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Basic Service Management
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Book Synopsis Basic Service Management by : Rob England
Download or read book Basic Service Management written by Rob England and published by Lulu.com. This book was released on 2011-08-01 with total page 65 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service Management is the potent idea that could change your business. This useful little book is a pocket guide on how to operate any enterprise, described from the point of view of the services it delivers. After all, delivery is what success is all about. It describes the basics, in realistic pragmatic terms. And it is brief - we limited ourselves to 50 pages. Whether you are in manufacturing, trades, retail, IT, not-for-profit...; whether you provide service internally to the rest of your organisation or externally to paying customers; whether you work anywhere from a small business to a government department; this book introduces you to service management. It will get you started, get you up and running, and it will set you on the path to the advanced concepts if that is where you need to be.
Book Synopsis Service Management by : John R. Bryson
Download or read book Service Management written by John R. Bryson and published by Springer Nature. This book was released on 2020-11-26 with total page 294 pages. Available in PDF, EPUB and Kindle. Book excerpt: This textbook offers a fully integrated approach to the theory and practice of service management, exploring the operational dynamics, management issues and business models deployed by service firms. It builds on recent developments in service science as an interdisciplinary research area with emphasis on integration, adaptability, optimization, sustainability and rapid technological adoption. The book explores seven fundamental processes that are key to successfully managing service businesses, helping students gain insights into: how to manage service businesses, with coverage of both small firms and large transnationals service business models, operations and productivity managing service employees how service firms engage in product and process innovation marketing, customers and service experiences internationalization of service businesses the ongoing servitization of manufacturing This unique textbook is an ideal resource for upper undergraduate and postgraduate students studying service businesses and practitioners.
Author :OGC - Office of Government Commerce Publisher :The Stationery Office ISBN 13 :9780113310616 Total Pages :256 pages Book Rating :4.3/5 (16 download)
Book Synopsis The Official Introduction to the ITIL Service Lifecycle by : OGC - Office of Government Commerce
Download or read book The Official Introduction to the ITIL Service Lifecycle written by OGC - Office of Government Commerce and published by The Stationery Office. This book was released on 2007-05-30 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL and an outline of its principles.
Book Synopsis Quality Service Management by : John Maleyeff
Download or read book Quality Service Management written by John Maleyeff and published by Routledge. This book was released on 2022-05-05 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: Providing clear guidance for anyone servicing internal or external customers, this book offers a framework for analyzing and managing quality using a comprehensive closed-loop approach. This book cuts through the complexities of the mantra ‘better, cheaper, faster’ (BCF) and offers procedures for the evaluation of customer needs, the determination of performance metrics, and the design of effective customer satisfaction surveys. It details basic statistical techniques and packages the framework, procedures, and methods into a management construct that includes external quality certification systems and internal performance management systems. Importantly, the book also describes how these systems can be implemented in a virtual workplace. This quality management book will be essential to service-oriented firms (financial, government, healthcare, hospitality, etc.), as well as any firm with internal customer service processes such as human resource management, purchasing, and accounting. Professionals at all levels, corporate trainers, and students will welcome this book’s common set of principles and tools, accompanied by many case studies that illustrate how they are applied in various environments.
Book Synopsis Service Management For Dummies by : Judith S. Hurwitz
Download or read book Service Management For Dummies written by Judith S. Hurwitz and published by John Wiley & Sons. This book was released on 2009-05-11 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: A plain-English guide to managing IT from the customer's perspective Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users–both inside and outside the organization–is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business Topics include setting a framework, keeping costs down, improving efficiency, and maintaining standards and best practices This concept of how IT should be wired specifically into the goals and need of the company and its customers is part of a broader picture that includes ITIL, BPM, SOA, and Six Sigma
Book Synopsis Managing the IT Services Process by : Noel Bruton
Download or read book Managing the IT Services Process written by Noel Bruton and published by Routledge. This book was released on 2012-11-12 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing the IT Service Process is the first book of its kind to recognize the truth of IT Service delivery. It takes the overall view of the service management process and links together the elements of service level management, systems availability, costs and benchmarking, and the helpdesk. In the last 5 years there has been a major structural shift in the IT industry with the traditional position of Helpdesk Manager being replaced by a new function of IT Services Manager. The industry is now concentrating on the formulation of an end-to-end service process that replaces the previous norm of several disparate and non-integrated sections in an IT department such as the helpdesk, applications maintenance, operations, development procurement and systems management. Managers are focusing on a totality of management so they can correlate costs and processes and offer their customers an integrated service. Managing the IT Services Process is an instructional manual written by an acknowledged industry expert and includes techniques, charts, methods, case studies and anecdotes to support the text. The author encourages the reader to formulate an end-to-end IT service process by using a step by step approach. The text describes and encourages integration in IT and therefore will be useful for managers involved in the unified process.
Book Synopsis Linux Service Management Made Easy with systemd by : Donald A. Tevault
Download or read book Linux Service Management Made Easy with systemd written by Donald A. Tevault and published by Packt Publishing Ltd. This book was released on 2022-02-03 with total page 420 pages. Available in PDF, EPUB and Kindle. Book excerpt: A comprehensive guide for teaching system administrators, developers, and security professionals how to create their own systemd units and maintain system security Key Features Maintain and troubleshoot systemd services with ease Learn to create, modify, and reload service files and use systemd utilities Use cgroups to control resource usage and enhance security Book DescriptionLinux Service Management Made Easy with systemd will provide you with an in-depth understanding of systemd, so that you can set up your servers securely and efficiently.This is a comprehensive guide for Linux administrators that will help you get the best of systemd, starting with an explanation of the fundamentals of systemd management.You’ll also learn how to edit and create your own systemd units, which will be particularly helpful if you need to create custom services or timers and add features or security to an existing service. Next, you'll find out how to analyze and fix boot-up challenges and set system parameters. An overview of cgroups that'll help you control system resource usage for both processes and users will also be covered, alongside a practical demonstration on how cgroups are structured, spotting the differences between cgroups Version 1 and 2, and how to set resource limits on both. Finally, you'll learn about the systemd way of performing time-keeping, networking, logging, and login management. You'll discover how to configure servers accurately and gather system information to analyze system security and performance. By the end of this Linux book, you’ll be able to efficiently manage all aspects of a server running the systemd init system. What you will learn Use basic systemd utilities to manage a system Create and edit your own systemd units Create services for Podman-Docker containers Enhance system security by adding security-related parameters Find important information with journald Analyze boot-up problems Configure system settings with systemd utilities Who this book is for This book is best suited for Linux administrators who want to learn more about maintaining and troubleshooting Linux servers. It will also be useful for aspiring administrators studying for a Linux certification exam, developers looking to learn how to create systemd unit files, and security administrators who want to understand the security settings that can be used in systemd units and how to control resource usage with cgroups. Before you dive into this book, you’ll need a solid working knowledge of basic Linux commands.
Book Synopsis Services Management in Intelligent Networks by : Anthony Ambler
Download or read book Services Management in Intelligent Networks written by Anthony Ambler and published by Springer. This book was released on 2003-06-29 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed proceedings of the 11th IFIP/IEEE International Workshop on Distributed Systems: Operations and Management, DSOM 2000, held in Austin, TX, USA in December 2000. The 21 revised full papers presented were carefully reviewed and selected from a total of 65 submissions. The book is divided into topical sections on architectures for internet management, fault management of services and networks, inter-domain management, event handling for management services, QoS management, and management architectures.
Book Synopsis IT Service Management by : John Sansbury
Download or read book IT Service Management written by John Sansbury and published by BCS, The Chartered Institute for IT. This book was released on 2016-03-21 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management.Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.
Book Synopsis Service Systems Engineering and Management by : A. Ravi Ravindran
Download or read book Service Systems Engineering and Management written by A. Ravi Ravindran and published by CRC Press. This book was released on 2018-04-18 with total page 578 pages. Available in PDF, EPUB and Kindle. Book excerpt: Recipient of the 2019 IISE Institute of Industrial and Systems Engineers Joint Publishers Book-of-the-Year Award This is a comprehensive textbook on service systems engineering and management. It emphasizes the use of engineering principles to the design and operation of service enterprises. Service systems engineering relies on mathematical models and methods to solve problems in the service industries. This textbook covers state-of-the-art concepts, models and solution methods important in the design, control, operations and management of service enterprises. Service Systems Engineering and Management begins with a basic overview of service industries and their importance in today’s economy. Special challenges in managing services, namely, perishability, intangibility, proximity and simultaneity are discussed. Quality of service metrics and methods for measuring them are then discussed. Evaluating the design and operation of service systems frequently involves the conflicting criteria of cost and customer service. This textbook presents two approaches to evaluate the performance of service systems – Multiple Criteria Decision Making and Data Envelopment Analysis. The textbook then discusses several topics in service systems engineering and management – supply chain optimization, warehousing and distribution, modern portfolio theory, revenue management, retail engineering, health systems engineering and financial services. Features: Stresses quantitative models and methods in service systems engineering and management Includes chapters on design and evaluation of service systems, supply chain engineering, warehousing and distribution, financial engineering, healthcare systems, retail engineering and revenue management Bridges theory and practice Contains end-of-chapter problems, case studies, illustrative examples, and real-world applications Service Systems Engineering and Management is primarily addressed to those who are interested in learning how to apply operations research models and methods for managing service enterprises. This textbook is well suited for industrial engineering students interested in service systems applications and MBA students in elective courses in operations management, logistics and supply chain management that emphasize quantitative analysis.
Book Synopsis Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children by : Charles T. Betz
Download or read book Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children written by Charles T. Betz and published by Elsevier. This book was released on 2006-11-17 with total page 451 pages. Available in PDF, EPUB and Kindle. Book excerpt: Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children provides an independent examination of developments in Enterprise Resource Planning for Information. Major companies, research firms, and vendors are offering Enterprise Resource Planning for Information Technology, which they label as ERP for IT, IT Resource Planning and related terms. This book presents on-the-ground coverage of enabling IT governance in architectural detail, which can be used to define a strategy for immediate execution. It fills the gap between high-level guidance on IT governance and detailed discussions about specific vendor technologies. It provides a unique value chain approach to integrating the COBIT, ITIL, and CMM frameworks into a coherent, unified whole. It presents a field-tested, detailed conceptual information model with definitions and usage scenarios, mapped to both process and system architectures. This book is recommended for practitioners and managers engaged in IT support in large companies, particularly those who are information architects, enterprise architects, senior software engineers, program/project managers, and IT managers/directors.
Book Synopsis Service Management Principles for Hospitality & Tourism by : Jay Kandampully
Download or read book Service Management Principles for Hospitality & Tourism written by Jay Kandampully and published by Goodfellow Publishers Ltd. This book was released on 2019-09-01 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: Guides managers to a new perspective that sees hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers’ needs within the context of personal relationships and experience.
Book Synopsis Cloud Services, Networking, and Management by : Nelson L. S. da Fonseca
Download or read book Cloud Services, Networking, and Management written by Nelson L. S. da Fonseca and published by John Wiley & Sons. This book was released on 2015-04-20 with total page 432 pages. Available in PDF, EPUB and Kindle. Book excerpt: Cloud Services, Networking and Management provides a comprehensive overview of the cloud infrastructure and services, as well as their underlying management mechanisms, including data center virtualization and networking, cloud security and reliability, big data analytics, scientific and commercial applications. Special features of the book include: State-of-the-art content Self-contained chapters for readers with specific interests Includes commercial applications on Cloud (video services and games)
Book Synopsis Service Management by : William H. Bleuel
Download or read book Service Management written by William H. Bleuel and published by . This book was released on 1986 with total page 452 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Service Operations Management eBook_o4 by : Robert Johnston
Download or read book Service Operations Management eBook_o4 written by Robert Johnston and published by Pearson Higher Ed. This book was released on 2012-08-07 with total page 489 pages. Available in PDF, EPUB and Kindle. Book excerpt: This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.
Book Synopsis Effective IT Service Management by : Rob Addy
Download or read book Effective IT Service Management written by Rob Addy and published by Springer. This book was released on 2010-11-19 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book offers practical guidance on delivering and managing IT services in an effective and efficient manner by extending the IT Infrastructure Library approach. It provides a candid look at the relative merits of the currently accepted wisdom regarding the provision of IT services. The book identifies strengths as well as shortcomings in the accepted status quo, presenting an unbiased view of current methodologies and products.
Book Synopsis ITIL Service Strategy by : Great Britain. Cabinet Office
Download or read book ITIL Service Strategy written by Great Britain. Cabinet Office and published by Stationery Office/Tso. This book was released on 2011 with total page 483 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.
