significant contribution to the achievement of good governance goals. This 'e-governance' can make governance more efficient and more effective, and bring other benefits too. This paper outlines the three main contributions of e-governance: improving government processes (e-administration); connecting citizens (e-citizens and e-services); and building external interactions (e-society). Case studies are used to show that e-governance is a current, not just future, reality for developing countries. However, most e-governance initiatives fail. Countries therefore face two challenges. First, the strategic challenge of e-readiness: preparing six identified pre-conditions for e-governance. Second, the tactical challenge of closing design -- reality gaps: adopting best practice in e-governance projects in order to avoid failure and to achieve success. A vision for change is therefore outlined of which more details are given in a related paper.
