The Role of Language in Eastern and Western Health Communication

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Author :
Publisher : Taylor & Francis
ISBN 13 : 1000873811
Total Pages : 269 pages
Book Rating : 4.0/5 (8 download)

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Book Synopsis The Role of Language in Eastern and Western Health Communication by : Jack Pun

Download or read book The Role of Language in Eastern and Western Health Communication written by Jack Pun and published by Taylor & Francis. This book was released on 2023-06-30 with total page 269 pages. Available in PDF, EPUB and Kindle. Book excerpt: Jack Pun’s book offers up the latest research in a variety of health communication settings to highlight the cultural differences between the East and the West. It focuses on the various clinical strands in health communication such as doctor-patient interactions, nurse handover, and cross-disciplinary communication to provide a broad, comprehensive overview of the complexity and heterogeneity of health communication in the Chinese context, which is gradually moving beyond a preference for Western-based models to one that considers the local culture in understanding and interpreting medical encounters. The content highlights the cultural difference between the East and the West, and focuses on how traditional Chinese values underpin the nature of clinical communication in various clinical settings and how Chinese patients and practitioners conduct themselves during medical encounters. The book also covers various topics that are unique to Chinese contexts such as the use of traditional Chinese medicine in primary care, and how clinicians translate Western models of communication when working in Chinese contexts with Chinese patients. This volume will appeal to researchers working in health communication in both the East and West as well as clinicians interested in understanding what makes effective communication with multicultural patient cohorts.

The Social Nature of Antibiotic Overprescription in China

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Author :
Publisher : Taylor & Francis
ISBN 13 : 1040011896
Total Pages : 158 pages
Book Rating : 4.0/5 (4 download)

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Book Synopsis The Social Nature of Antibiotic Overprescription in China by : Nan Christine Wang

Download or read book The Social Nature of Antibiotic Overprescription in China written by Nan Christine Wang and published by Taylor & Francis. This book was released on 2024-05-23 with total page 158 pages. Available in PDF, EPUB and Kindle. Book excerpt: Offering a rarely seen glimpse into the realities of one of the biggest global public health crises in modern time, Wang’s book focuses on doctor–patient interactions in China to demonstrate the potential effects of health communication, doctor–patient relationship, and a matrix of social factors on overprescription of antibiotics. Based on a community-based survey, the book describes empirical findings regarding the high prevalence of non-prescribed antibiotics use for common colds among children in China. It covers the potential effects of overprescription on caregivers' attitudes and how physicians make prescribing decisions in medical consultations. Drawing from evidence in medical interaction data, readers are introduced to further empirical findings regarding the communicative behaviors that patient caregivers use to pressure for antibiotic prescriptions in real medical consultations. Following this, Wang reports findings regarding the communicative behaviors that physicians use to make treatment recommendations and caregivers use to launch treatment negotiations, leading to a discussion of the effect of the doctor–patient relationship on antibiotic overprescription. The book culminates in practice recommendations and provides teaching scenarios in which physicians successfully engage the caregivers into conversations to shape their expectations for antibiotic prescriptions in medical consultations. An important resource for scholars and students in health communication, linguistics, medical humanities, and medical sociology. Practitioners who are interested in understanding and improving clinical practices as well as policymakers aiming to combat antibiotic resistance will also find this book useful.

Public Health Communication Challenges to Minority and Indigenous Communities

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Author :
Publisher : IGI Global
ISBN 13 :
Total Pages : 350 pages
Book Rating : 4.3/5 (693 download)

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Book Synopsis Public Health Communication Challenges to Minority and Indigenous Communities by : Aiseng, Kealeboga

Download or read book Public Health Communication Challenges to Minority and Indigenous Communities written by Aiseng, Kealeboga and published by IGI Global. This book was released on 2024-04-30 with total page 350 pages. Available in PDF, EPUB and Kindle. Book excerpt: Language has emerged as both a powerful bridge and a formidable barrier in the realm of public health communication. The ongoing COVID-19 pandemic has highlighted a significant challenge faced by minority and indigenous communities, particularly in regions of Sub-Saharan Africa. It's a challenge deeply rooted in the historical use of colonial languages—English, French, and Spanish—to disseminate critical health information. For many, this has translated into a linguistic exclusion, depriving them of access to essential resources and a voice in matters of national interest. This issue transcends mere communication; it touches upon the fundamental rights of individuals to participate in their own healthcare decisions and influences their sense of belonging and citizenship. Public Health Communication Challenges to Minority and Indigenous Communities proposes a solution with a transformative potential. This groundbreaking edited volume invites scholars from diverse fields to contribute their research, shedding light on the linguistic dimensions of public health communication during the COVID-19 era. By investigating the impact of language on various aspects of society, from medical information to education, this book seeks to synthesize the wealth of sociolinguistic research into an accessible framework. It's an invitation to explore the role of language in shaping our perceptions of citizenship, belonging, and empowerment.

Handbook of Communication in Oncology and Palliative Care

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Author :
Publisher : OUP Oxford
ISBN 13 : 0191620815
Total Pages : 1061 pages
Book Rating : 4.1/5 (916 download)

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Book Synopsis Handbook of Communication in Oncology and Palliative Care by : David Kissane

Download or read book Handbook of Communication in Oncology and Palliative Care written by David Kissane and published by OUP Oxford. This book was released on 2011-03-31 with total page 1061 pages. Available in PDF, EPUB and Kindle. Book excerpt: This comprehensive text provides clinicians with practical and evidence-based guidelines to achieve effective, patient-centered communication in the areas of cancer and palliative care. Written by an outstanding panel of international experts, it integrates empirical findings with clinical wisdom, draws on historical approaches and presents a state-of-the-art curriculum for applied communication skills training for the specialist oncologist, surgeon, nurse and other multi-disciplinary team members involved in cancer care today. In this book communication is broken down into key modules that cover the life-cycle of cancer care. They include coverage of diagnosis and treatment including clinical trials, empathic support in response to distress, transition to survivorship or palliative therapies, discussion of prognosis, conduct of family meetings, and care of the dying. Complementary training of patients in their communication with the doctor completes the interactive dyad. The art of teaching, impact of gender and power in the consultation and the ethical context are carefully considered. Special communication challenges include discussion of genetic risk, rehabilitative and salvage surgery, promotion of treatment adherence, unanticipated adverse outcomes, intercultural issues, fertility and sexuality. The value of decision aides, question prompt lists, audio-recording of consultations and use of the internet is illustrated. By looking across the full spectrum of disciplines involved in the multidisciplinary team, discipline-specific issues are considered by experts in each field. In this manner, the needs of patients and their relatives are evaluated, including paediatric and geriatric populations. To achieve all of this, theoretical models are examined from the medical school to the highly specialized practice, facilitation training and actor training are made explicit, and international approaches to communication skills training are compared and contrasted. Finally, research tools that assist in coding cancer consultations, evaluating training courses, and employing mixed methods in studies aid the reader in providing clear and sensitive communication when handling challenging situations whilst treating cancer sufferers and palliative care patients.

Introducing Intercultural Communication

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Author :
Publisher : SAGE
ISBN 13 : 1473909120
Total Pages : 385 pages
Book Rating : 4.4/5 (739 download)

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Book Synopsis Introducing Intercultural Communication by : Shuang Liu

Download or read book Introducing Intercultural Communication written by Shuang Liu and published by SAGE. This book was released on 2014-11-29 with total page 385 pages. Available in PDF, EPUB and Kindle. Book excerpt: Introducing Intercultural Communication uses examples and case studies from around the world to situate communication theory in a truly global perspective. Covering the essentials from international conflict to migration and social networking, this book shows students how to master the skills and concepts at work in how we communicate and understand each other across cultural boundaries. Each chapter brings to life the links between theory and practice, and between the global and local, showing you how to understand the influence of your culture on how you view yourself and others. In this book: Theory boxes show you how to use key ideas in work contexts. Case studies from European, Chinese, Australian and American contexts give you a truly global perspective. Critical questions help you to challenge yourself. A full chapter gives practical tips on how to become an effective intercultural communicator. Annotated lists of further reading and free access to online SAGE journal articles assist you in your research. A companion website (https://study.sagepub.com/liu2e) provides you with exercise questions, as well as extended reading lists. This book will guide you to success in your studies and will teach you to become a more critical consumer of information.

Health Assessment in Nursing

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Author :
Publisher : Lippincott Williams & Wilkins
ISBN 13 : 1469832224
Total Pages : 915 pages
Book Rating : 4.4/5 (698 download)

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Book Synopsis Health Assessment in Nursing by : Janet R. Weber

Download or read book Health Assessment in Nursing written by Janet R. Weber and published by Lippincott Williams & Wilkins. This book was released on 2013-11-14 with total page 915 pages. Available in PDF, EPUB and Kindle. Book excerpt: Innovative, systematic, and user-friendly, Health Assessment in Nursing has been acclaimed through four previous editions for the way it successfully helps RN-level students develop the comprehensive knowledge base and expert nursing assessment skills necessary for accurate collection of client data. Maintaining the text’s hallmarks—in-depth, accurate information, a compelling Continuing Case Study, and practical tools that help students develop the skills they need to collect both subjective and objective data—the Fifth Edition now features an exciting array of new chapters, a greater focus on diversity and health assessment through the lifespan, over 150 new illustrations, more than 300 new photos of actual registered nurses and nurse pratitioners performing assessments, and an expanded array of teaching and learning tools.

Communicating Quality and Safety in Health Care

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Author :
Publisher : Cambridge University Press
ISBN 13 : 1316425533
Total Pages : 373 pages
Book Rating : 4.3/5 (164 download)

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Book Synopsis Communicating Quality and Safety in Health Care by : Rick Iedema

Download or read book Communicating Quality and Safety in Health Care written by Rick Iedema and published by Cambridge University Press. This book was released on 2015-08-11 with total page 373 pages. Available in PDF, EPUB and Kindle. Book excerpt: In response to the growing emphasis on clinicians' capacity to practise effective communication, Communicating Quality and Safety in Health Care provides real-time communication scenarios and interprofessional case studies. The book engages healthcare trainees from across medicine, nursing and allied health services in a comprehensive and probing discussion of the communication demands that confront today's healthcare teams. This book explains the role of communication in mental health, emergency medicine, intensive care and a wide range of other health service and community care contexts. It emphasises the ways in which patients and clinicians communicate, and how clinicians communicate with one another. The case studies explain why and how communication is critical to good care and healing. Each chapter analyses real-life practice situations, encourages the learner to ask probing questions about these situations and sets out the principal components and strategies of good communication.

Pharmacology - E-Book

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Author :
Publisher : Elsevier Health Sciences
ISBN 13 : 0323399150
Total Pages : 955 pages
Book Rating : 4.3/5 (233 download)

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Book Synopsis Pharmacology - E-Book by : Linda E. McCuistion

Download or read book Pharmacology - E-Book written by Linda E. McCuistion and published by Elsevier Health Sciences. This book was released on 2017-02-17 with total page 955 pages. Available in PDF, EPUB and Kindle. Book excerpt: Get the right dosage of pharmacology content to succeed on the NCLEX and as a professional nurse with Pharmacology: A Patient-Centered Nursing Process Approach, 9th Edition. Using a streamlined prototype approach and an emphasis on nursing care, this text makes it easy for today’s nursing students to better understand the complicated subject of pharmacology. The book’s detailed chapter on dosage calculation, the nursing process framework for drug therapy, strong QSEN focus, and summaries of prototype drugs help deliver the perfect pharmacology foundation. This new edition also features an improved overall organization, more streamlined content, updated prototype drug charts, a new chapter on transplant drugs, expanded information on cultural considerations, new and updated critical thinking case studies, and much more. In all, it’s the surest way to put your best foot forward when it comes to nursing pharmacology on the NCLEX and in practice! UNIQUE! An extensive, color-coded Drug Calculations chapter presents six methods of dosage calculation, providing a helpful review and supplement to a dosage calculations textbook. UNIQUE! Nursing Process summaries present patient care and drug therapy within the framework of each step of the nursing process, including information on patient teaching and cultural considerations. UNIQUE! Illustrated overviews of normal anatomy and physiology open each unit and provide a critical foundational review for understanding how drugs work in each body system. Chapter on safety and quality discusses medication errors, specific nursing measures to promote safety, National Patient Safety Goals, and many other safety issues and concerns. Cultural considerations icons highlight important cultural considerations in the Nursing Process sections. QSEN focus emphasizes patient-centered care, safety, quality, and collaboration and teamwork. Application-level NCLEX Study Questions at the end of each chapter help prepare readers for the growing pharmacology coverage on the NCLEX Examination. Consistent RN-standard chapter pedagogy includes objectives, outlines, key terms with page references, and activities on the Evolve companion website. Coverage of prioritization throughout the text helps readers learn to prioritize nursing care and differentiate need-to-know from nice-to-know content.

The South African Journal of Communication Disorders

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Author :
Publisher :
ISBN 13 :
Total Pages : 84 pages
Book Rating : 4.3/5 (555 download)

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Book Synopsis The South African Journal of Communication Disorders by :

Download or read book The South African Journal of Communication Disorders written by and published by . This book was released on 2006 with total page 84 pages. Available in PDF, EPUB and Kindle. Book excerpt:

North-East India: Land, People and Economy

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Author :
Publisher : Springer Science & Business Media
ISBN 13 : 9400770553
Total Pages : 828 pages
Book Rating : 4.4/5 (7 download)

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Book Synopsis North-East India: Land, People and Economy by : K.R. Dikshit

Download or read book North-East India: Land, People and Economy written by K.R. Dikshit and published by Springer Science & Business Media. This book was released on 2013-10-21 with total page 828 pages. Available in PDF, EPUB and Kindle. Book excerpt: North-East India, comprising the seven contiguous states around Assam, the principal state of the region, is a relatively unknown, yet very fascinating region. The forest clad peripheral mountains, home to indigenous peoples like the Nagas, Mizos and the Khasis, the densely populated Brahmaputra valley with its lush green tea gardens and the golden rice fields, the moderately populated hill regions and plateaus, and the sparsely inhabited Himalayas, form a unique mosaic of natural and cultural landscapes and human interactions, with unparalleled diversity. The book provides a glimpse into the region’s past and gives a comprehensive picture of its physical environment, people, resources and its economy. The physical environment takes into account not only the structural base of the region, its physical characteristics and natural vegetation but also offers an impression of the region’s biodiversity and the measures undertaken to preserve it. The people of the region, especially the indigenous population, inhabiting contrasting environments and speaking a variety of regional and local dialects, have received special attention, bringing into focus the role of migration that has influenced the traditional societies, for centuries. The book acquaints the readers with spatial distribution, life style and culture of the indigenous people, outlining the unique features of each tribe. The economy of the region, depending originally on primitive farming and cottage industries, like silkworm rearing, but now greatly transformed with the emergence of modern industries, power resources and expanding trade, is reviewed based on authentic data and actual field observations. The epilogue, the last chapter in the book, summarizes the authors’ perception of the region and its future.

Migrant Languages in the Public Space

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Author :
Publisher : LIT Verlag Münster
ISBN 13 : 3643800991
Total Pages : 320 pages
Book Rating : 4.6/5 (438 download)

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Book Synopsis Migrant Languages in the Public Space by : Philip McDermott

Download or read book Migrant Languages in the Public Space written by Philip McDermott and published by LIT Verlag Münster. This book was released on 2011 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt:

East West

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Author :
Publisher :
ISBN 13 :
Total Pages : 552 pages
Book Rating : 4.F/5 ( download)

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Book Synopsis East West by :

Download or read book East West written by and published by . This book was released on 1983-07 with total page 552 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Encyclopedia of Immigrant Health

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Author :
Publisher : Springer Science & Business Media
ISBN 13 : 144195659X
Total Pages : 1553 pages
Book Rating : 4.4/5 (419 download)

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Book Synopsis Encyclopedia of Immigrant Health by : Sana Loue

Download or read book Encyclopedia of Immigrant Health written by Sana Loue and published by Springer Science & Business Media. This book was released on 2014-06-20 with total page 1553 pages. Available in PDF, EPUB and Kindle. Book excerpt: There is increasing interest in the scientific literature on immigrant health and its impact on disease transmission, disease prevention, health promotion, well-being on an individual and population level, health policy, and the cost of managing all these issues on an individual, institutional, national, and global level. The need for accurate and up-to-date information is particularly acute due to the increasing numbers of immigrants and refugees worldwide as the result of natural disasters, political turmoil, the growing numbers of immigrants to magnet countries, and the increasing costs of associated health care that are being felt by governments around the world. Format and Scope: The first portion of the encyclopedia contains chapters that are approximately 25 to 40 manuscript pages in length. Each overview chapter includes a list of references and suggested readings for cross referencing within the encyclopedia. The opening chapters are: Immigration in the Global Context, Immigration Processes and Health in the U.S.: A Brief History, Alternative and Complementary Medicine, Culture-Specific Diagnoses, Health Determinants, Occupational and Environmental Health, Methodological Issues in Immigrant Health Research, Ethical Issues in Research with Immigrants and Refugees, Ethical Issues in the Clinical Context. The second portion of the book consists of alphabetical entries that relate to the health of immigrants. Entries are interdisciplinary and are drawn from the following fields of study: anthropology, demographics, history, law, linguistics, medicine, population studies, psychology, religion, and sociology. Each entry is followed by a listing of suggested readings and suggested resources, and also links to related terms within the whole book. Outstanding Features The book adopts a biopsychosocial-historical approach to the topics covered in the chapters and the entries. Each entry includes suggested readings and suggested resources. The chapters and entries are written graduate level that is accessible to all academics, researchers, and professionals from diverse backgrounds. We consider the audience for the entries to be well educated, but a non expert in this area. The primary focus of the book is on the immigrant populations in and immigration to magnet countries. References are made to worldwide trends and issues arising globally. In addition to the comprehensive subject coverage the text also offers diverse perspectives. The editors themselves reflect the multidisciplinary nature of the topics, with expertise in psychiatry, law, epidemiology, anthropology, and social work. Authors similarly reflect diverse disciplines.

Healthcare in the Arabian Gulf and Greater Middle East: A Guide for Healthcare Professionals - E-Book

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Author :
Publisher : Elsevier Health Sciences
ISBN 13 : 0323833578
Total Pages : 214 pages
Book Rating : 4.3/5 (238 download)

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Book Synopsis Healthcare in the Arabian Gulf and Greater Middle East: A Guide for Healthcare Professionals - E-Book by : May McCreaddie

Download or read book Healthcare in the Arabian Gulf and Greater Middle East: A Guide for Healthcare Professionals - E-Book written by May McCreaddie and published by Elsevier Health Sciences. This book was released on 2023-11-02 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: Healthcare in the Arabian Gulf and Greater Middle East is the first evidence-based, English-language textbook to provide a comprehensive overview of healthcare in this region, where health systems are rapidly evolving and feature large numbers of expatriate health professionals serving a population with diverse ethnic, social, cultural and environmental needs.This unique book covers relevant research, conditions and appropriate interventions and treatment. Readers will gain an insight into the key health challenges of the region and how to approach them, as well as local healthcare structures and cultural considerations such as Islam and healthcare, culturally competent communication and the role of the family.Written by experienced international and local academics and professionals, this book will be invaluable for students, healthcare professionals and anyone interested in working in this fascinating region. - Based on the latest evidence – provides a comprehensive overview of key healthcare challenges in region - Features numerous Arabic contributors as well as non-Arabic contributors with experience and expertise in the region - Key strategic, local and individual healthcare approaches – including a generic adaptable toolkit - Short case studies and thinking grids for appropriate care - Discussion of social, cultural and environmental perspectives specific to the region - Easy to read and follow - Highly practical – covers key topics including: - Islam and healthcare - pain management - palliative and end of life care - culturally competent communication - consumer-driven healthcare - the family in healthcare in the Arabian gulf - communicable and non-communicable diseases

Effective Communication in Clinical Handover

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Author :
Publisher : Walter de Gruyter GmbH & Co KG
ISBN 13 : 311037904X
Total Pages : 368 pages
Book Rating : 4.1/5 (13 download)

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Book Synopsis Effective Communication in Clinical Handover by : Suzanne Eggins

Download or read book Effective Communication in Clinical Handover written by Suzanne Eggins and published by Walter de Gruyter GmbH & Co KG. This book was released on 2016-03-21 with total page 368 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on detailed multi-disciplinary analyses of more than 800 recorded handover interactions, audits of written handover documentation, interviews and survey responses, the contributing authors identify features of effective and ineffective clinical handovers in diverse hospital contexts. The authors then translate their descriptive findings into practical protocols, communication strategies and checklists that clinicians, managers and policy makers can apply to improve the safety and quality of clinical handovers. All the contributors are affiliated with the International Research Centre for Communication in Healthcare (IRCCH), an international multidisciplinary organisation of over 90 healthcare professionals from more than 17 countries committed to improving improving communication in healthcare systems around the world. 'The authors have created a new and tightly woven systems safety net that will, if implemented, significantly reduce the occurrence of errors resulting from cumulative communication failures.' -H. Esterbrook Longmaid III, MD, FACR, President of Medical Staff, Beth Israel Deaconess-Milton Hospital, Milton, MA USA 'Uncommonly valuable for the rigorous, original communication research it reports and for the careful translation of the research findings into practical strategies that actually improve clinical handovers in the real world of practice.' -Professor Suzanne Kurtz, Washington State University 'This clear, plain English book is an outstanding resource for the training of all involved in healthcare.' -Elizabeth Trickett, (Former) Director of Safety and Quality, ACT Health, Australia

Applying Linguistics in Illness and Healthcare Contexts

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Author :
Publisher : Bloomsbury Publishing
ISBN 13 : 1350057673
Total Pages : 401 pages
Book Rating : 4.3/5 (5 download)

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Book Synopsis Applying Linguistics in Illness and Healthcare Contexts by : Zsófia Demjén

Download or read book Applying Linguistics in Illness and Healthcare Contexts written by Zsófia Demjén and published by Bloomsbury Publishing. This book was released on 2020-04-16 with total page 401 pages. Available in PDF, EPUB and Kindle. Book excerpt: All aspects of illness and healthcare are mediated by language: experiences of illness, death and healthcare provision are talked and written about (face-to-face or online), while medical consultations, research interviews, public health communications and even some diagnostic instruments are all inherently linguistic in nature. How we talk to, about and for each other in such a sensitive context has consequences for our relationships, our sense of self, how we understand and reason about our health, as well as for the quality care we receive. Yet, linguistic analysis has been conspicuously absent from the mainstream of medical education, health communication training and even the medical or health humanities. The chapters in this volume bring together applied linguistic work using discourse analysis, corpus methods, conversation analysis, metaphor analysis, cognitive linguistics, multiculturalism research, interactional sociolinguistics, narrative analysis, and (im)politeness to make sense of a variety of international healthcare contexts and situations. These include: -clinician-patient interactions -receptionist-patient interactions -online support forums -online counselling -public health communication -media representations -medical accounts -diagnostic tools and definitions -research interviews with doctors and patients The volume demonstrates how linguistic analysis can not only improve understandings of the lived-experience of different illnesses, but also has implications for communications training, disease prevention, treatment and self-management, the effectiveness of public health messaging, access to appropriate care, professional mobility and professional terminology, among others.

Oxford Textbook of Communication in Oncology and Palliative Care

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Author :
Publisher : Oxford University Press
ISBN 13 : 019105481X
Total Pages : 457 pages
Book Rating : 4.1/5 (91 download)

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Book Synopsis Oxford Textbook of Communication in Oncology and Palliative Care by : David W. Kissane

Download or read book Oxford Textbook of Communication in Oncology and Palliative Care written by David W. Kissane and published by Oxford University Press. This book was released on 2017-02-24 with total page 457 pages. Available in PDF, EPUB and Kindle. Book excerpt: Now in paperback, the Oxford Textbook of Communication in Oncology and Palliative Care integrates clinical wisdom with empirical findings. Written by an international team of authors, it draws upon the history of communication science, providing the reader with a comprehensive curriculum for applied communication skills training. An essential resource, the Oxford Textbook of Communication in Oncology and Palliative Care is filled with tips and strategies for effective communication in difficult and challenging scenarios. In focusing on cancer and the end-of-life, it deals with the existential and spiritual challenges found across all of medicine, providing deep insights into what is at stake and how clinicians might optimally respond. This authoritative and wide-ranging book provides clinicians with state-of-the-art and evidence-based guidelines to achieve effective, patient-centred communication in the clinical settings of oncology and palliative care. This edition includes sections on the curriculum for nurses, the core curriculum, and an introductory section on communication science. The chapters embrace specialty issues across the clinical disciplines, from enrolling in clinical trials, working in teams, and discussing genetic risk, to talking about sexuality, infertility, and intercultural issues. An educational perspective is also provided, with chapters covering communication skills training, how to evaluate courses, and international models of training.