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Author :
Publisher :
ISBN 13 : 9780990372820
Total Pages : pages
Book Rating : 4.3/5 (728 download)
Download or read book A Patient-centered Approach to Handling Complaints and Grievances written by and published by . This book was released on 2015 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Liz Osborne
Publisher : Jones & Bartlett Learning
ISBN 13 : 9780763726225
Total Pages : 252 pages
Book Rating : 4.7/5 (262 download)
Download or read book Resolving Patient Complaints written by Liz Osborne and published by Jones & Bartlett Learning. This book was released on 2004 with total page 252 pages. Available in PDF, EPUB and Kindle. Book excerpt: Using a clear, straightforward approach, this book provides a patient-oriented approach to complaint handling that can be used by all staff in an office, clinic, or system. Readers will learn how to develop a system for documenting patient complaints and comments, As well as strategies for monitoring and analyzing the information documented by patient claims. Other tools include a mechanism for changing behaviors of health care providers and improving delivery systems, strategies for dealing with difficult and abusive patients, and sample scripted transcripts for dealing with the most common types of complaints heard by health care practitioners. With a solid service recovery system in place, health care organizations and practices can meet accreditation agency standards for grievance processes, and, As a result, greatly reduce risk management claims. Resolving Patient Complaints: A Step-by-Step Guide to Effective Service Recovery provides managers, physicians, and employees with the skills and tools necessary to implement a service recovery process to respond to and review patient complaints and concerns about quality of care. Author Liz Osborne draws on her 15 years of experience as manager of a patient relations department in a large HMO to give expert advice on addressing patient dissatisfaction appropriately and effectively.
Author : Addie M. Abushousheh
Publisher : John Wiley & Sons
ISBN 13 : 1119612012
Total Pages : 597 pages
Book Rating : 4.1/5 (196 download)
Download or read book Person-Centered Care written by Addie M. Abushousheh and published by John Wiley & Sons. This book was released on 2019-07-05 with total page 597 pages. Available in PDF, EPUB and Kindle. Book excerpt: While the benefits of Person-Centered Care (PCC) to both caregivers and care-receivers are significant, development and implementation can be undermined by unsupportive or absent documentation. A timely response to emerging needs in long-term care, this innovative and practical toolkit provides expert guidance as well as specific policy and workforce documents that assist healthcare professionals to advance and sustain a PCC philosophy in their care community. Person-Centered Care: A Policies & Workforce Toolkit for Long-Term Care Settings delivers an overview of PCC, educates organizational stakeholders on core concepts, presents policies and procedures in the advancement of PCC, and describes the essential function of job descriptions as related to recruitment, new team member selection, orientation, supervision and performance management. Delivers step-by-step guidance for developing, implementing, and managing PCC policies in long-term care communities Provides ready-to-use, adaptable documents to establish an organizational foundation for PCC Offers practical suggestions, real-life examples, and field-tested directives for PCC Prevents imprecise, outdated and conflicting policies and procedures that can lead to penalties or loss of certification Includes a complete collection of PCC policies and job descriptions accessed in the appendix and online Written by leading experts in the field, Person-Centered Care: A Policies & Workforce Toolkit for Long-Term Care Settings is an invaluable resource for any long-term care provider seeking to reach their goals of implementing and sustaining person-centered care.
Author : Diane M. Klieger
Publisher : Elsevier Health Sciences
ISBN 13 : 0323277187
Total Pages : 1248 pages
Book Rating : 4.3/5 (232 download)
Download or read book Saunders Essentials of Medical Assisting - E-Book written by Diane M. Klieger and published by Elsevier Health Sciences. This book was released on 2013-08-07 with total page 1248 pages. Available in PDF, EPUB and Kindle. Book excerpt: Saunders Essentials of Medical Assisting, 2nd Edition, is designed to give you just the right amount of the essential information you need to prepare for your career as a medical assistant. It covers all of the need-to-know information in an organized, approachable format. The condensed information is perfect for shorter programs of study and as a review tool for certification or re-certification for practicing medical assistants. Full-color and visually oriented, this text presents information in manageable segments that give you all the relevant facts, without being overwhelming. With the most up-to-date information on basic body systems; foundational concepts such as medical terminology, nutrition, and full coverage of office concepts and procedures, you’ll have everything you need to know to begin your Medical Assisting career with confidence. Full-color design is visually stimulating and great for visual learners. Helpful studying features guide students through the material, such as: Learning Objectives for every chapter, Key Information summarized in tables throughout the text, and emphasized Key Words! Practical Applications case studies at the beginning of each chapter quickly introduce students to real-life Medical Assisting. Word Parts and Abbreviations at the end of the Anatomy and Physiology sections reinforce learned medical terminology. Illustrated step-by-step Procedures, with charting examples and rationales, show how to perform and document administrative and clinical procedures. UPDATED information on Medical Office Technology prepares students for jobs in today’s modern, and often hectic, medical offices. NEW Disaster Preparedness content demonstrates how medical offices can work closely with community and health departments during an emergency. Newly organized information emphasizes foundational areas of knowledge, with new chapters on Nutrition, Phlebotomy (Venipuncture), and Blood, Lymphatic, and Immune Systems.
Author : Craig Liebenson
Publisher : Lippincott Williams & Wilkins
ISBN 13 : 149633941X
Total Pages : 2860 pages
Book Rating : 4.4/5 (963 download)
Download or read book Rehabilitation of the Spine: A Patient-Centered Approach written by Craig Liebenson and published by Lippincott Williams & Wilkins. This book was released on 2019-10-29 with total page 2860 pages. Available in PDF, EPUB and Kindle. Book excerpt: The gold standard resource in the field, Rehabilitation of the Spine: A Patient-Centered Approach provides a practical overview of all aspects of spinal rehabilitation. The 3rd Edition has been completely revised, with new information to bring you up to date. Comprehensive and easy to read, this reference is invaluable for chiropractors and physical therapists, as well as spine surgeons, physician assistants, and nurse practitioners involved in the care of patients with spine problems.
Author : Planetree Foundation
Publisher : John Wiley & Sons
ISBN 13 : 1118450086
Total Pages : 166 pages
Book Rating : 4.1/5 (184 download)
Download or read book The Putting Patients First Field Guide written by Planetree Foundation and published by John Wiley & Sons. This book was released on 2013-09-20 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book answers 'why not' and 'how to' for health care accreditation bodies, quality experts, and frontline professionals, moving the reader from timely information, to inspiration, and through patient-centered action with practical tools and potent case studies." Paul vanOstenberg, DDS, MS, vice president, Accreditation and Standards, Joint Commission International "This superb guide from Planetree illustrates that providing high-quality, high-value, patient-centered health care is not a theoretical ideal. The case studies make clear that these goals are attainable; they are being achieved by leading health care organizations worldwide, and there is a clear road map for getting there right here in this book." Susan Dentzer, senior policy adviser to the Robert Wood Johnson Foundation "At IHI, we follow the principle, 'all teach, all learn' the idea that everyone, everywhere has something to teach, and something to learn. This remarkable and indispensable guide is as pure an example of this principle as I've come across." Maureen Bisognano, president and chief executive officer, Institute for Healthcare Improvement "The International Society for Quality in Health Care's mission is to inspire, promote, and support continuous improvement in the quality and safety of health care worldwide. It is in this spirit that we welcome this new book on patient-centered care. As in their previous work, the authors demonstrate just how critical it is to develop an organizational culture that puts patients first." Peter Carter, chief executive officer, International Society for Quality in Health Care
Author : Sorush Batmangelich, EdD, MHPE
Publisher : Demos Medical Publishing
ISBN 13 : 1617051330
Total Pages : 409 pages
Book Rating : 4.6/5 (17 download)
Download or read book Physical Medicine and Rehabilitation Patient-Centered Care written by Sorush Batmangelich, EdD, MHPE and published by Demos Medical Publishing. This book was released on 2014-09-04 with total page 409 pages. Available in PDF, EPUB and Kindle. Book excerpt: Built around the six core competencies for physicians practicing rehabilitation medicine as required by the ACGME, Physical Medicine and Rehabilitation Patient-Centered Care: Mastering the Competencies is a unique, self-directed text for residents. Covering all aspects of patient-centered care in the practice of physical medicine and rehabilitation, the book provides a competency-based approach to topics and conditions commonly encountered in this specialty. Thoughtfully organized chapters offer easy-to-access clinical content for all major practice areas, and the bookís competency-based goals and objectives also serve as a clear platform for educating physiatrists in training during their clinical rotations. The first part of the book presents the foundations of the core competencies (medical knowledge, professionalism, patient care, practice-based learning and improvement, system-based practice, and interpersonal and communication skills) with basic principles for application, and also includes chapters on implementing educational milestones, core professional education principles, and building leadership skills. In the second part, experts in the field apply these core competencies to the management of common conditions including stroke, spinal cord and brain injury, amputation and prosthetics, musculoskeletal disorders, multiple sclerosis, and much more. Each of these chapters identifies goals and objectives for each competency and concludes with a representative case study and self-assessment questions with answers and explanations. The book also provides references to key articles and links to internet-based educational materials. Practical tips, how-to and where-to guides, key points, tables, and charts also help to maintain current knowledge and competency in the many areas that comprise the field of PM&R. The book will be a valuable asset to physiatrists in training, program directors, and teaching faculty in rehabilitation medicine training programs, and for continuing professional development. Key Features: Addresses core competencies for rehabilitation medicine physicians as required by the ACGME Covers all major physiatric practice areas with facts, concepts, goals, and objectives following the competency model Grounded in a holistic, patient-centered approach Presents sample case studies with discussion points and self-assessment questions with answer key and explanations for each area to track progress and build clinical acumen
Author : National Academies of Sciences, Engineering, and Medicine
Publisher : National Academies Press
ISBN 13 : 0309466601
Total Pages : 467 pages
Book Rating : 4.3/5 (94 download)
Download or read book Evaluation of the Department of Veterans Affairs Mental Health Services written by National Academies of Sciences, Engineering, and Medicine and published by National Academies Press. This book was released on 2018-03-29 with total page 467 pages. Available in PDF, EPUB and Kindle. Book excerpt: Approximately 4 million U.S. service members took part in the wars in Afghanistan and Iraq. Shortly after troops started returning from their deployments, some active-duty service members and veterans began experiencing mental health problems. Given the stressors associated with war, it is not surprising that some service members developed such mental health conditions as posttraumatic stress disorder, depression, and substance use disorder. Subsequent epidemiologic studies conducted on military and veteran populations that served in the operations in Afghanistan and Iraq provided scientific evidence that those who fought were in fact being diagnosed with mental illnesses and experiencing mental healthâ€"related outcomesâ€"in particular, suicideâ€"at a higher rate than the general population. This report provides a comprehensive assessment of the quality, capacity, and access to mental health care services for veterans who served in the Armed Forces in Operation Enduring Freedom/Operation Iraqi Freedom/Operation New Dawn. It includes an analysis of not only the quality and capacity of mental health care services within the Department of Veterans Affairs, but also barriers faced by patients in utilizing those services.
Author : Harry S. Hertz
Publisher : DIANE Publishing
ISBN 13 : 1437921027
Total Pages : 92 pages
Book Rating : 4.4/5 (379 download)
Download or read book Health Care Criteria for Performance Excellence written by Harry S. Hertz and published by DIANE Publishing. This book was released on 2010 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt: Health care org. have used these Criteria to address these challenges: focus on core competencies, intro. new technol., reduce costs, commun. and sharing info. electronically, estab. new alliances with health care providers, or maintain market advantage. Whatever the size of your org., the Criteria provides a valuable framework that can help you plan in an uncertain environ. Use the Criteria to assess performance on these indicators: health care outcomes; patient satis.; and operational, staff, and financial indicators. The 2009-2010 Criteria can help you align resources with approaches, such as Plan-Do-Check-Act cycles, a Balanced Scorecard, and Six Sigma; improve commun., productivity, and effectiveness; and achieve strategic goals. Illus.
Author : Martin Partington
Publisher : Oxford University Press
ISBN 13 : 019880248X
Total Pages : 355 pages
Book Rating : 4.1/5 (988 download)
Download or read book Introduction to the English Legal System 2017-2018 written by Martin Partington and published by Oxford University Press. This book was released on 2017 with total page 355 pages. Available in PDF, EPUB and Kindle. Book excerpt: This text offers a lively analysis of the issues which currently face the English legal system, but without getting into the level of detail found in other texts.
Author : Marc F. Swiontkowski
Publisher : Lippincott Williams & Wilkins
ISBN 13 : 1975143361
Total Pages : 567 pages
Book Rating : 4.9/5 (751 download)
Download or read book Manual of Orthopaedics written by Marc F. Swiontkowski and published by Lippincott Williams & Wilkins. This book was released on 2020-12-11 with total page 567 pages. Available in PDF, EPUB and Kindle. Book excerpt: Now in vibrant full color, Manual of Orthopaedics, Eighth Edition, provides the must-know information you need to diagnose and treat musculoskeletal injuries and diseases with confidence. This quick-reference manual has been completely updated and revised to include content particularly valuable for orthopaedic physician assistants, while retaining key information for orthopaedic residents and nurse practitioners, primary care physicians, and orthopaedic providers in all practice environments.
Author : Jennifer A Pieren
Publisher : Elsevier Health Sciences
ISBN 13 : 0323933033
Total Pages : 1122 pages
Book Rating : 4.3/5 (239 download)
Download or read book Darby & Walsh Dental Hygiene - E-Book written by Jennifer A Pieren and published by Elsevier Health Sciences. This book was released on 2024-01-19 with total page 1122 pages. Available in PDF, EPUB and Kindle. Book excerpt: Darby & Walsh Dental Hygiene: Theory and Practice, 6th Edition offers everything you need to succeed in your coursework and clinical and professional practice. No other dental hygiene foundational text incorporates clinical competencies, theory, and evidence-based practice in such an approachable way. All discussions — from foundational concepts to diagnosis to pain management — are presented within the context of a unique person-centered model that takes the entire person into consideration. A veritable who’s-who of dental hygiene educators, practitioners, and researchers cite the latest studies throughout the text to provide a framework to help you in your decision-making and problem-solving. New to this edition is an increased focus on new and emerging technologies, enhanced coverage of infection control in the time of COVID-19, and new chapters on telehealth and teledentistry and mental health and self-care. · Focus on research and evidence-based practice, with expert chapter authors (educators, practitioners, and researchers) from across the United States and beyond· Step-by-step procedure boxes with accompanying illustrations, clinical photos, and rationales; procedure videos online included with new text purchase· Expansive art program, featuring modern illustrations and updated clinical photos· Human Needs Conceptual Model Framework in which all discussions are presented within the context of a client-centered model that takes the entire person into consideration· Chapter features including professional development opportunities; learning competencies; patient education tips; critical thinking scenarios; and discussions of legal, ethical, and safety issues to hone practical application and problem solving, and to bring the profession to life for students NEW! Increased focus on new and emerging technologies keeps you up to date with the latest advances in the field. NEW! Telehealth chapter explains how to practice telehealth and teledentistry in nontraditional and community-based settings. NEW! Mental Health and Self-Care chapter provides timely content on safeguarding mental health and wellness for the practitioner and the patient. UPDATED! Enhanced coverage of infection control prepares you to practice as a dental hygienist in the time of COVID-19 and potential future pandemic events. UPDATED! Coverage of Caries Management by Risk Assessment (CAMBRA®) for integrating into the dental hygiene process of care. EXPANDED! Further integration of the current American Academy of Periodontology periodontal classifications throughout the text. Integration of theory throughout the book includes content on how to incorporate the use of theory in practice.
Author : Abdul Kader Mohiuddin
Publisher : Universal-Publishers
ISBN 13 : 1627343083
Total Pages : 690 pages
Book Rating : 4.6/5 (273 download)
Download or read book The Role of the Pharmacist in Patient Care written by Abdul Kader Mohiuddin and published by Universal-Publishers. This book was released on 2020 with total page 690 pages. Available in PDF, EPUB and Kindle. Book excerpt: The goal of a high quality, cost-effective and accessible health care for patients is achieved through constructing a team-based and patient-centered health care delivery system. The expanded role of pharmacists uplifts them to patient care from dispensing and manufacturing or marketing of drugs. Along with doctors and allied health professionals, pharmacists are increasingly recognized as an integral part of the patient care team. Furthermore, colleges of pharmacy need to revise and up-date their curricula to accommodate the progressively increasing development in the pharmaceutical education and the evolving new roles of practicing pharmacists in patient care settings. This book focuses on the expanded role of the pharmacists in total patient care including prescribing, dispensing, compounding, administering and monitoring of drugs at home, hospital, community, hospice, critical care, changeover and other care settings. The sector is emerging in both developed and under-developed countries. Overburdened by patient loads and the explosion of new drugs physicians turned to pharmacists more and more for drug information especially within institutional settings. And today’s patient care pharmacists are taking more interests in medication review and reconciliation, patient education and counseling, creating drug therapy regimen and monitoring compliance. The purpose of this book is to guide the pharmacists in their daily interactions with patients and to ensure collaboration with other health professionals. The contents are mostly based on recently published articles related to patient care, with most recent ideas and activities followed by the patient care pharmacists around the globe. However, a pharmacist implements the care plan in collaboration with other health care professionals and the patient or caregiver. Along with professional guidelines, the book discusses the concepts and best practices of patient interaction, patient rights, and ethical decision-making for the professional pharmacist, apprentice and student. In every chapter, the role of pharmacists in that chapter specific issues are detailed explicitly so that a professional pharmacist or a student can figure out his or her do’s and don’ts in that specific situation. Moreover, further reading references are listed as future recommendations. So, the book is an archive of potential references too. Among so many books about patient care, either doctors’ or nurses’ roles are highlighted. The proposed book highlights the pharmacists’ roles and responsibilities to the most, separated from those of doctors and nurses, with the most recent information obtained from most publications in several journals, books, bulletins, newsletter, magazines etc.
Author : Kirsti Malterud
Publisher : Radcliffe Publishing
ISBN 13 : 9781857759471
Total Pages : 214 pages
Book Rating : 4.7/5 (594 download)
Download or read book Chronic Myofascial Pain written by Kirsti Malterud and published by Radcliffe Publishing. This book was released on 2002 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: This text applies a patient-centred approach, based on evidence and experience, applicable to this particular clinical topic. It provides patient-centred perspectives as an approach to the better understanding of the symptoms and their origins and consequences.
Author : Barbara J. Youngberg
Publisher : Jones & Bartlett Publishers
ISBN 13 : 0763774049
Total Pages : 677 pages
Book Rating : 4.7/5 (637 download)
Download or read book Patient Safety Handbook written by Barbara J. Youngberg and published by Jones & Bartlett Publishers. This book was released on 2013 with total page 677 pages. Available in PDF, EPUB and Kindle. Book excerpt: Examines the newest scientific advances in the science of safety.
Author : Nairn Wilson
Publisher : John Wiley & Sons
ISBN 13 : 0470670525
Total Pages : 576 pages
Book Rating : 4.4/5 (76 download)
Download or read book Manual of Clinical Procedures in Dentistry written by Nairn Wilson and published by John Wiley & Sons. This book was released on 2018-02-05 with total page 576 pages. Available in PDF, EPUB and Kindle. Book excerpt: A definitive manual covering everything you need to know about the core procedures in dentistry The Manual of Clinical Procedures in Dentistry comprehensively explains the core procedures in dentistry, how to do them, and the rationale that underpins them. Full of useful and easy-to-access information, it acts as a compendium of practical procedures in primary dental care, supporting students and dental practitioners in their daily professional and academic lives. This manual is a complete, practical guide to the delivery of effective, state of the art oral healthcare—the ‘what, when, and how’ of clinical practice. It compiles chapters written by expert clinicians on topics such as dental imaging, the management of dental pain, conscious sedation, operative dentistry, implant dentistry, oral medicine and surgery, paediatric dentistry, periodontics, prosthodontics, special care dentistry, dental trauma, aesthetic dentistry, and much more. Provides step-by-step guidance on procedures in primary dental care Comprehensive coverage of all dental disciplines, from endodontics to orthodontics Compiled by two highly experienced editors with contributions from expert authors Covers essential non-clinical areas, such as communicating with patients, obtaining valid consent, audit procedures, and handling of complaints The Manual of Clinical Procedures in Dentistry is an invaluable text for dental students and new graduates, as well as a definitive guide for the whole dental team.
Author : Richard Grol
Publisher : John Wiley & Sons
ISBN 13 : 111852599X
Total Pages : 525 pages
Book Rating : 4.1/5 (185 download)
Download or read book Improving Patient Care written by Richard Grol and published by John Wiley & Sons. This book was released on 2013-03-18 with total page 525 pages. Available in PDF, EPUB and Kindle. Book excerpt: As innovations are constantly being developed within health care, it can be difficult both to select appropriate new practices and technologies and to successfully adopt them within complex organizations. It is necessary to understand the consequences of introducing change, how to best implement new procedures and techniques, how to evaluate success and to improve the quality of patient care. This comprehensive guide allows you to do just that. Improving Patient Care, 2nd edition provides a structure for professionals and change agents to implement better practices in health care. It helps health professionals, managers, policy makers and researchers to assess new techniques and select and implement change in their organizations. This new edition includes recent evidence and further coverage on patient safety and patient centred strategies for change. Written by an international expert author team, Improving Patient Care is an established standard text for postgraduate students of health policy, health services and health management. The strong author team are global professors involved in managing research and development in the field of quality improvement, evidence-based practice and guidelines, quality assessment and indicators to improve patient outcomes through receiving appropriate healthcare.
