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A System Perspective On Warranty Problems Within A Supply Chain
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Book Synopsis A System Perspective on Warranty Problems Within a Supply Chain by : Wei Shen
Download or read book A System Perspective on Warranty Problems Within a Supply Chain written by Wei Shen and published by . This book was released on 2005 with total page 122 pages. Available in PDF, EPUB and Kindle. Book excerpt: Warranty is important financially to American manufacturers, especially automotive companies. Carmakers and suppliers must work aggressively to improve their warranty management approach as warranty cost often equals or exceeds their investment in engineering. This thesis focuses on studying warranty management in a supply chain from a systems perspective. Warranty data in the automotive industry, focused upon a "Tier one" supplier, is analyzed to obtain general warranty trends and typical failure types. Following the data analysis and hypothesis formation, a sequential series of surveys and interviews within the supplier are conducted in attempt to determine the root causes of warranty failures. A major finding of the study is the lack of a cross-company and long-term approach for dealing with warranty. Other root causes (though not as deeply imbedded as that noted first) include the lack of design discipline, design knowledge, and resources in the product development process. In addition, unclear accountability, poor communication, and lack of a supplier management process delay the warranty resolution process. Furthermore, the culture and mindset in an organization is a critical element in effective warranty management. A reactive warranty firefighting mindset is inadequate to attack the significant warranty issues. Based upon solving the root causes found in the research, the thesis provides five specific recommendations. These recommendations appear likely to be useful to a wide variety of automotive companies as well as manufacturers in other industries.
Book Synopsis Warranty Chain Management by : Albert Liao
Download or read book Warranty Chain Management written by Albert Liao and published by Springer Nature. This book was released on 2022-06-29 with total page 486 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book aims to provide a systemic viewpoint for enterprise to establish the warranty chain management system. This book includes warranty management practice, reverse logistics, product reliability engineering, data statistics and analysis, industry 4.0 and artificial intelligence, circular supply chain and sustainable design, and other basic theories and case descriptions. The author has many years' experience in academic and industrial management, and provides a management framework that especially takes into account (1) the implementation aspect - promotion of warranty plan and statistical analysis of data; (2) strategic aspect - digital application and sustainable development, with an overall system building point of view to describe the steps of warranty chain management step by step. There are rich industry cases in this book which has highly reference value for students, researchers and practitioners. Also this book fits to be used as teaching and training material in engineering management, which builds an overview of the product life cycle management from warranty service till the recovery stage.
Book Synopsis A Systems Perspective on Financial Systems by : Jeffrey Yi-Lin Forrest
Download or read book A Systems Perspective on Financial Systems written by Jeffrey Yi-Lin Forrest and published by CRC Press. This book was released on 2014-03-03 with total page 570 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is devoted to a systems-theoretical presentation of the main results of applying the systemic yoyo model and relevant analytical tools to the topics of money and financial institutions. The author presents the main concepts and results of the subject matter in the language of systems science, which has in the past century prompted revolut
Book Synopsis Warranty Fraud Management by : Matti Kurvinen
Download or read book Warranty Fraud Management written by Matti Kurvinen and published by John Wiley & Sons. This book was released on 2016-05-26 with total page 317 pages. Available in PDF, EPUB and Kindle. Book excerpt: Cut warranty costs by reducing fraud with transparent processes and balanced control Warranty Fraud Management provides a clear, practical framework for reducing fraudulent warranty claims and other excess costs in warranty and service operations. Packed with actionable guidelines and detailed information, this book lays out a system of efficient warranty management that can reduce costs without upsetting the customer relationship. You'll dig into the whole spectrum of warranty fraud, from simple sloppy procedures to systematic organized crime, and get to know the fraudulent parties, the victims, as well as the objectives and methods of the fraudulent activities in different scenarios. You'll learn how to implement controls to detect and reduce fraudulent claims and decrease the overall warranty costs. The impact of fraudulent claims is plainly spelled out alongside detailed descriptions of typical symptoms and process gaps present in diverse companies. A comprehensive, multi-modal framework for robust warranty management is presented as a template for revamping your own company's strategy. Fraudulent warranty claims occupy an estimated 3-15 percent of the average company's warranty costs, which generally average between 1-4 percent of sales. Many companies are unaware of the issue or struggle to take action against the claims for fear of upsetting business partners, or because they lack tangible evidence. This book details a robust warranty control framework that institutes transparency and control over the whole warranty chain—supporting the process far beyond just fraud reduction. Understand the different actors (customers, sales channels, service agents, warranty providers, etc.) and different forms of warranty fraud Uncover issues in your company's warranty processes Learn methods to detect and prevent fraudulent activities Implement a robust system of warranty cost control Warranty fraud is a major cost-control issue for most companies, but the sensitive nature of the topic leaves most reluctant to share their experiences and divulge their strategies. Warranty Fraud Management brings warranty fraud out into the open, and provides a clear, actionable framework for cost-savings through fraud reduction.
Book Synopsis The Oxford Handbook of Supply Chain Management by : Thomas Y. Choi
Download or read book The Oxford Handbook of Supply Chain Management written by Thomas Y. Choi and published by Oxford University Press. This book was released on 2021-09-13 with total page 857 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Abstract: Supply chain management contends with structures and processes for delivering goods and services to customers. It addresses the core functions of connected businesses to meet downstream demand. This innovative volume provides an authoritative and timely guide to the overarching issues that are ubiquitous throughout the supply chain. In particular, it addresses emerging issues that are applicable across supply chains-such as data science, financial flows, human capital, internet technologies, risk management, cyber security, and supply networks. With chapters from an international roster of leading scholars in the field, The Oxford Handbook of Supply Chain Management is a necessary resource for all students and researchers of the field as well as for forward-thinking practitioners. Keywords: supply chain management; value; human society; goods and services; competitive advantage; people and welfare; data and technology; moving goods and services; structure and strategy; growing and sustaining"--
Book Synopsis Supply Chain Collaboration by : Ronald K. Ireland
Download or read book Supply Chain Collaboration written by Ronald K. Ireland and published by J. Ross Publishing. This book was released on 2005-02-15 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'Supply Chain Collaboration' reviews the industry standards and best practices and describes how they can and should be adopted.
Book Synopsis Architecting Fail‐Safe Supply Networks by : Shabnam Rezapour
Download or read book Architecting Fail‐Safe Supply Networks written by Shabnam Rezapour and published by CRC Press. This book was released on 2018-09-06 with total page 358 pages. Available in PDF, EPUB and Kindle. Book excerpt: A fail-safe supply network is designed to mitigate the impact of variations and disruptions on people and corporations. This is achieved by (1) developing a network structure to mitigate the impact of disruptions that distort the network structure and (2) planning flow through the network to neutralize the effects of variations. In this monograph, we propose a framework, develop mathematical models and provide examples of fail-safe supply network design. We show that, contrary to current thinking as embodied in the supply network literature, disruption management decisions made at the strategic network design level are not independent from variation management decisions made at the operational level. Accordingly, we suggest that it is beneficial to manage disruptions and variations concurrently in supply networks. This is achieved by architecting fail-safe supply networks, which are characterized by the following elements: reliability, robustness, flexibility, structural controllability, and resilience. Organizations can use the framework presented in this monograph to manage variations and disruptions. Managers can select the best operational management strategies for their supply networks considering variations in supply and demand, and identify the best network restoration strategies including facility fortification, backup inventory, flexible production capacity, flexible inventory, and transportation route reconfiguration. The framework is generalizable to other complex engineered networks.
Book Synopsis Managing Aerospace Projects by : Jimmy Williams
Download or read book Managing Aerospace Projects written by Jimmy Williams and published by SAE International. This book was released on 2017-09-12 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt: Over the next twenty years, the role and contributions of successfully managed projects will continue to grow in importance to aerospace organizations, especially considering the demands of emerging markets. The accompanying challenges will be how to effectively reduce product and process cost where known (incremental) and unknown (transformational) technological innovation is required. Managing Aerospace Projects brings together ten seminal SAE technical papers that support the vision of a more holistic and integrated approach to highly complex projects. Using the concept of project management levers, Dr. Jimmy Williams, Jr., the editor of this title, expands on the critical importance of correctly deciding on •Organizational strategies •Technology and product strategy •Global portfolio strategy •Project portfolio strategy Sub-optimized strategies result in and contribute to a portfolio of misdirected projects and organizational dissatisfaction with project management outcomes unrelated to the actual project management process. As an example, ensuring the convergence and readiness of technologies that are critical for the design, development, and assembly of aircraft requires a disciplined and flexible approach for product and technology development. Operating in an environment in which customer needs and supplier capabilities are dynamic requires continual focus on a portfolio of projects, initiatives, and capabilities that result in sustaining competitive advantage and influence. Managing Aerospace Projects stresses the positive impact of project classification and the specific handling and leadership knowledge requirements so that these endeavors are indeed successful. Some comparisons and lessons from the automotive industry are offered. The notion that project management competence and capabilities are embedded in distinct ways of coordinating and combining multiple competencies suggests that failing to recognize the required organizational adaptations could be a major contributor to sub-optimized project management outcomes.
Book Synopsis Optimum Decision Making in Asset Management by : Carnero, María Carmen
Download or read book Optimum Decision Making in Asset Management written by Carnero, María Carmen and published by IGI Global. This book was released on 2016-08-24 with total page 553 pages. Available in PDF, EPUB and Kindle. Book excerpt: Asset management is becoming increasingly important to an organization’s strategy, given its effects on cost, production, and quality. No matter the sector, important decisions are made based on techniques and theories that are thought to optimize results; asset management models and techniques could help maximize effectiveness while reducing risk. Optimum Decision Making in Asset Management posits that effective decision making can be augmented by asset management based on mathematical techniques and models. Resolving the problems associated with minimizing uncertainty, this publication outlines a myriad of methodologies, procedures, case studies, and management tools that can help any organization achieve world-class maintenance. This book is ideal for managers, manufacturing engineers, programmers, academics, and advanced management students.
Book Synopsis Reliability Engineering and Services by : Tongdan Jin
Download or read book Reliability Engineering and Services written by Tongdan Jin and published by John Wiley & Sons. This book was released on 2019-03-11 with total page 562 pages. Available in PDF, EPUB and Kindle. Book excerpt: Offers a holistic approach to guiding product design, manufacturing, and after-sales support as the manufacturing industry transitions from a product-oriented model to service-oriented paradigm This book provides fundamental knowledge and best industry practices in reliability modelling, maintenance optimization, and service parts logistics planning. It aims to develop an integrated product-service system (IPSS) synthesizing design for reliability, performance-based maintenance, and spare parts inventory. It also presents a lifecycle reliability-inventory optimization framework where reliability, redundancy, maintenance, and service parts are jointly coordinated. Additionally, the book aims to report the latest advances in reliability growth planning, maintenance contracting and spares inventory logistics under non-stationary demand condition. Reliability Engineering and Service provides in-depth chapter coverage of topics such as: Reliability Concepts and Models; Mean and Variance of Reliability Estimates; Design for Reliability; Reliability Growth Planning; Accelerated Life Testing and Its Economics; Renewal Theory and Superimposed Renewals; Maintenance and Performance-Based Logistics; Warranty Service Models; Basic Spare Parts Inventory Models; Repairable Inventory Systems; Integrated Product-Service Systems (IPPS), and Resilience Modeling and Planning Guides engineers to design reliable products at a low cost Assists service engineers in providing superior after-sales support Enables managers to respond to the changing market and customer needs Uses end-of-chapter case studies to illustrate industry best practice Lifecycle approach to reliability, maintenance and spares provisioning Reliability Engineering and Service is an important book for graduate engineering students, researchers, and industry-based reliability practitioners and consultants.
Author :United States. Congress. House. Committee on Government Reform. Subcommittee on Government Management, Information, and Technology Publisher : ISBN 13 : Total Pages :994 pages Book Rating :4.:/5 (327 download)
Book Synopsis Oversight of the Year 2000 Problem by : United States. Congress. House. Committee on Government Reform. Subcommittee on Government Management, Information, and Technology
Download or read book Oversight of the Year 2000 Problem written by United States. Congress. House. Committee on Government Reform. Subcommittee on Government Management, Information, and Technology and published by . This book was released on 1999 with total page 994 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Modeling, Simulation, and Optimization of Supply Chains by : Ciro D'Apice
Download or read book Modeling, Simulation, and Optimization of Supply Chains written by Ciro D'Apice and published by SIAM. This book was released on 2010-07-01 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book offers a state-of-the-art introduction to the mathematical theory of supply chain networks, focusing on those described by partial differential equations. The authors discuss modeling of complex supply networks as well as their mathematical theory, explore modeling, simulation, and optimization of some of the discussed models, and present analytical and numerical results on optimization problems. Real-world examples are given to demonstrate the applicability of the presented approaches. Graduate students and researchers who are interested in the theory of supply chain networks described by partial differential equations will find this book useful. It can also be used in advanced graduate-level courses on modeling of physical phenomena as well as introductory courses on supply chain theory.
Book Synopsis Supply Chain Management by : Nada R. Sanders
Download or read book Supply Chain Management written by Nada R. Sanders and published by John Wiley & Sons. This book was released on 2020-11-24 with total page 373 pages. Available in PDF, EPUB and Kindle. Book excerpt: Like no other text on the subject, Supply Chain Management: A Global Perspective provides a balanced and integrated perspective of both the foundational principles and pragmatic, business-oriented functions of SCM. Highlighting the holistic and interconnected nature of SCM, this comprehensive volume addresses supply chain strategy, design, planning, controlling, management and more. The text features numerous real-world business examples that illustrate SCM best practices while helping students understand the complexities of SCM decision making. Now in its third edition, this well-respected text provides a global focus, cross-functional approach, and strong pedagogy. Clear, student-friendly chapters contain discussion questions, case studies, and examples designed to develop managerial thinking, explore key managerial issues, and bring difficult concepts to life. Detailed yet accessible coverage of topics including operations management, sourcing, logistics, forecasting, demand planning, and sustainable supply chain management offers a realistic practitioner’s view of SCM in the contemporary business landscape.
Book Synopsis Warranty Data Collection and Analysis by : Wallace R. Blischke
Download or read book Warranty Data Collection and Analysis written by Wallace R. Blischke and published by Springer Science & Business Media. This book was released on 2011-07-28 with total page 594 pages. Available in PDF, EPUB and Kindle. Book excerpt: Warranty Data Collection and Analysis deals with warranty data collection and analysis and the problems associated with these activities. The book is a both a research monograph and a handbook for practitioners. As a research monograph, it unifies the literature on warranty data collection and analysis, and presents the important results in an integrated manner. In the process, it highlights topics that require further research. As a handbook, it provides the essential methodology needed by practitioners involved with warranty data collection and analysis, along with extensive references to further results. Models and techniques needed for proper and effective analysis of data are included, together with guidelines for their use in warranty management, product improvement, and new product development. Warranty Data Collection and Analysis will be of interest to researchers (engineers and statisticians) and practitioners (engineers, applied statisticians, and managers) involved with product warranty and reliability. It is also suitable for use as a reference text for graduate-level reliability programs in engineering, applied statistics, operations research, and management.
Book Synopsis Introduction to Management of Reverse Logistics and Closed Loop Supply Chain Processes by : Donald F. Blumberg
Download or read book Introduction to Management of Reverse Logistics and Closed Loop Supply Chain Processes written by Donald F. Blumberg and published by CRC Press. This book was released on 2004-11-29 with total page 294 pages. Available in PDF, EPUB and Kindle. Book excerpt: Increasing legislative and environmental pressure requires businesses to become more responsive to products that either have been returned or that are at the end of their useful lives. Life cycles are getting shorter, and efficient handling can save large amounts of money since many materials can be extracted and reused or redistributed. Reverse lo
Book Synopsis Corporate Credit Risk Management by : Christian Langkamp
Download or read book Corporate Credit Risk Management written by Christian Langkamp and published by BoD – Books on Demand. This book was released on 2014-02-24 with total page 326 pages. Available in PDF, EPUB and Kindle. Book excerpt: The financial crisis has shown that a significant proportion of the assets held by large corporations are exposed to credit risk that must be managed. This doctoral thesis sets out to analyse the contextual and organisational framework within which these activities are set and the practices employed by professionals in the field. This analysis draws on a set of interview-based data from large corporations in Europe and Brazil, predominantly from the chemical, energy, trading, and general manufacturing industries. Due to their diverse natures, the subjects of customer and financial institution counterparty credit risk are treated separately, addressing for each the organisation of the function, data acquisition process, and IT setup recommendable in order to effectively drive risk management, including a review for the practitioner to analyse his or her processes. A final chapter with analyses regarding trade credit insurance, sovereign risk, and quantitative special items rounds off the text making it into a comprehensive treatise on credit risk management in an industrial corporation.
Book Synopsis Retail Supply Chain Management by : James B. Ayers
Download or read book Retail Supply Chain Management written by James B. Ayers and published by CRC Press. This book was released on 2007-11-26 with total page 448 pages. Available in PDF, EPUB and Kindle. Book excerpt: A consequence of business specialization is the implementation of weak processes that cross departmental and corporate boundaries. Supply chain management (SCM) addresses this issue by requiring a process view that reaches across these confines. Due to globalization and a competitive environment, those within the retail supply chains are particular
