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Water Utility Benchmarking
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Book Synopsis Benchmarking Water Services by : Enrique Cabrera Jr
Download or read book Benchmarking Water Services written by Enrique Cabrera Jr and published by IWA Publishing. This book was released on 2011-03-01 with total page 185 pages. Available in PDF, EPUB and Kindle. Book excerpt: Benchmarking has become a key tool in the water industry to promote and achieve performance targets for utilities. The use of this tool for performance improvement through systematic search and adaptation of leading practices, has expanded globally during the past decade. Many ongoing projects worldwide aim to address different needs and objectives, in varying contexts, with outstanding results and impact. Benchmarking Water Services provides valuable information to everyone interested in benchmarking in the water industry. The text is aimed at utilities considering joining a benchmarking project, experienced practitioners in charge of organizing a benchmarking exercise, consultants, regulators and researchers. The document is presented with a clear practice oriented approach and can be used as a how-to-benchmark guide presented from different perspectives (participants, organizers, supervising bodies). Readers will gain practical insight on real life benchmarking practices and will benefit from the experiences gained in some of the leading benchmarking projects of the water industry (including the IWA-WSAA benchmarking efforts, the European Benchmarking Co-operation and the several benchmarking projects carried out in Austria and Central Europe). The manual also presents the new IWA Benchmarking Framework, which aims to harmonize the terms used to describe benchmarking and performance indicators practices in the water industry, guaranteeing a more fluent and efficient communication. This Manual of Best Practice is edited by the IWA Specialist Group on Benchmarking and Performance Assessment, and co-published by AWWA and IWA Publishing. Praise for Benchmarking Water Services: "The continual trend of conceptual to specifics throughout the book provides for an educational experience each time the book is either casually perused or carefully studied." "The authors (Cabrera, Haskins and Fritiz) diligently pursue the focus of improvement." "Benchmarking Water Services is an in depth and practical ‘must have’ guide for any utility currently engaged in or planning to develop a benchmarking process" - Gregory M. Baird (2012) Benchmarking: An International Journal 19:2. More information about the book can be found on the Water Wiki in an article written by the author: http://www.iwawaterwiki.org/xwiki/bin/view/Articles/TheNewIWABenchmarkingFramework A Spanish language version of this book is available as a free eBook: http://www.iwawaterwiki.org/xwiki/bin/view/Articles/eBookTitlesfromIWAPublishingFreetoDownload-Volume2#HBenchmarkingParaServiciosdeAgua
Book Synopsis Water Utility Benchmarking by : Sanford Berg
Download or read book Water Utility Benchmarking written by Sanford Berg and published by IWA Publishing. This book was released on 2010-03-31 with total page 185 pages. Available in PDF, EPUB and Kindle. Book excerpt: Benchmarking is essential for those developing and implementing water policy. If decision-makers do not know where they have been or where they are, it would seem to be impossible to set reasonable targets for future performance. Information on water/sewerage system (WSS) operations, investments, and outputs is essential for good management and oversight. This book is designed to help decision makers identify the data required for performance comparisons over time and across water utilities, to understand the strengths and limitations of alternative benchmarking methodologies, and to perform (or commission) benchmark studies. This book provides an overview of the strengths and limitations of different methodologies for making performance comparisons over time and across water utilities (metric benchmarking). In addition, it identifies ways to determine the robustness of performance rankings. Current benchmarking activities in Latin America, Asia, Africa, Central Europe/Asia, and OECD nations are summarized. Five basic approaches to benchmarking characterize current studies: Core indicators and a summary or overall performance Indicator (partial metric method), Performance scores based on production or cost estimates (“total” methods), Performance relative to a model company (engineering approach), Process benchmarking, and Customer survey benchmarking. This volume is of interest to the water professionals, water utility managers and senior staff of regulatory agencies, professionals in related government agencies, and consultants. Visit the IWA WaterWiki to read and share material related to this title: http://www.iwawaterwiki.org/xwiki/bin/view/Articles/InfrastructureRegulationStateOwnedEnterprisesVsInvestor-ownedInfrastructureOperators
Book Synopsis 2007 Benchmarking and Data Book of Water Utilities in India by : Asian Development Bank
Download or read book 2007 Benchmarking and Data Book of Water Utilities in India written by Asian Development Bank and published by . This book was released on 2007 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The IBNET Water Supply and Sanitation Performance Blue Book by : Caroline van den Berg
Download or read book The IBNET Water Supply and Sanitation Performance Blue Book written by Caroline van den Berg and published by World Bank Publications. This book was released on 2010-12-23 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book aims to raise awareness of how the International Benchmarking Network of Water and Sanitation Utilities (IBNET)can help utilities identify ways to improve urban water and wastewater services. It provides an introduction to benchmarking and to the objectives, scope and focus of IBNET and describes some of its recent achievements. The methodology and data behind IBNET are elaborated, and an overview of IBNET results and country data are presented.
Book Synopsis Performance Indicators for Water Supply Services by : Helena Alegre
Download or read book Performance Indicators for Water Supply Services written by Helena Alegre and published by IWA Publishing. This book was released on 2016-09-15 with total page 404 pages. Available in PDF, EPUB and Kindle. Book excerpt: The IWA Performance Indicator System for water services is now recognized as a worldwide reference. Since it first appearance in 2000, the system has been widely quoted, adapted and used in a large number of projects both for internal performance assessment and metric benchmarking. Water professionals have benefited from a coherent and flexible system, with precise and detailed definitions that in many cases have become a standard. The system has proven to be adaptable and it has been used in very different contexts for diverse purposes. The Performance Indicators System can be used in any organization regardless of its size, nature (public, private, etc.) or degree of complexity and development. The third edition of Performance Indicators for Water Supply Services represents a further improvement of the original manual. It contains a reviewed and consolidated version of the indicators, resulting from the real needs of water companies worldwide that were expressed during the extensive field testing of the original system. The indicators now properly cover bulk distribution and the needs of developing countries, and all definitions have been thoroughly revised. The confidence grading scheme has been simplified and the procedure to assess the results- uncertainty has been significantly enhanced. In addition to the updated contents of the original edition, a large part of the manual is now devoted to the practical application of the system. Complete with simplified step-by-step implementation procedures and case studies, the manual provides guidelines on how to adapt the IWA concepts and indicators to specific contexts and objectives. This new edition of Performance Indicators for Water Supply Services is an invaluable reference source for all those concerned with managing the performance of the water supply industry, including those in the water utilities as well as regulators, policy-makers and financial agencies.
Book Synopsis The IBNET Water Supply and Sanitation Blue Book 2014 by : Alexander Danilenko
Download or read book The IBNET Water Supply and Sanitation Blue Book 2014 written by Alexander Danilenko and published by World Bank Publications. This book was released on 2014-08-06 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: Well-run water utilities play an important role in ending poverty and boosting shared prosperity. Consumers need reliable access to high quality and affordable water and sanitation services. To deliver these basic services efficiently and effectively requires high-performing utilities that are able to respond to urban growth, to connect with the poor, and to improve wastewater disposal practices. The International Benchmarking Network for Water and Sanitation Utilities of the World Bank's Water and Sanitation Program (IBNET) has been involved in water sector monitoring since 1997. IBNET works to improve utility performance through enhanced sharing of critical knowledge and expertise, to expand access to comparative data among utilities globally, and to promote best practice among water supply and sanitation providers. By delivering access to technical and financial information on utility performance, IBNET enables key stakeholders to do their jobs better: utility managers and employees can identify areas for improvement; governments can monitor and adjust sector policies and programs; regulators can ensure that customers get value; investors can identify viable markets and opportunities for creating value; and customer groups and NGOs can exercise 'voice' in an informed way. The IBNET Water Supply and Sanitation Blue Book 2014 summarizes the water sector status from 2006 to 2011. Since 2006, municipal water performance has improved despite accelerated urbanization and the impacts of triple crises (food, fuel, and financial). Overall coverage has increased and piped water and wastewater services became accessible to more people. An increasing number of utilities now actively handle the water billing, collection, and water management through metering. IBNET tools, such as data collection instruments and protocols, the IBNET database, and the IBNET tariff database, enable enhanced sharing of information on close to 4,500 utilities from more than 130 countries and territories.
Book Synopsis 2022 AWWA Utility Benchmarking by : Awwa
Download or read book 2022 AWWA Utility Benchmarking written by Awwa and published by . This book was released on 2023-01-03 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Aggregate benchmarking data provides one framework for an individual utility to track its goals and improvement. Use of benchmarking data, or initiating the process of performance measurement, can be key to performance improvement. Efficient and effective improvements are necessary for utilities to meet customer expectations, manage rates, and meet more stringent regulations. AWWA's Utility Benchmarking publication allows utility managers to use data and analyses to determine how their utility's performance compares to the water or wastewater industry. The report includes performance indicators for five areas of operations: Organizational Development, Customer Relations, Business Operations, Water Operations, and Wastewater Operations. Metrics You Can Use: Water and wastewater utility managers need useful metrics to gauge how their organization is currently performing, and to set reasonable targets for future performance. The benchmarking data and analyses in this report are chosen for their usefulness in helping utilities track and improve both operational efficiency and managerial effectiveness. Benchmarks for All Operations: Utility Managers can use the data and analyses in this report to determine how their utility's performance compares to the water or wastewater industry in five area of operations: Organizational Development, Customer Relations, Business Operations, Water Operations, and Wastewater Operations. The report provides benchmarking data for 58 key performance indicators. Compare Your Utility: Aggregate data are provided from 38 US states, two Canadian provinces, American Samoa, and Puerto Rico. Participating utilities range in size from under 10,000 population served to over 500,000 population served, summarizing performance data for the fiscal year 2021. Where data are available, historical trends from previous AWWA utility benchmarking surveys are also provided.
Book Synopsis 2017 Awwa Utility Benchmarking: Performance Management for Water and Wastewater by : Awwa
Download or read book 2017 Awwa Utility Benchmarking: Performance Management for Water and Wastewater written by Awwa and published by . This book was released on 2017-11-30 with total page 277 pages. Available in PDF, EPUB and Kindle. Book excerpt: Utility managers can use the data and analyses in this report to determine how their utility's performance compares to the water or wastewater industry in five areas of operations: Organizational Development, Customer Relations, Business Operations, Water Operations, and Wastewater Operations.
Book Synopsis Benchmarking Performance Indicators for Water and Wastewater Utilities by : AWWA Staff
Download or read book Benchmarking Performance Indicators for Water and Wastewater Utilities written by AWWA Staff and published by American Water Works Association. This book was released on 2011-01-12 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Uncovering the Drivers of Utility Performance by : Luis A. Andrés
Download or read book Uncovering the Drivers of Utility Performance written by Luis A. Andrés and published by . This book was released on 2013-07-03 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides insights into infrastructure sector performance by focusing on the links between key indicators for utilities, and changes in ownership, regulatory agency governance, and corporate governance, among other dimensions. By linking inputs and outputs over the last 15 years, the analysis is able to uncover key determinants that have impacted performance and address why the effects of such dimensions resulted in significant changes in the performance of infrastructure service provision.
Book Synopsis Benchmarking Performance Indicators for Water and Wastewater Utilities by : Angela K. Lafferty
Download or read book Benchmarking Performance Indicators for Water and Wastewater Utilities written by Angela K. Lafferty and published by . This book was released on 2005 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Utilizing the 22 performance indicators described in "Selection and Definition of Performance Indicators for Water and Wastewater Utilities," published in 2003, this report presents the summary and comparative analyses on each performance indicator. The data helps utilities improve their operational efficiency and effectiveness plus helps them see where they stand in relation to their industry peer group.
Book Synopsis Smart Water Utilities by : Pernille Ingildsen
Download or read book Smart Water Utilities written by Pernille Ingildsen and published by IWA Publishing. This book was released on 2016-05-15 with total page 307 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today there is increasing pressure on the water infrastructure and although unsustainable water extraction and wastewater handling can continue for a while, at some point water needs to be managed in a way that is sustainable in the long-term. We need to handle water utilities “smarter”. New and effective tools and technologies are becoming available at an affordable cost and these technologies are steadily changing water infrastructure options. The quality and robustness of sensors are increasing rapidly and their reliability makes the automatic handling of critical processes viable. Online and real-time control means safer and more effective operation. The combination of better sensors and new water treatment technologies is a strong enabler for decentralised and diversified water treatment. Plants can be run with a minimum of personnel attendance. In the future, thousands of sensors in the water utility cycle will handle all the complexity in an effective way. Smart Water Utilities: Complexity Made Simple provides a framework for Smart Water Utilities based on an M-A-D (Measurement-Analysis-Decision). This enables the organisation and implementation of “Smart” in a water utility by providing an overview of supporting technologies and methods. The book presents an introduction to methods and tools, providing a perspective of what can and could be achieved. It provides a toolbox for all water challenges and is essential reading for the Water Utility Manager, Engineer and Director and for Consultants, Designers and Researchers.
Book Synopsis 2020 Awwa Utility Benchmarking: Performance Management for Water and Wastewater by : Awwa
Download or read book 2020 Awwa Utility Benchmarking: Performance Management for Water and Wastewater written by Awwa and published by . This book was released on 2021-01-18 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: Aggregate benchmarking data provides one framework for an individual utility to track its goals and improvement. Use of benchmarking data, or initiating the process of performance measurement, can be key to performance improvement. Efficient and effective improvements are necessary for utilities to meet customer expectations, manage rates, and meet more stringent regulations. AWWA's Utility Benchmarking publication allows utility managers to use data and analyses to determine how their utility's performance compares to the water or wastewater industry. The report includes performance indicators for five areas of operations: Organizational Development, Customer Relations, Business Operations, Water Operations, and Wastewater Operations. Metrics you can use Water and wastewater utility managers need useful metrics to gauge how their organization is currently performing, and to set reasonable targets for future performance. The benchmarking data and analyses in this report are chosen for their usefulness in helping utilities track and improve both operational efficiency and managerial effectiveness. Benchmarks for all operations Utility Managers can use the data and analyses in this report to determine how their utility's performance compares to the water or wastewater industry in five area of operations: Organizational Development, Customer Relations, Business Operations, Water Operations, and Wastewater Operations. The report provides benchmarking data for 58 key performance indicators. Compare your utility Aggregate data are provided from 38 US states, two Canadian provinces, American Samoa, and Puerto Rico. Participating utilities range in size from under 10,000 population served to over 500,000 population served, summarizing performance data for the fiscal year 2018. Where data are available, historical trends from previous AWWA utility benchmarking surveys are also provided.
Book Synopsis 2011 Benchmarking Performance Indicators for Water and Wastewater Utilities by : Awwa (American Water Works Association)
Download or read book 2011 Benchmarking Performance Indicators for Water and Wastewater Utilities written by Awwa (American Water Works Association) and published by . This book was released on 2012-12 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Updated from the 2007 Survey (9781583215739), this report lets you compare your water or wastewater utility with other US utilities in 34 key areas of operations, management, business, and customer service. 12 additional key benchmarks are provided in the 2011 update than in the 2007 update. Data is from 2011.
Book Synopsis 2021 AWWA Utility Benchmarking: Performance Management for Water and Wastewater by : Awwa
Download or read book 2021 AWWA Utility Benchmarking: Performance Management for Water and Wastewater written by Awwa and published by American Water Works Association. This book was released on 2022-01-03 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: Aggregate benchmarking data provides one framework for an individual utility to track its goals and improvement. Use of benchmarking data, or initiating the process of performance measurement, can be key to performance improvement. Efficient and effective improvements are necessary for utilities to meet customer expectations, manage rates, and meet more stringent regulations. AWWA's Utility Benchmarking publication allows utility managers to use data and analyses to determine how their utility's performance compares to the water or wastewater industry. The report includes performance indicators for five areas of operations: Organizational Development, Customer Relations, Business Operations, Water Operations, and Wastewater Operations. Metrics you can use Water and wastewater utility managers need useful metrics to gauge how their organization is currently performing, and to set reasonable targets for future performance. The benchmarking data and analyses in this report are chosen for their usefulness in helping utilities track and improve both operational efficiency and managerial effectiveness. Benchmarks for all operations Utility Managers can use the data and analyses in this report to determine how their utility's performance compares to the water or wastewater industry in five area of operations: Organizational Development, Customer Relations, Business Operations, Water Operations, and Wastewater Operations. The report provides benchmarking data for 58 key performance indicators. Compare your utility Aggregate data are provided from 38 US states, two Canadian provinces, American Samoa, and Puerto Rico. Participating utilities range in size from under 10,000 population served to over 500,000 population served, summarizing performance data for the fiscal year 2020. Where data are available, historical trends from previous AWWA utility benchmarking surveys are also provided.
Book Synopsis Financial Management for Water Utilities by : Ann T. Bui
Download or read book Financial Management for Water Utilities written by Ann T. Bui and published by American Water Works Association. This book was released on 2012 with total page 600 pages. Available in PDF, EPUB and Kindle. Book excerpt: Substantially reorganized and updated from the 1995 Water Accounting Handbook (ISBN 978-0898677614), this comprehensive financial management tool provides utility management personnel thorough financial management tools for water utility operations. Coverage includes developing projections, budgeting, internal controls, standardized financial methods for benchmarking. This book is intended for both utility management and utility financial personnel and for a reader who has a basic understanding of financial principles. (Replaces (ISBN 978-0898677614)
