The Big Book of Dashboards

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Author :
Publisher : John Wiley & Sons
ISBN 13 : 1119282780
Total Pages : 448 pages
Book Rating : 4.1/5 (192 download)

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Book Synopsis The Big Book of Dashboards by : Steve Wexler

Download or read book The Big Book of Dashboards written by Steve Wexler and published by John Wiley & Sons. This book was released on 2017-04-24 with total page 448 pages. Available in PDF, EPUB and Kindle. Book excerpt: The definitive reference book with real-world solutions you won't find anywhere else The Big Book of Dashboards presents a comprehensive reference for those tasked with building or overseeing the development of business dashboards. Comprising dozens of examples that address different industries and departments (healthcare, transportation, finance, human resources, marketing, customer service, sports, etc.) and different platforms (print, desktop, tablet, smartphone, and conference room display) The Big Book of Dashboards is the only book that matches great dashboards with real-world business scenarios. By organizing the book based on these scenarios and offering practical and effective visualization examples, The Big Book of Dashboards will be the trusted resource that you open when you need to build an effective business dashboard. In addition to the scenarios there's an entire section of the book that is devoted to addressing many practical and psychological factors you will encounter in your work. It's great to have theory and evidenced-based research at your disposal, but what will you do when somebody asks you to make your dashboard 'cooler' by adding packed bubbles and donut charts? The expert authors have a combined 30-plus years of hands-on experience helping people in hundreds of organizations build effective visualizations. They have fought many 'best practices' battles and having endured bring an uncommon empathy to help you, the reader of this book, survive and thrive in the data visualization world. A well-designed dashboard can point out risks, opportunities, and more; but common challenges and misconceptions can make your dashboard useless at best, and misleading at worst. The Big Book of Dashboards gives you the tools, guidance, and models you need to produce great dashboards that inform, enlighten, and engage.

The Big Picture: How to Use Data Visualization to Make Better Decisions—Faster

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Author :
Publisher : McGraw Hill Professional
ISBN 13 : 1260473538
Total Pages : 208 pages
Book Rating : 4.2/5 (64 download)

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Book Synopsis The Big Picture: How to Use Data Visualization to Make Better Decisions—Faster by : Steve Wexler

Download or read book The Big Picture: How to Use Data Visualization to Make Better Decisions—Faster written by Steve Wexler and published by McGraw Hill Professional. This book was released on 2021-05-18 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Not a data expert? Here’s an engaging and entertaining guide to interpreting and drawing insights from any chart, graph, or other data visualization you’ll encounter. You’re a business professional, not a data scientist. How do you make heads or tails of the data visualizations that come across your desk—let alone make critical business decisions based on the information they’re designed to convey? In The Big Picture, top data visualization consultant Steve Wexler provides the tools for developing the graphical literacy you need to understand the data visualizations that are flooding your inbox—and put that data to use. Packed with the best four-color examples created in Excel, Tableau, Power BI, and Qlik, among others, this one-stop resource empowers you to extract the most important information from data visualizations quickly and accurately, act on key insights, solve problems, and make the right decisions for your organization every time.

Visualizing Taste

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Author :
Publisher : Harvard University Press
ISBN 13 : 0674242599
Total Pages : 345 pages
Book Rating : 4.6/5 (742 download)

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Book Synopsis Visualizing Taste by : Ai Hisano

Download or read book Visualizing Taste written by Ai Hisano and published by Harvard University Press. This book was released on 2019-11-19 with total page 345 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ai Hisano exposes how corporations, the American government, and consumers shaped the colors of what we eat and even the colors of what we consider “natural,” “fresh,” and “wholesome.” The yellow of margarine, the red of meat, the bright orange of “natural” oranges—we live in the modern world of the senses created by business. Ai Hisano reveals how the food industry capitalized on color, and how the creation of a new visual vocabulary has shaped what we think of the food we eat. Constructing standards for the colors of food and the meanings we associate with them—wholesome, fresh, uniform—has been a business practice since the late nineteenth century, though one invisible to consumers. Under the growing influences of corporate profit and consumer expectations, firms have sought to control our sensory experiences ever since. Visualizing Taste explores how our perceptions of what food should look like have changed over the course of more than a century. By examining the development of color-controlling technology, government regulation, and consumer expectations, Hisano demonstrates that scientists, farmers, food processors, dye manufacturers, government officials, and intermediate suppliers have created a version of “natural” that is, in fact, highly engineered. Retailers and marketers have used scientific data about color to stimulate and influence consumers’—and especially female consumers’—sensory desires, triggering our appetites and cravings. Grasping this pivotal transformation in how we see, and how we consume, is critical to understanding the business of food.

Envisioning Holograms

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Author :
Publisher : Apress
ISBN 13 : 1484227492
Total Pages : 321 pages
Book Rating : 4.4/5 (842 download)

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Book Synopsis Envisioning Holograms by : M. Pell

Download or read book Envisioning Holograms written by M. Pell and published by Apress. This book was released on 2017-11-07 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explore the approach, techniques, and mindshift needed to design truly breakthrough experiences for the Microsoft HoloLens and Windows Mixed Reality platform. Learn what’s so different about working with holograms, how to think spatially, and where to start designing your own holographic projects. You’ll move rapidly from initial concept to persuasive prototype—all without the need for expensive tools or a designer’s skill set. Designing for mixed reality is a completely new experience for everyone involved, and takes some experimentation to get right. You won’t nail your first mixed reality project by relying upon your previous mobile or web design expertise as a guide. Mixed reality requires a different kind of design thinking for its unique challenges. Breakthrough holographic design starts with envisioning—the act of visualizing what could be. By rapidly depicting a desired experience and trying out its real-world interactions, you can quickly turn your initial vision into a tangible example of innovative design. Envisioning Holograms digs into why holographic computing is the future, takes you through the mixed reality design process, and gets you ready to take advantage of its endless opportunities. Praise for the Book "Envisioning Holograms is a guidebook for designing our holographic future. You’ll find the processes, techniques, and production tools needed to design immersive products that will change how we work, play and communicate.” – Tony Parisi, Global Head of AR/VR for Unity. Industry legend. "Just as the pioneering work of E.S. Porter helped define a new language for cinematic storytelling at the dawn of motion pictures, Envisioning Holograms provides us with the missing vocabulary and grammar to help define a new design language for this world-changing medium of Mixed Reality.” – Ori Inbar, Founder and Managing Partner for Super Ventures, an AR/VR fund. "An exceptional introduction to a new way of thinking about software. Envisioning Holograms is approachable to people just starting out, and also provides some excellent bits of insight to veterans that can help influence their creative process.” – Lucas Rizzotto, award-winning creator of Mixed Reality experiences. "Envisioning Holograms is the perfect book for VR/AR/MR studios that are struggling with application design. It is filled with strategies to acquire ideas, develop and iterate through scenes, and find the best fit. I highly recommend this book to anyone wanting to create solid user experiences using 3D interfaces and spatial computing.” – Rick King, authority on the latest trends in AR, VR, and MR development. What You'll Learn Understand what makes mixed reality a challenging design space See how envisioning quickly and persuasively brings ideas to life Get to know your audience, medium, and palette Explore several innovative rapid envisioning techniques Identify the key elements of your own holographic experience Design an engaging holographic experience from start to finish Who This Book Is For While aimed at those designing for Microsoft HoloLens and the Windows Holographic tool kit, the techniques in the book are equally applicable to those designing for other holographic hardware. This book is for the designer who is new to thinking in 3D and wants to quickly learn best practices, and the developer who needs to do design work while building exciting new products for Microsoft HoloLens, and the marketer who has a great story to tell in this exciting new medium of mixed reality.

Visualize This

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Author :
Publisher : John Wiley & Sons
ISBN 13 : 1118140265
Total Pages : 431 pages
Book Rating : 4.1/5 (181 download)

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Book Synopsis Visualize This by : Nathan Yau

Download or read book Visualize This written by Nathan Yau and published by John Wiley & Sons. This book was released on 2011-06-13 with total page 431 pages. Available in PDF, EPUB and Kindle. Book excerpt: Practical data design tips from a data visualization expert of the modern age Data doesn't decrease; it is ever-increasing and can be overwhelming to organize in a way that makes sense to its intended audience. Wouldn't it be wonderful if we could actually visualize data in such a way that we could maximize its potential and tell a story in a clear, concise manner? Thanks to the creative genius of Nathan Yau, we can. With this full-color book, data visualization guru and author Nathan Yau uses step-by-step tutorials to show you how to visualize and tell stories with data. He explains how to gather, parse, and format data and then design high quality graphics that help you explore and present patterns, outliers, and relationships. Presents a unique approach to visualizing and telling stories with data, from a data visualization expert and the creator of flowingdata.com, Nathan Yau Offers step-by-step tutorials and practical design tips for creating statistical graphics, geographical maps, and information design to find meaning in the numbers Details tools that can be used to visualize data-native graphics for the Web, such as ActionScript, Flash libraries, PHP, and JavaScript and tools to design graphics for print, such as R and Illustrator Contains numerous examples and descriptions of patterns and outliers and explains how to show them Visualize This demonstrates how to explain data visually so that you can present your information in a way that is easy to understand and appealing.

Storytelling with Data

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Author :
Publisher : John Wiley & Sons
ISBN 13 : 1119002265
Total Pages : 288 pages
Book Rating : 4.1/5 (19 download)

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Book Synopsis Storytelling with Data by : Cole Nussbaumer Knaflic

Download or read book Storytelling with Data written by Cole Nussbaumer Knaflic and published by John Wiley & Sons. This book was released on 2015-10-09 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Don't simply show your data—tell a story with it! Storytelling with Data teaches you the fundamentals of data visualization and how to communicate effectively with data. You'll discover the power of storytelling and the way to make data a pivotal point in your story. The lessons in this illuminative text are grounded in theory, but made accessible through numerous real-world examples—ready for immediate application to your next graph or presentation. Storytelling is not an inherent skill, especially when it comes to data visualization, and the tools at our disposal don't make it any easier. This book demonstrates how to go beyond conventional tools to reach the root of your data, and how to use your data to create an engaging, informative, compelling story. Specifically, you'll learn how to: Understand the importance of context and audience Determine the appropriate type of graph for your situation Recognize and eliminate the clutter clouding your information Direct your audience's attention to the most important parts of your data Think like a designer and utilize concepts of design in data visualization Leverage the power of storytelling to help your message resonate with your audience Together, the lessons in this book will help you turn your data into high impact visual stories that stick with your audience. Rid your world of ineffective graphs, one exploding 3D pie chart at a time. There is a story in your data—Storytelling with Data will give you the skills and power to tell it!

Sales in a New York Minute

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Author :
Publisher : Sound Wisdom
ISBN 13 : 0996207732
Total Pages : 367 pages
Book Rating : 4.9/5 (962 download)

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Book Synopsis Sales in a New York Minute by : Jennifer Gluckow

Download or read book Sales in a New York Minute written by Jennifer Gluckow and published by Sound Wisdom. This book was released on 2019-01-01 with total page 367 pages. Available in PDF, EPUB and Kindle. Book excerpt: You’ve heard the term “…in a New York minute,” and you have your own ideas of what it means. Jennifer Gluckow defines it as “fast, clear, direct, and successful.” That’s the way of New York, and it’s the way sales are made (or lost) in New York City, and everywhere else on the planet. Jennifer Gluckow’s concepts and strategies for selling follow the timeless New York City line, “If you can make it there you can make it anywhere,” transitioned to, “If you can make the sale there, you can make the sale anywhere.” 212 is a sales nuance – it’s the boiling point, the tipping point, and the emotional point. It’s the NYC area code, and it’s the number of mastery ideas and strategies in Jennifer’s book that will bring salespeople success. Whether you’re a sales newbie or a sales master, Jennifer’s 212 New York minutes will bring your sales and your customers to the buying point. From attracting customers online and face-to-face, to helping secure lifelong relationships, referrals and reorders, by building trust over time, minute by minute; to ensuring profitable sales and customer loyalty, you will learn 212 strategies that when put into practice, will make your sales and success soar. Jennifer Gluckow has mastered what it takes to “make it” in New York, and her book, Sales in a New York Minute, will teach you how to make sales anywhere. Jennifer Gluckow has northeastern smarts and New York City savvy – a rare combination that has her positioned as the next big thing in sales. Okay, she’s not ALL New York. She’s traveled the world, educated in the Midwest, and spoken to audiences from coast to coast. She grew up in a successful book manufacturing family business run by her parents. Their dinner table conversations were a MBA real-world business education years before she graduated from the Olin School of Business at Washington University in St. Louis. Jennifer’s a speaker, trainer, writer, blogger, Facebooker, Instagrammer, Tweeter, podcaster and YouTuber. She is online and on the money, and her mission is to teach you how to make it anywhere.

Think and Grow Rich

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Author :
Publisher : G&D Media
ISBN 13 : 9781722505271
Total Pages : 330 pages
Book Rating : 4.5/5 (52 download)

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Book Synopsis Think and Grow Rich by : Napoleon Hill

Download or read book Think and Grow Rich written by Napoleon Hill and published by G&D Media. This book was released on 2020-09-21 with total page 330 pages. Available in PDF, EPUB and Kindle. Book excerpt: This complete 1937 classic text edition features an Afterword by Bob Proctor, a world-renowned speaker, motivational coach, author of bestselling books, as well as a Law of Attraction teacher.

Design a Better Business

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Author :
Publisher : John Wiley & Sons
ISBN 13 : 1119272114
Total Pages : 277 pages
Book Rating : 4.1/5 (192 download)

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Book Synopsis Design a Better Business by : Patrick van der Pijl

Download or read book Design a Better Business written by Patrick van der Pijl and published by John Wiley & Sons. This book was released on 2016-09-21 with total page 277 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book stitches together a complete design journey from beginning to end in a way that you’ve likely never seen before, guiding readers (you) step-by-step in a practical way from the initial spark of an idea all the way to scaling it into a better business. Design a Better Business includes a comprehensive set of tools (over 20 total!) and skills that will help you harness opportunity from uncertainty by building the right team(s) and balancing your point of view against new findings from the outside world. This book also features over 50 case studies and real life examples from large corporations such as ING Bank, Audi, Autodesk, and Toyota Financial Services, to small startups, incubators, and social impact organizations, providing a behind the scenes look at the best practices and pitfalls to avoid. Also included are personal insights from thought leaders such as Steve Blank on innovation, Alex Osterwalder on business models, Nancy Duarte on storytelling, and Rob Fitzpatrick on questioning, among others.

The Age of Smart Information

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Author :
Publisher :
ISBN 13 : 9781733687041
Total Pages : 200 pages
Book Rating : 4.6/5 (87 download)

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Book Synopsis The Age of Smart Information by : M. Pell

Download or read book The Age of Smart Information written by M. Pell and published by . This book was released on 2019-02-14 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt: Deceptively powerful and stunningly beautiful, this monumental leap forward in conveying information effectively has always been right there in front of us, waiting to be unlocked, hiding in plain sight. All it took was the convergence of human ingenuity, artificial intelligence, and the rise of a medium capable of magic.

Effective Data Visualization

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Publisher : SAGE Publications
ISBN 13 : 1544350872
Total Pages : 494 pages
Book Rating : 4.5/5 (443 download)

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Book Synopsis Effective Data Visualization by : Stephanie D. H. Evergreen

Download or read book Effective Data Visualization written by Stephanie D. H. Evergreen and published by SAGE Publications. This book was released on 2019-04-03 with total page 494 pages. Available in PDF, EPUB and Kindle. Book excerpt: NOW IN FULL COLOR! Written by sought-after speaker, designer, and researcher Stephanie D. H. Evergreen, Effective Data Visualization shows readers how to create Excel charts and graphs that best communicate their data findings. This comprehensive how-to guide functions as a set of blueprints—supported by both research and the author’s extensive experience with clients in industries all over the world—for conveying data in an impactful way. Delivered in Evergreen’s humorous and approachable style, the book covers the spectrum of graph types available beyond the default options, how to determine which one most appropriately fits specific data stories, and easy steps for building the chosen graph in Excel. Now in full color with new examples throughout, the Second Edition includes a revamped chapter on qualitative data, nine new quantitative graph types, new shortcuts in Excel, and an entirely new chapter on Sharing Your Data With the World, which provides advice on using dashboards. New from Stephanie Evergreen! The Data Visualization Sketchbook provides advice on getting started with sketching and offers tips, guidance, and completed sample sketches for a number of reporting formats. Bundle Effective Data Visualization, 2e, and The Data Visualization Sketchbook, using ISBN 978-1-5443-7178-8!

Visualizing Marketing

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Author :
Publisher : Springer
ISBN 13 : 3319480278
Total Pages : 126 pages
Book Rating : 4.3/5 (194 download)

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Book Synopsis Visualizing Marketing by : S. Umit Kucuk

Download or read book Visualizing Marketing written by S. Umit Kucuk and published by Springer. This book was released on 2016-12-20 with total page 126 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book focuses on marketing graphics, figures, and visual artifacts discussed in marketing theory in order to explain and discuss the marketing concepts visually and open a door to future predictions of the evolution of such marketing concepts. Marketing concepts are, by nature, abstract and there is a need for approaches that provide a clear picture of such concepts and concrete and hands-on knowledge tools to students, scholars, and practitioners. Furthermore, the recent rising importance and popularity of marketing metrics make visualization of such important marketing phenomena possible. Visualizing or concretizing of marketing data is more important than ever as the usage and presentation of such enormous amounts of data requires visual representation. Thus, the book provides collection of such marketing visualization examples that can help marketing scholars and students to make sense of marketing concepts and their data, so that they can develop clearer and winning marketing strategies.

Visualising Business Transformation

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Author :
Publisher : Routledge
ISBN 13 : 1351390279
Total Pages : 174 pages
Book Rating : 4.3/5 (513 download)

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Book Synopsis Visualising Business Transformation by : Jonathan Whelan

Download or read book Visualising Business Transformation written by Jonathan Whelan and published by Routledge. This book was released on 2020-01-24 with total page 174 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business transformation typically involves a wide range of visualisation techniques, from the templates and diagrams used by managers to make better strategic choices, to the experience maps used by designers to understand customer needs, the technical models used by architects to propose possible solutions, and the pictorial representations used by change managers to engage stakeholder groups in dialogue. Up until now these approaches have always been dealt with in isolation, in the literature as well as in practice. This is surprising, because although they can look very different, and tend to be produced by distinct groups of people, they are all modelling different aspects of the same thing. Visualising Business Transformation draws them together for the first time into a coherent whole, so that readers from any background can expand their repertoire and understand the context and rationale for each technique across the transformation lifecycle. The book will appeal to a broad spectrum of readers involved in change, whether that is by creating change models themselves (strategists, architects, designers, engineers, business analysts, developers, illustrators, graphic facilitators, etc.), interpreting and using them (sponsors, business change managers, portfolio/programme/project managers, communicators, change champions, etc.), or supporting those involved in change indirectly (trainers, coaches, mentors, higher education establishments and professional training facilities).

Graph Analysis and Visualization

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Author :
Publisher : John Wiley & Sons
ISBN 13 : 1118845870
Total Pages : 544 pages
Book Rating : 4.1/5 (188 download)

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Book Synopsis Graph Analysis and Visualization by : Richard Brath

Download or read book Graph Analysis and Visualization written by Richard Brath and published by John Wiley & Sons. This book was released on 2015-01-30 with total page 544 pages. Available in PDF, EPUB and Kindle. Book excerpt: Wring more out of the data with a scientific approach toanalysis Graph Analysis and Visualization brings graph theory outof the lab and into the real world. Using sophisticated methods andtools that span analysis functions, this guide shows you how toexploit graph and network analytic techniques to enable thediscovery of new business insights and opportunities. Published infull color, the book describes the process of creating powerfulvisualizations using a rich and engaging set of examples fromsports, finance, marketing, security, social media, and more. Youwill find practical guidance toward pattern identification andusing various data sources, including Big Data, plus clearinstruction on the use of software and programming. The companionwebsite offers data sets, full code examples in Python, and linksto all the tools covered in the book. Science has already reaped the benefit of network and graphtheory, which has powered breakthroughs in physics, economics,genetics, and more. This book brings those proven techniques intothe world of business, finance, strategy, and design, helpingextract more information from data and better communicate theresults to decision-makers. Study graphical examples of networks using clear and insightfulvisualizations Analyze specifically-curated, easy-to-use data sets fromvarious industries Learn the software tools and programming languages that extractinsights from data Code examples using the popular Python programminglanguage There is a tremendous body of scientific work on network andgraph theory, but very little of it directly applies to analystfunctions outside of the core sciences – until now. Writtenfor those seeking empirically based, systematic analysis methodsand powerful tools that apply outside the lab, Graph Analysisand Visualization is a thorough, authoritative resource.

The Right-brain Business Plan

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Author :
Publisher : New World Library
ISBN 13 : 1577319443
Total Pages : 242 pages
Book Rating : 4.5/5 (773 download)

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Book Synopsis The Right-brain Business Plan by : Jennifer Lee

Download or read book The Right-brain Business Plan written by Jennifer Lee and published by New World Library. This book was released on 2011 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: Turn Passionate Ideas into Profitable Enterprises Do you dream of making a living doing what you love but find the process of creating a viable business plan like trying to fit a square peg into a round hole? Jennifer Lee knows what it's like to make the entrepreneurial leap -- and how to do it successfully. The key is using, rather than stifling, imagination and intuition. Lee's illustrated, colorful worksheets and step-by-step instructions are playful yet practical, transforming drudgery into joy. They'll enable you to define your vision and nail down plans for funding, marketing, networking, and long-term strategy. Discover how to: * Develop a financial plan with fun and flair * Select your circle of support to get the work done * Clarify your business values and goals * Paint a picture of your business landscape * Understand your competition and what makes you stand out from the crowd * Identify your perfect customers and create a marketing plan to reach them * Map out concrete action steps to bring your Right-Brain Business Plan to life

Managing and Visualizing Your BIM Data

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Author :
Publisher : Packt Publishing
ISBN 13 : 9781801073981
Total Pages : 436 pages
Book Rating : 4.0/5 (739 download)

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Book Synopsis Managing and Visualizing Your BIM Data by : Ernesto Pellegrino

Download or read book Managing and Visualizing Your BIM Data written by Ernesto Pellegrino and published by Packt Publishing. This book was released on 2021-11-25 with total page 436 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn how to make optimum use of your BIM data using Dynamo to make better design decisions and create feature-rich dashboards using Power BI to track your model's data Key Features: A go-to guide for AEC professionals to analyze and manage their data Explore popular use cases and best practices from experts around the world Create efficient dashboards using Dynamo and Power BI Book Description: Business intelligence software has rapidly spread its roots in the AEC industry during the last few years. This has happened due to the presence of rich digital data in BIM models whose datasets can be gathered, organized, and visualized through software such as Autodesk Dynamo BIM and Power BI. Managing and Visualizing Your BIM Data helps you understand and implement computer science fundamentals to better absorb the process of creating Dynamo scripts and visualizing the collected data on powerful dashboards. This book provides a hands-on approach and associated methodologies that will have you productive and up and running in no time. After understanding the theoretical aspects of computer science and related topics, you will focus on Autodesk Dynamo to develop scripts to manage data. Later, the book demonstrates four case studies from AEC experts across the world. In this section, you'll learn how to get started with Autodesk Dynamo to gather data from a Revit model and create a simple C# plugin for Revit to stream data on Power BI directly. As you progress, you'll explore how to create dynamic Power BI dashboards using Revit floor plans and make a Power BI dashboard to track model issues. By the end of this book, you'll have learned how to develop a script to gather a model's data and visualize datasets in Power BI easily. What You Will Learn: Understand why businesses across the world are moving toward data-driven models Build a data bridge between BIM models and web-based dashboards Get to grips with Autodesk Dynamo with the help of multiple step-by-step exercises Focus on data gathering workflows with Dynamo Connect Power BI to different datasets Get hands-on experience in data management, analysis, and visualization techniques with guidance from experts across the world Who this book is for: This book is for BIM managers, BIM coordinators, design technology managers, and all AEC professionals who want to learn Autodesk Dynamo to analyze, manage, and visualize their BIM data as well as understand some associated computer science topics. You need to have a background in BIM and knowledge of what a BIM model is to make the most of this book.

This Is Service Design Doing

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Author :
Publisher : "O'Reilly Media, Inc."
ISBN 13 : 1491927135
Total Pages : 1341 pages
Book Rating : 4.4/5 (919 download)

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Book Synopsis This Is Service Design Doing by : Marc Stickdorn

Download or read book This Is Service Design Doing written by Marc Stickdorn and published by "O'Reilly Media, Inc.". This book was released on 2018-01-02 with total page 1341 pages. Available in PDF, EPUB and Kindle. Book excerpt: How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.