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Author : M. T. McClister
Publisher :
ISBN 13 :
Total Pages : 278 pages
Book Rating : 4.E/5 ( download)
Download or read book The Veterinary Receptionist's Handbook written by M. T. McClister and published by . This book was released on 1995 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Gaston Janowiak
Publisher :
ISBN 13 :
Total Pages : 68 pages
Book Rating : 4.4/5 (547 download)
Download or read book Veterinary Receptionist's Handbook written by Gaston Janowiak and published by . This book was released on 2021-08-11 with total page 68 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Front desk is responsible for answering inquiries, directing queries to the correct personnel/department. Communication skills and personal appearance are very important and influencing factors. A person should be confident, warm, polite, patient, and sincere to deal with the queries of guests at the Front Office. Read on to discover: - What a profitable front desk looks like and how to know if you have one. - Why your front desk is most likely draining your profits right now, and how to identify and plug the holes in your leaking bucket. - Why transforming your front desk is the answer to 7 out of 10 problems your practice faces every day. - What veterinarians, practice owners, and managers must understand and communicate to staff before attempting any changes to their front desk. Neglect this and you'll have a mutiny. - How your front desk holds the keys to achieving maximum compliance from every client, turning them into loyal, life-long supporters, who will never consider going to any other practice. - How to equip your front desk to handle any situation with ease and confidence, regardless of the circumstance. - The three questions a particular front desk asked each of their clients increased appointment conversions by 524% in one month.
Author : M. T. McClister
Publisher :
ISBN 13 : 9781607592655
Total Pages : 223 pages
Book Rating : 4.5/5 (926 download)
Download or read book The Dvm 360 Veterinary Receptionist's Handbook written by M. T. McClister and published by . This book was released on 2014 with total page 223 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book offers clear, concise instructions on animal care and veterinary customer service such as scheduling appointments, answering the phone, interacting with clients, contributing to practice marketing, handling emergencies, dispensing drugs. It also contains helpful answers to common questions about medical problems, surgical procedures including spay/neuter procedures, diagnostic tests, vaccinations, parasite control, and issues related to both small animals and horses. Revised and refined to reflect the modern veterinary practice, the new 3rd edition features a new chapter on fast-growing social media and web resources for medical/general practice info--Publisher's description.
Author : John R. Corsan
Publisher : Elsevier Health Sciences
ISBN 13 : 0702029289
Total Pages : 171 pages
Book Rating : 4.7/5 (2 download)
Download or read book The Veterinary Receptionist written by John R. Corsan and published by Elsevier Health Sciences. This book was released on 2008-05-28 with total page 171 pages. Available in PDF, EPUB and Kindle. Book excerpt: As the first person that many people encounter in their contact with the veterinary practice, the veterinary receptionist has an important part to play in inspiring confidence in clients. The new edition of this popular book remains a unique guide specifically for the veterinary receptionist, providing practical, easily accessible information on how to fulfill this role professionally and efficiently. It advocates an understanding of the role of the receptionist as integral to the practice and supplies the basic information that every veterinary receptionist needs to function effectively. The new edition includes fully updated information on client service and dispensing as well as first aid along with 2 new chapters. The start of each chapter now has a summary outcome identifying specific objectives. The authors have included more scenario cases so the readers can identify more closely with the text. The first UK book specifically written for the veterinary receptionist, providing quick access to the information most requested by clients Provides practical guidelines to improve professional practice - learn how to become more effective in your role as the 'face of the practice' Learn how to deflect and deal with complaints from angry clients, as well as coping with the distress caused by a pet's illness Case studies used to help the reader identify and learn about specific issues and situations The authors provide highly practical tips, checklists and quizzes throughout the book, promoting reader interactivity Fully revised and expanded chapters, including fully re-written chapters on labelling and dispensing; client care solutions; first aid; and client service Inclusion of more case study boxes and further reading references Fresh 2-colour text for easy reading and increased navigability New, durable cover
Author : James F. Wilson
Publisher :
ISBN 13 :
Total Pages : 167 pages
Book Rating : 4.:/5 (362 download)
Download or read book The Veterinary Receptionist's Training Manual written by James F. Wilson and published by . This book was released on 1995 with total page 167 pages. Available in PDF, EPUB and Kindle. Book excerpt: Computer disks can be used with WordPerfect or Word to draft different text and replace entire sections of the manual with customized versions of how receptionists should deal with specific problems.
Author : Clare Tapsfield-Wright
Publisher : 5m Books Ltd
ISBN 13 : 1912178850
Total Pages : 307 pages
Book Rating : 4.9/5 (121 download)
Download or read book The New Vet's Handbook written by Clare Tapsfield-Wright and published by 5m Books Ltd. This book was released on 2018-10-15 with total page 307 pages. Available in PDF, EPUB and Kindle. Book excerpt: Entering the veterinary profession after leaving vet school is a challenging stage of the new vet's career. Finding the right first placement, fitting in with colleagues, adapting to the practice environment and understanding what's expected of you clinically, professionally, ethically and academically are all challenges that face the new graduate. Attrition rates and reports of dissatisfaction of new graduates are high and a matter of concern to the profession and it is recognised that extra support and guidance is needed. The New Vet's Handbook acts as a guidebook for newly qualified vets on personal and professional issues, covering employment options, interviews, mentoring, working with clients, patients and colleagues, consulting advice, dealing with euthanasia, record keeping, veterinary standards, training and CPD, career options, professional skills and avoiding pitfalls relating to social media, drugs and ethical issues. The book also covers topics specific to vets in small animal and large animal practice. Written in a supportive and lighthearted way, The New Vet's Handbook aims to provide advice based on long held experience and reduce stress at a challenging time. It will be an essential read for newly qualified vets and final year vet students. (5m Books)
Author : Red-Hot Careers
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781987654707
Total Pages : 336 pages
Book Rating : 4.6/5 (547 download)
Download or read book Veterinary Receptionist Red-Hot Career Guide; 2549 Real Interview Questions written by Red-Hot Careers and published by Createspace Independent Publishing Platform. This book was released on 2018-04-08 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: 3 of the 2549 sweeping interview questions in this book, revealed: Time Management Skills question: Sometimes it's just not possible to get everything on your to-do list done. Tell me about a time your responsibilities got a little overwhelming. What did you do? - Toughness question: What advice or Veterinary Receptionist suggestions would you give to aspiring high achievers to help them become more resilient and thrive on the types of situations you have been discussing? - Basic interview question: Where would you like to be in your Veterinary Receptionist career five years from now? Land your next Veterinary Receptionist role with ease and use the 2549 REAL Interview Questions in this time-tested book to demystify the entire job-search process. If you only want to use one long-trusted guidance, this is it. Assess and test yourself, then tackle and ace the interview and Veterinary Receptionist role with 2549 REAL interview questions; covering 70 interview topics including Outgoingness, Business Acumen, Initiative, Innovation, Persuasion, Follow-up and Control, Client-Facing Skills, More questions about you, Ambition, and Problem Solving...PLUS 60 MORE TOPICS... Pick up this book today to rock the interview and get your dream Veterinary Receptionist Job.
Author : N. R. Burton
Publisher :
ISBN 13 :
Total Pages : 92 pages
Book Rating : 4.:/5 (89 download)
Download or read book A Guide for Receptionists in Veterinary Practice written by N. R. Burton and published by . This book was released on 1984 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Red-Hot Careers
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781719379670
Total Pages : 352 pages
Book Rating : 4.3/5 (796 download)
Download or read book Veterinary Receptionist Red-Hot Career Guide; 2590 Real Interview Questions written by Red-Hot Careers and published by Createspace Independent Publishing Platform. This book was released on 2018-05-20 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: 3 of the 2590 sweeping interview questions in this book, revealed: Building Relationships question: Do you know what we are supposed to be doing right now? - Behavior question: Why are you interested in this position? - Removing Obstacles question: What have you done to make sure that your subordinates can be productive? Give an Veterinary Receptionist example Land your next Veterinary Receptionist role with ease and use the 2590 REAL Interview Questions in this time-tested book to demystify the entire job-search process. If you only want to use one long-trusted guidance, this is it. Assess and test yourself, then tackle and ace the interview and Veterinary Receptionist role with 2590 REAL interview questions; covering 70 interview topics including Reference, Career Development, Story, Sound Judgment, Delegation, Getting Started, Culture Fit, Stress Management, Decision Making, and Resolving Conflict...PLUS 60 MORE TOPICS... Pick up this book today to rock the interview and get your dream Veterinary Receptionist Job.
Author : Mari Robbins
Publisher : CRC Press
ISBN 13 : 1498793169
Total Pages : 363 pages
Book Rating : 4.4/5 (987 download)
Download or read book Medical Receptionists and Secretaries Handbook written by Mari Robbins and published by CRC Press. This book was released on 2017-11-22 with total page 363 pages. Available in PDF, EPUB and Kindle. Book excerpt: This best-selling classic has now been fully revised, expanded and updated. It has established itself over ten years and with three previous editions as the essential handbook for study and daily reference. Medical Receptionists and Secretaries Handbook, Fourth Edition contains vital information for all staff enabling them to work efficiently and effectively both within the NHS and private medical sectors. It encourages an understanding of the importance of administrative staff in providing high standards of patient care and promotes teamwork throughout the whole healthcare environment. No medical receptionist, secretary or healthcare administrator should be without it!
Author : Shivhon Adkins
Publisher :
ISBN 13 : 9780692066867
Total Pages : 78 pages
Book Rating : 4.0/5 (668 download)
Download or read book Medical Receptionist Handbook to Success written by Shivhon Adkins and published by . This book was released on 2018-02-08 with total page 78 pages. Available in PDF, EPUB and Kindle. Book excerpt: Medical Receptionist Handbook to Success is a comprehensive learning tool for the enhancement of front office personnel in a healthcare setting. Handbook offers implementable tools to promote effective communication, customer service, and productivity.
Author : Andrew J. Rosenfeld
Publisher : John Wiley & Sons
ISBN 13 : 1118701305
Total Pages : 1065 pages
Book Rating : 4.1/5 (187 download)
Download or read book Veterinary Medical Team Handbook written by Andrew J. Rosenfeld and published by John Wiley & Sons. This book was released on 2013-04-01 with total page 1065 pages. Available in PDF, EPUB and Kindle. Book excerpt: Veterinary medicine is a dynamic field allowing team members growth in every aspect of the science and profession. In a single day, a team member may be involved in administrative, emergency and critical care, internal medicine, surgical and radiological teams. With increasing expectations of quality care and technology, team members’ knowledge and responsibilities are growing at an exponential rate. The Veterinary Medical Team Handbook is designed as a training resource for veterinarians, technicians and staff. Coverage ranges from administrative tasks and client communication to common diseases, disorders and procedures. The aim is to increase the staff's ability to detect and manage health problems and to enable the team to be more effective communicators with each other and with clients. Two accompanying CD-ROMs contain training modules and interactive case studies for further learning and practice. A valuable training guide for veterinary practices and hospitals. Designed for easy reference with abundant bullet points, algorithms, lists and key point boxes. Covers common diseases, disorders and procedures, as well as administrative tasks and client communication. Includes two CD-ROMs with training modules and interactive case studies.
Author : Jill Renfrew
Publisher : American Animal Hospital Association
ISBN 13 : 1583261923
Total Pages : 162 pages
Book Rating : 4.5/5 (832 download)
Download or read book AAHA's Complete Guide for the Veterinary Client Service Representative written by Jill Renfrew and published by American Animal Hospital Association. This book was released on 2013 with total page 162 pages. Available in PDF, EPUB and Kindle. Book excerpt: Accompanying CD-ROM contains ... "a Word document of the full contents [of the book]."--Page xv.
Author : Marsha L. Heinke
Publisher : American Animal Hosp Assoc
ISBN 13 : 1583261737
Total Pages : 586 pages
Book Rating : 4.5/5 (832 download)
Download or read book Practice Made Perfect written by Marsha L. Heinke and published by American Animal Hosp Assoc. This book was released on 2014-05-14 with total page 586 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Carol Gray
Publisher : John Wiley & Sons
ISBN 13 : 111869970X
Total Pages : 229 pages
Book Rating : 4.1/5 (186 download)
Download or read book Handbook of Veterinary Communication Skills written by Carol Gray and published by John Wiley & Sons. This book was released on 2013-05-23 with total page 229 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the first definitive textbook on veterinary communication, written specifically for students and veterinary professionals by a group of international experts. Communication is a core clinical skill, and is now taught as a compulsory part of most veterinary degree courses. Good communication is crucial to the veterinarian-client-patient relationship, to patient health and ultimately to the success of any veterinary business. The book covers all the key areas of communication including: the basic framework for the veterinary consultation; professional, ethical and legal aspects; communication with clients and colleagues; and coping with end-of-life and other difficult situations. It combines the most up-to-date research with a wealth of practical information, such as: Real-life case studies to help you apply your learning to real scenarios Simple step-by-step guidelines showing you how to deal with specific situations Examples of written resources you can use in practice This valuable textbook has been written and edited by a carefully chosen group of specialists, comprising veterinary communication lecturers, veterinary practitioners, training managers and counsellors.
Author : Bob Watt
Publisher : Routledge
ISBN 13 : 113533322X
Total Pages : 226 pages
Book Rating : 4.1/5 (353 download)
Download or read book The Employer's Handbook written by Bob Watt and published by Routledge. This book was released on 2013-03 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Pocket Lawyer series is designed for members of the public who want 'how to' guidance in situations that would normally require expert advice. Each title: is written by experts in their field contains all the information you need in one book has an accessible and user-friendly layout and structure is supported by a companion website providing free updates and ready-to-use documents and letters. Employers, especially in small and medium-sized enterprises, can have a difficult time understanding and fulfilling their legal obligations. This practical guide steers you safely and sympathetically through the maze of regulations that affect employers. It offers a contract of employment which is fair to both employer and employee, explains the terms (buzzwords) which are important in this area of law, and answers some of the most frequently asked questions on the subject.
Author :
Publisher : American Animal Hospital Association
ISBN 13 :
Total Pages : 140 pages
Book Rating : 4.E/5 ( download)
Download or read book AAHA Guide to Creating an Employee Handbook written by and published by American Animal Hospital Association. This book was released on 1999 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt:
