Benchmarking For Performance Evaluation

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Benchmarking for Performance Evaluation

Author : Subhash C. Ray
Publisher : Springer
ISBN 13 : 8132222539
Total Pages : 281 pages
Book Rating : 4.1/5 (322 download)

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Book Synopsis Benchmarking for Performance Evaluation by : Subhash C. Ray

Download or read book Benchmarking for Performance Evaluation written by Subhash C. Ray and published by Springer. This book was released on 2015-03-25 with total page 281 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a detailed introduction to the theoretical and methodological foundations of production efficiency analysis using benchmarking. Two of the more popular methods of efficiency evaluation are Stochastic Frontier Analysis (SFA) and Data Envelopment Analysis (DEA), both of which are based on the concept of a production possibility set and its frontier. Depending on the assumed objectives of the decision-making unit, a Production, Cost, or Profit Frontier is constructed from observed data on input and output quantities and prices. While SFA uses different maximum likelihood estimation techniques to estimate a parametric frontier, DEA relies on mathematical programming to create a nonparametric frontier. Yet another alternative is the Convex Nonparametric Frontier, which is based on the assumed convexity of the production possibility set and creates a piecewise linear frontier consisting of a number of tangent hyper planes. Three of the papers in this volume provide a detailed and relatively easy to follow exposition of the underlying theory from neoclassical production economics and offer step-by-step instructions on the appropriate model to apply in different contexts and how to implement them. Of particular appeal are the instructions on (i) how to write the codes for different SFA models on STATA, (ii) how to write a VBA Macro for repetitive solution of the DEA problem for each production unit on Excel Solver, and (iii) how to write the codes for the Nonparametric Convex Frontier estimation. The three other papers in the volume are primarily theoretical and will be of interest to PhD students and researchers hoping to make methodological and conceptual contributions to the field of nonparametric efficiency analysis.

Performance Evaluation and Benchmarking

Author : Lizy Kurian John
Publisher : CRC Press
ISBN 13 : 1420037420
Total Pages : 304 pages
Book Rating : 4.4/5 (2 download)

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Book Synopsis Performance Evaluation and Benchmarking by : Lizy Kurian John

Download or read book Performance Evaluation and Benchmarking written by Lizy Kurian John and published by CRC Press. This book was released on 2018-10-03 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: Computer and microprocessor architectures are advancing at an astounding pace. However, increasing demands on performance coupled with a wide variety of specialized operating environments act to slow this pace by complicating the performance evaluation process. Carefully balancing efficiency and accuracy is key to avoid slowdowns, and such a balance can be achieved with an in-depth understanding of the available evaluation methodologies. Performance Evaluation and Benchmarking outlines a variety of evaluation methods and benchmark suites, considering their strengths, weaknesses, and when each is appropriate to use. Following a general overview of important performance analysis techniques, the book surveys contemporary benchmark suites for specific areas, such as Java, embedded systems, CPUs, and Web servers. Subsequent chapters explain how to choose appropriate averages for reporting metrics and provide a detailed treatment of statistical methods, including a summary of statistics, how to apply statistical sampling for simulation, how to apply SimPoint, and a comprehensive overview of statistical simulation. The discussion then turns to benchmark subsetting methodologies and the fundamentals of analytical modeling, including queuing models and Petri nets. Three chapters devoted to hardware performance counters conclude the book. Supplying abundant illustrations, examples, and case studies, Performance Evaluation and Benchmarking offers a firm foundation in evaluation methods along with up-to-date techniques that are necessary to develop next-generation architectures.

Health Care Benchmarking and Performance Evaluation

Author : Yasar A. Ozcan
Publisher : Springer
ISBN 13 : 1489974725
Total Pages : 346 pages
Book Rating : 4.4/5 (899 download)

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Book Synopsis Health Care Benchmarking and Performance Evaluation by : Yasar A. Ozcan

Download or read book Health Care Benchmarking and Performance Evaluation written by Yasar A. Ozcan and published by Springer. This book was released on 2014-07-01 with total page 346 pages. Available in PDF, EPUB and Kindle. Book excerpt: This new edition continues to emphasize the use of data envelopment analysis (DEA) to create optimization-based benchmarks within hospitals, physician group practices, health maintenance organizations, nursing homes and other health care delivery organizations. Suitable for graduate students learning DEA applications in health care as well as for practicing administrators, it is divided into two sections covering methods and applications. Section I considers efficiency evaluations using DEA; returns to scale; weight restricted (multiplier) models; non-oriented or slack-based models, including in this edition two versions of non-controllable variable models and categorical variable models; longitudinal (panel) evaluations and the effectiveness dimension of performance evaluation. A new chapter then looks at new and advanced models of DEA, including super-efficiency, congestion DEA, network DEA, and dynamic network models. Mathematical formulations of various DEA models are placed in end-of-chapter appendices. Section II then looks at health care applications within particular settings, chapter-by-chapter, including hospitals, physician practices, nursing homes and health maintenance organizations (HMOs). Other chapters then explore home health care and home health agencies; dialysis centers, community mental health centers, community-based your services, organ procurement organizations, aging agencies and dental providers; DEA models to evaluate provider performance for specific treatments, including stroke, mechanical ventilation and perioperative services. A new chapter then examines international-country-based applications of DEA in health care in 16 different countries, along with OECD and multi-country studies. Most of the existing chapters in this section were expanded with recent applications. Included with the book is online access to a learning version of DEA Solver software, written by Professor Kaoru Tone, which can solve up to 50 DMUs for various DEA models listed in the User’s Guide at the end of the book.

Performance Evaluation and Benchmarking

Author : Raghunath Nambiar
Publisher : Springer Nature
ISBN 13 : 3030849244
Total Pages : 124 pages
Book Rating : 4.0/5 (38 download)

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Book Synopsis Performance Evaluation and Benchmarking by : Raghunath Nambiar

Download or read book Performance Evaluation and Benchmarking written by Raghunath Nambiar and published by Springer Nature. This book was released on 2021-08-03 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed post-conference proceedings of the 12th TPC Technology Conference on Performance Evaluation and Benchmarking, TPCTC 2020, held in August 2020.The 8 papers presented were carefully reviewed and cover the following topics: testing ACID compliance in the LDBC social network benchmark; experimental performance evaluation of stream processing engines made easy; revisiting issues in benchmarking metric selection; performance evaluation for digital transformation; experimental comparison of relational and NoSQL document systems; a framework for supporting repetition and evaluation in the process of cloud-based DBMS performance benchmarking; benchmarking AI inference; a domain independent benchmark evolution model for the transaction processing performance council.

Performance Evaluation and Benchmarking of Intelligent Systems

Author : Raj Madhavan
Publisher : Springer Science & Business Media
ISBN 13 : 1441904921
Total Pages : 351 pages
Book Rating : 4.4/5 (419 download)

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Book Synopsis Performance Evaluation and Benchmarking of Intelligent Systems by : Raj Madhavan

Download or read book Performance Evaluation and Benchmarking of Intelligent Systems written by Raj Madhavan and published by Springer Science & Business Media. This book was released on 2009-09-18 with total page 351 pages. Available in PDF, EPUB and Kindle. Book excerpt: To design and develop capable, dependable, and affordable intelligent systems, their performance must be measurable. Scienti?c methodologies for standardization and benchmarking are crucial for quantitatively evaluating the performance of eme- ing robotic and intelligent systems’ technologies. There is currently no accepted standard for quantitatively measuring the performance of these systems against user-de?ned requirements; and furthermore, there is no consensus on what obj- tive evaluation procedures need to be followed to understand the performance of these systems. The lack of reproducible and repeatable test methods has precluded researchers working towards a common goal from exchanging and communic- ing results, inter-comparing system performance, and leveraging previous work that could otherwise avoid duplication and expedite technology transfer. Currently, this lack of cohesion in the community hinders progress in many domains, such as m- ufacturing, service, healthcare, and security. By providing the research community with access to standardized tools, reference data sets, and open source libraries of solutions, researchers and consumers will be able to evaluate the cost and be- ?ts associated with intelligent systems and associated technologies. In this vein, the edited book volume addresses performance evaluation and metrics for intel- gent systems, in general, while emphasizing the need and solutions for standardized methods. To the knowledge of the editors, there is not a single book on the market that is solely dedicated to the subject of performance evaluation and benchmarking of intelligent systems.

Quantitative Models for Performance Evaluation and Benchmarking

Author : Joe Zhu
Publisher : Springer
ISBN 13 : 9783319374383
Total Pages : 414 pages
Book Rating : 4.3/5 (743 download)

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Book Synopsis Quantitative Models for Performance Evaluation and Benchmarking by : Joe Zhu

Download or read book Quantitative Models for Performance Evaluation and Benchmarking written by Joe Zhu and published by Springer. This book was released on 2017-05-04 with total page 414 pages. Available in PDF, EPUB and Kindle. Book excerpt: The author is one of the prominent researchers in the field of Data Envelopment Analysis (DEA), a powerful data analysis tool that can be used in performance evaluation and benchmarking. This book is based upon the author’s years of research and teaching experiences. It is difficult to evaluate an organization’s performance when multiple performance metrics are present. The difficulties are further enhanced when the relationships among the performance metrics are complex and involve unknown tradeoffs. This book introduces Data Envelopment Analysis (DEA) as a multiple-measure performance evaluation and benchmarking tool. The focus of performance evaluation and benchmarking is shifted from characterizing performance in terms of single measures to evaluating performance as a multidimensional systems perspective. Conventional and new DEA approaches are presented and discussed using Excel spreadsheets — one of the most effective ways to analyze and evaluate decision alternatives. The user can easily develop and customize new DEA models based upon these spreadsheets. DEA models and approaches are presented to deal with performance evaluation problems in a variety of contexts. For example, a context-dependent DEA measures the relative attractiveness of similar operations/processes/products. Sensitivity analysis techniques can be easily applied, and used to identify critical performance measures. Two-stage network efficiency models can be utilized to study performance of supply chain. DEA benchmarking models extend DEA’s ability in performance evaluation. Various cross efficiency approaches are presented to provide peer evaluation scores. This book also provides an easy-to-use DEA software — DEAFrontier. This DEAFrontier is an Add-In for Microsoft® Excel and provides a custom menu of DEA approaches. This version of DEAFrontier is for use with Excel 97-2013 under Windows and can solve up to 50 DMUs, subject to the capacity of Excel Solver. It is an extremely powerful tool that can assist decision-makers in benchmarking and analyzing complex operational performance issues in manufacturing organizations as well as evaluating processes in banking, retail, franchising, health care, public services and many other industries.

Performance Evaluation and Benchmarking

Author : Raghunath Nambiar
Publisher : Springer Science & Business Media
ISBN 13 : 3642104231
Total Pages : 278 pages
Book Rating : 4.6/5 (421 download)

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Book Synopsis Performance Evaluation and Benchmarking by : Raghunath Nambiar

Download or read book Performance Evaluation and Benchmarking written by Raghunath Nambiar and published by Springer Science & Business Media. This book was released on 2009-11-05 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the reviewed proceedings of the first Conference on Performance Evaluation and Benchmarking, TPCTC 2009, held in Lyon, France, August 24-28,2009. The 16 full papers and two keynote papers were carefully selected from 34 submissions. This book considers issues such as appliance, business intelligence, cloud computing, complex event processing, database performance optimizations, green computing, data compression, disaster tolerance and recovery, energy and space efficiency, hardware innovations, high speed data generation, hybrid workloads or operational data warehousing, unstructured data management, software management and maintenance, virtualization and very large memory systems

Measuring Performance and Benchmarking Project Management at the Department of Energy

Author : National Research Council
Publisher : National Academies Press
ISBN 13 : 0309181763
Total Pages : 52 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Measuring Performance and Benchmarking Project Management at the Department of Energy by : National Research Council

Download or read book Measuring Performance and Benchmarking Project Management at the Department of Energy written by National Research Council and published by National Academies Press. This book was released on 2005-08-01 with total page 52 pages. Available in PDF, EPUB and Kindle. Book excerpt: In 1997, Congress, in the conference report, H.R. 105-271, to the FY1998 Energy and Water Development Appropriation Bill, directed the National Research Council (NRC) to carry out a series of assessments of project management at the Department of Energy (DOE). The final report in that series noted that DOE lacked an objective set of measures for assessing project management quality. The department set up a committee to develop performance measures and benchmarking procedures and asked the NRC for assistance in this effort. This report presents information and guidance for use as a first step toward development of a viable methodology to suit DOE's needs. It provides a number of possible performance measures, an analysis of the benchmarking process, and a description ways to implement the measures and benchmarking process.

Portfolio Performance Measurement and Benchmarking

Author : Jon A. Christopherson
Publisher : McGraw Hill Professional
ISBN 13 : 0071713662
Total Pages : 482 pages
Book Rating : 4.0/5 (717 download)

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Book Synopsis Portfolio Performance Measurement and Benchmarking by : Jon A. Christopherson

Download or read book Portfolio Performance Measurement and Benchmarking written by Jon A. Christopherson and published by McGraw Hill Professional. This book was released on 2009-08-05 with total page 482 pages. Available in PDF, EPUB and Kindle. Book excerpt: In order to make sound investment choices, investors must know the projected return on investment in relation to the risk of not being paid. Benchmarks are excellent evaluators, but the failure to choose the right investing performance benchmark often leads to bad decisions or inaction, which inevitably results in lost profits. The first book of its kind, Portfolio Performance Measurement and Benchmarking is a complete guide to benchmarks and performace evaluation using benchmarks. In one inclusive volume, readers get foundational coverage on benchmark construction, as well as expert insight into specific benchmarks for asset classes and investment styles. Starting with the basics—such as return calculations and methods of dealing with cash flows—this thorough book covers a wide variety of performance measurement methodologies and evaluation techniques before moving into more technical material that deconstructs both the creation of indexes and the components of a desirable benchmark. Portfolio Performance Measurement and Benchmarking provides detailed coverage of benchmarks for: U.S. equities Global and international equities Fixed income Real estate The team of renowned authors offers illuminating opinions on the philosophy and development of equity indexes, while highlighting numerous mechanical problems inherent in building benchmarks and the implications of each one. Before you make your next investment, be certain your return will be worth the risk with Portfolio Performance Measurement and Benchmarking.

Performance Evaluation and Benchmarking with Realistic Applications

Author : Rudolf Eigenmann
Publisher : MIT Press
ISBN 13 : 9780262050661
Total Pages : 316 pages
Book Rating : 4.0/5 (56 download)

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Book Synopsis Performance Evaluation and Benchmarking with Realistic Applications by : Rudolf Eigenmann

Download or read book Performance Evaluation and Benchmarking with Realistic Applications written by Rudolf Eigenmann and published by MIT Press. This book was released on 2001 with total page 316 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book discusses rationales for creating and updating benchmarks, the use of benchmarks in academic research, benchmarking methodologies, the relation of SPEC benchmarks to other benchmarking activities, shortcomings of current benchmarks, and the need for further benchmarking efforts. Performance evaluation and benchmarking are of concern to all computer-related disciplines. A benchmark is a standard program or set of programs that can be run on different computers to give an accurate measure of their performance. This book covers a variety of aspects of computer performance evaluation, with a focus on Standard Performance Evaluation Corporation (SPEC) benchmarks. SPEC is a nonprofit organization whose members represent industry, academia, and other organizations. The book discusses rationales for creating and updating benchmarks, the use of benchmarks in academic research, benchmarking methodologies, the relation of SPEC benchmarks to other benchmarking activities, shortcomings of current benchmarks, and the need for further benchmarking efforts. Contributors Brian Armstrong, Frederica Darema, Edward S. Davidson, Sylvia Dieckmann, Jozo J. Dujmovic, Rudolf Eigenmann, J. Kelly Flanagan, Greg Gaertner, Jonathan Geisler, John Gustafson, Urs Hölzle, Shih-Hao Hung, Kathryn S. McKinley, Reinhard Riedl, Faisal Saied, Frank Sorenson, Mark Straka, Valerie Taylor, Olivier Temam, Rajat Todi, Reinhold Weicker

Performance Evaluation and Benchmarking for the Analytics Era

Author : Raghunath Nambiar
Publisher : Springer
ISBN 13 : 3319724010
Total Pages : 185 pages
Book Rating : 4.3/5 (197 download)

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Book Synopsis Performance Evaluation and Benchmarking for the Analytics Era by : Raghunath Nambiar

Download or read book Performance Evaluation and Benchmarking for the Analytics Era written by Raghunath Nambiar and published by Springer. This book was released on 2018-01-02 with total page 185 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the thoroughly refereed post-conference proceedings of the 8th TPC Technology Conference, on Performance Evaluation and Benchmarking, TPCTC 2017, held in conjunction with the43rd International Conference on Very Large Databases (VLDB 2017) in August/September 2017. The 12 papers presented were carefully reviewed and selected from numeroussubmissions. The TPC remains committed to developing new benchmark standards to keep pace with these rapid changes in technology.

Performance Management

Author : Asbjørn Rolstadås
Publisher : Springer Science & Business Media
ISBN 13 : 9401112126
Total Pages : 394 pages
Book Rating : 4.4/5 (11 download)

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Book Synopsis Performance Management by : Asbjørn Rolstadås

Download or read book Performance Management written by Asbjørn Rolstadås and published by Springer Science & Business Media. This book was released on 2012-12-06 with total page 394 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book serves as a textbook for an introductory course on performance management. It gives an overview over various aspects of managing performance of the modem enterprise by focusing on performance evaluation and measurement and performance improvement techniques. Most of the material is based on a thorough literature search and an extensive reference list has been included. The book has been sponsored by the Norwegian productivity research program TOPP and by the COMETT program of the European Community Commission. It has been applied as the text for a continuing education course both within TOPP and the COMETT project APECE. It will also serve as part of a course material for a master's degree in technology management. The book is aimed at an audience of business and technology oriented personnel at middle and higher management level in manufacturing industry. At the same time it is suitable as a textbook for business and engineering schools and colleges. is organized in five parts discussing productivity and The book performance, performance planning, performance review, performance improvement and performance influencing factors. The authors have worked closely together to obtain a well coordinated text without overlap. They have provided a draft. This draft has been circulated for comments amongst the authors and amongst external experts. Based on their input the manuscript has been revised. Eivald RfI}ren and Einar Printz Moe, chairman of the board and program manager for the TOPP research program respectively, have also provided valuable input to the book.

Health Care Benchmarking and Performance Evaluation

Author : Yasar A. Ozcan
Publisher : Springer Science & Business Media
ISBN 13 : 0387754482
Total Pages : 227 pages
Book Rating : 4.3/5 (877 download)

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Book Synopsis Health Care Benchmarking and Performance Evaluation by : Yasar A. Ozcan

Download or read book Health Care Benchmarking and Performance Evaluation written by Yasar A. Ozcan and published by Springer Science & Business Media. This book was released on 2007-12-08 with total page 227 pages. Available in PDF, EPUB and Kindle. Book excerpt: Hugely relevant in today’s world of healthcare performance management, this comprehensive work applies the analytical framework of Data Envelopment Analysis methodology to provide health care administrators with specific tools for performance evaluation. Most important, the book provides health care practitioners and administrators with information of what is lacking in specific aspects of performance and then outlines the ways how these performance inadequacies can be improved.

Advanced R

Author : Hadley Wickham
Publisher : CRC Press
ISBN 13 : 1498759807
Total Pages : 476 pages
Book Rating : 4.4/5 (987 download)

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Book Synopsis Advanced R by : Hadley Wickham

Download or read book Advanced R written by Hadley Wickham and published by CRC Press. This book was released on 2015-09-15 with total page 476 pages. Available in PDF, EPUB and Kindle. Book excerpt: An Essential Reference for Intermediate and Advanced R Programmers Advanced R presents useful tools and techniques for attacking many types of R programming problems, helping you avoid mistakes and dead ends. With more than ten years of experience programming in R, the author illustrates the elegance, beauty, and flexibility at the heart of R. The book develops the necessary skills to produce quality code that can be used in a variety of circumstances. You will learn: The fundamentals of R, including standard data types and functions Functional programming as a useful framework for solving wide classes of problems The positives and negatives of metaprogramming How to write fast, memory-efficient code This book not only helps current R users become R programmers but also shows existing programmers what’s special about R. Intermediate R programmers can dive deeper into R and learn new strategies for solving diverse problems while programmers from other languages can learn the details of R and understand why R works the way it does.

Benchmarking Higher Education System Performance

Author : ORGANISATION FOR ECONOMIC CO-OPERATION AND DEVELOPMENT.
Publisher : Org. for Economic Cooperation & Development
ISBN 13 : 9789264755802
Total Pages : 640 pages
Book Rating : 4.7/5 (558 download)

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Book Synopsis Benchmarking Higher Education System Performance by : ORGANISATION FOR ECONOMIC CO-OPERATION AND DEVELOPMENT.

Download or read book Benchmarking Higher Education System Performance written by ORGANISATION FOR ECONOMIC CO-OPERATION AND DEVELOPMENT. and published by Org. for Economic Cooperation & Development. This book was released on 2019-06-11 with total page 640 pages. Available in PDF, EPUB and Kindle. Book excerpt: The scope of contemporary higher education is wide, and concerns about the performance of higher education systems are widespread. The number of young people with a higher education qualification is expected to surpass 300 million in OECD and G20 countries by 2030. Higher education systems are faced with challenges that include expanding access, containing costs, and ensuring the quality and relevance of provision. The project on benchmarking higher education system performance provides a comprehensive and empirically rich review of the higher education landscape across OECD countries, taking stock of how well they are performing in meeting their education, research and engagement responsibilities.

Benchmarking for Nonprofits

Author : Jason Saul
Publisher : Fieldstone Alliance
ISBN 13 : 0940069431
Total Pages : 114 pages
Book Rating : 4.9/5 (4 download)

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Book Synopsis Benchmarking for Nonprofits by : Jason Saul

Download or read book Benchmarking for Nonprofits written by Jason Saul and published by Fieldstone Alliance. This book was released on 2004 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: The no-cost way to improve your organization on a daily basis Most nonprofits are already benchmarking informally. This unique book defines a formal way to benchmark. You'll learn how to prepare your organization, measure performance, and implement best practices as well as learning the five key steps of benchmarking, the arguments against benchmarking--and why you should disregard them, how benchmarking differs from evaluation and assessment, how to form a benchmarking team, how to create a "success equation" that helps you measure your organization's performance, how to make sure to measure what matters, how to choose your benchmarking partners--and what you can learn from the "wrong" partner, and how to overcome staff resistance to benchmarking. Practical tools help you benchmark what matters Real-world examples illustrate benchmarking in action. Exercises and worksheets guide you through processes such as drafting a benchmarking plan; identifying and analyzing the things in your organization that need improvement; prioritizing which processes to focus on; identifying your CTQ (critical to quality) outcomes; and more. The way to survive as a nonprofit in today's market is to thrive. With so many organizations seeking the same dollars, only the best will endure. Benchmarking ensures that your organization is always operating at peak performance. It's something you can't afford not to do--especially since you can do it for free!

Performance Measurement

Author : Harry P Hatry
Publisher : Rowman & Littlefield
ISBN 13 : 1493083031
Total Pages : 343 pages
Book Rating : 4.4/5 (93 download)

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Book Synopsis Performance Measurement by : Harry P Hatry

Download or read book Performance Measurement written by Harry P Hatry and published by Rowman & Littlefield. This book was released on 2023-10-03 with total page 343 pages. Available in PDF, EPUB and Kindle. Book excerpt: Long before reinventing government came into vogue, the Urban Institute pioneered methods for government and human services agencies to measure the performance of their programs. This comprehensive guidebook synthesizes more than two decades of Harry Hatry's groundbreaking work. It covers every component of the performance measurement process, from identifying the program’s mission, objectives, customers, and trackable outcomes to finding the best indicators for each outcome, the sources of data, and how to collect them. Hatry explains how to select indicator breakouts and benchmarks for comparison to actual values, and describes numerous uses for performance information. Since the publication of the first edition in 1999, the use of performance measurement has exploded at all levels of U.S. government, in nonprofit agencies, and around the world. The new edition has been revised and expanded to address recent developments in the field, including the increased availability of computer technology in collecting and presenting information, the movement to use outcome data to improve services, and the quality control issues that have emerged as data collection has increased. It is an indispensable handbook for newcomers and an important resource for experienced managers looking to improve their use of outcome data.