Transportation Customer Survey

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Public Transportation Quality of Service

Author : Luigi Dell ́Olio
Publisher : Elsevier
ISBN 13 : 0081022794
Total Pages : 244 pages
Book Rating : 4.0/5 (81 download)

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Book Synopsis Public Transportation Quality of Service by : Luigi Dell ́Olio

Download or read book Public Transportation Quality of Service written by Luigi Dell ́Olio and published by Elsevier. This book was released on 2017-10-11 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: Public Transportation Quality of Service: Factors, Models, and Applications is the first book to help researchers better understand the contributing factors that can improve public transportation perception among users. The book compiles in one place metrics currently dispersed in journal articles, government publications and book chapters. It critically analyzes currently available modeling methodologies such as the Ordered Logit/Probit model and Models of Structural Equations, highlighting their advantages and disadvantages. The book addresses models of desired quality, including the views of users and non-users, discussing the gap between desired and perceived quality. The book also examines data mining approaches such as decision trees and neural networks, showing how to involve the public in the decision-making process to create policies that encourage public transport demand. Measuring passenger's views on public transportation is of critical concern to promote wider transit use in cities around the world. - Includes insights from both theoretical and practical points of view for both researchers and practitioners - Features case studies in each chapter that apply models discussed - Helps readers develop and design their own studies for measuring quality of service - Shows how to include perceived quality in contracts - Provides access to the survey formulas and data to better enable implementation of models

The Role of Transportation in Achieving Customer Satisfaction in a Private Distribution Company

Author : Dr. David Ackah
Publisher : GRIN Verlag
ISBN 13 : 3656850127
Total Pages : 54 pages
Book Rating : 4.6/5 (568 download)

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Book Synopsis The Role of Transportation in Achieving Customer Satisfaction in a Private Distribution Company by : Dr. David Ackah

Download or read book The Role of Transportation in Achieving Customer Satisfaction in a Private Distribution Company written by Dr. David Ackah and published by GRIN Verlag. This book was released on 2014-11-28 with total page 54 pages. Available in PDF, EPUB and Kindle. Book excerpt: Research Paper (postgraduate) from the year 2014 in the subject Business economics - Offline Marketing and Online Marketing, grade: A, ( Atlantic International University ) (School of Business and Economics), course: Ph.D. Economics, language: English, abstract: In a highly competitive distribution sector, one way to gain competitive advantage is to ensure that the customers are satisfied. It is also a fact that having a good transport system is a great factor to ensure long term services and growth the company. The study is to find the role transportation play in achieving customer satisfaction in the private distribution sector a case study at Ricky Boakye Yiadom Company Limited. Eventually, the results are meant to improve the existing levels of customer satisfaction with the form of transportation. Specifically it seeks to uncover the factors accounting for the level of customer satisfaction in transportation of products. The study reviewed major theoretical area to develop a framework which suggests that customer satisfaction in Distribution Company would be a function of service quality and customer orientation of service employees. The data from the study constituted employees and customers of 35 people and was analyzed through a descriptive statistics. The study reveals that the mode of transportation does not always achieve smooth delivery and satisfaction desired but adds value to the mode of transport. It also shows that delivery times to customers are not always meet. Most customers also agree that increase in customer satisfaction also depends on transportation. Furthermore, it is recommended on the basis of the evidence that to understand customer satisfaction better, the company must survey customers about both perceived service quality and the perception about satisfaction.

Using Customer Needs to Drive Transportation Decisions

Author : Kathleen E. Stein
Publisher : Transportation Research Board
ISBN 13 : 0309068037
Total Pages : 115 pages
Book Rating : 4.3/5 (9 download)

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Book Synopsis Using Customer Needs to Drive Transportation Decisions by : Kathleen E. Stein

Download or read book Using Customer Needs to Drive Transportation Decisions written by Kathleen E. Stein and published by Transportation Research Board. This book was released on 2003 with total page 115 pages. Available in PDF, EPUB and Kindle. Book excerpt:

A Handbook for Measuring Customer Satisfaction and Service Quality

Author : Morpace International
Publisher : Transportation Research Board
ISBN 13 : 9780309063234
Total Pages : 222 pages
Book Rating : 4.0/5 (632 download)

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Book Synopsis A Handbook for Measuring Customer Satisfaction and Service Quality by : Morpace International

Download or read book A Handbook for Measuring Customer Satisfaction and Service Quality written by Morpace International and published by Transportation Research Board. This book was released on 1999 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: This handbook focuses on how to measure customer satisfaction and how to develop transit agency performance measures. It will be of interest to transit managers, market research and customer service personnel, transit planners, and others who need to know about measuring customer satisfaction and developing transit agency performance measures. The handbook provides methods on how to identify, implement, and evaluate customer satisfaction and customer-defined quality service.

On-board and Intercept Transit Survey Techniques

Author : Bruce Schaller
Publisher : Transportation Research Board
ISBN 13 : 0309097592
Total Pages : 101 pages
Book Rating : 4.3/5 (9 download)

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Book Synopsis On-board and Intercept Transit Survey Techniques by : Bruce Schaller

Download or read book On-board and Intercept Transit Survey Techniques written by Bruce Schaller and published by Transportation Research Board. This book was released on 2005 with total page 101 pages. Available in PDF, EPUB and Kindle. Book excerpt: "TRB's Transit Cooperative Research Program (TCRP) Synthesis 63: On-Board and Intercept Transit Survey Techniques examines transit agencies' experiences with planning and implementing on-board and intercept surveys. On-board and intercept surveys include self-administered surveys distributed on board buses and railcars, and in stations, as well as interviews conducted in these environments. The report provides an overview of industry practices and covers a broad range of issues addressed in planning a given survey"--Publisher's description

Project to Develop a Mechanism to Measure Customer Satisfaction with Products and Services of the Department

Author :
Publisher :
ISBN 13 :
Total Pages : 386 pages
Book Rating : 4.3/5 (555 download)

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Book Synopsis Project to Develop a Mechanism to Measure Customer Satisfaction with Products and Services of the Department by :

Download or read book Project to Develop a Mechanism to Measure Customer Satisfaction with Products and Services of the Department written by and published by . This book was released on 2002 with total page 386 pages. Available in PDF, EPUB and Kindle. Book excerpt:

A Guidebook for Performance-based Transportation Planning

Author : Cambridge Systematics
Publisher : Transportation Research Board
ISBN 13 : 9780309066624
Total Pages : 124 pages
Book Rating : 4.0/5 (666 download)

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Book Synopsis A Guidebook for Performance-based Transportation Planning by : Cambridge Systematics

Download or read book A Guidebook for Performance-based Transportation Planning written by Cambridge Systematics and published by Transportation Research Board. This book was released on 2000 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This [i.e. The] purpose of this guidebook is to help organizations improve the development, implementation, and management of their transportation plans and programs. By adding an element of performance measurement and monitoring to existing transportation planning processes, agencies can obtain better information about the performance of their existing programs and services. Performance-based planning provides a process and tools to identify and assess alternative programs, projects, and services with respect to overall transportation plan goals and objectives."--Ch. 1. Overview, p. 3.

Air Travel Consumer Report

Author :
Publisher :
ISBN 13 :
Total Pages : 732 pages
Book Rating : 4.:/5 (1 download)

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Book Synopsis Air Travel Consumer Report by :

Download or read book Air Travel Consumer Report written by and published by . This book was released on 1991 with total page 732 pages. Available in PDF, EPUB and Kindle. Book excerpt:

TRANSIT Capacity and Quality of Service Manual

Author :
Publisher :
ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.:/5 (133 download)

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Book Synopsis TRANSIT Capacity and Quality of Service Manual by :

Download or read book TRANSIT Capacity and Quality of Service Manual written by and published by . This book was released on 2003 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Public Participation Strategies for Transit

Author : Scott Giering
Publisher : Transportation Research Board
ISBN 13 : 0309143365
Total Pages : 96 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Public Participation Strategies for Transit by : Scott Giering

Download or read book Public Participation Strategies for Transit written by Scott Giering and published by Transportation Research Board. This book was released on 2011 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt: TRB’s Transit Cooperative Research Program (TCRP) Synthesis 89: Public Participation Strategies for Transit documents the state-of-the-practice in terms of public participation strategies to inform and engage the public for transit-related activities.

Implementation and Outcomes of Fare-free Transit Systems

Author : Joel Volinski
Publisher : Transportation Research Board
ISBN 13 : 030922361X
Total Pages : 105 pages
Book Rating : 4.3/5 (92 download)

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Book Synopsis Implementation and Outcomes of Fare-free Transit Systems by : Joel Volinski

Download or read book Implementation and Outcomes of Fare-free Transit Systems written by Joel Volinski and published by Transportation Research Board. This book was released on 2012 with total page 105 pages. Available in PDF, EPUB and Kindle. Book excerpt: The purpose of this synthesis was to document the past and current experiences of public transit agencies that have planned, implemented, and operated fare-free transit systems. The report concentrates on public transit agencies that are either direct recipients or sub-recipients of federal transit grants and provide fare-free service to everyone in their service area on every mode they provide. The report will be of interest to transit managers and staffs, small urban and rural areas, university, and resort communities, as well as stakeholders and policy makers at all levels who would be interested in knowing the social benefits and macro impacts of providing affordable mobility through fare-free public transit. A review of the relevant literature was conducted for this effort. Reports provide statistics on changes in levels of ridership associated with fare-free service. White papers or agency reports identified by the topic panel or discovered through interviews with fare-free transit managers were also reviewed. Through topic panel input, Internet searches, listserv communications, and APTA and TRB sources, the first comprehensive listing of public transit agencies that provide fare-free service in the United States was identified. A selected survey of these identified public transit agencies yielded an 82% response rate (32/39). The report offers a look at policy and administrative issues through survey responses. Five case studies, achieved through interviews, represent the three types of communities that were found to be most likely to adopt a fare-free policy: rural and small urban, university dominated, and resort communities.

The Persona Lifecycle

Author : John Pruitt
Publisher : Elsevier
ISBN 13 : 0080455735
Total Pages : 741 pages
Book Rating : 4.0/5 (84 download)

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Book Synopsis The Persona Lifecycle by : John Pruitt

Download or read book The Persona Lifecycle written by John Pruitt and published by Elsevier. This book was released on 2010-08-04 with total page 741 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Persona Lifecycle is a field guide exclusively focused on interaction design's most popular new technique. The Persona Lifecycle addresses the "how" of creating effective personas and using those personas to design products that people love. It doesn't just describe the value of personas; it offers detailed techniques and tools related to planning, creating, communicating, and using personas to create great product designs. Moreover, it provides rich examples, samples, and illustrations to imitate and model. Perhaps most importantly, it positions personas not as a panacea, but as a method used to complement other user-centered design (UCD) techniques including scenario-based design, cognitive walkthroughs and user testing. The authors developed the Persona Lifecycle model to communicate the value and practical application of personas to product design and development professionals. This book explores the complete lifecycle of personas, to guide the designer at each stage of product development. It includes a running case study with rich examples and samples that demonstrate how personas can be used in building a product end-to-end. It also presents recommended best practices in techniques, tools, and innovative methods and contains hundreds of relevant stories, commentary, opinions, and case studies from user experience professionals across a variety of domains and industries. This book will be a valuable resource for UCD professionals, including usability practitioners, interaction designers, technical writers, and program managers; programmers/developers who act as the interaction designers for software; and those professionals who work with developers and designers. Features* Presentation and discussion of the complete lifecycle of personas, to guide the designer at each stage of product development.* A running case study with rich examples and samples that demonstrate how personas can be used in building a product end-to-end. * Recommended best practices in techniques, tools, and innovative methods.* Hundreds of relevant stories, commentary, opinions, and case studies from user experience professionals across a variety of domains and industries.

The Transportation Experience

Author : William L. Garrison
Publisher : Oxford University Press
ISBN 13 : 0195346734
Total Pages : 471 pages
Book Rating : 4.1/5 (953 download)

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Book Synopsis The Transportation Experience by : William L. Garrison

Download or read book The Transportation Experience written by William L. Garrison and published by Oxford University Press. This book was released on 2005-10-13 with total page 471 pages. Available in PDF, EPUB and Kindle. Book excerpt: While much of the transportation systems in Europe and the United States are mature (if not senescent), the rest of the world is still planning, developing, and deploying new systems. The accomplishments and mistakes of places like the United Kingdom and the United States, then, can teach us lessons that may be applied to places where transportation remains nascent or adolescent. The Transportation Experience seeks to understand the genesis of transportation policy in America and the UK, along with the roles that this policy plays as systems are innovated, deployed, and reach maturity, and how policies might be improved.

Wisconsin Transportation Research

Author :
Publisher :
ISBN 13 :
Total Pages : 24 pages
Book Rating : 4.3/5 (555 download)

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Book Synopsis Wisconsin Transportation Research by :

Download or read book Wisconsin Transportation Research written by and published by . This book was released on 2001 with total page 24 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Evaluation Plan for the Cape Cod Advanced Public Transportation System

Author :
Publisher :
ISBN 13 :
Total Pages : 56 pages
Book Rating : 4.:/5 (1 download)

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Book Synopsis Evaluation Plan for the Cape Cod Advanced Public Transportation System by :

Download or read book Evaluation Plan for the Cape Cod Advanced Public Transportation System written by and published by . This book was released on 2000 with total page 56 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Handbook of Research on the Applications of International Transportation and Logistics for World Trade

Author : Ceyhun, Gökçe Çiçek
Publisher : IGI Global
ISBN 13 : 1799813983
Total Pages : 578 pages
Book Rating : 4.7/5 (998 download)

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Book Synopsis Handbook of Research on the Applications of International Transportation and Logistics for World Trade by : Ceyhun, Gökçe Çiçek

Download or read book Handbook of Research on the Applications of International Transportation and Logistics for World Trade written by Ceyhun, Gökçe Çiçek and published by IGI Global. This book was released on 2019-12-06 with total page 578 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today’s developing world, international trade is a field that is rapidly growing. Within this economic market, traders need to implement new approaches in order to satisfy consumers’ rising demands. Due to the high level of competition, merchants have focused on developing new transportation and logistics strategies. In order to execute effective transportation tactics, decision makers need to know the fundamentals, current developments, and future trends of intercontinental transportation. The Handbook of Research on the Applications of International Transportation and Logistics for World Trade provides emerging research exploring the effective and productive solutions to global transportation and logistics by applying fundamental and in-depth knowledge together with current applications and future aspects. Featuring coverage on a broad range of topics such as international regulations, inventory management, and distribution networks, this book is ideally designed for logistics authorities, trading companies, logistics operators, transportation specialists, government officials, managers, policymakers, researchers, academicians, and students.

Transformation of Transportation

Author : Marjana Petrović
Publisher : Springer Nature
ISBN 13 : 3030664643
Total Pages : 226 pages
Book Rating : 4.0/5 (36 download)

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Book Synopsis Transformation of Transportation by : Marjana Petrović

Download or read book Transformation of Transportation written by Marjana Petrović and published by Springer Nature. This book was released on 2021-02-22 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book features original scientific manuscripts submitted for publication at the International Conference – The Science and Development of Transport (ZIRP 2020), organized by University of Zagreb, Faculty of Transport and Traffic Sciences, Zagreb, and held in Šibenik, Croatia, from 29th to 30th September 2020. The conference brought together scientists and practitioners to share innovative solutions available to everyone. Presenting the latest scientific research, case studies and best practices in the fields of transport and logistics, the book covers topics such as sustainable urban mobility and logistics, safety and policy, data science, process automation, and inventory forecasting, improving competitiveness in the transport and logistics services market and increasing customer satisfaction. The book is of interest to experienced researchers and professionals as well as Ph.D. students in the fields of transport and logistics.