Unlocking Lean Six Sigma

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Publisher :
ISBN 13 :
Total Pages : 222 pages
Book Rating : 4.5/5 (945 download)

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Book Synopsis Unlocking Lean Six Sigma by : Wesley E Donahue

Download or read book Unlocking Lean Six Sigma written by Wesley E Donahue and published by . This book was released on 2021-01-18 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: Lean Six Sigma is a method and strategy that supports individuals and project management teams as they pinpoint problems and implement work process improvements. You don't need to be an engineer to apply these practical principles and tools, and you can use them in any organization and industry. The fact is, applying Lean Six Sigma is easier to use than you think, and the guide will show you how. As the legendary management guru Peter Drucker said, "There is nothing so useless as doing efficiently that which should not be done at all."Lean Six Sigma takes the best of the Lean method for waste reduction and continuous improvement and pairs it with the variation and quality control methods of Six Sigma. The result is a comprehensive methodology that supports you in managing work processes for optimal success. This easy-to-use competency-based guide is a how-to manual. You can use it for self-paced learning and also in project teams. Each of the key concepts described in Unlocking Lean Six Sigma gives you a bite-sized chunk of key information. But the ideas are not just explained. Each concept includes: -Worksheets showing how you can develop what you learned in your environment. -Illustrations showing how an analyst would approach using the tools.-Charts and other visual tools to ensure the highest, fastest levels of comprehension and retention.-Several links to other professional resources such as videos and website with useful information. -Process improvement case scenarios that highlight how the ideas you learned about were used by others. -What to do tips to further cement your learning.-Practice questions and places where you can document what you learned and how you might use it in your job.At the end of the guide, you'll find a 120-question knowledge test that allows you to self-test how well you understood the material. Optionally, if you want to earn professional development hours (PDHs) or a Lean Sigma credential, you can do so through Centrestar. For more information, see the Earn PDHs and a Lean Sigma Yellow Belt Credential section in the guide.In a jargon-crowded field, words like Lean and Six Sigma can be intimidating for both beginners and experienced users. Don't worry, Unlocking Lean Six Sigma is written in plain language and packed with straight-forward examples. This easy-to-follow guide provides you with tools and techniques for implementing Lean Six Sigma and managing change initiatives. Including Lean Six Sigma skills on your resume will get you noticed! Every organization seeks to provide exceptional products and service to customers, and to do it efficiently and cost effectively. This practical guide is for individuals who want to advance their professional skills, want rewarding careers, and want to have their coworkers and managers view them as effective contributors who step up to help guide projects and ensure success. Organizational leaders want individuals who are passionate about their jobs, can work collaboratively in a team, and strive to continuously improve. This book can help you do all those things. The Unlocking Lean Six Sigma approach has helped thousands of people and organizations achieve success. It will help you too.

Lean Six Sigma For Dummies

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Author :
Publisher : John Wiley & Sons
ISBN 13 : 1119992265
Total Pages : 298 pages
Book Rating : 4.1/5 (199 download)

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Book Synopsis Lean Six Sigma For Dummies by : John Morgan

Download or read book Lean Six Sigma For Dummies written by John Morgan and published by John Wiley & Sons. This book was released on 2010-11-18 with total page 298 pages. Available in PDF, EPUB and Kindle. Book excerpt: With the growing business industry there is a large demand for greater speed and quality, for projects of all natures in both small and large businesses. Lean Six Sigma is the result of the combination of the two best-known improvement methods: Six Sigma (making work better, of higher quality) and Lean (making work faster, more efficient). Lean Six Sigma For Dummies outlines they key concepts in plain English, and shows you how to use the right tools, in the right place, and in the right way, not just in improvement and design projects, but also in your day-to-day activities. It shows you how to ensure the key principles and concepts of Lean Six Sigma become a natural part of how you do things so you can get the best out of your business and accomplish your goals better, faster and cheaper. About the author John Morgan has been a Director of Catalyst Consulting, Europe's leading provider of lean Six Sigma solutions for 10 years. Martin Brenig-Jones is also a Director at Catalyst Consulting. He is an expert in Quality and Change Management and has worked in the field for 16 years.

Lean Six Sigma for Service

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Author :
Publisher : McGraw Hill Professional
ISBN 13 : 0071436359
Total Pages : 402 pages
Book Rating : 4.0/5 (714 download)

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Book Synopsis Lean Six Sigma for Service by : Michael L. George

Download or read book Lean Six Sigma for Service written by Michael L. George and published by McGraw Hill Professional. This book was released on 2003-07-15 with total page 402 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment. Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to: Reduce service costs by 30 to 60 percent Improve service delivery time by 50 percent Expand capacity by 20 percent without adding staff

Lean Six Sigma For Dummies

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Author :
Publisher : John Wiley & Sons
ISBN 13 : 1119966477
Total Pages : 320 pages
Book Rating : 4.1/5 (199 download)

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Book Synopsis Lean Six Sigma For Dummies by : John Morgan

Download or read book Lean Six Sigma For Dummies written by John Morgan and published by John Wiley & Sons. This book was released on 2012-03-12 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: Maximize the quality and efficiency of your organization If you want to make your organization or team more productive, you have to change the way it thinks. Combining the leading improvement methods of Six Sigma and Lean, this winning technique drives performance to the next level. But the jargon-packed language and theory of Lean Six Sigma can be intimidating for both beginners and experienced users. Whether you want to manage a project more tightly or fine-tune existing systems and processes, Lean Six Sigma For Dummies gives you plain-English guidance to achieve your business goals. Lean Six Sigma For Dummies outlines the key concepts of this strategy and explains how you can use it to get the very best out of your business. You'll discover lots of tools and techniques for implementing Lean Six Sigma; guidance on policy deployment; information on managing change in your organization; useful methods for choosing which projects to tackle; and much more. Gives you plain-English explanations of complicated jargon Serves as a useful tool for businesspeople looking to make their organization more effective Helps you achieve business goals with ease If you're a project manager or other businessperson looking for new and effective ways to improve your process, Lean Six Sigma For Dummies has you covered.

Leaner Six Sigma

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Author :
Publisher : CRC Press
ISBN 13 : 0429759584
Total Pages : 231 pages
Book Rating : 4.4/5 (297 download)

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Book Synopsis Leaner Six Sigma by : Terra Vanzant Stern, PhD

Download or read book Leaner Six Sigma written by Terra Vanzant Stern, PhD and published by CRC Press. This book was released on 2019-05-10 with total page 231 pages. Available in PDF, EPUB and Kindle. Book excerpt: Since the 1980s, Lean and Six Sigma have been used independently to make existing processes better, faster and more cost effective. For almost twenty years, countless companies have embraced the power of blending the two process improvement methodologies. This has resulted in major financial successes throughout the world, but no one denies that we have learned a lot in the last two decades. Just in time to meet the challenges we will experience in 2020, and beyond, SSD Global Solutions has introduced Leaner Six Sigma (LrSS). LrSS makes the concepts and tools within these two popular methodologies easier and quicker to understand. Regardless, if you plan to take an industry-standard exam or simply want to apply critical-thinking and problem-solving models to your daily life, this book helps you rapidly navigate your path. Originally, to steer our way through traditional Six Sigma, it was necessary to understand complicated statistics. Then, with Lean, the heavy emphasis on manufacturing made it difficult to apply theories to the service sector. After the combination of Lean and Six Sigma became widespread, many of the core concepts still involved understanding historical references. Fast-forward, we now have spreadsheet-based calculators and programs that build charts and graphs in a couple of clicks. Many "Best Practices" have been established which allows for process improvements without re-inventing the wheel. Over the years, talented subject matter experts and practitioners have discovered useful shortcuts to make Lean Six Sigma, Leaner. This groundbreaking work shows how LrSS reduces the learning curve for those unfamiliar with quality initiatives. It streamlines the fundamentals for students wanting to take exams in Lean, Six Sigma or Lean Six Sigma. LrSS also provides the mature Lean Six Sigma practitioner, innovative techniques to explain Lean Six Sigma theories to the new user. Lean Six Sigma has served us well, but it is time to utilize all the lessons learned and software tools available today. It is time to embrace next-generation thinking with Leaner Six Sigma! Terra Vanzant Stern, PhD is also the author of Lean and Agile Project Management: How to Make Any Project Better, Faster, and More Cost Effective.

Best Practices in Lean Six Sigma Process Improvement

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Publisher : John Wiley & Sons
ISBN 13 : 9780470223758
Total Pages : 307 pages
Book Rating : 4.2/5 (237 download)

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Book Synopsis Best Practices in Lean Six Sigma Process Improvement by : Richard J. Schonberger

Download or read book Best Practices in Lean Six Sigma Process Improvement written by Richard J. Schonberger and published by John Wiley & Sons. This book was released on 2007-10-23 with total page 307 pages. Available in PDF, EPUB and Kindle. Book excerpt: Best Practices in Lean Six Sigma Process Improvement reveals how to refocus lean/six sigma processes on what author Richard Schonberger—world-renowned process improvement pioneer—calls "the Golden Goals": better quality, quicker response, greater flexibility, and higher value. This manual shows you how it can be done, employing success stories of over 100 companies including Apple, Illinois Tool Works, Dell, Inc., and Wal-Mart, all of which have established themselves as the new, global "Kings of Lean," surpassing even Toyota in long-term improvement.

Applying Lean Six Sigma in Health Care

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Author :
Publisher : Jones & Bartlett Learning
ISBN 13 : 1284170756
Total Pages : 407 pages
Book Rating : 4.2/5 (841 download)

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Book Synopsis Applying Lean Six Sigma in Health Care by : Thomas K. Ross

Download or read book Applying Lean Six Sigma in Health Care written by Thomas K. Ross and published by Jones & Bartlett Learning. This book was released on 2019-09-11 with total page 407 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written to address the growing demand for Lean Six Sigma expertise, this text provides a step-by-step Define-Measure-Analyze-Improve-Control (DMAIC) process, that describes how to use the tools appropriate for each phase and provide data where tools can be practiced by students. Applying Lean Six Sigma in Health Care trains students on performance improvement techniques and current terminology so that they will be prepared to conduct Lean Six Sigma projects in large health care systems and support the physicians and nurses running these projects. With a focus on application, students learn and utilize the DMAIC process, by applying it to an improvement project that is carried through the text.

Transactional Six Sigma and Lean Servicing

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Publisher : CRC Press
ISBN 13 : 9781420000337
Total Pages : 302 pages
Book Rating : 4.0/5 (3 download)

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Book Synopsis Transactional Six Sigma and Lean Servicing by : Betsi Harris Ehrlich

Download or read book Transactional Six Sigma and Lean Servicing written by Betsi Harris Ehrlich and published by CRC Press. This book was released on 2002-06-13 with total page 302 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service industries have traditionally lagged manufacturing in adoption of quality management strategies and Six Sigma is no exception. While there are a growing number of books on applying the hot topics of Six Sigma and Lean Manufacturing concepts in a manufacturing environment, there has not been a mainstream book that applies these techniques in a service environment, until now. Transactional Six Sigma and Lean ServicingTM: Leveraging Manufacturing Concepts to Achieve World Class Service is a ground breaking "how-to" book that serves as a practical guide for implementing Six Sigma and Lean Manufacturing methods in a transactional service oriented environment. It uses real case studies and examples to show how Six Sigma and Lean ServicingTM techniques have been implemented and proven effective in achieving substantial documented results. Lean ServicingTM is the author's own term used to describe the application of Lean Manufacturing concepts to transactional and service processes. Liberal use of examples, graphics, and tables will assist you in grasping the difficult concepts. Transactional Six Sigma and Lean ServicingTM covers both theory and practical application of Lean ServicingTM, Six Sigma DMAIC and Six Sigma DFSS concepts and methods so you can implement them effectively in your service organization and achieve reduced costs and a new level of service excellence.

Lean Six Sigma QuickStart Guide

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Author :
Publisher : ClydeBank Media LLC
ISBN 13 : 1945051248
Total Pages : 182 pages
Book Rating : 4.9/5 (45 download)

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Book Synopsis Lean Six Sigma QuickStart Guide by : Benjamin Sweeney

Download or read book Lean Six Sigma QuickStart Guide written by Benjamin Sweeney and published by ClydeBank Media LLC . This book was released on 2017-02-27 with total page 182 pages. Available in PDF, EPUB and Kindle. Book excerpt: Lean Six Sigma, Simplified **An Extensive Introduction to the Concepts That Drive Lean Six Sigma, Applicable to All Industries and All Experience Levels** For decades, the data-driven and analytical business improvement and quality control program Lean Six Sigma has been revolutionizing the way organizations of all sizes gain and retain competitive edge. This hybrid system, built on the foundations of Lean manufacturing and Six Sigma quality, brings waste reduction, unparalleled world-class quality, and the voice of the customer to the forefront. Now released in a second edition to reflect the newest innovations and learning within the world of Lean Six Sigma! The Lean Six Sigma QuickStart Guide was created for both novice-level learners and experts looking to revisit the fundamentals. Built with accessibility in mind, the Lean Six Sigma QuickStart Guide is a learn-and-go entry point into this powerful business success methodology. Don’t let your organization get left behind. Lean Six Sigma is unlocking new levels of customer satisfaction, waste reduction, and quality management for truly massive international firms as well as rapidly growing startups and everyone in between. Other learning aids are filled with jargon and inflexible concepts; the Lean Six Sigma QuickStart Guide from ClydeBank Business is an elegant and learning-optimized look at the technical and conceptual components of Lean Six Sigma. Hassle-free learning for beginners and experts alike Now released in an expanded second edition, this ClydeBank Business bestseller closes the learning gap for beginners and provides a valuable and intuitive resource for experts. Lean Six Sigma has never been more accessible! Concepts Are Broken Down into Bite-Sized Chunks with Extensive Charts, Graphs and Illustrations to Assist in the Learning Process Learning for academic purposes? This QuickStart Guide has you covered too. We take an academic approach to the Lean Business model as well as looking at real world practical application in the business environment.

Lean Six Sigma - An Introduction and Toolkit (EBOOK BUNDLE)

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Author :
Publisher : McGraw-Hill Professional
ISBN 13 : 0071796541
Total Pages : 388 pages
Book Rating : 4.0/5 (717 download)

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Book Synopsis Lean Six Sigma - An Introduction and Toolkit (EBOOK BUNDLE) by : Michael L. George

Download or read book Lean Six Sigma - An Introduction and Toolkit (EBOOK BUNDLE) written by Michael L. George and published by McGraw-Hill Professional. This book was released on 2011-11-18 with total page 388 pages. Available in PDF, EPUB and Kindle. Book excerpt: Meet all your customers’ needs—and your company’s goals—with the tools and techniques of Lean Six Sigma 2 top-quality guides in 1 powerful eBook package! When you combine Lean Production and Six Sigma, you can’t fail to deliver positive results on a continual basis. This powerful mix—called Lean Six Sigma—is what some of the world’s most successful organizations use to launch themselves ahead of the competition—and stay there. Now, from one convenient ebook, you can access everything you need to accomplish the same goals. Lean Six Sigma—An Introduction and Toolkit provides all the background and tools you need to start your company on the path to long-term success. This two-in-one ebook contains: What Is Lean Six Sigma? This plain-English guide explains how you can use Lean Six Sigma to identify and eliminate waste, cut costs, and grow revenue. Featuring charts, diagrams, and case studies, it walks you through all the fundamentals, explaining the "four keys" and how they apply to your own job: Delight your customers with speed and quality Improve your processes Work together for maximum gain Base decisions on data and facts The Lean Six Sigma Pocket Toolbox The Lean Six Sigma Pocket Toolbook is today's most complete and results-based reference to the tools and concepts you need to understand, implement, and leverage Lean Six Sigma. This hands-on reference provides: Analyses of nearly 100 tools and methodologies--from DMAIC and Pull Systems to Control Charts and Pareto Charts Detailed explanations of each tool to help you know how, when, and why to use it for maximum efficacy Sections for each tool explaining how to create it, how to interpret what you find, and expert tips

Operational Excellence with Lean Six Sigma

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Author :
Publisher : Van Haren
ISBN 13 : 9401808317
Total Pages : 212 pages
Book Rating : 4.4/5 (18 download)

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Book Synopsis Operational Excellence with Lean Six Sigma by : Bart A. Lameijer

Download or read book Operational Excellence with Lean Six Sigma written by Bart A. Lameijer and published by Van Haren. This book was released on 2022-01-06 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: Lean Six Sigma is the global standard for organizing the design, data-based improvement and control of business processes. Well-designed and controlled processes are key in achieving and sustaining operational excellence. They ensure the quality of service and care, the reliability and safety of work that is done, and a timely processing with short waiting times. High quality processes will at the same time improve the operation’s flexibility. Thereby allowing one to adjust to changes in demand and other circumstances. An organizational capability to harness data-based process improvement, finally, facilitates organizational learning and is foundational for the fruitful implementation of ever increasing digitization and automation opportunities. Lean Six Sigma offers a complete model for shaping modern continuous improvement programs in organizations. The methodology is built on principles and methods for fact-based process improvement that have proven themselves over the last decades, and will continue to do so in the decades to come. Having emerged in manufacturing, the approach continuously evolved and gained tremendous momentum in the services and healthcare industries. This book offers a thorough and pragmatic account of Lean Six Sigma project- and programme implementation with a special focus on applications in services and healthcare organizations.

Lean Six Sigma Approaches in Manufacturing, Services, and Production

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Author :
Publisher : IGI Global
ISBN 13 : 1466673214
Total Pages : 365 pages
Book Rating : 4.4/5 (666 download)

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Book Synopsis Lean Six Sigma Approaches in Manufacturing, Services, and Production by : Erdem Gerard Tetteh

Download or read book Lean Six Sigma Approaches in Manufacturing, Services, and Production written by Erdem Gerard Tetteh and published by IGI Global. This book was released on 2014-11-30 with total page 365 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book presents emerging research-based trends in the area of global quality lean six sigma networks and analysis through an interdisciplinary approach focusing on research, cases, and emerging technologies"--Provided by publisher.

Lean Six Sigma Statistics

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Author :
Publisher : McGraw Hill Professional
ISBN 13 : 0071588930
Total Pages : 354 pages
Book Rating : 4.0/5 (715 download)

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Book Synopsis Lean Six Sigma Statistics by : Alastair Muir

Download or read book Lean Six Sigma Statistics written by Alastair Muir and published by McGraw Hill Professional. This book was released on 2005-10-19 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt: The marriage between Lean Manufacturing and Six Sigma has proven to be a powerful tool for cutting waste and improving the organization’s operations. This third book in the Six Sigma Operations series picks up where other books on the subject leave off by providing the six sigma practioners with a statistical guide for solving problems they may encounter in implementing and managing a Lean Six Sigma programs. The book draws it examples from all sectors of business ranging from financial to manufacturing providing the reader with a wealth of case studies and as numerous worked out equations which are designed to facilitate the full potential of any Lean Six Sigma project.

The Six Sigma Project Planner

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Author :
Publisher : McGraw Hill Professional
ISBN 13 : 0071425551
Total Pages : 249 pages
Book Rating : 4.0/5 (714 download)

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Book Synopsis The Six Sigma Project Planner by : Thomas Pyzdek

Download or read book The Six Sigma Project Planner written by Thomas Pyzdek and published by McGraw Hill Professional. This book was released on 2003-04-22 with total page 249 pages. Available in PDF, EPUB and Kindle. Book excerpt: Project management strategies for meeting Six Sigma project goals--on time and on budget The Six Sigma Project Planner shows leaders how to use project management tools to complete Six Sigma improvements on time and on budget. The Planner provides dozens of reproducible project management tools for following the proven Define-Measure-Analyze-Improve- Control (DMAIC) process improvement format. Readers who follow its guidelines will be able to quickly and effectively: Determine a Six Sigma project's ROI Correct problems in current processes Develop and implement entirely new processes

Lean Six Sigma for Healthcare

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Author :
Publisher : Quality Press
ISBN 13 : 0873894022
Total Pages : 239 pages
Book Rating : 4.8/5 (738 download)

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Book Synopsis Lean Six Sigma for Healthcare by : Chip Caldwell

Download or read book Lean Six Sigma for Healthcare written by Chip Caldwell and published by Quality Press. This book was released on 2008-12-05 with total page 239 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book’s unique focus on the role of healthcare leaders and the lessons learned were uncovered during the authors’ research of over 200 U.S. hospitals’ performance. It was written specifically for CEOs, the “C-Suite,” and senior leaders who desire to harness the power of Lean-Six Sigma as their major strategic weapon for progress, as well as those charged to coach them. It is intended for those organizations that operate active Lean-Six Sigma initiatives, but have yet to successfully attack high leverage processes like “In Quality Staffing” and recovering significant Cost of Quality from throughput improvements. It is also intended for senior leaders who have yet to tackle Lean-Six Sigma as their major organization-wide strategic weapon. However, it is also a must-read for managers at all levels, quality professionals, and Lean-Six Sigma Black Belts who desire to aid in assuring that their organizations’ improvement efforts attack strategically versus the all-to-common tactical, project-by-project approach that suboptimizes the power of Lean-Six Sigma. Further, the book and supporting website is full of electronic checklists, tools, templates, suggestions for additional reading, and many recommended 1-hour and 2-hour learning sessions for senior leaders and managers. The changes in this second edition include the following: Many more examples of “In Quality Staffing”, a healthcare translation of one of the seven categories of Lean waste found in the Toyota Production System and one of the most powerful concepts applicable to healthcare. This concept has been described as “the language of nursing” versus a more manufacturing-speak described in other leading Lean-Six Sigma books. Expanded dialogue of the role of Lean in healthcare. Additional embedded case examples.

Design for Lean Six Sigma

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Author :
Publisher : John Wiley & Sons
ISBN 13 : 0470631694
Total Pages : 321 pages
Book Rating : 4.4/5 (76 download)

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Book Synopsis Design for Lean Six Sigma by : Rajesh Jugulum

Download or read book Design for Lean Six Sigma written by Rajesh Jugulum and published by John Wiley & Sons. This book was released on 2010-01-06 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: Design for Lean Six Sigmais the only book that employs a "road-map" approach to DFSS, which allows corporate management to understand where they are in the process and to integrate DFSS methodology more fully into their overall business strategy. This is a similar approach to that used by Forrest Breyfogle in his successful book: "Implementing Six Sigma, 2E". This approach will allow corporate management to understand where they are in the process and to integrate DFSS methodology more fully into the overall business strategy. Another important aspect of this book is its coverage of DFSS implementation in a broad range of industries including service and manufacturing, plus the use of actual cases throughout.

The Executive Guide to Understanding and Implementing Lean Six Sigma

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Author :
Publisher : Quality Press
ISBN 13 : 0873892801
Total Pages : 108 pages
Book Rating : 4.8/5 (738 download)

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Book Synopsis The Executive Guide to Understanding and Implementing Lean Six Sigma by : Robert M. Meisel

Download or read book The Executive Guide to Understanding and Implementing Lean Six Sigma written by Robert M. Meisel and published by Quality Press. This book was released on 2007-01-02 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a fundamental introduction to the concepts of lean enterprise and Six Sigma to executives, personnel new to quality, or organizations interested in introductory information on quality and process improvement. It is intended to be a helpful guide on implementing and optimizing an integrated Lean Six Sigma approach focused on realizing return value and bottom line impact. The principles of Lean and Six Sigma are introduced and discussed separately and through an integrated approach across the book’s three chapters.Manufacturing and non-manufacturing firms who are just getting started or contemplating a Lean Six Sigma initiative will find this book especially valuable. To aid in illustrating the application of these principles to diverse and global businesses, various case studies have been selected and included to demonstrate how the prescribed tools and techniques can accommodate and enhance a wide variety of customer relationships throughout the value chain. Examples taken from manufacturing, banking, and local government sectors demonstrate the broad spectrum across which Lean Six Sigma can be used as a framework to foster improved performance and ensure continued customer satisfaction and loyalty.