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Author : Jack E. Miller
Publisher : Wiley
ISBN 13 : 9780471053279
Total Pages : 304 pages
Book Rating : 4.0/5 (532 download)
Download or read book Your Hospitality Field Experience written by Jack E. Miller and published by Wiley. This book was released on 1995-10-13 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Robert Clayton Ford
Publisher : Delmar Thomson Learning
ISBN 13 :
Total Pages : 464 pages
Book Rating : 4.0/5 ( download)
Download or read book Managing the Guest Experience in Hospitality written by Robert Clayton Ford and published by Delmar Thomson Learning. This book was released on 2000 with total page 464 pages. Available in PDF, EPUB and Kindle. Book excerpt: Describes fourteen principles of successful hospitality management, and discusses their relation to guest experiences at tourism venues, considering issues of strategy, staffing, and systems.
Author : Frans Melissen
Publisher : Routledge
ISBN 13 : 1000038157
Total Pages : 354 pages
Book Rating : 4.0/5 ( download)
Download or read book Hospitality Experience written by Frans Melissen and published by Routledge. This book was released on 2019-11-12 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt: Hospitality Experience offers students an exciting introduction to key aspects of hospitality management. The authors provide a refreshing focus on how hospitality experiences can be created and managed successfully. With a comprehensive overview of the hospitality industry, the textbook familiarizes students with the basics of hospitality management and offers analysis as well as cases and practical examples. Designed primarily for entry-level students at all levels, the book will also be of interest to professionals working in the business.
Author : Robert C. Ford
Publisher : Delmar
ISBN 13 : 9781111307738
Total Pages : 516 pages
Book Rating : 4.3/5 (77 download)
Download or read book Managing Quality Service in Hospitality written by Robert C. Ford and published by Delmar. This book was released on 2012 with total page 516 pages. Available in PDF, EPUB and Kindle. Book excerpt: MANAGING QUALITY SERVICE IN HOSPITALITY: HOW ORGANIZATIONS ACHIEVE EXCELLENCE IN THE GUEST EXPERIENCE, International Edition teaches the concept of treating customers as guests and creating a "WOW" experience for them. Many other texts in this subject area skip over guest-focused service strategy in hospitality or service This text fully covers the topic of managing hospitality organizations by using academic studies and real life experience from companies like Walt Disney Company, Marriott, Ritz-Carlton, Darden Restaurants, Southwest Airlines and many others. The text is written in three sections: strategy, staffing, and systems.Each chapter includes at suggested hospitality activities for students, in which students are encouraged to visit local organizations to talk with guests, employees and managers to obtain a variety of perspectives on the guest experience. Other activities will have students going to the internet to visit established sites for hospitality organizations. Real and hypothetical hotels, restaurants, and other business types found in the hospitality industry are included as case studies giving the opportunity for discussion of hospitality concepts and principles. "Ethics in Business" segments encourage students to analyze ethical issues associated with chapter topics. Each chapter opens with learning objectives and discussion questions at the end. The included Instructor's Guide provides answers to the end-of-chapter questions and to the discussion questions following the chapter cases, additional field exercises in hospitality, true-false and multiple-choice quizzes, and additional material to assist the instructor in preparing course outlines and lesson plans, providing the best known about managing hospitality organizations big or small.
Author : Robert C. Ford
Publisher : SAGE Publications
ISBN 13 : 1544356846
Total Pages : 685 pages
Book Rating : 4.5/5 (443 download)
Download or read book Managing Hospitality Organizations written by Robert C. Ford and published by SAGE Publications. This book was released on 2019-01-02 with total page 685 pages. Available in PDF, EPUB and Kindle. Book excerpt: "A perfect book for any Hospitality program, excellent instructor support, and a good resource for students." –Denise A. Braley, Mitchell College Today’s economy is dominated by the rapidly growing service sector. Even businesses primarily selling goods are reinventing their image and positioning themselves as service providers. Managing Hospitality Organizations: Achieving Excellence in the Guest Experience takes students on a journey through the evolving service industry. Each chapter focuses on a core principle of hospitality management and is packed with practical advice, examples, and cases from some of the best companies in the service sector. Authors Robert C. Ford and Michael C. Sturman emphasize the critical importance of focusing on the guest and creating that unforgettable customer experience. Whether your students will be managing a neighborhood café, a convention center, or a high-end resort hotel, they will learn invaluable skills for managing the guest experience in today’s ultracompetitive environment. The Second Edition includes new coverage of technology, sustainability, sexual harassment, diversity and inclusion, and ethical leadership. Give your students the SAGE edge! SAGE edge offers a robust online environment featuring an impressive array of free tools and resources for review, study, and further exploration, keeping both instructors and students on the cutting edge of teaching and learning.
Author : Taylor Scott
Publisher : BenBella Books
ISBN 13 : 1953295223
Total Pages : 257 pages
Book Rating : 4.9/5 (532 download)
Download or read book Lead with Hospitality written by Taylor Scott and published by BenBella Books. This book was released on 2021-04-27 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: Across all industries and levels of organizations, one key leadership trait inspires and motivates more than any other: hospitality. We have all encountered inspirational leaders who've helped us, taught us, encouraged us, pushed us to get outside our comfort zones, or motivated us to become the best version of ourselves. What is it about their leadership styles that inspires us to do more for our team and our personal and professional growth? Turns out, we admire these leaders for the same reasons we love our favorite hotels, resorts, restaurants, or bars: How they make us feel is essential. Members of today's workforce—especially millennials and Gen Z—are looking for inspiring environments and work that truly fulfills them. Before anyone is compelled to do anything they first must feel. Speaker, consultant, and hospitality industry veteran Taylor Scott knows that the most effective leaders approach their roles with heart, emotionally connecting with their team members before attempting to manage them. Scott draws from his two decades in leadership roles at respected hotels, resorts, and restaurants. He distills the principles of gracious hospitality, translating them into actionable leadership lessons which apply in any industry, such as: • How making people feel welcome fosters loyalty and keeps workers engaged with an organization's purpose • How serving people with empathy and compassion sparks workers' highest productivity • How making people feel comfortable encourages exploration, curiosity, and discovery while inviting everyone to lean into their creativity • How making people feel significant drives them to deliver their best work He also shares specific, practical steps you can take to put these principles into action. Scott shows how to connect, serve, engage, coach, and inspire your peers, teams, and even your own leaders. Lead with Hospitality is a call to action to connect with people on a human level which ultimately inspires teams, organizations, and companies to go to the next level.
Author : Kaye Sung Chon
Publisher : Routledge
ISBN 13 : 1136379355
Total Pages : 320 pages
Book Rating : 4.1/5 (363 download)
Download or read book Hospitality Management Education written by Kaye Sung Chon and published by Routledge. This book was released on 2013-04-03 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: Help students succeed now and in the future in any aspect of the hospitality field! Hospitality Management Education focuses on the academic aspect of hospitality--the mechanisms of hospitality education programs, their missions, their constituents, and the outcomes of their efforts. This book examines why people study hospitality management, the vast opportunities the field offers, and ways to best prepare students for a career in the industry or in academia. Within Hospitality Management Education, you'll find exhibits, figures, tables, and insight into innovative practice methods that will strengthen your skills as an educator and contributor to the growing success of this discipline. Containing research and first-hand accounts, Hospitality Management Education offers you insight into qualities and strategies that make educators or employees effective and successful in the industry. You'll find useful information to help you better prepare students and enhance your teaching skills, such as: understanding the history and advances of hospitality management education during the past 75 years stressing the difference between the hospitality industry and other industries to help prospective hospitality students understand the unique rigors of hospitality examining degree programs in the United Kingdom, Australia, and the United States to identify common global teaching trends, differences, and program outcomes enhancing student learning and education programs by linking academic hospitality programs to industry through internships, involvement with industry associations, and advisory councils assuring quality in academic programs through accreditation, certification, outside peer reviews, outside reviews by the industry, and administrative reviews of the faculty preparing for a professional academic career through strategic career planning, networking, and targeting hospitality programs Hospitality Management Education discusses educational trends as a whole over the past decade to give you insight into future directions of hospitality such as increased specialization, growing numbers of faculty, more funding, and increased academic focus on research and scholarship. In this valuable volume, you'll find methods and suggestions that will make you a more knowledgeable and effective educator!
Author :
Publisher :
ISBN 13 : 9789001299590
Total Pages : pages
Book Rating : 4.2/5 (995 download)
Download or read book Hospitality Experience written by and published by . This book was released on 2022 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: "Hospitality Experience offers you an exciting introduction to key aspects of hospitality management. The book's main strength is that it shows you step-by-step how to create and manage those unique hospitality experiences. You will benefit from the book's integrated set of cases and examples. The book has a very clear structure: 1 What is hospitality management? 2 Who are the players involved in it, also beyond the borders of the hospitality industry itself and in the future? 3 How to design, deliver and manage the ultimate hospitality experience? This third edition of Hospitality Experience has been thoroughly revised and updated to include the latest developments in the field of hospitality management. The real-world examples have also been updated to reflect these most recent developments. Hospitality Experience is primarily designed for first-year students in Hospitality Management and Hotel Management majors, as well as related minors. But if you are an advanced student in Hospitality Management programs or a professional working in the business, this book will also be of great benefit to you. The authors Hospitality Experience has been written by experienced teachers at Hotel Management Schools in the Netherlands and is therefore ideal for students enrolled in one of those degree programmes."--
Author : Yellowbrick Learning
Publisher : Yellowbrick Learning
ISBN 13 :
Total Pages : 41 pages
Book Rating : 4.:/5 (661 download)
Download or read book The Ultimate Hospitality Career Guide written by Yellowbrick Learning and published by Yellowbrick Learning. This book was released on 2022-12-04 with total page 41 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Ultimate Hospitality Career Guide As an experience-driven market, hospitality relies on customer service to power revenue and is susceptible due to rapidly changing consumer expectations. A report by Alice and YouGov found that 81% of travelers are willing to pay more to receive local experience recommendations from their hotels, such as guided tours and food tastings. Food and beverage are the most lucrative subsectors in the hospitality industry. In 2020, food and beverage revenue in the U.S. was worth approximately 865 billion dollars. Comparatively, the hotel industry had a value of $85.5 billion, while travel and tourism were worth $396.37 billion during the same year. Because of technical innovations and the need for heightened personalized experiences, there are more opportunities in the hospitality and tourism industry ever before. So what are those positions, and how do you get started? We have created this comprehensive guide to help you determine and achieve your hospitality and tourism career goals. Yellowbrick’s Ultimate Hospitality Career Guide is your source to discover careers and learn entry points into the hospitality and tourism industry. In this guide, you can begin to explore the jobs that drive the market, then search for your perfect career by area of interest, skills, companies, or industry experts. Learn about your skills and interests, articulate them confidently to identify career options within the industry you might pursue, and implement a successful strategy to attain your desired career outcomes. In this guide you’ll find the following information: • Overview of the hospitality and tourism industry • Future of the hospitality market • Hospitality Career Library • Career Planning Strategy to get into the hospitality industry You’ll also find simple exercises that help you: • form a career planning strategy to get into the hospitality and tourism industry • find your passion in hospitality and identify an area of interest to pursue • learn the hospitality industry through top companies, brands, agencies, and its key players • identify your skills and match them to a hospitality area of interest Whether you’re a novice, a student, or a professional, you can further your career path by accessing this guide that will help you begin understanding the hospitality opportunities available, as well as the skills and qualifications you need to succeed. About Yellowbrick.co Yellowbrick.co is on a mission to inspire the next generation to pursue a career that aligns their talents and passions with the universities and brands they know and trust. Working in partnership with the world’s leading universities, brands and industry experts, Yellowbrick creates learning experiences that help tomorrow’s leaders discover and pursue career paths in growing global industries that align with their passions, including fashion, sports, beauty, music and media.
Author : Roy C Wood
Publisher : SAGE
ISBN 13 : 1446290727
Total Pages : 204 pages
Book Rating : 4.4/5 (462 download)
Download or read book Key Concepts in Hospitality Management written by Roy C Wood and published by SAGE. This book was released on 2013-02-01 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Accessibly written and thoughtfully edited, making it essential reading for those studying hospitality and embarking on a career in the industry." - Peter Lugosi, Oxford School of Hospitality Management "This text is a fascinating read... Roy Wood has spent 25 years teaching, researching and writing on the hospitality industry - much of that learning is here in this book." - Erwin Losekoot, Auckland University of Technology "All different aspects of the hospitality industry are elaborated on... All in all a wonderful course book for for our students!" - Claudia Rothwangl, ITM College This book covers the major concepts students are likely to encounter throughout their study within the hospitality management, giving a comprehensive and up-to-date overview as well as providing engaging everyday examples from around the world. A leading figure in the field, Roy Wood has successfully gathered international contributors with direct experience of hospitality management and the hospitality industry as a whole, ensuring the academic, geographical and practical integrity of the book. Key Concepts in Hospitality Management is written for undergraduate students and those studying short postgraduate or executive education courses in hospitality management, events management, tourism management and leisure management.
Author : Peter Okon Agbomi
Publisher :
ISBN 13 :
Total Pages : 256 pages
Book Rating : 4.:/5 (112 download)
Download or read book A Study of the Impact of Field Experience in Hospitality Education written by Peter Okon Agbomi and published by . This book was released on 1984 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Michael Dwain Collins
Publisher :
ISBN 13 : 9781524907587
Total Pages : 244 pages
Book Rating : 4.9/5 (75 download)
Download or read book Make It Count! Getting the Most from a Hospitality Internship written by Michael Dwain Collins and published by . This book was released on 2017-01-06 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Dennis R. Reynolds
Publisher : John Wiley & Sons
ISBN 13 : 1119326273
Total Pages : 40 pages
Book Rating : 4.1/5 (193 download)
Download or read book Introduction to Hospitality Management written by Dennis R. Reynolds and published by John Wiley & Sons. This book was released on 2021-06-02 with total page 40 pages. Available in PDF, EPUB and Kindle. Book excerpt: The hospitality industry's rapid evolution provides career-seekers with tremendous opportunity–and unique challenges. Changes in the global economy, rising interest in ecotourism, the influence of internet commerce, and a myriad of other trends contribute to the dynamic nature of this exciting field. Introduction to Hospitality Management presents a thorough overview of historical perspectives, current trends, and real-world practices. Coverage of bar and restaurant management, hotel and lodging operations, travel and tourism, and much more gives students a comprehensive analysis of this rewarding field. Focusing on practicality, this text presents real-world examples of traditional methods alongside insightful discussions surrounding changes in consumer demands and key issues affecting the industry. The industry’s multifaceted nature lends itself to broad exploration, and this text provides: Clear guidance through topics related to foodservice operations, convention management, meeting planning, casino and gaming management, leadership and staffing, financial and business models, and promotion and marketing Emphasis on career planning and job placement strategies, giving students a head start in charting their future in hospitality A combination of Drs. Reynolds and Barrows’ two leading textbooks, Introduction to Management in the Hospitality Industry and Introduction to the Hospitality Industry, into one cohesive, comprehensive edition Substantial coverage of internet commerce and marketing Case studies, including actual interviews with industry professionals, to reinforce primary learning objectives and build critical thinking skills An emphasize on real-world skills and practical methods employed by management professionals Methods to prepare students for job placement in multiple areas of the hospitality and tourism industry Introduction to Hospitality Management is an essential text for students learning about, or with an interest in, the hospitality industry. Written in a clear and accessible style, this important book leaves readers with a strong grasp of the topics and trends most important to a career in the hospitality industry
Author : Jennifer Bobrow Burns
Publisher : Infobase Publishing
ISBN 13 : 0816077312
Total Pages : 315 pages
Book Rating : 4.8/5 (16 download)
Download or read book Career Opportunities in Travel and Hospitality written by Jennifer Bobrow Burns and published by Infobase Publishing. This book was released on 2010 with total page 315 pages. Available in PDF, EPUB and Kindle. Book excerpt: Whether you want to spend your days outside leading tours or in the kitchen preparing delicious meals for customers, the travel and hospitality industries offer a diverse array of career opportunities.
Author : Richard Busulwa
Publisher : Routledge
ISBN 13 : 100029675X
Total Pages : 303 pages
Book Rating : 4.0/5 (2 download)
Download or read book Hospitality Management and Digital Transformation written by Richard Busulwa and published by Routledge. This book was released on 2020-12-28 with total page 303 pages. Available in PDF, EPUB and Kindle. Book excerpt: Hospitality managers are at a critical inflection point. Digital technology advancements are ramping up guest expectations and introducing nontraditional competitors that are beginning to disrupt the whole industry. The hospitality managers whose organizations are to thrive need to get their organizations into a position where they can effectively leverage digital technologies to simultaneously deliver breakthroughs in efficiency, agility, and guest experience. Hospitality Management and Digital Transformation is a much-needed guidebook to digital disruption and transformation for current and prospective hospitality and leisure managers. The book: • Explains digital technology advancements, how they cause disruption, and the implications of this disruption for hospitality and leisure organizations. • Explains the digital business and digital transformation imperative for hospitality and leisure organizations. • Discusses the different digital capabilities required to effectively compete as a digital business. • Discusses the new and/or enhanced roles hospitality and leisure managers need to play in effecting the different digital capabilities, as well as the competencies required to play these roles. • Discusses how hospitality and leisure managers can keep up with digital technology advancements. • Unpacks more than 36 key digital technology advancements, discussing what they are, how they work, and how they can be implemented across the hospitality and leisure industry. This book will be useful for advanced undergraduate and postgraduate students studying strategic management, IT, information systems, or digital business–related courses as part of degrees in hospitality and leisure management; as well as practitioners studying for professional qualifications.
Author : John R. Walker
Publisher : Pearson Higher Ed
ISBN 13 : 0133067661
Total Pages : 608 pages
Book Rating : 4.1/5 (33 download)
Download or read book Introduction to Hospitality written by John R. Walker and published by Pearson Higher Ed. This book was released on 2012-03-19 with total page 608 pages. Available in PDF, EPUB and Kindle. Book excerpt: Prepare students to succeed in any area of the hospitality industry. Introduction to Hospitality, 7/e, focuses on hospitality operations while offering a broad, comprehensive view of the world’s largest industry. The text is organized into four sections: hospitality and lodging; beverages, restaurants, and managed services; tourism, recreation, attractions, clubs, and gaming; and assemblies, events, attractions, leadership, and management. Each section includes real-world profiles, first-hand accounts, and engaging case studies to help readers connect with the material and foster an appreciation of the industry’s unique enthusiasm and passion. New photos, page layouts, and hands-on examples help students understand the how-to aspects of today’s hospitality industry. Updated to reflect today’s trends and realities, the Seventh Edition contains new coverage of spas, updated and new corporate profiles, salary information, hospitality-related technologies, and more! Also available with MyHospitalityLab® This package is also available with MyHospitalityLab–an online homework, tutorial, and assessment program designed to work with this text to engage students and improve results. Within its structured environment, students practice what they learn, test their understanding, and pursue a personalized study plan that helps them better absorb course material and understand difficult concepts. To help students explore the hospitality industry, MyHospitalityLab includes industry-specific simulations from Hospitality & Tourism Interactive (HTi), and real case studies written by industry leaders. Note: You are purchasing a standalone product; MyHospitalityLab does not come packaged with this content. Students, if interested in purchasing this title with MyHospitalityLab, ask your instructor for the correct package ISBN and Course ID. Instructors, contact your Pearson representative for more information. If you would like to purchase both the physical text and MyHospitalityLab, search for: 0134514211 / 9780134514215 Introduction to Hospitality and Plus MyHospitalityLab with Pearson eText -- Access Card Package Package consists of: 0133762769 / 9780133762761 Introduction to Hospitality 0134487281 / 9780134487281 MyHospitalityLab with Pearson eText -- Access Card -- for Intro to Hospitality & Intro to Hospitality Management
Author : Christine Jaszay
Publisher : Delmar Pub
ISBN 13 : 9780766845930
Total Pages : 206 pages
Book Rating : 4.8/5 (459 download)
Download or read book Training Design for the Hospitality Industry written by Christine Jaszay and published by Delmar Pub. This book was released on 2003 with total page 206 pages. Available in PDF, EPUB and Kindle. Book excerpt: For courses in university or community college hospitality management programs, this text offers a practical, how-to approach for designing training programs for their specific organization's operational needs. Well-designed training is recognized by industry and university experts as essential for hospitality operations to be successful. Yet instructional design, how-to design training, is rarely taught outside of university education programs. This text presents a training design model and step-by-step directions are described and demonstrated through the use of a case study. Students follow a training design consultant through the steps as the training is designed for the various positions in a small hotel. One of the key elements of the process is determining what the style and content of the training should be. This is addressed in a very practical and hands-on manner. The examples used may be modified for any line or position in the hospitality industry. In addition, the theories of why training is important, what benefits can be achieved through formal training and more, is addressed in context with the actual steps of effective training design. Students in hospitality management will be more marketable and are likely to be more successful with this type of knowledge and skills in their tool kit.
