Read Books Online and Download eBooks, EPub, PDF, Mobi, Kindle, Text Full Free.
The New National Boatmasters Licence
Download The New National Boatmasters Licence full books in PDF, epub, and Kindle. Read online The New National Boatmasters Licence ebook anywhere anytime directly on your device. Fast Download speed and no annoying ads. We cannot guarantee that every ebooks is available!
Author :Great Britain: Parliament: House of Commons: Transport Committee Publisher :The Stationery Office ISBN 13 :9780215034267 Total Pages :44 pages Book Rating :4.0/5 (342 download)
Book Synopsis The new National Boatmasters' Licence by : Great Britain: Parliament: House of Commons: Transport Committee
Download or read book The new National Boatmasters' Licence written by Great Britain: Parliament: House of Commons: Transport Committee and published by The Stationery Office. This book was released on 2007-05-25 with total page 44 pages. Available in PDF, EPUB and Kindle. Book excerpt: The regulations introducing the new National Boatmasters' Licence have proved to be controversial, with opposition being led by the Company of Watermen and Lightermen of the River Thames, who think it will lower the high standards they have previously maintained. Although they are not alone in their objections, the Thames is the busiest and most complex inland waterway in the UK and can be extremely challenging. In addition there is a problem in the scope of an EU Directive on the harmonisation in inland waterway standards, which unexpectedly, might also apply to the UK. The Committee therefore conclude the Government should suspend the introduction of the new licence until all the issues have been resolved.
Author :Great Britain: Parliament: House of Commons: Transport Committee Publisher :The Stationery Office ISBN 13 :9780215544810 Total Pages :272 pages Book Rating :4.5/5 (448 download)
Book Synopsis The proposal for a national policy statement on ports by : Great Britain: Parliament: House of Commons: Transport Committee
Download or read book The proposal for a national policy statement on ports written by Great Britain: Parliament: House of Commons: Transport Committee and published by The Stationery Office. This book was released on 2010-03-17 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: National Policy Statements (NPS) are a key component of the new planning system for nationally significant infrastructure projects, introduced by the Planning Act 2008. The Act stipulates that a proposal for a National Policy Statement will be subject to public consultation and allows for parliamentary scrutiny before designation as national policy by the Secretary of State. The draft Ports National Policy Statement (Department for Transport, 2009) has been welcomed by many organisations as a good start which can be built upon. The Committee has recommended a number of modifications and expects the Department will improve the draft as a result of the consultation and scrutiny processes. The Committee has reservations regarding the Government's 2007 policy for ports and the lack of guidance on location for port development in the NPS but this, of itself, does not make the NPS unfit for purpose. But the Committee cannot recommend designation at this stage on two counts. Firstly, a key, related policy statement - the National Networks NPS - has yet to be published. Secondly, the organisation likely to be one of the principal decision-makers for port development - the Marine Management Organisation - has yet to be established and so has been unable to comment on guidance that will be of great importance to its role. These are fundamental flaws in the consultation process and the Ports NPS should not be designated until they are rectified.
Author :Great Britain: Parliament: House of Commons: Transport Committee Publisher :The Stationery Office ISBN 13 :9780215037275 Total Pages :68 pages Book Rating :4.0/5 (372 download)
Book Synopsis Galileo by : Great Britain: Parliament: House of Commons: Transport Committee
Download or read book Galileo written by Great Britain: Parliament: House of Commons: Transport Committee and published by The Stationery Office. This book was released on 2007-11-13 with total page 68 pages. Available in PDF, EPUB and Kindle. Book excerpt: Developed as an alternative to the American and Russian military systems, the Galileo programme is an independent European navigation satellite system designed specifically for civilian applications, primarily funded and controlled by the European Union and the European Space Agency. Galileo has potential uses across many sectors, though transport applications such as road and rail traffic monitoring, road pricing systems and air traffic control have been considered key areas of benefit. An earlier Committee report on the topic (HCP 1210, session 2003-04, ISBN 9780215020550), published in November 2004, recognised the potential benefits of the programme for the UK and Europe, but raised concerns over its cost and funding sustainability unless rigorous cost-benefit analyses were undertaken. The programme is currently in its development phase, with the second of two experiemental satellites due to be launched at the end of 2007. It is not expected to be fully operational until 2013-14 (originally this phase was meant to have commenced in 2008), and until Galileo becomes operational, Europe is largely reliant on the American and Russian systems. The Committee's report examines i) the costs, funding and value for money of the programme, including the delays encountered, the UK share of costs, the collapse of the public-private partnership (PPP) negotiations and the governance and procurement strategy; and ii) the impact of the complexity of the EU decision-making process on the programme's future funding and management.
Author :Great Britain: Parliament: House of Commons: Transport Committee Publisher :The Stationery Office ISBN 13 :9780215545039 Total Pages :146 pages Book Rating :4.5/5 (45 download)
Book Synopsis The new European motorcycle test by : Great Britain: Parliament: House of Commons: Transport Committee
Download or read book The new European motorcycle test written by Great Britain: Parliament: House of Commons: Transport Committee and published by The Stationery Office. This book was released on 2010-03-23 with total page 146 pages. Available in PDF, EPUB and Kindle. Book excerpt: In April 2009 a new testing regime, based on the Second EU Driving Licence Directive, was introduced. Deadlines for implementation had not been met and when the new test was finally introduced, it was met with intense criticism and safety concerns. The number of tests taken dropped dramatically in the first few months and the industry suggested that the new test regime would threaten many small businesses and jobs. The Committee was concerned to not only establish whether the test had gone wrong and how problems could be rectified but also to ensure lessons are leaned before the implementation of the Third EU Driving Licence Directive. They concluded that they could not see why the Government failed to obtain derogation from certain speed requirements and that though many elements of the new regime were appropriate it was important to take into account the concerns expressed and consider what adjustments might be required. They also believe that training and instruction for the motorcycle test needs to develop and change to reflect the new test requirements. The off-road module of the test also needs to be amended to allow candidates to adapt their riding to reflect prevailing weather, road and other circumstances. The development of better awareness of motorcyclists among other road users is also crucial and should not be neglected. Though the Government exceeded what was necessary to comply with the EU directive the Committee believes they were right to do so. It is the development of Multi Purpose Test Sites for which justification was weak and implementation inept which represents the least effective element.
Author :Great Britain. Parliament. House of Commons. Transport Committee Publisher :The Stationery Office ISBN 13 :9780215522238 Total Pages :140 pages Book Rating :4.5/5 (222 download)
Book Synopsis Draft Marine Navigation Bill by : Great Britain. Parliament. House of Commons. Transport Committee
Download or read book Draft Marine Navigation Bill written by Great Britain. Parliament. House of Commons. Transport Committee and published by The Stationery Office. This book was released on 2008-07-23 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Draft Marine Navigation Bill was published on 6 May 2008. (Cm. 7370, ISBN 9780101737029 ). A supplementary consultation on the ratification of the Nairobi Convention on the Removal of Wrecks, for which the draft Bill includes the necessary statutory provisions, was published at the same time by the Department for Transport. The Bill covers four main areas: (a) port safety, including measures relating to pilotage, National Occupational Standards for Harbour Masters and pilots, and extending powers of general direction to more harbour authorities; (b) the closure of harbours, and the subsequent relinquishing of the legal rights and duties of the harbour authority; (c) the role of the General Lighthouse Authorities, including their powers of enforcement, the territorial extent of their operations, their commercial work and their pension schemes; and (d) the ratification and implementation of the Nairobi Convention. The introduction of new powers to issue directions to port and harbour authorities and to specify minimum standards of competence for harbour masters and pilots is supported. The provisions relating to General Lighthouse Authorities are a sensible package intended to clarify their powers and put beyond doubt the legal validity of much of the essential work which they have been carrying out for centuries. The provision in the draft Bill to give statutory effect Nairobi International Convention on the Removal of Wrecks will remove from the UK taxpayer a significant potential liability in respect of wrecks in UK waters.
Author :Great Britain: Parliament: House of Commons: Transport Committee Publisher :The Stationery Office ISBN 13 :9780215539861 Total Pages :300 pages Book Rating :4.5/5 (398 download)
Book Synopsis The use of airspace by : Great Britain: Parliament: House of Commons: Transport Committee
Download or read book The use of airspace written by Great Britain: Parliament: House of Commons: Transport Committee and published by The Stationery Office. This book was released on 2009-07-10 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Government's Future of Air Transport strategy aims to significantly increase UK airport capacity over the next two decades to accommodate the predicted growth in demand for air travel. New runways at Heathrow and Stansted airports are two of the key airport development proposals. If all the White Paper-supported airport development proposals came to fruition, current Government forecasts predict that the number of passengers passing through UK airports will increase from 241 million passengers a year in 2007 to 455 million passengers a year in 2030. This UK growth matches air traffic predictions for the whole continent. Eurocontrol, the European Organisation for the Safety of Air Navigation, predicts that European air traffic will double by 2020. If rising demand for air travel is to be met effectively through additional airport capacity, a corresponding increase in airspace capacity must be realised. However, a country's airspace, the portion of atmosphere above its territory and territorial waters, controlled by that country is a finite resource. UK airspace, particularly in the South East of England, is already some of the busiest and most complex to manage in the world. This will almost certainly require improvements in the efficiency of the UK air traffic management system.The Committee's inquiry aims to look at how to meet these challenges. Its findings are aimed at those organisations responsible for airspace-related decisions in the UK: the CAA, NATS, and the Department for Transport. Passenger numbers and freight demand globally have declined in 2008 and in the first months of 2009. In its conclusions and recommendations the Committee covered the management of airspace, strategy, change and co-ordination in airspace management, environmental impacts of airspace changes and European developments.
Author :Great Britain. Parliament. House of Commons. Transport Committee Publisher :The Stationery Office ISBN 13 :9780215522221 Total Pages :426 pages Book Rating :4.5/5 (222 download)
Book Synopsis Delivering a Sustainable Railway by : Great Britain. Parliament. House of Commons. Transport Committee
Download or read book Delivering a Sustainable Railway written by Great Britain. Parliament. House of Commons. Transport Committee and published by The Stationery Office. This book was released on 2008 with total page 426 pages. Available in PDF, EPUB and Kindle. Book excerpt: The White Paper, 'Delivering a sustainable railway' (Cm. 7176, ISBN 9780101717625) published on July 2007 and set the Government's general vision for the railways for the next thirty years. Network Rail's engineering overruns at New Year 2008 caused tremendous inconvenience to passengers across the country and inevitably shaped the Committee's oral evidence sessions. The Committee's investigation, along with analyses from the Office of Rail Regulation (ORR) have led them to believe that the engineering overruns are symptonatic of crucial system flaws which have to be resolved if there is to be any hope of getting a sustainable railway, as promised in the White Paper. This report covers both subjects
Author :Great Britain. Parliament. House of Commons. Transport Committee Publisher :The Stationery Office ISBN 13 :9780215553553 Total Pages :80 pages Book Rating :4.5/5 (535 download)
Book Synopsis Mobility Scooters by : Great Britain. Parliament. House of Commons. Transport Committee
Download or read book Mobility Scooters written by Great Britain. Parliament. House of Commons. Transport Committee and published by The Stationery Office. This book was released on 2010 with total page 80 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the light of anecdotal accounts of accidents involving the vehicles, but little hard evidence, MPs urge the Government to collect better data on the use of scooters as well as incidents and injuries where they are involved. To develop sound policy, we need a comprehensive evidence base detailing the number and nature of incidents involving mobility scooters on the UK's pavements and roads. Only by doing so, will issues such as the legal status of mobility scooters, the appropriateness of proficiency tests and the rights of users to take the vehicles on public transport be adequately addressed. The Committee's report notes that the Department for Transport has launched a consultation on many of these issues, but is concerned that after a similar review in 2005, Ministers failed to act on many of its findings. With a growing number of mobility scooter users on the UK's pavements and roads, the MPs call on the Government to take decisive action where necessary.
Author :Great Britain. Parliament. House of Commons. Transport Committee Publisher :The Stationery Office ISBN 13 :9780215529206 Total Pages :250 pages Book Rating :4.5/5 (292 download)
Book Synopsis School Travel by : Great Britain. Parliament. House of Commons. Transport Committee
Download or read book School Travel written by Great Britain. Parliament. House of Commons. Transport Committee and published by The Stationery Office. This book was released on 2009 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: In a report out today (HCP 352 session 08/09 ISBN 9780215529206), the House of Commons Transport Select Committee tells education and transport ministers they must do far more to produce a modal shift away from cars towards public transport, dedicated school transport including ’Yellow Buses', walking and safer cycling schemes for British school children. The Transport Committee Chairman Louise Ellman MP says: "Young people deserve safe and affordable travel to education, leisure and employment. The journeys people make when young will influence their preferences and habits in adulthood." Also "Both the Department for Children, Schools and Families and the Department for Transport urgently need to identify how they are going to ensure children and young adults are not denied opportunities because public transport is either inadequate or too costly. In particular, travel should not present a barrier to accessing the new Diploma courses. For similar reasons much more should be done to identify children eligible for free school transport." The Committee recognise in their report that no single model will suit all situations and that car travel to school can be the most suitable method in some circumstances. However, they call on ministers to: provide high quality guidance and examples of best practice to illustrate when a dedicated school bus system is appropriate; top up the Education Maintenance Allowance for students from low income families and extend similar support for young people engaged in the new 14-19 diplomas; do more to encourage local authorities to identify pupils eligible for free school transport; consider the viability of a concessionary scheme offering reduced fares to young people; ensure that the Department for Transport, Department of Health and the Department for Children, Schools and Families work together so that national policy and practical implementation at the local level deliver both value for money and a greater number of joint initiatives that promote walking and cycling; help local authorities address the inherent tension between school choice and travel impact by raising awareness of sustainable school travel issues amongst parents and young people when they are selecting schools; in rural areas, review whether the maximum travel distance under which free transport may be provided allows for sufficient choice of schools; monitor the effectiveness of School Travel Plans. The Committee also calls on local authorities to consider new ways to fund and run innovative schemes that integrate transport, health and educational objectives for school travel.
Author :Great Britain: Parliament: House of Commons: Transport Committee Publisher :The Stationery Office ISBN 13 :9780215553256 Total Pages :234 pages Book Rating :4.5/5 (532 download)
Book Synopsis The major road network by : Great Britain: Parliament: House of Commons: Transport Committee
Download or read book The major road network written by Great Britain: Parliament: House of Commons: Transport Committee and published by The Stationery Office. This book was released on 2010-03-30 with total page 234 pages. Available in PDF, EPUB and Kindle. Book excerpt: Incorporating HC 533, session 2008-09
Author :Great Britain: Parliament: House of Commons: Transport Committee Publisher :The Stationery Office ISBN 13 :9780215530523 Total Pages :76 pages Book Rating :4.5/5 (35 download)
Book Synopsis The Effects of Adverse Weather Conditions on Transport by : Great Britain: Parliament: House of Commons: Transport Committee
Download or read book The Effects of Adverse Weather Conditions on Transport written by Great Britain: Parliament: House of Commons: Transport Committee and published by The Stationery Office. This book was released on 2009-05-29 with total page 76 pages. Available in PDF, EPUB and Kindle. Book excerpt: The snowfall on 1 and 2 February 2009, the heaviest since 1991, had a drastic impact on transport in London, which had no bus service for most of the morning of 2 February. Overground trains and London Underground services were also affected by delays and cancellations. Disruption to services also affected other areas of the country and continued for several days. This report looks at why public transport had been disrupted and whether this disruption was handled better or worse by different authorities, whether planning and preparation by local authorities and the Highways Agency was sufficient, and whether co-ordination between the bodies involved in responding to the heavy snow was adequate. Local authorities and agencies need to examine any weaknesses or potential improvements to emergency plans that may have emerged from the events on 1-2 February. Responses to heavy snow and its impact on traffic can be improved, but these are to do with planning and co-ordination, not increased spending: extra money, increased salt stocks or more snow ploughs are not the solution. The report finds that three key elements are required for a successful response to severe weather: the relationship between all the bodies involved in ensuring that the road network and public transport systems can operate; emergency recovery plans and winter maintenance plans should give a clear indication of what the priorities for salting and gritting should be and that these priorities have been agreed with public transport operators and the emergency services; the presence of good leadership. Co-ordination, prioritisation and visible leadership are vital to the success and speed of recovery following severe weather.
Author :Great Britain: Parliament: House of Commons: Transport Committee Publisher :The Stationery Office ISBN 13 :9780215514134 Total Pages :170 pages Book Rating :4.5/5 (141 download)
Book Synopsis The future of BAA by : Great Britain: Parliament: House of Commons: Transport Committee
Download or read book The future of BAA written by Great Britain: Parliament: House of Commons: Transport Committee and published by The Stationery Office. This book was released on 2008-03-14 with total page 170 pages. Available in PDF, EPUB and Kindle. Book excerpt: BAA Limited owns and operates seven UK airports: Heathrow, Gatwick, Stansted, Southampton, Glasgow, Edinburgh and Aberdeen. They handle nearly 150 million passengers a year, and are a vital part of the country's transport infrastructure. In the light of the Office of Fair Trading's referral of BAA to the Competition Commission, to investigate whether BAA's market position was limiting competition in the UK aviation sector, the Committee set up its own inquiry. It particularly wanted to consider: the regulatory framework; the quality of service provided; the size and quality of investment; any consequences following the acquisition of BAA by Ferrovial; the implications of further runway and terminal capacity; how more competition could be introduced into the market. The Committee concludes that the drawbacks of common ownership outweigh the advantages, and identifies a problem with service quality. It believes that increased competition is possible, and hopes the Competition Commission will ensure a healthy, competitive airport sector for the future.
Author :Great Britain. Parliament. House of Commons. Transport Committee Publisher :The Stationery Office ISBN 13 :9780215524034 Total Pages :418 pages Book Rating :4.5/5 (24 download)
Book Synopsis Ending the Scandal of Complacency by : Great Britain. Parliament. House of Commons. Transport Committee
Download or read book Ending the Scandal of Complacency written by Great Britain. Parliament. House of Commons. Transport Committee and published by The Stationery Office. This book was released on 2008 with total page 418 pages. Available in PDF, EPUB and Kindle. Book excerpt: Although road accident deaths have halved between 1958 and 2007 whilst the number of licensed motor vehicles and vehicle mileage covered increased by 400 per cent, the current rate of 3,000 deaths and 250,000 injuries is still an unacceptably high level. Road accidents are the largest single cause of death for people between the ages of 5 and 35 in Britain, and road accidents cost our economy some £18 billion each year. The number of deaths and injuries on roads far outweighs the deaths and injuries in other transport modes, and should be viewed as a major public health problem. The Government should establish a British Road Safety Survey to track overall casualty and safety trends, and review current methods for recording road-traffic injuries. The Committee recommends a systems approach to road safety: ensuring the vehicle, the road infrastructure, regulations and driver training are designed to similar safety and performance standards. Other recommendations include: more 20 mph speed limits; a more proactive approach to determining the safety benefits of new vehicle technologies; action on young drivers - who represent a disproportionate risk to road users - and vulnerable users: motorcyclists, elderly and child pedestrians and cyclists, horse riders; a higher priority given to enforcement of drink-drive and drug-drive offences. The Committee recommends the establishment of an independent Road Safety Commission with powers to work across the whole of government, ensuring that a high priority and adequate resources are given to road safety and that all government departments and agencies give active support. The Government should also establish a road accident investigation branch, like those in aviation, rail and marine.
Author :Great Britain: Parliament: House of Commons: Transport Committee Publisher :The Stationery Office ISBN 13 :0215035232 Total Pages :68 pages Book Rating :4.2/5 (15 download)
Book Synopsis Novice drivers by : Great Britain: Parliament: House of Commons: Transport Committee
Download or read book Novice drivers written by Great Britain: Parliament: House of Commons: Transport Committee and published by The Stationery Office. This book was released on 2007-07-19 with total page 68 pages. Available in PDF, EPUB and Kindle. Book excerpt: Novice drivers (those with less than three years driving experience) are among the most vulnerable drivers on our roads, particularly in the first year after passing their test, with one research study finding that nearly one fifth of new drivers were involved in at least one crash within one year of passing their tests. The Committee's report examines a number of options designed to create a more structured approach to learning to drive, in order to help reduce road deaths and injuries amongst novice drivers and the victims of their inexperience. Options include establishing a minimum learning period; graduated driver licensing so that there might be a restriction on driving at night for a certain period after passing a test or a limit on the car engine size allowed; and driver education schemes designed to influence people at a young age to address the development of over-confident attitudes. It also considers the role of the insurance industry and measures to make traffic law enforcement more effective, particularly for disqualified and unlicensed drivers. Recommendations include: i) the introduction of a minimum 12-month learning period, thereby establishing the minimum age for holding a full driving licence at 18 years, in line with most European countries; ii) the need to evaluate the enforceability of two blood alcohol concentration limits, one for novice drivers and one for the general driving populations; iii) the need for further research to understand the scale and nature of the crash involvement of novice drivers, as distinct from young drivers; and iv) reforming the driver training and testing framework including a mandatory continuous professional development programme for all driving instructors.
Author :Great Britain: Parliament: House of Commons: Transport Committee Publisher :The Stationery Office ISBN 13 :9780215035813 Total Pages :136 pages Book Rating :4.0/5 (358 download)
Book Synopsis The draft Local Transport Bill and the Transport Innovation Fund by : Great Britain: Parliament: House of Commons: Transport Committee
Download or read book The draft Local Transport Bill and the Transport Innovation Fund written by Great Britain: Parliament: House of Commons: Transport Committee and published by The Stationery Office. This book was released on 2007-08-03 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt: The draft Local Transport Bill consists of a package of measures intended to promote stronger joint working between local authorities and bus operators, to support the introduction of local road pricing schemes and to enable changes to be made to local transport governance. This report follows the structure of the draft Bill. Although the remarks are related to specific clauses some of the recommendations have a more general application. Included with the report is consideration of the Transport Innovation Fund, which is closely linked to congestion and the draft Bill. The Committee is however unhappy that at the end of their inquiry the Secretary of State announced further consultation on parts of the Bill related to the powers and status of the traffic commissioners on reform of the Bus Service Operators' Grant and transitional arrangements for quality contract schemes.
Author :Great Britain: Parliament: House of Commons: Transport Committee Publisher :The Stationery Office ISBN 13 :9780215544322 Total Pages :68 pages Book Rating :4.5/5 (443 download)
Book Synopsis The performance of the Department for Transport by : Great Britain: Parliament: House of Commons: Transport Committee
Download or read book The performance of the Department for Transport written by Great Britain: Parliament: House of Commons: Transport Committee and published by The Stationery Office. This book was released on 2010-03-04 with total page 68 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this report the Transport Committee calls on the Government to implement the vision for transport - including improved traffic flows on motorways, rail electrification and high speed rail, reducing greenhouse gas emissions from transport - that has been established under the current Secretary of State, Lord Adonis. The Department has made progress in a number of important areas, both recently and over the past decade, and has also established a new sense of direction, despite a too-frequent change of ministers. The Committee reviews progress against the Government's integrated transport plan, 'Transport 2010', which was adopted in 2000. Whilst much has been achieved, the ambition to build up to 25 light rail lines has not. It calls on the Government to publish a comprehensive progress report against the targets that it set itself. It also calls for strong action on local bus services which, outside London, are still not integrated with other local transport services. Bus use outside London continues to decline, apart from a slight increase after the introduction of free bus travel for older and disabled people. The Committee calls for full implementation of the Local Transport Act which gives local authorities powers to introduce bus quality partnerships and quality contracts; and for the Traffic Commissioners to be given adequate resources to carry out punctuality monitoring.
Author :Great Britain. Parliament. House of Commons. Transport Committee Publisher :The Stationery Office ISBN 13 :9780215524263 Total Pages :80 pages Book Rating :4.5/5 (242 download)
Book Synopsis The Opening of Heathrow Terminal 5 by : Great Britain. Parliament. House of Commons. Transport Committee
Download or read book The Opening of Heathrow Terminal 5 written by Great Britain. Parliament. House of Commons. Transport Committee and published by The Stationery Office. This book was released on 2008 with total page 80 pages. Available in PDF, EPUB and Kindle. Book excerpt: BAA opened Heathrow's fifth terminal for business on 27 March, after six years of construction at a cost of £4.3bn, on time and within budget. Passengers had been promised a "calmer, smoother, simpler airport experience". Multiple problems, however, meant that on the first day of operation alone, 36,584 passengers were frustrated by the 'Heathrow hassle' that Terminal 5 (T5) had been designed to eliminate. Problems were experienced with the baggage system, car parking, security searches and aspects of the building itself. When the baggage system failed, luggage piled up to such an extent that it was transported by road to be sorted off-site. According to British Airways, 23,205 bags required manual sorting before being returned to their owners. The Committee finds that most of these problems were caused by one of two main factors: insufficient communication between owner and operator, and poor staff training and system testing. The Committee was pleased to find that steps were being taken at all levels to address the problems at the source of T5's problems, and BAA, British Airways and the union Unite are working together to make Terminal 5 a success.
