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Author : Nicholas Howat
Publisher :
ISBN 13 :
Total Pages : 186 pages
Book Rating : 4.F/5 ( download)
Download or read book The Pension Service Customer Survey 2005 written by Nicholas Howat and published by . This book was released on 2006 with total page 186 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Great Britain: National Audit Office
Publisher : The Stationery Office
ISBN 13 : 0102942404
Total Pages : 72 pages
Book Rating : 4.1/5 (29 download)
Download or read book Progress on Tackling Pensioner Poverty written by Great Britain: National Audit Office and published by The Stationery Office. This book was released on 2006-07-21 with total page 72 pages. Available in PDF, EPUB and Kindle. Book excerpt: The main report is also available (HCP 1178-I, ISBN 0102942315). A previous NAO report on this topic (HCP 37, session 2002-03) (ISBN 0102919577) and a report by the Committee of Public Accounts (HCP 565, session 2002-03) (ISBN 0215009347) are also available.
Author : Great Britain: National Audit Office
Publisher : The Stationery Office
ISBN 13 : 0102937184
Total Pages : 88 pages
Book Rating : 4.1/5 (29 download)
Download or read book Delivering Effective Services Through Contact Centres written by Great Britain: National Audit Office and published by The Stationery Office. This book was released on 2006-03-15 with total page 88 pages. Available in PDF, EPUB and Kindle. Book excerpt: This NAO report examines the role and cost effectiveness of contact services for customers from the Department for Work and Pensions. During the 2004-05 period the Department spent £190 million on running contact centres. The centres themselves answered more than 33 million incoming calls, and made 7 million outgoing calls, as well as handling 300,000 e-mails, 30,000 faxes and 4 million incoming letters and application forms. The Department serves a wide range of customers, including 28 million pensioners and benefit recipients, paying out £112 billion a year in benefits and pensions. This report sets out a number of recommendations: that the Department should develop its understanding of customer demand and improve its forecasting processes; that the Department should aim to offer a seamless service, by reducing the number of telephone contact points, as well as sharing good practice techniques across such areas as forecasting and training; that contractual arrangements for staff should match the demand needs of customers, and that contact centre targets should therefore focus on customer need; that the Department should advance initiatives to improve its information on costs.
Author : Millar, Jane
Publisher : Policy Press
ISBN 13 : 1447319974
Total Pages : 311 pages
Book Rating : 4.4/5 (473 download)
Download or read book Understanding social security (Second edition) written by Millar, Jane and published by Policy Press. This book was released on 2009-02-02 with total page 311 pages. Available in PDF, EPUB and Kindle. Book excerpt: In an increasingly risky world the need for social security support is greater than ever. Benefits and tax credits aim to provide protection against economic risks, help families with the costs of bringing up children, enable people to save for retirement, and provide support in old age. Key goals are to redistribute income to alleviate poverty and help people maintain living standards across the lifecourse. Reform of the social security and tax systems has been at the heart of the UK Labour government's aspirations to modernise the welfare state since 1997 with major changes in both policy and administration. This second edition of the important text, Understanding Social Security, reviews these policy developments, giving readers the information and analytical tools to make sense of policy debates and reforms and to evaluate options for the future. The chapters have been extensively updated since the first edition, with new chapters on social security reform, inequalities and social security, and the new 'welfare market'. The main topics covered include: · the social security safety net · racism, ethnicity, migration · social security governance · global social security · social security and the life course · the challenge of childhood poverty · reforming pensions · welfare to work · sickness, incapacity and disability · tax credits · service delivery information technology The book provides a critical examination of social security policy and practice and is essential reading for students of social policy, social work and sociology, as well as policy-makers and practitioners in the fields of social security, welfare-to-work, employment, anti-poverty strategies and welfare rights. It will be of interest to those interested in recent policy developments in these areas, emerging issues and debates, and in wider issues of the modernisation of the welfare state.
Author : Great Britain. National Audit Office
Publisher : The Stationery Office
ISBN 13 : 9780102954289
Total Pages : 48 pages
Book Rating : 4.9/5 (542 download)
Download or read book Department for Work and Pensions written by Great Britain. National Audit Office and published by The Stationery Office. This book was released on 2008 with total page 48 pages. Available in PDF, EPUB and Kindle. Book excerpt: Jobcentre Plus, The Pension Service, and the Disability and Carers Service provided services to 22 million customers in 2007-08, over 80 per cent of whom were satisfied with the services they received. However, 70,000 complaints were recorded in 2007-08. This report finds that over 40 per cent of complainants remain dissatisfied.
Author : Andrew Thomas
Publisher :
ISBN 13 :
Total Pages : 126 pages
Book Rating : 4.F/5 ( download)
Download or read book Needs and Preferences Among Moderate to Low Earners for Retirement Information Online written by Andrew Thomas and published by . This book was released on 2007 with total page 126 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Robert Louis Clark
Publisher : University of Pennsylvania Press
ISBN 13 : 9780812237146
Total Pages : 280 pages
Book Rating : 4.2/5 (371 download)
Download or read book A History of Public Sector Pensions in the United States written by Robert Louis Clark and published by University of Pennsylvania Press. This book was released on 2003-05-12 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the Wharton School, offering a comprehensive assessment of the political and financial dimensions of public-sector pensions from the colonial period until the emergence of modern retirement plans in the twentieth century.
Author : Barbara Riedmüller
Publisher : Edward Elgar Publishing
ISBN 13 : 1847208800
Total Pages : 273 pages
Book Rating : 4.8/5 (472 download)
Download or read book Private Pensions Versus Social Inclusion? written by Barbara Riedmüller and published by Edward Elgar Publishing. This book was released on 2008-01-01 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: Assesses the extent to which six European multi-pillar pension regimes are socially inclusive, by micro-simulating retirement income for hypothetical citizens facing typical post-industrial risks. This book identifies the political and institutional conditions under which private pensions are reconcilable with social inclusion.
Author : Jack W. Plunkett
Publisher : Plunkett Research, Ltd.
ISBN 13 : 1593920539
Total Pages : 685 pages
Book Rating : 4.5/5 (939 download)
Download or read book Plunkett's Infotech Industry Almanac 2006: The Only Complete Guide to the Technologies and Companies Changing the Way the World Thinks, Works and Shar written by Jack W. Plunkett and published by Plunkett Research, Ltd.. This book was released on 2006 with total page 685 pages. Available in PDF, EPUB and Kindle. Book excerpt: Plunketts InfoTech Industry Almanac presents a complete analysis of the technology business, including the convergence of hardware, software, entertainment and telecommunications. This market research tool includes our analysis of the major trends affecting the industry, from the rebound of the global PC and server market, to consumer and enterprise software, to super computers, open systems such as Linux, web services and network equipment. In addition, we provide major statistical tables covering the industry, from computer sector revenues to broadband subscribers to semiconductor industry production. No other source provides this books easy-to-understand comparisons of growth, expenditures, technologies, imports/exports, corporations, research and other vital subjects. The corporate profile section provides in-depth, one-page profiles on each of the top 500 InfoTech companies. We have used our massive databases to provide you with unique, objective analysis of the largest and most exciting companies in: Computer Hardware, Computer Software, Internet Services, E-Commerce, Networking, Semiconductors, Memory, Storage, Information Management and Data Processing. We've been working harder than ever to gather data on all the latest trends in information technology. Our research effort includes an exhaustive study of new technologies and discussions with experts at dozens of innovative tech companies. Purchasers of the printed book or PDF version may receive a free CD-ROM database of the corporate profiles, enabling export of vital corporate data for mail merge and other uses.
Author : Jack W. Plunkett
Publisher : Plunkett Research, Ltd.
ISBN 13 : 1593920504
Total Pages : 567 pages
Book Rating : 4.5/5 (939 download)
Download or read book Plunkett's Engineering & Research Industry Almanac 2006: The Only Complete Guide to the Business of Research, Development and Engineering written by Jack W. Plunkett and published by Plunkett Research, Ltd.. This book was released on 2006-05 with total page 567 pages. Available in PDF, EPUB and Kindle. Book excerpt: A complete guide to trends and leading companies in the Engineering and Research business fields, design, development and technology-based research. Includes market analysis, R&D data and several statistical tables. Nearly 400 in-depth profiles of Engineering and Research firms.
Author : Great Britain: National Audit Office
Publisher : The Stationery Office
ISBN 13 : 9780102945041
Total Pages : 44 pages
Book Rating : 4.9/5 (45 download)
Download or read book Helping individuals understand and complete their tax forms written by Great Britain: National Audit Office and published by The Stationery Office. This book was released on 2007-04-27 with total page 44 pages. Available in PDF, EPUB and Kindle. Book excerpt: Each year up to 10 million taxpayers contact the HM Revenue and Customs for help with their tax affairs and the Department spends £35 million on producing and distributing printed information and £55 million dealing with contacts. This report looks at the type of communication between the Department and the individual taxpayer whether forms and guidance are easy to obtain, easy to understand, accurate and comprehensive. The potential benefits and savings in making services more responsive to customer needs have previously been highlighted and the Department has already instituted some changes, with more being planned. This report contains recommendations to continue this process.
Author :
Publisher :
ISBN 13 :
Total Pages : 140 pages
Book Rating : 4.3/5 (126 download)
Download or read book Monthly Labor Review written by and published by . This book was released on 2006-02 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt: Publishes in-depth articles on labor subjects, current labor statistics, information about current labor contracts, and book reviews.
Author : United States. Congress. House. Committee on Appropriations. Subcommittee on the Departments of Labor, Health and Human Services, Education, and Related Agencies
Publisher :
ISBN 13 :
Total Pages : 1452 pages
Book Rating : 4.:/5 (8 download)
Download or read book Departments of Labor, Health and Human Services, Education, and Related Agencies Appropriations for 2007: Department of Labor written by United States. Congress. House. Committee on Appropriations. Subcommittee on the Departments of Labor, Health and Human Services, Education, and Related Agencies and published by . This book was released on 2006 with total page 1452 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Janice (Ginny) Redish
Publisher : Morgan Kaufmann
ISBN 13 : 0080555381
Total Pages : 385 pages
Book Rating : 4.0/5 (85 download)
Download or read book Letting Go of the Words written by Janice (Ginny) Redish and published by Morgan Kaufmann. This book was released on 2007-06-22 with total page 385 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Redish has done her homework and created a thorough overview of the issues in writing for the Web. Ironically, I must recommend that you read her every word so that you can find out why your customers won't read very many words on your website -- and what to do about it."-- Jakob Nielsen, Principal, Nielsen Norman Group“There are at least twelve billion web pages out there. Twelve billion voices talking, but saying mostly nothing. If just 1% of those pages followed Ginny’s practical, clear advice, the world would be a better place. Fortunately, you can follow her advice for 100% of your own site’s pages, so pick up a copy of Letting Go of the Words and start communicating effectively today. --Lou Rosenfeld, co-author, Information Architecture for the World Wide WebOn the web, whether on the job or at home, we usually want to grab information and use it quickly. We go to the web to get answers to questions or to complete tasks – to gather information, reading only what we need. We are all too busy to read much on the web.This book helps you write successfully for web users. It offers strategy, process, and tactics for creating or revising content for the web. It helps you plan, organize, write, design, and test web content that will make web users come back again and again to your site. Learn how to create usable and useful content for the web from the master − Ginny Redish. Ginny has taught and mentored hundreds of writers, information designers, and content owners in the principles and secrets of creating web information that is easy to scan, easy to read, and easy to use. This practical, informative book will help anyone creating web content do it better.Features* Clearly-explained guidelines with full color illustrations and examples from actual web sites throughout the book. * Written in easy-to-read style with many "befores" and "afters."* Specific guidelines for web-based press releases, legal notices, and other documents.* Tips on making web content accessible for people with special needs.Janice (Ginny) Redish has been helping clients and colleagues communicate clearly for more than 20 years. For the past ten years, her focus has been helping people create usable and useful web sites. She is co-author of two classic books on usability: A Practical Guide to Usability Testing (with Joseph Dumas), and User and Task Analysis for Interface Design (with JoAnn Hackos), and is the recipient of many awards. * Clearly-explained guidelines with full color illustrations and examples from actual web sites throughout the book.* Written in easy-to-read style with many "befores" and "afters."* Specific guidelines for web-based press releases, legal notices, and other documents. * Tips on making web content accessible for people with special needs.
Author :
Publisher :
ISBN 13 :
Total Pages : 634 pages
Book Rating : 4.:/5 (319 download)
Download or read book Perspectives on Labour and Income written by and published by . This book was released on 2008 with total page 634 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Great Britain. Parliament. House of Commons
Publisher :
ISBN 13 :
Total Pages : 1366 pages
Book Rating : 4.X/5 (3 download)
Download or read book Parliamentary Debates (Hansard). written by Great Britain. Parliament. House of Commons and published by . This book was released on 1910 with total page 1366 pages. Available in PDF, EPUB and Kindle. Book excerpt: Contains the 4th session of the 28th Parliament through the session of the Parliament.
Author : Great Britain: Parliament: House of Commons: Work and Pensions Committee
Publisher : The Stationery Office
ISBN 13 : 9780215035509
Total Pages : 256 pages
Book Rating : 4.0/5 (355 download)
Download or read book Benefits simplification written by Great Britain: Parliament: House of Commons: Work and Pensions Committee and published by The Stationery Office. This book was released on 2007-07-26 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Benefits Simplification : Seventh report of session 2006-07, Vol. 2: Oral and written Evidence
