Training That Delivers Results

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Training That Delivers Results

Author : Dick Handshaw
Publisher : AMACOM
ISBN 13 : 0814434045
Total Pages : 224 pages
Book Rating : 4.8/5 (144 download)

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Book Synopsis Training That Delivers Results by : Dick Handshaw

Download or read book Training That Delivers Results written by Dick Handshaw and published by AMACOM. This book was released on 2014-05-28 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book offers a far better way to educate employees, one that connects learning solutions with strategic business goals. When companies recognize the need for training in a specific topic, they often apply the same standard instruction they utilized the last time they addressed a need for training--which was in a completely different area! However, a one-size-fits-all approaches rarely work anywhere, especially in the professional world. With more than 30 years of experience as a learning and performance improvement professional, author Dick Handshaw proposes that organizations cannot simply tell their trainers what to teach but rather they need to proactively collect data to define problems and develop unique training interventions. Handshaw's results-oriented model is systematic, yet flexible, and works for both instructor-led training and e-learning. In Training That Delivers Results, you will learn how to: Analyze performance gaps Create targeted performance objectives and connect them with the right measurement tools Determine the best instructional strategy and the appropriate media Build consensus with project blueprint meetings Evaluate the effectiveness of training and use the data to continually improve Training will not be effective and beneficial in sustaining, rewarding ways unless the employee education experience is successfully linked with the overall business goals. Training That Delivers Results supplies the tools, worksheets, and assessments needed to tie the learning experience to enhanced performance outcomes--and deliver sustainable, quantifiable business results.

Training That Delivers Results

Author : Dick Handshaw
Publisher :
ISBN 13 :
Total Pages : 224 pages
Book Rating : 4.:/5 (11 download)

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Book Synopsis Training That Delivers Results by : Dick Handshaw

Download or read book Training That Delivers Results written by Dick Handshaw and published by . This book was released on 2014 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Turning Training Into Learning

Author : Sheila W. Furjanic
Publisher : Amacom Books
ISBN 13 : 9780814405192
Total Pages : 308 pages
Book Rating : 4.4/5 (51 download)

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Book Synopsis Turning Training Into Learning by : Sheila W. Furjanic

Download or read book Turning Training Into Learning written by Sheila W. Furjanic and published by Amacom Books. This book was released on 2000 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt: Understanding the natural process of how adults learn is critical to delivering training that's interesting, relevant - and most important - gets tangible results. In Turning Training Into Learning, the authors share their original, time-tested method for how to help trainees internalize a skill so that it sticks. In detail, Sheila Furjanic and Laurie Trotman show you how to take the traditional training cycle (assess, design, delivery, evaluate) and align it with their step-by-step system, which they call "Learn." This revolutionary approach examines the adult mind, and shows you how it deals with new information and skills - how it perceives, evaluates, tests, and finally accepts what it has learned. And, Turning Training Into Learning is far more than just an explanation of a training theory. It's packed full of practical advice, guidelines, models, checklists, forms, templates, and other tools.

How to Measure Training Results

Author : Jack J. Phillips
Publisher : McGraw Hill Professional
ISBN 13 : 9780071406260
Total Pages : 300 pages
Book Rating : 4.4/5 (62 download)

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Book Synopsis How to Measure Training Results by : Jack J. Phillips

Download or read book How to Measure Training Results written by Jack J. Phillips and published by McGraw Hill Professional. This book was released on 2002-02-22 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to Measure Training Results presents practical tools for collecting and measuring six types of data critical to an overall evaluatin of training. This timely resource: Includes dozens of reproducible tools and processes for training evaluation Shows how to measure both financial and intangible/non-financial results

Managing the Training Function For Bottom Line Results

Author : Jean Barbazette
Publisher : John Wiley & Sons
ISBN 13 : 0470410426
Total Pages : 419 pages
Book Rating : 4.4/5 (74 download)

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Book Synopsis Managing the Training Function For Bottom Line Results by : Jean Barbazette

Download or read book Managing the Training Function For Bottom Line Results written by Jean Barbazette and published by John Wiley & Sons. This book was released on 2008-05-14 with total page 419 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents time saving strategies, tactics, and a host of job aids to get the best result from the corporate learning function. It will serve both as a must-have reference tool and as a practical survival guide for workplace learning professionals who face unique challenges in accomplishing their responsibilities. Several strategies and tactics are offered to organize the roles and responsibilities of the training function. There's authoritative advice, too, for managing the function including staff management, communicating expectations, setting the learning agenda, coaching subject matter experts, hiring consultants and vendors, managing content, working with learning portals, setting up and managing a learning resource center, marketing and building internal support for training, and integrating learning into the business.

The Six Disciplines of Breakthrough Learning

Author : Roy V. H. Pollock
Publisher : John Wiley & Sons
ISBN 13 : 111867717X
Total Pages : 341 pages
Book Rating : 4.1/5 (186 download)

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Book Synopsis The Six Disciplines of Breakthrough Learning by : Roy V. H. Pollock

Download or read book The Six Disciplines of Breakthrough Learning written by Roy V. H. Pollock and published by John Wiley & Sons. This book was released on 2015-04-21 with total page 341 pages. Available in PDF, EPUB and Kindle. Book excerpt: Get real results for your business – maximize your training and development programs Corporate learning and development programs play an undeniable role in successful business endeavors, but only when they're done right. The significant revisions in the third edition of The Six Disciplines of Breakthrough Learning add fresh, timely elements to a resource that has become known globally as a trusted guide for professionals determined to get the most of their companies' training and development programs. All-new examples, tools, guides, and insights combine to make an excellent, all-in-one resource for everyone from workplace professionals and HR managers to training development providers and businesses leaders looking to maximize the return on their enterprise's learning budget. Infused with current research and recent case studies, this resource serves as a practical guide that recommends concrete actions for producing tangible results. Tools, guides, and checklists in every chapter ensure that readers walk away with meaningful strategies that can be implemented right away. The book includes: A complete review of research drawn from thousands of insights, goals, and lessons learned Specific strategies and actions that can be put into effect quickly for immediate results A focus on ROI for business leaders wanting to make a clearer connection between dollars spent and new skills gained Checklists in each chapter to help learning organizations perform quality audits of new and existing learning programs The third edition of The Six Disciplines of Breakthrough Learning contains so many new resources and so much thoroughly-revised content that even those who own previous editions will find its reinvigorated approach highly beneficial. Strengthen the link between your learning efforts and your business goals with this increasingly popular, globally recognized resource.

High Impact Learning

Author : Robert O. Brinkerhoff
Publisher : Westview Publishing
ISBN 13 : 0738205389
Total Pages : 274 pages
Book Rating : 4.7/5 (382 download)

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Book Synopsis High Impact Learning by : Robert O. Brinkerhoff

Download or read book High Impact Learning written by Robert O. Brinkerhoff and published by Westview Publishing. This book was released on 2001-12-20 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: Every organization seeks to provide its employees with learning and development opportunities that are both targeted to their individual needs and produce measurable and worthwhile business results. In High Impact Learning, Brinkerhoff and Apking outline a comprehensive, proven, and practical approach for bridging the gap between employee and organizational goals and launching training initiatives of visible and lasting impact.

Customer Service Training 101

Author : Renee Evenson
Publisher : AMACOM Div American Mgmt Assn
ISBN 13 : 0814416411
Total Pages : 239 pages
Book Rating : 4.8/5 (144 download)

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Book Synopsis Customer Service Training 101 by : Renee Evenson

Download or read book Customer Service Training 101 written by Renee Evenson and published by AMACOM Div American Mgmt Assn. This book was released on 2011 with total page 239 pages. Available in PDF, EPUB and Kindle. Book excerpt: Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition ofCustomer Service Training 101 presents proven techniques for creating unforgettable customer experiences. The book covers every aspect of face-to-face, phone, Internet, and self-service customer relations, and provides simple yet powerful tips for: * Projecting a positive attitude and making a great first impression * Communicating effectively, both verbally and nonverbally * Developing trust, establishing rapport, and making customers feel valued * Confidently handling difficult customers and situations New features include "How Do I Measure Up?" self-assessments, and "Doing It Right" examples from the author's extensive customer service experience. Every step-by-step lesson in this comprehensive and inspiring training manual is augmented with instructive sidebars, a summary of key points, practice exercises, and so much more.

Design Thinking for Training and Development

Author : Sharon Boller
Publisher : Association for Talent Development
ISBN 13 : 1950496198
Total Pages : 225 pages
Book Rating : 4.9/5 (54 download)

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Book Synopsis Design Thinking for Training and Development by : Sharon Boller

Download or read book Design Thinking for Training and Development written by Sharon Boller and published by Association for Talent Development. This book was released on 2020-06-09 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: Better Learning Solutions Through Better Learning Experiences When training and development initiatives treat learning as something that occurs as a one-time event, the learner and the business suffer. Using design thinking can help talent development professionals ensure learning sticks to drive improved performance. Design Thinking for Training and Development offers a primer on design thinking, a human-centered process and problem-solving methodology that focuses on involving users of a solution in its design. For effective design thinking, talent development professionals need to go beyond the UX, the user experience, and incorporate the LX, the learner experience. In this how-to guide for applying design thinking tools and techniques, Sharon Boller and Laura Fletcher share how they adapted the traditional design thinking process for training and development projects. Their process involves steps to: Get perspective. Refine the problem. Ideate and prototype. Iterate (develop, test, pilot, and refine). Implement. Design thinking is about balancing the three forces on training and development programs: learner wants and needs, business needs, and constraints. Learn how to get buy-in from skeptical stakeholders. Discover why taking requests for training, gathering the perspective of stakeholders and learners, and crafting problem statements will uncover the true issue at hand. Two in-depth case studies show how the authors made design thinking work. Job aids and tools featured in this book include: a strategy blueprint to uncover what a stakeholder is trying to solve an empathy map to capture the learner’s thoughts, actions, motivators, and challenges an experience map to better understand how the learner performs. With its hands-on, use-it-today approach, this book will get you started on your own journey to applying design thinking.

Customer Service Management Training 101

Author : Renee Evenson
Publisher : AMACOM Div American Mgmt Assn
ISBN 13 : 0814417159
Total Pages : 225 pages
Book Rating : 4.8/5 (144 download)

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Book Synopsis Customer Service Management Training 101 by : Renee Evenson

Download or read book Customer Service Management Training 101 written by Renee Evenson and published by AMACOM Div American Mgmt Assn. This book was released on 2011 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, Customer Service Management Training 101 covers essential topics, including: Planning and goal setting * Time management * Team development * Conflict resolution * Providing feedback * Monitoring performance * Conducting meetings * Managing challenges * Listening * Verbal, nonverbal, and written communication. Readers will learn to identify their personal management style, develop core leadership qualities, and efficiently focus on their own development as managers. Packed with checklists, "real world" practice lessons, and examples of the right and wrong ways to do things, this is the one book every customer service manager needs to thrive.

Kirkpatrick's Four Levels of Training Evaluation

Author : James D. Kirkpatrick
Publisher : Association for Talent Development
ISBN 13 : 1607281023
Total Pages : 399 pages
Book Rating : 4.6/5 (72 download)

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Book Synopsis Kirkpatrick's Four Levels of Training Evaluation by : James D. Kirkpatrick

Download or read book Kirkpatrick's Four Levels of Training Evaluation written by James D. Kirkpatrick and published by Association for Talent Development. This book was released on 2016-10-01 with total page 399 pages. Available in PDF, EPUB and Kindle. Book excerpt: A timely update to a timeless model. Don Kirkpatrick's groundbreaking Four Levels of Training Evaluation is the most widely used training evaluation model in the world. Ask any group of trainers whether they rely on the model's four levels Reaction, Learning, Behavior, and Results in their practice, and you'll get an enthusiastic affirmation. But how many variations of Kirkpatrick are in use today? And what number of misassumptions and faulty practices have crept in over 60 years? The reality is: Quite a few. James and Wendy Kirkpatrick have written Kirkpatrick's Four Levels of Training Evaluation to set the record straight. Delve into James and Wendy's new findings that, together with Don Kirkpatrick's work, create the New World Kirkpatrick Model, a powerful training evaluation methodology that melds people with metrics. In Kirkpatrick's Four Levels of Training Evaluation, discover a comprehensive blueprint for implementing the model in a way that truly maximizes your business's results. Using these innovative concepts, principles, techniques, and case studies, you can better train people, improve the way you work, and, ultimately, help your organization meet its most crucial goals.

Training Fundamentals

Author : Janis Fisher Chan
Publisher : John Wiley & Sons
ISBN 13 : 0470528621
Total Pages : 313 pages
Book Rating : 4.4/5 (75 download)

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Book Synopsis Training Fundamentals by : Janis Fisher Chan

Download or read book Training Fundamentals written by Janis Fisher Chan and published by John Wiley & Sons. This book was released on 2009-12-09 with total page 313 pages. Available in PDF, EPUB and Kindle. Book excerpt: Training Fundamentals is a no-nonsense, practical overview of training, filled with useful information, best practices, and proven strategies to help both new and experienced trainers develop their skills and design and deliver training that achieves results in today's rapidly changing learning environment. Designed to be easy-to-use, Training Fundamentals covers a range of topics, including: How training helps organizations achieve their goals What characteristics and skills a trainer needs to be successful The adult learning principles that guide all successful training programs The basics of designing, developing, delivering, and evaluating training programs Guidelines for becoming a professional trainer The Pfeiffer Essential Guides to Training Basics is a three-volume series Training Fundamentals, Designing and Developing Training Programs, and Delivering Training Workshops that offers new and experienced trainers a wealth of ideas, information, tips, tools, and techniques. Praise for Training Fundamentals "Training it sounds so simple, but it's not. This book provides an essential and practical foundation for designing and delivering a successful workshop. It's easy to use, practical, and chock full of insights only a successful trainer knows." Barbara Nelson, principal of Nelson Communications "With crisp, fresh, and easy to understand language, Chan cuts through all the jargon and provides easy to follow guidelines for becoming a pro." Terrence L. Gargiulo, president, MAKINGSTORIES.net, and author, Building Business Acumen for Trainers and Trainer's Portable Mentor

Train the Trainer

Author : Skills Converged
Publisher : Skills Converged
ISBN 13 : 1534611088
Total Pages : 314 pages
Book Rating : 4.5/5 (346 download)

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Book Synopsis Train the Trainer by : Skills Converged

Download or read book Train the Trainer written by Skills Converged and published by Skills Converged. This book was released on 2016-07-14 with total page 314 pages. Available in PDF, EPUB and Kindle. Book excerpt: What makes a training course successful? What is the secret to conducting an effective and memorable training course? What makes a great trainer? Why some training courses are useful, motivating and educational while others are boring and forgettable? This book provides you with a comprehensive set of guidelines on all aspects of training. The methodologies, scenarios and exercises presented in this book will ensure that you, as a trainer, are equipped with all the tools and skills needed to deliver a great training course. At Skills Converged, we specialise in supporting the training community with our state-of-the-art training materials. Over the years we have delivered numerous courses and have received extensive feedback from trainers who have used our products all over the world. We know what makes a training course successful and what makes one fail. In this book, we share our most treasured findings and experiences with you. We want to help you become the best trainer you can be and in turn, train as many people as possible around the world. Research shows that one of the fastest ways to learn is through examples. This book contains a large number of examples, case studies, and important research in the field of adult education for you to employ. Whether you are teaching soft skills, management, IT, technical courses or arts and crafts, you can benefit from this book as the lessons are applicable to teach any topic. This Second Edition has been extensively expanded with several chapters and now includes the entirety of our highly praised Train the Trainer Self-Study Course. In this book you will learn: - How to get the most from your training courses - How to avoid barriers to learning - How to take advantage of principles of Accelerated Learning - How to conduct a Training Needs Analysis - How to present confidentlyHow to avoid bad training delivery practices - How to plan your course - How to arrange the training environment optimally - How to keep the delegates constantly engaged - How to respond when you are being challenged - How to avoid poor statements that can hinder learning - How to take advantage of the power of story-telling - How to run training exercises to get the most from them

Managing to Change the World

Author : Alison Green
Publisher : John Wiley & Sons
ISBN 13 : 1118205928
Total Pages : 243 pages
Book Rating : 4.1/5 (182 download)

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Book Synopsis Managing to Change the World by : Alison Green

Download or read book Managing to Change the World written by Alison Green and published by John Wiley & Sons. This book was released on 2012-07-06 with total page 243 pages. Available in PDF, EPUB and Kindle. Book excerpt: Why getting results should be every nonprofit manager's first priority A nonprofit manager's fundamental job is to get results, sustained over time, rather than boost morale or promote staff development. This is a shift from the tenor of many management books, particularly in the nonprofit world. Managing to Change the World is designed to teach new and experienced nonprofit managers the fundamental skills of effective management, including: managing specific tasks and broader responsibilities; setting clear goals and holding people accountable to them; creating a results-oriented culture; hiring, developing, and retaining a staff of superstars. Offers nonprofit managers a clear guide to the most effective management skills Shows how to address performance problems, dismiss staffers who fall short, and the right way to exercising authority Gives guidance for managing time wisely and offers suggestions for staying in sync with your boss and managing up This important resource contains 41 resources and downloadable tools that can be implemented immediately.

The ONE Thing

Author : Gary Keller
Publisher : Bard Press
ISBN 13 : 1885167806
Total Pages : 246 pages
Book Rating : 4.8/5 (851 download)

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Book Synopsis The ONE Thing by : Gary Keller

Download or read book The ONE Thing written by Gary Keller and published by Bard Press. This book was released on 2013-04-01 with total page 246 pages. Available in PDF, EPUB and Kindle. Book excerpt: • More than 500 appearances on national bestseller lists • #1 Wall Street Journal, New York Times, and USA Today • Won 12 book awards • Translated into 35 languages • Voted Top 100 Business Book of All Time on Goodreads People are using this simple, powerful concept to focus on what matters most in their personal and work lives. Companies are helping their employees be more productive with study groups, training, and coaching. Sales teams are boosting sales. Churches are conducting classes and recommending for their members. By focusing their energy on one thing at a time people are living more rewarding lives by building their careers, strengthening their finances, losing weight and getting in shape, deepening their faith, and nurturing stronger marriages and personal relationships. YOU WANT LESS. You want fewer distractions and less on your plate. The daily barrage of e-mails, texts, tweets, messages, and meetings distract you and stress you out. The simultaneous demands of work and family are taking a toll. And what's the cost? Second-rate work, missed deadlines, smaller paychecks, fewer promotions--and lots of stress. AND YOU WANT MORE. You want more productivity from your work. More income for a better lifestyle. You want more satisfaction from life, and more time for yourself, your family, and your friends. NOW YOU CAN HAVE BOTH — LESS AND MORE. In The ONE Thing, you'll learn to * cut through the clutter * achieve better results in less time * build momentum toward your goal* dial down the stress * overcome that overwhelmed feeling * revive your energy * stay on track * master what matters to you The ONE Thing delivers extraordinary results in every area of your life--work, personal, family, and spiritual. WHAT'S YOUR ONE THING?

Your Ultimate Body Transformation Plan: Get into the best shape of your life – in just 12 weeks

Author : Nick Mitchell
Publisher : HarperCollins UK
ISBN 13 : 0008147922
Total Pages : 361 pages
Book Rating : 4.0/5 (81 download)

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Book Synopsis Your Ultimate Body Transformation Plan: Get into the best shape of your life – in just 12 weeks by : Nick Mitchell

Download or read book Your Ultimate Body Transformation Plan: Get into the best shape of your life – in just 12 weeks written by Nick Mitchell and published by HarperCollins UK. This book was released on 2015-12-31 with total page 361 pages. Available in PDF, EPUB and Kindle. Book excerpt: The 12-week plan for men to get into the best shape of their life. Burn fat, build muscle and get that ideal body.

Getting Your Money's Worth from Training and Development

Author : Andrew McK. Jefferson
Publisher : John Wiley & Sons
ISBN 13 : 0470448164
Total Pages : 18 pages
Book Rating : 4.4/5 (74 download)

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Book Synopsis Getting Your Money's Worth from Training and Development by : Andrew McK. Jefferson

Download or read book Getting Your Money's Worth from Training and Development written by Andrew McK. Jefferson and published by John Wiley & Sons. This book was released on 2009-02-17 with total page 18 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book fills a need for trainers, participants, and managers by providing a practical guide on how to get the most from a learning and development program. The book offers proven tools that help training participants get the most from the programs and includes the tools necessary to the transfer and application of critical new learning. The book explains how to create an environment that supports the participant's successful transition from program learning to producing valuable results. The tools and suggestions are a formula for success that will add value to virtually any learning and development initiative.