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Upselling Retail
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Book Synopsis Upselling Retail by : Peter Osselaer
Download or read book Upselling Retail written by Peter Osselaer and published by . This book was released on 2018-09-20 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: Imagine deploying a sales force of empathetic, active-listening problem solvers that are motivated to upsell their way to record-shattering sales numbers. Upselling Retail is truly a game-changing text for the retail sales industry.
Book Synopsis Upselling Techniques by : Stephan Schiffman
Download or read book Upselling Techniques written by Stephan Schiffman and published by Simon and Schuster. This book was released on 2005-02-28 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Simon & Schuster eBook. Simon & Schuster has a great book for every reader.
Book Synopsis SALES RETAIL AND CUSTOMER SERVICE SKILLS by : Prabhu TL
Download or read book SALES RETAIL AND CUSTOMER SERVICE SKILLS written by Prabhu TL and published by NestFame Creations Pvt Ltd.. This book was released on 2020-12-22 with total page 146 pages. Available in PDF, EPUB and Kindle. Book excerpt: I was with a friend who was looking for a new pair of sneakers yesterday at Dick’s Sporting Goods. He found an associate and he told him what he was looking for. The associate escorted him to the Adidas section. My friend picked up a pair and asked if they had them in 11. The associate whipped out his small tablet, scanned the SKU of the shoe, touched 11, said they did and was off. He came back, handed him the shoes and left. As an old shoe dog who put myself through college selling shoes, I was a bit put off. I had expected him to take out the shoes and put them on his feet to make sure they fit. Instead, my friend tried them on alone. Too small. Retail Customer Service Measurement & Success He then waited to catch the eye of the associate. “I guess I need an 11.5.” They too were too small until my friend finally got a size 12. And still not a word of connection between the associate and my friend. Efficient: yes. Friendly: no. Looking at a register right there in the department, my friend asked, “Can I just pay you here?” The associate said, “No, go to any register” and was off. While his attitude was fine, this was not customer service. Yes, he got the shoes and my friend purchased them, but that was it. And while there were Brannock foot-measuring devices scattered under the small benches in is this beautiful store, I didn’t see one associate using them. And on a busy Saturday, most shoppers who were trying on shoes received the same zero customer service. Big miss for such a big store. There's no doubt the retail industry has seen extraordinary changes since I worked the floor two decades ago. Yet one constant remains: You still need to realize the critical importance of great customer service if you want shoppers to return to you for their next purchase instead of going to their smartphones. Now that every prospective customer can shop in the comfort of their own home - or anywhere else - it's imperative that brick and mortar retailers offer something e-commerce outlets can never match... Peerless, human-to-human customer service, from the beginning of the experience to the end.
Book Synopsis BECOME THE REMARKABLE ETHNIC RETAIL STORE by : Vaanika Malik
Download or read book BECOME THE REMARKABLE ETHNIC RETAIL STORE written by Vaanika Malik and published by Notion Press. This book was released on 2023-05-23 with total page 186 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Art of Building a Thriving Ethnic Retail Store : Strategies for standing out and succeeding in a Competitive Market BECOME THE REMARKABLE ETHNIC RETAIL STORE Are you ready to take your Indian fashion retail business to the next level? Look no further than this comprehensive guide, designed for both established retailers and newcomers alike. With in these pages, you'll find valuable insights and strategies for : • Navigating the unique challenges and opportunities of the Indian fashion retail market. • Learn how to identify your target audience and create a compelling brand identity that sets you apart from the competition. • Discover proven techniques for developing a winning marketing strategy to attract and retain customers, and explore the best practices for managing your finances and optimizing your operations for maximum efficiency. So what are you waiting for? Dive into the pages of this book and discover the path to becoming a successful and remarkable Indian fashion retailer!
Book Synopsis Retail Management- Concepts and Theory by : Dr. Ritika Singh
Download or read book Retail Management- Concepts and Theory written by Dr. Ritika Singh and published by Academic Guru Publishing House. This book was released on 2024-05-03 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Retail Management: Concepts & Theory" is an all-encompassing manual that deconstructs the complex complexities of the retail sector by providing an exhaustive examination of fundamental principles and theoretical structures. Crafted with accuracy and pertinence, this book functions as an essential reference for individuals in academia, business, and academia who are enthusiastic about exploring the ever-evolving realm of retail. The book commences by establishing a strong substructure, acquainting readers with essential retail principles that serve as the precursor to a more profound comprehension of the topic. The text proceeds in a cohesive manner to examine the theoretical foundations that regulate retail operations, providing insights into strategic management, consumer behaviour, and the complex network of supply chain dynamics. The book is distinguished by its combination of sound academic reasoning and pragmatic perspectives. Amidst a period characterised by digital upheaval and evolving consumer inclinations, "Retail Management: Concepts & Theory" functions as a pertinent guidebook, providing readers with a forward-looking outlook and lucidity as they navigate the intricacies of retail management. This book serves as a road map to excellence in the art and science of retail, and is not merely a manual.
Book Synopsis The Retail Doctor's Guide to Growing Your Business by : Bob Phibbs
Download or read book The Retail Doctor's Guide to Growing Your Business written by Bob Phibbs and published by John Wiley & Sons. This book was released on 2010-05-03 with total page 279 pages. Available in PDF, EPUB and Kindle. Book excerpt: It's one of the toughest economies in years, but don't fear-the doctor is in Are you among the thousands of retailers frustrated by market challenges and looking for ways to take control of your business? Are you looking for the advice of an expert consultant, but unable to spend the money? Then The Retail Doctor's Guide to Growing Your Business is for you. By providing a step-by-step approach to evaluate your current business practices, The Retail Doctor offers professional guidance Redesign your organizational structure Reap the maximum returns on your investment Keep your business financially healthy Following the advice in these pages will help you devise a sound strategy to accomplish your goals and outperform your competitors. You'll also gain clear insight into all areas of human resource management, sales training, merchandising methods, and marketing. While your competitors are looking for a magic bullet to solve their problems, with The Retail Doctor's Guide to Growing Your Business, you can be making changes that will guarentee enormous returns and financial success.
Book Synopsis Understanding Retail by : Dr. N. V. R. Nathan, Suma M. A.
Download or read book Understanding Retail written by Dr. N. V. R. Nathan, Suma M. A. and published by Notion Press. This book was released on 2021-02-05 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt: Organized retail has over 4.2 million front-end retail staff and over 42 million in the unorganized sector in India. Over 70% retail front-end staff are neither trained nor aware of all retail terminologies or handling of the customer. This book gives the reader a complete understanding of retailing in the modern era and how to be a part of the retail front-end to support the retail business. Knowledge is power and this book can empower understanding of the retail sector and various formats of retailing in India.
Book Synopsis Sport Promotion and Sales Management by : Richard L. Irwin
Download or read book Sport Promotion and Sales Management written by Richard L. Irwin and published by Human Kinetics. This book was released on 2008 with total page 356 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a guide to promotion and sales in the sport industry. Experts from the classroom and sports field offer insights and experiential data on the skills needed to succeed in sports promotion and sales.
Book Synopsis Understanding the Global Spa Industry by : Gerard Bodeker
Download or read book Understanding the Global Spa Industry written by Gerard Bodeker and published by Routledge. This book was released on 2010-08-20 with total page 493 pages. Available in PDF, EPUB and Kindle. Book excerpt: • Spa services and the development of the spa business from its historical beginnings to the size of the market today. • Business development and planning, spa operations and business models. • Spa products and technologies, retailing and the application of branding and marketing strategies. • Infrastructure, design and environmental issues including sustainability and social and environmental benchmarking. • Human resources issues from education and training to professional and regulatory issues and professional and corporate ethics and values.
Book Synopsis Store Customer Service Checklist by : Ramesh Venkatachalam
Download or read book Store Customer Service Checklist written by Ramesh Venkatachalam and published by Blue Rose Publishers. This book was released on 2024-04-25 with total page 26 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customers are the heart of your company, if retail employees are its face. Putting the needs of the customer first is a highly profitable retail skill for every employee in your store. Retail employees who have a customer-first mindset are able to better serve and understand their customers by making a difference in their lives, finding out what they need, and providing exceptional customer service. This ability not only fosters trust and comradery among your associates and staff, but it also aids in retaining devoted clients who could promote your brand and aid in the expansion of our business.
Book Synopsis The G.R.E.A.T. Retail Sales & Service Workbook by : Gerard Assey
Download or read book The G.R.E.A.T. Retail Sales & Service Workbook written by Gerard Assey and published by Gerard Assey. This book was released on 2021-08-23 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: If you are in retail, then this book is a MUST! Uniquely designed to help transform you into a Master Retail Sales & Service Professional by helping you discover the secrets that drive the world’s top retail sales professionals, it will help you or your team create the habits and lasting changes by enabling you replace current unacceptable patterns that are costing your company sales with new ones, enabling you achieve your sales goals faster and more consistently. Unlike the traditional hard sell approach where you are constantly ‘pushing’ the customer to close right from the start- thus making the customer feel uncomfortable, manipulated or threatened, with the G.R.E.A.T. Sales Model, the salesperson takes time up front to build a sincere, committed relationship by investing time in learning about the customer’s needs. This helps build trust between the two. Then, every step of the sales process that follows is conducted with the relationship in mind, ensuring an enduring and lasting relationship, leading to repeat business and referrals. The G.R.E.A.T. Sales Model helps you in many ways: It first of all instills in you that only great service stands out. It gives you a structured approach to handling your customers which is an acronym for our 5 step powerful sales model- the key to successful retail selling: G-Greet customers R-Revealing questions-Understanding needs E-Explain, enlighten, engage, enthuse, excite, customers about your product A-Answer customer’s concerns and objections T-Techniques to help customers ‘buy’…as people, hate being sold! (Selling to the opposite sex, Generating additional sales, Suggesting complementary/ Add-on products- Up-selling/ Cross-selling) With this powerful model, most of your time is ‘invested’ in uncovering the customer’s needs and proving value of your product, before you actually recommend it, thus eliminating many objections. The G.R.E.A.T. Retail Sales & Service Workbook will provide you a step by step approach into professionalism where you will gain a full understanding of the psychology of both the buying and selling processes, working through these 5 steps, practicing and mastering the skills at each stage, so that they are developed and reinforced, thus enabling you ‘win, provide a positive experience and keep customers for life’!
Book Synopsis The Practical Guide to Understanding and Raising Hotel Profitability by : Adrian Martin
Download or read book The Practical Guide to Understanding and Raising Hotel Profitability written by Adrian Martin and published by Routledge. This book was released on 2019-09-05 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Practical Guide to Understanding and Raising Hotel Profitability offers a comprehensive, easy-to-follow breakdown of how to understand profit and loss accounts for hotels. It offers practical advice on how to maximise the profits of this customer-facing business and improve performance results. Chapters cover every aspect of the profit and loss account including marketing, accommodation, food and beverage sales, quality, budgeting, event sales, and all the corresponding costs involved. It explains all the relevant KPIs and industry quirks within the profit and loss document as well as industry benchmarks to equip the reader with the skills to attend high level meetings, complete finance-based assignments and ultimately run their own business. Valuable tips from leading professionals within the industry are included throughout, giving advice on how to improve hotels’ financial results and positively influence net profit through everyday actions. Packed full of practical case studies and written in an easy-to-read-style, this book is essential reading for hospitality students and current hospitality and hotel managers.
Book Synopsis The Routledge Companion to the History of Retailing by : Jon Stobart
Download or read book The Routledge Companion to the History of Retailing written by Jon Stobart and published by Routledge. This book was released on 2018-11-08 with total page 516 pages. Available in PDF, EPUB and Kindle. Book excerpt: Retail history is a rich, cross-disciplinary field that demonstrates the centrality of retailing to many aspects of human experience, from the provisioning of everyday goods to the shaping of urban environments; from earning a living to the construction of identity. Over the last few decades, interest in the history of retail has increased greatly, spanning centuries, extending to all areas of the globe, and drawing on a range of disciplinary perspectives. By offering an up-to-date, comprehensive thematic, spatial and chronological coverage of the history of retailing, this Companion goes beyond traditional narratives that are too simplistic and Euro-centric and offers a vibrant survey of this field. It is divided into four broad sections: 1) Contexts, 2) Spaces and places, 3) People, processes and practices and 4) Geographical variations. Chapters are written in an analytical and synthetic manner, accessible to the general reader as well as challenging for specialists, and with an international perspective. This volume is an important resource to a wide range of readers, including marketing and management specialists, historians, geographers, economists, sociologists and urban planners.
Download or read book Retail Marketing written by Frank Quix and published by Routledge. This book was released on 2019-11-11 with total page 675 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today's turbulent business environment, maintaining and optimizing retail strategies are of crucial importance. Retail Marketing is a complete guide to how retailing works in the non-food sector. Focusing on operational applications of retailing, this textbook puts students on the inside track to success in the fast-moving retail industry. This new edition offers an integrated approah to internet and cross-channel retailing and adds new material on lost sales and market research in addition to coverig new research. Retail Marketing is a comprehensive textbook for students in this area and provides the perfect overview for anyone interested in this vital industry.
Book Synopsis FCC Record by : United States. Federal Communications Commission
Download or read book FCC Record written by United States. Federal Communications Commission and published by . This book was released on 2015 with total page 776 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Customer Centric Support Services in the Digital Age by : Jagdish N. Sheth
Download or read book Customer Centric Support Services in the Digital Age written by Jagdish N. Sheth and published by Springer Nature. This book was released on 2023-12-30 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores how customer service can become the singular competitive differentiator for organizations in the digital era. Given the pace of digitization and the rise in customer expectations post-pandemic, organizations must focus on customer-centricity in all functions in the digital age, providing factors, enablers, and processes for customer service and sharing best practices based on research from global experts. The book is a valuable resource for students and researchers keen on understanding the new digital landscape in customer service to develop, maintain, and enhance customer relationships.
Book Synopsis Sales and Revenue Generation in Sport Business by : David J. Shonk
Download or read book Sales and Revenue Generation in Sport Business written by David J. Shonk and published by Human Kinetics. This book was released on 2021-10-20 with total page 346 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Sales and Revenue Generation in Sport Business provides a comprehensive overview of the many ways in which sport organizations generate revenues from inside sales to sponsorship to fundraising to corporate and foundation grants to concessions and merchandising to broadcasting and multimedia to social media revenues. A five-step process for generating revenues is presented with the textbook (the PRO Method). The text does not focus on one single segment of the industry (e.g., professional sport), but can be applied in many segments of the industry from elite sport organizations to those more recreational in nature"--
