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Author : Warren Blanding
Publisher :
ISBN 13 :
Total Pages : 99 pages
Book Rating : 4.:/5 (79 download)
Download or read book 133 Ways to Handle Customer Complaints written by Warren Blanding and published by . This book was released on 1979 with total page 99 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Warren Blanding
Publisher :
ISBN 13 :
Total Pages : 92 pages
Book Rating : 4.0/5 ( download)
Download or read book 101 Ways to Improve Customer Service written by Warren Blanding and published by . This book was released on 1981 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Tom Williams
Publisher : Gower Publishing Company, Limited
ISBN 13 : 9780566076978
Total Pages : 132 pages
Book Rating : 4.0/5 (769 download)
Download or read book Dealing with Customer Complaints written by Tom Williams and published by Gower Publishing Company, Limited. This book was released on 1996-01-01 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explaining the strategic importance of complaints handling, this study examines how people actually complain and what their objectives might be. It shows how to determine policy, and how to set up and run an effective complaints handling unit. The principles and practices involved are detailed.
Author : William C. Robinson
Publisher :
ISBN 13 :
Total Pages : 48 pages
Book Rating : 4.3/5 (91 download)
Download or read book Complaint Handling in the Library written by William C. Robinson and published by . This book was released on 1984 with total page 48 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Consumer Affairs, Ministry Of
Publisher :
ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.:/5 (134 download)
Download or read book Customer Relations written by Consumer Affairs, Ministry Of and published by . This book was released on 1987 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : American Management Association
Publisher :
ISBN 13 :
Total Pages : 644 pages
Book Rating : 4.:/5 ( download)
Download or read book AMA Management Digest written by American Management Association and published by . This book was released on 1979 with total page 644 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Chris Moore
Publisher :
ISBN 13 :
Total Pages : 129 pages
Book Rating : 4.:/5 (463 download)
Download or read book How to handle customer complaints a company guide to customer relations and consumer rights written by Chris Moore and published by . This book was released on 1978 with total page 129 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :
Publisher :
ISBN 13 :
Total Pages : 524 pages
Book Rating : 4.:/5 (319 download)
Download or read book Occasional Papers written by and published by . This book was released on 1981 with total page 524 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Peggy Morrow
Publisher :
ISBN 13 :
Total Pages : 184 pages
Book Rating : 4.3/5 ( download)
Download or read book Customer Service written by Peggy Morrow and published by . This book was released on 1995 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : University of Illinois (Urbana-Champaign campus). Graduate School of Library Science
Publisher :
ISBN 13 :
Total Pages : 662 pages
Book Rating : 4.:/5 (35 download)
Download or read book Occasional Papers written by University of Illinois (Urbana-Champaign campus). Graduate School of Library Science and published by . This book was released on 1983 with total page 662 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Jennifer Denham
Publisher :
ISBN 13 : 9780724805358
Total Pages : 194 pages
Book Rating : 4.8/5 (53 download)
Download or read book Handling Customer Complaints written by Jennifer Denham and published by . This book was released on 1998 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: Practical guide for managers, staff supervisors, human resources professionals, trainers, salespeople and teachers of business studies. Provides strategies for developing positive staff and customer attitudes to complaints and tips for establishing and reviewing complaint-handling policies. Includes case studies, references and an index. The author is an experienced professional trainer.
Author : Metropolitan Life Insurance Company. Policyholders Service Bureau
Publisher :
ISBN 13 :
Total Pages : 31 pages
Book Rating : 4.:/5 (214 download)
Download or read book Methods of Handling Customer Complaints ... written by Metropolitan Life Insurance Company. Policyholders Service Bureau and published by . This book was released on 1940* with total page 31 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Herman Holtz
Publisher : Irwin Professional Publishing
ISBN 13 :
Total Pages : 284 pages
Book Rating : 4.3/5 (9 download)
Download or read book The Consultant's Guide to Newsletter Profits written by Herman Holtz and published by Irwin Professional Publishing. This book was released on 1987 with total page 284 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : James G. Shaw
Publisher : Lulu.com
ISBN 13 : 0983773203
Total Pages : 242 pages
Book Rating : 4.9/5 (837 download)
Download or read book Triple Customer Complaints written by James G. Shaw and published by Lulu.com. This book was released on 2011-06-23 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: A customer who complains is saying, "If only you will correct the situation, I will continue doing business with you." Seeing our organizations as our customers do is critical to achieving excellence. "Triple Customer Complaints" helps determine how customers define excellence and establishes quantifiable ways to improve processes in order to meet - and exceed - customer expectations. Written for executives and process owners facing the real-world challenge of creating and keeping customers, it shows readers: 1) How to walk in the customers' shoes to identify which quality and operational performance measures should be tracked. 2) How to define all aspects of a process as perceived by customers using a structured roadmap. 3) How to use process qualification to achieve early, measurable results. 4) How to create a complaint management system that vacuums up all valid customer complaints. 5) How to identify and map an organization's processes to ensure that the customer's point of view is primary.
Author : Nicholas Paul Koines
Publisher :
ISBN 13 :
Total Pages : 96 pages
Book Rating : 4.:/5 (311 download)
Download or read book A Study of the Methods of Handling Customer Complaints written by Nicholas Paul Koines and published by . This book was released on 1954 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :
Publisher :
ISBN 13 :
Total Pages : 808 pages
Book Rating : 4.3/5 (555 download)
Download or read book DIY Retailing written by and published by . This book was released on 1984 with total page 808 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book How to Handle Customer Complaints Online in Order to Improve Customer Relations written by and published by . This book was released on 2000 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
