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Author : Donald H. Weiss
Publisher :
ISBN 13 : 9788183071178
Total Pages : 57 pages
Book Rating : 4.0/5 (711 download)
Download or read book Winning On The Telephone written by Donald H. Weiss and published by . This book was released on 1988 with total page 57 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Danielle Gaudreau
Publisher : Danielle Gaudreau
ISBN 13 :
Total Pages : 14 pages
Book Rating : 4./5 ( download)
Download or read book Maximize your business potential with this winning telephone customer service strategy! written by Danielle Gaudreau and published by Danielle Gaudreau. This book was released on 2021-07-18 with total page 14 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer service is the heart of every business. Without GREAT customer service, your business may not be THRIVING to its FULL potential. 87% of happy customers will PROMOTE your company by telling others that your service was great. Allowing your current clients to stay LOYAL, and ATTRACT new ones! On the other hand, 96% of unsatisfied customers will tell others about a bad experience they had. This obviously reflects badly on the company. This is why it's CRUCIAL to offer an exceptional level of customer service! Having close to 20 years of experience in the industry, my role is to help you MAXIMIZE your business potential, by teaching this elite customer service strategy. This course, built for corporate and business owners, could potentially also help with: - give your agents a CLEAR framework to go by - have your agents learn proper telephone etiquette - increase your agents PRODUCTIVITY - give your business a GOOD REPUTATION - have your agents learn the basic method of retaining a client - have your agents sound professional - turn your clients into PROMOTERS Teaching your agents how to deliver WORLD CLASS customer service over the telephone can also likely OPTIMIZE your chance of having a great reputation, increasing your company's success. In fact, companies with superior customer service brings 5.7 times MORE REVENUE than competitors that lag in their customer service! In 2021, you simply can NOT survive unless you have a great REPUTATION! This is why, you need to make customer service an absolute PRIORITY... It's the BACKBONE of your business! Potentially, this course could also help you save money by not having to spend as much in advertising! It offers INCREDIBLE value, and includes the 8 steps to a perfect call, as well as the tips, cues, and tactics I learned through the many years of practice I had. *For your convenience, all the documents also have been created. Also, the name of your company and/or logo can easily be added. 30 day money back guarantee DISCLOSURE: Results are dependent upon experience and will vary based on effort, education, business model, and market forces sometimes beyond our control. Please note that evolvecoaching is not offering a business opportunity. Evolvecoaching teaches skills and insight drawn from their experiences. There are no guarantees of earnings and your results may vary.
Author : Samuel Macaw Kennedy
Publisher :
ISBN 13 :
Total Pages : 182 pages
Book Rating : 4.A/5 ( download)
Download or read book Winning the Public written by Samuel Macaw Kennedy and published by . This book was released on 1921 with total page 182 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Shaun Belding
Publisher : ECW Press
ISBN 13 : 1550226959
Total Pages : 223 pages
Book Rating : 4.5/5 (52 download)
Download or read book Winning with the Caller from Hell written by Shaun Belding and published by ECW Press. This book was released on 2006-05-28 with total page 223 pages. Available in PDF, EPUB and Kindle. Book excerpt: Effective and practical strategies for dealing with difficult, unmanageable customers on the telephone are offered in this essential guide for call center managers and other service-oriented positions. Advice on utilizing tone of voice to defuse conflict is provided, as well as 18 basic rules to follow in order to maximize caller satisfaction. A four-pronged approach known as LIFT—listening to customers, involving oneself in the situation, focusing on the issue, and thanking the customer—is explained. Making use of these time-tested techniques can turn even the most nightmarish patrons into devoted customers.
Author : Gary S. Goodman
Publisher : Prentice Hall Direct
ISBN 13 : 9780139609633
Total Pages : 144 pages
Book Rating : 4.6/5 (96 download)
Download or read book Winning by Telephone written by Gary S. Goodman and published by Prentice Hall Direct. This book was released on 1982-01-01 with total page 144 pages. Available in PDF, EPUB and Kindle. Book excerpt: Tells how to plan phone calls, handle difficult callers, develop a professional sounding telephone voice, and make more productive use of business calls
Author : Léon Benjamin
Publisher : Business For Good Ltd
ISBN 13 : 0955059607
Total Pages : 105 pages
Book Rating : 4.9/5 (55 download)
Download or read book Winning by Sharing written by Léon Benjamin and published by Business For Good Ltd. This book was released on 2005 with total page 105 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Clarence Jones
Publisher : Winning with the News Media
ISBN 13 : 9780961960360
Total Pages : 412 pages
Book Rating : 4.9/5 (63 download)
Download or read book Winning with the News Media written by Clarence Jones and published by Winning with the News Media. This book was released on 2005 with total page 412 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Wesley Hyatt
Publisher : McFarland
ISBN 13 : 1476608741
Total Pages : 485 pages
Book Rating : 4.4/5 (766 download)
Download or read book Emmy Award Winning Nighttime Television Shows, 1948-2004 written by Wesley Hyatt and published by McFarland. This book was released on 2015-09-11 with total page 485 pages. Available in PDF, EPUB and Kindle. Book excerpt: Since the early days of television, well before most households had a set, the Academy of Television Arts and Sciences has been handing out honors for the industry's best efforts. Now fans can read about their favorites--and perhaps rediscover some forgotten pleasures--in this reference to prime time and nighttime Emmy winners. Beginning with the heated charade contest known as Pantomime Quiz, which won Most Popular Program of 1948 in the first Emmy Awards ceremony (held in 1949), each of more than 100 winning shows gets star treatment with an entry that includes the year of award or awards, air times, hosts, guests, casts and a full discussion of the show's history and run. Many of the entries include original interviews with cast or crew members. With such rich information, each show's entry constitutes a chapter in the history of television through the story of the show and the people who made it happen. The best of variety, drama, game shows, comedies, adventures and many more categories are featured. An appendix offers interesting facts and figures and ranks shows according to such statistics as longest run, longest delay from debut to win, and most Emmys won.
Author : Rob Frieden
Publisher : Yale University Press
ISBN 13 : 0300163126
Total Pages : 618 pages
Book Rating : 4.3/5 (1 download)
Download or read book Winning the Silicon Sweepstakes written by Rob Frieden and published by Yale University Press. This book was released on 2010-01-01 with total page 618 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this timely book, Rob Frieden points out the myriad ways the United States has fallen behind other countries in telecommunications. Despite the appearance of robust competition and entrepreneurism in U.S. telecom markets, there is very little of either. Because of an inattentive Congress and a misguided Federal Communications Commission unwilling to confront real problems, industry incumbents have been able to earn healthy profits while keeping the United States in the backwaters of Internet-based information, communication, and entertainment markets. At every turn regulators have tipped the scales in favor of large established companies, creating an environment that stifles innovation. As a consequence, Americans are stuck with relatively slow connectivity and with equipment that lacks features that have been standard in other countries for years. In telecommunications, the United States is a little like a third world country that is developing under a crushing bureaucracy without recognizing that the rest of the world has passed it by. Frieden shows how failure can intrude on the ability of the United States to compete and suggests how to restore its competitiveness.--Publisher's description.
Author : Michael Schatzki
Publisher : Business Expert Press
ISBN 13 : 1947843109
Total Pages : 188 pages
Book Rating : 4.9/5 (478 download)
Download or read book Negotiating with Winning Words written by Michael Schatzki and published by Business Expert Press. This book was released on 2018-01-03 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt: You are about to go into an important negotiation. You have done your homework and you have a plan and a strategy. But now you are face to face with the other person. What should you say, when should you say it, how should you say it? That is what this book is all about. What do you say to gather the information you need, set expectations, build relationships, and create a win-win situation? How do you actually use negotiating tactics and strategies in a whole verity of situations? What should you say to close and wrap up the deal? This book will guide you through the entire negotiating process and make sure that you have the right words at your fingertips for any negotiating situation that you encounter. The author walks you through some key business negotiations, including a sales negotiation, a purchasing negotiation, and even how to negotiate salary and benefits for a new job. It is all here. A complete overview of the negotiation process and scripts you can use and modify to fit any situation.
Author : Bryan A. Garner
Publisher : Oxford University Press
ISBN 13 : 0199826625
Total Pages : 534 pages
Book Rating : 4.1/5 (998 download)
Download or read book The Winning Brief: 100 Tips for Persuasive Briefing in Trial and Appellate Courts written by Bryan A. Garner and published by Oxford University Press. This book was released on 2004-02-13 with total page 534 pages. Available in PDF, EPUB and Kindle. Book excerpt: Good legal writing wins court cases. It its first edition, The Winning Brief proved that the key to writing well is understanding the judicial readership. Now, in a revised and updated version of this modern classic, Bryan A. Garner explains the art of effective writing in 100 concise, practical, and easy-to-use sections. Covering everything from the rules for planning and organizing a brief to openers that can capture a judge's attention from the first few words, these tips add up to the most compelling, orderly, and visually appealing brief that an advocate can present. In Garner's view, good writing is good thinking put to paper. "Never write a sentence that you couldn't easily speak," he warns-and demonstrates how to do just that. Beginning each tip with a set of quotable quotes from experts, he then gives masterly advice on building sound paragraphs, drafting crisp sentences, choosing the best words ("Strike pursuant to from your vocabulary."), quoting authority, citing sources, and designing a document that looks as impressive as it reads. Throughout, he shows how to edit for maximal impact, using vivid before-and-after examples that apply the basics of rhetoric to persuasive writing. Filled with examples of good and bad writing from actual briefs filed in courts of all types, The Winning Brief also covers the new appellate rules for preparing federal briefs. Constantly collecting material from his seminars and polling judges for their preferences, the second edition delivers the same solid guidelines with even more supporting evidence. Including for the first time sections on the ever-changing rules of acceptable legal writing, Garner's new edition keeps even the most seasoned lawyers on their toes and writing briefs that win cases. An invaluable resource for attorneys, law clerks, judges, paralegals, law students and their teachers, The Winning Brief has the qualities that make all of Garner's books so popular: authority, accessibility, and page after page of techniques that work. If you're writing to win a case, this book shouldn't merely be on your shelf--it should be open on your desk.
Author : Ruth D. Fisher
Publisher : Pearson Education
ISBN 13 : 0131364421
Total Pages : 376 pages
Book Rating : 4.1/5 (313 download)
Download or read book Winning the Hardware-Software Game written by Ruth D. Fisher and published by Pearson Education. This book was released on 2009-03-04 with total page 376 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Many books discuss high-tech decision making, but this is the only book I know of that provides a systematic approach based on objective analysis.” —Matthew Scarpino, author of Programming the Cell Processor “This book offers a unique approach to analyzing business strategy that changes the focus and attitude to a lively and fun exercise of treating business strategy as a game.” —Dave Hendricksen, Architect, Thomson-Reuters USE GAME THEORY TO SOLVE THE #1 PROBLEM THAT CAUSES NEW TECHNOLOGIES TO FAIL IN THE MARKETPLACE: LACK OF COORDINATION Too many advanced technologies fail the test of adoption, at immense cost to their creators and investors. Why? Many new technologies are launched into complex ecosystems where hardware, software, and/or connectivity components must work together—for instance, next-generation gaming and video platforms that can only succeed if they offer attractive, compatible content. Often, users aren’t ready to give up existing systems, and content or connectivity providers aren’t ready to move away from existing markets. In either case, the real issue is a lack of coordination. Fortunately, coordination problems have specific, proven solutions, and Winning the Hardware–Software Game shows you exactly how to find them. Drawing on advanced ideas from game theory, economics, sociology, and business strategy, author Ruth D. Fisher presents a systematic framework for identifying, assessing, and resolving coordination problems among all the participants in a product ecosystem. Writing in plain, nontechnical, nonmathematical English, Dr. Fisher helps you discover specific steps that will prepare your customers and partners for successful adoption. Using these techniques, you can shape strategy, systematically reduce risk, and dramatically increase profitability. Topics covered in this book include: Discovering the forces that drive or delay adoption by users and content providers Understanding networks, network effects, switching costs, technology compatibility, and other crucial issues Speeding the pace of adoption, and getting to the “tipping point” sooner Clarifying and restructuring the incentives that motivate users and software providers Engineering new systems to maximize the likelihood of adoption Creating expectations of adoption and decreasing the relative value of older systems Learning from Apple Newton versus Palm Pilot, HD DVD versus Blu-Ray, and other significant technology battles Leveraging lock-in, path dependence, standardization, and first-mover advantage With so much at stake, Winning the Hardware–Software Game is a required resource for everyone concerned with new technology adoption—executives, strategists, R&D leaders, marketers, product managers, industry analysts, and investors alike.
Author : V. Aggarwal
Publisher : Springer
ISBN 13 : 1137109262
Total Pages : 291 pages
Book Rating : 4.1/5 (371 download)
Download or read book Winning in Asia, Japanese Style written by V. Aggarwal and published by Springer. This book was released on 2016-04-30 with total page 291 pages. Available in PDF, EPUB and Kindle. Book excerpt: Despite the regional currency crisis of 1997-1998, Asia-Pacific economies continue to be among the most attractive markets in the world. Japanese, American, and European firms have invested heavily in the past decades, and now are positioning themselves to take advantage of the post-Asian recovery, phenomenal Chinese growth rates, and deepening economic liberalization. This pathbreaking work focuses on understanding the market and nonmarket strategies employed by Japanese firms to boost their share of the developing Asian market and to rally the Japanese government in support of their initiatives. In addition to advancing a novel theoretical framework to analyze strategy, the book contains an overview chapter focuses on Japanese investment and trade trends in Asia and original case studies of the banking, automobile, telecommunications, chemical, software, and electronics sectors that provide insight into winning strategies in Asia.
Author : David Lucander
Publisher : University of Illinois Press
ISBN 13 : 025209655X
Total Pages : 337 pages
Book Rating : 4.2/5 (52 download)
Download or read book Winning the War for Democracy written by David Lucander and published by University of Illinois Press. This book was released on 2014-09-15 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: Scholars regard the March on Washington Movement (MOWM) as a forerunner of the postwar Civil Rights movement. Led by the charismatic A. Philip Randolph, MOWM scored an early victory when it forced the Roosevelt administration to issue a landmark executive order that prohibited defense contractors from practicing racial discrimination. Winning the War for Democracy: The March on Washington Movement, 1941-1946 recalls that triumph, but also looks beyond Randolph and the MOWM's national leadership to focus on the organization's evolution and actions at the local level. Using the personal papers of previously unheralded MOWM members such as T.D. McNeal, internal government documents from the Roosevelt administration, and other primary sources, David Lucander highlights how local affiliates fighting for a double victory against fascism and racism helped the national MOWM accrue the political capital it needed to effect change. Lucander details the efforts of grassroots organizers to implement MOWM's program of empowering African Americans via meetings and marches at defense plants and government buildings and, in particular, focuses on the contributions of women activists like Layle Lane, E. Pauline Myers, and Anna Arnold Hedgeman. Throughout he shows how local activities often diverged from policies laid out at MOWM's national office, and how grassroots participants on both sides ignored the rivalry between Randolph and the leadership of the NAACP to align with one another on the ground.
Author : John McCloskey
Publisher : Rowman & Littlefield
ISBN 13 : 1589791797
Total Pages : 351 pages
Book Rating : 4.5/5 (897 download)
Download or read book When Winning Costs Too Much written by John McCloskey and published by Rowman & Littlefield. This book was released on 2005 with total page 351 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this day and age when the sports pages of the local newspaper read like either a police report or a pharmacology text, it is impossible not to conclude that the mantra of winning has entered very dangerous ground. This book not only details these abuses and the dangers of the drugs themselves, but also addresses the misguided coaches, fialed mentors, and poor role models who have contributed to the decline of the sports-for-sports sake mentalitly.
Author : Joginder Singh
Publisher : Diamond Pocket Books (P) Ltd.
ISBN 13 : 9788184190366
Total Pages : 308 pages
Book Rating : 4.1/5 (93 download)
Download or read book Winning Ways written by Joginder Singh and published by Diamond Pocket Books (P) Ltd.. This book was released on 2006 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Marcus G. Raskin
Publisher : South End Press
ISBN 13 : 9780896083431
Total Pages : 422 pages
Book Rating : 4.0/5 (834 download)
Download or read book Winning America written by Marcus G. Raskin and published by South End Press. This book was released on 1988 with total page 422 pages. Available in PDF, EPUB and Kindle. Book excerpt: Articles on every significant domestic and international policy issues, accompanied by platform proposals, including Ron Dellums and Daniel Lindheim on defense; Vincente Navarro on health care; Ruth Brandwein on family policy; Heidi Hartmann on pay equity for women; and John Conyers on crime.
