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Author : Timothy R. V. Foster
Publisher :
ISBN 13 : 9780749423018
Total Pages : 160 pages
Book Rating : 4.4/5 (23 download)
Download or read book 101 Ways to Boost Customer Satisfaction written by Timothy R. V. Foster and published by . This book was released on 1997-01-01 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Andrew Griffiths
Publisher : Allen & Unwin
ISBN 13 : 1741760577
Total Pages : 252 pages
Book Rating : 4.7/5 (417 download)
Download or read book 101 Ways to Really Satisfy Your Customers written by Andrew Griffiths and published by Allen & Unwin. This book was released on 2006 with total page 252 pages. Available in PDF, EPUB and Kindle. Book excerpt: Lots of practical tips to help you and your staff deliver excellent customer service, ensuring your existing customers keep coming back and new customers are attracted to your business.
Author : Lorraine L. Ukens
Publisher : John Wiley & Sons
ISBN 13 : 0787994820
Total Pages : 397 pages
Book Rating : 4.7/5 (879 download)
Download or read book 101 Ways to Improve Customer Service written by Lorraine L. Ukens and published by John Wiley & Sons. This book was released on 2007-07-13 with total page 397 pages. Available in PDF, EPUB and Kindle. Book excerpt: 101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company. It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport to support the underlying values and beliefs of your organization.
Author : Jo Anna Brandi and Company
Publisher :
ISBN 13 : 9780943210407
Total Pages : 179 pages
Book Rating : 4.2/5 (14 download)
Download or read book Winning at Customer Retention written by Jo Anna Brandi and Company and published by . This book was released on 1995-01-01 with total page 179 pages. Available in PDF, EPUB and Kindle. Book excerpt: A little book with big impact, this one-idea-on-a- page book delivers insight that can be used at every level of an organization to build and sustain customer retention and loyalty. Based on the premise that the businesses that will thrive are those that recognize and nurture strong, trusting relationships, "Winning" offers a new look at the interaction between marketing and customer care. At the heart of "relationship marketing" is relationship mastery. The better you are at building relationships the better you are at business. This book presents a diverse mix of relationship skills - some geared towards external customers some towards internal customers and some towards the individual - all designed to create customer loyalty and enhance customer lifetime value. Covering topics from Defining Values to Having Fun, it's short, clever, easy to read and most importantly useful in teaching every person in the company the importance of customer caring at all levels. After all, Customer Caring is everyone's business. This was Jo Anna Brandi "The Customer Care Lady's" first look and it still remain a favorite after it's fourth printing!
Author : Susan Sweeney
Publisher : Maximum Press (FL)
ISBN 13 : 9781885068576
Total Pages : 0 pages
Book Rating : 4.0/5 (685 download)
Download or read book 101 Ways to Promote Your Web Site written by Susan Sweeney and published by Maximum Press (FL). This book was released on 2001 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides entrepreneurs, small business owners, corporate marketing managers, and consultants with tools and information on proven techniques such as using e-mail, links, and online advertising to increase the number of initial users and repeat visitors to the Web site.
Author : Godfrey Harris
Publisher :
ISBN 13 :
Total Pages : 132 pages
Book Rating : 4.3/5 ( download)
Download or read book 101 Ways to Promote Your Business written by Godfrey Harris and published by . This book was released on 1996 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you need to improve an area of your business skills? Do you need a quick source of information? Each title contains 101 ways in which to learn and improve new skills to make you a success at work and at home.
Author : Dennis L. Prince
Publisher : McGraw Hill Professional
ISBN 13 : 0071491511
Total Pages : 240 pages
Book Rating : 4.0/5 (714 download)
Download or read book 101 Ways to Boost Your Fortune on eBay written by Dennis L. Prince and published by McGraw Hill Professional. This book was released on 2010-08-19 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bestselling authority on eBay Dennis L. Prince shows anybody how to make a king's ransom in sales In 101 Ways to Boost Your Fortune on eBay, eBay guru Dennis Prince offers 101 proven strategies to help you become the star of your own eBay success story. Prince covers all the hot topics online you need to know through a series of concise "Fortune Boosters" -- no-nonsense articles packed with fast facts and ready-to-apply strategies. He explains everything from increasing your profits -- even when eBay increases its user fees -- to using eBay's Meta-Data to determine what products to sell and increase sales.
Author : Susan Sweeney
Publisher : Maximum Press
ISBN 13 : 1931644918
Total Pages : 217 pages
Book Rating : 4.9/5 (316 download)
Download or read book Social Media for Business written by Susan Sweeney and published by Maximum Press. This book was released on 2010 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: Filled with the latest information on Facebook, LinkedIn, YouTube, and other key social-media sites, this all-purpose guide provides specific strategies and tactics that focus on building business. In addition to marketing and PR, this resource addresses recruiting, risk management, cost, and other key business issues. Marketing, sales, public relations, and customer-service professionals within any business will learn how to save time and develop a weekly checklist of social-media priorities, connect social-media sites together, attract the right job candidates, and help improve customer satisfaction and brand loyalty. Keeping a close eye on return-on-investment, this clever resource promises to help market-savvy businesses outpace their competition.
Author : Warren Blanding
Publisher :
ISBN 13 :
Total Pages : 71 pages
Book Rating : 4.:/5 (353 download)
Download or read book 101 Ways to Improve Customer Service written by Warren Blanding and published by . This book was released on 1976 with total page 71 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Dick Schaaf
Publisher : HRD Press
ISBN 13 : 9780943210070
Total Pages : 132 pages
Book Rating : 4.2/5 (1 download)
Download or read book Taking Care of Business written by Dick Schaaf and published by HRD Press. This book was released on 1991 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Chris Denove
Publisher : Penguin
ISBN 13 : 1101216328
Total Pages : 292 pages
Book Rating : 4.1/5 (12 download)
Download or read book Satisfaction written by Chris Denove and published by Penguin. This book was released on 2007-06-26 with total page 292 pages. Available in PDF, EPUB and Kindle. Book excerpt: For nearly four decades, J. D. Power and Associates has been measuring consumer satisfaction and helping businesses improve profits by paying attention to what customers really want. Their annual awards are widely publicized and valued worldwide for what they say about a company’s commitment to its customers. Now, at last, the company has created the definitive book on how to boost profits by increasing customer satisfaction. Although most businesses pay lip service to putting customers first, few actually listen to the voice of the customer and use it as a tangible asset. In this book, J. D. Power and Associates provides an insider’s perspective on some of the most successful companies on the planet. Corporate giants such as Toyota and Staples and local legends like Mike Diamond Plumbing all use customer satisfaction as their key to market dominance. Satisfaction opens the vault on years of J. D. Power data, quantifying the elusive links between satisfaction and customer loyalty, market share, and profits. The book provides extensive coverage of the varying touchpoints of consumer satisfaction—covering every type of business from service providers to product manufacturers—and shows companies in detail how to make a commitment to consumers at the highest levels and translate this commitment into strategies and practices. For any business that wants to reap the rewards that come when they truly put the customer first, this is the ultimate guide.
Author : Warren Blanding
Publisher :
ISBN 13 :
Total Pages : 92 pages
Book Rating : 4.0/5 ( download)
Download or read book 101 Ways to Improve Customer Service written by Warren Blanding and published by . This book was released on 1981 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Roy Barnes
Publisher : John Wiley & Sons
ISBN 13 : 1118756045
Total Pages : 373 pages
Book Rating : 4.1/5 (187 download)
Download or read book Customer Experience For Dummies written by Roy Barnes and published by John Wiley & Sons. This book was released on 2014-10-29 with total page 373 pages. Available in PDF, EPUB and Kindle. Book excerpt: Gain, engage, and retain customers with positive experiences A positive customer experience is absolutely essential to keeping your business relevant. Today's business owners need to know how to connect and engage with their customers through a variety of different channels, including online reviews and word of mouth. Customer Experience For Dummies helps you listen to your customers and offers friendly, practical, and easy-to-implement solutions for incorporating customer engagement into your business plans and keep the crowds singing your praises. The book will show you simple and attainable ways to increase customer experience and generate sales growth, competitive advantage, and profitability. You'll get the know-how to successfully optimize social media to create more loyal customers, provide feedback that keeps them coming back for more, become a trustworthy and transparent entity that receives positive reviews, and so much more. Gives you the tools you need to target customers more precisely Helps you implement new social and mobile strategies Shows you how to generate and maintain customer loyalty in order to achieve success through multiple channels Explains how a fully-engaged customer can help you outperform the competition Learn how to respond effectively to customer feedback Your brand's reputation and success is your lifeblood, and Customer Experience For Dummies shows you how to stay relevant, add value, and win and retain customers.
Author : John A. Murphy
Publisher : John Wiley & Sons
ISBN 13 : 0471498181
Total Pages : 307 pages
Book Rating : 4.4/5 (714 download)
Download or read book The Lifebelt written by John A. Murphy and published by John Wiley & Sons. This book was released on 2001-08-08 with total page 307 pages. Available in PDF, EPUB and Kindle. Book excerpt: In a world where there is increasing choice for just about every kind of product and service, winning and holding the best customers is key to the success of any business. Customer Relationship Management, or CRM, is a concept that senior managers in any kind of business ignore at their peril. At its heart is the successful management of customer retention by being customer-focused as an organization. The concept is not rocket science, but its implementation is more of a challenge. It involves a fundamental change within the organization. In this book, John Murphy introduces "The Lifebelt" - quite literally an aid to keeping afloat in this pressured environment. The Lifebelt is a framework that offers a practical way forward to integrating and mobilizing the entire oragnization toward a holistic CRM programme. The proprietary framework features six key factors identified as being essential for consistent delivery of service: customer focus, processes, employee involvement, training, measurement, and continuous improvement. John Murphy outlines how each of the factors should be owned by an appropriate member of the top management team. When this framework is systematically and effectively implemented and managed it will considerably enhance the customer retention capacity of the company. The logic of the framework applies to virtually all industries internationally. Managers and marketers across the board will find this book one of the most practical gudies to retaining customers published to date.
Author : Nigel Hill
Publisher : The Leadership Factor
ISBN 13 : 0955416116
Total Pages : 322 pages
Book Rating : 4.9/5 (554 download)
Download or read book Customer Satisfaction written by Nigel Hill and published by The Leadership Factor. This book was released on 2007 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book does a tremendous job of bringing to life customer satisfaction and its significance to modern businesses. The numerous examples contained within the book's pages have proved a fresh and continuous source of inspiration and expertise as I work with my organisation in helping them understand why we should do what matters most to our customers and the lasting effect such actions will have on both our customer loyalty and retention. The authors are to be commended.
Author : Stephanie Davidson
Publisher : Sourcebooks, Inc.
ISBN 13 : 1402252285
Total Pages : 120 pages
Book Rating : 4.4/5 (22 download)
Download or read book 101 Ways to Have a Great Day at Work written by Stephanie Davidson and published by Sourcebooks, Inc.. This book was released on 2006-09-01 with total page 120 pages. Available in PDF, EPUB and Kindle. Book excerpt: Turn every workday into a source of satisfaction with this treasure trove of 101 ways to improve productivity, minimize stress and find happiness on the job. For example: #34 Smile Do you smile at work? If not, you may be confusing your serious look with professionalism. The reality is that not smiling just makes you look unhappy. #41 Take Ten The next time you can't get started on a task or project, tell yourself you will only work on it for ten minutes. Chances are you'll stick with it once you've started, but even if you move on after ten minutes, you will have accomplished that much more. "This book offers a collection of simple yet powerful ideas to turn every workday into a great workday."—Jeff Anderson, VP Product Management, FranklinCovey
Author : Don R. Crawley
Publisher : Soundtraining Net
ISBN 13 : 9780983660705
Total Pages : 164 pages
Book Rating : 4.6/5 (67 download)
Download or read book The Compassionate Geek written by Don R. Crawley and published by Soundtraining Net. This book was released on 2011-05-05 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: Note: There is a newer version of this book available. Please look up ISBN 978-0983660736. A real-world, plain-language how-to guide for delivering amazing customer service to end-users. Now in its second edition, The Compassionate Geek was written by tech people for tech people. There are no frills, just best practices and ideas that actually work! Filled with practical tips, best practices, and real-world techniques, The Compassionate Geek is a quick read with equally fast results. Here's what you'll find: Best practices for communicating with email, including examples The four intrinsic qualities of great service providers Best practices for communicating using chat and texting Ten tips for being a good listener Two practical ways to keep your emotions in check A flow chart for handling user calls What to do when the user is wrong How to work with the different generations in the workplace All of the information is presented in a straightforward style that you can understand and use right away. There's nothing "foo-foo," just down-to-earth tips and best practices learned from years of working with IT pros and end-users.
