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Artificial Intelligence Ai And Customer Social Responsibility Csr
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Book Synopsis Artificial Intelligence (AI) and Customer Social Responsibility (CSR) by : Reem Khamis Hamdan
Download or read book Artificial Intelligence (AI) and Customer Social Responsibility (CSR) written by Reem Khamis Hamdan and published by Springer Nature. This book was released on with total page 1093 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Responsible Artificial Intelligence by : René Schmidpeter
Download or read book Responsible Artificial Intelligence written by René Schmidpeter and published by Springer Nature. This book was released on 2023-02-01 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: Artificial intelligence - and social responsibility. Two topics that are at the top of the business agenda. This book discusses in theory and practice how both topics influence each other. In addition to impulses from the current often controversial scientific discussion, it presents case studies from companies dealing with the specific challenges of artificial intelligence. Particular emphasis is placed on the opportunities that artificial intelligence (AI) offers for companies from different industries. The book shows how dealing with the tension between AI and challenges caused by new corporate social responsibility creates strategic opportunities and also innovation opportunities. It highlights the active involvement of stakeholders in the design process, which is meant to build trust among customers and the public and thus contributes to the innovation and acceptance of artificial intelligence. The book is aimed at researchers and practitioners in the fields of corporate social responsibility as well as artificial intelligence and digitalization. The chapter "Exploring AI with purpose" is available open access under a Creative Commons Attribution 4.0 International License via link.springer.com.
Book Synopsis CORPORATE SOCIAL RESPONSIBILITY APPROACHES TO ETHICAL AI IN BUSINESS. by :
Download or read book CORPORATE SOCIAL RESPONSIBILITY APPROACHES TO ETHICAL AI IN BUSINESS. written by and published by . This book was released on 2024 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The Palgrave Handbook of Corporate Social Responsibility by :
Download or read book The Palgrave Handbook of Corporate Social Responsibility written by and published by . This book was released on 2019 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Intersecting Environmental Social Governance and AI for Business Sustainability by : Popescu, Cristina Raluca Gh.
Download or read book Intersecting Environmental Social Governance and AI for Business Sustainability written by Popescu, Cristina Raluca Gh. and published by IGI Global. This book was released on 2024-01-16 with total page 397 pages. Available in PDF, EPUB and Kindle. Book excerpt: As the interplay of environmental, social, and governance factors becomes increasingly crucial, the global business landscape faces a monumental challenge. Climate change, social inequities, and economic uncertainties loom large, demanding immediate attention. The integration of Environmental Social Governance (ESG) principles and Artificial Intelligence (AI) technologies emerges as a powerful solution to these challenges. However, navigating the complexities of this integration, understanding its implications, and harnessing its full potential is a formidable task. Academic scholars, policymakers, and practitioners are grappling with a critical question: How can we leverage the convergence of ESG and AI to drive sustainable practices and address pressing global issues? The answer lies in comprehending the multifaceted dimensions of this integration, its ethical considerations, and its transformative potential. To gain these insights, a comprehensive resource is needed, one that offers a deep dive into ESG-AI integration, delving into empirical research, practical applications, and ethical concerns.Intersecting Environmental Social Governance and AI for Business Sustainability is a book that answers the call to action for this pressing challenge with an in-depth exploration of the evolving field of ESG and AI integration.
Book Synopsis Social and Ethical Implications of AI in Finance for Sustainability by : Derbali, Abdelkader Mohamed Sghaier
Download or read book Social and Ethical Implications of AI in Finance for Sustainability written by Derbali, Abdelkader Mohamed Sghaier and published by IGI Global. This book was released on 2024-04-22 with total page 389 pages. Available in PDF, EPUB and Kindle. Book excerpt: The crucial challenge of integrating sustainability into business and investment decisions is compounded by the complexity of analyzing vast and intricate datasets to make informed choices. Traditional approaches often fail to provide timely and accurate insights into environmental, social, and governance (ESG) factors, hindering progress toward a greener future. Additionally, the rapid evolution of AI and machine learning in finance has left many professionals needing help to grasp their full potential in advancing sustainability goals. With a comprehensive understanding and practical guidance, organizations can stay caught up in adopting sustainable practices and leveraging AI for financial and environmental benefits. Social and Ethical Implications of AI in Finance for Sustainability offers a timely and comprehensive solution to these challenges by thoroughly examining how AI can safely enhance sustainability in finance. The book bridges the gap between theory and practice, offering practical insights and real-world applications to empower academics, practitioners, policymakers, and students. Through a series of expertly curated chapters, readers will gain a deep understanding of the role AI plays in reshaping finance for a sustainable future. The book's instructional elements, including case studies and expert analysis, provide a roadmap for incorporating AI into sustainability strategies, enabling organizations to make informed decisions and drive positive change.
Book Synopsis Artificial Intelligence Governance by : Mark Anthony Camilleri
Download or read book Artificial Intelligence Governance written by Mark Anthony Camilleri and published by . This book was released on 2023 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: A number of articles are increasingly raising awareness on the different uses of artificial intelligence (AI) technologies for customers and businesses. Many authors discuss about their benefits and possible challenges. However, for the time being, there is still limited research focused on AI principles and regulatory guidelines for the developers of expert systems like machine learning (ML) and/or deep learning (DL) technologies. This research addresses this knowledge gap in the academic literature. The objectives of this contribution are threefold: (i) It describes AI governance frameworks that were put forward by technology conglomerates, policy makers and by intergovernmental organizations, (ii) It sheds light on the extant literature on “AI governance” as well as on the intersection of “AI” and “corporate social responsibility” (CSR), (iii) It identifies key dimensions of AI governance, and elaborates about the promotion of accountability and transparency; explainability, interpretability and reproducibility; fairness and inclusiveness; privacy and safety of end users, as well as on the prevention of risks and of cyber security issues from AI systems. This research implies that all those who are involved in the research, development and maintenance of AI systems, have social and ethical responsibilities to bear toward their consumers as well as to other stakeholders in society.
Book Synopsis Corporate Social Responsibility Transformed: Navigating the Digital Era by : Mr. Maulik Chandnani
Download or read book Corporate Social Responsibility Transformed: Navigating the Digital Era written by Mr. Maulik Chandnani and published by Shashwat Publication. This book was released on 2024-02-09 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Corporate Social Responsibility Transformed: Navigating the Digital Era" encapsulates a profound exploration across ten illuminating chapters. Each segment serves as a guiding light through the dynamic convergence of technology and social responsibility, revealing the profound evolution of CSR in the digital landscape. This meticulously crafted manuscript navigates the intricate terrain where technology intertwines with CSR principles. It dissects the nuances of digital inclusion, cybersecurity, ethical consumption, data-driven strategies and the transformative impact of AI, Blockchain technology and immersive realities within CSR frameworks. The book unfolds as a comprehensive guide, offering strategies and insights to harness the potential of digital platforms for social impact. It culminates in an exploration of the symbiotic relationship between CSR, sustainability and the vast possibilities presented by the Internet of Things (IoT). More than a compilation of chapters, this work presents a holistic tapestry of knowledge, empowering stakeholders to navigate the uncharted territories of a digitally integrated world. It invites scholars, policymakers and business leaders to not only comprehend but actively shape an ethical, sustainable future through the lens of CSR in the digital age.
Book Synopsis Artificial Intelligence in Customer Service by : Jagdish N. Sheth
Download or read book Artificial Intelligence in Customer Service written by Jagdish N. Sheth and published by Springer Nature. This book was released on 2023-08-17 with total page 315 pages. Available in PDF, EPUB and Kindle. Book excerpt: This edited volume elucidates how artificial intelligence (AI) can enable customer service to achieve higher customer engagement, superior user experiences, and increased well-being among customers and employees. As customer expectations dictate 24/7 availability from service departments and market pressures call for lower costs with higher efficiency, businesses have accepted that AI is vital in maintaining customer satisfaction. Yet, firms face tough challenges in choosing the right tool, optimizing integration, and striking the appropriate balance between AI systems and human efforts. In this context, chapters in this book capture the latest advancements in AI-enabled customer service through real-world examples. This volume offers a global perspective on this contemporary issue, covering topics such as the use of AI in enhancing customer well-being, data and technology integration, and customer engagement.
Book Synopsis Public Relations for Social Responsibility by : Donnalyn Pompper
Download or read book Public Relations for Social Responsibility written by Donnalyn Pompper and published by Emerald Group Publishing. This book was released on 2021-06-10 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: This inaugural edited collection for the Communicating Responsible Diversity, Equity, and Inclusion series explores the active promotion of diversity, equity, and inclusion as a public relations responsibility and provides new avenues for critiquing the ways in which power operates through public relations work and theory building.
Book Synopsis The AI Revolution in Customer Service and Support by : Ross Smith
Download or read book The AI Revolution in Customer Service and Support written by Ross Smith and published by Pearson Education. This book was released on 2024-07-16 with total page 467 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the rapidly evolving AI landscape, customer service and support professionals find themselves in a prime position to take advantage of this innovative technology to drive customer success. The AI Revolution in Customer Service and Support is a practical guide for professionals who want to harness the power of generative AI within their organizations to create more powerful customer and employee experiences. This book is designed to equip you with the knowledge and confidence to embrace the AI revolution and integrate the technology, such as large language models (LLMs), machine learning, predictive analytics, and gamified learning, into the customer experience. Start your journey toward leveraging this technology effectively to optimize organizational productivity. A portion of the book’s proceeds will be donated to the nonprofit Future World Alliance, dedicated to K-12 AI ethics education. IN THIS BOOK YOU’LL LEARN About AI, machine learning, and data science How to develop an AI vision for your organization How and where to incorporate AI technology in your customer experience fl ow About new roles and responsibilities for your organization How to improve customer experience while optimizing productivity How to implement responsible AI practices How to strengthen your culture across all generations in the workplace How to address concerns and build strategies for reskilling and upskilling your people How to incorporate games, play, and other techniques to engage your agents with AI Explore thought experiments for the future of support in your organization “Insightful & comprehensive—if you run a service & support operation, put this book on your essential reading list right now!” —PHIL WOLFENDEN, Cisco, VP, Customer Experience “This book is both timely and relevant as we enter an unprecedented period in our industry and the broader world driven by Generative AI. The magnitude and speed of change we’re experiencing is astounding and this book does an outstanding job balancing technical knowledge with the people and ethical considerations we must also keep front of mind.” —BRYAN BELMONT, Microsoft, Corporate VP, Customer Service & Support “The authors of this book are undoubtedly on the front lines of operationalizing Gen AI implementations in customer support environments... and they know undoubtedly that at its core, support is about people and genuine human connections. This book walks you through their journey to keep people at the center of this technical tsunami.” —PHAEDRA BOINODIRIS, Author, AI for the Rest of Us
Book Synopsis Inspired by Data by : Giuseppe Mayer
Download or read book Inspired by Data written by Giuseppe Mayer and published by EGEA spa. This book was released on 2024-01-22T00:00:00+01:00 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is an exploration of the transformative potential of artificial intelligence, and in particular generative AI, across the corporate communications landscape. It provides practical guidance on how to use these technologies as tools while emphasizing the irreplaceable value of human creativity, empathy, and responsibility. Unlike past technological shifts that focused on efficiency, AI is opening new creative frontiers. Commercial realms once shaped by human intuition and emotions can now harness data patterns while preserving core values of authenticity and meaning. However, as AI permeates communication channels from internal memos to press releases, ethical risks intensify. Establishing oversight and recognizing human judgment as the compass becomes vital. With insights from experts and case studies across industries, this guide aims to spark a movement where corporate communication is not beholden to machines but liberated by them, using data as inspiration rather than chains. It reminds readers of technology’s role as an enabler of distinctly human capacities such as storytelling, leadership, and ethical responsibility in business.
Book Synopsis Reinventing Technological Innovations with Artificial Intelligence by : Adarsh Garg
Download or read book Reinventing Technological Innovations with Artificial Intelligence written by Adarsh Garg and published by Bentham Science Publishers. This book was released on 2023-09-22 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt: Reinventing Technological Innovations with Artificial Intelligence delves into the transformative impact of Augmented and Virtual Reality (AVR) technology across industries. The book explores the merging of real and digital worlds, paving the way for personalized experiences in areas such as tourism, marketing, education, and more. With the potential to redefine business practices and societal norms in the era of Industry 4.0, AVR technologies hold untapped potential beyond gaming and entertainment. This volume presents a comprehensive overview of the current landscape, challenges, and prospects of integrating AVR with Artificial Intelligence (AI) for innovation and sustainability in various domains. The book presents 11 edited chapters contributed by technology and innovation experts that explore applications of AI, AR and VR technologies in different sectors in both public and private sectors. The editors have included reviews of technologies that impact human resource management, corporate social responsibility, healthcare, supply chain and criminal investigation. The reviews also highlight the role of AI in sustainable agriculture and smart cities. Key Features: Unveils the role of AVR in transforming real surroundings into digitally enhanced personal experiences. Explores AVR's applications beyond gaming in diverse sectors like marketing, construction, education, and more. Discusses challenges such as technical limitations, high costs, and resistance to adopting AVR. Addresses the need to enhance the reliability and effectiveness of AVR technologies in various industries. Provides a comprehensive perspective on AI innovations, AR, and VR technologies with real-world examples. The book is an informative reference for researchers, professionals, and experts in technology, innovation, who are interested in the convergence of Augmented and Virtual Reality with AI for practical applications in diverse industries.
Book Synopsis Artificial Intelligence, Big Data, IOT and Block Chain in Healthcare: From Concepts to Applications by : Yousef Farhaoui
Download or read book Artificial Intelligence, Big Data, IOT and Block Chain in Healthcare: From Concepts to Applications written by Yousef Farhaoui and published by Springer Nature. This book was released on with total page 541 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Issues in Business Ethics and Corporate Social Responsibility by : SAGE Publishing
Download or read book Issues in Business Ethics and Corporate Social Responsibility written by SAGE Publishing and published by SAGE Publications. This book was released on 2020-03-19 with total page 786 pages. Available in PDF, EPUB and Kindle. Book excerpt: One need only look at the news to be bombarded with examples of corporate malfeasance and the impact such behavior has on a company’s public image, customers, employees, and bottom line. And while these stories grab the headlines, some companies are adopting practices that display awareness of their impact on the globe, whether that be to the environment, its employees and suppliers, or communities in which they do business. What factors are leading to these decisions? What are the benefits and costs of making ethical business decisions and acting in a socially responsible way, however one defines it? Issues in Business Ethics and Corporate Social Responsibility explores these foundational themes across a wide range of topics, including artificial intelligence, workplace surveillance, supply chain management, big data, the finance industry, and many more. Coupled with a broad introduction by Dr. David Weitzner, a professor of management at York University, this book provides students with the essential information they need to assess business practices through the lens of ethical decision-making and corporate social responsibility.
Book Synopsis Data Protection as a Corporate Social Responsibility by : Paolo Balboni
Download or read book Data Protection as a Corporate Social Responsibility written by Paolo Balboni and published by Edward Elgar Publishing. This book was released on 2023-12-11 with total page 303 pages. Available in PDF, EPUB and Kindle. Book excerpt: This progressive book critically analyses the current state of data protection enforcement and proposes a new auditable framework of practical guidelines to contribute to a more sustainable data-driven future. In outlining the debates relating to current data protection structures, Paolo Balboni and Kate Elizabeth Francis argue that legislation alone cannot sufficiently protect individuals’ fundamental rights and freedoms, and instead consider the pressing need for a more ethical approach to data protection.
Book Synopsis The AI Revolution: Driving Business Innovation and Research by : Bahaa Awwad
Download or read book The AI Revolution: Driving Business Innovation and Research written by Bahaa Awwad and published by Springer Nature. This book was released on with total page 917 pages. Available in PDF, EPUB and Kindle. Book excerpt:
