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Transform And Grow Your Help Desk Into A Service Desk Within Service Operation
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Book Synopsis Computer Security Handbook, Set by : Seymour Bosworth
Download or read book Computer Security Handbook, Set written by Seymour Bosworth and published by John Wiley & Sons. This book was released on 2014-03-24 with total page 2353 pages. Available in PDF, EPUB and Kindle. Book excerpt: Computer security touches every part of our daily lives from our computers and connected devices to the wireless signals around us. Breaches have real and immediate financial, privacy, and safety consequences. This handbook has compiled advice from top professionals working in the real world about how to minimize the possibility of computer security breaches in your systems. Written for professionals and college students, it provides comprehensive best guidance about how to minimize hacking, fraud, human error, the effects of natural disasters, and more. This essential and highly-regarded reference maintains timeless lessons and is fully revised and updated with current information on security issues for social networks, cloud computing, virtualization, and more.
Book Synopsis Ten Steps to ITSM Success by : Angelo Esposito
Download or read book Ten Steps to ITSM Success written by Angelo Esposito and published by IT Governance Publishing. This book was released on 2013-02-07 with total page 255 pages. Available in PDF, EPUB and Kindle. Book excerpt: Guides the reader through an ITSM transformation journey based on the authors’ real-world experiences, in a ten-step approach.
Book Synopsis Implementing Service and Support Management Processes by : Carrie Higday-Kalmanowitz
Download or read book Implementing Service and Support Management Processes written by Carrie Higday-Kalmanowitz and published by The Stationery Office. This book was released on 2005-03-11 with total page 444 pages. Available in PDF, EPUB and Kindle. Book excerpt: The purpose of this book is to provide practical process guide for technical support centres. It is based on the ITAL processes covered in 'Service Support' (ISBN 011330952X) and 'Service Delivery' (ISBN 0113309503) but also includes additional processes as well as a Balanced Scorecard Service Model. Processes covered in the book are: Financial and Operations Management; Knowledge Management; Configuration Management; Change Management; Release Management; Incident Management; Problem Management; Service Level Management; Capacity and Workforce Management; Availability Management; IT Service Continuity Management; and Customer Satisfaction Measurement.
Download or read book ITIL Practitioner Guidance written by and published by . This book was released on 2016 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: This guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.
Book Synopsis ITIL Service Strategy by : Great Britain. Cabinet Office
Download or read book ITIL Service Strategy written by Great Britain. Cabinet Office and published by Stationery Office/Tso. This book was released on 2011 with total page 483 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.
Download or read book Fit for Growth written by Vinay Couto and published by John Wiley & Sons. This book was released on 2017-01-10 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical approach to business transformation Fit for Growth* is a unique approach to business transformation that explicitly connects growth strategy with cost management and organization restructuring. Drawing on 70-plus years of strategy consulting experience and in-depth research, the experts at PwC’s Strategy& lay out a winning framework that helps CEOs and senior executives transform their organizations for sustainable, profitable growth. This approach gives structure to strategy while promoting lasting change. Examples from Strategy&’s hundreds of clients illustrate successful transformation on the ground, and illuminate how senior and middle managers are able to take ownership and even thrive during difficult periods of transition. Throughout the Fit for Growth process, the focus is on maintaining consistent high-value performance while enabling fundamental change. Strategy& has helped major clients around the globe achieve significant and sustained results with its research-backed approach to restructuring and cost reduction. This book provides practical guidance for leveraging that expertise to make the choices that allow companies to: Achieve growth while reducing costs Manage transformation and transition productively Create lasting competitive advantage Deliver reliable, high-value performance Sustainable success is founded on efficiency and high performance. Companies are always looking to do more with less, but their efforts often work against them in the long run. Total business transformation requires total buy-in, and it entails a series of decisions that must not be made lightly. The Fit for Growth approach provides a clear strategy and practical framework for growth-oriented change, with expert guidance on getting it right. *Fit for Growth is a registered service mark of PwC Strategy& Inc. in the United States
Book Synopsis Passing Your ITIL Intermediate Exams by : Shirley Lacy
Download or read book Passing Your ITIL Intermediate Exams written by Shirley Lacy and published by The Stationery Office. This book was released on 2010 with total page 328 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents the latest syllabus contnent and expert examination guidance, making it the definitive study aid for the IT service management intermediate examinations. Containing practical advice for candidates on how to prepare for and answer examination questions on the service lifecycle and service capability streams, the book also covers the syllabus topics which are common across most of the modules. Chapters are organised with references to the core publications, and self-assessment questions help students prioritise those topics they need to revise. The book contains sample exam questions, advice on how to dissect questions and scenarios, and exam answers that are thoroughly explained to aid the learning process.
Download or read book CIO written by and published by . This book was released on 2007-04-01 with total page 60 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The CFO as Business Integrator by : Cedric Read
Download or read book The CFO as Business Integrator written by Cedric Read and published by John Wiley & Sons. This book was released on 2003-07-07 with total page 382 pages. Available in PDF, EPUB and Kindle. Book excerpt: * Includes case studies, checklists, and models. * Written by the former director of PricewaterhouseCoopers and the vanguard MySAP Financials Team.
Download or read book ITIL lite written by Malcolm Fry and published by The Stationery Office. This book was released on 2010-03-09 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITL Lite is aimed at encouraging organizations to adopt ITIL V3 by selecting and implementing key ITIL V3 components. For many reasons not every organization can adopt the whole of ITIL V3. Therefore, the publication explains which components are essential and explains how to select the appropriate components for implementation. The title is based around a project template to help readers prepare their own project. Ideal for those departments whose budgets have been reduced but who still want to improve key processes and functions.
Author :OGC - Office of Government Commerce Publisher :The Stationery Office ISBN 13 :9780113310616 Total Pages :256 pages Book Rating :4.3/5 (16 download)
Book Synopsis The Official Introduction to the ITIL Service Lifecycle by : OGC - Office of Government Commerce
Download or read book The Official Introduction to the ITIL Service Lifecycle written by OGC - Office of Government Commerce and published by The Stationery Office. This book was released on 2007-05-30 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL and an outline of its principles.
Download or read book CIO written by and published by . This book was released on 2007-04-01 with total page 60 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Department of Defense Authorization for Appropriations for Fiscal Year 2008 by : United States. Congress. Senate. Committee on Armed Services
Download or read book Department of Defense Authorization for Appropriations for Fiscal Year 2008 written by United States. Congress. Senate. Committee on Armed Services and published by . This book was released on 2008 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Department of Defense Authorization for Appropriations for Fiscal Year 2005, S. Hrg. 108-440, Part 1, February 4, 10; March 2, 4, 11, 23, 25; April 1; May 13, 2004, 108-2 Hearings, * by :
Download or read book Department of Defense Authorization for Appropriations for Fiscal Year 2005, S. Hrg. 108-440, Part 1, February 4, 10; March 2, 4, 11, 23, 25; April 1; May 13, 2004, 108-2 Hearings, * written by and published by . This book was released on 2006 with total page 1524 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Motor Age written by and published by . This book was released on 1921 with total page 1274 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Legislative Branch Appropriations by : United States. Congress. Senate. Committee on Appropriations
Download or read book Legislative Branch Appropriations written by United States. Congress. Senate. Committee on Appropriations and published by . This book was released on 2009 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Catalog by : Food and Nutrition Information Center (U.S.)
Download or read book Catalog written by Food and Nutrition Information Center (U.S.) and published by . This book was released on 1974 with total page 364 pages. Available in PDF, EPUB and Kindle. Book excerpt:
