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Download or read book 1997 Customer Satisfaction Survey Results written by and published by . This book was released on 1999 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Lori Thurgood
Publisher :
ISBN 13 :
Total Pages : 124 pages
Book Rating : 4.:/5 (31 download)
Download or read book 1997 Customer Satisfaction Survey Report written by Lori Thurgood and published by . This book was released on 1999 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :
Publisher :
ISBN 13 :
Total Pages : 21 pages
Book Rating : 4.:/5 (379 download)
Download or read book 1997 Customer Satisfaction Survey Results written by and published by . This book was released on 1997 with total page 21 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :
Publisher :
ISBN 13 :
Total Pages : 28 pages
Book Rating : 4.:/5 (319 download)
Download or read book Customer Satisfaction Survey Results written by and published by . This book was released on 1997 with total page 28 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Regional Data from the 1997 Customer Satisfaction Survey written by and published by . This book was released on 1997 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Lori Thurgood
Publisher : BiblioGov
ISBN 13 : 9781289699383
Total Pages : 120 pages
Book Rating : 4.6/5 (993 download)
Download or read book Ed468964 - Customer Satisfaction Survey Report 1997 written by Lori Thurgood and published by BiblioGov. This book was released on 2013-09 with total page 120 pages. Available in PDF, EPUB and Kindle. Book excerpt: The 1997 National Center for Education Statistics (NCES) Customer Satisfaction survey was conducted to find out whether the NCES as an agency was responding to the needs of customers and to identify areas for improvement. Federal, state, and local education officials and academic researchers were asked about their satisfaction with NCES products and services and about other organizations from which they receive education data. There were 2,948 eligible individuals in the sample, and responses were received from 2,465 (84%). Local policymakers are a key customer group, yet only half were current users of NCES products and services. A majority of users were frequent users, and a very high percentage of respondents reported being satisfied or very satisfied with NCES publications and reports, and these publications and reports received high marks on most aspects. Users were satisfied with all aspects of NCES publications except timeliness. NCES data files were not as widely used as reports and publications, but were ranked as highly. Users were most dissatisfied with the timeliness and use of data files. Most customers did not know how to contact the NCES and were not fully aware of the broad range of services. NCES users most often used their State Department of Education as another source of education data. Local policymakers were apt to prefer their benchmarks organizations and rate them more highly than the NCES, but federal and state policymakers did not rate benchmark organizations above the NCES. Overall, NCES did well in comparison with the "best of the rest," but areas for improvement were noted. Four appendixes contain supplemental information, including the survey. (Contains 30 figures and 28 tables.) (SLD) r.
Author : Naperville Public Libraries (Naperville, Ill.)
Publisher :
ISBN 13 :
Total Pages : 30 pages
Book Rating : 4.:/5 (449 download)
Download or read book Customer Satisfaction Survey written by Naperville Public Libraries (Naperville, Ill.) and published by . This book was released on 1997 with total page 30 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book 1997 Customer Satisfaction Survey Report written by and published by . This book was released on 1999 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :
Publisher :
ISBN 13 :
Total Pages : 164 pages
Book Rating : 4.3/5 (91 download)
Download or read book Customer Satisfaction Survey written by and published by . This book was released on 1997 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :
Publisher :
ISBN 13 :
Total Pages : 564 pages
Book Rating : 4.3/5 (555 download)
Download or read book 2002 Customer Satisfaction Survey Results written by and published by . This book was released on 2003 with total page 564 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : United States. Patent and Trademark Office
Publisher :
ISBN 13 :
Total Pages : 20 pages
Book Rating : 4.3/5 (121 download)
Download or read book Customer Satisfaction Report written by United States. Patent and Trademark Office and published by . This book was released on 1999 with total page 20 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Survey of Patent and Trademark Depository Libraries written by and published by . This book was released on 1999 with total page 86 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :
Publisher :
ISBN 13 :
Total Pages : 888 pages
Book Rating : 4.:/5 (891 download)
Download or read book Monthly Catalog of United States Government Publications written by and published by . This book was released on 1998 with total page 888 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Katja Hofmaier
Publisher : diplom.de
ISBN 13 : 3832415807
Total Pages : 106 pages
Book Rating : 4.8/5 (324 download)
Download or read book Customer Satisfaction Measurement on the Internet written by Katja Hofmaier and published by diplom.de. This book was released on 1999-06-09 with total page 106 pages. Available in PDF, EPUB and Kindle. Book excerpt: Inhaltsangabe:Abstract: Based on the Expectancy Disconfirmation Model as the underlying construct, methods to measure customer satisfaction with products and the steps to be undertaken in the research process are investigated. The measurement of Derived Satisfaction using (dis)confirmation was found to be the appropriate approach to 'CS' measurement. The Critical Incidents Technique can be used to assess the influence of exceptional experiences and the customers' evaluation of value-added services. The method of Focus Group interviewing is most appropriate for the exploration of important product attributes with customers while In-Depth Interviews structure salespeople- and executive interviews. It was also shown that during the research process, several points specific to 'CS' measurements need to be accounted for. The Internet services currently used by marketing and social researchers include E-mail, mailinglists, newsgroups, Internet Chat, the World Wide Web (WWW) and Virtual Worlds. Virtual Worlds, being most advantageous for observational studies, are not useful for customer satisfaction research. Virtual Communities, in turn, have some promising characteristics for future use. Internet research methods based on these services include E-mail surveys, WWW-surveys and online Focus Groups. Common advantages of E-mail- and WWW-surveys include administrative and response speed, cost savings and global reach of respondents. Their greatest common disadvantage is the non-representativeness of the respondents for the larger population as well as their self-selection. Unless access is restricted to a known population, probability sampling is impossible when using the World Wide Web. Because of its serious disadvantages, the use of online Focus Groups is not (yet) advisable. Based on these insights, the Internet was found to be an advantageous medium for customer satisfaction studies only if specific conditions are met. Companies need to investigate on a case-by-case basis if the online measurement of customer satisfaction is possible in their specific situation. The recommendations that were made are summarized in the online research process and the decision-making framework. The results of a survey among market research agencies show that practitioners are to a large extent aware of the limitations within which the Internet can be used for customer satisfaction surveys. However, especially WWW-surveys sometimes are conducted in a way that does [...]
Author : United States. Congress. House. Committee on Appropriations. Subcommittee on VA, HUD, and Independent Agencies
Publisher :
ISBN 13 :
Total Pages : 1360 pages
Book Rating : 4.0/5 (18 download)
Download or read book Departments of Veterans Affairs and Housing and Urban Development, and Independent Agencies Appropriations for 1998 written by United States. Congress. House. Committee on Appropriations. Subcommittee on VA, HUD, and Independent Agencies and published by . This book was released on 1997 with total page 1360 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : John Halligan
Publisher : ANU E Press
ISBN 13 : 1921536438
Total Pages : 234 pages
Book Rating : 4.9/5 (215 download)
Download or read book The Centrelink Experiment written by John Halligan and published by ANU E Press. This book was released on 2008-12-01 with total page 234 pages. Available in PDF, EPUB and Kindle. Book excerpt: Centrelink was established in 1997 as part of the Howard government's bold experiment in re-framing social policy and re-shaping service delivery. Centrelink was the embodiment of a key tenet of the Howard vision for public service: a specialised service delivery 'provider' agency separated from the policy functions of the 'purchaser'. Carved out of a monolithic Department of Social Security, Centrelink was established along 'business lines' operating 320 service centres and delivering payments to 10 million Australians. Although enjoying 'monopoly provider' status, the organisation was required to deliver services to many different clients on behalf of its 'purchasing departments' (up to 25 in total) under the terms of quasi-contractual service agreements. It was meant to demonstrate a greater level of both transparency and accountability for the administration of payments amounting to over $60 billion of Commonwealth expenditure. For many years there was a real 'buzz' around the Centrelink experiment and staff and clients were generally enthusiastic about the transformation. However, after around eight years, the experiment was reined in and Centrelink was placed under closer ministerial direction and under a new managing department. The experiment continues, but its trajectory reflects the different pressures impacting on such dedicated 'services delivery agencies'. John Halligan, Professor of Government at the University of Canberra, is a foremost Australian expert on public sector governance and has published extensively on the evolution, form and behaviour of the public sectors in Australia and overseas. This volume is the culmination of an exhaustive empirical study of the origins and experience of 'the Centrelink Experiment'. I commend this book to researchers, policy practitioners and students with an interest in policy innovation, change management and the realpolitik of public sector reform.
Author : United States. Congress. Senate. Committee on Appropriations. Subcommittee on Treasury, Postal Service, and General Government
Publisher :
ISBN 13 :
Total Pages : 726 pages
Book Rating : 4.3/5 (121 download)
Download or read book Treasury, Postal Service, and General Government Appropriations for Fiscal Year 1997 written by United States. Congress. Senate. Committee on Appropriations. Subcommittee on Treasury, Postal Service, and General Government and published by . This book was released on 1997 with total page 726 pages. Available in PDF, EPUB and Kindle. Book excerpt:
