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Author : J. Martin-Hirsch
Publisher :
ISBN 13 :
Total Pages : 55 pages
Book Rating : 4.:/5 (431 download)
Download or read book A User's Perspective of Alternative Service Delivery written by J. Martin-Hirsch and published by . This book was released on 1998 with total page 55 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Martin Bergaus
Publisher : Springer
ISBN 13 : 3658105410
Total Pages : 484 pages
Book Rating : 4.6/5 (581 download)
Download or read book Design Issues for Service Delivery Platforms written by Martin Bergaus and published by Springer. This book was released on 2015-07-01 with total page 484 pages. Available in PDF, EPUB and Kindle. Book excerpt: Martin Bergaus investigated Service Delivery Platforms (SDP), focussing on their challenges and design aspects from a user's perspective. Qualitatively he incorporated user experience in SDP research, developing a Grounded Theory (GT) then set out parameters needed when developing SDP investigations from a user viewpoint, before technical implementation. This study indicates usability factors for future SDP systems and contributes to the exploratory framework represented by the six GT categories. The results of this study benefit Information Systems (IS) experts developing SDP based ICT systems and those interested in practical applications of GT.
Author : Gerald T. Gabris
Publisher : ICMA Publishing
ISBN 13 : 0873265963
Total Pages : 155 pages
Book Rating : 4.8/5 (732 download)
Download or read book Alternative Service Delivery: Readiness Check written by Gerald T. Gabris and published by ICMA Publishing. This book was released on 2014-04-15 with total page 155 pages. Available in PDF, EPUB and Kindle. Book excerpt: Alternative Service Delivery: Readiness Check synthesizes academic and practitioner knowledge about alternative service delivery (ASD) systems. This handbook offers information and insights that local governments can use to provide public services more effectively and efficiently. It serves as a primer about alternative service delivery, intended to guide investigation of new approaches to service delivery. It derives from multiple conversations with local government practitioners in Illinois who were frustrated by a lack of guidance on how to think about alternative service delivery methods for public services, and in what circumstances different alternatives were more or less successful. This handbook is written for both appointed managers and elected officials who are looking for innovative ways to consider service delivery and want to answer the basic question, “Can we be doing this better?” Why does your local government want to consider providing public services in new, alternative ways? As the cases in this handbook demonstrate, jurisdictions that successfully develop and implement an alternative service delivery method are driven by a desire to improve service effectiveness. Local governments that move from tactical to strategic thinking about service delivery are the ones more likely to improve services using different forms of alternative service delivery. The kinds of issues and types of questions examined in this handbook range from how to best handle such demand-driven services as allocation of police and fire resources to how to share expensive equipment that your jurisdiction needs only some of the time. The stories, solutions, and evidence are intended to help local government officials understand the differences between delivery alternatives and the prerequisites for developing and implementing each option.
Author : Marian Barnes
Publisher : Policy Press
ISBN 13 : 1847427502
Total Pages : 297 pages
Book Rating : 4.8/5 (474 download)
Download or read book Critical Perspectives on User Involvement written by Marian Barnes and published by Policy Press. This book was released on 2012 with total page 297 pages. Available in PDF, EPUB and Kindle. Book excerpt: User involvement is now official policy throughout the health and social care system. Does this mean that user involvement practices are unproblematic? Has it lost its radical edge as it has become an accepted part of service delivery, research and policy making? This important text offers a critical stocktake of the state of user involvement, comprising contributions from both user activists and leading academics. The contributors consider different contexts in which involvement is taking place, both in the groups involved and the activities they are engaged in, and includes different and sometimes conflicting perspectives on issues such as whether we should measure the impact of involvement. This valuable collection will be a crucial resource for students in health and social care and in social work, for researchers developing participative research practice, and for user activists seeking to learn how others have developed distinctive ways of challenging professional perspectives. Book jacket.
Author : Dr Vincent Cassar
Publisher : Academic Conferences Limited
ISBN 13 : 1910810118
Total Pages : 478 pages
Book Rating : 4.9/5 (18 download)
Download or read book ECRM2015-Proceedings of the 14th European Conference on Research Methods 2015 written by Dr Vincent Cassar and published by Academic Conferences Limited. This book was released on 2015-06-01 with total page 478 pages. Available in PDF, EPUB and Kindle. Book excerpt: Complete proceedings of the 14th European Conference on Research Methodology for Business and Management Studies Valletta, Malta Published by Academic Conferences and Publishing International
Author : Stephen Osborne
Publisher : Routledge
ISBN 13 : 1000192148
Total Pages : 203 pages
Book Rating : 4.0/5 (1 download)
Download or read book Public Service Logic written by Stephen Osborne and published by Routledge. This book was released on 2020-10-29 with total page 203 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is based upon and extends the theoretical and empirical work of the author over the last decade. It integrates material deriving from his previous conceptual and empirical work in this field, together with new empirical evidence from emerging research. Public Service Logic challenges the product-dominant assumptions of the New Public Management (NPM) about the nature and management of public service delivery. Whilst the NPM has led to some important developments in public management, it has also had significant limitations and weaknesses. The book presents an alternative to this, as a framework for the future delivery and reform of public services globally. It draws upon the extant literature in the field of service management to argue for a Public Service Logic (PSL) for the delivery of public services. This situates public service delivery within the vibrant and influential field of service-dominant research and theory. It argues that effective public service management requires both that these services are understood as services not as products and that, consequently, public service management requires a focus on value creation as its over-arching rationale. The book presents a major new framework of value creation for public service delivery as a basis for public service reform, explores the role of service managers and staff and of citizens and service users in this value creation process, and evaluates the implications of this new framework for both the strategic and operational management of public service delivery, their performance management and the development and innovation of new forms of public services. It will be of interest to researchers and students in the fields of public management and public administration, as well as to policy makers and public service managers.
Author : Edward G. Thomas
Publisher : Springer
ISBN 13 : 3319173170
Total Pages : 378 pages
Book Rating : 4.3/5 (191 download)
Download or read book Proceedings of the 1988 International Conference of Services Marketing written by Edward G. Thomas and published by Springer. This book was released on 2015-05-27 with total page 378 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume includes the full proceedings from the 1988 International Conference on Services Marketing presented by the Academy of Marketing Science (AMS) and the Marketing Department of Cleveland State University in Cleveland, Ohio. It provides a variety of quality research in the field of Services Marketing and includes papers on various topics including travel and tourism, international services, industrial services and health care services. Founded in 1971, the Academy of Marketing Science is an international organization dedicated to promoting timely explorations of phenomena related to the science of marketing in theory, research, and practice. Among its services to members and the community at large, the Academy offers conferences, congresses and symposia that attract delegates from around the world. Presentations from these events are published in this Proceedings series, which offers a comprehensive archive of volumes reflecting the evolution of the field. Volumes deliver cutting-edge research and insights, complimenting the Academy’s flagship journals, the Journal of the Academy of Marketing Science (JAMS) and AMS Review. Volumes are edited by leading scholars and practitioners across a wide range of subject areas in marketing science.
Author : Gregory L. Rosston
Publisher : Routledge
ISBN 13 : 1136684476
Total Pages : 372 pages
Book Rating : 4.1/5 (366 download)
Download or read book Interconnection and the Internet written by Gregory L. Rosston and published by Routledge. This book was released on 2013-11-26 with total page 372 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Telecommunications Act of 1996 and the Federal Communications Commission's Local Competition Order are just two examples of the continuing monumental and far-reaching changes occurring throughout the telecommunications industry. At the 1996 Telecommunications Policy Research Conference (TPRC) -- an annual forum for dialogue among scholars and the policymaking community on a wide range of telecommunications issues -- leading industry and academic researchers presented results of their research and insights in key areas of activity, including: *interconnection and competition; *Internet growth and commerce; *Internet regulation and control; and *the political economy of telecommunications regulation. The best of the 1996 TPRC papers are included here, representing the forefront of research in the telecommunications industry. The third in an annual LEA series of volumes based on this important conference, this collection reflects the rapid economic, technological, and social development of telecommunications. It also reflects the current state of research thinking on this issue and provides a foundation for further telecommunications policy analysis.
Author : OECD
Publisher : OECD Publishing
ISBN 13 : 9264264140
Total Pages : 246 pages
Book Rating : 4.2/5 (642 download)
Download or read book OECD Public Governance Reviews Better Service Delivery for Inclusive Growth in the Dominican Republic written by OECD and published by OECD Publishing. This book was released on 2017-06-01 with total page 246 pages. Available in PDF, EPUB and Kindle. Book excerpt: This review focuses on improving access to quality and timely services for citizens as a means to facilitate inclusive growth in the Dominican Republic.
Author : Anka Kekez
Publisher : Edward Elgar Publishing
ISBN 13 : 1788978587
Total Pages : 360 pages
Book Rating : 4.7/5 (889 download)
Download or read book Collaboration in Public Service Delivery written by Anka Kekez and published by Edward Elgar Publishing. This book was released on 2019 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt: The growing intensity and complexity of public service has spurred policy reform efforts across the globe, many featuring attempts to promote more collaborative government. Collaboration in Public Service Delivery sheds light on these efforts, analysing and reconceptualising the major types of collaboration in public service delivery through a governance lens.
Author : Dr Praful Gharpure
Publisher : Praful Gharpure
ISBN 13 :
Total Pages : 240 pages
Book Rating : 4./5 ( download)
Download or read book Service Delivery Process Framework - A Lifecycle Approach written by Dr Praful Gharpure and published by Praful Gharpure. This book was released on 2022-04-05 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Automation in Service Delivery is on the agenda for every city administration, however with close to 7000 urban centres in a country like India, the Service Provision Mechanism is at different levels of maturity across these centres. Further, the components of the Service Delivery mechanism vary from state to state, driving the need for harmony in the overall approach to service delivery. This book is an attempt to evolve a best-fit ‘Process Framework’ which shall aid various stakeholders involved in the Service Delivery Mechanism including subject matter experts, service automation designers, administrators and students of urban planning / management, to derive a roadmap for their respective plans for designing and enhancing service provisions. The book outlines a ‘Lifecycle Approach’ to Service Delivery as a whole, with grouping of activities in each phase of the Lifecycle, leading to a set of processes in each phase. The whole set of such processes is amalgamated into an overall framework with an end-to-end view of the Service Lifecycle. The book also provides an illustration on the fitment of these processes into existing administrative structures, thereby delineating the roles and responsibilities which the existing resources within current setup need to adopt for successful rollout of the framework.
Author : OECD
Publisher : OECD Publishing
ISBN 13 : 9264268235
Total Pages : 228 pages
Book Rating : 4.2/5 (642 download)
Download or read book OECD Territorial Reviews: Northern Sparsely Populated Areas written by OECD and published by OECD Publishing. This book was released on 2017-03-13 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report looks at the northern sparsely populated areas of Finland, Norway and Sweden, which are becoming increasingly important to the geopolitical and economic interests of these countries and the European Union.
Author : Masaaki Kurosu
Publisher : Springer Nature
ISBN 13 : 3031054121
Total Pages : 644 pages
Book Rating : 4.0/5 (31 download)
Download or read book Human-Computer Interaction. User Experience and Behavior written by Masaaki Kurosu and published by Springer Nature. This book was released on 2022-06-16 with total page 644 pages. Available in PDF, EPUB and Kindle. Book excerpt: The three-volume set LNCS 13302, 13303 and 13304 constitutes the refereed proceedings of the Human Computer Interaction thematic area of the 24th International Conference on Human-Computer Interaction, HCII 2022, which took place virtually in June-July 2022. The 132 papers included in this HCI 2022 proceedings were organized in topical sections as follows: Part I: Theoretical and Multidisciplinary Approaches in HCI; Design and Evaluation Methods, Techniques and Tools; Emotions and Design; and Children-Computer Interaction, Part II: Novel Interaction Devices, Methods and Techniques; Text, Speech and Image Processing in HCI; Emotion and Physiological Reactions Recognition; and Human-Robot Interaction, Part III: Design and User Experience Case Studies, Persuasive Design and Behavioral Change; and Interacting with Chatbots and Virtual Agents.
Author : OECD
Publisher : OECD Publishing
ISBN 13 : 9264830014
Total Pages : 108 pages
Book Rating : 4.2/5 (648 download)
Download or read book OECD Framework and Good Practice Principles for People-Centred Justice written by OECD and published by OECD Publishing. This book was released on 2021-12-21 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt: Access to justice for all is a global objective enshrined in SDG 16. To help countries achieve this objective, the OECD People-Centred Justice Framework and Principles sets out elements of a government-wide strategy for people-centred justice, inter-agency cooperation and communication, as well as mechanisms to ensure accountability and sustainability.
Author : Epler, Pam
Publisher : IGI Global
ISBN 13 : 1466673982
Total Pages : 299 pages
Book Rating : 4.4/5 (666 download)
Download or read book Models for Effective Service Delivery in Special Education Programs written by Epler, Pam and published by IGI Global. This book was released on 2014-12-31 with total page 299 pages. Available in PDF, EPUB and Kindle. Book excerpt: Educators today are challenged with the task of designing curricula and standards for students of varying abilities. While technology and innovation steadily improve classroom learning, teachers and administrators continue to struggle in developing the best methodologies and practices for students with disabilities. Models for Effective Service Delivery in Special Education Programs brings together case studies and academic research on successful classroom models and practices to provide rewarding learning environments for students with disabilities. This publication is an essential reference source for special education teachers, supervisors, directors, and administrators, as well as academicians and researchers interested in developing special education programs within school districts and classrooms.
Author : Spicker, Paul
Publisher : Policy Press
ISBN 13 : 1447316126
Total Pages : 411 pages
Book Rating : 4.4/5 (473 download)
Download or read book Social Policy written by Spicker, Paul and published by Policy Press. This book was released on 2014-03-20 with total page 411 pages. Available in PDF, EPUB and Kindle. Book excerpt: Social Policy: Theory and practice is a fully revised, updated and extended edition of a bestselling social policy textbook, extensively reworked and adapted to meet the needs of its international readership. The book lays out the architecture of social policy as a field of study, binding the discussion of theory to the understanding of social policy in practice. It aims to provide students and practitioners with a sense of the scope, range and purpose of the subject while developing critical awareness of problems, issues and common fallacies. Written in an accessible and engaging style, it explains what social policy is and why it matters; looks at social policy in its social context; considers policy, the role of the state and the social services; explores issues in social administration and service delivery; and focuses on the methods and approaches of the subject. For practitioners, there are discussions of the techniques and approaches used to apply social policy in practice. For students, there are boxes raising issues and reviewing case studies, questions for discussion and a detailed glossary. The book’s distinctive, path–breaking approach makes it invaluable for students studying social policy at a range levels, professionals and practitioners in the field of social policy.
Author : Taco Brandsen
Publisher : Routledge
ISBN 13 : 1351792563
Total Pages : 291 pages
Book Rating : 4.3/5 (517 download)
Download or read book Co-Production and Co-Creation written by Taco Brandsen and published by Routledge. This book was released on 2018-03-15 with total page 291 pages. Available in PDF, EPUB and Kindle. Book excerpt: Co-production and co-creation occur when citizens participate actively in delivering and designing the services they receive. It has come increasingly onto the agenda of policymakers, as interest in citizen participation has more generally soared. Expectations are high and it is regarded as a possible solution to the public sector’s decreased legitimacy and dwindling resources, by accessing more of society’s capacities. In addition, it is seen as part of a more general drive to reinvigorate voluntary participation and strengthen social cohesion in an increasingly fragmented and individualized society. "Co-Production and Co-Creation: Engaging Citizens in Public Services" offers a systematic and comprehensive theoretical and empirical examination of the concepts of co-production and co-creation and their application in practice. It shows the latest state of knowledge on the topic and will be of interest both to students at an advanced level, academics and reflective practitioners. It addresses the topics with regard to co-production and co-creation and will be of interest to researchers, academics, policymakers, and students in the fields of public administration, business administration, economics, political science, public management, political science service management, sociology and voluntary sector studies.
