The Service Era

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Open Services Innovation

Author : Henry Chesbrough
Publisher : John Wiley & Sons
ISBN 13 : 0470905743
Total Pages : 88 pages
Book Rating : 4.4/5 (79 download)

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Book Synopsis Open Services Innovation by : Henry Chesbrough

Download or read book Open Services Innovation written by Henry Chesbrough and published by John Wiley & Sons. This book was released on 2011-01-18 with total page 88 pages. Available in PDF, EPUB and Kindle. Book excerpt: The father of "open innovation" is back with his most significant book yet. Henry Chesbrough’s acclaimed book Open Innovation described a new paradigm for management in the 21st century. Open Services Innovation offers a new approach that demonstrates how open innovation combined with a services approach to business is an effective and powerful way to grow and compete in our increasingly services-driven economy. Chesbrough shows how companies in any industry can make the critical shift from product- to service-centric thinking, from closed to open innovation where co-creating with customers enables sustainable business models that drive continuous value creation for customers. He maps out a strategic approach and proven framework that any individual, business unit, company, or industry can put to work for renewed growth and profits. The book includes guidance and compelling examples for small and large companies, services businesses, and emerging economies, as well as a path forward for the innovation industry. "Whether you are managing a product or a service, your business needs to become more open and more inclusive in order to be more innovative. Open Services Innovation will be an invaluable guide to intrepid managers who commit to making that journey." —GARY HAMEL, visiting professor, London Business School; director, Management Lab; and author, The Future of Management "I tore out page after page to share with my leaders. Chesbrough has pioneered an entire rethink of business innovation that’s rich in concept, deeply explained, with tools ready to use in every industry." —SCOTT COOK, founder and chairman of the executive committee, Intuit "Focusing on core competence often tempts managers to keep continuing what succeeded in the past. A far more important question is what capabilities are critical in the future, and Chesbrough shows how to ask and answer these issues." —CLAYTON CHRISTENSEN, Robert & Jane Cizik Professor of Business Administration, Harvard Business School, and author, The Innovator's Dilemma "To thrive, businesses will need to master the lessons of open service innovation. Here is their one-stop guidebook with important lessons clearly and compellingly presented." —JAMES C. SPOHRER, director, IBM University Programs World-Wide "Open Innovation pioneer Henry Chesbrough breaks new ground with Open Services Innovation, a persuasive argument for the power of co-creation in the world of services." —TOM KELLEY, general manager, IDEO, and author, The Ten Faces of Innovation, The Art of Innovation "With his trademark style of beautifully explained examples, Henry Chesbrough shows how open service innovation and new business models can help you escape this product commodity trap and bring you to the next level of competition." —ALEX OSTERWALDER, author, Business Model Generation "Open Services Innovation shows how a business can redefine itself as a service organisation and tap into faster growth through shared innovation." —SIR TERRY LEAHY, chief executive, Tesco "Chesbrough shows how innovating openly with a services mindset can make you a market leader." —CHARLENE LI, author, Open Leadership, and founder, Altimeter Group

Good Company

Author : Laurie Bassi
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1609940636
Total Pages : 295 pages
Book Rating : 4.6/5 (99 download)

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Book Synopsis Good Company by : Laurie Bassi

Download or read book Good Company written by Laurie Bassi and published by Berrett-Koehler Publishers. This book was released on 2011-09-06 with total page 295 pages. Available in PDF, EPUB and Kindle. Book excerpt: Laurie Bassi and her coauthors show that despite the dispiriting headlines, we are entering a more hopeful economic age. The authors call it the “Worthiness Era.” And in it, the good guys are poised to win. Good Company explains how this new era results from a convergence of forces, ranging from the explosion of online information sharing to the emergence of the ethical consumer and the arrival of civic-minded Millennials. Across the globe, people are choosing the companies in their lives in the same way they choose the guests they invite into their homes. They are demanding that companies be “good company.” Proof is in the numbers. The authors created the Good Company Index to take a systematic look at Fortune 100 companies’ records as employers, sellers, and stewards of society and the planet. The results were clear: worthiness pays off. Companies in the same industry with higher scores on the index—that is, companies that have behaved better—outperformed their peers in the stock market. And this is not some academic exercise: the authors have used principles of the index at their own investment firm to deliver market-beating results. Using a host of real-world examples, Bassi and company explain each aspect of corporate worthiness and describe how you can assess other companies with which you do business as a consumer, investor, or employee. This detailed guide will help you determine who the good guys are—those companies that are worthy of your time, your loyalty, and your money.

The Experience Economy

Author : B. Joseph Pine
Publisher : Harvard Business Press
ISBN 13 : 9780875848198
Total Pages : 276 pages
Book Rating : 4.8/5 (481 download)

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Book Synopsis The Experience Economy by : B. Joseph Pine

Download or read book The Experience Economy written by B. Joseph Pine and published by Harvard Business Press. This book was released on 1999 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: This text seeks to raise the curtain on competitive pricing strategies and asserts that businesses often miss their best opportunity for providing consumers with what they want - an experience. It presents a strategy for companies to script and stage the experiences provided by their products.

American Civil-Military Relations

Author : Suzanne C. Nielsen
Publisher : Johns Hopkins University Press+ORM
ISBN 13 : 0801895057
Total Pages : 649 pages
Book Rating : 4.8/5 (18 download)

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Book Synopsis American Civil-Military Relations by : Suzanne C. Nielsen

Download or read book American Civil-Military Relations written by Suzanne C. Nielsen and published by Johns Hopkins University Press+ORM. This book was released on 2009-10-05 with total page 649 pages. Available in PDF, EPUB and Kindle. Book excerpt: American Civil-Military Relations offers the first comprehensive assessment of the subject since the publication of Samuel P. Huntington’s The Soldier and the State. Using this seminal work as a point of departure, experts in the fields of political science, history, and sociology ask what has been learned and what more needs to be investigated in the relationship between civilian and military sectors in the 21st century. Leading scholars—such as Richard Betts, Risa Brooks, James Burk, Michael Desch, Peter Feaver, Richard Kohn, Williamson Murray, and David Segal—discuss key issues, including: • changes in officer education since the end of the Cold War • shifting conceptions of military expertise in response to evolving operational and strategic requirements • increased military involvement in high-level politics • the domestic and international contexts of U.S. civil-military relations. The first section of the book provides contrasting perspectives of American civil-military relations within the last five decades. The next section addresses Huntington’s conception of societal and functional imperatives and their influence on the civil-military relationship. Following sections examine relationships between military and civilian leaders and describe the norms and practices that should guide those interactions. What is clear from the essays in this volume is that the line between civil and military expertise and responsibility is not that sharply drawn, and perhaps given the increasing complexity of international security issues, it should not be. When forming national security policy, the editors conclude, civilian and military leaders need to maintain a respectful and engaged dialogue. Essential reading for those interested in civil-military relations, U.S. politics, and national security policy.

Evaluation of the Department of Veterans Affairs Mental Health Services

Author : National Academies of Sciences, Engineering, and Medicine
Publisher : National Academies Press
ISBN 13 : 0309466601
Total Pages : 467 pages
Book Rating : 4.3/5 (94 download)

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Book Synopsis Evaluation of the Department of Veterans Affairs Mental Health Services by : National Academies of Sciences, Engineering, and Medicine

Download or read book Evaluation of the Department of Veterans Affairs Mental Health Services written by National Academies of Sciences, Engineering, and Medicine and published by National Academies Press. This book was released on 2018-03-29 with total page 467 pages. Available in PDF, EPUB and Kindle. Book excerpt: Approximately 4 million U.S. service members took part in the wars in Afghanistan and Iraq. Shortly after troops started returning from their deployments, some active-duty service members and veterans began experiencing mental health problems. Given the stressors associated with war, it is not surprising that some service members developed such mental health conditions as posttraumatic stress disorder, depression, and substance use disorder. Subsequent epidemiologic studies conducted on military and veteran populations that served in the operations in Afghanistan and Iraq provided scientific evidence that those who fought were in fact being diagnosed with mental illnesses and experiencing mental healthâ€"related outcomesâ€"in particular, suicideâ€"at a higher rate than the general population. This report provides a comprehensive assessment of the quality, capacity, and access to mental health care services for veterans who served in the Armed Forces in Operation Enduring Freedom/Operation Iraqi Freedom/Operation New Dawn. It includes an analysis of not only the quality and capacity of mental health care services within the Department of Veterans Affairs, but also barriers faced by patients in utilizing those services.

International Trade in Services and Intangibles in the Era of Globalization

Author : Marshall B. Reinsdorf
Publisher : University of Chicago Press
ISBN 13 : 9780226709598
Total Pages : 386 pages
Book Rating : 4.7/5 (95 download)

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Book Synopsis International Trade in Services and Intangibles in the Era of Globalization by : Marshall B. Reinsdorf

Download or read book International Trade in Services and Intangibles in the Era of Globalization written by Marshall B. Reinsdorf and published by University of Chicago Press. This book was released on 2009-06-01 with total page 386 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quantitative measures of international exchange have historically focused on trade in tangible products or capital. However, services have recently become a larger portion of developed economies and international trade, and will only increase in the future. In International Trade in Services and Intangibles in the Era of Globalization, Marshall Reinsdorf and Matthew J. Slaughter examine new and emerging patterns of trade, especially the growing importance of transactions involving services or intangible assets such as intellectual property. A distinguished team of contributors analyzes the challenges involved in measuring trade in intangibles, the comparative advantages enjoyed by United States service industries, and the heightened international competition for jobs, capital investment, economic growth, and tax revenue that results from trade in services. This comprehensive volume will be necessary reading for scholars seeking to understand the rapidly changing global economy.

The Era of Choice

Author : Edward C. Rosenthal Ph.D.
Publisher : MIT Press
ISBN 13 : 0262250241
Total Pages : 344 pages
Book Rating : 4.2/5 (622 download)

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Book Synopsis The Era of Choice by : Edward C. Rosenthal Ph.D.

Download or read book The Era of Choice written by Edward C. Rosenthal Ph.D. and published by MIT Press. This book was released on 2006-09-22 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: How today's cornucopia of choices has transformed our lives and our culture, from the foundations of scientific theory to the anxiety of everyday decisions. Today most of us are awash with choices. The cornucopia of material goods available to those of us in the developed world can turn each of us into a kid in a candy store; but our delight at picking the prize is undercut by our regret at lost opportunities. And what's the criterion for choosing anything—material, spiritual, the path taken or not taken—when we have lost our faith in everything? In The Era of Choice Edward Rosenthal argues that choice, and having to make choices, has become the most important influence in both our personal lives and our cultural expression. Choice, he claims, has transformed how we live, how we think, and who we are. This transformation began in the nineteenth century, catalyzed by the growing prosperity of the Industrial Age and a diminishing faith in moral and scientific absolutes. The multiplicity of choices forces us to form oppositions; this, says Rosenthal, has spawned a keen interest in dualism, dilemmas, contradictions, and paradoxes. In response, we have developed mechanisms to hedge, compromise, and to synthesize. Rosenthal looks at the scientific and philosophical theories and cultural movements that choice has influenced—from physics (for example, Niels Bohr's theory that light is both particle and wave) to postmodernism, from Disney trailers to multiculturalism. He also reveals the effect of choice on the personal level, where we grapple with decisions that range from which wine to have with dinner to whether to marry or divorce, as we hurtle through lives of instant gratification, accelerated consumption, trend, change, and speed. But we have discovered, writes Rosenthal, that sometimes, we can have our cake and eat it, too.

Professional Service Firms and Politics in a Global Era

Author : Chris Hurl
Publisher : Springer Nature
ISBN 13 : 3030721280
Total Pages : 351 pages
Book Rating : 4.0/5 (37 download)

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Book Synopsis Professional Service Firms and Politics in a Global Era by : Chris Hurl

Download or read book Professional Service Firms and Politics in a Global Era written by Chris Hurl and published by Springer Nature. This book was released on 2021-08-31 with total page 351 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume explores the influence of professional service firms on public policy-making from a global perspective. Drawing on cases studies from around the world, researchers from different disciplines—including sociology, political science, geography, anthropology, history, and management studies—examine how professional service firms have generated power in the policy-making process. The chapters further investigate the structure and organization of these firms and their relationship with public agencies. They discuss the impact of strategies, techniques and models promoted by these firms on political decision-making. And they analyze how these firms have contributed to the formation of global policy-pipelines, facilitating the quick diffusion of policy ideas across time and space. Exposing how professional advisors can undermine democratic decision-making, the chapters in this book explore the potential for resistance and regulation of public-private relationships.

Challenges and Opportunities for Transportation Services in the Post-COVID-19 Era

Author : Giuseppe Catenazzo
Publisher : Business Science Reference
ISBN 13 : 9781799888406
Total Pages : 320 pages
Book Rating : 4.8/5 (884 download)

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Book Synopsis Challenges and Opportunities for Transportation Services in the Post-COVID-19 Era by : Giuseppe Catenazzo

Download or read book Challenges and Opportunities for Transportation Services in the Post-COVID-19 Era written by Giuseppe Catenazzo and published by Business Science Reference. This book was released on 2021 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book provides a timely contribution to transportation management to explore the challenges and the new directions to match travelers' needs in a post-COVID19 era with the aim of offering methodological applications in transportation to inspire scholars to further their efforts in boosting the design and use of sustainable mobility"--

The Army Lawyer

Author :
Publisher :
ISBN 13 :
Total Pages : 870 pages
Book Rating : 4.U/5 (183 download)

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Book Synopsis The Army Lawyer by :

Download or read book The Army Lawyer written by and published by . This book was released on 1999 with total page 870 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Media Welfare State

Author : Ole J. Mjøs
Publisher : University of Michigan Press
ISBN 13 : 047212031X
Total Pages : 165 pages
Book Rating : 4.4/5 (721 download)

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Book Synopsis The Media Welfare State by : Ole J. Mjøs

Download or read book The Media Welfare State written by Ole J. Mjøs and published by University of Michigan Press. This book was released on 2014-10-22 with total page 165 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Media Welfare State: Nordic Media in the Digital Era comprehensively addresses the central dynamics of the digitalization of the media industry in the Nordic countries—Sweden, Norway, Denmark, Finland, and Iceland—and the ways media organizations there are transforming to address the new digital environment. Taking a comparative approach, the authors provide an overview of media institutions, content, use, and policy throughout the region, focusing on the impact of information and communication technology/internet and digitalization on the Nordic media sector. Illustrating the shifting media landscape the authors draw on a wide range of cases, including developments in the press, television, the public service media institutions, and telecommunication.

Service Leadership

Author : A. Reza Hoshmand
Publisher : Routledge
ISBN 13 : 100041440X
Total Pages : 196 pages
Book Rating : 4.0/5 (4 download)

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Book Synopsis Service Leadership by : A. Reza Hoshmand

Download or read book Service Leadership written by A. Reza Hoshmand and published by Routledge. This book was released on 2021-08-15 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service Leadership offers students, researchers, and leaders a leadership model originating in the service economy – but which is gaining ground in all sectors and industries – explained by experts that were key actors in that origination at DHL International. Designed for undergraduates and graduates but also useful for professionals in leadership positions, Hoshmand and Chung structure the book around the 3Cs of leadership in the service economy: Competence, Character, and Care. It shows how the integration of the 3Cs when applied in combination with each other creates an environment of trust within and outside the organization. Most importantly, it allows the reader to understand how a move from the manufacturing mindset (hierarchical decision making) to a service mindset (collective, qualitative, culturally sensitive) creates an ethical habitat and ecosystem that contributes to a firm’s competitiveness and adds value to its brand image. Incorporating elements of leadership literature, philosophy, psychology, sociology, economics, and political science, including cases, and supported by a teaching manual and a full set of slides, this book is ideal core reading for students of service leadership and leadership in the service economy, and valuable to those learning about leadership more broadly.

Returning Home from Iraq and Afghanistan

Author : Institute of Medicine
Publisher : National Academies Press
ISBN 13 : 0309152852
Total Pages : 193 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Returning Home from Iraq and Afghanistan by : Institute of Medicine

Download or read book Returning Home from Iraq and Afghanistan written by Institute of Medicine and published by National Academies Press. This book was released on 2010-03-31 with total page 193 pages. Available in PDF, EPUB and Kindle. Book excerpt: Nearly 1.9 million U.S. troops have been deployed to Afghanistan and Iraq since October 2001. Many service members and veterans face serious challenges in readjusting to normal life after returning home. This initial book presents findings on the most critical challenges, and lays out the blueprint for the second phase of the study to determine how best to meet the needs of returning troops and their families.

The Science of Service Systems

Author : Haluk Demirkan
Publisher : Springer Science & Business Media
ISBN 13 : 1441982701
Total Pages : 374 pages
Book Rating : 4.4/5 (419 download)

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Book Synopsis The Science of Service Systems by : Haluk Demirkan

Download or read book The Science of Service Systems written by Haluk Demirkan and published by Springer Science & Business Media. This book was released on 2011-04-20 with total page 374 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Science of Service Systems intends to stimulate discussion and understanding by presenting theory-based research with actionable results. Most of the articles focus on formalizing the theoretical foundations for a science of service systems, examining a wide range of substantive issues and implementations related to service science from various perspectives. From the formal (ontologies, representation specifications, decision-making and maturity models) to the informal (analysis frameworks, design heuristics, anecdotal observations), these contributions provide a snapshot in time of the gradually emerging scientific understanding of service systems. The Science of Service Systems, along with its companion text, Service Systems Implementation, is designed to present multidisciplinary and multisectoral perspectives on the nature of service systems, on research and practice in service, and on the future directions to advance service science. These two volumes compose a collection of articles from those involved in the emerging area known as service science.

The Service-Dominant Logic of Marketing

Author : Robert F. Lusch
Publisher : Routledge
ISBN 13 : 1317454634
Total Pages : 676 pages
Book Rating : 4.3/5 (174 download)

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Book Synopsis The Service-Dominant Logic of Marketing by : Robert F. Lusch

Download or read book The Service-Dominant Logic of Marketing written by Robert F. Lusch and published by Routledge. This book was released on 2014-12-18 with total page 676 pages. Available in PDF, EPUB and Kindle. Book excerpt: Expanding on the editors' award-winning article "Evolving to a New Dominant Logic for Marketing," this book presents a challenging new paradigm for the marketing discipline. This new paradigm is service-oriented, customer-oriented, relationship-focused, and knowledge-based, and places marketing, once viewed as a support function, central to overall business strategy. Service-dominant logic defines service as the application of competencies for the benefit of another entity and sees mutual service provision, rather than the exchange of goods, as the proper subject of marketing. It moves the orientation of marketing from a "market to" philosophy where customers are promoted to, targeted, and captured, to a "market with" philosophy where the customer and supply chain partners are collaborators in the entire marketing process. The editors elaborate on this model through an historical analysis, clarification, and extension of service-dominant logic, and distinguished marketing thinkers then provide further insight and commentary. The result is a more comprehensive and inclusive marketing theory that will challenge both current thinking and marketing practice.

Implementation of the Post-Vietnam Era Veterans' Educational Assistance Act of 1977

Author : United States. Veterans Administration
Publisher :
ISBN 13 :
Total Pages : 108 pages
Book Rating : 4.:/5 (327 download)

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Book Synopsis Implementation of the Post-Vietnam Era Veterans' Educational Assistance Act of 1977 by : United States. Veterans Administration

Download or read book Implementation of the Post-Vietnam Era Veterans' Educational Assistance Act of 1977 written by United States. Veterans Administration and published by . This book was released on 1983 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt:

American Military History, Volume II

Author :
Publisher :
ISBN 13 :
Total Pages : 572 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis American Military History, Volume II by :

Download or read book American Military History, Volume II written by and published by . This book was released on 2010 with total page 572 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the Publisher: This latest edition of an official U.S. Government military history classic provides an authoritative historical survey of the organization and accomplishments of the United States Army. This scholarly yet readable book is designed to inculcate an awareness of our nation's military past and to demonstrate that the study of military history is an essential ingredient in leadership development. It is also an essential addition to any personal military history library.