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Your Call Is Important To Us
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Book Synopsis Your Call Is (Not That) Important to Us by : Emily Yellin
Download or read book Your Call Is (Not That) Important to Us written by Emily Yellin and published by Simon and Schuster. This book was released on 2009-03-24 with total page 355 pages. Available in PDF, EPUB and Kindle. Book excerpt: Journalist Emily Yellin pens a lively narrative exploring the very human stories behind the often-inhuman face of call-center customer service. Whether it’s the interminable hold times, the multitude of buttons to press, or the automated voices before reaching someone with a measurable pulse—who hasn’t felt exasperated at the abuse, neglect, and wasted time when all we want is help, and maybe a little human kindness? Your Call Is (not that) Important to Us is journalist Emily Yellin’s highly entertaining and far-reaching exploration of the multibillion-dollar customer service industry and its surprising inner-workings. Since customer service has a role in just about every industry on earth, Yellin travels the country and the world, meeting a wide range of customer service reps, corporate decision makers, industry watchers, and Internet-based consumer activists. She shows the myriad forces that converge to create these aggravating experiences and the people inside and outside the globalized corporate world crusading to make customer service better for us all. For the first time, Yellin gets reveals the heart behind the never-seen faces of call-center customer service—and why customer service doesn’t have to be this bad.
Book Synopsis Your Call Is Important To Us by : Laura Penny
Download or read book Your Call Is Important To Us written by Laura Penny and published by McClelland & Stewart. This book was released on 2009-03-13 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ever been left spluttering over some fatuous fib trying to pass itself off as information, even as fact? Of course you have. We all have. It's bullshit, and as Laura Penny sees it, we're drowning in the stuff. Your Call Is Important to Us is Penny's brilliant take on the "all-you-can-eat buffet of phoniness" that is our lives today. "We live in an era of unprecedented bullshit production," Penny says. While bullshit is not new, more money, more media, and more people at mics have led to a bullshit pandemic. Today, we are so used to exaggeration and obfuscation we rarely notice them any more.Thank goodness we have Penny as our witty, smart-aleck guide through the phoniness of advertising and public relations, the claptrap of big pharma, the gobbledygook of the media, and the poppycock of the service industry. Along the way, Penny takes direct aim at the major culprits and the insidious ways they distort reality. As scathing as Michael Moore, as incisive as Naomi Klein, and as funny as Al Franken, Penny's take on the bullshit factor in modern life is a page-turner. Penny has a cheeky riff on that revealing question: "If my call is so important," she asks, "why doesn't anyone answer the damn phone?"
Book Synopsis Your Call Is Important To Us by : Adam Wasserman
Download or read book Your Call Is Important To Us written by Adam Wasserman and published by Lulu.com. This book was released on 2014-08-08 with total page 238 pages. Available in PDF, EPUB and Kindle. Book excerpt: Welcome (back) to the Bunker, an orderly, underground utopia where everyone's needs have been satisfied. Barney Max is a trustworthy citizen with an impeccable record of achievement. But one daystretch on his way to Mars for an interplanetary conference, he finds himself added to the Thousand Most Wanted List. For no apparent reason at all. And he's allowed to walk free. Thus begins Barney Max's unexpected and entirely unwelcome journey. Deprived of his daily comforts, chased by a persistent headache (not to mention armed guardians from Defense, a secret society of vengeful cybots, and an angry mob of former employees), he is forced to confront a reality he has struggled his whole life to deny. The second in the Bunker series of sci-fi adventure novels, Your Call Is Important To Us can be read independently, although it is best enjoyed in the company of its predecessor, Thank You For Your Cooperation.
Book Synopsis Your Call Is (Not That) Important to Us by : Emily Yellin
Download or read book Your Call Is (Not That) Important to Us written by Emily Yellin and published by Simon and Schuster. This book was released on 2010-08-17 with total page 355 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bring up the subject of customer service phone calls and the blood pressure of everyone within earshot rises exponentially. Otherwise calm, rational, and intelligent people go into extended rants about an industry that seems to grow more inhuman and unhelpful with every phone call we make. And Americans make more than 43 billion customer service calls each year. Whether it's the interminable hold times, the outsourced agents who can't speak English, or the multitude of buttons to press and automated voices to listen to before reaching someone with a measurable pulse -- who hasn't felt exasperated at the abuse, neglect, and wasted time we experience when all we want is help, and maybe a little human kindness? Your Call Is (Not That) Important to Us is journalist Emily Yellin's engaging, funny, and far-reaching exploration of the multibillion-dollar customer service industry and its surprising inner-workings. Yellin reveals the real human beings and often surreal corporate policies lurking behind its aggravating façade. After reading this first-ever investigation of the customer service world, you'll never view your call-center encounters in quite the same way. Since customer service has a role in just about every industry on earth, Yellin travels the country and the world, meeting a wide range of customer service reps, corporate decision makers, industry watchers, and Internet-based consumer activists. She spends time at outsourced call centers for Office Depot in Argentina and Microsoft in Egypt. She gets to know the Mormon wives who answer JetBlue's customer service calls from their homes in Salt Lake City, and listens in on calls from around the globe at a FedEx customer service center in Memphis. She meets with the creators of the yearly Customer Rage Study, customer experience specialists at Credit Suisse in Zurich, the founder and CEO of FedEx, and the CEO of the rising Internet retailer Zappos.com. Yellin finds out which country complains about service the most (Sweden), interviews an actress who provides the voice for automated answering systems at many big corporations, and talks to the people who run a website (GetHuman.com that posts codes for bypassing automated voices and getting to an actual human being at more than five hundred major companies. Yellin weaves her vast reporting into an entertaining narrative that sheds light on the complex forces that create our infuriating experiences. She chronicles how the Internet and global competition are forcing businesses to take their customers' needs more seriously and offers hope from people inside and outside the globalized corporate world fighting to make customer service better for us all. Your Call Is (Not That) Important to Us cuts through corporate jargon and consumer distress to provide an eye-opening and animated account of the way companies treat their customers, how customers treat the people who serve them, and how technology, globalization, class, race, gender, and culture influence these interactions. Frustrated customers, smart executives, and dedicated customer service reps alike will find this lively examination of the crossroads of world commerce -- the point where businesses and their customers meet -- illuminating and essential.
Book Synopsis Your Call Is Very Important to Us by : Richard Hardack
Download or read book Your Call Is Very Important to Us written by Richard Hardack and published by Rowman & Littlefield. This book was released on 2023-05-15 with total page 377 pages. Available in PDF, EPUB and Kindle. Book excerpt: In a unique exploration of how corporations appropriate the rights and identities of people, Richard Hardack unearths the unexpected consequences of corporate America’s quest to dominate every aspect of our culture. Not only do corporations govern our economy, but corporate personas define our identities and shape our relationships with people and the world around us. In a timely and wide-ranging study, Hardack recontextualizes the inordinate influence of corporations and corporate advertising as a legal, political, psychological, and sociological phenomenon. He connects a surprising array of topics, including advertising, pop culture, representations of nature, science fiction, legal history, the history of colonization and slavery, and the longing to transcend individuality, to show how the principles of corporate personhood—the idea that corporation are people—allow corporations to impersonate and displace actual people. Throughout, Hardack also provides a novel reassessment of the pernicious role and effect of advertising in our daily lives. The book makes accessible a complex topic and integrates many pressing issues in the U.S., including the privatization of the public sphere; the escalating polarization of wealth and rights; unchecked corporate power, influence and monopoly; and the descent of political debate and policy into the language of advertising, branding, and entertainment. Hardack treats the assumptions that foster corporate personhood as both cause and effect, driver and symptom, of a series of transformations in U.S. society. Awakened to this foundational way corporations infiltrate most human activities and interactions, readers can better understand and safeguard themselves against systemic changes to the American economy, culture, and politics.
Book Synopsis Discover Your Calling by : Soo-Inn Tan
Download or read book Discover Your Calling written by Soo-Inn Tan and published by Graceworks. This book was released on 2020-10-03 with total page 78 pages. Available in PDF, EPUB and Kindle. Book excerpt: All of us have a yearning to understand where we belong in this world. As Christians, most of us understand from Scripture that God has a purpose for each of us and has gifted us differently. But discovering our unique giftedness and where God calls us to use those gifts eludes so many. In his new book, Discover Your Calling: The ABC of Vocational Discernment, Soo-Inn Tan provides biblical and down-to-earth support for those who seek to better understand how God is shaping their lives. Whether you’re a student, entering the workforce, a homemaker, a mid-career worker, or a retiree, discover how God may be preparing you for the continuing challenge and joy of a lifelong walk with Jesus Christ across all aspects of vocation.
Book Synopsis Tell Me How It Ends by : Valeria Luiselli
Download or read book Tell Me How It Ends written by Valeria Luiselli and published by Coffee House Press. This book was released on 2017-03-13 with total page 72 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Part treatise, part memoir, part call to action, Tell Me How It Ends inspires not through a stiff stance of authority, but with the curiosity and humility Luiselli has long since established." —Annalia Luna, Brazos Bookstore "Valeria Luiselli's extended essay on her volunteer work translating for child immigrants confronts with compassion and honesty the problem of the North American refugee crisis. It's a rare thing: a book everyone should read." —Stephen Sparks, Point Reyes Books "Tell Me How It Ends evokes empathy as it educates. It is a vital contribution to the body of post-Trump work being published in early 2017." —Katharine Solheim, Unabridged Books "While this essay is brilliant for exactly what it depicts, it helps open larger questions, which we're ever more on the precipice of now, of where all of this will go, how all of this might end. Is this a story, or is this beyond a story? Valeria Luiselli is one of those brave and eloquent enough to help us see." —Rick Simonson, Elliott Bay Book Company "Appealing to the language of the United States' fraught immigration policy, Luiselli exposes the cracks in this foundation. Herself an immigrant, she highlights the human cost of its brokenness, as well as the hope that it (rather than walls) might be rebuilt." —Brad Johnson, Diesel Bookstore "The bureaucratic labyrinth of immigration, the dangers of searching for a better life, all of this and more is contained in this brief and profound work. Tell Me How It Ends is not just relevant, it's essential." —Mark Haber, Brazos Bookstore "Humane yet often horrifying, Tell Me How It Ends offers a compelling, intimate look at a continuing crisis—and its ongoing cost in an age of increasing urgency." —Jeremy Garber, Powell's Books
Book Synopsis America Calling by : Rajika Bhandari
Download or read book America Calling written by Rajika Bhandari and published by Simon and Schuster. This book was released on 2021-09-14 with total page 271 pages. Available in PDF, EPUB and Kindle. Book excerpt: Growing up in middle-class India, Rajika Bhandari has seen generations of her family look westward, where an American education means status and success. But she resists the lure of America because those who left never return—they all become flies trapped in honey in a land of opportunity. As a young woman, however, she finds herself heading to a US university to study, following her heart and a relationship. When that relationship ends and she fails in her attempt to move back to India as a foreign-educated woman, she returns to the US and finds herself in a job where the personal is political and professional: she is immersed in the lives of international students who come to America from over 200 countries, the universities that attract them, and the tangled web of immigration that a student must navigate. An unflinching and insightful narrative that explores the global appeal of a Made in America education that is a bridge to America’s successful past and to its future, America Calling is both a deeply personal story of Bhandari’s search for her place and voice, and an incisive analysis of America’s relationship with the rest of the world through the most powerful tool of diplomacy: education. At a time of growing nationalism, a turning inward, and fear of the “other,” America Calling is ultimately a call to action to keep America’s borders—and minds—open.
Book Synopsis 50 People Who Messed up the World by : Alexander Parker
Download or read book 50 People Who Messed up the World written by Alexander Parker and published by Robinson. This book was released on 2017-11-09 with total page 339 pages. Available in PDF, EPUB and Kindle. Book excerpt: Who would top your list of the fifty people who have done the most to make the modern world a worse place? 'I can't imagine how they whittled it down to just 50 people' - comedian Nik Rabinowitz 'A fantastic thought-provoking book that renews my appreciation for history. It reminds us how we got here and how we can avoid things getting worse' Mandla Shongwe, SAFM Lifestyle 'A fascinating, terrific read' Gareth Cliff, CliffCentral From despotic mass-murderers to sports cheats, and from corrupt politicians to truly dreadful celebrities, who has had the most damaging -- or vexatious -- impact in their particular sphere of modern life? This line-up of the very worst of the twentieth century and beyond includes the obvious candidates: those who have caused extraordinary damage through their murderous paranoia, brutal avarice, or demented self-regard -- Stalin, King Leopold, Idi Amin and the like. But murderous dictators aside, there are plenty of others who deserve recognition for their role in making the world a significantly more dangerous or, at the very least, more annoying place: terrorist Carlos the Jackal; Robert Oppenheimer, the man who gave the world the atomic bomb; notorious sports cheat Lance Armstrong; and the one and only President Donald Trump, who has of course succeeded in making the world both more annoying and more dangerous. This perfectly focused spotlight on infamy is illustrated throughout by award-winning political cartoonist Zapiro.
Book Synopsis Miles of Memories by : Brenda Starks Miles
Download or read book Miles of Memories written by Brenda Starks Miles and published by Dorrance Publishing. This book was released on 2012-11 with total page 94 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Poems, Prn written by Larry Troxel and published by AuthorHouse. This book was released on 2011-02 with total page 134 pages. Available in PDF, EPUB and Kindle. Book excerpt: Poems, prn (Latin: pro re nata) is a compilation of recent poems by Larry Troxel. He separated them into two groupings; the first consisting of poems that are more about the lighter and serious sides of life, and the sweet feelings and inspiration that evolve there from. From those selections his associate James Atkinson, an accomplished musician and composer, has created and recorded beautiful songs on a CD Music and Poetry From the Heart, with poems such as My Soul, The Flowers Say, Touchings, and Waves. The second group is poems that paint, in the brightest colors, his religiosity, principals of faith, devotion and church. It is his hope that some may find what he has written to be interesting, agreeable, and maybe even inspiring, prn.
Book Synopsis The Price Tag Is on You by : M.H. Stones
Download or read book The Price Tag Is on You written by M.H. Stones and published by Austin Macauley Publishers. This book was released on 2022-10-31 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: What price tag are you wearing? EDUCATION: Moulds us into human resources ECONOMIES: buy our time GOVERNMENTS: label us since birth MEDIA: sells our attention and emotions HEALTH: packages our bodies BELIEFS: manipulate our minds and souls TECHNOLOGY: turns us into semi-gods & semi-robots But behind each of these systems there is a secret. One that can help you work with them, change them and turn them to your and humanity’s advantage.
Book Synopsis Sounding Heaven and Earth by : Malcolm Guite
Download or read book Sounding Heaven and Earth written by Malcolm Guite and published by Canterbury Press. This book was released on 2023-11-30 with total page 147 pages. Available in PDF, EPUB and Kindle. Book excerpt: The back page column of the Church Times, famously occupied for many years by Ronald Blythe, continues to be a breath of fresh air in the hands of poet and priest Malcolm Guite. His acute observations of the local, the everyday, moments of conversation and life’s simple pleasures are doorways into a bigger reality of a world suffused with the meaning and beauty that lies beneath surface appearances. His lucid, perceptive and imaginative musings follow a similar pattern to the sonnets for which he is so renowned. In his own words, he treats these 500 word essays ‘a little in the spirit of the sonnet, with a sense of development, of a ‘turn’ or volta part way through, and a sense that the end revisits and re-reads the opening’. These draw together everyday events and encounters, landscape, journeys, poetry, stories, memory and a sense of the sacred, and fuses them to create richly satisfying portraits of the familiar that at the same time opens the way to an enchanted world.
Book Synopsis Live Your Calling by : Kevin Brennfleck
Download or read book Live Your Calling written by Kevin Brennfleck and published by John Wiley & Sons. This book was released on 2004-11-01 with total page 311 pages. Available in PDF, EPUB and Kindle. Book excerpt: An action-plan for self-fulfillment that helps people find their true calling in life This practical and inspirational guide helps Christian men and women of all ages identify and use their God-given gifts to find purpose, direction, and joy in their life and work. Based on their years of counseling and experience, Kevin and Kay Marie Brennfleck offer action-oriented tools and a proven methodology to help readers develop the decision-making skills they need to discover and live the life that God intended, maximizing the synergies between ministry, work, and spiritual gifts. Kevin and Kay Marie Brennfleck (Pasadena, CA) are nationally recognized experts in career counseling, work satisfaction, and productivity. Their Web site, www.ChristianCareerCenter.com, is the most visited Christian career site on the Internet.
Book Synopsis Free Verse and Rhyme: A Poetry Collection by : K. A. Williams
Download or read book Free Verse and Rhyme: A Poetry Collection written by K. A. Williams and published by K. A. Williams. This book was released on with total page 55 pages. Available in PDF, EPUB and Kindle. Book excerpt: Book contains 40 poems - 19 free verse and 21 rhymes. Topics include nature, couples etc.
Book Synopsis Why Learn History (When It’s Already on Your Phone) by : Sam Wineburg
Download or read book Why Learn History (When It’s Already on Your Phone) written by Sam Wineburg and published by University of Chicago Press. This book was released on 2018-09-17 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: A look at how to teach history in the age of easily accessible—but not always reliable—information. Let’s start with two truths about our era that are so inescapable as to have become clichés: We are surrounded by more readily available information than ever before. And a huge percent of it is inaccurate. Some of the bad info is well-meaning but ignorant. Some of it is deliberately deceptive. All of it is pernicious. With the Internet at our fingertips, what’s a teacher of history to do? In Why Learn History (When It’s Already on Your Phone), professor Sam Wineburg has the answers, beginning with this: We can’t stick to the same old read-the-chapter-answer-the-question snoozefest. If we want to educate citizens who can separate fact from fake, we have to equip them with new tools. Historical thinking, Wineburg shows, has nothing to do with the ability to memorize facts. Instead, it’s an orientation to the world that cultivates reasoned skepticism and counters our tendency to confirm our biases. Wineburg lays out a mine-filled landscape, but one that with care, attention, and awareness, we can learn to navigate. The future of the past may rest on our screens. But its fate rests in our hands. Praise for Why Learn History (When It’s Already on Your Phone) “If every K-12 teacher of history and social studies read just three chapters of this book—”Crazy for History,” “Changing History . . . One Classroom at a Time,” and “Why Google Can’t Save Us” —the ensuing transformation of our populace would save our democracy.” —James W. Lowen, author of Lies My Teacher Told Me and Teaching What Really Happened “A sobering and urgent report from the leading expert on how American history is taught in the nation’s schools. . . . A bracing, edifying, and vital book.” —Jill Lepore, New Yorker staff writer and author of These Truths “Wineburg is a true innovator who has thought more deeply about the relevance of history to the Internet—and vice versa—than any other scholar I know. Anyone interested in the uses and abuses of history today has a duty to read this book.” —Niall Ferguson, senior fellow, Hoover Institution, and author of The Ascent of Money and Civilization
Book Synopsis Web. Write. Sell.: Write Ads, Headlines, and Calls to Action That People Can't Help But Click by : Chris Kennedy
Download or read book Web. Write. Sell.: Write Ads, Headlines, and Calls to Action That People Can't Help But Click written by Chris Kennedy and published by Questing Vole Press. This book was released on 2019-11-13 with total page 119 pages. Available in PDF, EPUB and Kindle. Book excerpt: This entirely practical guide teaches you how to write ad copy that conveys your brand and converts clicks into sales, traffic, and sign-ups, while avoiding flashy, artistic ads that have zero selling power. Copywriter Chris Kennedy explains the rules for writing ads, describes ways to hit your advertising goals consistently, and shows how to craft ad copy for websites and social media. Because different audiences are receptive to different kinds of ads, Chris shows how to change your message and tone based on your target audience and customer persona. He also walks you through some common dos and don'ts and explains how internet advertising differs from traditional marketing. - Understand your audience. - Convert clicks to sales. - Hit your advertising goals. - Grab the reader's attention. - Research SEO keywords. - Keep content relevant. - Funnel readers to a final call-to-action instruction. - Improve the chances of acquiring new customers in your ads. - Avoid clickbait and dying trends. - Recognize the importance of choosing grammar and syntax carefully. - Master business-to-business etiquette. - Use search operators to conduct marketing research efficiently. Contents 1. Web Ads 2. Web Headlines 3. Choosing the Perfect Word or Phrase 4. Marketing to Businesses 5. Advanced Google Searches
