An Assessment Of Service Quality In Private Health Care Sector In Sri Lanka

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An Assessment of Service Quality in Private Health Care Sector in Sri Lanka

Author : Omar Al Serhan
Publisher :
ISBN 13 :
Total Pages : pages
Book Rating : 4.:/5 (13 download)

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Book Synopsis An Assessment of Service Quality in Private Health Care Sector in Sri Lanka by : Omar Al Serhan

Download or read book An Assessment of Service Quality in Private Health Care Sector in Sri Lanka written by Omar Al Serhan and published by . This book was released on 2018 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This study identifies the quality determinants of the private healthcare delivery and the gap between expected and perceived service quality. It will also investigate the relationship between satisfaction and loyalty with customers' perception. Data gathered from 154 patients, 41 management representatives and 46 internal customers including 38 doctors and 08 nurses from 15 private hospitals located in Western Province using a questionnaire survey developed based on SERVQUAL model. Findings suggest that reliability dimensions were the most expected by patients though, assurance dimensions were the most perceived quality dimensions. There were significance gap between expectation and perception while responsive dimensions shown the highest representing lower quality of service while assurance and empathy dimensions have significant relationship with overall customer satisfaction. From the internal customers' point of view, assurance dimensions were the highest service quality gap. Moreover, management values responsiveness as the most expected dimension by indicating differences between patient, management and internal customers expected and perceived service quality. Therefore, hospital administration can use the current findings to develop health care service delivery strategies to enhance patient satisfaction and patient trust.

SERVICE QUALITY OF HEALTH CARE SECTOR (A study based on Government Hospitals)

Author : Dr.A.Antony Selva Priya & Dr.R.Anantha Laxmi
Publisher : Lulu Publication
ISBN 13 : 1667146505
Total Pages : 184 pages
Book Rating : 4.6/5 (671 download)

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Book Synopsis SERVICE QUALITY OF HEALTH CARE SECTOR (A study based on Government Hospitals) by : Dr.A.Antony Selva Priya & Dr.R.Anantha Laxmi

Download or read book SERVICE QUALITY OF HEALTH CARE SECTOR (A study based on Government Hospitals) written by Dr.A.Antony Selva Priya & Dr.R.Anantha Laxmi and published by Lulu Publication. This book was released on 2021-04-28 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: Health care has become one of India’s largest sectors both in terms of revenue and employment. Health care comprises of hospitals, medical devices, clinical trials, outsourcing, telemedicine, medical tourism, health, insurance and medical equipment. In 2015, the Indian health care sector became the fifth largest employer, both in terms of direct as well as indirect employment, with total direct employment of 4,713,061 people. India is expected to rank amongst the top three healthcare markets in terms of incremental growth by 2020. The Indian health care sector is growing at a brisk pace due to its strengthening coverage, services and increasing expenditure by public as well asprivate players.

Health Care in Sri Lanka

Author :
Publisher :
ISBN 13 :
Total Pages : pages
Book Rating : 4.:/5 (16 download)

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Book Synopsis Health Care in Sri Lanka by :

Download or read book Health Care in Sri Lanka written by and published by . This book was released on 2014 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

HEALTHCARE SERVICE QUALITY AND PATIENT SATISFACTION IN OMANI PUBLIC HOSPITALS THROUGHOUT COVID-19 ERA: AN EMPIRICAL INVESTIGATION

Author : Ghaliya Salah Al Atar
Publisher : Partridge Publishing Singapore
ISBN 13 : 1543780768
Total Pages : 156 pages
Book Rating : 4.5/5 (437 download)

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Book Synopsis HEALTHCARE SERVICE QUALITY AND PATIENT SATISFACTION IN OMANI PUBLIC HOSPITALS THROUGHOUT COVID-19 ERA: AN EMPIRICAL INVESTIGATION by : Ghaliya Salah Al Atar

Download or read book HEALTHCARE SERVICE QUALITY AND PATIENT SATISFACTION IN OMANI PUBLIC HOSPITALS THROUGHOUT COVID-19 ERA: AN EMPIRICAL INVESTIGATION written by Ghaliya Salah Al Atar and published by Partridge Publishing Singapore. This book was released on 2023-09-07 with total page 156 pages. Available in PDF, EPUB and Kindle. Book excerpt: Healthcare quality (HQ) became eminent during the COVID-19 crisis. Despite the efforts made by the Ministry of Health in Oman, the country faced several challenges, such as a lack of available funds and patients perceived in a negative manner which hindered their treatment experience. The study examines factors affecting HQ using the SERVQUAL model; patient satisfaction in Omani public hospitals, including healthcare quality, resources availability (RA), and healthcare facility preparedness (HFP); and the moderation effect of the perceived risk of COVID-19 pandemic. This research uses a mixed method with a sample size of 387 patients (quantitatively) selected using probability random sampling of 8 patients (qualitatively) who visited public hospitals The findings from the quantitative analysis reveals that the tangibility and RA had insignificant effect on the HQ. The moderation effect of perceived risk of COVID-19 between HQ, RA, HFP and patient satisfaction was insignificant. The results of the qualitative analysis indicated other factors that affected patient satisfaction, including communication, helpfulness, compassion, physician professionalism, patient-doctor contact, waiting time, atmosphere, and cleanliness. The study proposed a strategy for technical categories that include professional skills, service outcomes and concrete quality aspects, and functional categories. The study has also recommended implications for further investigation.

Healthcare in Uganda. Service Quality and Patient Satisfaction in Hospitals

Author :
Publisher : GRIN Verlag
ISBN 13 : 3346262723
Total Pages : 73 pages
Book Rating : 4.3/5 (462 download)

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Book Synopsis Healthcare in Uganda. Service Quality and Patient Satisfaction in Hospitals by :

Download or read book Healthcare in Uganda. Service Quality and Patient Satisfaction in Hospitals written by and published by GRIN Verlag. This book was released on 2020-10-06 with total page 73 pages. Available in PDF, EPUB and Kindle. Book excerpt: Academic Paper from the year 2020 in the subject Health - Health system, Uganda Christian University, course: BBA, language: English, abstract: This study focuses on the health care service quality and patient satisfaction in Uganda. Chapter One covers the background to the study, statement of the problem, objectives of the study, research questions, scope of the study, significance of the study, justification, the conceptual framework and definition of key terms and concepts. Chapter Two discusses the relevant literature that has been reviewed in the area of healthcare service quality and patient satisfaction. It also highlights various researchers and authors that have emphasized more on the topic in accordance with the research objectives. The chapter covers the theoretical review, literature on the variables under study, existing gaps in literature, amongst others. Chapter Three gives the methodology that will be used to accomplish the research objectives and questions. It gives direction to follow to get answers to the area of concern. This chapter presents the Research Design, Area of Study, Study Population, Sample Size and Sampling Techniques, Data Collection methods and techniques, Quality Control Methods, measurement of variables, Data Analysis Techniques, Ethical Considerations, and Limitations to the study are briefly discussed. We found the hospital has no running water; the theatre is dysfunctional while electricity only visits. A nurse gave me two options: either to pick drugs after two days because the drugs were out of stock or buy them from private clinics. These and many more are some of the challenges faced by patients who access a number of hospitals in Uganda. Who will heal Uganda’s ailing health care system, remains a key question yet to be answered.

Crossing the Global Quality Chasm

Author : National Academies of Sciences, Engineering, and Medicine
Publisher : National Academies Press
ISBN 13 : 0309477891
Total Pages : 399 pages
Book Rating : 4.3/5 (94 download)

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Book Synopsis Crossing the Global Quality Chasm by : National Academies of Sciences, Engineering, and Medicine

Download or read book Crossing the Global Quality Chasm written by National Academies of Sciences, Engineering, and Medicine and published by National Academies Press. This book was released on 2019-01-27 with total page 399 pages. Available in PDF, EPUB and Kindle. Book excerpt: In 2015, building on the advances of the Millennium Development Goals, the United Nations adopted Sustainable Development Goals that include an explicit commitment to achieve universal health coverage by 2030. However, enormous gaps remain between what is achievable in human health and where global health stands today, and progress has been both incomplete and unevenly distributed. In order to meet this goal, a deliberate and comprehensive effort is needed to improve the quality of health care services globally. Crossing the Global Quality Chasm: Improving Health Care Worldwide focuses on one particular shortfall in health care affecting global populations: defects in the quality of care. This study reviews the available evidence on the quality of care worldwide and makes recommendations to improve health care quality globally while expanding access to preventive and therapeutic services, with a focus in low-resource areas. Crossing the Global Quality Chasm emphasizes the organization and delivery of safe and effective care at the patient/provider interface. This study explores issues of access to services and commodities, effectiveness, safety, efficiency, and equity. Focusing on front line service delivery that can directly impact health outcomes for individuals and populations, this book will be an essential guide for key stakeholders, governments, donors, health systems, and others involved in health care.

Private Health Sector Review, 2012

Author : Sarasi Amarasinghe
Publisher :
ISBN 13 : 9789551707118
Total Pages : 61 pages
Book Rating : 4.7/5 (71 download)

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Book Synopsis Private Health Sector Review, 2012 by : Sarasi Amarasinghe

Download or read book Private Health Sector Review, 2012 written by Sarasi Amarasinghe and published by . This book was released on 2013 with total page 61 pages. Available in PDF, EPUB and Kindle. Book excerpt: In 2006, Sri Lanka engaged in a bold experiment to change the regulation of private sector services, by moving responsibilities to an independent Private Health Services Regulatory Council (PHSRC). The system is unique in a regional context as it moves regulation out of the health ministry, and directly involves the private sector providers in the regulatory agency. Assessment of the PHSRC shows that it is completely ineffective, failing to discharge most of its envisaged functions. The one function it does attempt is the annual licensing of private medical providers, but analysis shows that it does this badly, with most private hospitals failing to obtain their annual license, and an even greater proportion of other providers also not doing so. PHSRC licensing performance is actually deteriorating over time, with some evidence pointing to conflicts of interest between those of the private sector representatives and the PHSRC's regulatory objectives playing a part. It is recommended that the PHSRC be abolished, and private sector regulation be transferred back to MoH, as in other similar countries, such as Malaysia and Singapore. This profile was prompted by concerns that there was inadequate information on the activities of private healthcare providers in Sri Lanka. Although only limited primary data collection was done, it was possible to build up a fairly detailed profile of private healthcare activities in the country, and recent trends. It is possible to profile private sector activity in Sri Lanka in greater detail than in most other regional countries, by making use of data collected outside MoH. This is despite the inability of the PHSRC to provide reliable statistics on private sector activities. The findings indicate that MoH can improve its monitoring of the private sector health contribution by strengthening partnerships with other agencies in the country, although restructuring the private sector regulatory mechanisms would also make a big difference.

Measuring Of Services Quality Initiatives Undertaken By Eye Hospitals In Kolkata

Author : Bhaskar Mukherjee
Publisher : Archers & Elevators Publishing House
ISBN 13 : 8194988977
Total Pages : pages
Book Rating : 4.1/5 (949 download)

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Book Synopsis Measuring Of Services Quality Initiatives Undertaken By Eye Hospitals In Kolkata by : Bhaskar Mukherjee

Download or read book Measuring Of Services Quality Initiatives Undertaken By Eye Hospitals In Kolkata written by Bhaskar Mukherjee and published by Archers & Elevators Publishing House. This book was released on with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Country Diagnostic Study on Long-Term Care in Sri Lanka

Author : Asian Development Bank
Publisher : Asian Development Bank
ISBN 13 : 9292629174
Total Pages : 119 pages
Book Rating : 4.2/5 (926 download)

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Book Synopsis Country Diagnostic Study on Long-Term Care in Sri Lanka by : Asian Development Bank

Download or read book Country Diagnostic Study on Long-Term Care in Sri Lanka written by Asian Development Bank and published by Asian Development Bank. This book was released on 2021-07-01 with total page 119 pages. Available in PDF, EPUB and Kindle. Book excerpt: This publication presents findings of a study on the availability and provision of long-term care (LTC) in Sri Lanka, including the need for and supply of LTC, regulatory and policy frameworks, service provision, quality management, human resources, and financing. Analysis, conclusions, and recommendations for the development of LTC systems in Sri Lanka are also included. It contributes to the development of an in-depth knowledge base on LTC policies, programs, and systems. It is one of six country diagnostic studies—the others on Indonesia, Mongolia, Tonga, Thailand, and Viet Nam—prepared under the Asian Development Bank technical assistance 9111: Strengthening Developing Member Countries’ Capacity in Elderly Care.

The Health Sector in Ghana

Author : Karima Saleh
Publisher : World Bank Publications
ISBN 13 : 0821396005
Total Pages : 241 pages
Book Rating : 4.8/5 (213 download)

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Book Synopsis The Health Sector in Ghana by : Karima Saleh

Download or read book The Health Sector in Ghana written by Karima Saleh and published by World Bank Publications. This book was released on 2012-12-27 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume analyzes Ghana s health system performance and highlights the range of policy options needed to improve health system performance and health outcomes.

Health Policy Research in South Asia

Author : Abdo Yazbeck
Publisher : World Bank Publications
ISBN 13 : 9780821355312
Total Pages : 460 pages
Book Rating : 4.3/5 (553 download)

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Book Synopsis Health Policy Research in South Asia by : Abdo Yazbeck

Download or read book Health Policy Research in South Asia written by Abdo Yazbeck and published by World Bank Publications. This book was released on 2003-01-01 with total page 460 pages. Available in PDF, EPUB and Kindle. Book excerpt: South Asia is a region of contrasts, with impressive technological achievements but also more than 40 percent of the world's poor. These contrasts are evident in the health sector, which demonstrates large variations in health, nutrition, and fertility outcomes.'Health Policy Research in South Asia' showcases some of the innovative qualitative and quantitative research methodologies being used in South Asia to provide empirical guidance for health sector reform and policy development. The four research areas presented are analysis of inequality, expenditure analysis, private sector analysis, and consumer and provider perspectives.Salient themes emerge from the 12 health policy research activities reviewed and emphasize the importance of strengthening local capacity and building ownership: • Governments can and should distribute subsidies in the health sector more efficiently and effectively. • The private sector, which dominates service delivery in most of South Asia, requires a different set of public sector policy instruments. • Informed consumers/citizens can and should play an important role in influencing health service delivery. • Empirical research can and should provide policymakers with some of the tools needed to improve and monitor the performance of the sector. This book will be of interest to health sector policymakers and analysts, to academics and students in public health and health economics, and to anyone with an interest in the impact ofhealth policy on development.

Service Quality Assessment in Hospital

Author : Bishnu Prasad Neupane
Publisher : LAP Lambert Academic Publishing
ISBN 13 : 9783659441233
Total Pages : 104 pages
Book Rating : 4.4/5 (412 download)

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Book Synopsis Service Quality Assessment in Hospital by : Bishnu Prasad Neupane

Download or read book Service Quality Assessment in Hospital written by Bishnu Prasad Neupane and published by LAP Lambert Academic Publishing. This book was released on 2013 with total page 104 pages. Available in PDF, EPUB and Kindle. Book excerpt: Confronted with the emergence of the healthcare industry and the increasing demand for excellent service providers, it is necessary to understand how patients perceive healthcare service providers and what influences patient satisfaction and retention. So, this research focuses on service takers expectations from a good hospital and perception after receiving the service from Western Regional Hospital, Pokhara.

Fiscal Incentives for the Development of Health Services in Sri Lanka

Author : Ajantha Kalyanaratne
Publisher :
ISBN 13 :
Total Pages : 70 pages
Book Rating : 4.:/5 (31 download)

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Book Synopsis Fiscal Incentives for the Development of Health Services in Sri Lanka by : Ajantha Kalyanaratne

Download or read book Fiscal Incentives for the Development of Health Services in Sri Lanka written by Ajantha Kalyanaratne and published by . This book was released on 2005 with total page 70 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Assessment of SERVQUAL Model in Hospitals Located in Tier II Cities of India

Author : Madhura Prabhu
Publisher :
ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.:/5 (137 download)

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Book Synopsis Assessment of SERVQUAL Model in Hospitals Located in Tier II Cities of India by : Madhura Prabhu

Download or read book Assessment of SERVQUAL Model in Hospitals Located in Tier II Cities of India written by Madhura Prabhu and published by . This book was released on 2019 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service quality, being an assessment of services offered to a customer or the extent to which the services offered meets customers' expectations, plays a significant role in healthcare industry. Patients pay hefty prices for the services they avail from specialty hospitals and they demand quality services. Hospitals have a larger challenge in delivering these services effectively to the patients. The current study helps us understand the role of information systems in service delivery process. Most of the hospitals have adopted healthcare information systems due to the benefit it provides. The study attempts to analyze the impact of information systems on service quality in the hospitals which are located in Tier II cities. The popular SERVQUAL model is adopted for this purpose. Patients who visit the hospitals were part of the respondent group. Gap score is found in order to observe the expected and actual experience of the patients based on five dimensions.

Index Medicus

Author :
Publisher :
ISBN 13 :
Total Pages : 2432 pages
Book Rating : 4.:/5 (319 download)

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Book Synopsis Index Medicus by :

Download or read book Index Medicus written by and published by . This book was released on 2004 with total page 2432 pages. Available in PDF, EPUB and Kindle. Book excerpt: Vols. for 1963- include as pt. 2 of the Jan. issue: Medical subject headings.

Service Quality in a Health Care Context

Author : Marina Markelova
Publisher :
ISBN 13 :
Total Pages : pages
Book Rating : 4.:/5 (98 download)

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Book Synopsis Service Quality in a Health Care Context by : Marina Markelova

Download or read book Service Quality in a Health Care Context written by Marina Markelova and published by . This book was released on 2015 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Assessment of Customers' Service Expectations and Perceptions in GEM Hospital

Author : Kanimozhi Viswanathan
Publisher :
ISBN 13 :
Total Pages : 12 pages
Book Rating : 4.:/5 (13 download)

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Book Synopsis Assessment of Customers' Service Expectations and Perceptions in GEM Hospital by : Kanimozhi Viswanathan

Download or read book Assessment of Customers' Service Expectations and Perceptions in GEM Hospital written by Kanimozhi Viswanathan and published by . This book was released on 2014 with total page 12 pages. Available in PDF, EPUB and Kindle. Book excerpt: The hospital services market symbolizes one of the most important segments of the Indian healthcare industry and is projected to be worth US$ 81.2 billion by 2015. In India's healthcare industry, the private sector has emerged as a vibrant force, gaining both national and international repute. The Health Care Industry in Coimbatore has witnessed a tremendous growth in the last decade. GEM hospital, Asia's first exclusive gastroenterology and advanced laparoscopic surgery center situated in Coimbatore is providing world class laparoscopic treatment to the patients from various parts of India such as Mumbai, Ahmedabad, Calcutta, Bangalore, etc and abroad. Nowadays, Customers have become more and more aware of their requirements and are demanding higher standards of services.The perceptions and expectations of customers are continually evolving, making it difficult for the service providers to measure and manage service effectively.However, it is important to understand how sensitive the customers are to various service attributes or dimensions. Allocating resources in the fashion that is consistent with customer priorities can enhance the effectiveness in the service operations. This study aims to assess the exceptions and perceptions of customers regarding the quality of service offered by GEM Hospital, Coimbatore.