A Study Of Patients Satisfaction Measurement In Hospital Services Of Selected Health Care Facilities

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A Study of Patients' Satisfaction Measurement in Hospital Services of Selected Health Care Facilities

Author : Madhusudan Navnitlal Pandya
Publisher :
ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.:/5 (137 download)

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Book Synopsis A Study of Patients' Satisfaction Measurement in Hospital Services of Selected Health Care Facilities by : Madhusudan Navnitlal Pandya

Download or read book A Study of Patients' Satisfaction Measurement in Hospital Services of Selected Health Care Facilities written by Madhusudan Navnitlal Pandya and published by . This book was released on 2012 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: A change has continuously taken place in the Science and Technology (S&T) related to health care services. Such development is witnessed by success of science in curing various diseases and providing satisfaction to patients. But still there are instances, which really compel the health care providers to improve their quality of services. The satisfaction or dissatisfaction of patients depends upon the behavior of doctors, and the quality of services as being provided to them by medical staff, quality of services provided by administration and the factors related with house keeping of hospitals. If we look at the history of mankind, we find that society has been suffering a lot due to some communicable diseases. With the development of S&T, large numbers of diseases are now under the control of medical science. Earlier, there were many kind of diseases regarded as incurable, Viz., T.B., Big-Chiken pox, Typhoid, Alsur, Malaria etc., has now become easily curable. But, such win over on such diseases have given rise to other new diseases too which poses new challenges to S&T. In the 21st century, S&T is still struggling to find cure of few major diseases Viz., “HIV-Aids”, “Cancer”, etc. It is most likely to happen that in near future other such even few diseases may emerge and this process is likely to continue on and on. The important thing that takes place during such process is that the society gets certain benefits Viz., improved medicines; good treatment; and ultimately improved patients' satisfaction. If one observes the business practices of various companies including health care service providers, it appears that few of them have begun to adopt concept of providing satisfaction to its customers through cultivation of the marketing culture. But there are still some questions remain pending whose answers involves doubts and uncertainty. Whether the patients today are satisfied with the quality of medical and response behaviour of doctors? Whether the patients are satisfied with the quality of Paramedical services provided to them by Paramedical staff in various hospitals? Whether the patients are satisfied with the quality of the administrative services delivered to them by administrative and supporting staff in various hospitals? Whether Personal, Psychological factors influences patients' overall reported satisfaction or not? If it is not easy to find answer of above-mentioned questions, there exist a need to develop a business strategy for satisfying patients by hospitals and other health care service providers. It calls for developing an effective business plan, programs, policies and practices by the hospitals and other health care providers. Now, with the development of new technology, the patients are able to get medical services of varying specialists in specific field of medical treatment. The advancement and improvements in communication technologies have lead to increased awareness among the patients. It is therefore necessary to measure the reported resultant overall satisfaction or dissatisfaction of patients in various types of hospitals.

HEALTHCARE SERVICE QUALITY AND PATIENT SATISFACTION IN OMANI PUBLIC HOSPITALS THROUGHOUT COVID-19 ERA: AN EMPIRICAL INVESTIGATION

Author : Ghaliya Salah Al Atar
Publisher : Partridge Publishing Singapore
ISBN 13 : 1543780768
Total Pages : 156 pages
Book Rating : 4.5/5 (437 download)

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Book Synopsis HEALTHCARE SERVICE QUALITY AND PATIENT SATISFACTION IN OMANI PUBLIC HOSPITALS THROUGHOUT COVID-19 ERA: AN EMPIRICAL INVESTIGATION by : Ghaliya Salah Al Atar

Download or read book HEALTHCARE SERVICE QUALITY AND PATIENT SATISFACTION IN OMANI PUBLIC HOSPITALS THROUGHOUT COVID-19 ERA: AN EMPIRICAL INVESTIGATION written by Ghaliya Salah Al Atar and published by Partridge Publishing Singapore. This book was released on 2023-09-07 with total page 156 pages. Available in PDF, EPUB and Kindle. Book excerpt: Healthcare quality (HQ) became eminent during the COVID-19 crisis. Despite the efforts made by the Ministry of Health in Oman, the country faced several challenges, such as a lack of available funds and patients perceived in a negative manner which hindered their treatment experience. The study examines factors affecting HQ using the SERVQUAL model; patient satisfaction in Omani public hospitals, including healthcare quality, resources availability (RA), and healthcare facility preparedness (HFP); and the moderation effect of the perceived risk of COVID-19 pandemic. This research uses a mixed method with a sample size of 387 patients (quantitatively) selected using probability random sampling of 8 patients (qualitatively) who visited public hospitals The findings from the quantitative analysis reveals that the tangibility and RA had insignificant effect on the HQ. The moderation effect of perceived risk of COVID-19 between HQ, RA, HFP and patient satisfaction was insignificant. The results of the qualitative analysis indicated other factors that affected patient satisfaction, including communication, helpfulness, compassion, physician professionalism, patient-doctor contact, waiting time, atmosphere, and cleanliness. The study proposed a strategy for technical categories that include professional skills, service outcomes and concrete quality aspects, and functional categories. The study has also recommended implications for further investigation.

Healthcare Administration for Patient Safety and Engagement

Author : Rosiek-Kryszewska, Aleksandra
Publisher : IGI Global
ISBN 13 : 1522539476
Total Pages : 363 pages
Book Rating : 4.5/5 (225 download)

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Book Synopsis Healthcare Administration for Patient Safety and Engagement by : Rosiek-Kryszewska, Aleksandra

Download or read book Healthcare Administration for Patient Safety and Engagement written by Rosiek-Kryszewska, Aleksandra and published by IGI Global. This book was released on 2018-02-09 with total page 363 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ethical medical treatment is an important aspect of healthcare that is affected by multiple influencing factors in, both private and public, medical organizations. By understanding and adapting the components of the health system to these influencing factors, healthcare can have better outcomes for patients and practitioners. Healthcare Administration for Patient Safety and Engagement provides emerging research on the theoretical and practical aspects of healthcare management for optimal patient care and communication. While highlighting topics, such as clinical communication, ethical dilemmas, and preventive medicine, this book will teach readers about the tools and applications of ethical treatment and hospital behavior in both private and public medical organizations. This book is an important resource for managers and employees of health units, physicians, medical students, psychology and sociology professionals, and researchers seeking current research on healthcare organization and patient satisfaction.

The Patient Satisfaction Questionnaire Short-form (PSQ-18)

Author : Grant N. Marshall
Publisher :
ISBN 13 :
Total Pages : 42 pages
Book Rating : 4.:/5 (321 download)

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Book Synopsis The Patient Satisfaction Questionnaire Short-form (PSQ-18) by : Grant N. Marshall

Download or read book The Patient Satisfaction Questionnaire Short-form (PSQ-18) written by Grant N. Marshall and published by . This book was released on 1994 with total page 42 pages. Available in PDF, EPUB and Kindle. Book excerpt: This article reports on the development and psychometric properties of a short-form version of the 50-item Patient Satisfaction Questionnaire III (PSQ-III). The short-form instrument, the PSQ-18, contains 18 items tapping each of the seven dimensions of satisfaction with medical care measured by the PSQ-III: general satisfaction, technical quality, interpersonal manner, communication, financial aspects, time spent with doctor, and accessibility and convenience. PSQ-18 subscale scores are substantially correlated with their full-scale counterparts and possess generally adequate internal consistency reliability. Moreover, both the magnitude of the correlation coefficients and the overall pattern of correlations among PSQ-18 subscales are highly similar to those observed for the PSQ-III. These preliminary analyses support the use of the PSQ-18 in situations where the need for brevity precludes administration of the full-length PSQ-III.

Doctor-patient Interaction

Author : Walburga Von Raffler-Engel
Publisher : John Benjamins Publishing
ISBN 13 : 9027250111
Total Pages : 333 pages
Book Rating : 4.0/5 (272 download)

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Book Synopsis Doctor-patient Interaction by : Walburga Von Raffler-Engel

Download or read book Doctor-patient Interaction written by Walburga Von Raffler-Engel and published by John Benjamins Publishing. This book was released on 1989-01-01 with total page 333 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume covers many of the ways of speaking that create problems between doctor and patient. The questions under consideration in the present book are the following: How is the doctor-patient interaction structured in a particular culture? What takes place during the process? What causes misunderstandings, lack of cooperation and even total non-compliance? What is the outcome of the interaction and how does the patient benefit from it? Finally, and this is the ultimate purpose of this book: How can the interaction be improved so that an optimum outcome is assured for the patient with maximum satisfaction to the physician?

Healthcare in Uganda. Service Quality and Patient Satisfaction in Hospitals

Author :
Publisher : GRIN Verlag
ISBN 13 : 3346262723
Total Pages : 73 pages
Book Rating : 4.3/5 (462 download)

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Book Synopsis Healthcare in Uganda. Service Quality and Patient Satisfaction in Hospitals by :

Download or read book Healthcare in Uganda. Service Quality and Patient Satisfaction in Hospitals written by and published by GRIN Verlag. This book was released on 2020-10-06 with total page 73 pages. Available in PDF, EPUB and Kindle. Book excerpt: Academic Paper from the year 2020 in the subject Health - Health system, Uganda Christian University, course: BBA, language: English, abstract: This study focuses on the health care service quality and patient satisfaction in Uganda. Chapter One covers the background to the study, statement of the problem, objectives of the study, research questions, scope of the study, significance of the study, justification, the conceptual framework and definition of key terms and concepts. Chapter Two discusses the relevant literature that has been reviewed in the area of healthcare service quality and patient satisfaction. It also highlights various researchers and authors that have emphasized more on the topic in accordance with the research objectives. The chapter covers the theoretical review, literature on the variables under study, existing gaps in literature, amongst others. Chapter Three gives the methodology that will be used to accomplish the research objectives and questions. It gives direction to follow to get answers to the area of concern. This chapter presents the Research Design, Area of Study, Study Population, Sample Size and Sampling Techniques, Data Collection methods and techniques, Quality Control Methods, measurement of variables, Data Analysis Techniques, Ethical Considerations, and Limitations to the study are briefly discussed. We found the hospital has no running water; the theatre is dysfunctional while electricity only visits. A nurse gave me two options: either to pick drugs after two days because the drugs were out of stock or buy them from private clinics. These and many more are some of the challenges faced by patients who access a number of hospitals in Uganda. Who will heal Uganda’s ailing health care system, remains a key question yet to be answered.

Patient Satisfaction in Health Service Providers in Barisal (Bangladesh)

Author : Sabit Hossain
Publisher : GRIN Verlag
ISBN 13 : 334609684X
Total Pages : 61 pages
Book Rating : 4.3/5 (46 download)

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Book Synopsis Patient Satisfaction in Health Service Providers in Barisal (Bangladesh) by : Sabit Hossain

Download or read book Patient Satisfaction in Health Service Providers in Barisal (Bangladesh) written by Sabit Hossain and published by GRIN Verlag. This book was released on 2020-01-14 with total page 61 pages. Available in PDF, EPUB and Kindle. Book excerpt: Research Paper (undergraduate) from the year 2019 in the subject Health - Health system, grade: 1, , course: Research Project, language: English, abstract: A person seeks medical help in the most vulnerable state in his or her life. The purpose of this research is to examine the services of the health care institutions along with the patient's satisfaction level and the shortcomings of our health care service providers. The respondent of this research were carefully selected in terms of different ages and different occupations; just discharged from the medical facilities. The respondents collected from the top five most popular health service institutions in Barisal city. The research includes the indicators of patients' dissatisfaction and how to improve the medical facilities in this area.

Crossing the Quality Chasm

Author : Institute of Medicine
Publisher : National Academies Press
ISBN 13 : 0309132967
Total Pages : 359 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Crossing the Quality Chasm by : Institute of Medicine

Download or read book Crossing the Quality Chasm written by Institute of Medicine and published by National Academies Press. This book was released on 2001-07-19 with total page 359 pages. Available in PDF, EPUB and Kindle. Book excerpt: Second in a series of publications from the Institute of Medicine's Quality of Health Care in America project Today's health care providers have more research findings and more technology available to them than ever before. Yet recent reports have raised serious doubts about the quality of health care in America. Crossing the Quality Chasm makes an urgent call for fundamental change to close the quality gap. This book recommends a sweeping redesign of the American health care system and provides overarching principles for specific direction for policymakers, health care leaders, clinicians, regulators, purchasers, and others. In this comprehensive volume the committee offers: A set of performance expectations for the 21st century health care system. A set of 10 new rules to guide patient-clinician relationships. A suggested organizing framework to better align the incentives inherent in payment and accountability with improvements in quality. Key steps to promote evidence-based practice and strengthen clinical information systems. Analyzing health care organizations as complex systems, Crossing the Quality Chasm also documents the causes of the quality gap, identifies current practices that impede quality care, and explores how systems approaches can be used to implement change.

Measuring the Quality of Health Care

Author : The National Roundtable on Health Care Quality
Publisher : National Academies Press
ISBN 13 : 0309570689
Total Pages : 42 pages
Book Rating : 4.3/5 (95 download)

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Book Synopsis Measuring the Quality of Health Care by : The National Roundtable on Health Care Quality

Download or read book Measuring the Quality of Health Care written by The National Roundtable on Health Care Quality and published by National Academies Press. This book was released on 1999-02-23 with total page 42 pages. Available in PDF, EPUB and Kindle. Book excerpt: The National Roundtable on Health Care Quality was established in 1995 by the Institute of Medicine. The Roundtable consists of experts formally appointed through procedures of the National Research Council (NRC) who represent both public and private-sector perspectives and appropriate areas of substantive expertise (not organizations). From the public sector, heads of appropriate Federal agencies serve. It offers a unique, nonadversarial environment to explore ongoing rapid changes in the medical marketplace and the implications of these changes for the quality of health and health care in this nation. The Roundtable has a liaison panel focused on quality of care in managed care organizations. The Roundtable convenes nationally prominent representatives of the private and public sector (regional, state and federal), academia, patients, and the health media to analyze unfolding issues concerning quality, to hold workshops and commission papers on significant topics, and when appropriate, to produce periodic statements for the nation on quality of care matters. By providing a structured opportunity for regular communication and interaction, the Roundtable fosters candid discussion among individuals who represent various sides of a given issue.

Statistical Analysis of Patients' Satisfaction with Hospital Services

Author : Tariku Tesfaye Haile
Publisher : LAP Lambert Academic Publishing
ISBN 13 : 9783848438532
Total Pages : 104 pages
Book Rating : 4.4/5 (385 download)

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Book Synopsis Statistical Analysis of Patients' Satisfaction with Hospital Services by : Tariku Tesfaye Haile

Download or read book Statistical Analysis of Patients' Satisfaction with Hospital Services written by Tariku Tesfaye Haile and published by LAP Lambert Academic Publishing. This book was released on 2012-04 with total page 104 pages. Available in PDF, EPUB and Kindle. Book excerpt: Patient satisfaction is considered as one of the desired outcomes of health care and it is directly related with utilization of health services. Asking the patients what they think about the care and treatment they received is an important step toward improving the quality of care and to insuring that local health services are meeting patient's needs. Patients' satisfaction is of fundamental importance as a measure of the quality of care because it gives information on the provider's success in meeting client values and expectations, matters on which the client is the ultimate authority (Donabedian, 1980). Quality is one of the prime factors which affect satisfaction. There is a strong connection between health service quality perceptions and customer satisfaction. Only when the health service providers understand what exactly the customer (patient) wants when he says that he wants quality, will they be able to satisfy their patients and only then will it be a successful hospital.

SERVICE QUALITY OF HEALTH CARE SECTOR (A study based on Government Hospitals)

Author : Dr.A.Antony Selva Priya & Dr.R.Anantha Laxmi
Publisher : Lulu Publication
ISBN 13 : 1667146505
Total Pages : 184 pages
Book Rating : 4.6/5 (671 download)

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Book Synopsis SERVICE QUALITY OF HEALTH CARE SECTOR (A study based on Government Hospitals) by : Dr.A.Antony Selva Priya & Dr.R.Anantha Laxmi

Download or read book SERVICE QUALITY OF HEALTH CARE SECTOR (A study based on Government Hospitals) written by Dr.A.Antony Selva Priya & Dr.R.Anantha Laxmi and published by Lulu Publication. This book was released on 2021-04-28 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: Health care has become one of India’s largest sectors both in terms of revenue and employment. Health care comprises of hospitals, medical devices, clinical trials, outsourcing, telemedicine, medical tourism, health, insurance and medical equipment. In 2015, the Indian health care sector became the fifth largest employer, both in terms of direct as well as indirect employment, with total direct employment of 4,713,061 people. India is expected to rank amongst the top three healthcare markets in terms of incremental growth by 2020. The Indian health care sector is growing at a brisk pace due to its strengthening coverage, services and increasing expenditure by public as well asprivate players.

Consumer Satisfaction with Health Care Services

Author :
Publisher :
ISBN 13 :
Total Pages : 120 pages
Book Rating : 4.3/5 (555 download)

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Book Synopsis Consumer Satisfaction with Health Care Services by :

Download or read book Consumer Satisfaction with Health Care Services written by and published by . This book was released on 1986 with total page 120 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Health System Performance Comparison: an Agenda for Policy, Information and Research

Author : Irene Papanicolas
Publisher : McGraw-Hill Education (UK)
ISBN 13 : 033524727X
Total Pages : 418 pages
Book Rating : 4.3/5 (352 download)

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Book Synopsis Health System Performance Comparison: an Agenda for Policy, Information and Research by : Irene Papanicolas

Download or read book Health System Performance Comparison: an Agenda for Policy, Information and Research written by Irene Papanicolas and published by McGraw-Hill Education (UK). This book was released on 2013-06-16 with total page 418 pages. Available in PDF, EPUB and Kindle. Book excerpt: International comparison of health system performance has become increasingly popular, made possible by the rapidly expanding availability of health data. It has become one of the most important levers for prompting health system reform. Yet, as the demand for transparency and accountability in healthcare increases, so too does the need to compare data from different health systems both accurately and meaningfully. This timely and authoritative book offers an important summary of the current developments in health system performance comparison. It summarises the current state of efforts to compare systems, and identifies and explores the practical and conceptual challenges that occur. It discusses data and methodological challenges, as well as broader issues such as the interface between evidence and practice. The book draws out the priorities for future work on performance comparison, in the development of data sources and measurement instruments, analytic methodology, and assessment of evidence on performance. It concludes by presenting the key lessons and future priorities, and in doing so offers a rich source of material for policy-makers, their analytic advisors, international agencies, academics and students of health systems.

Improving Healthcare Quality in Europe Characteristics, Effectiveness and Implementation of Different Strategies

Author : OECD
Publisher : OECD Publishing
ISBN 13 : 9264805907
Total Pages : 447 pages
Book Rating : 4.2/5 (648 download)

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Book Synopsis Improving Healthcare Quality in Europe Characteristics, Effectiveness and Implementation of Different Strategies by : OECD

Download or read book Improving Healthcare Quality in Europe Characteristics, Effectiveness and Implementation of Different Strategies written by OECD and published by OECD Publishing. This book was released on 2019-10-17 with total page 447 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume, developed by the Observatory together with OECD, provides an overall conceptual framework for understanding and applying strategies aimed at improving quality of care. Crucially, it summarizes available evidence on different quality strategies and provides recommendations for their implementation. This book is intended to help policy-makers to understand concepts of quality and to support them to evaluate single strategies and combinations of strategies.

Multiple Regression

Author : Leona S. Aiken
Publisher : SAGE
ISBN 13 : 9780761907121
Total Pages : 228 pages
Book Rating : 4.9/5 (71 download)

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Book Synopsis Multiple Regression by : Leona S. Aiken

Download or read book Multiple Regression written by Leona S. Aiken and published by SAGE. This book was released on 1991 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: This successful book, now available in paperback, provides academics and researchers with a clear set of prescriptions for estimating, testing and probing interactions in regression models. Including the latest research in the area, such as Fuller's work on the corrected/constrained estimator, the book is appropriate for anyone who uses multiple regression to estimate models, or for those enrolled in courses on multivariate statistics.

Hospitable Healthcare

Author : Stowe Shoemaker
Publisher : Simon and Schuster
ISBN 13 : 1954676522
Total Pages : 156 pages
Book Rating : 4.9/5 (546 download)

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Book Synopsis Hospitable Healthcare by : Stowe Shoemaker

Download or read book Hospitable Healthcare written by Stowe Shoemaker and published by Simon and Schuster. This book was released on 2023-09-05 with total page 156 pages. Available in PDF, EPUB and Kindle. Book excerpt: “We thought we knew what patients needed..."– Dr. James Merlino, Cleveland Clinic Most consumers agree their service experiences with hospitals, clinics, and physicians fall well short of their service experiences with hotels, resorts, and restaurants. So, what would their experiences be like if healthcare providers served them the same way hospitality providers do? Given that both industries share many common service touchpoints, one wonders whether healthcare service providers could adopt principles of hospitality to enhance the patient experience. The insights shared in this book reveal the answer: yes! Rich with original survey data, examples, and interviews with widely admired hospitality and healthcare service practitioners, Hospitable Healthcare is a valuable resource guaranteed to enhance the patient experience. The first of its kind, Hospitable Healthcare introduces healthcare providers to an original service model based on principles the hospitality industry has used to create great guest experiences: PAEER (for Prepare, Anticipate, Engage, Evaluate, Reward). The model addresses four trends impacting healthcare: more patient-directed selection of healthcare service providers; greater transparency in the pricing of healthcare services to promote competition; more direct-to-consumer marketing to attract new patients; and the growing importance of patient satisfaction when payors determine reimbursement. As Shoemaker’s and Yesawich’s work reveals, Hospitable Healthcare is indeed just what the patient ordered!

Investigation of the Differences in how Patients Quantitatively Rate Inpatient Services Based on Teh Types of Qualitative Comments Patients Make on a Patient Satisfaction Survey in a Cancer Hospital

Download Investigation of the Differences in how Patients Quantitatively Rate Inpatient Services Based on Teh Types of Qualitative Comments Patients Make on a Patient Satisfaction Survey in a Cancer Hospital PDF Online Free

Author : Nicole R. Santuzzi
Publisher :
ISBN 13 :
Total Pages : 112 pages
Book Rating : 4.:/5 (184 download)

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Book Synopsis Investigation of the Differences in how Patients Quantitatively Rate Inpatient Services Based on Teh Types of Qualitative Comments Patients Make on a Patient Satisfaction Survey in a Cancer Hospital by : Nicole R. Santuzzi

Download or read book Investigation of the Differences in how Patients Quantitatively Rate Inpatient Services Based on Teh Types of Qualitative Comments Patients Make on a Patient Satisfaction Survey in a Cancer Hospital written by Nicole R. Santuzzi and published by . This book was released on 2007 with total page 112 pages. Available in PDF, EPUB and Kindle. Book excerpt: Abstract: The use of patient satisfaction surveys is one form of measurement used by hospitals to determine quality of services. Surveys of this nature ask patients to rate their perception of services on quantitative rating scales and to provide comments if so desired. In interpreting the results of such surveys a question raised by quality improvement staff is how patient comments compare to the quantitative rating scales. To answer this question a study was designed to determine if there are differences in how patients quantitatively rate their inpatient service in a given section of a patient satisfaction survey based on the types of qualitative comments they make about that given section. The sections of the survey instrument under study were admission, room, meals, nurses, tests and treatments, visitors and family, physician, discharge, personal issues, and overall assessment. The population under study consisted of patients discharged from the inpatient setting at the Ohio State University James Cancer Hospital and Solove Research Institute between April 1st to June 30th 2006 who completed and returned a copy of the hospital's patient satisfaction survey. The hospital uses the services of an independent vendor of satisfaction measurement to administer their patient satisfaction survey. A sample of 1,468 questionnaires was mailed over the months of April, May, and June 2006. 446 completed questionnaires were returned for a response rate of 30%. Each section of the survey was comprised of a Likert-type rating scale that ranged from 1 = "very poor" to 5 = "very good" and space for comment. A total of 1,068 comments were offered by the survey respondents. An expert panel was used to classify the comments by type (positive, negative, mixed, or neutral). Surveys were selected for data analysis if the patient provided a comment in the designated "comment" area of the survey section and responded to all quantitative questions for the section. This resulted in a decrease surveys from 446 to 335 with a varied sample size for each survey section. An ANOVA was conducted to determine if there were differences in how patients quantitatively rated their inpatient service in a given section of the survey based on the types of qualitative comments they make about that given section. Statistically significant differences were found between the quantitative data and qualitative comment types in all 10 sections of the survey. A Bonferroni, post-hoc test revealed that the average scale ratings were higher for patients who made positive comments compared to patients who made negative comments for 8 of the 10 survey sections. The "discharge" and "visitors and family" section of the survey were not included due to low sample size. A Positive qualitative comment produced a higher quantitative mean score than negative comment. The study results offer empirical evidence that there are differences in how patients quantitatively rate the services received in a hospital compared by patient comment types. From a practical standpoint hospital staff charged with interpreting patient satisfaction survey results could say negative comments produce lower quantitative ratings than positive comments.