50 Powerful Ideas You Can Use To Keep Your Customers Third Edition

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50 Powerful Ideas You Can Use to Keep Your Customers, Third Edition

Author : Paul R. Timm
Publisher : Red Wheel/Weiser
ISBN 13 : 1601637020
Total Pages : 160 pages
Book Rating : 4.6/5 (16 download)

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Book Synopsis 50 Powerful Ideas You Can Use to Keep Your Customers, Third Edition by : Paul R. Timm

Download or read book 50 Powerful Ideas You Can Use to Keep Your Customers, Third Edition written by Paul R. Timm and published by Red Wheel/Weiser. This book was released on 2002-05-15 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: 50 Simple Yet Effective Ways to Keep Customers Happy and Coming Back for More Ultimately, every successful enterprise must attract, serve, and win the loyalty of customers by providing worthwhile products and delivering excellent service. Getting and maintaining loyal customers affect an organization’s bottom line more than any ad campaign, marketing program, or PR effort. This book is designed to get all managers and employees thinking about the little things that can make all the difference. It’s a quick read—you can finish it in less time than it takes to deal with one customer complaint. And if you put the information within this book into action, you will be able to decrease customer complaints considerably. It’s packed with practical, applicable suggestions that can be put to work immediately, such as how to: Turn angry customers into lifelong clients Use a simple gesture to immediately put customers at ease Listen with more than your ears Easily give customers more than they expect Use negative feedback for positive action Managers and staff members alike can use this little manual to avoid the devastating ripple effects that turned-off customers can produce. It will easily show how everyone in a business, large or small, can creatively apply a constant flow of small, customer-centered innovations to create a consistent and persistent strengthening of your customer base.

50 Powerful Ideas You Can Use to Keep Your Customers, 3rd Edition

Author : Paul R. Timm
Publisher :
ISBN 13 :
Total Pages : pages
Book Rating : 4.:/5 (52 download)

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Book Synopsis 50 Powerful Ideas You Can Use to Keep Your Customers, 3rd Edition by : Paul R. Timm

Download or read book 50 Powerful Ideas You Can Use to Keep Your Customers, 3rd Edition written by Paul R. Timm and published by . This book was released on 2002 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

50 Powerful Ideas You Can Use to Keep Your Customers

Author : Paul R. Timm
Publisher :
ISBN 13 : 9781564141552
Total Pages : 132 pages
Book Rating : 4.1/5 (415 download)

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Book Synopsis 50 Powerful Ideas You Can Use to Keep Your Customers by : Paul R. Timm

Download or read book 50 Powerful Ideas You Can Use to Keep Your Customers written by Paul R. Timm and published by . This book was released on 1995 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: Practical techniques to help you learn how to turn angry customers into lifelong clients and keep the valued customers you already have.

50 Powerful Ideas to keep your customers

Author : Paul R. Timm, Ph.D
Publisher :
ISBN 13 : 9788179923351
Total Pages : 160 pages
Book Rating : 4.9/5 (233 download)

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Book Synopsis 50 Powerful Ideas to keep your customers by : Paul R. Timm, Ph.D

Download or read book 50 Powerful Ideas to keep your customers written by Paul R. Timm, Ph.D and published by . This book was released on 2004 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is designed to get all managers and employees thinking about the little things that can make all the difference. It’s a quick read – you can finish it in less time than it takes to deal with one customer complaint. And if you put the information within this book into action, you will be able to decrease customer complaints considerably. It’s packed with practical, applicable suggestions that can be put to work immediately, such as how to: — turn angry customers into lifelong clients. — use a simple gesture to immediately put customers at ease. — listen with more than your ears. — easily give customers more than your ears. — use negative feedback for positive action. Managers and staff members alike can use this little manual to avoid the devastating ripple effects that turned-off customers can produce. It will easily show how everyone in a business, large or small, can creatively apply a constant flow of small, customer-centered innovations to create a consistent and persistent strengthening of your customer base.

50 Ways to Win New Customers

Author : Paul R. Timm
Publisher :
ISBN 13 : 9781564140722
Total Pages : 100 pages
Book Rating : 4.1/5 (47 download)

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Book Synopsis 50 Ways to Win New Customers by : Paul R. Timm

Download or read book 50 Ways to Win New Customers written by Paul R. Timm and published by . This book was released on 1993 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt: There are probably thousands of ways to attract and keep customers, but 50 Ways to Win New Customers and 50 Powerful Ideas You Can Use to Keep Your Customers offer the best -- a mix of classic, commonsense tips and ingenious advice. Written in the simple, practical, example-filled style for which he's becoming well-known, Paul Timm shows any business how to get the customers it needs to survive...and keep them for life.

50 Powerful Ways to Win New Customers

Author : Paul R. Timm
Publisher :
ISBN 13 : 9781564143075
Total Pages : 0 pages
Book Rating : 4.1/5 (43 download)

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Book Synopsis 50 Powerful Ways to Win New Customers by : Paul R. Timm

Download or read book 50 Powerful Ways to Win New Customers written by Paul R. Timm and published by . This book was released on 1997 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Paul Timm will teach readers how to become a "customer magnet". After reading this second edition, one will know how to establish a customer base, retain customers through satisfaction and appreciation, and win back lost customers. There are probably thousands of proven ways to win new customers, but Dr. Timm offers the best--a mix of classic, common sense tips, and ingenious advice.

Entrepreneurship in Action

Author : Rosalie J. Regni
Publisher : Bloomsbury Publishing USA
ISBN 13 : 1501386182
Total Pages : 417 pages
Book Rating : 4.5/5 (13 download)

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Book Synopsis Entrepreneurship in Action by : Rosalie J. Regni

Download or read book Entrepreneurship in Action written by Rosalie J. Regni and published by Bloomsbury Publishing USA. This book was released on 2014-06-17 with total page 417 pages. Available in PDF, EPUB and Kindle. Book excerpt: Many design students dream of opening a retail store of their own, but the actual process of starting their own business can be quite daunting. Entrepreneurship in Action: A Retail Store Simulation provides an opportunity to practice all the steps necessary to conceptualize, develop, open, and finally operate a business in the safe and nurturing environment of the classroom. As they prepare to open their simulated retail business, students learn how to develop a product and product niche, conduct market research, and find funding and a good location for their store. Most important, when they reach the end of the book, they will have written a complete business plan in a format suitable for submission to a bank or other lending institution. This book brings your enterprising students one step closer to making their dream a reality. Each chapter begins with learning objectives and explains a concept, as well as addresses questions that an entrepreneur would need to ask. An assignment follows that directs the students to think creatively to apply the theoretical knowledge previously introduced. The simulation thus pulls together the content as well as the format of a well-conceived business plan. Introducing Entrepreneurship in Action STUDIO--an online tool for more effective study! ~Study smarter with self-quizzes featuring scored results and personalized study tips ~Review concepts with flashcards of terms and definitions ~Watch videos that bring chapter topics and concepts to life ~Access downloadable files with definitions, technical instructions, lists related to small businesses, sample leases, floor plans, advertising materials, photos and sample stationery ~Review your knowledge using graphics of first year sales plans, fixed cost worksheets, personal financial statements, sales exercises, profit and loss statements, and opening and closing balance sheets ~Explore business ownership using marketing, sales, and budgeting graphics and images ~Redeeming the code inside this card will give you full access to the content previously contained on the DVD or CD packaged with this book

50 Powerful Ideas You Can Use to Keep Your Customers

Author : Paul R. Timm
Publisher :
ISBN 13 : 9781564141552
Total Pages : 132 pages
Book Rating : 4.1/5 (415 download)

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Book Synopsis 50 Powerful Ideas You Can Use to Keep Your Customers by : Paul R. Timm

Likeable Social Media: How to Delight Your Customers, Create an Irresistible Brand, and Be Generally Amazing on Facebook (& Other Social Networks)

Author : Dave Kerpen
Publisher : McGraw Hill Professional
ISBN 13 : 0071769501
Total Pages : 289 pages
Book Rating : 4.0/5 (717 download)

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Book Synopsis Likeable Social Media: How to Delight Your Customers, Create an Irresistible Brand, and Be Generally Amazing on Facebook (& Other Social Networks) by : Dave Kerpen

Download or read book Likeable Social Media: How to Delight Your Customers, Create an Irresistible Brand, and Be Generally Amazing on Facebook (& Other Social Networks) written by Dave Kerpen and published by McGraw Hill Professional. This book was released on 2011-06-07 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: THE NEW YORK TIMES AND USA TODAY BESTSELLER! The secret to successful word-of-mouth marketing on the social web is easy: BE LIKEABLE. A friend's recommendation is more powerful than any advertisement. In the world of Facebook, Twitter, and beyond, that recommendation can travel farther and faster than ever before. Likeable Social Media helps you harness the power of word-of-mouth marketing to transform your business. Listen to your customers and prospects. Deliver value, excitement, and surprise. And most important, learn how to truly engage your customers and help them spread the word. Praise for Likeable Social Media: Dave Kerpen's insights and clear, how-to instructions on building brand popularity by truly engaging with customers on Facebook, Twitter, and the many other social media platforms are nothing short of brilliant. Jim McCann, founder of 1-800-FLOWERS.COM and Celebrations.com Alas, common sense is not so common. Dave takes you on a (sadly, much needed) guided tour of how to be human in a digital world. Seth Godin, author of Poke the Box Likeable Social Media cuts through the marketing jargon and technical detail to give you what you really need to make sense of this rapidly changing world of digital marketing and communications. Being human — being likeable — will get you far. Scott Monty, Global Digital Communications, Ford Motor Company Dave gives you what you need: Practical, specific how-to advice to get people talking about you. Andy Sernovitz, author of Word of Mouth Marketing: How Smart Companies Get People Talking

50 Simple Things You Can Do to Save Your Customers

Author : Paul R. Timm
Publisher :
ISBN 13 : 9781564140166
Total Pages : 100 pages
Book Rating : 4.1/5 (41 download)

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Book Synopsis 50 Simple Things You Can Do to Save Your Customers by : Paul R. Timm

Download or read book 50 Simple Things You Can Do to Save Your Customers written by Paul R. Timm and published by . This book was released on 1992 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Superior Customer Value

Author : Art Weinstein
Publisher : CRC Press
ISBN 13 : 1439861285
Total Pages : 323 pages
Book Rating : 4.4/5 (398 download)

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Book Synopsis Superior Customer Value by : Art Weinstein

Download or read book Superior Customer Value written by Art Weinstein and published by CRC Press. This book was released on 2012-02-24 with total page 323 pages. Available in PDF, EPUB and Kindle. Book excerpt: A customer-centric culture provides focus and direction for the organization, ensuring that exceptional value will be offered to customers — this, in turn, results in enhanced market performance. Unfortunately, caught up in the daily economic and competitive pressures of running complex and fast-changing businesses, managers may lose sight of customers’ desires. And, consequently, customer experiences often fall far short of expectations. Written by an expert with more than fifteen years of experience, Superior Customer Value: Strategies for Winning and Retaining Customers, Third Edition benchmarks the best companies and shows you what it truly means to create world-class value for customers. The book is a state-of-the-art guide to designing, implementing, and evaluating a customer value strategy in service, technology, and information-based organizations. It explores key marketing planning issues that emphasize relationship management strategies to keep customers happy. See What’s New in the Third Edition: New topics include: Business models Co-creation of value Corporate entrepreneurship Customer experience management Customer value metrics Net promoter score Image Innovation Social media Expanded coverage of: Customer relationship management E-business opportunities Written as an academic textbook for use in MBA programs, the book is highly readable, practical, and action-oriented, giving managers at all levels of experience guidance on how to improve marketing operations and create customer-centric organizations. It explains valuable tools such as customer value funnel, customer value assessment, service-quality-image-price (SQIP) analysis, and CRM models. Each chapter has a customer value insight checklist, action items, and informative figures and tables. This revised edition addresses current trends in value-adding business practice, from understanding how to drive a market and find new ventures to the rise in customer importance of the online arena and new models and metrics for customer loyalty and retention. Great companies amaze and delight customers — Superior Customer Value offers a strategic blueprint to learn from the market leaders and apply those lessons to your organization. Art Weinstein discusses the book in several videos on the CRC Press YouTube Channel.

Smart Retail

Author : Richard Hammond
Publisher : Pearson UK
ISBN 13 : 0273744690
Total Pages : 201 pages
Book Rating : 4.2/5 (737 download)

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Book Synopsis Smart Retail by : Richard Hammond

Download or read book Smart Retail written by Richard Hammond and published by Pearson UK. This book was released on 2012-09-26 with total page 201 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover the secrets of some of the world’s leading shops and online businesses. This is the book which reveals what the most successful businesses in the world already know. Find your ‘Big Idea’ and learn how that sets you apart from the competition Learn critical lessons from the pioneers of retail Understand what customers really want from your format Find out how to build strong store teams Become skilled in delighting your customers Covering everything from creating the ultimate retail experience to understanding the customer and the importance of motivated shop floor workers, this is the book that will equip managers, team-workers, retail entrepreneurs and indeed anybody who sells direct to customers, with practical winning ideas and strategies.

Writer's Guide to Book Editors, Publishers, and Literary Agents, 2003-2004

Author : Jeff Herman
Publisher : Prima Lifestyles
ISBN 13 : 9780761537359
Total Pages : 920 pages
Book Rating : 4.5/5 (373 download)

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Book Synopsis Writer's Guide to Book Editors, Publishers, and Literary Agents, 2003-2004 by : Jeff Herman

Download or read book Writer's Guide to Book Editors, Publishers, and Literary Agents, 2003-2004 written by Jeff Herman and published by Prima Lifestyles. This book was released on 2002 with total page 920 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Key to Unlocking Your Writing Success This ultimate writer's reference connects you to who's who in the publishing industry. Inside, you'll find the names, addresses, phone numbers, and e-mail and Web addresses for hundreds of top editors and agents, plus essays from industry insiders who reveal the secrets to big-time success. With the most up-to-date information on an industry that's constantly changing, this new edition offers everything you need to get past the slush piles and into the hands of the real players in the publishing field, including how to write attention-grabbing book proposals and thrive off rejection. Now, you hold the keys to getting published.

The Leadership Contract Field Guide

Author : Vince Molinaro
Publisher : John Wiley & Sons
ISBN 13 : 1119440653
Total Pages : 258 pages
Book Rating : 4.1/5 (194 download)

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Book Synopsis The Leadership Contract Field Guide by : Vince Molinaro

Download or read book The Leadership Contract Field Guide written by Vince Molinaro and published by John Wiley & Sons. This book was released on 2018-01-04 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: Commit to great leadership and implement it today The Leadership Contract Field Guide provides a practical blueprint for implementing the Leadership Contract. Reading is one thing, but new ideas cannot be useful until they are put into practice—so now it is time to commit. Review the major tenets of great leadership, internalize them, and look around at your organization; what does your organization currently need the most? Where is the clear deficit? What do your people most need right now to work to their full potential? That’s where you start. Decisions? Make them. Obligations? Fulfill them. Hard work? Toughen up. Leadership is a privilege and a responsibility, and this book shows you how to move from conceptualizing “great leadership” into practicing great leadership—starting today. This guide summarizes what you learned in The Leadership Contract, and integrates that knowledge into real-world actions that make you more effective, while new discussion on accountability draws from research and case studies from major organizations to give you fresh perspective and valuable insight. The result is a clear roadmap to high performance, and you’re standing on the starting line—are you ready to go? Review the key points of what it means to lead Focus on accountability and fulfilling obligations Identify and accommodate organizational needs Implement the Contract to become a more effective leader Your employees are your biggest, most valuable asset, and you should be theirs. You need to equip them to succeed, motivate them to achieve, and inspire them to new heights with each and every interaction. In word and in deed, you must walk the walk every single day. This is what great leadership looks like, and it is already inside of you. The Leadership Contract Field Guide gives you a systematic blueprint for unleashing your very best and achieving so much more.

More Loyal Customers

Author : Kevin Stirtz
Publisher : CreateSpace
ISBN 13 : 9781441446763
Total Pages : 82 pages
Book Rating : 4.4/5 (467 download)

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Book Synopsis More Loyal Customers by : Kevin Stirtz

Download or read book More Loyal Customers written by Kevin Stirtz and published by CreateSpace. This book was released on 2008-04-11 with total page 82 pages. Available in PDF, EPUB and Kindle. Book excerpt: Keep your customers coming back again and again! If you want to grow your company, the best way to start is by increasing customer loyalty. According to one study, a 5% growth in customer loyalty can lead to a growth in profits of anywhere from 25% to 95%. So increasing customer loyalty makes sense. This book gives you real-world examples, tips, tools and advice on how to get started. It's fast-reading but packed full of valuable ideas and suggestions you can use right away. Here are some examples of what you'll learn from this book: * The most important thing you can do to get customers coming back. * Six powerful steps to deliver great customer service. * How to create customer evangelists for your company. * What your customers really want. Now these tools are available to you in this valuable book. Buy this book now, read it today and you could be on your way to increased customer loyalty tomorrow!

The Publishers Weekly

Author :
Publisher :
ISBN 13 :
Total Pages : 1110 pages
Book Rating : 4.3/5 (117 download)

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Book Synopsis The Publishers Weekly by :

Download or read book The Publishers Weekly written by and published by . This book was released on with total page 1110 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Power of Onlyness

Author : Nilofer Merchant
Publisher : Penguin
ISBN 13 : 0525429131
Total Pages : 306 pages
Book Rating : 4.5/5 (254 download)

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Book Synopsis The Power of Onlyness by : Nilofer Merchant

Download or read book The Power of Onlyness written by Nilofer Merchant and published by Penguin. This book was released on 2017-08-29 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: An 800-CEO-READ Staff Pick Shortlisted for the Thinkers50 Breakthrough Idea Award A Financial Times Business Book of the Month “For any would-be activists who hear the voice: ‘not me’ or ‘not now,’ Merchant makes the strong case for ‘yes you’ and ‘yes now’—and even shows you how to jump in.” —Van Jones, host of CNN’s The Messy Truth, author of Rebuild the Dream and The Green Collar Economy “The Power of Onlyness is a book for our times. . . . Merchant forces us to dig deep, into the book and ourselves, and it goes beyond self-knowledge and self-empowerment, obliterating the fear of otherness with an understanding of the onlyness of us all.” —Sally Haldorson, 800-CEO-READ An innovation expert illuminates why your power to make a difference is no longer bound by your status If you’re like most people, you wish you had the ability to make a difference, but you don’t have the credentials, or a seat at the table, can’t get past the gatekeepers, and aren’t high enough in any hierarchy to get your ideas heard. In The Power of Onlyness, Nilofer Merchant, one of the world’s top-ranked business thinkers, reveals that, in fact, we have now reached an unprecedented moment of opportunity for your ideas to “make a dent” on the world. Now that the Internet has liberated ideas to spread through networks instead of hierarchies, power is no longer determined by your status, but by “onlyness”—that spot in the world only you stand in, a function of your distinct history and experiences, visions and hopes. If you build upon your signature ingredient of purpose and connect with those who are equally passionate, you have a lever by which to move the world. This new ability is already within your grasp, but to command it, you need to know how to meaningfully mobilize others around your ideas. Through inspirational and instructive stories, Merchant reveals proven strategies to unleash the centrifugal force of a new idea, no matter how weird or wild it may seem. Imagine how much better the world could be if every idea could have its shot, not just the ones that come from expected people and places. Which long-intractable problems would we solve, what new levels of creativity would be unlocked, and who might innovate a breakthrough that could benefit ourselves, our communities, and especially our economy. This limitless potential of onlyness has already been recognized by Thinkers 50, the Oscars of management, which cited it one of the five ideas that will shape business for next twenty years. Why do some individuals make scalable impact with their ideas, regardless of their power or status? The Power of Onlyness unravels this mystery for the first time so that anyone can make a dent. Even you.