Author : Dr. Ian Purdy
Publisher : Lulu.com
ISBN 13 : 148343138X
Total Pages : 211 pages
Book Rating : 4.4/5 (834 download)
Book Synopsis Why Should I Give a ***** about Quality?: Understanding and Profiting From the Customer-Led Quality Revolution by : Dr. Ian Purdy
Download or read book Why Should I Give a ***** about Quality?: Understanding and Profiting From the Customer-Led Quality Revolution written by Dr. Ian Purdy and published by Lulu.com. This book was released on 2015-05-12 with total page 211 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today's world of social media, instant communication and the desire to share opinions (good and bad), your customers are more powerful than ever and holding on to them is becoming more difficult. A revolution is underway. If your organisation is ready to take advantage of the opportunities this revolution offers, then this guide is for you. Authors Ian and Sheila Purdy show that everything that you and your staff do can have a positive effect on your customers' experiences and perceptions of your organisation. They present straightforward ideas for building the voice of your customers into your processes and creating an environment in which quality is everyone's business. Presenting a pragmatic approach, this guide will help your organisation refocus its quality system and so profit from this customer-led quality revolution.