Acquiring Interpersonal Skills

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Author :
Publisher : Springer
ISBN 13 : 1489970150
Total Pages : 246 pages
Book Rating : 4.4/5 (899 download)

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Book Synopsis Acquiring Interpersonal Skills by : Philip Burnard

Download or read book Acquiring Interpersonal Skills written by Philip Burnard and published by Springer. This book was released on 2013-11-21 with total page 246 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Acquiring Interpersonal Skills

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Author :
Publisher : Nelson Thornes
ISBN 13 : 9780748745890
Total Pages : 235 pages
Book Rating : 4.7/5 (458 download)

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Book Synopsis Acquiring Interpersonal Skills by : Philip Burnard

Download or read book Acquiring Interpersonal Skills written by Philip Burnard and published by Nelson Thornes. This book was released on 1996 with total page 235 pages. Available in PDF, EPUB and Kindle. Book excerpt: This expanded and revised edition of 'Teaching Interpersonal Skills' includes further information on reflection and counselling and provides many new activities and exercises to help the reader to devise learning strategies in the interpersonal domain.

Interpersonal Social Work Skills for Community Practice

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Publisher : Springer Publishing Company
ISBN 13 : 0826108121
Total Pages : 513 pages
Book Rating : 4.8/5 (261 download)

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Book Synopsis Interpersonal Social Work Skills for Community Practice by : Donna Hardina, PhD

Download or read book Interpersonal Social Work Skills for Community Practice written by Donna Hardina, PhD and published by Springer Publishing Company. This book was released on 2012-07-23 with total page 513 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Specifically dedicated to the skills that social workers need to advance community practice, this creative book is long overdue. Grounded in the wisdom and evidence of well-honed interpersonal social work skills...Donna Hardina's new text takes community practice to a higher level than ever before developed in book form; indeed she displays the most thorough understanding of research on community practice that I have read in any community practice text."--Journal of Teaching in Social Work Community organization has been a major component of social work practice since the late 19th century. It requires a diverse set of abilities, interpersonal skills being among the most important. This textbook describes the essential interpersonal skills that social workers need in community practice and helps students cultivate them. Drawing from empirical literature on community social work practice and the authorís own experience working with community organizers, the book focuses on developing the macro-level skills that are especially useful for community organizing. It covers relationship-building, interviewing, recruitment, community assessment, facilitating group decision-making and task planning, creating successful interventions, working with organizations, and program evaluation, along with examples of specific applications. For clarity and ease of use, the author employs a framework drawn from a variety of community practice models, including social action and social planning, transformative/popular education and community development approaches, and multicultural and feminist approaches. The text is linked to the competencies outlined in the Council of Social Work Educationís (2008) Educational Policy and Accreditation Standards (EPAS), as well as ethics and values identified in the National Association of Social Workersí (NASW) Code of Ethics, and the International Federation of Social Workersí statement of ethical principles. Most chapters begin with a quote from a community organizer explaining how interpersonal skills are used in practice, and student exercises conclude each chapter. The text also addresses other important skills such as legislative advocacy, lobbying, and supervision. Key Features: Describes the essential skills social workers need in community practice and how to acquire them Includes examples of specific applications drawn from empirical literature and the authorís experience working with community organizers Grounded in social justice, strengths-based, and human rights perspectives Linked to competencies outlined in EPAS and values identified in the NASW Code of Ethics Based on a variety of community practice models

Assessing 21st Century Skills

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Publisher : National Academies Press
ISBN 13 : 0309217903
Total Pages : 154 pages
Book Rating : 4.3/5 (92 download)

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Book Synopsis Assessing 21st Century Skills by : National Research Council

Download or read book Assessing 21st Century Skills written by National Research Council and published by National Academies Press. This book was released on 2011-10-16 with total page 154 pages. Available in PDF, EPUB and Kindle. Book excerpt: The routine jobs of yesterday are being replaced by technology and/or shipped off-shore. In their place, job categories that require knowledge management, abstract reasoning, and personal services seem to be growing. The modern workplace requires workers to have broad cognitive and affective skills. Often referred to as "21st century skills," these skills include being able to solve complex problems, to think critically about tasks, to effectively communicate with people from a variety of different cultures and using a variety of different techniques, to work in collaboration with others, to adapt to rapidly changing environments and conditions for performing tasks, to effectively manage one's work, and to acquire new skills and information on one's own. The National Research Council (NRC) has convened two prior workshops on the topic of 21st century skills. The first, held in 2007, was designed to examine research on the skills required for the 21st century workplace and the extent to which they are meaningfully different from earlier eras and require corresponding changes in educational experiences. The second workshop, held in 2009, was designed to explore demand for these types of skills, consider intersections between science education reform goals and 21st century skills, examine models of high-quality science instruction that may develop the skills, and consider science teacher readiness for 21st century skills. The third workshop was intended to delve more deeply into the topic of assessment. The goal for this workshop was to capitalize on the prior efforts and explore strategies for assessing the five skills identified earlier. The Committee on the Assessment of 21st Century Skills was asked to organize a workshop that reviewed the assessments and related research for each of the five skills identified at the previous workshops, with special attention to recent developments in technology-enabled assessment of critical thinking and problem-solving skills. In designing the workshop, the committee collapsed the five skills into three broad clusters as shown below: Cognitive skills: nonroutine problem solving, critical thinking, systems thinking Interpersonal skills: complex communication, social skills, team-work, cultural sensitivity, dealing with diversity Intrapersonal skills: self-management, time management, self-development, self-regulation, adaptability, executive functioning Assessing 21st Century Skills provides an integrated summary of the presentations and discussions from both parts of the third workshop.

The First 20 Hours

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Author :
Publisher : Penguin
ISBN 13 : 1101623047
Total Pages : 288 pages
Book Rating : 4.1/5 (16 download)

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Book Synopsis The First 20 Hours by : Josh Kaufman

Download or read book The First 20 Hours written by Josh Kaufman and published by Penguin. This book was released on 2013-06-13 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Forget the 10,000 hour rule— what if it’s possible to learn the basics of any new skill in 20 hours or less? Take a moment to consider how many things you want to learn to do. What’s on your list? What’s holding you back from getting started? Are you worried about the time and effort it takes to acquire new skills—time you don’t have and effort you can’t spare? Research suggests it takes 10,000 hours to develop a new skill. In this nonstop world when will you ever find that much time and energy? To make matters worse, the early hours of prac­ticing something new are always the most frustrating. That’s why it’s difficult to learn how to speak a new language, play an instrument, hit a golf ball, or shoot great photos. It’s so much easier to watch TV or surf the web . . . In The First 20 Hours, Josh Kaufman offers a systematic approach to rapid skill acquisition— how to learn any new skill as quickly as possible. His method shows you how to deconstruct com­plex skills, maximize productive practice, and remove common learning barriers. By complet­ing just 20 hours of focused, deliberate practice you’ll go from knowing absolutely nothing to performing noticeably well. Kaufman personally field-tested the meth­ods in this book. You’ll have a front row seat as he develops a personal yoga practice, writes his own web-based computer programs, teaches himself to touch type on a nonstandard key­board, explores the oldest and most complex board game in history, picks up the ukulele, and learns how to windsurf. Here are a few of the sim­ple techniques he teaches: Define your target performance level: Fig­ure out what your desired level of skill looks like, what you’re trying to achieve, and what you’ll be able to do when you’re done. The more specific, the better. Deconstruct the skill: Most of the things we think of as skills are actually bundles of smaller subskills. If you break down the subcompo­nents, it’s easier to figure out which ones are most important and practice those first. Eliminate barriers to practice: Removing common distractions and unnecessary effort makes it much easier to sit down and focus on deliberate practice. Create fast feedback loops: Getting accu­rate, real-time information about how well you’re performing during practice makes it much easier to improve. Whether you want to paint a portrait, launch a start-up, fly an airplane, or juggle flaming chain­saws, The First 20 Hours will help you pick up the basics of any skill in record time . . . and have more fun along the way.

Interpersonal Relationships in Education: From Theory to Practice

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Author :
Publisher : Springer
ISBN 13 : 9462097011
Total Pages : 250 pages
Book Rating : 4.4/5 (62 download)

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Book Synopsis Interpersonal Relationships in Education: From Theory to Practice by : David Zandvliet

Download or read book Interpersonal Relationships in Education: From Theory to Practice written by David Zandvliet and published by Springer. This book was released on 2014-08-07 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book brings together recent research on interpersonal relationships in education from a variety of perspectives including research from Europe, North America and Australia. The work clearly demonstrates that positive teacher-student relationships can contribute to student learning in classrooms of various types. Productive learning environments are characterized by supportive and warm interactions throughout the class: teacher-student and student-student. Similarly, at the school level, teacher learning thrives when there are positive and mentoring interrelationships among professional colleagues. Work on this book began with a series of formative presentations at the second International Conference on Interpersonal Relationships in Education (ICIRE 2012) held in Vancouver, Canada, an event that included among others, keynote addresses by David Berliner, Andrew Martin and Mieke Brekelmans. Further collaboration and peer review by the editorial team resulted in the collection of original research that this book comprises. The volume (while eclectic) demonstrates how constructive learning environment relationships can be developed and sustained in a variety of settings. Chapter contributions come from a range of fields including educational and social psychology, teacher and school effectiveness research, communication and language studies, and a variety of related fields. Together, they cover the important influence of the relationships of teachers with individual students, relationships among peers, and the relationships between teachers and their professional colleagues.

Interpersonal Skills - Simple Steps to Win, Insights and Opportunities for Maxing Out Success

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Author :
Publisher : Complete Publishing
ISBN 13 : 9781488897917
Total Pages : 154 pages
Book Rating : 4.8/5 (979 download)

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Book Synopsis Interpersonal Skills - Simple Steps to Win, Insights and Opportunities for Maxing Out Success by : Gerard Blokdijk

Download or read book Interpersonal Skills - Simple Steps to Win, Insights and Opportunities for Maxing Out Success written by Gerard Blokdijk and published by Complete Publishing. This book was released on 2015-10-05 with total page 154 pages. Available in PDF, EPUB and Kindle. Book excerpt: The one-stop-source powering Interpersonal Skills success, jam-packed with ready to use insights for results, loaded with all the data you need to decide how to gain and move ahead. Based on extensive research, this lays out the thinking of the most successful Interpersonal Skills knowledge experts, those who are adept at continually innovating and seeing opportunities. This is the first place to go for Interpersonal Skills innovation - INCLUDED are numerous real-world Interpersonal Skills blueprints, presentations and templates ready for you to access and use. Also, if you are looking for answers to one or more of these questions then THIS is the title for you: What are interpersonal skills? How can I acquire interpersonal skills? How do I develop strong communication and interpersonal skills? How can introverts develop interpersonal skills? Are there any quantitative measurements of interpersonal skills? What are the top 10 interpersonal skills found in great leaders? How can I improve my interpersonal skills? What's the best book for improving interpersonal skills and people management? How do you get interpersonal skills training? If there was only one book to read in order to develop my interpersonal skills and daily wellness, which one would it be? How important are interpersonal skills in achieving success in an engineering career? What social and interpersonal skills do women generally lack, in your experience? How can we improve our interpersonal skills through self-improvement approach? How do I improve my interpersonal skills? Which interpersonal skills benefit most from improv training? What are some interpersonal skills that one should possess? What interpersonal skills are important for an interview? ...and much more...

Communication Skills

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Publisher :
ISBN 13 : 9781640480124
Total Pages : 34 pages
Book Rating : 4.4/5 (81 download)

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Book Synopsis Communication Skills by : Ace Mccloud

Download or read book Communication Skills written by Ace Mccloud and published by . This book was released on 2017-03-14 with total page 34 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you feel inadequate when it comes to communicating with others? Whether you want to (1) communicate clearly (2) master the art of persuasion, or (3) just be more liked and respected, this is the book for you. Do you dread social conversations? You can learn to communicate calmly, confidently and easily. This is where the true power of communication shows up most clearly. As you learn to take the conversational initiative, you will see your influence and enjoyment increase! Use body language to set others at ease. Learn the four easy physical cues that you can use to subconsciously build trust among other people. You will also discover the power of appropriate touch and how to use it for maximum effectiveness. Banish the fear of speaking to others. Learn how to turn nervous jitters to your advantage and discover specific strategies that you can use to enter a stressful situation without anxiety. What Will You Learn About Communication? How to start - and end - a conversation. How silence can strengthen your message. The five most important communication styles. The contagious power of laughter. How to adjust your communication style to meet the needs of your audience. You Will Also Discover: How to arm yourself with great conversation starters. How to build rapport with others. How to turn yourself into a charismatic communicator. How to leave a great impression every time. Increase your charisma by bringing joy to others. You don't have to be an extrovert to have charisma.There are specific steps you can take to boost your personal attractiveness. Learn how you can light up those around you, and do it in the best possible way, by being yourself! Life is so much better when you are communicating effectively. Buy It Now!

DBT Skills Training Manual

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Publisher : Guilford Publications
ISBN 13 : 1462517463
Total Pages : 530 pages
Book Rating : 4.4/5 (625 download)

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Book Synopsis DBT Skills Training Manual by : Marsha M. Linehan

Download or read book DBT Skills Training Manual written by Marsha M. Linehan and published by Guilford Publications. This book was released on 2014-10-28 with total page 530 pages. Available in PDF, EPUB and Kindle. Book excerpt: From Marsha M. Linehan--the developer of dialectical behavior therapy (DBT)--this comprehensive resource provides vital tools for implementing DBT skills training. The reproducible teaching notes, handouts, and worksheets used for over two decades by hundreds of thousands of practitioners have been significantly revised and expanded to reflect important research and clinical advances. The book gives complete instructions for orienting clients to DBT, plus teaching notes for the full range of mindfulness, interpersonal effectiveness, emotion regulation, and distress tolerance skills. Handouts and worksheets are not included in the book; purchasers get access to a webpage where they can download and print all the handouts and worksheets discussed, as well as the teaching notes. The companion volume is available separately: DBT Skills Training Handouts and Worksheets, Second Edition. New to This Edition *Handouts and worksheets (available online and in the companion volume) have been completely revised and dozens more added--more than 225 in all. *Each module has been expanded with additional skills. *Multiple alternative worksheets to tailor treatment to each client. *More extensive reproducible teaching notes (provided in the book and online), with numerous clinical examples. *Curricula for running skills training groups of different durations and with specific populations, such as adolescents and clients with substance use problems. *Linehan provides a concise overview of "How to Use This Book." See also DBT Skills Training Handouts and Worksheets, Second Edition, a spiral-bound 8 1/2" x 11" volume containing all of the handouts and worksheets and featuring brief introductions to each module written expressly for clients. Plus, Cognitive-Behavioral Treatment of Borderline Personality Disorder, the authoritative presentation of DBT. Also available: Linehan's instructive skills training DVDS for clients--Crisis Survival Skills: Part One and This One Moment.

Reaching Out

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Publisher :
ISBN 13 : 9780205410118
Total Pages : 434 pages
Book Rating : 4.4/5 (11 download)

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Book Synopsis Reaching Out by : David W. Johnson

Download or read book Reaching Out written by David W. Johnson and published by . This book was released on 2002-09 with total page 434 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'Reaching Out' provides the theory and experience necessary for students to develop effective interpersonal skills. Readers acquire the skills and knowledge to do the following: a) get to know and trust each other; b) communicate with each other accurately and unambiguously; c) resolve conflicts and relationship problems constructively; and more.

InterPersonal Skills

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Author :
Publisher : Gerard Assey
ISBN 13 :
Total Pages : 149 pages
Book Rating : 4./5 ( download)

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Book Synopsis InterPersonal Skills by : Gerard Assey

Download or read book InterPersonal Skills written by Gerard Assey and published by Gerard Assey. This book was released on 2022-12-09 with total page 149 pages. Available in PDF, EPUB and Kindle. Book excerpt: Interpersonal skills are essential in building positive workplace relationships and vital for your career and organizational success. These are the skills we use every day when we communicate and interact with other people, both individually and in groups and include a wide range of skill sets- most importantly being communication skills such as listening, effective speaking, and the ability to control and manage your emotions. Relationships can affect the satisfaction on the job, as well as one’s ability to advance and gain recognition for the achievements. We all work with others in our daily working life to produce the products and services that we provide to our customers. It is therefore important to maintain happy relationships with all those people we work with to ensure that our work gets done efficiently, and they receive the right type of service required. And for this, healthy relationships require a level of interpersonal interaction, trust, and rapport that is also required to sustain relationships in our personal lives. From that standpoint, we use the same competencies and skill sets for building healthy relationships in all facets of our lives. It is no exaggeration to say that interpersonal skills are the foundation for success in life. People with strong interpersonal skills tend to be able to work well with other people, including in teams or groups, formally and informally. They communicate effectively with others, whether family, friends, colleagues, customers or clients, maintaining better relationships at home and at work. Therefore building effective workplace relationships is an extremely important skill for every employee. The strength of our relationship building skills can also affect our ability to negotiate effectively, deliver products and projects, meet deadlines and make progress in our career. This powerful guide will therefore help provide the necessary components of healthy relationships as a way to understanding and leveraging on the relationships you have in your organization. You will be able to: ü Build and maintain healthy relationships in your work environment. ü Apply the techniques and skills that promote good and healthy team relations. ü Effectively get work done through others. ü Tremendously help you in being a better listener and effectively ask the right questions to steer healthy and productive conversations. ü Effectively handle conflict and treat each other with mutual respect and goodwill. ü Increase productivity and work satisfaction. ü Achieve moral support and assistance with meeting difficult timelines. ü Develop and manage peer-to-peer relationships and your “social network.” ü Communicate more effectively with staff, superiors, customers and vendors, helping you negotiate effectively. ü Overall, help Improve in your personal growth Various strategies are provided as tools for working with and through others. When you build positive relationships, you feel more comfortable with your interactions and less intimidated by others. You feel a closer bond with the people you spend the majority of your time working with. For a lot of people, relationship building isn’t natural or easy to do. Most refuse to admit this is a concern, because it is a basic common-sense concept, and they assume they already know how to do it. However, everyone, even the most outgoing engaging personalities, can improve their skills in this critical area. Your ability to create and maintain healthy and productive relationships through interpersonal skills with people at all levels of the organization is an important factor in your ultimate effectiveness as a leader So go ahead and build on this important skill!

Communication and Interpersonal Skills in Nursing

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Author :
Publisher : SAGE
ISBN 13 : 0857254510
Total Pages : 169 pages
Book Rating : 4.8/5 (572 download)

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Book Synopsis Communication and Interpersonal Skills in Nursing by : Shirley Bach

Download or read book Communication and Interpersonal Skills in Nursing written by Shirley Bach and published by SAGE. This book was released on 2011-06-13 with total page 169 pages. Available in PDF, EPUB and Kindle. Book excerpt: The importance of good communication and interpersonal skills has been recognised in the new NMC Standards for pre-registration nursing education (2010). The new edition of this well-received book has been revised to cover the new Standards and is now aimed specifically at first year students. New case studies help students understand how to use skills in practice and the theory of communication has been made easier to understand through scenarios and theory summaries. Key topics covered include: underpinning concepts; building therapeutic relationships; using a variety of communication methods; compassion and dignity; communicating in different environments; and culture and diversity issues.

Communication and Interpersonal Skills in Nursing

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Author :
Publisher : Learning Matters
ISBN 13 : 1526448416
Total Pages : 289 pages
Book Rating : 4.5/5 (264 download)

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Book Synopsis Communication and Interpersonal Skills in Nursing by : Alec Grant

Download or read book Communication and Interpersonal Skills in Nursing written by Alec Grant and published by Learning Matters. This book was released on 2018-12-03 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: The new edition of this well regarded book introduces the underpinning theory and concepts required for the development of first class communication and interpersonal skills in nursing. By providing a simple to read overview of the central topics, students are able to quickly gain a solid, evidence-based grounding in the subject. Topics covered include: empathy; building therapeutic relationships; using a variety of communication methods; compassion and dignity; communicating in different environments; and culture and diversity issues. Three new chapters have been added that point readers towards further ways of approaching their communication skills that are less model and technique driven and focusing more on therapeutic considerations, as well as looking at the politics of communication.

Communication and Interpersonal Skills for Nurses

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Author :
Publisher : SAGE
ISBN 13 : 184445438X
Total Pages : 150 pages
Book Rating : 4.8/5 (444 download)

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Book Synopsis Communication and Interpersonal Skills for Nurses by : Alec Grant

Download or read book Communication and Interpersonal Skills for Nurses written by Alec Grant and published by SAGE. This book was released on 2009-07-30 with total page 150 pages. Available in PDF, EPUB and Kindle. Book excerpt: Good communication and interpersonal skills remain one of the enduring and fundamental characteristics of high-quality nursing and midwifery practice. This is despite major developments in our knowledge of scientific, technological and pharmacological health treatments. However, because communication is viewed as an implicit part of everyday life, the skills required for effective communication and appropriate professional interactions are often overlooked. This book provides student nurses with the essential information on communication and interpersonal skills. It clearly explores the core concepts and evidence base and is practical and accessible, helping students to gain confidence in these skills.

Great on the Job

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Publisher : Macmillan + ORM
ISBN 13 : 1429923806
Total Pages : 305 pages
Book Rating : 4.4/5 (299 download)

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Book Synopsis Great on the Job by : Jodi Glickman

Download or read book Great on the Job written by Jodi Glickman and published by Macmillan + ORM. This book was released on 2011-05-10 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: Great on the Job offers a much-needed "people skills" primer and masterclass in all facets of workplace communication Do you know how to ask for help at work without sounding dumb? Do you know how to get valuable and useful feedback from your colleagues? Have you mastered your professional elevator pitch so that every time you meet someone, they remember and are impressed by you? If you answered "no" to any of these questions, you need Great on the Job. In 2008, Jodi Glickman launched Great on the Job, a communications consulting firm whose distinguished client list includes Harvard Business School, Wharton, The Stern School of Business, Merrill Lynch, and Citigroup. Now, Glickman's three-step training program is available in book form for the first time. With case studies, micro strategies, and example language, readers will learn communication skills that can be practiced and implemented immediately. In today's economy, it's not typically the smartest, hardest working or most technically savvy who succeed. Instead, the ability to communicate well is often the most important precursor to success in the workplace. So whether you're a star performer or a struggling novice, Great on the Job will give you the building blocks you need for every conversation you'll have at work.

People Skills

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Author :
Publisher : Simon and Schuster
ISBN 13 : 0731811283
Total Pages : 324 pages
Book Rating : 4.7/5 (318 download)

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Book Synopsis People Skills by : Robert Bolton

Download or read book People Skills written by Robert Bolton and published by Simon and Schuster. This book was released on 2011-11-29 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: A wall of silent resentment shuts you off from someone you love....You listen to an argument in which neither party seems to hear the other....Your mind drifts to other matters when people talk to you.... People Skills is a communication-skills handbook that can help you eliminate these and other communication problems. Author Robert Bolton describes the twelve most common communication barriers, showing how these ""roadblocks"" damage relationships by increasing defensiveness, aggressiveness, or dependency. He explains how to acquire the ability to listen, assert yourself, resolve conflicts, and work out problems with others. These are skills that will help you communicate calmly, even in stressful emotionally charged situations. People Skills will show you * How to get your needs met using simple assertion techniques * How body language often speaks louder than words * How to use silence as a valuable communication tool * How to de-escalate family disputes, lovers' quarrels, and other heated arguments Both thought-provoking and practical, People Skills is filled with workable ideas that you can use to improve your communication in meaningful ways, every day.

The SAGE Handbook of Interpersonal Communication

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Author :
Publisher : SAGE Publications
ISBN 13 : 148334150X
Total Pages : 801 pages
Book Rating : 4.4/5 (833 download)

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Book Synopsis The SAGE Handbook of Interpersonal Communication by : Mark L. Knapp

Download or read book The SAGE Handbook of Interpersonal Communication written by Mark L. Knapp and published by SAGE Publications. This book was released on 2011-08-26 with total page 801 pages. Available in PDF, EPUB and Kindle. Book excerpt: The revised Fourth Edition of The SAGE Handbook of Interpersonal Communication delivers a clear, comprehensive, and exciting overview of the field of interpersonal communication. It offers graduate students and faculty an important, state-of-the-art reference work in which well-known experts summarize theory and current research. The editors also explore key issues in the field, including personal relationships, computer-mediated communication, language, personality, skills, nonverbal communication, and communication across a person's life span. This updated handbook covers a wide range of established and emerging topics, including: Biological and Physiological Processes Qualitative and Quantitative Methods for Studying Interpersonal Communication Interpersonal Communication in Work, Family, Intercultural, and Health Contexts Supportive and Divisive Transactions Social Networks Editors Mark L. Knapp and John A. Daly have significantly contributed to the field of interpersonal communication with this important reference work—a must-have for students and scholars.