100 Tips For Hoteliers

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100 Tips for Hoteliers

Author : Peter Venison
Publisher :
ISBN 13 : 9780595367269
Total Pages : 0 pages
Book Rating : 4.3/5 (672 download)

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Book Synopsis 100 Tips for Hoteliers by : Peter Venison

Download or read book 100 Tips for Hoteliers written by Peter Venison and published by . This book was released on 2005 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Twenty-two years ago, author Peter Venison's Hotel Management became a best seller in the hotel and tourism industry, labeled a "must read" on the curriculum of every hotel school, and landed on the bookshelf of every hotel manager. Despite many requests for a follow-up volume, Venison declined, on the basis that he had nothing new to say. Now he does. Holed up for several weeks in five star hotels while concluding a complicated business deal, Venison realized that the standards offered by the industry still fall short of perfection. As a result, he has put pen to paper to produce this handy catalogue of suggestions to hoteliers, based upon his considerable personal experience as a hotelier and perpetual hotel guest. 100 Tips for Hoteliers guides you from the inception of a hotel to its opening and operation, offering practical tips for each stage of the journey. It should prove equally useful to hotel school students as a checklist of what they can expect, and also to practicing hotel managers as a reminder of their responsibilities. Proceeds from the sale of 100 Tips for Hoteliers will be donated to the Duke of Edinburgh Cup charity.

100 Ways To Annoy Your Guests

Author : Peter Venison
Publisher : Clink Street Publishing
ISBN 13 : 9781913568863
Total Pages : 132 pages
Book Rating : 4.5/5 (688 download)

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Book Synopsis 100 Ways To Annoy Your Guests by : Peter Venison

Download or read book 100 Ways To Annoy Your Guests written by Peter Venison and published by Clink Street Publishing. This book was released on 2021-02-18 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: Peter Venison's best-selling book 100 Tips for Hoteliers offered advice on how to manage. In this follow-up publication, Venison looks at the hotel business from the guest's point of view and suggests that his is the only way to analyse success or failure in the hospitality industry. He explains that guest satisfaction is not the opposite of guest dissatisfaction: it is so much more. Venison draws on his extensive world travel to over 100 countries, to cite myriad examples of how not to please your guests. Every hotel manager, hotel student, and hospitality lecturer, could benefit from reading this little book, and every hotel guest could benefit from them having done so.

100 Deadly Skills

Author : Clint Emerson
Publisher : Simon and Schuster
ISBN 13 : 147679605X
Total Pages : 272 pages
Book Rating : 4.4/5 (767 download)

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Book Synopsis 100 Deadly Skills by : Clint Emerson

Download or read book 100 Deadly Skills written by Clint Emerson and published by Simon and Schuster. This book was released on 2015-10-13 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: A hands-on, practical survival guide from retired Navy SEAL Clint Emerson, from eluding pursuers, evading capture, and surviving dangerous situations.

How to Run a Great Hotel

Author : Enda M. Larkin
Publisher : How to Books
ISBN 13 : 9781845283469
Total Pages : 0 pages
Book Rating : 4.2/5 (834 download)

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Book Synopsis How to Run a Great Hotel by : Enda M. Larkin

Download or read book How to Run a Great Hotel written by Enda M. Larkin and published by How to Books. This book was released on 2009 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Hotels.

Heads in Beds

Author : Jacob Tomsky
Publisher : Anchor
ISBN 13 : 030794834X
Total Pages : 322 pages
Book Rating : 4.3/5 (79 download)

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Book Synopsis Heads in Beds by : Jacob Tomsky

Download or read book Heads in Beds written by Jacob Tomsky and published by Anchor. This book was released on 2013-07-30 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the tradition of Kitchen Confidential and Waiter Rant, a rollicking, eye-opening, fantastically indiscreet memoir of a life spent (and misspent) in the hotel industry. “Highly amusing."—New York Times Jacob Tomsky never intended to go into the hotel business. As a new college graduate, armed only with a philosophy degree and a singular lack of career direction, he became a valet parker for a large luxury hotel in New Orleans. Yet, rising fast through the ranks, he ended up working in “hospitality” for more than a decade, doing everything from supervising the housekeeping department to manning the front desk at an upscale Manhattan hotel. He’s checked you in, checked you out, separated your white panties from the white bed sheets, parked your car, tasted your room-service meals, cleaned your toilet, denied you a late checkout, given you a wake-up call, eaten M&Ms out of your minibar, laughed at your jokes, and taken your money. In Heads in Beds he pulls back the curtain to expose the crazy and compelling reality of a multi-billion-dollar industry we think we know. Heads in Beds is a funny, authentic, and irreverent chronicle of the highs and lows of hotel life, told by a keenly observant insider who’s seen it all. Prepare to be amused, shocked, and amazed as he spills the unwritten code of the bellhops, the antics that go on in the valet parking garage, the housekeeping department’s dirty little secrets—not to mention the shameless activities of the guests, who are rarely on their best behavior. Prepare to be moved, too, by his candor about what it’s like to toil in a highly demanding service industry at the luxury level, where people expect to get what they pay for (and often a whole lot more). Employees are poorly paid and frequently abused by coworkers and guests alike, and maintaining a semblance of sanity is a daily challenge. Along his journey Tomsky also reveals the secrets of the industry, offering easy ways to get what you need from your hotel without any hassle. This book (and a timely proffered twenty-dollar bill) will help you score late checkouts and upgrades, get free stuff galore, and make that pay-per-view charge magically disappear. Thanks to him you’ll know how to get the very best service from any business that makes its money from putting heads in beds. Or, at the very least, you will keep the bellmen from taking your luggage into the camera-free back office and bashing it against the wall repeatedly.

Hotel Secrets from the Travel Detective

Author : Peter Greenberg
Publisher : Villard
ISBN 13 : 1588363996
Total Pages : 306 pages
Book Rating : 4.5/5 (883 download)

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Book Synopsis Hotel Secrets from the Travel Detective by : Peter Greenberg

Download or read book Hotel Secrets from the Travel Detective written by Peter Greenberg and published by Villard. This book was released on 2004-03-09 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: Indispensable information for away-from-home lodging, from the author of the New York Times bestseller The Travel Detective In Hotel Secrets from the Travel Detective, America’s best-known and most trusted travel authority reveals the insider knowledge that can make every hotel stay as comfortable as (and sometimes even more cost-efficient than) home. With his incomparable access and nose for news, Peter Greenberg shares the secrets that people who know hotels—managers, maids, reservation clerks, bellhops, chefs, and maintenance guys—don’t want you to know about value, service, safety, security, and cleanliness. Tips include: • How to tell if your room is really clean • What never to order from room service • The real way to prevent hotel crime • How to beat excessive hotel phone charges • The exact rooms where headline-making events took place Drawn from the author’s experiences as both an investigative reporter and a constant traveler, Hotel Secrets from the Travel Detective is an essential guide to everything from luxury resorts to motels, from airport hotels and bed-and-breakfasts to outrageous (and often secret) alternatives to hotels.

The Cornell School of Hotel Administration on Hospitality

Author : Michael C. Sturman
Publisher : John Wiley & Sons
ISBN 13 : 1118016262
Total Pages : 519 pages
Book Rating : 4.1/5 (18 download)

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Book Synopsis The Cornell School of Hotel Administration on Hospitality by : Michael C. Sturman

Download or read book The Cornell School of Hotel Administration on Hospitality written by Michael C. Sturman and published by John Wiley & Sons. This book was released on 2011-03-31 with total page 519 pages. Available in PDF, EPUB and Kindle. Book excerpt: This cutting edge and comprehensive book with contributions from the star faculty of Cornell University's School of Hotel Administration offers the latest thinking on the best practices and strategies for hospitality management. A must for students and professionals seeking to enter or expand their reach in the hospitality industry, The Cornell School of Hotel Administration on Hospitality delivers the authoritative advice you need to: Develop and manage a multinational career and become a leader in the hospitality industry Maximize profits from franchise agreements, management contracts, and leases Understand and predict customer choices, and motivate your staff to provide outstanding service Manage hospitality businesses and the real estate underlying the businesses Control costs, coordinate branding strategy, and manage operations across multiple locations

The Heart of Hospitality

Author : Micah Solomon
Publisher : SelectBooks, Inc.
ISBN 13 : 159079379X
Total Pages : 210 pages
Book Rating : 4.5/5 (97 download)

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Book Synopsis The Heart of Hospitality by : Micah Solomon

Download or read book The Heart of Hospitality written by Micah Solomon and published by SelectBooks, Inc.. This book was released on 2016-10-11 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: Success in today’s rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel Company’s president and COO Herve Humler. This up-to-the-minute resource delivers the closely guarded customer experience secrets and on-trend customer service insights of today’s top hoteliers, restaurateurs, and masters of hospitality management including: Four Seasons Chairman Isadore Sharp: How to build an unsinkable company culture Union Square Hospitality Group CEO Danny Meyer: His secrets of hiring, onboarding, training, and more Tom Colicchio (Craft Restaurants, Top Chef): How to create a customer-centric customer experience in a chef-centric restaurant Virgin Hotels CEO Raul Leal: How Virgin Hotels created its innovative, future-friendly hospitality approach Ritz-Carlton President and COO Herve Humler: How to engage today’s new breed of luxury travelers Double-five-star chef and hotelier Patrick O’Connell (The Inn at Little Washington) shares the secrets of creating hospitality connections Designer David Rockwell on the secrets of building millennial-friendly restaurants and hotel spaces (W, Nobu, Andaz) that resonate with today’s travelers Restaurateur Traci Des Jardins on building a “narcissism-free” hospitality culture Legendary chef Eric Ripert’s principles of creating a great guest experiences, simultaneously within a single dining room. The Heart of Hospitality is a hospitality management resource like no other, put together by leading customer service expert Micah Solomon. Filled with exclusive, first-hand stories and wisdom from the top professionals in the industry, The Heart of Hospitality is an essential hospitality industry resource. As Ritz-Carlton President and COO Herve Humler says in his foreword to the book, “If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, you’ll find the secrets here.”

Hotel Contract Negotiation Tips, Tricks, and Traps

Author : Stephen Guth
Publisher : Lulu.com
ISBN 13 : 1458350339
Total Pages : 271 pages
Book Rating : 4.4/5 (583 download)

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Book Synopsis Hotel Contract Negotiation Tips, Tricks, and Traps by : Stephen Guth

Download or read book Hotel Contract Negotiation Tips, Tricks, and Traps written by Stephen Guth and published by Lulu.com. This book was released on 2011 with total page 271 pages. Available in PDF, EPUB and Kindle. Book excerpt: An Insider's Guide to Hotel Contract Negotiations Stephen Guth's latest book provides a unique insider's perspective on the high-stakes complexities of hotel contract negotiations. Covering topics from attrition to force majeure to walked guests, "Hotel Contract Negotiation Tips, Tricks, and Traps" dissects contract provisions with easy-to-understand explanations and alternate language to counter hotel negotiation ploys. Based on years of real-life experience, the practical negotiation tactics described in this book could save you tens of thousands of dollars on your next meeting and could protect you from being hit with even more in liquidated damages. Whether you are a meeting planner, ten-percenter, or just someone who is looking to get a great deal for your next group meeting, this book has something for you. Don't negotiate your next hotel deal without it!

How to Buy & Run Your Own Hotel

Author : Mark Lloyd
Publisher : How to Books
ISBN 13 : 9781845282752
Total Pages : 0 pages
Book Rating : 4.2/5 (827 download)

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Book Synopsis How to Buy & Run Your Own Hotel by : Mark Lloyd

Download or read book How to Buy & Run Your Own Hotel written by Mark Lloyd and published by How to Books. This book was released on 2008 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Hospitality.

Hotel Management and Operations

Author : Denney G. Rutherford
Publisher : Wiley
ISBN 13 : 9780471285687
Total Pages : 0 pages
Book Rating : 4.2/5 (856 download)

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Book Synopsis Hotel Management and Operations by : Denney G. Rutherford

Download or read book Hotel Management and Operations written by Denney G. Rutherford and published by Wiley. This book was released on 1994-08-15 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this updated edition, Rutherford reexamines the fundamentals of hotel management in light of the latest trends. The introductory and connective essays have been expanded and updated, and completely new sections have been added on the vital topics of today.

Hotel Accommodation Management

Author : Roy C. Wood
Publisher : Routledge
ISBN 13 : 1351690493
Total Pages : 210 pages
Book Rating : 4.3/5 (516 download)

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Book Synopsis Hotel Accommodation Management by : Roy C. Wood

Download or read book Hotel Accommodation Management written by Roy C. Wood and published by Routledge. This book was released on 2017-10-10 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book offers students a uniquely concise, accessible and comprehensive introduction to hotel accommodation management that covers the range of managerial subjects and disciplines in the sector. The book focuses on enduring aspects of the accommodation management function (front office management, housekeeping, revenue management); the changing context of hotel accommodation provision (the move to ‘asset light’, the supply of accommodation, trends in hotel investment and asset management, the challenges engendered by social media and the collaborative economy to the hotel market); and the role of accommodation in additional and integrated facilities and markets (spas, resorts, MICE markets). International case studies illustrating examples of practice in the industry are integrated throughout, along with study questions and other features to aid understanding and problem solving. This is essential reading for all hospitality and hotel management students.

Without Reservations

Author : John Willard Marriott (Jr.)
Publisher : Luxury Custom Publishing LLC
ISBN 13 : 9780983303336
Total Pages : 0 pages
Book Rating : 4.3/5 (33 download)

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Book Synopsis Without Reservations by : John Willard Marriott (Jr.)

Download or read book Without Reservations written by John Willard Marriott (Jr.) and published by Luxury Custom Publishing LLC. This book was released on 2012 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Global business leader and hotel industry icon J W Bill Marriott, Jr shares both the story of and the recipe for the success of Marriott International, one of the worlds leading hotel companies. The company began with one family-run root beer stand and grew over eight decades, through his leadership, into a global corporation that is widely respected for the business it does and the way it does business. In 1964, on the eve of being named president of the company, Marriotts father, founder and then-CEO J Willard Marriott, Sr, tucked a letter in his 32-year-old sons desk drawer. The letter contained insights and guideposts that proved invaluable as Bill Jr, blazed the trail not only for his company, but for the hospitality industry as well. The letter, printed in this book, provides timeless advice for any person in any business who aims to achieve success. This is a compilation of engaging stories that takes the reader behind the scenes as events and decisions unfold.

Hotel Revenue Management

Author : Dave Roberts
Publisher : Business Expert Press
ISBN 13 : 1637421923
Total Pages : 183 pages
Book Rating : 4.6/5 (374 download)

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Book Synopsis Hotel Revenue Management by : Dave Roberts

Download or read book Hotel Revenue Management written by Dave Roberts and published by Business Expert Press. This book was released on 2022-01-27 with total page 183 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book guides the reader from the building blocks of revenue management, to pricing science and merchandising, and to broader issues of setting objectives in support of a revenue strategy. The discipline is evolving, and that evolution has been accelerated by the COVID-19 pandemic. Leaders in hotel revenue management, and more broadly in sales & marketing, need to understand these changes, and lead and adapt accordingly. This will require a strong foundation in analytics–not just modeling, but also business analytics in support of a holistic strategy. As more of the tactics of revenue management are executed through automation, and powered by machine learning, revenue managers will become more focused on strategy and will need to think about revenue management in the context of marketing, loyalty, and distribution. As the strategy component of the discipline increases, so too must the breadth of knowledge of revenue managers.

Hospitality Management

Author : Roy C Wood
Publisher : SAGE
ISBN 13 : 1473927765
Total Pages : 255 pages
Book Rating : 4.4/5 (739 download)

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Book Synopsis Hospitality Management by : Roy C Wood

Download or read book Hospitality Management written by Roy C Wood and published by SAGE. This book was released on 2015-04-14 with total page 255 pages. Available in PDF, EPUB and Kindle. Book excerpt: An innovative and cross-cutting approach to Hospitality that examines the fundamentals of the subject in a concise and commendable way. Roy Wood’s academic and practitioner expertise is brought to bear on this succinct synthesis of the subject that will quickly become a must read for all students and academics in the hospitality area. - Professor Stephen J. Page, Bournemouth University Hospitality Management: A Brief Introduction is designed for undergraduate and postgraduate students studying hotel and hospitality management and hospitality studies. The book includes coverage of the principal areas of functional management in hospitality including: employee relations accommodation management food and beverage management marketing and sales industry structure and strategy the nature of management roles hospitality management education future trends in the field. Roy Wood uses a wide range of established and contemporary research and reflects critically on its subject, including from the perspective of the hospitality consumer, to ensure that readers gain wide awareness of the realities and challenges of the hospitality industry.

A WEALTH OF INSIGHT

Author : Rahim B. Kanani
Publisher :
ISBN 13 : 9781633936201
Total Pages : 356 pages
Book Rating : 4.9/5 (362 download)

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Book Synopsis A WEALTH OF INSIGHT by : Rahim B. Kanani

Download or read book A WEALTH OF INSIGHT written by Rahim B. Kanani and published by . This book was released on 2017-12-20 with total page 356 pages. Available in PDF, EPUB and Kindle. Book excerpt: In A Wealth of Insight, more than thirty-five of the world's best luxury hoteliers share exactly what it takes to lead and manage some of the most legendary hotels and resorts. Each executive profile includes bite-size insights, stunning photography and real-life examples on recruiting, culture, technology, marketing, branding, personalization, authenticity, anticipation, design, partnerships and more. Hoteliers also detail the most significant trends impacting the sector today, and how those trends will shape the future of luxury hospitality. The sheer scale and scope of this effort--to distill industry wisdom across two dozen countries--is unprecedented. For aspiring and current general managers of luxury hotels, for hospitality executives in search of a practical guide on how best to deliver a world-class guest experience, and for the modern luxury traveler eager to go behind the scenes, A Wealth of Insight is the holy grail of five-star leadership and management.

Setting the Table

Author : Danny Meyer
Publisher : Harper Collins
ISBN 13 : 0061868248
Total Pages : 244 pages
Book Rating : 4.0/5 (618 download)

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Book Synopsis Setting the Table by : Danny Meyer

Download or read book Setting the Table written by Danny Meyer and published by Harper Collins. This book was released on 2009-10-13 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: The bestselling business book from award-winning restauranteur Danny Meyer, of Union Square Cafe, Gramercy Tavern, and Shake Shack Seventy-five percent of all new restaurant ventures fail, and of those that do stick around, only a few become icons. Danny Meyer started Union Square Cafe when he was 27, with a good idea and hopeful investors. He is now the co-owner of a restaurant empire. How did he do it? How did he beat the odds in one of the toughest trades around? In this landmark book, Danny shares the lessons he learned developing the dynamic philosophy he calls Enlightened Hospitality. The tenets of that philosophy, which emphasize strong in-house relationships as well as customer satisfaction, are applicable to anyone who works in any business. Whether you are a manager, an executive, or a waiter, Danny’s story and philosophy will help you become more effective and productive, while deepening your understanding and appreciation of a job well done. Setting the Table is landmark a motivational work from one of our era’s most gifted and insightful business leaders.