Ai In Customer Service Transforming Customer Experience For The Digital Age

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AI in Customer Service: Transforming Customer Experience for the Digital Age

Author : Dizzy Davidson
Publisher : Pure Water Books
ISBN 13 :
Total Pages : 95 pages
Book Rating : 4./5 ( download)

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Book Synopsis AI in Customer Service: Transforming Customer Experience for the Digital Age by : Dizzy Davidson

Download or read book AI in Customer Service: Transforming Customer Experience for the Digital Age written by Dizzy Davidson and published by Pure Water Books. This book was released on 2024-08-26 with total page 95 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you struggling to fully understand how AI can revolutionize your customer service? Are you looking for ways to enhance customer interactions and boost satisfaction? Look no further! “AI in Customer Service: Transforming Customer Experience for the Digital Age” is your ultimate guide to harnessing the power of AI to elevate your customer service game. This book provides a comprehensive overview of how AI technologies can be integrated into customer service operations to deliver exceptional experiences. Benefits of Reading This Book: Unlock the potential of AI to automate and streamline customer support. Learn how to personalize customer interactions using AI-driven insights. Discover tools and techniques for sentiment analysis and predictive analytics. Implement AI-powered chatbots and virtual assistants to provide 24/7 support. Enhance security with AI-based fraud detection systems. Expand your reach with multilingual support capabilities. This book is packed with practical examples, case studies, and actionable strategies that will help you understand and apply AI concepts effectively. Whether you’re a business owner, customer service manager, or tech enthusiast, this book offers valuable insights to stay ahead in the digital age. Why This Book is a Must-Read: Comprehensive Coverage From chatbots to predictive analytics, this book covers all essential AI applications in customer service. Real-World Examples to Learn from successful implementations and case studies. Actionable Insights to Get practical tips and strategies to apply AI concepts in your business. Future-Proof Your Skills to Stay updated with the latest trends and technologies in AI. Don’t miss out on the opportunity to transform your customer service with AI! Get your copy of “AI in Customer Service: Transforming Customer Experience for the Digital Age” today and start reaping the benefits of cutting-edge technology. Become knowledgeable about AI and lead your business into the future! Bullet Points 24/7 AI-Powered Support Personalized Customer Interactions Sentiment Analysis Tools Predictive Analytics for Proactive Support Voice and Virtual Assistants Self-Service Portals Fraud Detection Systems Multilingual Support Get this book now to unlock the full potential of AI in customer service and transform your customer experience for the digital age. Become an AI-savvy leader and drive your business to new heights.

Digital Customer Service

Author : Rick DeLisi
Publisher : John Wiley & Sons
ISBN 13 : 1119841909
Total Pages : 262 pages
Book Rating : 4.1/5 (198 download)

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Book Synopsis Digital Customer Service by : Rick DeLisi

Download or read book Digital Customer Service written by Rick DeLisi and published by John Wiley & Sons. This book was released on 2021-08-31 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. But the advent of Digital Customer Service (DCS) promises to make these interactions seamless and effortless by creating experiences that occur entirely on a customer's own screen, even in situations where it is preferable to speak to an agent. Digital Customer Service: Transforming Customer Experience for an On-Screen World traces the evolution of customer service—as well as the evolution of customer expectations and the underlying psychology that drives customer behavior - from the days of the first call centers in the 1980s all the way to today's digital world. Written for Customer Service and Customer Experience leaders as well as C-suite executives (CEOs, CFOs, CIOs), Digital Customer Service helps business leaders balance three critical priorities: Creating an excellent experience for customers that increases customer loyalty and profitability Driving down the cost of Customer Service/Support interactions, while increasing revenue through Sales interactions Moving quickly toward the goal of "digital transformation" We have discovered—in our research and our first-hand experience—that when companies commit to achieving true Digital Customer Service, they can make significant progress toward all three of these goals at once. Digital Customer Service provides the roadmap for how your company can get there. And when you do, who wins? EVERYONE.

The Age of Intent

Author : Josh Bernoff
Publisher :
ISBN 13 : 9781643072401
Total Pages : 256 pages
Book Rating : 4.0/5 (724 download)

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Book Synopsis The Age of Intent by : Josh Bernoff

Download or read book The Age of Intent written by Josh Bernoff and published by . This book was released on 2019-05-28 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The AI Revolution in Customer Service and Support

Author : Ross Smith
Publisher : Pearson Education
ISBN 13 : 0138286655
Total Pages : 467 pages
Book Rating : 4.1/5 (382 download)

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Book Synopsis The AI Revolution in Customer Service and Support by : Ross Smith

Download or read book The AI Revolution in Customer Service and Support written by Ross Smith and published by Pearson Education. This book was released on 2024-07-16 with total page 467 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the rapidly evolving AI landscape, customer service and support professionals find themselves in a prime position to take advantage of this innovative technology to drive customer success. The AI Revolution in Customer Service and Support is a practical guide for professionals who want to harness the power of generative AI within their organizations to create more powerful customer and employee experiences. This book is designed to equip you with the knowledge and confidence to embrace the AI revolution and integrate the technology, such as large language models (LLMs), machine learning, predictive analytics, and gamified learning, into the customer experience. Start your journey toward leveraging this technology effectively to optimize organizational productivity. A portion of the book’s proceeds will be donated to the nonprofit Future World Alliance, dedicated to K-12 AI ethics education. IN THIS BOOK YOU’LL LEARN About AI, machine learning, and data science How to develop an AI vision for your organization How and where to incorporate AI technology in your customer experience fl ow About new roles and responsibilities for your organization How to improve customer experience while optimizing productivity How to implement responsible AI practices How to strengthen your culture across all generations in the workplace How to address concerns and build strategies for reskilling and upskilling your people How to incorporate games, play, and other techniques to engage your agents with AI Explore thought experiments for the future of support in your organization “Insightful & comprehensive—if you run a service & support operation, put this book on your essential reading list right now!” —PHIL WOLFENDEN, Cisco, VP, Customer Experience “This book is both timely and relevant as we enter an unprecedented period in our industry and the broader world driven by Generative AI. The magnitude and speed of change we’re experiencing is astounding and this book does an outstanding job balancing technical knowledge with the people and ethical considerations we must also keep front of mind.” —BRYAN BELMONT, Microsoft, Corporate VP, Customer Service & Support “The authors of this book are undoubtedly on the front lines of operationalizing Gen AI implementations in customer support environments... and they know undoubtedly that at its core, support is about people and genuine human connections. This book walks you through their journey to keep people at the center of this technical tsunami.” —PHAEDRA BOINODIRIS, Author, AI for the Rest of Us

Leveraging AI for Effective Digital Relationship Marketing

Author : Santos, José Duarte
Publisher : IGI Global
ISBN 13 :
Total Pages : 634 pages
Book Rating : 4.3/5 (693 download)

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Book Synopsis Leveraging AI for Effective Digital Relationship Marketing by : Santos, José Duarte

Download or read book Leveraging AI for Effective Digital Relationship Marketing written by Santos, José Duarte and published by IGI Global. This book was released on 2024-10-11 with total page 634 pages. Available in PDF, EPUB and Kindle. Book excerpt: Todays businesses face the pressing challenge of how to effectively engage and build lasting relationships with customers in an increasingly crowded and competitive online space. Traditional marketing tactics are no longer sufficient to capture the attention and loyalty of modern consumers who demand personalized experiences and sustainable practices from the brands they support. This shifting paradigm necessitates innovative solutions that leverage cutting-edge technologies to enhance customer engagement and foster meaningful connections. Leveraging AI for Effective Digital Relationship Marketing addresses this critical dilemma by exploring the transformative potential of artificial intelligence (AI) in revolutionizing customer relationships. By harnessing the power of AI-driven strategies, businesses can gain deeper insights into individual customer behaviors and preferences, enabling them to deliver personalized interactions and anticipate customer needs with unparalleled accuracy. Through the implementation of AI-powered solutions, companies can navigate the complexities of digital marketing with confidence, positioning themselves as leaders in building sustainable and mutually beneficial relationships with their customers.

Exploring the Financial Landscape in the Digital Age

Author : Thomas Andreas Maurer
Publisher : CRC Press
ISBN 13 : 1040149677
Total Pages : 831 pages
Book Rating : 4.0/5 (41 download)

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Book Synopsis Exploring the Financial Landscape in the Digital Age by : Thomas Andreas Maurer

Download or read book Exploring the Financial Landscape in the Digital Age written by Thomas Andreas Maurer and published by CRC Press. This book was released on 2024-08-13 with total page 831 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Proceedings of the International Conference on Financial Management and the Digital Economy (ICFMDE 2023) offers an overview of research and insights into how financial management is evolving in the digital age. The book covers a broad spectrum from examining cryptocurrency trends to exploring fintech advancements. Topics also extend to digital transformation strategies, practical applications of blockchain technology, and the profound impact of digital innovations on financial markets. Through rigorous research and analysis, the proceedings offer valuable insights into the future trajectory of the global economy. Written for scholars, researchers, and industry professionals in finance, economics, and digital innovation, this collection provides valuable insights into the rapidly changing field of financial management. Readers will gain deep perspectives on how digitalization is reshaping financial landscapes worldwide.

Customer Centric Support Services in the Digital Age

Author : Jagdish N. Sheth
Publisher : Springer Nature
ISBN 13 : 303137097X
Total Pages : 308 pages
Book Rating : 4.0/5 (313 download)

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Book Synopsis Customer Centric Support Services in the Digital Age by : Jagdish N. Sheth

Download or read book Customer Centric Support Services in the Digital Age written by Jagdish N. Sheth and published by Springer Nature. This book was released on 2023-12-30 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores how customer service can become the singular competitive differentiator for organizations in the digital era. Given the pace of digitization and the rise in customer expectations post-pandemic, organizations must focus on customer-centricity in all functions in the digital age, providing factors, enablers, and processes for customer service and sharing best practices based on research from global experts. The book is a valuable resource for students and researchers keen on understanding the new digital landscape in customer service to develop, maintain, and enhance customer relationships.

Strategic Regeneration: The Roadmap for SME Recovery & Resilience in the Age of Global Disruptions

Author : Deny Sapian
Publisher : Notion Press
ISBN 13 :
Total Pages : 202 pages
Book Rating : 4.8/5 (955 download)

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Book Synopsis Strategic Regeneration: The Roadmap for SME Recovery & Resilience in the Age of Global Disruptions by : Deny Sapian

Download or read book Strategic Regeneration: The Roadmap for SME Recovery & Resilience in the Age of Global Disruptions written by Deny Sapian and published by Notion Press. This book was released on 2024-09-20 with total page 202 pages. Available in PDF, EPUB and Kindle. Book excerpt: The global pandemic has turned the world upside down for small and medium-sized enterprises (SMEs), hurling them into a whirlwind of never-before-seen challenges and game-changing opportunities. As these businesses step into the post-pandemic world, they're at a critical juncture. It's no longer just about clawing back what was lost. It is about completely reimagining their game plan to flourish in this modern business world. This book, "Strategic Regeneration: The Roadmap for SME Recovery & Resilience in the Age of Global Disruptions; A Methodological Framework on Navigating Business Complexities with the Agency to Reform" serves as a comprehensive guide for SMEs to deal with the aftermath of the pandemic. It offers a structured approach focusing on three essential themes: recovery, resilience, and regeneration, each critical to rebuilding and future-proofing SMEs. Structured as a practical toolkit, the book encourages SME owners and stakeholders to actively engage with its content, applying the lessons and strategies to their unique contexts. As we delve into the human aspects of business transformation and the technical integrations essential for agility, we prepare SMEs to meet the challenges of today and to shape the opportunities of tomorrow.

Enhancing and Predicting Digital Consumer Behavior with AI

Author : Musiolik, Thomas Heinrich
Publisher : IGI Global
ISBN 13 :
Total Pages : 464 pages
Book Rating : 4.3/5 (693 download)

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Book Synopsis Enhancing and Predicting Digital Consumer Behavior with AI by : Musiolik, Thomas Heinrich

Download or read book Enhancing and Predicting Digital Consumer Behavior with AI written by Musiolik, Thomas Heinrich and published by IGI Global. This book was released on 2024-05-13 with total page 464 pages. Available in PDF, EPUB and Kindle. Book excerpt: Understanding consumer behavior in today's digital landscape is more challenging than ever. Businesses must navigate a sea of data to discern meaningful patterns and correlations that drive effective customer engagement and product development. However, the ever-changing nature of consumer behavior presents a daunting task, making it difficult for companies to gauge the wants and needs of their target audience accurately. Enhancing and Predicting Digital Consumer Behavior with AI offers a comprehensive solution to this pressing issue. A strong focus on concepts, theories, and analytical techniques for tracking consumer behavior changes provides the roadmap for businesses to navigate the complexities of the digital age. By covering topics such as digital consumers, emotional intelligence, and data analytics, this book serves as a timely and invaluable resource for academics and practitioners seeking to understand and adapt to the evolving landscape of consumer behavior.

The Effortless Experience

Author : Matthew Dixon
Publisher : Penguin
ISBN 13 : 0698137582
Total Pages : 258 pages
Book Rating : 4.6/5 (981 download)

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Book Synopsis The Effortless Experience by : Matthew Dixon

Download or read book The Effortless Experience written by Matthew Dixon and published by Penguin. This book was released on 2013-09-12 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong? In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they’ve turned their research and analysis to a new vital business subject—customer loyalty—with a new book that turns the conventional wisdom on its head. The idea that companies must delight customers by exceeding service expectations is so entrenched that managers rarely even question it. They devote untold time, energy, and resources to trying to dazzle people and inspire their undying loyalty. Yet CEB’s careful research over five years and tens of thousands of respondents proves that the “dazzle factor” is wildly overrated—it simply doesn’t predict repeat sales, share of wallet, or positive wordof-mouth. The reality: Loyalty is driven by how well a company delivers on its basic promises and solves day-to-day problems, not on how spectacular its service experience might be. Most customers don’t want to be “wowed”; they want an effortless experience. And they are far more likely to punish you for bad service than to reward you for good service. If you put on your customer hat rather than your manager or marketer hat, this makes a lot of sense. What do you really want from your cable company, a free month of HBO when it screws up or a fast, painless restoration of your connection? What about your bank—do you want free cookies and a cheerful smile, even a personal relationship with your teller? Or just a quick in-and-out transaction and an easy way to get a refund when it accidentally overcharges on fees? The Effortless Experience takes readers on a fascinating journey deep inside the customer experience to reveal what really makes customers loyal—and disloyal. The authors lay out the four key pillars of a low-effort customer experience, along the way delivering robust data, shocking insights and profiles of companies that are already using the principles revealed by CEB’s research, with great results. And they include many tools and templates you can start applying right away to improve service, reduce costs, decrease customer churn, and ultimately generate the elusive loyalty that the “dazzle factor” fails to deliver. The rewards are there for the taking, and the pathway to achieving them is now clearly marked.

The Art of Structuring

Author : Katrin Bergener
Publisher : Springer
ISBN 13 : 3030062341
Total Pages : 535 pages
Book Rating : 4.0/5 (3 download)

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Book Synopsis The Art of Structuring by : Katrin Bergener

Download or read book The Art of Structuring written by Katrin Bergener and published by Springer. This book was released on 2019-01-25 with total page 535 pages. Available in PDF, EPUB and Kindle. Book excerpt: Structuring, or, as it is referred to in the title of this book, the art of structuring, is one of the core elements in the discipline of Information Systems. While the world is becoming increasingly complex, and a growing number of disciplines are evolving to help make it a better place, structure is what is needed in order to understand and combine the various perspectives and approaches involved. Structure is the essential component that allows us to bridge the gaps between these different worlds, and offers a medium for communication and exchange. The contributions in this book build these bridges, which are vital in order to communicate between different worlds of thought and methodology – be it between Information Systems (IS) research and practice, or between IS research and other research disciplines. They describe how structuring can be and should be done so as to foster communication and collaboration. The topics covered reflect various layers of structure that can serve as bridges: models, processes, data, organizations, and technologies. In turn, these aspects are complemented by visionary outlooks on how structure influences the field.

The ChatGPT Revolution

Author : Barrett Williams
Publisher : Barrett Williams
ISBN 13 :
Total Pages : 120 pages
Book Rating : 4./5 ( download)

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Book Synopsis The ChatGPT Revolution by : Barrett Williams

Download or read book The ChatGPT Revolution written by Barrett Williams and published by Barrett Williams. This book was released on 2024-08-19 with total page 120 pages. Available in PDF, EPUB and Kindle. Book excerpt: **The ChatGPT Revolution Transforming Customer Service** Unlock the future of customer service with "The ChatGPT Revolution"! This groundbreaking eBook provides an in-depth exploration of how ChatGPT, a state-of-the-art AI, is reshaping the way businesses connect with their customers. **Chapter Highlights** *Introduction to AI in Customer Service* Dive into the evolution of customer service and discover the initial impact of AI technologies like ChatGPT on customer interactions. Learn why ChatGPT is more than just a digital assistant, but a game-changer that personalizes experiences and elevates satisfaction. *The Mechanics Behind ChatGPT* Unravel the intricacies of how ChatGPT operates. From training data to complex language models, understand the core principles of Natural Language Processing and how it allows ChatGPT to comprehend and respond with unprecedented accuracy. *Enhancing Customer Experience* See how ChatGPT can revolutionize customer interactions by providing personalized service, reducing response times, and ensuring consistent availability. *Implementation Strategies* Gain practical insights into setting up and customizing ChatGPT for your companyâs unique needs. Explore how seamless integration with existing systems can streamline operations and maximize efficiency. *Case Studies Success Stories* Learn from real-world applications in diverse sectors such as retail, telecommunications, financial services, and healthcare. Find out how leading organizations have leveraged ChatGPT to overcome challenges and drive success. *Addressing Challenges and Limitations* Tackle common hurdles in implementing ChatGPT, including handling complex queries and ensuring data privacy. Discover strategies for overcoming language barriers and maintaining customer trust. *Training and Maintenance* Learn the best practices for continuous improvement, response monitoring, and human-AI collaboration. *Measuring Impact* Delve into key performance metrics, customer satisfaction surveys, and methods for analyzing feedback to continually enhance service quality. *Ethical Considerations* Understand the importance of transparency, dealing with AI bias, and maintaining a human touch in a tech-driven service landscape. *Future Prospects* Prepare for what lies ahead with emerging trends and potential advancements in AI technology. Envision the future of customer service with ChatGPT 4 and beyond. *Building a ChatGPT-Driven Team* Discover how to create a cohesive team where human agents and AI collaborate effectively. *Competitive Advantage* Learn how ChatGPT can provide differentiation in a crowded market, improve cost efficiency, and support growth. With "The ChatGPT Revolution," youâll gain the knowledge and tools to implement AI-driven strategies that elevate your customer service to new heights. Embrace the power of AI, stay ahead of the curve, and transform your business with the innovative potential of ChatGPT.

Artificial Intelligence along the Customer Journey

Author : Ada Maria Barone
Publisher : Springer Nature
ISBN 13 : 3031487923
Total Pages : 132 pages
Book Rating : 4.0/5 (314 download)

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Book Synopsis Artificial Intelligence along the Customer Journey by : Ada Maria Barone

Download or read book Artificial Intelligence along the Customer Journey written by Ada Maria Barone and published by Springer Nature. This book was released on 2023-12-19 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: The development of several AI solutions has revolutionized the way in which consumers behave. Serving as a guide to the role that AI plays on different aspects of consumers’ life, this book provides a comprehensive understanding of the main artificial intelligence (AI) solutions available in the market. In particular, the authors adopt a customer experience approach to investigate how different AI technologies play a role at different stages of the customer journey (e.g., from pre-purchase to post-purchase decisions). Covering a range of technologies, such as augmented reality, voice assistants, chatbots and robots, readers will be able to learn which strategies and AI solutions are more effective at different stages of the customer journey.

Artificial Intelligence (AI) and Finance

Author : Bahaaeddin A. M. Alareeni
Publisher : Springer Nature
ISBN 13 : 3031391586
Total Pages : 981 pages
Book Rating : 4.0/5 (313 download)

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Book Synopsis Artificial Intelligence (AI) and Finance by : Bahaaeddin A. M. Alareeni

Download or read book Artificial Intelligence (AI) and Finance written by Bahaaeddin A. M. Alareeni and published by Springer Nature. This book was released on 2023-08-26 with total page 981 pages. Available in PDF, EPUB and Kindle. Book excerpt: Artificial intelligence (AI) has the potential to significantly improve efficiency, reduce costs, and increase the speed and accuracy of financial decision-making, making it an increasingly important tool for financial professionals. One way that AI can improve efficiency in finance is by automating tasks and processes that are time-consuming and repetitive for humans. For example, AI algorithms can be used to analyze and process large amounts of data, such as financial statements and market data, in a fraction of the time that it would take a human to do so. This can allow financial professionals to focus on higher-value tasks, such as interpreting data and making strategic decisions, rather than being bogged down by mundane tasks. AI can also reduce costs in finance by increasing automation and eliminating the need for certain tasks to be performed manually. This can result in cost savings for financial institutions, which can then be passed on to customers in the form of lower fees or better services. AI can be used to identify unusual patterns of activity that may indicate fraudulent behavior. This can help financial institutions reduce losses from fraud and improve customer security. AI-powered chatbots and virtual assistants can help financial institutions provide faster, more efficient customer service, particularly when it comes to answering common questions and handling routine tasks. Some financial institutions are using AI to analyze market data and make trades in real-time. AI-powered trading algorithms can potentially make faster and more accurate trading decisions than humans. In terms of speed and accuracy, AI algorithms can analyze data and make decisions much faster than humans, and can do so with a high degree of accuracy. This can be particularly useful in fast-moving financial markets, where quick and accurate decision-making can be the difference between success and failure. This book highlights how AI in finance can improve efficiency, reduce costs, and increase the speed and accuracy of financial decision-making. Moreover, the book also focuses on how to ensure the responsible and ethical use of AI in finance. This book is a valuable resource for students, scholars, academicians, researchers, professionals, executives, government agencies, and policymakers interested in exploring the role of artificial intelligence (AI) in finance. Its goal is to provide a comprehensive overview of the latest research and knowledge in this area, and to stimulate further inquiry and exploration.

Mastering Digital Transformation

Author : Ron Legarski
Publisher : SolveForce
ISBN 13 :
Total Pages : 190 pages
Book Rating : 4./5 ( download)

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Book Synopsis Mastering Digital Transformation by : Ron Legarski

Download or read book Mastering Digital Transformation written by Ron Legarski and published by SolveForce. This book was released on 2024-09-22 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Mastering Digital Transformation: A Comprehensive Guide to Evolving with Technology" offers a deep dive into the world of digital change, designed for leaders, innovators, and thinkers navigating the ever-evolving technological landscape. This book emphasizes that digital transformation is more than just adopting new technology; it’s about fundamentally rethinking approaches to innovation, customer engagement, and operational efficiency. Readers will find practical strategies for managing digital initiatives, developing leadership, and integrating cutting-edge technologies like AI, IoT, and blockchain. With case studies, reflection points, and in-depth explorations of key industries, the guide aims to equip professionals with the knowledge to lead successful digital transformations. Suitable for both technical and non-technical audiences, this comprehensive resource helps organizations stay competitive, agile, and resilient in the digital era.

Accelerated Digital Transformation

Author : Neetan Chopra
Publisher : Kogan Page Publishers
ISBN 13 : 1398608939
Total Pages : 217 pages
Book Rating : 4.3/5 (986 download)

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Book Synopsis Accelerated Digital Transformation by : Neetan Chopra

Download or read book Accelerated Digital Transformation written by Neetan Chopra and published by Kogan Page Publishers. This book was released on 2023-04-03 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: Achieve successful digital transformation with this authoritative guide designed specifically for established organizations. At a time where even the most recognized business models are under threat, organizations risk devastation if they do not transition successfully to the new digital reality. Yet what works for digital natives does not always work for established organizations. Recognized as one of the world's top global executives leading innovative transformation, Neetan Chopra's deep experience of steering organizations through digital disruption drives the practical approach of Accelerated Digital Transformation. Having designed transformation journeys, overcome setbacks and driven outcomes within multiple leading companies, Neetan Chopra tackles key factors for established organizations including inertia, impetus, outcomes, digital capabilities and culture. The book is underpinned by a tried and tested framework that will guide readers step by step through the entire digital transformation journey. This will be an essential resource for leaders, managers and practitioners leading and executing digital transformation.

Business Transformation in the Era of Digital Disruption

Author : Taherdoost, Hamed
Publisher : IGI Global
ISBN 13 :
Total Pages : 380 pages
Book Rating : 4.3/5 (693 download)

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Book Synopsis Business Transformation in the Era of Digital Disruption by : Taherdoost, Hamed

Download or read book Business Transformation in the Era of Digital Disruption written by Taherdoost, Hamed and published by IGI Global. This book was released on 2024-09-27 with total page 380 pages. Available in PDF, EPUB and Kindle. Book excerpt: In a world where technology evolves rapidly, traditional business models face unprecedented challenges. Companies must adapt to the accelerating pace of innovation, which demands agile strategies and the integration of new technologies to remain competitive. The rise of digital platforms, automation, and data analytics has shifted market dynamics, compelling businesses to rethink their operations, customer engagement strategies, and value propositions. To thrive, organizations must embrace digital transformation, invest in cutting-edge technologies, and foster a culture of continuous learning and adaptation. Business Transformation in the Era of Digital Disruption offers insights on core concepts and innovative technological solutions driving e-business transformation. It provides actionable strategies for thriving amidst digital upheaval and addresses ethical and legal considerations in e-business transformation. Covering topics such as business processes, gig economy, and sustainable development, this book is an excellent resource for executives, entrepreneurs, consultants, academicians, researchers, educators, and more.