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A Service Engineering Method For Knowledge Intense Person Oriented Services
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Book Synopsis A Service Engineering Method for Knowledge-Intense Person-Oriented Services by : Philipp Menschner
Download or read book A Service Engineering Method for Knowledge-Intense Person-Oriented Services written by Philipp Menschner and published by kassel university press GmbH. This book was released on 2015-01-01 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: Keine Angaben
Book Synopsis Modularization of Services by : Peters, Christoph
Download or read book Modularization of Services written by Peters, Christoph and published by kassel university press GmbH. This book was released on 2016 with total page 251 pages. Available in PDF, EPUB and Kindle. Book excerpt: The design and provision of telemedical services which are both, efficient and customer-centric, constitute a huge challenge in the promising field of telemedicine. This dissertation presents an adequate solution. It outlines a systematic approach for the modularization of telemedical services: the SMART method. Following a design science research approach, this method was iteratively designed and evaluated. Thereby, the three overarching research questions could be answered successfully. They address the requirements elicitation, the design, and the evaluation of the method. The application of the SMART method confirms the intended effects, e.g., higher efficiencies due to reuse of service modules, and represents the key practical contribution of this thesis. Thus, service providers from the field of telemedicine are enabled to design and provide their services in an efficient and user-centric fashion. This dissertation contributes to all person-oriented fields that face digital transformations.
Book Synopsis Engineering Service Systems in the Digital Age by : Benedikt S. Höckmayr
Download or read book Engineering Service Systems in the Digital Age written by Benedikt S. Höckmayr and published by Springer. This book was released on 2019-04-15 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: Benedikt S. Höckmayr explores the unique characteristics of service systems in the digital age and provides generalizable guidelines for engineering these complex entities. The author contributes towards understanding the socio-technical mechanisms that lead to according novel digitally enabled service offerings, together with paving the way for the maturation of a body of design knowledge for their systematic and structured development. Grounded in the worldview of Design Science Research as a problem-solving paradigm, the knowledge contribution provides innovation and service managers with evidence-based design knowledge that is attuned to be applied in everyday business contexts.
Book Synopsis Theorizing a Service Structure by : Mahei Manhai Li
Download or read book Theorizing a Service Structure written by Mahei Manhai Li and published by BoD – Books on Demand. This book was released on 2023-10-18 with total page 342 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Design Principles for the Productive Delivery of Blended Learning Services by : Philipp Bitzer
Download or read book Design Principles for the Productive Delivery of Blended Learning Services written by Philipp Bitzer and published by kassel university press GmbH. This book was released on 2015-01-01 with total page 345 pages. Available in PDF, EPUB and Kindle. Book excerpt: Betriebliche Weiterbildung soll lebenslanges Lernen im Arbeitskontext ermöglichen und befördern. Diese wird immer wichtiger, da sich das wirtschaftliche Umfeld immer dynamischer durch globalen Wettbewerb von Arbeit, Produktion und Dienstleistungen verändert. Dies bedingt auch veränderte Bedarfe an Fertigkeiten und Fähigkeiten sowie dem notwendigen Fachwissen. Es ist wettbewerbskritisch für Mitarbeiter und Unternehmen, kontinuierlich und immer besser lebenslang zu lernen. Daher gilt die betriebliche Weiterbildung als wichtige Voraussetzung, um volkswirtschaftliches Wachstum zu erreichen und zunehmend globalisiertem Wettbewerb begegnen zu können. In diesem Kontext widmet sich die vorliegende Arbeit der Erforschung von Messung und Beeinflussung der Produktivität von IT-gestützten Weiterbildungsformaten, konkret der Gestaltung von IT-gestützten Weiterbildungsformaten unter Berücksichtigung von Effizienz und Effektivitätsgesichtspunkten.
Book Synopsis Designing Physical Interaction Platforms by : Maximilian Perez Mengual
Download or read book Designing Physical Interaction Platforms written by Maximilian Perez Mengual and published by Springer Nature. This book was released on 2023-10-12 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Physical interaction platforms (PIPs) such as living labs, innovation labs or co-working spaces serve as environments for ideas, experiments, and collaborative innovation. They play a key role in value creation by orchestrating ecosystem actors and facilitating interaction, e.g. the exchange of goods, services, or social currency such as information. This book explores how PIPs can be systematically designed. It adopts a platform perspective, focusing on value creation for manifold actors as a fundamental element for the sustainable operation of a platform. Well-established insights from the design of digital platforms are taken as a foundation and adapted to the physical world. This analysis is compiled of 4 major studies, structured along the lifecycle of a PIP. The first study explores design dimensions of PIPs as a basis for a design process. The second study explores the design process of a PIP itself. The third study explores sustainable innovation of PIP during later stages of their lifecycle. The fourth study applies the findings and models from studies 1-3 in a PIP design process and evaluates them. This book addresses both scholars and practitioners alike. The models and the knowledge generated contribute to the scholarly understanding of spaces for innovation and value creation while enabling designers to create sustainably successful and engaging PIPs.
Book Synopsis The Oxford Handbook of Professional Service Firms by : Laura Empson
Download or read book The Oxford Handbook of Professional Service Firms written by Laura Empson and published by Oxford University Press, USA. This book was released on 2015 with total page 561 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Oxford Handbook of Professional Service Firms discusses firms providing services in the traditional professions such as law, accounting, and architecture as well as newer sectors such as, management consulting, advertising, and engineering. It provides a critical overview of contemporary research on PSFs, and suggests avenues of future inquiry.
Book Synopsis Knowledge and Innovation in the New Service Economy by : Birgitte Andersen
Download or read book Knowledge and Innovation in the New Service Economy written by Birgitte Andersen and published by Edward Elgar Publishing. This book was released on 2000-11-27 with total page 348 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'Knowledge and Innovation in the New Service Economy is an interesting book that provides a good overview of recent trends in the service sector. . . . This book is recommended for libraries supporting upper division and graduate programs in international business and e-commerce, or for those who want a thorough overview of the knowledge-based service economy.' - Steven W. Staninger, Business Information Alert Knowledge and innovation are key factors contributing to growth and prosperity in the new service economy. This book presents original, empirical and theoretical contributions to address the economic dimensions of knowledge and the organisation of knowledge intensive activity through specialised services. Specific analyses include: * macro statistics to highlight the contribution of services to economic activity * firm level survey data to identify and consider client relations * case studies of four innovation-oriented business services.
Book Synopsis Best Practices and New Perspectives in Service Science and Management by : Ordóñez de Pablos, Patricia
Download or read book Best Practices and New Perspectives in Service Science and Management written by Ordóñez de Pablos, Patricia and published by IGI Global. This book was released on 2013-04-30 with total page 418 pages. Available in PDF, EPUB and Kindle. Book excerpt: Within global commerce, services and management play a vital role in the economy. Service systems are necessary for organizations, and a multi-disciplinary approach is ideal to establish full understanding of these systems. Best Practices and New Perspectives in Service Science and Management provides original research on all aspects of service science, service management, service engineering, and its supporting technology in order to administer cutting-edge knowledge to encourage the improvement of services. This book is essential for researchers and practitioners in the fields of computer science, software management, and engineering.
Book Synopsis Introduction to Service Engineering by : Waldemar Karwowski
Download or read book Introduction to Service Engineering written by Waldemar Karwowski and published by John Wiley & Sons. This book was released on 2010-01-12 with total page 672 pages. Available in PDF, EPUB and Kindle. Book excerpt: What you need to know to engineer the global service economy. As customers and service providers create new value through globally interconnected service enterprises, service engineers are finding new opportunities to innovate, design, and manage the service operations and processes of the new service-based economy. Introduction to Service Engineering provides the tools and information a service engineer needs to fulfill this critical new role. The book introduces engineers as well as students to the fundamentals of the theory and practice of service engineering, covering the characteristics of service enterprises, service design and operations, customer service and service quality, web-based services, and innovations in service systems. Readers explore such key aspects of service engineering as: The role of service science in developing a smarter planet Service enterprises, including: enterprise value creation, architecture of service organizations, service enterprise modeling, and the application of methods of systems engineering to services Service design, including collaborative e-service systems and the new service development process Service operations and management, including service call centers Service quality, from design operations to customer relations Web-based services and technology in the global e-organization Innovation in service systems from service engineering to integrative solutions, service-oriented architecture solutions, and technology transfer streams With chapters written by fifty-seven specialists and edited by bestselling authors Gavriel Salvendy and Waldemar Karwowski, Introduction to Service Engineering uses numerous examples, problems, and real-world case studies to help readers master the knowledge and the skills required to succeed in service engineering.
Book Synopsis Smart Digital Service Ecosystems by : Youakim Badr
Download or read book Smart Digital Service Ecosystems written by Youakim Badr and published by Springer Nature. This book was released on 2023-05-16 with total page 138 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a holistic overview of the major advances that have been made in the context of Service Science with a focus on IT-enabled services. To address challenges in collaborative, social-centric, ad-hoc, dynamic and open environments, the book studies IT-enabled service systems from two distinct but complementary research perspectives: service engineering and service computing. From a service engineering view, the book shows how to apply a systemic approach to tackle social problems from holistic and multi-disciplinary perspectives by focusing on service systems and developing a service design framework, including socio-technical aspects, the service reference model, data-driven collaboration processes, the incremental design method, requirement propagation, and system adaptability with feedback loops. From a service computing view, the book introduces a service-oriented aided infrastructure to support IT-enabled service systems in ICT-facilitated environments and provide access to tangible and intangible resources in a trustworthy environment. The book offers a valuable companion and comprehensive reference guide for undergraduate and graduate students who want to learn about current concepts for designing and implementing service systems; and for researchers who want to identify future directions in build smart digital service ecosystems, integrating Internet of Things (IoT) and Artificial Intelligence (AI) and cyber-security. The book also appeals to developers who need to implement advanced services and want to capitalize on corresponding business models, customer-driven interaction, and scalable architectures.
Book Synopsis Elgar Encyclopedia of Services by : Faïz Gallouj
Download or read book Elgar Encyclopedia of Services written by Faïz Gallouj and published by Edward Elgar Publishing. This book was released on 2023-01-17 with total page 755 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Encyclopedia of Services is a ground-breaking resource that offers a unique overview of what constitutes the main source of wealth and employment in our contemporary economies, namely services. This title contains one or more Open Access chapters.
Book Synopsis Advances in the Human Side of Service Engineering by : Christine Leitner
Download or read book Advances in the Human Side of Service Engineering written by Christine Leitner and published by Springer Nature. This book was released on 2021-07-02 with total page 529 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book reports on cutting-edge research and best practices in developing innovative service systems. It covers issues concerning the suitability of a given system for human use, human services, and excellent human experiences. It explores a wide range of ways in which human factors in engineering, ergonomics, human–computer interaction (HCI), cognitive engineering, and many other disciplines can contribute to the design and management of service systems. It considers aspects related to cost effectiveness, ethics, and privacy, among others, and covers applications in many areas, from healthcare to education, transportation, and the economy. Based on the AHFE 2021 Conference on the Human Side of Service Engineering, held virtually on 25–29 July, 2021, from USA, this book provides readers with a comprehensive overview of current research and future challenges in the field of service engineering, together with practical insights into the development of innovative services for various kinds of organizations.
Book Synopsis Knowledge Engineering and Management by : Guus Schreiber
Download or read book Knowledge Engineering and Management written by Guus Schreiber and published by MIT Press. This book was released on 2000 with total page 476 pages. Available in PDF, EPUB and Kindle. Book excerpt: The disciplines of knowledge engineering and knowledge management are closely tied. Knowledge engineering deals with the development of information systems in which knowledge and reasoning play pivotal roles. Knowledge management, a newly developed field at the intersection of computer science and management, deals with knowledge as a key resource in modern organizations. Managing knowledge within an organization is inconceivable without the use of advanced information systems; the design and implementation of such systems pose great organization as well as technical challenges.
Book Synopsis Encyclopedia of Information Technology Curriculum Integration by : Tomei, Lawrence A.
Download or read book Encyclopedia of Information Technology Curriculum Integration written by Tomei, Lawrence A. and published by IGI Global. This book was released on 2008-02-28 with total page 1146 pages. Available in PDF, EPUB and Kindle. Book excerpt: As more and more universities, schools, and corporate training organizations develop technology plans to ensure technology will directly benefit learning and achievement, the demand is increasing for an all-inclusive, authoritative reference source on the infusion of technology into curriculums worldwide. The Encyclopedia of Information Technology Curriculum Integration amasses a comprehensive resource of concepts, methodologies, models, architectures, applications, enabling technologies, and best practices for integrating technology into the curriculum at all levels of education. Compiling 154 articles from over 125 of the world's leading experts on information technology, this authoritative reference strives to supply innovative research aimed at improving academic achievement, teaching and learning, and the application of technology in schools and training environments.
Book Synopsis Fuzzy Systems and Knowledge Discovery by : Lipo Wang
Download or read book Fuzzy Systems and Knowledge Discovery written by Lipo Wang and published by Springer Science & Business Media. This book was released on 2006-09-19 with total page 1362 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed proceedings of the Third International Conference on Fuzzy Systems and Knowledge Discovery, FSKD 2006, held in federation with the Second International Conference on Natural Computation ICNC 2006. The book presents 115 revised full papers and 50 revised short papers. Coverage includes neural computation, quantum computation, evolutionary computation, DNA computation, fuzzy computation, granular computation, artificial life, innovative applications to knowledge discovery, finance, operations research, and more.
Book Synopsis Theory of Science and Technology Transfer and Applications by : Sifeng Liu
Download or read book Theory of Science and Technology Transfer and Applications written by Sifeng Liu and published by CRC Press. This book was released on 2016-04-19 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: Constructive Suggestions for Efficiently Implementing Technology Transfer Theory of Science and Technology Transfer and Applications presents the mechanisms, features, effects, and modes of technology transfer. It addresses the measurement, cost, benefit, optimal allocation, and game theory of technology transfer, along with the dynamics of the tec
