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150 Frases Para Entender El Servicio Al Cliente
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Book Synopsis 150 Frases para Entender el Servicio al Cliente by : Víctor Manuel Verdugo Rubio
Download or read book 150 Frases para Entender el Servicio al Cliente written by Víctor Manuel Verdugo Rubio and published by Lulu.com. This book was released on 2012-08-18 with total page 82 pages. Available in PDF, EPUB and Kindle. Book excerpt: Son 150 frases con las que puede entender los fundamentos de la atención y el servicio al cliente. Es una herramienta práctica y rápida de leer, útil para todo prestador de servicio que desea refrescar sus conocimientos y mantenerse enfocado en sus clientes. Están basadas en el libro Carta de un Cliente Exigente, en el cual se aborda el tema contado desde la perspectiva de un cliente.
Download or read book Upstream written by Dan Heath and published by Simon and Schuster. This book was released on 2020-03-03 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: Wall Street Journal Bestseller New York Times bestselling author Dan Heath explores how to prevent problems before they happen, drawing on insights from hundreds of interviews with unconventional problem solvers. So often in life, we get stuck in a cycle of response. We put out fires. We deal with emergencies. We stay downstream, handling one problem after another, but we never make our way upstream to fix the systems that caused the problems. Cops chase robbers, doctors treat patients with chronic illnesses, and call-center reps address customer complaints. But many crimes, chronic illnesses, and customer complaints are preventable. So why do our efforts skew so heavily toward reaction rather than prevention? Upstream probes the psychological forces that push us downstream—including “problem blindness,” which can leave us oblivious to serious problems in our midst. And Heath introduces us to the thinkers who have overcome these obstacles and scored massive victories by switching to an upstream mindset. One online travel website prevented twenty million customer service calls every year by making some simple tweaks to its booking system. A major urban school district cut its dropout rate in half after it figured out that it could predict which students would drop out—as early as the ninth grade. A European nation almost eliminated teenage alcohol and drug abuse by deliberately changing the nation’s culture. And one EMS system accelerated the emergency-response time of its ambulances by using data to predict where 911 calls would emerge—and forward-deploying its ambulances to stand by in those areas. Upstream delivers practical solutions for preventing problems rather than reacting to them. How many problems in our lives and in society are we tolerating simply because we’ve forgotten that we can fix them?
Book Synopsis Democracy in Mexico by : Pablo González Casanova
Download or read book Democracy in Mexico written by Pablo González Casanova and published by New York : Oxford University Press. This book was released on 1970 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Participatory Workshops by : Robert Chambers
Download or read book Participatory Workshops written by Robert Chambers and published by Routledge. This book was released on 2012-05-23 with total page 229 pages. Available in PDF, EPUB and Kindle. Book excerpt: This sourcebook is for all who work with others on participatory learning and change. Written in a spirit of critical reflection and serious fun, it provides 21 sets of ideas and options for facilitators, trainers, teachers and presenters, and anyone who organises and manages workshops, courses, classes and other events for sharing and learning ideas. It covers topics such as getting started, seating arrangements, forming groups, managing large numbers, helping each other learn, analysis and feedback, dealing with dominators, evaluation and ending, coping with horrors, and common mistakes.
Book Synopsis The Real ACT (CD) 3rd Edition by : ACT, Inc.
Download or read book The Real ACT (CD) 3rd Edition written by ACT, Inc. and published by Peterson's. This book was released on 2011-09-06 with total page 936 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Real ACT Prep Guide with CD is the only book with insider test-taking tips and strategy, practice, and insight from the makers of the ACT. This is the only guide that includes 5 previously administered, full-length ACT tests written by the actual test maker (including 2 NEW practice tests). Also included is ACT content and procedures you'll follow when actually taking the test, along with in-depth review of the optional Writing Test and how it is scored; examples of all the question types; and suggestions on how you might approach the questions. The supplemental CD features a complete electronic copy of Peterson's Cool Colleges 101 and additional online college planning resources from Peterson's. The only guide that includes 5 previously administered, full-length ACT tests written by the actual test maker (including 2 NEW practice tests) ACT content and procedures you'll follow when actually taking the test Valuable information about tuition payment plans All the question types you can expect to find on the ACT Suggestions on how you might approach the questions and Peterson's tried-and-true test-taking strategies and tips
Book Synopsis The Farming of Bones by : Edwidge Danticat
Download or read book The Farming of Bones written by Edwidge Danticat and published by Soho Press. This book was released on 2003-07-01 with total page 284 pages. Available in PDF, EPUB and Kindle. Book excerpt: It is 1937 and Amabelle Désir, a young Haitian woman living in the Dominican Republic, has built herself a life as the servant and companion of the wife of a wealthy colonel. She and Sebastien, a cane worker, are deeply in love and plan to marry. But Amabelle's world collapses when a wave of genocidal violence, driven by Dominican dictator Rafael Trujillo, leads to the slaughter of Haitian workers. Amabelle and Sebastien are separated, and she desperately flees the tide of violence for a Haiti she barely remembers. Already acknowledged as a classic, this harrowing story of love and survival—from one of the most important voices of her generation—is an unforgettable memorial to the victims of the Parsley Massacre and a testimony to the power of human memory.
Book Synopsis A Massacre in Mexico by : Anabel Hernandez
Download or read book A Massacre in Mexico written by Anabel Hernandez and published by Verso Books. This book was released on 2018-10-16 with total page 419 pages. Available in PDF, EPUB and Kindle. Book excerpt: On September 26, 2014, 43 male students from the Ayotzinapa Rural Teachers' College went missing in Iguala, Guerrero, Mexico. On route to a protest, local police intercepted the students and a confrontation ensued. By the morning, they had disappeared without a trace. Hernández reconstructs almost minute-by-minute the events of those nights in late September 2014, giving us what is surely the most complete picture available: her sources are unparalleled, since she has secured access to internal government documents that have not been made public, and to video surveillance footage the government has tried to hide and destroy. Hernández demolishes the Mexican state’s official version, which the Peña Nieto government cynically dubbed the “historic truth”. As her research shows, state officials at all levels, from police and prosecutors to the upper echelons of the PRI administration, conspired to put together a fake case, concealing or manipulating evidence, and arresting and torturing dozens of “suspects” who then obliged with full “confessions” that matched the official lie. By following the role of the various Mexican state agencies through the events in such remarkable detail, Massacre in Mexico shows with exacting precision who is responsible for which component of this monumental crime.
Book Synopsis The Phenomenological Mind by : Shaun Gallagher
Download or read book The Phenomenological Mind written by Shaun Gallagher and published by Routledge. This book was released on 2013-01-11 with total page 279 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Phenomenological Mind is the first book to properly introduce fundamental questions about the mind from the perspective of phenomenology. Key questions and topics covered include: • what is phenomenology? • naturalizing phenomenology and the cognitive sciences • phenomenology and consciousness • consciousness and self-consciousness • time and consciousness • intentionality • the embodied mind • action • knowledge of other minds • situated and extended minds • phenomenology and personal identity. This second edition includes a new preface, and revised and improved chapters. Also included are helpful features such as chapter summaries, guides to further reading, and a glossary, making The Phenomenological Mind an ideal introduction to key concepts in phenomenology, cognitive science and philosophy of mind.
Book Synopsis Heritage and Rights of Indigenous Peoples by : Manuel May Castillo
Download or read book Heritage and Rights of Indigenous Peoples written by Manuel May Castillo and published by . This book was released on 2017 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: In 2007, the United Nations adopted the UN Declaration on the Rights of Indigenous People, a landmark political recognition of indigenous rights. A decade later, this book looks at the status of those rights internationally. Written jointly by indigenous and non-indigenous scholars, the chapters feature case studies from four continents that explore the issues faced by Indigenous Peoples through three themes: land, spirituality, and self-determination.
Book Synopsis The Spanish American Reader by : Ernesto Nelson
Download or read book The Spanish American Reader written by Ernesto Nelson and published by . This book was released on 1916 with total page 392 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Don Quixote by : Miguel de Cervantes Saavedra
Download or read book Don Quixote written by Miguel de Cervantes Saavedra and published by . This book was released on 1901 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Diccionario Ingles-Español-Tagalog by : Sofronio G. Calderon
Download or read book Diccionario Ingles-Español-Tagalog written by Sofronio G. Calderon and published by . This book was released on 1915 with total page 664 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The Failure of Modern Civilization and the Struggle for a "deep" Alternative by : Claudia von Werlhof
Download or read book The Failure of Modern Civilization and the Struggle for a "deep" Alternative written by Claudia von Werlhof and published by Beiträge zur Dissidenz. This book was released on 2011 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Western civilization is the Utopia of a better and higher life on Earth. The globalization of neo-liberalism proves that this project has failed. The paradigm of «Critical Theory of Patriarchy» explains this failure and discusses alternatives. By confronting the central civilizations in history, the egalitarian, life-oriented matriarchal one, and the hierarchical, nature and life dominating, hostile patriarchal one, we see that 5000 years of patriarchy have «replaced» matriarchies and nature itself by a «progressive» counter-world of «capital». This transformation characterizes «capitalist patriarchy» including «socialism». Its demise is due to the «alchemical» destruction of the world's resources, thought of, theologically legitimized and fetishized as «creation». This violence is not recognized. Elites have, instead, begun with a new «military alchemy», treating the whole Planet as weapon of mass destruction. Hence, the «Planetary Movement for Mother Earth».
Book Synopsis Shri Sai Satcharita by : Govind Raghunath Dabholkar
Download or read book Shri Sai Satcharita written by Govind Raghunath Dabholkar and published by Sterling Publishers Pvt., Limited. This book was released on 1999 with total page 918 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Medical and Dental Expenses written by and published by . This book was released on 1990 with total page 20 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Information written by James Gleick and published by Vintage. This book was released on 2011-03-01 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the bestselling author of the acclaimed Chaos and Genius comes a thoughtful and provocative exploration of the big ideas of the modern era: Information, communication, and information theory. Acclaimed science writer James Gleick presents an eye-opening vision of how our relationship to information has transformed the very nature of human consciousness. A fascinating intellectual journey through the history of communication and information, from the language of Africa’s talking drums to the invention of written alphabets; from the electronic transmission of code to the origins of information theory, into the new information age and the current deluge of news, tweets, images, and blogs. Along the way, Gleick profiles key innovators, including Charles Babbage, Ada Lovelace, Samuel Morse, and Claude Shannon, and reveals how our understanding of information is transforming not only how we look at the world, but how we live. A New York Times Notable Book A Los Angeles Times and Cleveland Plain Dealer Best Book of the Year Winner of the PEN/E. O. Wilson Literary Science Writing Award
Book Synopsis Air Pollution: Physical and Chemical Fundamentals by : John H. Seinfeld
Download or read book Air Pollution: Physical and Chemical Fundamentals written by John H. Seinfeld and published by McGraw-Hill Companies. This book was released on 1975 with total page 548 pages. Available in PDF, EPUB and Kindle. Book excerpt:
