Advancing Crisis Communication Effectiveness

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Advancing Crisis Communication Effectiveness

Author : Yan Jin
Publisher : Routledge
ISBN 13 : 1000328503
Total Pages : 268 pages
Book Rating : 4.0/5 (3 download)

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Book Synopsis Advancing Crisis Communication Effectiveness by : Yan Jin

Download or read book Advancing Crisis Communication Effectiveness written by Yan Jin and published by Routledge. This book was released on 2020-12-28 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt: Advancing Crisis Communication Effectiveness shows how crisis communication plans and efforts for complex and challenging issues benefit when academic perspectives are connected with practitioner experiences. This book brings crisis and public relations scholars together with practicing professionals to integrate academic theories and research with the knowledge and lessons learned on the frontlines of crisis communication and management. This book illustrates how having insights and observations from both leading crisis communication scholars and professionals strengthens crisis management and communication strategies, plans, and coordination. Chapters co-authored by leading scholars and professionals highlight how academic theories and research can inform crisis management and response - and how practitioners can utilize, inform, and strengthen academic theories and research. For each topic area covered, examples and applications are provided that show how integrating public relations scholarship with practice can advance crisis communication effectiveness. This book represents a unique and timely contribution to the field of crisis management and communication. It will be an important resource for public relations and crisis management and communication scholars, educators, professionals, consultants, and graduate students.

Social Media and Crisis Communication

Author : Yan Jin
Publisher : Routledge
ISBN 13 : 1000542963
Total Pages : 454 pages
Book Rating : 4.0/5 (5 download)

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Book Synopsis Social Media and Crisis Communication by : Yan Jin

Download or read book Social Media and Crisis Communication written by Yan Jin and published by Routledge. This book was released on 2022-02-25 with total page 454 pages. Available in PDF, EPUB and Kindle. Book excerpt: The second edition of this vital text integrates theory, research, and application to orient readers to the latest thinking about the role of social media in crisis communication. Specific crisis arenas such as health, corporate, nonprofit, religious, political, and disaster are examined in depth, along with social media platforms and newer technology. Social Media and Crisis Communication, Second Edition provides a fresh look at the role of visual communication in social media and a more global review of social media and crisis communication literature. With an enhanced focus on the ethics section, a short communication overview piece, and case studies for each area of application, it is practical for use in a variety of learning settings. A must-read for scholars, advanced students, and practitioners who wish to stay on the leading edge of research, this book will appeal to those in public relations, strategic communications, corporate communications, government and NGO communications, and emergency and disaster response.

Crisis Communication Strategies

Author : Amanda Coleman
Publisher : Kogan Page Publishers
ISBN 13 : 1789662915
Total Pages : 222 pages
Book Rating : 4.7/5 (896 download)

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Book Synopsis Crisis Communication Strategies by : Amanda Coleman

Download or read book Crisis Communication Strategies written by Amanda Coleman and published by Kogan Page Publishers. This book was released on 2020-05-03 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: Crisis communication is high stakes work. For communications managers and PR professionals, it's likely to be the most stressful time of their working life. Crisis Communication Strategies is a must-have handbook which covers the whole span of the crisis from preparing and laying the groundwork before it occurs, during the incident, and the aftermath, including the move to recovery. It guides readers through each phase, providing details of what to consider, what should be done, and tips and checklists for improved responses. Crisis Communication Strategies equips readers to deal with any kind of crisis - whether caused by internal error, customer action, natural disasters, terrorism or political upheaval. Supported by case studies and examples from responses to events including the 2011 Norway terror attacks, the 2018 British Airways data breach, the 2017 Pepsi advert and the 2005 Hurricane Katrina New Orleans floods, the book explores the role of leadership in a crisis and developing a crisis communication response that has people at the heart of it. Crisis Communication Strategies is the essential guide for PR and communication professionals to protecting your company and building true, long-term resilience.

Effective Crisis Communication

Author : Robert R. Ulmer
Publisher : SAGE Publications
ISBN 13 : 1412980348
Total Pages : 265 pages
Book Rating : 4.4/5 (129 download)

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Book Synopsis Effective Crisis Communication by : Robert R. Ulmer

Download or read book Effective Crisis Communication written by Robert R. Ulmer and published by SAGE Publications. This book was released on 2010-11-03 with total page 265 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this fully updated Second Edition, three of today’s most respected crisis/risk communication scholars provide the latest theory, practice, and innovative approaches for handling crisis. This acclaimed book presents the discourse of renewal as a theory to manage crises effectively. The book provides 15 in-depth case studies that highlight successes and failures in dealing with core issues of crisis leadership, managing uncertainty, communicating effectively, understanding risk, promoting communication ethics, enabling organizational learning, and producing renewing responses to crisis. Unlike other crisis communication texts, this book answers the question, “What now?” and explains how organizations can and should emerge from crisis.

The Handbook of Crisis Communication

Author : W. Timothy Coombs
Publisher : John Wiley & Sons
ISBN 13 : 1119678935
Total Pages : 597 pages
Book Rating : 4.1/5 (196 download)

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Book Synopsis The Handbook of Crisis Communication by : W. Timothy Coombs

Download or read book The Handbook of Crisis Communication written by W. Timothy Coombs and published by John Wiley & Sons. This book was released on 2022-10-26 with total page 597 pages. Available in PDF, EPUB and Kindle. Book excerpt: The revised and updated new edition of the comprehensive guide to crisis communication research and practice The Handbook of Crisis Communication provides students, researchers, and practitioners with a timely and authoritative overview of the dynamic field. Contributions by an international team of 50 leading scholars and practitioners demonstrate various methodological approaches, examine how crisis communication is applied in a range of specific contexts, discuss the role of culture and technology in crisis communication, and present original research of relevance to the development and evaluation of crisis communication theory. Now in its second edition, the Handbook covers the latest advances in global crisis communication technology, current trends in research and practice, social media in crisis communication, and more. Each of the 38 chapters incorporate new material offering fresh insights into existing areas of crisis communication and explore new and emerging lines of research. A wealth of new case studies, practical scenarios, and in-depth analyses of recent crises are integrated throughout. Examines traditional applications, recent advances, and emerging areas in crisis communication Discusses communication approaches for organizational crises, disasters, political crises, and public health crises Provides up-to-date coverage of the latest terminology, methods, and research trends in the field Highlights how crisis communication theory and research can inform real-world practice Features detailed analyses of crisis communication in major events such as terrorist attacks, natural disasters, industrial accidents, and global pandemics The Handbook of Crisis Communication, Second Edition is an excellent textbook for advanced students in public relations and strategic communication programs, and a valuable reference for researchers and practitioners in fields such as crisis communication, public relations, and corporate communication.

Advanced Perioperative Crisis Management

Author : Matthew D. McEvoy
Publisher : Oxford University Press
ISBN 13 : 0190226463
Total Pages : 352 pages
Book Rating : 4.1/5 (92 download)

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Book Synopsis Advanced Perioperative Crisis Management by : Matthew D. McEvoy

Download or read book Advanced Perioperative Crisis Management written by Matthew D. McEvoy and published by Oxford University Press. This book was released on 2017-07-25 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: Advanced Perioperative Crisis Management is a high-yield, clinically-relevant resource for understanding the epidemiology, pathophysiology, assessment, and management of a wide variety of perioperative emergencies. Three introductory chapters review a critical thinking approach to the unstable or pulseless patient, crisis resource management principles to improve team performance and the importance of cognitive aids in adhering to guidelines during perioperative crises. The remaining sections cover six major areas of patient instability: cardiac, pulmonary, neurologic, metabolic/endocrine, and toxin-related disorders, and shock states, as well as specific emergencies for obstetrical and pediatric patients. Each chapter opens with a clinical case, followed by a discussion of the relevant evidence. Case-based learning discussion questions, which can be used for self-assessment or in the classroom, round out each chapter. Advanced Perioperative Crisis Management is an ideal resource for trainees, clinicians, and nurses who work in the perioperative arena, from the operating room to the postoperative surgical ward.

Effective Crisis Communication

Author : Robert R. Ulmer
Publisher : SAGE Publications
ISBN 13 : 1506315747
Total Pages : 203 pages
Book Rating : 4.5/5 (63 download)

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Book Synopsis Effective Crisis Communication by : Robert R. Ulmer

Download or read book Effective Crisis Communication written by Robert R. Ulmer and published by SAGE Publications. This book was released on 2017-12-11 with total page 203 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this fully updated Fourth Edition of Effective Crisis Communication, three of today’s most respected crisis/risk communication scholars provide the latest theories and innovative approaches for handling crisis. Unlike other crisis communication texts, this acclaimed book answers the question, "what now?" and explains how organizations can create the potential for opportunity, renewal, and growth through effective crisis communication. Authors Robert R. Ulmer, Timothy L. Sellnow, and Matthew W. Seeger provide guidelines for taking the many challenges that crises present and turning those challenges into opportunities. Practical lessons and in-depth case studies highlight successes and failures in dealing with core issues of crisis leadership, including managing uncertainty, communicating effectively, understanding risk, promoting communication ethics, enabling organizational learning, and producing renewing responses to crisis. New to the Fourth Edition: New and updated examples and case studies include diverse cases from recent headlines such as SeaWorld’s reaction to Blackfish, the United Airlines debacle, and the Flint Water Crisis. Updated theories and references throughout provide readers with the latest information for effective crisis communication.

Risk and Crisis Communications

Author : Pamela (Ferrante) Walaski
Publisher : John Wiley & Sons
ISBN 13 : 1118093445
Total Pages : 159 pages
Book Rating : 4.1/5 (18 download)

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Book Synopsis Risk and Crisis Communications by : Pamela (Ferrante) Walaski

Download or read book Risk and Crisis Communications written by Pamela (Ferrante) Walaski and published by John Wiley & Sons. This book was released on 2011-07-07 with total page 159 pages. Available in PDF, EPUB and Kindle. Book excerpt: The go-to guide for learning what to say and how to say it In this climate of near constant streams of media messages, organizations need to know how to effectively communicate risks to their audiences and what to say when a crisis strikes. Risk and Crisis Communications: Methods and Messages is designed to help organizations understand the essential components of communicating about risks during a crisis, and it carves out a role for safety health and environmental (SH&E) professionals in the process. Covering common theoretical concepts and explaining the positions of noted experts in the field such as Peter Sandman and Vincent Covello, the book provides a fundamental understanding of the process behind crafting effective messages for a variety of different situations and explains the consequences of saying the wrong thing to an emotional audience. Incorporating numerous case studies—including the BP Deepwater Horizon Oil Spill and the 2010 H1N1 pandemic—it shows how messages can change the way an audience perceives an event and how they react to it, clearly demonstrating how ineffective messages can create untold difficulties for an organization's public image. Savvy SH&E professionals know that their role in helping to craft risk and crisis messages as well as assisting in the execution of risk communication plans provides a critical path to becoming more valuable members of their organizations. Risk and Crisis Communications: Methods and Messages provides invaluable assistance in helping SH&E professionals add value to their organization.

Theorizing Crisis Communication

Author : Timothy L. Sellnow
Publisher : John Wiley & Sons
ISBN 13 : 1119615917
Total Pages : 368 pages
Book Rating : 4.1/5 (196 download)

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Book Synopsis Theorizing Crisis Communication by : Timothy L. Sellnow

Download or read book Theorizing Crisis Communication written by Timothy L. Sellnow and published by John Wiley & Sons. This book was released on 2021-02-17 with total page 368 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explore the major theories within crisis communication, fully revised and updated Theorizing Crisis Communication provides a comprehensive and state-of-the-art review of both current and emerging theoretical frameworks designed to explain the development, management, and consequences of natural and human-caused crises. A critique of the many theoretical approaches of crisis communication, this volume provides readers with an in-depth understanding of the management, response, resolution, and significance of failures in corporate responsibility, as well as destructive global events such as pandemics, earthquakes, hurricanes, tsunamis, chemical spills, and terrorist attacks. This second edition contains new theories from related subfields and updated examples, references, and case examples. New chapters discuss metatheoretical considerations and theoretical advancements in the study of social media. Throughout the text, the authors highlight similarities, patterns, and relationships across different crisis types and offer insight into the application of theory in the real world. Integrating work from organizational studies, social sciences, public relations, and public health, this book: Covers a broad range of crisis communication theories, including those relevant to emergency response, risk management, ethics, resilience and crisis warning, development, and outcomes Presents theoretical frameworks based on research disciplines including sociology, psychology, applied anthropology, and criminal justice Provides clear and compelling examples of application of theory in contexts such as rhetoric, mass communication, social media, and warning systems Offers a systematic and accessible presentation of topics by explaining each theory, describing its applications, and discussing its advantages and drawbacks Theorizing Crisis Communication, Second Edition, is the perfect textbook for advanced undergraduate and graduate students of crisis and risk communication, and an importance reference for scholars, researchers, and practitioners in fields including crisis communication, emergency management, disaster studies, sociology, psychology, and anthropology.

The Handbook of Crisis Communication

Author : W. Timothy Coombs
Publisher : John Wiley & Sons
ISBN 13 : 1444361902
Total Pages : 770 pages
Book Rating : 4.4/5 (443 download)

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Book Synopsis The Handbook of Crisis Communication by : W. Timothy Coombs

Download or read book The Handbook of Crisis Communication written by W. Timothy Coombs and published by John Wiley & Sons. This book was released on 2012-01-10 with total page 770 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written as a tool for both researchers and communication managers, the Handbook of Crisis Communication is a comprehensive examination of the latest research, methods, and critical issues in crisis communication. Includes in-depth analyses of well-known case studies in crisis communication, from terrorist attacks to Hurricane Katrina Explores the key emerging areas of new technology and global crisis communication Provides a starting point for developing crisis communication as a distinctive field research rather than as a sub-discipline of public relations or corporate communication

Applied Crisis Communication and Crisis Management

Author : W. Timothy Coombs
Publisher : SAGE Publications
ISBN 13 : 1483321606
Total Pages : 257 pages
Book Rating : 4.4/5 (833 download)

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Book Synopsis Applied Crisis Communication and Crisis Management by : W. Timothy Coombs

Download or read book Applied Crisis Communication and Crisis Management written by W. Timothy Coombs and published by SAGE Publications. This book was released on 2013-06-11 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designed to give students and public relations professionals the knowledge and skills they need to become successful crisis managers, Applied Crisis Communication and Crisis Management: Cases and Exercises by W. Timothy Coombs, includes a wide range of cases that explore crisis communication and management in action using a practical approach. In the first two chapters, the author introduces key theories and principles in crisis communication, which students apply by analyzing 17 cases drawn from recent headlines. Cases are explored from pre-crisis, mid-crisis, and post-crisis communication perspectives, and include a range of predominant crisis scenarios from product recalls to lawsuits to environmental disasters.

Communication in Uncertain Times

Author : Sabine Einwiller
Publisher : Emerald Group Publishing
ISBN 13 : 1835495923
Total Pages : 201 pages
Book Rating : 4.8/5 (354 download)

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Book Synopsis Communication in Uncertain Times by : Sabine Einwiller

Download or read book Communication in Uncertain Times written by Sabine Einwiller and published by Emerald Group Publishing. This book was released on 2024-05-31 with total page 201 pages. Available in PDF, EPUB and Kindle. Book excerpt: Communication in Uncertain Times explores how different organizations, from private to governmental and non-profit, deal with issues, risks, and crisis situations through communication.

Communication in Times of Trouble

Author : Matthew W. Seeger
Publisher : John Wiley & Sons
ISBN 13 : 111922926X
Total Pages : 152 pages
Book Rating : 4.1/5 (192 download)

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Book Synopsis Communication in Times of Trouble by : Matthew W. Seeger

Download or read book Communication in Times of Trouble written by Matthew W. Seeger and published by John Wiley & Sons. This book was released on 2019-01-25 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: Presents the best practices of crisis communication and emergency risk communication This book covers crisis communication strategies and focuses on practical applications for effective management. It includes an extensive discussion of best practices in pre-crisis, crisis and post crisis stages. The book pays special attention to the needs of meeting the needs of diverse audiences and communicating in a responsive and responsible way. The principles are appropriate for many kinds of events including earthquakes, tornadoes, hurricanes, tsunamis, epidemics, and pandemics as well as industrial accidents, toxic spills, transportation disasters, fires and intentional events. In the first chapter, Communication in Times of Trouble introduces the concept of best practices and establishes their relevance for crisis communication and emergency risk communication. A chapter is dedicated to each of the ten best practices. In each chapter, the best practice is described, examples of successful and unsuccessful application of the best practice in both organizational crises and natural disasters/emergencies are provided, advice for practical application is given, and a summary is provided. The concluding chapter details the challenges and opportunities for developing and implementing a response strategy that includes the best practices as a whole. Focuses on application and explanation in crisis communication to benefit those with backgrounds in emergency management, risk management, political science, disaster sociology, and public health Covers natural, large-scale emergencies such as earthquakes, tornadoes, hurricanes, tsunamis, epidemics, and pandemics, which aren’t generally detailed in existing crisis communication texts Presents 10 best practices for dealing with emergencies: Process Approach; Pre-Event Planning; Partnerships; Public Concern; Honesty; Collaborate; Media access; Compassion; Uncertainty; Empowerment Communication in Times of Trouble will be of great interest to undergraduate students and practitioners in communication, public relations, public affairs, public information, public health, and emergency management.

Advanced Perioperative Crisis Management

Author : Matthew D. McEvoy
Publisher : Oxford University Press
ISBN 13 : 0190226471
Total Pages : 352 pages
Book Rating : 4.1/5 (92 download)

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Book Synopsis Advanced Perioperative Crisis Management by : Matthew D. McEvoy

Communicating in Extreme Crises

Author : Elina R. Tachkova
Publisher : Routledge
ISBN 13 : 1000553523
Total Pages : 176 pages
Book Rating : 4.0/5 (5 download)

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Book Synopsis Communicating in Extreme Crises by : Elina R. Tachkova

Download or read book Communicating in Extreme Crises written by Elina R. Tachkova and published by Routledge. This book was released on 2022-03-16 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is an evidence-based approach to handling common, extreme crises. Extreme crises involve strong moral outrage; moral outrage creates situations where traditional crisis communication advice no longer is effective. These extreme crises create unique demands for crisis managers. Moreover, much of the traditional advice and crisis key performance indicators (KPIs) no longer apply. Validated through research, the book establishes the nature of extreme crises, the optimal crisis response for such crises, and the KPIs (outcomes) crisis managers need to measure for extreme crises. It serves as a guide for how to communicate effectively during extreme crises and provides advice based upon experimental research that validates the effectiveness of the crisis communication interventions. Readers do not require prior knowledge about crisis communication and crisis management as the book contains summaries of crisis communication and management before exploring the more specialized topic of extreme crises. Chapters include extended case studies, examining communication within such events as the Westpac money laundering, VW emissions and COVID-19 crises. Communications in Extreme Crises will be of direct interest to scholars of crisis communication in public relations, corporate communication, strategic communication, organizational communication programs and management.

Crisis Communication

Author : Alan Jay Zaremba
Publisher : M.E. Sharpe
ISBN 13 : 0765628317
Total Pages : 257 pages
Book Rating : 4.7/5 (656 download)

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Book Synopsis Crisis Communication by : Alan Jay Zaremba

Download or read book Crisis Communication written by Alan Jay Zaremba and published by M.E. Sharpe. This book was released on 2015-05-18 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: Crises happen. When they do, organizations must learn to effectively communicate with their internal and external stakeholders, as well as the public, in order to salvage their reputation and achieve long-term positive effects. Ineffective communication during times of crisis can indelibly stain an organization's reputation in the eyes of both the public and the members of the organization. The subject of crisis communication has evolved from a public relations paradigm of reactive image control to an examination of both internal and external communication, which requires proactive as well as reactive planning. There are many challenges in this text, for crisis communication involves more than case analysis; students must examine theories and then apply these principles. This text prepares students by: Providing a theoretical framework for understanding crisis communication Examining the recommendations of academics and practitioners Reviewing cases that required efficient communication during crises Describing the steps and stages for crisis communication planning Crisis Communication is a highly readable blend of theory and practice that provides students with a solid foundation for effective crisis communication.

Risk and Crisis Communication

Author : Robert Littlefield
Publisher : Lexington Books
ISBN 13 : 1498517900
Total Pages : 161 pages
Book Rating : 4.4/5 (985 download)

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Book Synopsis Risk and Crisis Communication by : Robert Littlefield

Download or read book Risk and Crisis Communication written by Robert Littlefield and published by Lexington Books. This book was released on 2015-11-05 with total page 161 pages. Available in PDF, EPUB and Kindle. Book excerpt: Risk and Crisis Communication addresses how the interaction between organizations and their stakeholders manifests during a risk or crisis situation.Littlefield and Sellnow contend that when best practices are considered, there are certain tensions to which an organization responds. These tensions are similar to those experienced among individuals when managing their relationships. As such, Littlefield and Sellnow apply an interpersonal theory, known as relational dialectics (RDT), to risk and crisis communication and examine the outcome from the vantage point of the officials and the public. Previous research has focused on top-down, sender-oriented communication to evaluate the effectiveness of particular strategies used by spokespeople to repair public image or relay an apology. In contrast, Littlefield and Sellnow’s approach relies on culture-centeredness and suggests how cultural elements may have influenced the kinds of tensions each organization faced. Risk and Crisis Communication exemplifies the use of RDT through seven case studies, each focusing on one of the tensions, making it of interest to both scholars and organizational leaders.