Read Books Online and Download eBooks, EPub, PDF, Mobi, Kindle, Text Full Free.
101 Activities For Delivering Knock Your Socks Off Service
Download 101 Activities For Delivering Knock Your Socks Off Service full books in PDF, epub, and Kindle. Read online 101 Activities For Delivering Knock Your Socks Off Service ebook anywhere anytime directly on your device. Fast Download speed and no annoying ads. We cannot guarantee that every ebooks is available!
Book Synopsis 101 Activities for Delivering Knock Your Socks Off Service by : Ann Thomas
Download or read book 101 Activities for Delivering Knock Your Socks Off Service written by Ann Thomas and published by Amacom. This book was released on 2009 with total page 383 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today's customers are demanding service that is faster, better, and more personalized than ever before. How can organizations ensure that they are prepared to meet that challenge? The latest addition to the bestselling Knock Your Socks Off Service® series, 101 Activities for Delivering Knock Your Socks Off Service provides readers with the practical tools and cost-effective training required to meet their customers' needs. Written in the same accessible and humorous style that made Delivering Knock Your Socks Off Service so popular, this companion guide takes the unique position of seeing things from the customer's perspective--providing a collection of fun, fast, and enlightening exercises to teach customer service managers and employees valuable ways to help their organizations provide top-notch service. You'll discover how to create an action plan for improvement, reviewing topics such as: how to say no, empathy vs. sympathy, service recovery, listening, email and telephone skills, customers from hell, winning words and soothing phrases, anticipating customer needs, building reliability, customer feedback, keeping a stress log, and more. These simple but effective activities take only minutes, but deliver truly powerful, lasting results.
Author :Performance Research Associates Publisher :AMACOM Div American Mgmt Assn ISBN 13 :0814414451 Total Pages :382 pages Book Rating :4.8/5 (144 download)
Book Synopsis 101 Activities for Delivering Knock Your Socks Off Service by : Performance Research Associates
Download or read book 101 Activities for Delivering Knock Your Socks Off Service written by Performance Research Associates and published by AMACOM Div American Mgmt Assn. This book was released on 2009-06-17 with total page 382 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today’s customers are demanding service that is faster, better, and more personalized than ever before. How can organizations ensure that they are prepared to meet that challenge? The latest addition to the best-selling Knock Your Socks Off Service® series, 101 Activities for Delivering Knock Your Socks Off Service provides readers with the practical tools and cost-effective training required to help meet their customers’ needs. Taking the unique position of seeing things from the customer’s perspective, this collection of fun and enlightening exercises teaches customer service managers and employees valuable ways to help their organizations provide world-class service, and helps them create an action plan for improvement. Written in the same accessible and humorous style that made Delivering Knock Your Socks Off Service so popular, this companion guide covers such topics as: • how to say no • empathy vs. sympathy • service recovery • listening • email • telephone skills • customers from hell • winning words and soothing phrases • anticipting customer needs • building reliability • customer feedback • keeping a stress log • and more These simple but effective activities take only minutes, but deliver truly powerful, lasting results.
Author :PERFORMANCE RESEARCH ASSOCIATES Publisher :AMACOM Div American Mgmt Assn ISBN 13 :0814417566 Total Pages :266 pages Book Rating :4.8/5 (144 download)
Book Synopsis Delivering Knock Your Socks Off Service by : PERFORMANCE RESEARCH ASSOCIATES
Download or read book Delivering Knock Your Socks Off Service written by PERFORMANCE RESEARCH ASSOCIATES and published by AMACOM Div American Mgmt Assn. This book was released on 2011-10-29 with total page 266 pages. Available in PDF, EPUB and Kindle. Book excerpt: Who would’ve thought that a practical, fun, easy-to-read customer service book would capture the hearts of hundreds of thousands of readers? Now, celebrating its 20th anniversary, Delivering Knock Your Socks Off Service has been completely revised and is better than ever! Still the go-to guide on providing the kind of outstanding service that keeps customers coming back, the fifth edition combines powerful tools and techniques with real-world examples and all-new chapters on using social media for communication and service recovery, owning service encounters, responding positively to negative feedback, and more. The book provides readers with proven tips and strategies for: • Exceeding customer needs and expectations • Determining the right times to bend or break the rules • Becoming fantastic fixers and powerful problem-solvers • Using the RATER factors to wow your customers • Understanding cultural and generational differences • Becoming a listening post • Coping effectively with “customers from hell” With people surrounded by more choices and information than ever before, true customer loyalty has become increasingly difficult to attain. Combining timeless wisdom and up-to-the-minute methods, Delivering Knock Your Socks Off Service is the book no customer service professional can afford to be without.
Author :Performance Associates, Inc Publisher :AMACOM Div American Mgmt Assn ISBN 13 :0814417558 Total Pages :241 pages Book Rating :4.8/5 (144 download)
Book Synopsis Delivering Knock Your Socks Off Service by : Performance Associates, Inc
Download or read book Delivering Knock Your Socks Off Service written by Performance Associates, Inc and published by AMACOM Div American Mgmt Assn. This book was released on 2012 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this trusted customer service classic, the renowned business training and consulting services practice Performance Research Associates, Inc. lays bare the truth all companies have come to accept but few know what to do with: companies that emphasize customer service make more money and keep customers longer than those that don't. For over two decades, Delivering Knock Your Socks Off Service has combined this timeless wisdom with powerful tools, real-world examples, and the latest methods to provide customer service professionals an indispensable guide. With lighthearted examples and to-the-point solutions, the book provides readers with proven tips and strategies for exceeding customer needs and expectations, determining the right times to bend or break the rules, becoming fantastic fixers and powerful problem-solvers, using the RATER factors to wow your customers, understanding cultural and generational differences, and coping effectively with your most challenging customers. Plus, the revised fifth edition delivers new information on using social media for communication and service recovery, owning service encounters, responding positively to negative feedback, and more.What is quality customer service--and how do you consistently deliver it for your customers? Discover the answers in this go-to guide for helping customer service professionals deliver outstanding service that keeps customers coming back.
Book Synopsis Delivering Knock Your Socks Off Service by : Ron Zemke
Download or read book Delivering Knock Your Socks Off Service written by Ron Zemke and published by AMACOM Div American Mgmt Assn. This book was released on 2003 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: Outlines the skills and techniques of providing superior customer service.
Book Synopsis Delivering Knock Your Socks Off Service by : Performance Associates, Inc
Download or read book Delivering Knock Your Socks Off Service written by Performance Associates, Inc and published by Amacom Books. This book was released on 2007 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written in the same accessible and humorous style that made this book a classic, this title features brand-new chapters on important topics such as understanding cultural and generational differences in customers, plus fresh anecdotes and never-before-seen illustrations by cartoonist John Bush.
Book Synopsis Knock Your Socks Off Service Recovery by : Ron Zemke
Download or read book Knock Your Socks Off Service Recovery written by Ron Zemke and published by Amacom Books. This book was released on 2000 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on the popular, breezy approach of the Knock Your Socks Off Service series, the authors provide managers with an upbeat primer on creating a first-class recovery system--showing what it costs to lose customers and how little it can cost to win them back.
Book Synopsis Delivering Knock Your Socks Off Service by : Ron Zemke
Download or read book Delivering Knock Your Socks Off Service written by Ron Zemke and published by AMACOM Div American Mgmt Assn. This book was released on 2001 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt: Create a service advantage with the help of customer service guru Ron Zemke. In practical, easy-to-follow steps, learn trusted techniques and positive approaches that will inspire you to believe in the value of customer care and give you the skills and style to deliver it. This book takes these winning concepts to a new level with interactive features that enable you to turn the Knock Your Socks Off Service advantage to a competitive advantage in your own workplace. You will learn how to: ¿ See things from the customer¿s point of view ¿ Meet customer expectations and satisfy their needs ¿ Create a memorable experience for the customer ¿ Become easy to do business with ¿ Determine the right time to bend or break the rules ¿ Become a fantastic fixer and powerful problem-solver ¿ Cope effectively with "customers from hell" ¿ Avoid the ten deadly sins of customer service ¿ Formulate smart answers to tough customer questions
Book Synopsis Tales of Knock Your Socks Off Service by : Kristin Anderson
Download or read book Tales of Knock Your Socks Off Service written by Kristin Anderson and published by Amacom. This book was released on 1998 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: The 10th book in the "Knock Your Socks Off Service" series tells tales (101 of them) of memorable customer service, customer service heroes, and service providers who have gone "above and beyond" for their customers. With its humor, pragmatic observations, and stories, anyone at any service level will get a kick out this book.
Book Synopsis Managing Knock Your Socks Off Service by : Chip Bell
Download or read book Managing Knock Your Socks Off Service written by Chip Bell and published by AMACOM. This book was released on 2013-05-01 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: You may have your industry’s most prolific product or service in the marketplace, but your customers’ loyalty and checkbooks will only go as far as your customer service will allow. In the end, customers will not recognize the minor advantages of your superior product, but poor customer service will stand out like the Vegas strip on a moonless night. So the most vital question any manager or business owner can ask themselves today is, how well are you training, coaching, and supporting your company’s frontline employees?The invaluable, must-have Managing Knock Your Socks Off Service shows managers and supervisors how to: • Find and retain service-oriented people • Understand customer needs, expectations, and desires • Build a service vision • Design a user-friendly service delivery process • Involve and inspire employees • Recognize and reward good performance Fully updated with new chapters on: learning from lost customers; inciting passion and incentivizing service; fostering trust; and delivering great customer experiences online, this indispensable resource provides absolutely everything managers need to ensure their frontline employees become their company's biggest asset.
Book Synopsis Coaching Knock Your Socks Off Service by : Ron Zemke
Download or read book Coaching Knock Your Socks Off Service written by Ron Zemke and published by Amacom Books. This book was released on 1997 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt: Describes the basics of managing like a coach, and presents ideas for coaching in particular situations, including training and motivating new employees
Book Synopsis Delivering Knock Your Socks Off Service by : Ron Zemke
Download or read book Delivering Knock Your Socks Off Service written by Ron Zemke and published by . This book was released on 2003 with total page 178 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Delivering Knock Your Socks Off Service by :
Download or read book Delivering Knock Your Socks Off Service written by and published by . This book was released on 2007 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Sustaining Knock Your Socks Off Service by : Thomas K. Connellan
Download or read book Sustaining Knock Your Socks Off Service written by Thomas K. Connellan and published by AMACOM Div American Mgmt Assn. This book was released on 1993 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ron Zemke shook up the service industry with his two bestselling books on delivering and managing "knock your socks off" service. Now, he and Tom Connellan, a leading authority on the behavioral aspects of service quality, describe the powerful strategies that companies need to know to hang on to the efforts they started in the "gold rush" toward service quality.
Book Synopsis Small Business Sourcebook by : Carol A. Schwartz
Download or read book Small Business Sourcebook written by Carol A. Schwartz and published by . This book was released on 1992-12 with total page 880 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Quality Yearbook 1995 by : James W. Cortada
Download or read book Quality Yearbook 1995 written by James W. Cortada and published by McGraw-Hill Companies. This book was released on 1994-12 with total page 838 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Library Journal written by and published by . This book was released on 2006 with total page 624 pages. Available in PDF, EPUB and Kindle. Book excerpt: Includes, beginning Sept. 15, 1954 (and on the 15th of each month, Sept.-May) a special section: School library journal, ISSN 0000-0035, (called Junior libraries, 1954-May 1961). Also issued separately.
