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Author : Donald E. Johnson
Publisher :
ISBN 13 :
Total Pages : 324 pages
Book Rating : 4.:/5 (89 download)
Download or read book A Study of Clients' Satisfaction in Agency-client Relationships written by Donald E. Johnson and published by . This book was released on 1966 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Aino Halinen
Publisher : Routledge
ISBN 13 : 1134758138
Total Pages : 400 pages
Book Rating : 4.1/5 (347 download)
Download or read book Relationship Marketing in Professional Services written by Aino Halinen and published by Routledge. This book was released on 2012-11-12 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt: Relationship marketing is one of the most challenging marketing concepts of the decade. In a five-year 'fly on the wall' case study, Halinen explores the relationship between a Helsinki advertising agency and its international client.
Author : Jack Berkovi
Publisher : Routledge
ISBN 13 : 1317145631
Total Pages : 375 pages
Book Rating : 4.3/5 (171 download)
Download or read book Effective Client Management in Professional Services written by Jack Berkovi and published by Routledge. This book was released on 2016-04-29 with total page 375 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do firms become Client-centric? Effective Client Management in Professional Services is about putting the Client first, everywhere, in the activities of professional services firms. The book introduces The Client Management Model to enable firms to assess their level of Client orientation and relationship development. It also features The Client Management Index which enables firms to benchmark their result against their peers. Many firms are still developing and improving their commercial structures and approaches to attract, develop and retain Clients. Characteristically, professional services firms tend to lag their consumer goods and service industry counterparts in overall commerciality. Only recently have they discovered the value of having a strong brand promise with the associated employee engagement. In many firms achievement of Client satisfaction is not a strategic objective; this may need to be reviewed. This book provides a comprehensive, pragmatic guide to the Client relationship journey, from identifying potential Clients to their engagement, care, retention, development, loyalty and beyond. The handbook format has exercises and tools which can help to establish which Clients are likely to be the most lucrative and thus provide the desired financial returns. The book also includes insights from top practitioners, anecdotes, case studies, charts and useful exercises and checklists. Readers can also determine their own level of effectiveness using the end of chapter reviews and a diagnostic tool to produce a Client Management Profile.
Author : Paul Cowan
Publisher : Harriman House Limited
ISBN 13 : 0857198602
Total Pages : 201 pages
Book Rating : 4.8/5 (571 download)
Download or read book Connecting with Clients written by Paul Cowan and published by Harriman House Limited. This book was released on 2021-03-30 with total page 201 pages. Available in PDF, EPUB and Kindle. Book excerpt: CLIENT RELATIONSHIPS Finding some clients difficult to understand? Confused when they say one thing but mean another? Need better, more useful feedback? Sometimes feel on the back-foot? Have trouble managing client expectations? Wonder why they seem impossible to please? Concerned about being blind-sided by unexpected client loss? THIS BOOK IS YOUR LIFELINE Connecting with Clients contains new ideas derived from the world’s leading relationship experts Insights from over 500,000 pieces of client feedback worldwide With tips and guidance from an adman, organisational change agent, couples’ counsellor and co-founder of The Client Relationship Consultancy Dip into short chapters and discover a valuable insight on every page REJUVENATE YOUR CLIENT RELATIONSHIPS With the help of this book, you will be able to: Evaluate your client relationships and diagnose issues Recognise your part in a problem Obtain useful and clear feedback Understand, relate to and communicate with your clients Manage yourself and your team members Get the best from your clients so that they get the best from you CONNECTING WITH CLIENTS WILL SAVE YOU TIME, EFFORT AND MONEY AND MAKE LIFE MORE ENJOYABLE.
Author : Nicole Lorat
Publisher : GRIN Verlag
ISBN 13 : 3640438884
Total Pages : 29 pages
Book Rating : 4.6/5 (44 download)
Download or read book Client Agency Relationship written by Nicole Lorat and published by GRIN Verlag. This book was released on 2009-10 with total page 29 pages. Available in PDF, EPUB and Kindle. Book excerpt: Seminar paper from the year 2005 in the subject Business economics - Marketing, Corporate Communication, CRM, Market Research, Social Media, grade: B (Credit), 0 entries in the bibliography, language: English, abstract: The relationship between client and agency can make a difference between success or failure and the ability to work together successfully in the long-term. This report evaluates the client/agency relationship based on a practical example and provides recommendations to improve or terminate the relationship. It can be used as a guideline to review ones client agency relationship and take relevant steps to improve the outcomes of this working relationship.
Author : Justine Godchaux Eiseman
Publisher :
ISBN 13 :
Total Pages : pages
Book Rating : 4.:/5 (252 download)
Download or read book The Client Patient written by Justine Godchaux Eiseman and published by . This book was released on 1934 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Laura Empson
Publisher : OUP Oxford
ISBN 13 : 0191504947
Total Pages : 620 pages
Book Rating : 4.1/5 (915 download)
Download or read book The Oxford Handbook of Professional Service Firms written by Laura Empson and published by OUP Oxford. This book was released on 2015-08-13 with total page 620 pages. Available in PDF, EPUB and Kindle. Book excerpt: Over the past three decades the Professional Service Firm (PSF) sector has emerged as one of the most rapidly growing, profitable, and significant in the global economy. In 2013 the accountancy, management consulting, legal, and architectural sectors alone generated revenues of US$ 1.6 trillion and employed 14 million people. PSFs play an important role in developing human capital, creating innovative business services, reshaping government institutions, establishing and interpreting the rules of financial markets, and setting legal, accounting and other professional standards. The study of PSFs can offer insights into the contemporary challenges facing organizations within the knowledge economy, and deepen understanding of more conventional organizations. Despite their significance, however, PSFs have until recently remained very much in the shadows of organizational and management research. The Oxford Handbook of Professional Service Firms marks the coming of age of PSF scholarship with a comprehensive and integrative exploration of current research and thinking on PSFs, featuring contributions from internationally renowned scholars in the fields of organizational and management studies. It is divided into three distinct sections - the professions, the firms, and the professionals that work within them - and covers subjects from governance and leadership to regulation, entrepreneurship, and diversity. Bringing together a broad range of empirical and theoretical perspectives, the Handbook offers many potentially important insights into the contemporary challenges of organizations in the knowledge economy and suggests new lines of inquiry that may shed further light on the activities and performance of PSFs and the professionals who work within them.
Author : Paul Szwarc
Publisher : Kogan Page Publishers
ISBN 13 : 0749446218
Total Pages : 273 pages
Book Rating : 4.7/5 (494 download)
Download or read book Researching Customer Satisfaction and Loyalty written by Paul Szwarc and published by Kogan Page Publishers. This book was released on 2005-07-03 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer satisfaction and loyalty has been one of the largest areas of market research for the past twenty years, and interest in it continues to increase. Organizations today invest heavily in programmes designed to retain customers as they recognize the importance of having loyal, committed customers to sustain and increase company profits. Researching Customer Satisfaction and Loyalty is a vital guide to this expanding area. It examines how to research customer satisfaction from both a client and a supplier perspective, and how to get the best results from that research. The breadth of detail is exhaustive and topics covered include: the development of customer satisfaction and loyalty, management theories about it, qualitative and quantitative research, and how market research projects get commissioned. The book also looks at the factors that both supplier and client need to consider when preparing a research brief and proposal, how interest in this area is changing and what the future holds for research into customer satisfaction.
Author : Nayoung Park
Publisher :
ISBN 13 :
Total Pages : pages
Book Rating : 4.:/5 (756 download)
Download or read book A Model of Agency Client Transaction written by Nayoung Park and published by . This book was released on 2011 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: The results demonstrate the applicability of excellence theory to the particular public--agencies or clients--in the particular context--transaction. Both the Agency Group and the Client Group made a mutually beneficial choice as a result of two-way symmetrical communication. Also, both groups' coorientation states improved as a whole. This study approached the agency-client relationship from the two-way symmetrical perspective. The results suggest that 1) the agency-client transaction is not a zero-sum game but a positive sum game, 2) not only agencies but also clients should be willing to change their own behavior to increase the size of pie, and 3) both agencies and clients can have bigger pie through mutually beneficial trade of concessions.
Author : Robert Solomon
Publisher : John Wiley & Sons
ISBN 13 : 111922828X
Total Pages : 191 pages
Book Rating : 4.1/5 (192 download)
Download or read book The Art of Client Service written by Robert Solomon and published by John Wiley & Sons. This book was released on 2016-03-17 with total page 191 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical guide for providing exceptional client service Most advertising and marketing people would claim great client service is an elusive, ephemeral pursuit, not easily characterized by a precise skill set or inventory of responsibilities; this book and its author argue otherwise, claiming there are definable, actionable methods to the role, and provide guidance designed to achieve more effective work. Written by one of the industry's most knowledgeable client services executives, the book begins with a definition, then follows a path from an initial new business win to beginning, building, losing, then regaining trust with clients. It is a powerful source of counsel for those new to the business, for industry veterans who want to refresh or validate what they know, and for anyone in the middle of the journey to get better at what they do.
Author : Bruno Gralpois
Publisher : Publish Green
ISBN 13 : 159079205X
Total Pages : 387 pages
Book Rating : 4.5/5 (97 download)
Download or read book Agency Mania written by Bruno Gralpois and published by Publish Green. This book was released on 2010 with total page 387 pages. Available in PDF, EPUB and Kindle. Book excerpt: "A seasoned and well-respected marketing professional advises advertising, marketing, and communication agency managers and their clients about how to get the most from their client/agency partnership. He guides readers to adopt the industry's best practices and to avoid the common pitfalls"--Provided by publisher.
Author : United States. Rehabilitation Services Administration
Publisher :
ISBN 13 :
Total Pages : 700 pages
Book Rating : 4.:/5 (3 download)
Download or read book RSA Research Information System written by United States. Rehabilitation Services Administration and published by . This book was released on 1975 with total page 700 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Journal of Business Research written by and published by . This book was released on 2000 with total page 758 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Oswaal Editorial Board
Publisher : Oswaal Books
ISBN 13 : 9359585718
Total Pages : 225 pages
Book Rating : 4.3/5 (595 download)
Download or read book Oswaal ICSE Question Bank Chapter-wise Topic-wise Class 10 Commercial Studies | For 2025 Board Exams written by Oswaal Editorial Board and published by Oswaal Books. This book was released on 2024-04-09 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: Description of the Product: • 100% Updated with Latest Syllabus Questions Typologies: We have got you covered with the latest and 100% updated curriculum • Crisp Revision with Topic-wise Revision Notes & Smart Mind Maps: Study smart, not hard! • Extensive Practice with 700+ Questions & Self Assessment Papers: To give you 700+ chances to become a champ! • Concept Clarity with 500+ Concepts & Concept Videos: For you to learn the cool way—with videos and mind-blowing concepts • 100% Exam Readiness with Expert Answering Tips & Suggestions for Students: For you to be on the cutting edge of the coolest educational trends
Author :
Publisher : Academic Conferences Limited
ISBN 13 : 1909507016
Total Pages : 468 pages
Book Rating : 4.9/5 (95 download)
Download or read book ICMLG2013 Proceedings of the International Conference on Management, Leadership and Governance written by and published by Academic Conferences Limited. This book was released on 2013 with total page 468 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Anthony N. Maluccio
Publisher : Simon & Schuster Books For Young Readers
ISBN 13 :
Total Pages : 344 pages
Book Rating : 4.3/5 (91 download)
Download or read book Learning from Clients written by Anthony N. Maluccio and published by Simon & Schuster Books For Young Readers. This book was released on 1979 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: USA. Monograph on research into family social work, an evaluation of the type of social services provided by social workers - investigates clients perception of the various stages and aspects of treatment, and compares their views with the perception of their social workers, discusses equally the role of the clergy, psychologists and psychiatry, and covers engagement, intervention and termination, and includes a summary and discussions of major results. Bibliography pp. 303 to 315, references and statistical tables.
Author : Management Association, Information Resources
Publisher : IGI Global
ISBN 13 : 179989021X
Total Pages : 1865 pages
Book Rating : 4.7/5 (998 download)
Download or read book Research Anthology on Strategies for Using Social Media as a Service and Tool in Business written by Management Association, Information Resources and published by IGI Global. This book was released on 2021-05-28 with total page 1865 pages. Available in PDF, EPUB and Kindle. Book excerpt: Social media has become an integral part of society as social networking has become a main form of communication and human interaction. To stay relevant, businesses have adopted social media tactics to interact with consumers, conduct business, and remain competitive. Social technologies have reached a vital point in the business world, being essential in strategic decision-making processes, building relationships with consumers, marketing and branding efforts, and other important areas. While social media continues to gain importance in modern society, it is essential to determine how it functions in contemporary business. The Research Anthology on Strategies for Using Social Media as a Service and Tool in Business provides updated information on how businesses are strategically using social media and explores the role of social media in keeping businesses competitive in the global economy. The chapters will discuss how social tools work, what services businesses are utilizing, both the benefits and challenges to how social media is changing the modern business atmosphere, and more. This book is essential for researchers, instructors, social media managers, business managers, students, executives, practitioners, industry professionals, social media analysts, and all audiences interested in how social media is being used in modern businesses as both a service and integral tool.
