User Involvement In Public Services

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Critical Perspectives on User Involvement

Author : Marian Barnes
Publisher : Policy Press
ISBN 13 : 1847427502
Total Pages : 297 pages
Book Rating : 4.8/5 (474 download)

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Book Synopsis Critical Perspectives on User Involvement by : Marian Barnes

Download or read book Critical Perspectives on User Involvement written by Marian Barnes and published by Policy Press. This book was released on 2012 with total page 297 pages. Available in PDF, EPUB and Kindle. Book excerpt: User involvement is now official policy throughout the health and social care system. Does this mean that user involvement practices are unproblematic? Has it lost its radical edge as it has become an accepted part of service delivery, research and policy making? This important text offers a critical stocktake of the state of user involvement, comprising contributions from both user activists and leading academics. The contributors consider different contexts in which involvement is taking place, both in the groups involved and the activities they are engaged in, and includes different and sometimes conflicting perspectives on issues such as whether we should measure the impact of involvement. This valuable collection will be a crucial resource for students in health and social care and in social work, for researchers developing participative research practice, and for user activists seeking to learn how others have developed distinctive ways of challenging professional perspectives. Book jacket.

Service User Involvement in Social Work Education

Author : Hugh McLaughlin
Publisher : Routledge
ISBN 13 : 1351232614
Total Pages : 331 pages
Book Rating : 4.3/5 (512 download)

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Book Synopsis Service User Involvement in Social Work Education by : Hugh McLaughlin

Download or read book Service User Involvement in Social Work Education written by Hugh McLaughlin and published by Routledge. This book was released on 2019-10-23 with total page 331 pages. Available in PDF, EPUB and Kindle. Book excerpt: In 2006, Social Work Education produced the first special edition (vol. 25, no. 4) on service user and carer involvement in social work education, with all of the articles coming from the United Kingdom. In 2015, a mixed group of service users and social work academics wondered how, and if, the field had moved on since 2006. This publication confirms that it has. Since 2006, service user and carer involvement in social work education has become embedded internationally – this book contains contributions from Australia, Israel, Italy, Norway, Slovenia, the Republic of Ireland and Sweden, as well as all four nations of the United Kingdom. Many of the contributions are jointly written with service users and carers, highlighting the innovative practices which challenge social work academics, students, social workers and managers to think how we can all benefit from learning with, and from, service users and carers. This book ably demonstrates that service users and carers can be effectively involved in social work curriculum planning, delivery, assessment and management. This is not to say that these issues are not without their tension, challenges or struggles, but working with these helps to ensure that the social workers and managers of the future can practice more effectively, meeting service user and carer priorities and needs. The chapters in this book were originally published as a double special issue of Social Work Education.

User Involvement in Public Services

Author : Great Britain. Parliament. House of Commons. Public Administration Select Committee
Publisher : The Stationery Office
ISBN 13 : 9780215514981
Total Pages : 44 pages
Book Rating : 4.5/5 (149 download)

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Book Synopsis User Involvement in Public Services by : Great Britain. Parliament. House of Commons. Public Administration Select Committee

Download or read book User Involvement in Public Services written by Great Britain. Parliament. House of Commons. Public Administration Select Committee and published by The Stationery Office. This book was released on 2008 with total page 44 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report considers various forms of user involvement in public services, from consultation with service users to stronger variants such as user control over service provision. It examines some of the arguments given for making public services more responsive: that it would be more democratic, that it would improve service levels and that it would be cost-effective. It also explores some of the potential implications of greater user involvement-for staff working in public services, for service users and for how public services are organised and evaluated. Involving public service users by allowing them to control or influence the way in which services are provided can improve service quality, make for more appropriate services and increase people's satisfaction with public services. It is, however, still early days for many of the stronger forms of user involvement, such as individual budgets in social care. Initial evidence about such initiatives seems promising, but there is a need for comprehensive and rigorous monitoring and evaluation, particularly regarding their cost-effectiveness. In addition, involving service users is not always appropriate. In some circumstances it could create inequalities of service, as well as being risky and expensive. In other situations people may simply be unwilling or unable to engage in this way. A key challenge for the Government and for public service providers will be to establish where user involvement is desirable, and in what form. Service providers also need to ensure that user involvement complements the contribution made by public service workers.

Social Care, Service Users and User Involvement

Author : Peter Beresford
Publisher : Jessica Kingsley Publishers
ISBN 13 : 1849050759
Total Pages : 291 pages
Book Rating : 4.8/5 (49 download)

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Book Synopsis Social Care, Service Users and User Involvement by : Peter Beresford

Download or read book Social Care, Service Users and User Involvement written by Peter Beresford and published by Jessica Kingsley Publishers. This book was released on 2012 with total page 291 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a definitive critical introduction to service user views and involvement. It addresses both the theoretical and practical issues of service user involvement, and includes initiatives on the impact and outcomes from involvement.

Handbook of Service User Involvement in Mental Health Research

Author : Jan Wallcraft
Publisher : John Wiley & Sons
ISBN 13 : 9780470743140
Total Pages : 280 pages
Book Rating : 4.7/5 (431 download)

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Book Synopsis Handbook of Service User Involvement in Mental Health Research by : Jan Wallcraft

Download or read book Handbook of Service User Involvement in Mental Health Research written by Jan Wallcraft and published by John Wiley & Sons. This book was released on 2009-02-25 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service user involvement in mental health research poses specific challenges for both researchers and service users. The book describes the relevant background and principles underlying the concept of service user involvement in mental health research, providing relevant practical advice on how to engage with service users and how to build and maintain research collaboration on a professional level. It highlights common practical problems in service user involvement, based on experience from various countries with different social policies and suggests ways to avoid pitfalls and common difficulties. The book helps researchers decide which level of service user involvement will be adequate for their research activities and what will be feasible in view of the practicalities involved. It is also ideal for service users who are interested in becoming involved in research, providing relevant background information on the possibilities of involvement in professional research.

Occupational Therapy Evidence in Practice for Mental Health

Author : Cathy Long
Publisher : John Wiley & Sons
ISBN 13 : 1118990463
Total Pages : 258 pages
Book Rating : 4.1/5 (189 download)

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Book Synopsis Occupational Therapy Evidence in Practice for Mental Health by : Cathy Long

Download or read book Occupational Therapy Evidence in Practice for Mental Health written by Cathy Long and published by John Wiley & Sons. This book was released on 2017-05-01 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: Occupational Therapy Evidence in Practice for Mental Health is an accessible and informative guide to the application of theory and the evidence-base to contemporary clinical practice. Fully updated throughout, chapters cover a range of mental health issues, approaches and settings, including service user and carer involvement, group work, services for older people, interventions, forensic mental health, and managing depression. Key Features Written by an expert author team, drawing on a wide range of evidence, service contexts, national policy and legislation. Focus on person-centred practice in mental health services. Each chapter also contains a variety of learning features, including task boxes, reflective questions and further readings, to aid understanding and demonstrate the use of evidence to inform clinical decision-making. The second edition of this easy-to-read and practical textbook is an ideal resource for occupational therapy students, clinical practitioners, and anyone looking for a concise, accessible guide to evidence-based practice and how it informs occupational therapy in mental health.

Co-creating Digital Public Services for an Ageing Society

Author : Juliane Jarke
Publisher : Springer Nature
ISBN 13 : 3030528731
Total Pages : 241 pages
Book Rating : 4.0/5 (35 download)

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Book Synopsis Co-creating Digital Public Services for an Ageing Society by : Juliane Jarke

Download or read book Co-creating Digital Public Services for an Ageing Society written by Juliane Jarke and published by Springer Nature. This book was released on 2020-09-14 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: This open access book attends to the co-creation of digital public services for ageing societies. Increasingly public services are provided in digital form; their uptake however remains well below expectations. In particular, amongst older adults the need for public services is high, while at the same time the uptake of digital services is lower than the population average. One of the reasons is that many digital public services (or e-services) do not respond well to the life worlds, use contexts and use practices of its target audiences. This book argues that when older adults are involved in the process of identifying, conceptualising, and designing digital public services, these services become more relevant and meaningful. The book describes and compares three co-creation projects that were conducted in two European cities, Bremen and Zaragoza, as part of a larger EU-funded innovation project. The first part of the book traces the origins of co-creation to three distinct domains, in which co-creation has become an equally important approach with different understandings of what it is and entails: (1) the co-production of public services, (2) the co-design of information systems and (3) the civic use of open data. The second part of the book analyses how decisions about a co-creation project’s governance structure, its scope of action, its choice of methods, its alignment with strategic policies and its embedding in existing public information infrastructures impact on the process and its results. The final part of the book identifies key challenges to co-creation and provides a more general assessment of what co-creation may achieve, where the most promising areas of application may be and where it probably does not match with the contingent requirements of digital public services. Contributing to current discourses on digital citizenship in ageing societies and user-centric design, this book is useful for researchers and practitioners interested in co-creation, public sector innovation, open government, ageing and digital technologies, citizen engagement and civic participation in socio-technical innovation.

Improving Research Through User Engagement

Author : Mark Rickinson
Publisher : Routledge
ISBN 13 : 1136828397
Total Pages : 161 pages
Book Rating : 4.1/5 (368 download)

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Book Synopsis Improving Research Through User Engagement by : Mark Rickinson

Download or read book Improving Research Through User Engagement written by Mark Rickinson and published by Routledge. This book was released on 2011-02-04 with total page 161 pages. Available in PDF, EPUB and Kindle. Book excerpt: User engagement has become a key part of discussions about the nature and purpose of social science research. In this book the authors provide an authoritative overview of working with users at different stages in the processes of research.

Service User Involvement

Author : Helen Brafield
Publisher : Jessica Kingsley Publishers
ISBN 13 : 1843103435
Total Pages : 225 pages
Book Rating : 4.8/5 (431 download)

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Book Synopsis Service User Involvement by : Helen Brafield

Download or read book Service User Involvement written by Helen Brafield and published by Jessica Kingsley Publishers. This book was released on 2008 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: Drawing on extensive research, this book offers imaginative and effective strategies for consultation with service users who have been historically difficult to engage with, including homeless people, care leavers, ex-offenders, travellers, women escaping domestic violence and black and minority ethnic groups.

Service User and Carer Participation in Social Work

Author : Janet Warren
Publisher : SAGE
ISBN 13 : 0857252380
Total Pages : 140 pages
Book Rating : 4.8/5 (572 download)

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Book Synopsis Service User and Carer Participation in Social Work by : Janet Warren

Download or read book Service User and Carer Participation in Social Work written by Janet Warren and published by SAGE. This book was released on 2007-06-28 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the first text to examine the principal elements of service user involvement and participation across both adult and children′s services. A valuable learning resource, it draws together information from research, service users, carers and practitioners across both groups. In addition, it gives an overview of the specific knowledge, attitude and skills that social workers need for training at qualifying level and integrates theory with evidence to inform everyday social work practice. Furthermore, case studies and activities encourage reflection and the application of this knowledge to practice situations.

Service Innovation

Author : Anders Gustafsson
Publisher : Business Expert Press
ISBN 13 : 1631574965
Total Pages : 233 pages
Book Rating : 4.6/5 (315 download)

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Book Synopsis Service Innovation by : Anders Gustafsson

Download or read book Service Innovation written by Anders Gustafsson and published by Business Expert Press. This book was released on 2016-04-15 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: All the world's most advanced economies are dominated by service. The service sector also employs the largest number of people and it is the fastest growing sector, both in number of companies and employees. The questions posed in the book are: (1) How is it growing; (2) what are these new service innovations; (3) what are the drivers; and (4) how can organizations work with service innovations in a structured way? The book views service as the value-creating activity that customers perform in their own context. The role of a company is to provide the resources and knowledge to enable value creation. Based on this view, we develop a model of service innovation and develop guidelines for what is required from the organizational perspective; how should an organization view its customers in order to be successful, what does a service development process look like, and how to transform an organization that has a product focus to a service or solution provider.

Citizens and Service Delivery

Author : Alaka Holla
Publisher : World Bank Publications
ISBN 13 : 0821389807
Total Pages : 153 pages
Book Rating : 4.8/5 (213 download)

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Book Synopsis Citizens and Service Delivery by : Alaka Holla

Download or read book Citizens and Service Delivery written by Alaka Holla and published by World Bank Publications. This book was released on 2011-12-01 with total page 153 pages. Available in PDF, EPUB and Kindle. Book excerpt: In many low and middle income countries, dismal failures in the quality of public service delivery such as absenteeism among teachers and doctors and leakages of public funds have driven the agenda for better governance and accountability. This has raised interest in the idea that citizens can contribute to improved quality of service delivery by holding policy-makers and providers of services accountable. This proposition is particularly resonant when it comes to the human development sectors health, education and social protection which involve close interactions between providers and citizens/users of services. Governments, NGOs, and donors alike have been experimenting with various social accountability tools that aim to inform citizens and communities about their rights, the standards of service delivery they should expect, and actual performance; and facilitate access to formal redress mechanisms to address service failures. The report reviews how citizens individually and collectively can influence service delivery through access to information and opportunities to use it to hold providers both frontline service providers and program managers accountable. It focuses on social accountability measures that support the use of information to increase transparency and service delivery and grievance redress mechanisms to help citizens use information to improve accountability. The report takes stock of what is known from international evidence and from within projects supported by the World Bank to identify knowledge gaps, key questions and areas for further work. It synthesizes experience to date; identifies what resources are needed to support more effective use of social accountability tools and approaches; and formulates considerations for their use in human development. The report concludes that the relationships between citizens, policy-makers, program managers, and service providers are complicated, not always direct or easily altered through a single intervention, such as an information campaign or scorecard exercise. The evidence base on social accountability mechanisms in the HD sectors is under development. There is a small but growing set of evaluations which test the impact of information interventions on service delivery and HD outcomes. There is ample space for future experiments to test how to make social accountability work at the country level.

Co-Production of Public Services and Outcomes

Author : Elke Loeffler
Publisher : Springer Nature
ISBN 13 : 3030555097
Total Pages : 455 pages
Book Rating : 4.0/5 (35 download)

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Book Synopsis Co-Production of Public Services and Outcomes by : Elke Loeffler

Download or read book Co-Production of Public Services and Outcomes written by Elke Loeffler and published by Springer Nature. This book was released on 2020-10-03 with total page 455 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines user and community co-production of public services and outcomes, currently one of the most discussed topics in the field of public management and policy. It considers co-production in a wide range of public services, with particular emphasis on health, social care and community safety, illustrated through international case studies in many of the chapters. This book draws on both quantitative and qualitative empirical research studies on co-production, and on the Governance International database of more than 70 international co-production case studies, most of which have been republished by the OECD. Academically rigorous and systematically evidence-based, the book incorporates many insights which have arisen from the extensive range of research projects and executive training programmes in co-production undertaken by the author. Written in a style which is easy and enjoyable to read, the book gives readers, both academics and practitioners, the opportunity to develop a creative understanding of the essence and implications of co-production.

Co-production in the Public Sector

Author : Mariagrazia Fugini
Publisher : Springer
ISBN 13 : 3319305581
Total Pages : 142 pages
Book Rating : 4.3/5 (193 download)

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Book Synopsis Co-production in the Public Sector by : Mariagrazia Fugini

Download or read book Co-production in the Public Sector written by Mariagrazia Fugini and published by Springer. This book was released on 2016-06-27 with total page 142 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines the various ways in which co-production can contribute to the creation, design, and delivery of public services, namely by engaging the expertise of users and their networks, by promoting public services that are better targeted and more responsive to users, by cutting costs against the background of austerity in public finance, by creating a synergy between government and civil society that will impact positively on social capital, and by addressing the challenges resulting from growing democratic and citizenship deficits. Particular attention is paid to local government and the health and social care sector. After definition of the concept of co-production, the critical issues which arise when public services are co-produced are discussed. Various experiences of co-production are presented and analyzed with a view to highlighting why, how, and with what effect public service co-production may be implemented. Individual chapters focus on the impact of co-production in making cities smarter and the use of ICT in supporting co-production of public services. The book will be of relevance to a wide readership, from students to academics and professionals interested or engaged in public service management.

Public Participation for 21st Century Democracy

Author : Tina Nabatchi
Publisher : John Wiley & Sons
ISBN 13 : 1118688538
Total Pages : 370 pages
Book Rating : 4.1/5 (186 download)

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Book Synopsis Public Participation for 21st Century Democracy by : Tina Nabatchi

Download or read book Public Participation for 21st Century Democracy written by Tina Nabatchi and published by John Wiley & Sons. This book was released on 2015-04-30 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: A comprehensive text on the theory and practice of public participation Written by two leaders in the field, Public Participation for 21st Century Democracy explores the theory and practice of public participation in decision-making and problem-solving. It examines how public participation developed over time to include myriad thick, thin, and conventional opportunities, occurring in both face-to-face meetings and online settings. The book explores the use of participation in various arenas, including education, health, land use, and state and federal government. It offers a practical framework for thinking about how to engage citizens effectively, and clear explanations of participation scenarios, tactics, and designs. Finally, the book provides a sensible approach for reshaping our participation infrastructure to meet the needs of public officials and citizens. The book is filled with illustrative examples of innovative participatory activities, and numerous sources for more information. This important text puts the spotlight on the need for long-term, cross-sector, participation planning, and provides guidance for leaders, citizens, activists, and others who are determined to improve the ways that participation and democracy function. Public Participation for 21st Century Democracy: Helps students and practitioners understand the history, theory, and practice of public participation Contains a wealth of case studies that explore the application of public participation in different settings Covers vital issues such as education, health, land use, and state and federal government Has accompanying instructor resources, such as PowerPoint slides, discussion questions, sample assignments, case studies and research from www.participedia.net, and classroom activities.

Knowledge Translation in Health Care

Author : Sharon E. Straus
Publisher : John Wiley & Sons
ISBN 13 : 1444357255
Total Pages : 213 pages
Book Rating : 4.4/5 (443 download)

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Book Synopsis Knowledge Translation in Health Care by : Sharon E. Straus

Download or read book Knowledge Translation in Health Care written by Sharon E. Straus and published by John Wiley & Sons. This book was released on 2011-08-24 with total page 213 pages. Available in PDF, EPUB and Kindle. Book excerpt: Health care systems worldwide are faced with the challenge of improving the quality of care. Providing evidence from health research is necessary but not sufficient for the provision of optimal care and so knowledge translation (KT), the scientific study of methods for closing the knowledge-to-action gap and of the barriers and facilitators inherent in the process, is gaining significance. Knowledge Translation in Health Care explains how to use research findings to improve health care in real life, everyday situations. The authors define and describe knowledge translation, and outline strategies for successful knowledge translation in practice and policy making. The book is full of examples of how knowledge translation models work in closing the gap between evidence and action. Written by a team of authors closely involved in the development of knowledge translation this unique book aims to extend understanding and implementation worldwide. It is an introductory guide to an emerging hot topic in evidence-based care and essential for health policy makers, researchers, managers, clinicians and trainees.

Leading Public Sector Innovation

Author : Christian Bason
Publisher : Policy Press
ISBN 13 : 1847426336
Total Pages : 290 pages
Book Rating : 4.8/5 (474 download)

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Book Synopsis Leading Public Sector Innovation by : Christian Bason

Download or read book Leading Public Sector Innovation written by Christian Bason and published by Policy Press. This book was released on 2010 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: In a time of unprecedented turbulence, how can public sector organisations increase their ability to find innovative solutions to society's problems? Leading Public Sector Innovation shows how government agencies can use co-creation to overcome barriers and deliver more value, at lower cost, to citizens and business. Through inspiring global case studies and practical examples, the book addresses the key triggers of public sector innovation. It shares new tools for citizen involvement through design thinking and ethnographic research, and pinpoints the leadership roles needed to drive innovation at all levels of government. Leading Public Sector Innovation is essential reading for public managers and staff, social innovators, business partners, researchers, consultants and others with a stake in the public sector of tomorrow.