A Guide To It Technical Support

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The IT Support Handbook

Author : Mike Halsey
Publisher : Apress
ISBN 13 : 1484251334
Total Pages : 199 pages
Book Rating : 4.4/5 (842 download)

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Book Synopsis The IT Support Handbook by : Mike Halsey

Download or read book The IT Support Handbook written by Mike Halsey and published by Apress. This book was released on 2019-10-03 with total page 199 pages. Available in PDF, EPUB and Kindle. Book excerpt: Become a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively deal with any type of problem, including operating systems, software, and hardware. IT support is often complex, time-consuming, and expensive, but it doesn't have to be with the right processes in place. Whether you're an individual, part of an IT support team, or managing staff supporting PC users in their homes, The IT Support Handbook will help you understand the right way to approach, troubleshoot, and isolate problems so they can be handled efficiently, with least disruption and cost to your business. You'll make yourself popular with your colleagues, and keep your customers and users happy and productive. What You'll LearnManage reporting, and keep a record of issues that occur Provide effective remote support for users away from home or working in another office Use error and system reporting in Windows to obtain high-quality, relevant information Spot patterns in user behavior that may be causing difficult-to-diagnose problems Be familiar with best practices to make you a better support professional Who This Book Is For IT professionals, IT support (on-site and remote), and system administrators who manage support teams. No prior knowledge is required.

A Beginner's Guide To Understanding Technical Support

Author : Jose D. Afable
Publisher : iUniverse
ISBN 13 : 0595225748
Total Pages : 110 pages
Book Rating : 4.5/5 (952 download)

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Book Synopsis A Beginner's Guide To Understanding Technical Support by : Jose D. Afable

Download or read book A Beginner's Guide To Understanding Technical Support written by Jose D. Afable and published by iUniverse. This book was released on 2002 with total page 110 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Beginner's Guide To Understanding Technical Support is a unique guide designed for anyone wishing to venture into the field of technical support. This book will provide a basic understanding of the processes, entities, and issues within a support organization so that anyone wishing to know more about the support organization functions or wanting to pursue a career in this area receives the information they need to make their informed decision.

Managing and Maintaining Your PC

Author : Jean Andrews
Publisher : Delmar
ISBN 13 : 9781435487048
Total Pages : 1287 pages
Book Rating : 4.4/5 (87 download)

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Book Synopsis Managing and Maintaining Your PC by : Jean Andrews

Download or read book Managing and Maintaining Your PC written by Jean Andrews and published by Delmar. This book was released on 2010-01-01 with total page 1287 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written by best-selling PC repair author and educator Jean Andrews, the seventh edition of A+ Guide to Managing and Maintaining Your PC, International Edition maps fully to CompTIA’s 2009 A+ Exam objectives. This full-color guide is the most complete, step-by-step book available for learning the fundamentals of supporting and troubleshooting computer hardware and software. At the same time, it prepares readers to successfully pass the A+ 220-701 and 220-702 exams. The new edition is formatted to support any teaching style and course format, featuring an essentials-to-practical reorganization within each chapter and inclusion of new tabs distinguishing exam content. Further content and live demonstrations with Jean Andrews are available on the accompanying CD, making this new edition a total solution for PC repair.

Complete A+ Guide to IT Hardware and Software

Author : Cheryl A. Schmidt
Publisher : Pearson IT Certification
ISBN 13 : 0135291534
Total Pages : 2546 pages
Book Rating : 4.1/5 (352 download)

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Book Synopsis Complete A+ Guide to IT Hardware and Software by : Cheryl A. Schmidt

Download or read book Complete A+ Guide to IT Hardware and Software written by Cheryl A. Schmidt and published by Pearson IT Certification. This book was released on 2019-07-26 with total page 2546 pages. Available in PDF, EPUB and Kindle. Book excerpt: Master IT hardware and software installation, configuration, repair, maintenance, and troubleshooting and fully prepare for the CompTIA® A+ Core 1 (220-1001) and Core 2 (220-1002) exams. This is your all-in-one, real-world, full-color guide to connecting, managing, and troubleshooting modern devices and systems in authentic IT scenarios. Its thorough instruction built on the CompTIA A+ Core 1 (220-1001) and Core 2 (220-1002) exam objectives includes coverage of Windows 10, Mac, Linux, Chrome OS, Android, iOS, cloud-based software, mobile and IoT devices, security, Active Directory, scripting, and other modern techniques and best practices for IT management. Award-winning instructor Cheryl Schmidt also addresses widely-used legacy technologies—making this the definitive resource for mastering the tools and technologies you’ll encounter in real IT and business environments. Schmidt’s emphasis on both technical and soft skills will help you rapidly become a well-qualified, professional, and customer-friendly technician. LEARN MORE QUICKLY AND THOROUGHLY WITH THESE STUDY AND REVIEW TOOLS: Learning Objectives and chapter opening lists of CompTIA A+ Certification Exam Objectives make sure you know exactly what you’ll be learning, and you cover all you need to know Hundreds of photos, figures, and tables present information in a visually compelling full-color design Practical Tech Tips provide real-world IT tech support knowledge Soft Skills best-practice advice and team-building activities in every chapter cover key tools and skills for becoming a professional, customer-friendly technician Review Questions—including true/false, multiple choice, matching, fill-in-the-blank, and open-ended questions—carefully assess your knowledge of each learning objective Thought-provoking activities help students apply and reinforce chapter content, and allow instructors to “flip” the classroom if they choose Key Terms identify exam words and phrases associated with each topic Detailed Glossary clearly defines every key term Dozens of Critical Thinking Activities take you beyond the facts to deeper understanding Chapter Summaries recap key concepts for more efficient studying Certification Exam Tips provide insight into the certification exam and preparation process

It Technical Support Troubleshooting Pocket Guide

Author : Jean Andrews
Publisher : Cengage Learning
ISBN 13 : 9781305266537
Total Pages : 320 pages
Book Rating : 4.2/5 (665 download)

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Book Synopsis It Technical Support Troubleshooting Pocket Guide by : Jean Andrews

Download or read book It Technical Support Troubleshooting Pocket Guide written by Jean Andrews and published by Cengage Learning. This book was released on 2016-10-12 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: When working on a PC, laptop or mobile device, you'll want to keep this handy PC Troubleshooting Pocket Guide by your side. Jean Andrews provides clear, complete explanations to make technical topics easy to understand. The PC Troubleshooting Pocket Guide will help individuals diagnose computer problems with ease and speed. This portable, compact volume provides essential diagnostic and troubleshooting information, and is an essential tool for anyone who needs to find computer information quickly and efficiently.

A Guide to Computer User Support for Help Desk and Support Specialists

Author : Fred Beisse
Publisher : Cengage Learning
ISBN 13 : 9780495806493
Total Pages : 592 pages
Book Rating : 4.8/5 (64 download)

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Book Synopsis A Guide to Computer User Support for Help Desk and Support Specialists by : Fred Beisse

Download or read book A Guide to Computer User Support for Help Desk and Support Specialists written by Fred Beisse and published by Cengage Learning. This book was released on 2009-09-16 with total page 592 pages. Available in PDF, EPUB and Kindle. Book excerpt: A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, FOURTH EDITION focuses on key information and skills for user support professionals, including troubleshooting and problem solving, successful communication with clients, determining a client's specific needs, and training end users. For those considering entering the field, alternate career paths for user-support workers are described. This text continues many of the successful features of previous editions, including Tips, On The Web pointers, Check Your Understanding self-tests, discussion questions, hands-on activities, and case projects. With balanced coverage of both people skills and technical skills, this book is an excellent resource for those in or preparing for the technical-support field. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.

IT Technical Support Level 1 Interview Prep

Author : Motasim Ibrahim
Publisher :
ISBN 13 :
Total Pages : 74 pages
Book Rating : 4.5/5 (93 download)

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Book Synopsis IT Technical Support Level 1 Interview Prep by : Motasim Ibrahim

Download or read book IT Technical Support Level 1 Interview Prep written by Motasim Ibrahim and published by . This book was released on 2021-01-07 with total page 74 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you looking for IT support Tier one job ? Are you ready for Technical interview? Do you need to built your skills on IT Filed ? if yes, then you are in right book . Here you will find everything you need to pass your technical interview. I have designed this book based on Questions and answers which covered all area that related to Technical support /Mac support and service desk, Windows and Apple Mac OS, also including Examples and real life scenarios. These questions and answer suitable for job hunter and people who stuck in technical interview . I have divided this book as below: Active Directory: Domain, Workgroup, Domain controller, OU, how to reset password, create user account, RSAT tool....ect Network: IP address, DNS, DHCP, Proxy server, NAT router, switch, Firewall, Antivirus, VPN, Network printer, OSI model, ports number, TCP/IP ....etc.Outlook and backup: How to configure outlook, OST file, PST file, Archiving and outlook tool...etc. ITIL and Ticketing system: ITIL, service request, incident, problem, Workaround, SLA and Ticketing System including Real life scenario. Troubleshooting: Strategies to Troubleshoot issue, Network issue, hardware issue, software issue, security issue...ect Supporting Mac OS: installing Mac, Apple tools, Time machine, how to reset password, boot to windows ...etc. Integration Mac with Windows Domain: Join Mac to AD, Sharing files, Configure Exchange mail .... etc. Mac OS Management: MDM, Apple profile Manager, Apple Remote Desktop, Deploying Mac on Enterprise ...etc. Troubleshooting Mac OS: Slowness issue, Startup issue, Login issue ....etc. This book for: Beginner who looking for Tier one IT support/Desktop Support/ Mac support. people who want to expand their IT knowledge. Anyone who is going to face IT Support interview. This book for the following jobs interview: - IT support- Mac support -Service Desk- Desktop Support - Technical support specialist, IT support analyst-Service Desk.

A+ Guide to IT Technical Support

Author : Jean Andrews
Publisher : Cengage Learning
ISBN 13 : 9780357108291
Total Pages : 1164 pages
Book Rating : 4.1/5 (82 download)

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Book Synopsis A+ Guide to IT Technical Support by : Jean Andrews

Download or read book A+ Guide to IT Technical Support written by Jean Andrews and published by Cengage Learning. This book was released on 2019-03-15 with total page 1164 pages. Available in PDF, EPUB and Kindle. Book excerpt: Master the details of IT technical support as Andrews/Dark/West's comprehensive COMPTIA A+ GUIDE TO IT TECHNICAL SUPPORT, 10E explains how to work with users as well as install, maintain, troubleshoot and network computer hardware and software. This step-by-step, highly visual, best-selling approach uses CompTIA A+ Exam objectives as a framework to prepare you for 220-1001 and 220-1002 certification exams. Each chapter covers core and advanced topics while emphasizing practical application of the most current technology, techniques and industry standards. You study the latest hardware, security, Active Directory, operational procedures, basics of scripting, virtualization, cloud computing, mobile devices and Windows 10. Lab Manuals, CourseNotes, online labs and optional MindTap online resources provide additional certification test preparation and interactive activities to prepare you for a role as an IT support technician or administrator.

Introducing Windows 10 for IT Professionals

Author : Ed Bott
Publisher : Microsoft Press
ISBN 13 : 0735696985
Total Pages : 321 pages
Book Rating : 4.7/5 (356 download)

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Book Synopsis Introducing Windows 10 for IT Professionals by : Ed Bott

Download or read book Introducing Windows 10 for IT Professionals written by Ed Bott and published by Microsoft Press. This book was released on 2016-02-18 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: Get a head start evaluating Windows 10--with technical insights from award-winning journalist and Windows expert Ed Bott. This guide introduces new features and capabilities, providing a practical, high-level overview for IT professionals ready to begin deployment planning now. This edition was written after the release of Windows 10 version 1511 in November 2015 and includes all of its enterprise-focused features. The goal of this book is to help you sort out what’s new in Windows 10, with a special emphasis on features that are different from the Windows versions you and your organization are using today, starting with an overview of the operating system, describing the many changes to the user experience, and diving deep into deployment and management tools where it’s necessary.

Hardware and Software Support for Virtualization

Author : Edouard Bugnion
Publisher : Morgan & Claypool Publishers
ISBN 13 : 1627056882
Total Pages : 208 pages
Book Rating : 4.6/5 (27 download)

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Book Synopsis Hardware and Software Support for Virtualization by : Edouard Bugnion

Download or read book Hardware and Software Support for Virtualization written by Edouard Bugnion and published by Morgan & Claypool Publishers. This book was released on 2017-02-21 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book focuses on the core question of the necessary architectural support provided by hardware to efficiently run virtual machines, and of the corresponding design of the hypervisors that run them. Virtualization is still possible when the instruction set architecture lacks such support, but the hypervisor remains more complex and must rely on additional techniques. Despite the focus on architectural support in current architectures, some historical perspective is necessary to appropriately frame the problem. The first half of the book provides the historical perspective of the theoretical framework developed four decades ago by Popek and Goldberg. It also describes earlier systems that enabled virtualization despite the lack of architectural support in hardware. As is often the case, theory defines a necessary—but not sufficient—set of features, and modern architectures are the result of the combination of the theoretical framework with insights derived from practical systems. The second half of the book describes state-of-the-art support for virtualization in both x86-64 and ARM processors. This book includes an in-depth description of the CPU, memory, and I/O virtualization of these two processor architectures, as well as case studies on the Linux/KVM, VMware, and Xen hypervisors. It concludes with a performance comparison of virtualization on current-generation x86- and ARM-based systems across multiple hypervisors.

CompTIA A+ Certification All-in-One Exam Guide, Tenth Edition (Exams 220-1001 & 220-1002)

Author : Mike Meyers
Publisher : McGraw Hill Professional
ISBN 13 : 1260454045
Total Pages : 1569 pages
Book Rating : 4.2/5 (64 download)

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Book Synopsis CompTIA A+ Certification All-in-One Exam Guide, Tenth Edition (Exams 220-1001 & 220-1002) by : Mike Meyers

Download or read book CompTIA A+ Certification All-in-One Exam Guide, Tenth Edition (Exams 220-1001 & 220-1002) written by Mike Meyers and published by McGraw Hill Professional. This book was released on 2019-04-16 with total page 1569 pages. Available in PDF, EPUB and Kindle. Book excerpt: This bestselling on-the-job reference and test preparation guide has been fully revised for the new 2019 CompTIA A+ exam objectivesThis fully revised and updated resource offers complete coverage of the latest release of CompTIA A+ exams 220-1001 & 220-1002. You'll find learning objectives at the beginning of each chapter, exam tips, practice exam questions, and in-depth explanations. Designed to help you pass the CompTIA A+ exams with ease, this definitive guide also serves as an essential on-the-job IT reference.Covers all exam topics, including how to:•Work with CPUs, RAM, BIOS, motherboards, power supplies, and other personal computer components•Install, configure, and maintain hard drives•Manage input devices and removable media•Set up, upgrade, and maintain all versions of Windows•Troubleshoot and fix computer problems•Install printers and other peripherals•Configure and secure mobile devices•Connect to the Internet•Set up wired and wireless networks•Protect your personal computer and your network•Implement virtualization and cloud-based technologiesOnline content includes:•Practice exams for 1001 & 1002•More than one hour of free video training•TotalSim simulations of performance-based questions•Mike Meyers’ favorite PC tools and utilities

Presentation Zen

Author : Garr Reynolds
Publisher : Pearson Education
ISBN 13 : 0321601890
Total Pages : 316 pages
Book Rating : 4.3/5 (216 download)

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Book Synopsis Presentation Zen by : Garr Reynolds

Download or read book Presentation Zen written by Garr Reynolds and published by Pearson Education. This book was released on 2009-04-15 with total page 316 pages. Available in PDF, EPUB and Kindle. Book excerpt: FOREWORD BY GUY KAWASAKI Presentation designer and internationally acclaimed communications expert Garr Reynolds, creator of the most popular Web site on presentation design and delivery on the Net — presentationzen.com — shares his experience in a provocative mix of illumination, inspiration, education, and guidance that will change the way you think about making presentations with PowerPoint or Keynote. Presentation Zen challenges the conventional wisdom of making "slide presentations" in today’s world and encourages you to think differently and more creatively about the preparation, design, and delivery of your presentations. Garr shares lessons and perspectives that draw upon practical advice from the fields of communication and business. Combining solid principles of design with the tenets of Zen simplicity, this book will help you along the path to simpler, more effective presentations.

Microsoft Manual of Style

Author : Microsoft Corporation
Publisher : Pearson Education
ISBN 13 : 0735669791
Total Pages : 823 pages
Book Rating : 4.7/5 (356 download)

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Book Synopsis Microsoft Manual of Style by : Microsoft Corporation

Download or read book Microsoft Manual of Style written by Microsoft Corporation and published by Pearson Education. This book was released on 2012-01-15 with total page 823 pages. Available in PDF, EPUB and Kindle. Book excerpt: Maximize the impact and precision of your message! Now in its fourth edition, the Microsoft Manual of Style provides essential guidance to content creators, journalists, technical writers, editors, and everyone else who writes about computer technology. Direct from the Editorial Style Board at Microsoft—you get a comprehensive glossary of both general technology terms and those specific to Microsoft; clear, concise usage and style guidelines with helpful examples and alternatives; guidance on grammar, tone, and voice; and best practices for writing content for the web, optimizing for accessibility, and communicating to a worldwide audience. Fully updated and optimized for ease of use, the Microsoft Manual of Style is designed to help you communicate clearly, consistently, and accurately about technical topics—across a range of audiences and media.

A+ Guide to Hardware

Author : Jean Andrews
Publisher :
ISBN 13 : 9780619213275
Total Pages : 814 pages
Book Rating : 4.2/5 (132 download)

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Book Synopsis A+ Guide to Hardware by : Jean Andrews

Download or read book A+ Guide to Hardware written by Jean Andrews and published by . This book was released on 2004 with total page 814 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Maps to CompTIA's A+ 2003 core hardware upgrade exam"--Cover.

Complete CompTIA A+ Guide to IT Hardware and Software

Author : Cheryl A. Schmidt
Publisher : Pearson IT Certification
ISBN 13 : 013439318X
Total Pages : 2490 pages
Book Rating : 4.1/5 (343 download)

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Book Synopsis Complete CompTIA A+ Guide to IT Hardware and Software by : Cheryl A. Schmidt

Download or read book Complete CompTIA A+ Guide to IT Hardware and Software written by Cheryl A. Schmidt and published by Pearson IT Certification. This book was released on 2016-06-09 with total page 2490 pages. Available in PDF, EPUB and Kindle. Book excerpt: Master IT hardware and software installation, configuration, repair, maintenance, and troubleshooting and fully prepare for the CompTIA® A+ 220-901 and 220-902 exams. This all-in-one textbook and lab manual is a real-world guide to learning how to connect, manage, and troubleshoot multiple devices in authentic IT scenarios. Thorough instruction built on the CompTIA A+ 220-901 and 220-902 exam objectives includes coverage of Linux, Mac, mobile, cloud, and expanded troubleshooting and security. For realistic industry experience, the author also includes common legacy technologies still in the field along with non-certification topics like Windows 10 to make this textbook THE textbook to use for learning about today’s tools and technologies. In addition, dual emphasis on both tech and soft skills ensures you learn all you need to become a qualified, professional, and customer-friendly technician. Dozens of activities to help “flip” the classroom plus hundreds of labs included within the book provide an economical bonus–no need for a separate lab manual. Learn more quickly and thoroughly with all these study and review tools: Learning Objectives provide the goals for each chapter plus chapter opening lists of A+ Cert Exam Objectives ensure full coverage of these topics Hundreds of photos, figures, and tables to help summarize and present information in a visual manner in an all-new full color design Practical Tech Tips give real-world IT Tech Support knowledge Soft Skills best practice advice and team-building activities in each chapter cover all the tools and skills you need to become a professional, customer-friendly technician in every category Review Questions, including true/false, multiple choice, matching, fill-in-the-blank, and open-ended questions, assess your knowledge of the learning objectives Hundreds of thought-provoking activities to apply and reinforce the chapter content and “flip” the classroom if you want More than 140 Labs allow you to link theory to practical experience Key Terms identify exam words and phrases associated with each topic Detailed Glossary clearly defines every key term Dozens of Critical Thinking Activities take you beyond the facts to complete comprehension of topics Chapter Summary provides a recap of key concepts for studying Certification Exam Tips provide insight into the certification exam and preparation process

Guide to the Software Engineering Body of Knowledge (Swebok(r))

Author : IEEE Computer Society
Publisher :
ISBN 13 : 9780769551661
Total Pages : 348 pages
Book Rating : 4.5/5 (516 download)

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Book Synopsis Guide to the Software Engineering Body of Knowledge (Swebok(r)) by : IEEE Computer Society

Download or read book Guide to the Software Engineering Body of Knowledge (Swebok(r)) written by IEEE Computer Society and published by . This book was released on 2014 with total page 348 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the Guide to the Software Engineering Body of Knowledge (SWEBOK(R) Guide), the IEEE Computer Society establishes a baseline for the body of knowledge for the field of software engineering, and the work supports the Society's responsibility to promote the advancement of both theory and practice in this field. It should be noted that the Guide does not purport to define the body of knowledge but rather to serve as a compendium and guide to the knowledge that has been developing and evolving over the past four decades. Now in Version 3.0, the Guide's 15 knowledge areas summarize generally accepted topics and list references for detailed information. The editors for Version 3.0 of the SWEBOK(R) Guide are Pierre Bourque (Ecole de technologie superieure (ETS), Universite du Quebec) and Richard E. (Dick) Fairley (Software and Systems Engineering Associates (S2EA)).

1040 Quickfinder Handbook

Author : Practitioners Publishing Co. Staff
Publisher :
ISBN 13 : 9780764628252
Total Pages : pages
Book Rating : 4.6/5 (282 download)

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Book Synopsis 1040 Quickfinder Handbook by : Practitioners Publishing Co. Staff

Download or read book 1040 Quickfinder Handbook written by Practitioners Publishing Co. Staff and published by . This book was released on 2005-12-01 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Contains extensive coverage of the tax issues faced by all types of contractors, including large and small contractors, homebuilders, and other specialty trades, provides you with the clear, concise guidance you need to expertly address your tax issues.