Airline Industry

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The Global Airline Industry

Author : Peter Belobaba
Publisher : John Wiley & Sons
ISBN 13 : 1118881141
Total Pages : 536 pages
Book Rating : 4.1/5 (188 download)

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Book Synopsis The Global Airline Industry by : Peter Belobaba

Download or read book The Global Airline Industry written by Peter Belobaba and published by John Wiley & Sons. This book was released on 2015-07-06 with total page 536 pages. Available in PDF, EPUB and Kindle. Book excerpt: Extensively revised and updated edition of the bestselling textbook, provides an overview of recent global airline industry evolution and future challenges Examines the perspectives of the many stakeholders in the global airline industry, including airlines, airports, air traffic services, governments, labor unions, in addition to passengers Describes how these different players have contributed to the evolution of competition in the global airline industry, and the implications for its future evolution Includes many facets of the airline industry not covered elsewhere in any single book, for example, safety and security, labor relations and environmental impacts of aviation Highlights recent developments such as changing airline business models, growth of emerging airlines, plans for modernizing air traffic management, and opportunities offered by new information technologies for ticket distribution Provides detailed data on airline performance and economics updated through 2013

The Evolution of the Airline Industry

Author : Steven Morrison
Publisher : Brookings Institution Press
ISBN 13 : 9780815721208
Total Pages : 188 pages
Book Rating : 4.7/5 (212 download)

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Book Synopsis The Evolution of the Airline Industry by : Steven Morrison

Download or read book The Evolution of the Airline Industry written by Steven Morrison and published by Brookings Institution Press. This book was released on 2010-12-01 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt: Since the enactment of the Airline Deregulation Act in 1978, questions that had been at the heart of the ongoing debate about the industry for eighty years gained a new intensity: Is there enough competition among airlines to ensure that passengers do not pay excessive fares? Can an unregulated airline industry be profitable? Is air travel safe? While economic regulation provided a certain stability for both passengers and the industry, deregulation changed everything. A new fare structure emerged; travelers faced a variety of fares and travel restrictions; and the offerings changed frequently. In the last fifteen years, the airline industry's earnings have fluctuated wildly. New carriers entered the industry, but several declared bankruptcy, and Eastern, Pan Am, and Midway were liquidated. As financial pressures mounted, fears have arisen that air safety is being compromised by carriers who cut costs by skimping on maintenance and hiring inexperienced pilots. Deregulation itself became an issue with many critics calling for a return to some form of regulation. In this book, Steven A. Morrison and Clifford Winston assert that all too often public discussion of the issues of airline competition, profitability, and safety take place without a firm understanding of the facts. The policy recommendations that emerge frequently ignore the long-run evolution of the industry and its capacity to solve its own problems. This book provides a comprehensive profile of the industry as it has evolved, both before and since deregulation. The authors identify the problems the industry faces, assess their severity and their underlying causes, and indicate whether government policy can play an effective role in improving performance. They also develop a basis for understanding the industry's evolution and how the industry will eventually adapt to the unregulated economic environment. Morrison and Winston maintain that although the airline industry has not rea

The Air Transportation Industry

Author : Rosario Macario
Publisher : Elsevier
ISBN 13 : 032391523X
Total Pages : 476 pages
Book Rating : 4.3/5 (239 download)

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Book Synopsis The Air Transportation Industry by : Rosario Macario

Download or read book The Air Transportation Industry written by Rosario Macario and published by Elsevier. This book was released on 2021-11-16 with total page 476 pages. Available in PDF, EPUB and Kindle. Book excerpt: The aviation sector consists of various actors such as airlines, ground handling companies, and others all with conflicting priorities. In order to understand how these actors position themselves in an increasingly competitive market, The Air Transportation Industry: Economic Conflict and Competition analyzes all the market segments in detail, examining such issues as which industrial economic structure drives decisions, the main economic problems, the consequences for negotiations between different actors, impacts on the global aviation market, and much more. This book covers the entire aviation sector including strategies, regulation, resilience, privatization, airport slot management, and more. It examines how economic and strategic struggles underlie the current market structure, both for aviation as a whole and for the constituent actors as carriers, authorities, and handlers. It examines the ways market and nonmarket approaches impact the competitiveness of the air transport industry, offering a complete mapping of the economic actions between actors of the air transport industry. This volume will help readers gain insight into the possible strategic choices and the mutual competitive strength within the future aviation market. Contains contributions from well-known aviation scholars Includes numerous cases studies throughout that explore a wide range of topics Focuses on applied knowledge, with clearly structured chapters examining topics from a global perspective Addresses the ongoing consequences of COVID-19 on the air transportation industry, examining potential strategic responses in the event of subsequent pandemics

The Airline Industry

Author : Alessandro Cento
Publisher : Springer Science & Business Media
ISBN 13 : 3790820881
Total Pages : 184 pages
Book Rating : 4.7/5 (98 download)

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Book Synopsis The Airline Industry by : Alessandro Cento

Download or read book The Airline Industry written by Alessandro Cento and published by Springer Science & Business Media. This book was released on 2008-10-15 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: The debate on the future of the aviation sector and the viability of its traditional business practices is the core of this book. The liberalization of the EU market in the 1990s has radically modi?ed the competitive environment and the nature of airline competition. Furthermore, the new millennium began with terrorist attacks, epidemics, trade globalization, and the rise of oil prices, all of which combined to push the industry into a “perfect storm”. Airline industry pro?tability has been an elusive goal for several decades and the recent events has only accentuated existing weaknesses. The main concern of ind- try observers is whether the airline business model, successful during the 1980s and 1990s, is now sustainable in a market crowded by low-cost carriers. The airlines that will respond rapidly and determinedly to increase pressure to restructure, conso- date and segment the industry will achieve competitive advantages. In this context, the present study aims to model the new conduct of the ‘legacy’ carriers in a new liberalized European market in terms of network and pricing competition with l- cost carriers and competitive reaction to the global economic crises.

Modeling Applications in the Airline Industry

Author : Ahmed Abdelghany
Publisher : Routledge
ISBN 13 : 1317094905
Total Pages : 291 pages
Book Rating : 4.3/5 (17 download)

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Book Synopsis Modeling Applications in the Airline Industry by : Ahmed Abdelghany

Download or read book Modeling Applications in the Airline Industry written by Ahmed Abdelghany and published by Routledge. This book was released on 2016-04-15 with total page 291 pages. Available in PDF, EPUB and Kindle. Book excerpt: Modeling Applications in the Airline Industry explains the different functions and tactics performed by airlines during their planning and operation phases. Each function receives a full explanation of the challenges it brings and a solution methodology is presented, supported by numerical illustrative examples wherever possible. The book also highlights the main limitations of current practice and provides a brief description of future work related to each function. The authors have filtered the rich literature of airline management to include only the research that has actually been adopted by the airlines, giving a genuinely accurate representation of real airline management and its continuing development of solution methodologies. The book consists of 20 chapters divided into 4 sections: - Demand Modeling and Forecasting - Scheduling of Resources - Revenue Management - Irregular Operations Management. The book will be a valuable source or a handbook for individuals seeking a career in airline management. Written by experts with significant working experience within the industry, it offers readers insights to the real practice of operations modelling. In particular the book makes accessible the complexities of the key airline functions and explains the interrelation between them.

Competition and Regulation in the Airline Industry

Author : Steven Truxal
Publisher : Routledge
ISBN 13 : 1136315330
Total Pages : 210 pages
Book Rating : 4.1/5 (363 download)

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Book Synopsis Competition and Regulation in the Airline Industry by : Steven Truxal

Download or read book Competition and Regulation in the Airline Industry written by Steven Truxal and published by Routledge. This book was released on 2013-01-04 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: An examination of the relationship between competition and the deregulation and liberalisation of the US and European air transport sectors reveals that the structure of the air transport sector has undergone a number of significant changes. A growing number of airlines are entering into horizontal and vertical cooperative arrangements and integration including franchising, codeshare agreements, alliances, ‘virtual mergers’ and in some cases, mergers with other airlines, groups of airlines or other complementary lines of business such as airports. This book considers the current legal issues affecting the air transport sector incorporating recent developments in the industry, including the end of certain exemptions from EU competition rules, the effect of the EU-US Open Skies Agreement, the accession of new EU Member States and the Lisbon Treaty. The book explores the differing European and US regulatory approaches to the changes in the industry and examines how airlines have remained economically efficient in what is perceived as a complex and confused regulatory environment. Competition and Regulation in the Airline Industry will be of particular interest to academics and students of competition law as well as EU law.

Quantitative Problem Solving Methods in the Airline Industry

Author : Cynthia Barnhart
Publisher : Springer Science & Business Media
ISBN 13 : 1461416078
Total Pages : 461 pages
Book Rating : 4.4/5 (614 download)

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Book Synopsis Quantitative Problem Solving Methods in the Airline Industry by : Cynthia Barnhart

Download or read book Quantitative Problem Solving Methods in the Airline Industry written by Cynthia Barnhart and published by Springer Science & Business Media. This book was released on 2011-12-21 with total page 461 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book reviews operations research theory, applications and practice in airline planning and operations. It examines the business and technical landscape, details best practices, and identifies open questions and areas for future research.

Airline Industry

Author : Nawal K. Taneja
Publisher : Routledge
ISBN 13 : 131718307X
Total Pages : 322 pages
Book Rating : 4.3/5 (171 download)

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Book Synopsis Airline Industry by : Nawal K. Taneja

Download or read book Airline Industry written by Nawal K. Taneja and published by Routledge. This book was released on 2016-06-23 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: Many business sectors have been, and are being, forced to compete with new competitors-disrupters of some sort-who have found new ways to create and deliver new value for customers often through the use of technology that is coupled with a new underlying production or business model, and/or a broad array of partners, including, in some cases, customers themselves. Think about the disruption created by Apple by the introduction of the iPod and iTunes, and by Netflix within the entertainment sectors using partners within the ecosystem; think of Uber that didn’t build an app around the taxi business but rather built a mobility business around the app to improve customer experience. Airline Industry considers whether the airline industry is poised for disruptive innovations from inside or outside of the industry. Although airlines have a long history of continuous improvements and innovation, few of their innovations can be classified as disruptive innovations. The few disruptive innovations that did emerge were facilitated, for example by new technology (jet aircraft) and government policy (deregulation). Now there are new forces in play-customers who expect to receive products that are more personalized and experience-based throughout the entire journey, new customer interfaces (via social media), advanced information systems and analytics, financially powerful airlines based in emerging nations, and the rise of unencumbered entrepreneurs who think differently as well as platform-focused integrators.

The Evolution of Yield Management in the Airline Industry

Author : Ben Vinod
Publisher : Springer Nature
ISBN 13 : 3030704246
Total Pages : 417 pages
Book Rating : 4.0/5 (37 download)

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Book Synopsis The Evolution of Yield Management in the Airline Industry by : Ben Vinod

Download or read book The Evolution of Yield Management in the Airline Industry written by Ben Vinod and published by Springer Nature. This book was released on 2021-05-28 with total page 417 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book chronicles airline revenue management from its early origins to the last frontier. Since its inception revenue management has now become an integral part of the airline business process for competitive advantage. The field has progressed from inventory control of the base fare, to managing bundles of base fare and air ancillaries, to the precise inventory control at the individual seat level. The author provides an end-to-end view of pricing and revenue management in the airline industry covering airline pricing, advances in revenue management, availability, and air shopping, offer management and product distribution, agency revenue management, impact of revenue management across airline planning and operations, and emerging technologies is travel. The target audience of this book is practitioners who want to understand the basics and have an end-to-end view of revenue management.

Aviation and the Airline Industry

Author : Leo Kounis
Publisher :
ISBN 13 : 9781536169379
Total Pages : 336 pages
Book Rating : 4.1/5 (693 download)

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Book Synopsis Aviation and the Airline Industry by : Leo Kounis

Download or read book Aviation and the Airline Industry written by Leo Kounis and published by . This book was released on 2020-03-18 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Safety first": A highly esteemed term at risk / Jan-Arwed Richter, JACDEC Professional Safety Data Research, Hamburg, Germany -- Airline efficiency in Asia following liberalization of international air transport / Muhammad Asraf Abdullah, NurulHuda Mohd Satar and James Peoples, Department of Economics, Universiti Malaysia, Sarawak, Kota Samarahan, Malaysia, and others -- The accommodation of the A380 at Athens International Airport / Stergios Topouris, Caterpillar UK Ltd. -- A preliminary study on aviation and maritime emitted greenhouse gases in Greece / Panagiotis Meimaris, Evangelia Apostolou and Vaia Anyfanti, P3B, Orion Middle Life Upgrade Programme, Hellenic Aerospace Industry, Athens, Greece, and others -- Airliners and high speed rail: a bold approach in unlocking Greece's potential / Apollon B. Kounis and Leo D. Kounis, Department of Civil Protection, Dionysos, Greece, and others -- The re-emergence of seaplanes in Greece: an overview / Vasileios Marios Kafasis, Maintenance Department, Aegean Airlines, Greece -- The aviation industry in Cyprus: policies, strategies and trends / Costas Hailis, Aerocandia Aviation Services, Larnaca, Cyprus.

The Airline Profit Cycle

Author : Eva-Maria Cronrath
Publisher : Routledge
ISBN 13 : 135174397X
Total Pages : 322 pages
Book Rating : 4.3/5 (517 download)

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Book Synopsis The Airline Profit Cycle by : Eva-Maria Cronrath

Download or read book The Airline Profit Cycle written by Eva-Maria Cronrath and published by Routledge. This book was released on 2017-07-06 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: The air transport industry has high economic impact; it supports more than 60 million jobs worldwide. Since the early years of commercial air travel, passenger numbers have grown tremendously. However, for decades airlines’ financial results have been swinging between profits and losses. The airline industry’s aggregate net average profit between 1970 and 2010 was close to zero, which implies bankruptcies and layoffs in downturns. The profit cycle’s amplitude has been rising over time, which means that problems have become increasingly severe and also shows that the industry may not have learned from the past. More stable financial results could not only facilitate airline management decisions and improve investors’ confidence but also preserve employment. This book offers a thorough understanding of the airline profit cycle’s causes and drivers, and it presents measures to achieve a higher and more stable profitability level. This is the first in-depth examination of the airline profit cycle. The airline industry is modelled as a complex dynamic system, which is used for quantitative simulations of ‘what if’ scenarios. These experiments reveal that the general economic environment, such as GDP or fuel price developments, influence the airline industry’s profitability pattern as well as certain regulations or aircraft manufactures’ policies. Yet despite all circumstances, simulations show that airlines’ own management decisions are sufficient to generate higher and more stable profits in the industry. This book is useful for aviation industry decision makers, investors, policy makers, and researchers because it explains why the airline industry earns or loses money. This knowledge will advance forecasting and market intelligence. Furthermore, the book offers practitioners different suggestions to sustainably improve the airline industry’s profitability. The book is also recommended as a case study for system analysis as well as industry cyclicality at graduate or postgraduate level for courses such as engineering, economics, or management.

Operations Research in the Airline Industry

Author : Gang Yu
Publisher : Springer Science & Business Media
ISBN 13 : 1461555019
Total Pages : 492 pages
Book Rating : 4.4/5 (615 download)

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Book Synopsis Operations Research in the Airline Industry by : Gang Yu

Download or read book Operations Research in the Airline Industry written by Gang Yu and published by Springer Science & Business Media. This book was released on 2012-12-06 with total page 492 pages. Available in PDF, EPUB and Kindle. Book excerpt: 260 2 Crew Legalities and Crew Pairing Repair 264 3 Model and Mathematical Formulation 266 4 Solution Methodology 271 5 Computational Experiences 277 6 Conclusion 285 REFERENCES 286 10 THE USE OF OPTIMIZATION TO PERFORM AIR TRAFFIC FLOW MANAGEMENT Kenneth Lindsay, E. Andrew Boyd, George Booth, and Charles Harvey 287 1 Introduction 288 2 The Traffic Flow Management (TFM) Problem 289 3 Recent TFM Optimization Models 292 4 The Time Assignment Model (TAM) 302 5 Summary and Conclusions 307 REFERENCES 309 11 THE PROCESSES OF AIRLINE SYSTEM OPERATIONS CONTROL Seth C. Grandeau, Michael D. Clarke, and Dennis F.X. Mathaisel 312 1 Introduction 313 2 The Four Phases of Airline Schedule Development 315 The Airline Operations Control Center (OCC) 3 320 4 Analysis of Operational Problems 331 5 Areas For Improvement 352 6 Case Study: PT Garuda Indonesia Airlines 357 REFERENCES 368 12 THE COMPLEX CONFIGURATION MODEL Bruce W. Patty and Jim Diamond 370 1 Introduction 370 Problem Description 2 371 Problem Formulation 3 375 4 Model Implementation 379 ix Contents 383 5 Summary REFERENCES 383 13 INTEGRATED AIRLINE SCHEDULE PLANNING Cynthia Barnhart, Fang Lu, and Rajesh Shenoi 384 1 Introduction 385 2 Fleet Assignment and Crew Pairing Problems: Existing M- els and Algorithms 388 3 An Integrated Approximate Fleet Assignment and Crew Pa- ing Model 393 4 An Advanced Integrated Solution Approach 395 5 Case Study 396 6 Conclusions and Future Research Directions 399 REFERENCES 401 14 AIRLINE SCHEDULE PERTURBATION PROBLEM: LANDING AND TAKEOFF WITH

The Airline Industry and the Impact of Deregulation

Author : George Williams
Publisher : Routledge
ISBN 13 : 1351895125
Total Pages : 180 pages
Book Rating : 4.3/5 (518 download)

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Book Synopsis The Airline Industry and the Impact of Deregulation by : George Williams

Download or read book The Airline Industry and the Impact of Deregulation written by George Williams and published by Routledge. This book was released on 2017-03-02 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the fast-changing theatre of air transportation, the strategic development of airlines and the operating economics of scheduled airline services have been transformed, following the profound impact of US deregulation. The lessons gleaned from the US experience, including effective ways of constraining rivals, have quickly been adopted by carriers facing the opening up to competition of their own local markets. In addition, in response to the hunt by the successful US survivors for further international traffic, carriers have been forced to emulate certain tactics adopted by these megacarriers, virtually irrespective of their own government’s regulatory stance. The economics of the sector, particularly with regard to revenue generation, has resulted in increased market concentration. In the longer term, prospects for competition remain unclear, given the likely existence of only a small number of similarly endowed, globally alligned megacarriers. This book explores the impact of deregulation policies on key areas of the airline industry, analyzes the response of incumbent carriers to economic freedom and examines whether or not it is possible to devise a pro-competitive regulatory strategy for this sector. The author provides the reader with a clear explanation as to: ¢ why airline deregulation policies have produced a number of unanticipated outcomes; ¢ why low-cost new entrants have been unable to survive under deregulation; ¢ why the impact of airline deregulation has differed between the USA and Western Europe. Using this analysis as a basis, he explores the future development of the sector, indicating the likely future trends towards globalization. He also argues that a competitive marketplace is not a guaranteed outcome of full deregulation and suggests an alternative approach. The book is of special interest to those members engaged in the airline industry, regulatory authorities and government departments of transport and industry. It wil

The Global Airline Industry

Author : Peter Belobaba
Publisher : John Wiley & Sons
ISBN 13 : 0470744723
Total Pages : 520 pages
Book Rating : 4.4/5 (77 download)

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Book Synopsis The Global Airline Industry by : Peter Belobaba

Download or read book The Global Airline Industry written by Peter Belobaba and published by John Wiley & Sons. This book was released on 2009-04-01 with total page 520 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today's rapidly changing air transport environment, the aviation professionals require access to advanced and comprehensive knowledge, coupled with an in-depth understanding of the needs of the airline industry. Drawing on the editors’ extensive experience with airline and air transport issues, The Global Airline Industry provides a definitive introduction to our air transportation system. Featuring contributors from 3 different continents, all affiliated to MIT’s Global Airline Industry Program, this book’s unique and holistic perspective is allied with detailed coverage of: • air transportation economics • airline planning and operations • industrial relations and human resource issues • aviation safety and security • aviation infrastructure and environmental impacts • airline pricing and distribution. The Global Airline Industry is accompanied by a book companion website hosting databases with regular updates of airline & air transport related statistics and information as well as updates of the book material, housed at www.wiley.com/belobaba . It engenders a crucial understanding of the essential parameters within which the interfacing disciplines in the industry must operate that will benefit both students in air transportation/ aviation management degree programmes as well as professionals working in the industry.

The Airline Industry

Author :
Publisher : Emerald Group Publishing
ISBN 13 : 1846630126
Total Pages : 53 pages
Book Rating : 4.8/5 (466 download)

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Download or read book The Airline Industry written by and published by Emerald Group Publishing. This book was released on 2006 with total page 53 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Airline industry has been under increasing pressure recently, from the increased competition of low-cost airlines and the terrorist events of 2001 to name but a few. Various US airlines, including Delta and Northwest, have been declared bankrupt, oil prices have soared, and seat prices are still being forced down, the supply far outweighing the demand. This e-book looks at recent case studies of airlines in crisis (Continental Airlines), and also airlines which have excelled at expansion during this turbulent time such as Easyjet and Ryanair, and offers examples of successful strategies previously used. The collection also features interviews with high-profile figures from airlines such as Go!, Qatar Airways and SWISS International Airlines.

Management in the Airline Industry

Author : Geraint Harvey
Publisher : Routledge
ISBN 13 : 1134167342
Total Pages : 175 pages
Book Rating : 4.1/5 (341 download)

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Book Synopsis Management in the Airline Industry by : Geraint Harvey

Download or read book Management in the Airline Industry written by Geraint Harvey and published by Routledge. This book was released on 2007-10-30 with total page 175 pages. Available in PDF, EPUB and Kindle. Book excerpt: Combining contemporary HRM theory and practice with debates in critical management and in industrial relations, this book examines the peculiar challenge that civil aviation pilots present for management. As a highly educated, highly trained, and non-substitutable professional employee, the airline pilot wields considerable industrial power. Based on original research, this book examines the impact of human resource management on airline pilots in recent years as well as drawing out wider conclusions on the management of human resources, union-management relationship and the experience of work. Of great interest to students and academics involved with HRM, the book will also be useful reading for all those with an interest in the aviation industry.

Soft Landing

Author : Andrew R. Thomas
Publisher : Apress
ISBN 13 : 1430236787
Total Pages : 207 pages
Book Rating : 4.4/5 (32 download)

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Book Synopsis Soft Landing by : Andrew R. Thomas

Download or read book Soft Landing written by Andrew R. Thomas and published by Apress. This book was released on 2011-12-21 with total page 207 pages. Available in PDF, EPUB and Kindle. Book excerpt: Soft Landing: Airline Industry Strategy, Service, and Safety covers the immediate past, present, and future of the airline industry and its effects on consumers and the economy. Aviation receives a disproportionate amount of news coverage in the popular press—not to mention chatter at cocktail parties and workplaces around the world. And why not? Aviation represents a sector of the U.S economy, for example, exceeded in size only by the real estate, healthcare, and automotive industries. Furthermore, hundreds of millions of people fly each year, including 80 million Americans. So we all have airline stories—experiencing a delay and losing a business deal, spending a night or three in the airport, dealing with ornery airline personnel, losing money on airline stocks, or being involved in a near miss. (Or, as George Carlin more accurately put it, a “near hit.”) But things might be on the upswing. Knocked to its knees by 9/11 and a decade of falling revenue and rising losses, the industry’s “flying cheap” strategy and organizational efficiencies based partly on outsourcing have appear to have helped passengers and profitability return. As this book explains, we can look forward to better technology and infrastructure, speedier—and easier—travel, more effective and less invasive security measures, and more jobs in the air and on the ground. Turbulence is always a possibility. Rising fuel costs, economic uncertainty, and future terror attacks could cause tumult once again. Plus, airline companies intend to charge us extra for everything from the weight of our own bodies to use of the bathroom. But as the industry has discovered, we’ll put up with that—and more—if we can make it to our destinations with bags intact and a smaller dent in our wallets. Soft Landing will: Sort out the promise and perils facing the airlines Analyze and articulate the potential impact of changes in the aviation industry on passengers, airports, governments, the global economy, and the airlines themselves Give airline passengers worldwide an idea of what’s ahead when it comes to airline service, security, and technology