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Author : Stanley E. Fawcett
Publisher :
ISBN 13 : 9780945968504
Total Pages : 158 pages
Book Rating : 4.9/5 (685 download)
Download or read book Achieving World-Class Supply Chain Alignment written by Stanley E. Fawcett and published by . This book was released on 2001-01-01 with total page 158 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : John Gattorna
Publisher : Routledge
ISBN 13 : 1351897527
Total Pages : 652 pages
Book Rating : 4.3/5 (518 download)
Download or read book Strategic Supply Chain Alignment written by John Gattorna and published by Routledge. This book was released on 2017-03-02 with total page 652 pages. Available in PDF, EPUB and Kindle. Book excerpt: Supply chain performance will be a key indicator of overall corporate success into the next century. This book, edited by logistics and supply chain expert John Gattorna, and with international contributions, presents unpublished material on next generation thinking about the management of the supply chain. Based on the recently developed strategic alignment model it shows how external market dynamics, the company’s strategic response, and internal capability must be aligned if competitive advantage is to be achieved. Supply chain management is a strategic challenge demanding top level management attention. This book tackles the subject at that strategic level to help companies reposition their supply chains successfully. The book then offers the vital link between strategy setting and implementation, providing comprehensive coverage of the main areas of execution, and making it an essential compendium on all aspects of the subject. With case studies from major organizations from around the world, it is a ’must’ read for anyone wishing to be at the forefront of international supply chain management thinking. Strategic Supply Chain Alignment brings together for the first time the world’s leading logistics professionals, management consultants and academics to offer their insights and experiences on the latest supply chain management techniques. This collection of previously unpublished material offers the reader a unique opportunity to identify the hot issues, discover emerging strategies and uncover key industry and market perspectives. Divided into five sections which reflect the important components of the strategic alignment model, the book covers: The market: Customer value creation and segmentation, and the rationale behind the integration of supply with demand. Strategic response: Considers channel strategy, supply chain configuration and operations and distribution management. Culture: Adopting organization options which focus on delivering.
Author : Chad W. Autry
Publisher : FT Press
ISBN 13 : 0134209125
Total Pages : 422 pages
Book Rating : 4.1/5 (342 download)
Download or read book Global Macrotrends and Their Impact on Supply Chain Management written by Chad W. Autry and published by FT Press. This book was released on 2016-01-29 with total page 422 pages. Available in PDF, EPUB and Kindle. Book excerpt: High-Value Supply Chain Integration New research, practical priorities, actionable solutions Master new best practices for integrating demand, supply, and partners worldwide Bridge key “integration gaps” to maximize customer value and profit Improve performance in areas ranging from resource availability to returns From leading supply chain integration experts at the University of Tennessee’s Haslam College of Business In volatile, global environments, only well-integrated organizations can deliver superior customer outcomes and sustained profitability. Supply chain practitioners are on the frontlines of integration: they must bring together functions ranging from sales to logistics and a world of third-party suppliers. Integration is not easy, but proven solutions exist. In Achieving Supply Chain Integration, leading experts reveal what works and how to make it work. The authors and contributors clarify what supply chain integration really means, and why it’s even more crucial than many companies realize. You’ll learn how to manage core conflicts that make integration difficult, so you can maximize value to both customers and your organization. You’ll find example-based, research-driven insights for both internal and external integration, addressing issues ranging from culture to financial metrics. The authors share practical guidance on everything from building more innovative partner relationships to avoiding raw material shortages. Whatever your supply chain or operations responsibilities, you need to integrate more effectively, and this guide will help you do it. Supply chain integration can ensure a smoother, more efficient flow of products, and enable access to third-party resources and capabilities that would be costly or impossible to build internally. However, successful integration has proven challenging, especially as supply chains evolve to encompass even more external partners. Achieving Supply Chain Integration shows how to prioritize which processes and functions to integrate and select integration strategies likely to deliver the greatest performance benefits. Drawing on actual successes and failures, UT’s researchers illuminate best practices and common mistakes. They present proven approaches to integrating sales, marketing, core supply chain functions such as procurement and logistics, and widely diverse partner relationships. Whether you’re a practitioner or student, this guide will help you approach integration projects with “eyes open”–so you can mitigate risks and maximize value. Understanding what integration is and isn’t, and why it matters so much Bridging the integration gap to maximize value creation Fully leveraging information in internal and external integration Driving more value by integrating purchasing and logistics Aligning market, environmental, social, and political strategies Achieving deeper demand/supply integration Reducing product returns through better internal integration Building more innovative, collaborative supplier relationships
Author : John Gattorna
Publisher : CRC Press
ISBN 13 : 1317147391
Total Pages : 456 pages
Book Rating : 4.3/5 (171 download)
Download or read book Dynamic Supply Chain Alignment written by John Gattorna and published by CRC Press. This book was released on 2016-04-29 with total page 456 pages. Available in PDF, EPUB and Kindle. Book excerpt: Just like the world financial system, but for different reasons, 21st-century corporations need a new business model for their enterprise supply chains. The old conventions no longer work in this new world of volatile and increasingly unpredictable demand and supply. The enterprise needs to become more 'connected' to its own parts, as well as its partners up and down the chains it participates in. So too, we need to embrace new ways of looking at customers to gain deeper, more insightful impressions of what they are telling us about the way they want to buy our products and services. Finally, these signals need converting into corresponding action, driven by the people in the business, leaders and staff alike, who are aligned to their customers' wishes. This is the world of dynamic supply chain alignment where, increasingly, supply chains are the business. In the follow-up to his hugely successful Strategic Supply Chain Alignment, John Gattorna's Dynamic Supply Chain Alignment, explores how to create and sustain multiple supply chains with a level of flexibility and responsiveness that allow you to respond to opportunities and threats; at the same time aligning with your suppliers, your partners and your customers. When more executives get to this stage of development the profits will flow more readily, and sustainability of performance will not be the same issue it is today. The way forward is right there in front of us; but, says John Gattorna, we must throw off old ways and embrace the new.
Author :
Publisher : Bookboon
ISBN 13 : 8776817989
Total Pages : 112 pages
Book Rating : 4.7/5 (768 download)
Download or read book Fundamentals of Supply Chain Management written by and published by Bookboon. This book was released on with total page 112 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : William B. Lee
Publisher : J. Ross Publishing
ISBN 13 : 1932159916
Total Pages : 289 pages
Book Rating : 4.9/5 (321 download)
Download or read book Leading Effective Supply Chain Transformations written by William B. Lee and published by J. Ross Publishing. This book was released on 2010-02-15 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: In most board rooms today, the pressure to continuously shrink the distance from gross revenue to net operating profit and consistently improve ROIC is acute. Many have realized and many more are beginning to realize that a well-integrated and managed supply chain is a major driver of continuously improving results. Advanced Supply Management Strategy and Execution makes the tie between competitive survival and supply chain leadership, maturity of process, and associated results. It clearly defines how to achieve and maintain a supply chain leadership position by focusing on real-world execution and detailed integration of specific actions and process techniques. These distinguished experts and accomplished authors have gathered the nuggets of success from many international firms and combined them into a winning formula, not available in other books, that has been achieved by the select few. This unique, how to guide brings the opportunity within the sub-processes of procurement and supply management into focus and includes both the hard side and soft side of the continuous process transformation. The real-world concepts, deployment examples, and illustrations are practical and explained with precision for ease of understanding and are tailored for application to any business environment. This no-fluff book will put money in your company coffers.In most companies, the effort to improve supply chain results has been short lived, incomplete, or sub-optimized. The most common reason is the lack of a clear understanding of what they really need to do, specifically line of sight linkage of the enterprise in the transformation process efforts to customers and shareholders. Advanced Supply Management Strategy and Execution provides a credible integrated roadmap to extended supply chain and enterprise engagement, and sustained optimized competitive business results. It is a must read for executives, consultants and managers in all types of operations management roles, and is suitable for advanced academic courses as well.
Author : John Gattorna
Publisher : Pearson UK
ISBN 13 : 027374884X
Total Pages : 487 pages
Book Rating : 4.2/5 (737 download)
Download or read book Dynamic Supply Chains ePub written by John Gattorna and published by Pearson UK. This book was released on 2013-07-25 with total page 487 pages. Available in PDF, EPUB and Kindle. Book excerpt: “John Gattorna is one of the most original thinkers in the fast-changing arena of supply chain management. He has pioneered the idea of dynamic alignmentwhich is so powerfully presented in this ground-breaking book.” Martin Christopher, Professor of Marketing & Logistics, Cranfield School of Management Supply chains are at the heart of competitive advantage in business today. If supply chains are managed successfully, companies will be able to deliver their products and services to customers in a smart, cost-effective way. The key to successful supply chain management is recognising that it’s people who really drive the living supply chains that are at the heart of businesses. Supply chains are powered by the energy and expertise of employees and suppliers and by the changing wants and needs of customers. John Gattorna calls this principle of matching changing customer needs and desires with different supply chain strategies dynamic alignment. To secure space in a new market, to grow or keep existing markets companies have to get their products out there faster. They need to be the first with new products and services and the first to match them with particular customer groups. The dynamic alignment model gives a structured way of linking customer expectations to the operational side of business while maintaining the flexibility to systematically modify fulfilment processes as customers inevitably change their buying preferences.
Author : John Gattorna
Publisher : Pearson UK
ISBN 13 : 1292286865
Total Pages : 336 pages
Book Rating : 4.2/5 (922 download)
Download or read book Transforming Supply Chains written by John Gattorna and published by Pearson UK. This book was released on 2019-08-05 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: John Gattorna and Deborah Ellis are long-term collaborators on the design and management of enterprise supply chains. Dr John Gattorna has been one of the most influential voices in the development of the modern supply chain. His long-held vision of the supply chain as the central nervous system of an organisation and as a major source of competitive advantage if done well has inspired both supply chain professionals and CEOs. To support this vision, he has led the development of frameworks and tools to guide design using customers as the sole frame-of-reference, thus ensuring precise alignment between enterprise supply chains and the markets/customers they serve.In 2018 John was awarded the Council of Supply Chain Management (CSCMP) Distinguished Service Award for his contribution to the profession, and in the same year was inducted into the CSCMP Hall of Fame. Deborah Ellis has consulted with leading companies for over 20 years on logistics and supply chain strategy. Like John Gattorna, the emphasis of her work has been on developing tailored supply chains that generate market advantage. She has worked with him, and partnered with clients, to apply, refine and extend the frameworks and methodologies that simplify the supply chain task, while generating value for the customer and the business. Since 2017 they have together presented the Global Supply Chain Thought Leadership Retreat Series for senior supply chain executives in the Asia Pacific, South Africa and Europe. These by-invitation-only events have been very well received, and this book has evolved from the research and discussions associated with those events.
Author : Shoshanah Cohen
Publisher : McGraw Hill Professional
ISBN 13 : 0071454497
Total Pages : 337 pages
Book Rating : 4.0/5 (714 download)
Download or read book Strategic Supply Chain written by Shoshanah Cohen and published by McGraw Hill Professional. This book was released on 2004-09-06 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: Agile, strategic supply chain management is a key competitive necessity in today’s no-room-for-error business arena. And few organizations have acquired more knowledge—and demonstrated better results—than the team at global management consultancy Pittiglio, Rabin, Todd, and McGrath (PRTM). In the breakthrough reference Strategic Supply Chain Management, two of PRTM’s leading consultants in this practice explain everything that corporate decision-makers need to know to create value and competitive advantage from their supply chains.
Author : Charles C. Poirier
Publisher : J. Ross Publishing
ISBN 13 : 1604270268
Total Pages : 297 pages
Book Rating : 4.6/5 (42 download)
Download or read book Diagnosing Greatness written by Charles C. Poirier and published by J. Ross Publishing. This book was released on 2009-11-15 with total page 297 pages. Available in PDF, EPUB and Kindle. Book excerpt: This distinguished team of authors, articulate the top ten traits of greatness that distinguish supply chain leaders from the followers and lagers. Each chapter covers a trait of greatness which any firm in any business can calibrate itself against and initiate a plan for achieving similar progress.
Author : Stanley E. Fawcett
Publisher : Pearson
ISBN 13 :
Total Pages : 568 pages
Book Rating : 4.3/5 ( download)
Download or read book Supply Chain Management written by Stanley E. Fawcett and published by Pearson. This book was released on 2007 with total page 568 pages. Available in PDF, EPUB and Kindle. Book excerpt: For undergraduate or MBA courses in Supply Chain Management. Supply Chain Management: From Vision to Implementation takes a strategic, managerial, and cross-functional view of supply chain management, enabling managers to participate in the vision and implementation of world-class supply chain networks. To achieve this, the text introduces a Supply Chain Roadmap process model as a guiding framework for designing and implementing integrated supply chains. Readers gain the knowledge and analytical tools to perform analysis and act as change agents within their organizations.
Author : Theodore (Ted) Stank
Publisher : FT Press
ISBN 13 : 0134093852
Total Pages : 411 pages
Book Rating : 4.1/5 (34 download)
Download or read book The Supply Chain Game Changers written by Theodore (Ted) Stank and published by FT Press. This book was released on 2015-10-07 with total page 411 pages. Available in PDF, EPUB and Kindle. Book excerpt: BREAKTHROUGH BEST PRACTICES IN GLOBAL SUPPLY CHAIN MANAGEMENT FROM WORLD-CLASS PRACTITIONERS For all supply chain decision-makers, professionals, and students Improve financial and operational performance Manage risk and ensure continuity Drive value through deeper integration Optimize logistics cost and customer responsiveness Hire and develop world-class talent This book brings together advanced supply chain practices that yield significant, enduring business advantage. It reflects extensive collaboration between industry pioneers and The University of Tennessee Global Supply Chain Institute (GSCI), a leading source of best practice knowledge for global supply chain management. Building on GSCI’s deep industry partnerships, this book’s techniques take you far beyond the past decade’s advances. You’ll find new approaches to managing risk, integration, talent, distribution, purchasing, logistics, and more—all extensively vetted by leading executives. The authors fully explain each technique; its rationale, advantages, and challenges; and how pioneering organizations have implemented it. The world will look radically different in five years. If you want your supply chain to deliver competitive advantage tomorrow, you need to prepare today. This book shows you what to do, and how to get there. In recent years, practically everyone’s supply chain has become more sophisticated. To gain competitive advantage from your supply chain in the future, you’ll have to do even more. The Supply Chain Game Changers identifies powerful new ways to drive value in complex global supply chains, shows how pioneers are succeeding with these innovations, and helps you make them work in your environment. The authors first discuss ten trends impacting global supply chains today, and preview emerging drivers of change through 2025. Reflecting these changes, they share new best practices for managing global supply chains, evolving supply networks, and accounting for economics, politics, infrastructure, and competence. Next, the authors drill down to offer detailed guidance on several crucial aspects of supply chain management. You’ll discover new ways to identify, prioritize, and mitigate risk; balance cost and customer responsiveness through advanced distribution centers; integrate purchasing and logistics more effectively; and attract and develop world-class talent. The book concludes with the authors’ Top Ten actions for creating tomorrow’s world-class supplychain, practical tools for assessing where you stand,and detailed guidance for creating your new Action Plan.
Author : Peter Bolstorff
Publisher : AMACOM/American Management Association
ISBN 13 : 081441771X
Total Pages : 305 pages
Book Rating : 4.8/5 (144 download)
Download or read book Supply Chain Excellence written by Peter Bolstorff and published by AMACOM/American Management Association. This book was released on 2012 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this latest edition of Supply Chain Excellence, the authors provide tools for measuring financial gains linked to value chain optimisation. (Business Digest, March 2012). To keep your sales, manufacturing, distribution, and inventory moving in perfect synchronization, you need a flawless, repeatable supply chain improvement approach that maximizes process efficiency, eliminates dysfunction, and aligns disparate organizations-globally.
Author : CSCMP
Publisher : Pearson Education
ISBN 13 : 0133453944
Total Pages : 256 pages
Book Rating : 4.1/5 (334 download)
Download or read book The Definitive Guide to Integrated Supply Chain Management written by CSCMP and published by Pearson Education. This book was released on 2013-12-17 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Master supply chain management concepts, components, principles, processes, interactions, and best practices: all the knowledge you need to start designing, implementing, and managing modern supply chains! The Definitive Guide to Integrated Supply Chain Management brings together all the knowledge you need to help companies gain competitive advantage from supply chains. Co-written by a leading supply chain expert and the Council of Supply Chain Management Professionals (CSCMP), this reference provides up-to-the-minute insight into the roles of supply chain management in improving customer service, reducing costs, and improving financial performance. Clearly and concisely, it introduces modern supply chain management best practices that have been proven to work in organizations of many sizes, types, and industries. For all supply chain and operations managers and students; and for other professionals who either practice in the field or work closely with practitioners to solve business problems.
Author : James A. Cooke
Publisher : John Wiley & Sons
ISBN 13 : 111875980X
Total Pages : 256 pages
Book Rating : 4.1/5 (187 download)
Download or read book Protean Supply Chains written by James A. Cooke and published by John Wiley & Sons. This book was released on 2014-05-23 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Features emerging trends that are shaping supply chain operations worldwide as well as impacting the global business landscape Beginning with the assertion that supply chains are an overlooked factor behind anemic economic growth, Protean Supply Chains: Ten Dynamics of Supply and Demand Alignment provides a comprehensive overview of the developments occurring in the field of supply chain management. A broad range of topics in facility location, inventory, strategic sourcing, and supply chain coordination are addressed in addition to coverage of major developments within the field. The author's main position is that supply chains must be more than agile or flexible; rather, they must become protean and capable of changing shape in response to a volatile global business landscape. The author, a well-known editor and researcher in the field, presents current real-world examples combined with insights into the impact of recent trends that are expected to affect the global business landscape over the next decade. Highlighting companies with leading-edge supply chains as examples, the book discusses methods to reduce spending, increase revenues, and achieve streamlined productivity in a changing economic climate. The book utilizes further examples from the growth of online retailing and automation in distribution centers, as well as the use of protean supply chains to gain competitive advantages internationally. In addition, the book features the following ten emerging trends, which are shaping supply chain operations worldwide: The rise of regional theaters of supply Global risk management through control towers Customer segmentation Real demand realization Demand swing alignment with production and distribution Omnichannel retailing challenges Customer of one service Sustainability challenges Collaboration vs. competition in the new economy Financial dynamism The book is an ideal reference for professionals and practitioners in operations research, business/management science, applied mathematics, and industrial engineering as well as an appropriate supplement for undergraduate and graduate-level courses in supply chain management.
Author : Shoshanah Cohen
Publisher : McGraw Hill Professional
ISBN 13 : 0071813098
Total Pages : 320 pages
Book Rating : 4.0/5 (718 download)
Download or read book Strategic Supply Chain Management 2E (PB) written by Shoshanah Cohen and published by McGraw Hill Professional. This book was released on 2013-06-21 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: Praise For Strategic Supply Chain Management: "This book shows convincingly that a robust supply chain strategy is critical for business success in today's uncertain economic environment. Cohen and Roussel explain not only what makes for a good supply chain strategy but also how to put that strategy into practice." -- Jim Miller, VP, Worldwide Operations, Google "Strategic Supply Chain Management loudly and clearly makes the case that successful companies' supply chain strategies are closely aligned with their competitive differentiation and operating models. The book uses in-depth examples that bring these concepts to life and demonstrate that one size doesn't fit all. Anyone who thinks operations is just another corporate function needs to read this book." -- Manish Bhatia, SVP, Worldwide Operations, SanDisk "The advent of global marketplaces, heightened competition, accelerated pace of product innovation, and fast-changing customer preferences have increased the impact of the supply chain on company profitability and long-term success. But cultural challenges to successful supply chain design remain. Cohen and Roussel's book provides a platform for addressing these challenges and is recommended reading for chief executives, strategy professionals, and supply chain practitioners." -- Martin Roper, Chief Executive Officer and President, Boston Beer "The authors present a straightforward path for developing and deploying a global supply chain strategy that addresses the priorities of today's executive management teams." --Hau Lee, Thoma Professor of Operations, Information and Technology, Stanford Graduate School of Business The classic guide to supply chain strategy--re-created to help business leaders gain an advantage in today's volatile, globalized arena The global landscape has changed dramatically since the first edition of Strategic Supply Chain Management established itself as the authority on creating value and achieving competitive advantage from the supply chain. Shorter economic cycles, more-frequent natural disasters, higher costs in low-cost countries, more-restricted access to working capital, and greater focus on sustainability have made effective supply chain management much more challenging--and much more critical to the bottom line. This second edition is your answer to gaining a strategic advantage in the face of these challenges. Drawing on dozens of new company examples as well as cutting-edge benchmarking research, it shows you how to make your supply chains more agile, flexible, and resilient. With 80 easy-to-read tables and diagrams, this fully revised book explains how to: Develop a supply chain strategy that will help you realize your business goals Design a process architecture that maps out the activities of the end-to-end supply chain Create the most effective supply chain organization Build the most beneficial relationships with your supply chain partners Use metrics to assess and drive business success Implement transformational change See how today's best supply chain strategies work in all-new profiles of BASF, Essilor, Haier, Kaiser Permanente, Lenovo, and Schlumberger. Find out what these industry leaders are doing to get the greatest value out of their supply chains. When value depends on how well you deliver, you need Strategic Supply Chain Management, Second Edition.
Author : CSCMP
Publisher : FT Press
ISBN 13 : 0133797929
Total Pages : 3184 pages
Book Rating : 4.1/5 (337 download)
Download or read book Definitive Guides for Supply Chain Management Professionals (Collection) written by CSCMP and published by FT Press. This book was released on 2014-02-11 with total page 3184 pages. Available in PDF, EPUB and Kindle. Book excerpt: A brand new collection of best practices for planning, organizing, and managing high-value supply chains… 8 authoritative books, now in a convenient e-format, at a great price! 8 authoritative books help you systematically plan, manage, and optimize any supply chain, in any environment or industry Master all the knowledge and best practices you need to design, implement, and manage world-class supply chains! This unique 8 eBook package will be an indispensable resource for supply chain professionals and students in any organization or environment. It contains 7 complete books commissioned by Council of Supply Chain Management Professionals (CSCMP), the preeminent worldwide professional association dedicated to advancing and disseminating SCM research and knowledge. CSCMP's The Definitive Guide to Supply Chain Best Practices brings together state-of-the-art case studies to help you identify challenges, evaluate solutions, plan implementation, and prepare for the future. These realistic, fact-based cases reflect the full complexity of modern supply chain management. You're challenged to evaluate each scenario, identify the best available responses, and successfully integrate functional activities ranging from forecasting through post-sales service. CSCMP's Definitive Guide to Integrated Supply Chain Management is your definitive reference to managing supply chains that improve customer service, reduce costs, and enhance business performance. Clearly and concisely, it introduces modern best practices for organizations of all sizes, types, and industries. Next, this eBook package contains five books fully addressing core areas of CSCMP Level One SCPro™ certification: manufacturing/service operations; warehousing; supply management/procurement; transportation; and order fulfillment/customer service. All five offer focused coverage of essential technical and behavioral skills, addressing principles, elements, strategies, tactics, processes, business interactions/linkages, technologies, planning, management, measurement, global operations, and more. The Definitive Guide to Manufacturing and Service Operations introduces complete best practices for planning, organizing, and managing the production of products and services. Itintroduces key terminology, roles, and goals; techniques for planning and scheduling facilities, material, and labor; continuous process and quality improvement methods; sustainability; MRP II, DRP, and other technologies; and more. Next, The Definitive Guide to Warehousing helps you optimize all facets of warehousing, step by step. It explains each warehousing option, storage and handling operations, strategic planning, and the effects of warehousing decisions on total logistics costs and customer service. It covers product and materials handling, labor management, warehouse support, extended value chain processes, facility ownership, planning, strategy decisions, warehouse management systems, Auto-ID, AGVs, and more. The Definitive Guide to Supply Management and Procurement helps you drive sustainable competitive advantage via better supplier management and procurement. It covers transactional and long-term activities; category analysis, supplier selection, contract negotiation, relationship management, performance evaluation/management; sustainability; spend analysis, competitive bidding, eProcurement, eSourcing, auctions/reverse auctions, contract compliance, global sourcing, and more. The Definitive Guide to Transportation is today's most authoritative guide to world-class supply chain transportation. Its coverage includes: transportation modes, execution, and control; outsourcing, modal and carrier selection, and 3PLs; TMS technologies; ocean shipping, international air, customs, and regulation; and more. CSCMP's The Definitive Guide to Order Fulfillment and Customer Service covers all facets of building and operating world-class supply chain order fulfillment and customer service processes, from initial customer inquiry through post sales service and support. It introduces crucial concepts ranging from order cycles to available-to-promise, supply chain RFID to global order capture networks, guiding you in optimizing every customer contact you make. Finally, in Demand and Supply Integration: The Key to World-Class Demand Forecasting, Mark A. Moon helps you effectively integrate demand forecasting within a comprehensive, world-class Demand and Supply Integration (DSI) process. Moon shows how to approach demand forecasting as a management process; choose and apply the best qualitative and quantitative techniques; and create demand forecasts that are far more accurate and useful. If you're tasked with driving more value from your supply chain, this collection offers you extraordinary resources -- and unsurpassed opportunities. From world-renowned supply chain experts Robert Frankel, Brian J. Gibson, Joe B. Hanna, C. Clifford Defee, Haozhe Chen, Nada Sanders, Scott B. Keller, Brian C. Keller, Wendy L. Tate, Thomas J. Goldsby, Deepak Iyengar, Shashank Rao, Stanley E. Fawcett, Amydee M. Fawcett, and Mark A. Moon
