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At Your Service 5 Star Customer Care For A Successful Dental Practice
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Book Synopsis At Your Service by : Ann Marie Gorczyca
Download or read book At Your Service written by Ann Marie Gorczyca and published by . This book was released on 2020-02 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: At Your Service...Five-Star Customer Care for A Successful Dental Practice shares tips, strategies, and solutions for building a practice of customer service leaders.
Book Synopsis At Your Service: 5-Star Customer Care for a Successful Dental Practice by : Ann Marie Gorczyca
Download or read book At Your Service: 5-Star Customer Care for a Successful Dental Practice written by Ann Marie Gorczyca and published by . This book was released on 2017-04-05 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: At Your Service...Five-Star Customer Care for A Successful Dental Practice shares tips, strategies, and solutions for building a practice of customer service leaders.
Book Synopsis The 9-Star Patient Experience by : Farai Kufakwedu
Download or read book The 9-Star Patient Experience written by Farai Kufakwedu and published by . This book was released on 2020-08-13 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: The 9-Star Patient Experience: Moment of Magic Playbook reveals the strategies that top tier dental practices deploy to turn their regular patients into lifelong raving fans who pay more and refer a lot more. Truth be told, dentistry is retail healthcare. So how does a dentist who is itching for more growth position his/her practice so that it does not look and feel like every other practice down the road? You blow your patients' minds away with a service experience so awesome they'd be hooked on your practice for life. Think of the 9-Star Experience as a being a level of service that is four stars above the 5-Star experience you'd get at the Ritz-Carlton or Four Seasons Hotels. Dentists who've built practices that have brought them freedom know this fact: bread and butter dentistry is not enough to bring in the levels of production and collections that bring freedom. One has to build a complete care practice that leans more on high-value cases than it does on the bread and butter procedures.Now... high-value patients do not invest the large sums of money needed for their treatments at a dental practice where the patient experience is an after thought. No Siree!!! They invest money to get implants, cosmetic dentistry, ortho treatments and other complex-care treatments with dentists who have taken the time to gain their trust. Building trust and having your patients - especially the high-value cases - say yes to treatment is what the 9-Star Patient Experience does for you. Here is a snapshot of what deploying the 9-Star Patient Experience will do for you: = It will build the level of trust in you that allows patients to ascend your treatment value ladder from basic hygiene towards higher-value treatments= It gives your patients the experience of not only being understood, but of being cared for as well - this is the key to increased case acceptance and growth through referrals= It will skyrocket your practice's profitability - The prosperity that you and your family will enjoy as a result of the success of your dental practice is a direct function of the total number of procedures your practice does as well as the percentage of that total which falls into the high-value category. Delivering the 9-Star Patient Experience is the only way to ensure an increase in both numbers.
Book Synopsis Everything is Marketing by : Fred Joyal
Download or read book Everything is Marketing written by Fred Joyal and published by Futuredontics Incorporated. This book was released on 2009 with total page 266 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Dental Office Administration by : Geraldine S Irlbacher
Download or read book Dental Office Administration written by Geraldine S Irlbacher and published by Jones & Bartlett Learning. This book was released on 2020-03-18 with total page 460 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dental Office Administration is a comprehensive resource that details the responsibilities of the dental office professional, providing practical communication techniques and tips for problem solving. It also provides the necessary clinical background information every dental office professional needs for a successful practice. Hands-on activities within the text require students to practice common tasks, such as dental charting, writing a memo, or conducting a mock telephone call with another student. A free bonus DVD-ROM for Windows includes practice management software called 'DENTRIXG4 practice management' to give students 'real world' experience managing patient data and filing electronic claims. A companion Website includes the full text and a quiz bank.
Book Synopsis Beyond the Morning HUDDLE by : Ann Marie Gorczyca
Download or read book Beyond the Morning HUDDLE written by Ann Marie Gorczyca and published by . This book was released on 2015-09-01 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: Beyond the Morning Huddle-HUMAN RESOURCE MANAGEMENT for a Successful Dental Practice shares tips, experiences, strategies and solutions to make your dental office the best it can be. RECRUITMENT With time and attention given to the hiring process, the doctor and team implement a strong management system to select the best candidate and build a strong team. INTEGRATION By creating an effective feedback system which includes cross-training and team involvement, the dental office is improved with each new hire. MANAGEMENT Trust, confidence, and job satisfaction are built by education, communication and active participation. Never underestimate the effectiveness of acknowledgement and appreciation as well as setting clear standards and goals. FEEDBACK Teamwork builds trust, ownership, commitment, accountability, results, and excellence. Communication is the key to success. DISTRIBUTION OF RESOURCES Making smart HRM decisions will keep HR costs under control. EMPLOYMENT LAW Be aware of changing state and federal employment laws and how they apply to your dental office.
Book Synopsis Get More Dental Patients Using Reputation Marketing by : Jonathan Luke
Download or read book Get More Dental Patients Using Reputation Marketing written by Jonathan Luke and published by . This book was released on 2014-03-17 with total page 90 pages. Available in PDF, EPUB and Kindle. Book excerpt: Get More Dental Patients Using Reputation Marketing - Become The Market Leader In Your Local Area will show dental practices how to build an amazing reputation online then leverage that into a steady and consistent flow of new patients into their practice. This will allow your Dental practice to scale and grow while continuing to do what you already do well on a daily business. But you should not be spending another dime on marketing & advertising until you have built an incredible image & reputation online.If your practice has bad reviews or simply not enough reviews this applies to you. According to a recent study (Bright Local), 72% consumers trust good online reviews like a personal recommendation from a friend or relative but also found that a consumer needs to see a minimum of 6 - 10 reviews to consider the reviews "Trustworthy". Or, if you have a good amount of great reviews online but just are not properly leveraging those into getting more dental patients you won't want to miss this reading.You can get more dental patients using Reputation Marketing by cementing yourself as the local leader and authority in your local market. Follow the steps outlined in this book to get there.Inside you will get access to a detailed step by step strategy that will be the best investment you have ever put into your Dental practice. The results can help you strive now and moving forward into the ever-changing digital business platform.Times have been changing and will continue changing but online reviews are here to stay. Consumers know they can research companies online without having to spend a dime on you or any of your services.This is very important for dental practices along with their marketing efforts. If you are spending a bunch of money on marketing and advertising but still don't have a strong online image and reputation, it could be all for nothing.Your online image is a very big key to whether or not you can continue to get more dental patients into your practice consistently. Plus, great online reviews can bring you hot, targeted, pre-qualified, pre-sold leads willing to book appointments on the spot.This book will teach you how to get more dental patients by helping you build a 5 Star Reputation then harnessing that authority to get the phone constantly ringing from new dental prospects.This is not Reputation management, it is Reputation Marketing. Reputation Management is just not enough in terms of building & marketing a 5 Star Reputation. While managing your reputation is one key aspect it is only 1 small part of the entire puzzle. So, before learning the exact strategy you will be shown what the difference is between Reputation Management and Reputation Marketing and why it is so important today and and for here on out.Then, that's when you will be given the keys to the kingdom - an entire Reputation Marketing strategy that will show you step by step how to put this plan into action.
Book Synopsis Business Basics for Dentists by : David O. Willis
Download or read book Business Basics for Dentists written by David O. Willis and published by John Wiley & Sons. This book was released on 2013-03-05 with total page 434 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dr. David Willis combines his experience as a practicing dentist, educator, MBA, and certified financial planner in this breakthrough text about managing a dental business. Rather than a checklist of steps for success, Business Basics for Dentists describes business, economic, marketing, and management principles and explains how to apply them to the dental practice. Dental students and new practitioners will learn how to use the core strategic and operational business philosophies to develop an effective dental practice. He provides the essential elements of a business course--management principles, economics, business finance, and financial analysis--without bogged down in too much detail. These are then related specifically to various aspects of running and managing a dental practice, including office communications, billing, inventory, and marketing the practice. All aspects of practice transition are approached: career opportunities, buying a practice, starting a new practice, multi-practitioner arrangements, practice valuation, and planning and developing a practice. Last, Willis included personal financial planning to ensure that the dentist is also planning for his own finances and retirement beyond the bounds of the practice.
Book Synopsis Partnerships in Dental Practice by : Marc B. Cooper
Download or read book Partnerships in Dental Practice written by Marc B. Cooper and published by Sahalie Press. This book was released on 2009-06 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: WHY BUY THIS BOOK? Because It Answers the Hard Questions Economically, dental partnerships make great sense in terms of optimizing assets, sharing costs, increasing revenues and fine-tuning division of labor. Yet in the United States, over 80% of dentists practice solo, and this figure has held steady for decades. What causes this overwhelming and enduring pattern of dentists continuing to practice solo? Top practice management advisers now declare, "One sure way to realize a return on investment in your practice is to transition the practice from a solo to a partnered enterprise." They recommend the best route to be through the process of associateship to partnership, selling 50% to the partner, then continuing to work in the practice and selling the remaining 50% downstream. This works only if and when the partnership works. What do you do with an expanded practice if the partnership doesn't work? The majority of dental associateships and partnerships underperform or fail altogether. Although no clear studies are available, a number of dental journals report the failure rate in dental partnerships to be somewhere between 70% and 90%. Why do dental partnerships have such an extremely high morbidity rate? Nearly all associateships and partnerships begin with tremendous goodwill, excitement and enthusiasm. The future appears extremely bright. However, it is not uncommon that within five years, the shine disappears and is replaced with dissatisfaction. What causes partnerships to unravel? When an associateship-to-partnership fails, the costs are extremely high in terms of money, time and emotional distress. The effect on staff performance and patient relations can be demoralizing as well. Partnership failure in dental practices costs hundreds of millions of dollars every year and untold emotional damage. What can be done to prevent this? Surveys reveal the majority of dentists have difficulty in communications, particularly with their associates or partners. Consequently, they are ineffective at handling problems directly, resolving conflicts and making mutual business decisions. What are the factors that thwart a dentist's ability to effectively communicate to an associate or partner? It seems dentists are in a quandary. A clear path to economic freedom and asset optimization exists through recruiting an associate and transitioning the associate to a partner. The problem is most dental partnerships don't work. This book provides answers to the most common and destructive issues and problems that cause dental partnerships to fail. If you are considering a partnership as a strategy, or if you currently have an associate or partner, this book will enhance your ability to succeed.
Book Synopsis Successful Self-Dentistry by : Nadine Artemis
Download or read book Successful Self-Dentistry written by Nadine Artemis and published by . This book was released on 2011-09-01 with total page 116 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Dental Practice written by and published by . This book was released on 1988 with total page 680 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Multi-Million Dollar Dental Practice by : Michael Kesner
Download or read book Multi-Million Dollar Dental Practice written by Michael Kesner and published by . This book was released on 2009-01-01 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Ask a Manager written by Alison Green and published by Ballantine Books. This book was released on 2018-05-01 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together
Download or read book Dental Economics written by and published by . This book was released on 2004 with total page 1164 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Customer Service Training 101 by : Renee Evenson
Download or read book Customer Service Training 101 written by Renee Evenson and published by AMACOM Div American Mgmt Assn. This book was released on 2011 with total page 239 pages. Available in PDF, EPUB and Kindle. Book excerpt: Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition ofCustomer Service Training 101 presents proven techniques for creating unforgettable customer experiences. The book covers every aspect of face-to-face, phone, Internet, and self-service customer relations, and provides simple yet powerful tips for: * Projecting a positive attitude and making a great first impression * Communicating effectively, both verbally and nonverbally * Developing trust, establishing rapport, and making customers feel valued * Confidently handling difficult customers and situations New features include "How Do I Measure Up?" self-assessments, and "Doing It Right" examples from the author's extensive customer service experience. Every step-by-step lesson in this comprehensive and inspiring training manual is augmented with instructive sidebars, a summary of key points, practice exercises, and so much more.
Download or read book The Director written by and published by . This book was released on 1992 with total page 116 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The Dental Start-up by : William Cruz
Download or read book The Dental Start-up written by William Cruz and published by . This book was released on 2021-02-09 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt: The sequential process of opening a successful dental practice, performed step by step. Each step of the process is examined by the respective industry professional such as; lender, real estate professional, C.P.A., office designer, and dental equipment representative. There are also two bonus chapters discussing human resource, and ground marketing focused on the business of dentistry. This is a how to book that assists the practitioner in having the appropriate mindset and direction on how to get started with becoming a business owner. For more information check out: http: //www.the2hourdentalstartup.com
