The Management Of Wicked Problems In Health And Social Care

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The Management of Wicked Problems in Health and Social Care

Author : Will Thomas
Publisher : Routledge
ISBN 13 : 1351592521
Total Pages : 232 pages
Book Rating : 4.3/5 (515 download)

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Book Synopsis The Management of Wicked Problems in Health and Social Care by : Will Thomas

Download or read book The Management of Wicked Problems in Health and Social Care written by Will Thomas and published by Routledge. This book was released on 2018-10-04 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: At a time of growing pressure on health and social care services, this book draws together contributions which highlight contemporary challenges for their management. Providing a range of contributions that draw on a Critical Management Studies perspective the book raises macro-level concerns with theory, demographics and economics on the one hand, as well as micro-level challenges of leadership, voice and engagement on the other. Rather than being an attempt to define the ‘wickedness’ of problems in this field, this book provides new insights designed to be of interest and value to researchers, students and managers. Contributions from international researchers explore four main topics: identifying contemporary challenges in health and social care; managing, leading and following; listening to silent voices in delivering change; and new methodologies for understanding care challenges. The concerns discussed in this volume are ‘wicked’ in so far as they are persistent, pernicious and beyond the curative abilities of any single organisation or profession. Such problems require collaboration but also new approaches to listening to those who suffer their effects. This book demonstrates such listening through its engagement with policy makers, leaders, followers, professions, patients, forgotten groups and silenced voices. Moreover, it considers how future research might be transformed so as to shine a more inclusive light on ‘wicked’ problems and their amelioration. This is a timely and engaging book that challenges you – the reader – to think again about how we should look at, engage with and support all those involved in health and social care.

Making Wicked Problems Governable?

Author : Ewan Ferlie
Publisher : Oxford University Press
ISBN 13 : 0199603014
Total Pages : 299 pages
Book Rating : 4.1/5 (996 download)

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Book Synopsis Making Wicked Problems Governable? by : Ewan Ferlie

Download or read book Making Wicked Problems Governable? written by Ewan Ferlie and published by Oxford University Press. This book was released on 2013-03-28 with total page 299 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book analyses the developments of inter-organizational networks in the UK National Health Service during the New Labour period, combining empirical case studies from various policy arenas (clinical genetics, cancer networks, sexual health networks, and long term care) with a theoretically informed analysis.

Making Wicked Problems Governable?

Author : Ewan Ferlie
Publisher : OUP Oxford
ISBN 13 : 0191641421
Total Pages : 300 pages
Book Rating : 4.1/5 (916 download)

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Book Synopsis Making Wicked Problems Governable? by : Ewan Ferlie

Download or read book Making Wicked Problems Governable? written by Ewan Ferlie and published by OUP Oxford. This book was released on 2013-03-28 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: Over the last thirty years, scholars of health care organizations have been searching for concepts and images to illuminate their underlying, and shifting, modes of organizing. Nowhere has this controversy been more intense than in the United Kingdom, given the long succession of top down reorganizations within the National Health Service (NHS) over the last thirty years. This book characterises the nature of key reforms - namely managed networks - introduced in the UK National Health Service during the New Labour period (1997-2010), combining rich empirical case material of such managed networks drawn from different health policy arenas (clinical genetics, cancer networks, sexual health networks, and long term care) with a theoretically informed analysis. The book makes three key contributions. Firstly, it argues that New Labour's reforms included an important network element consistent with underlying network governance ideas, specifying conditions of 'success' for these managed networks and exploring how much progress was empirically evident. Secondly, in order to conceptualise many of the complex health policy arenas studied, the book uses the concept of 'wicked problems': problematic situations with no obvious solutions, whose scope goes beyond any one agency, often with conflicting stakeholder interests, where there are major social and behavioural dimensions to be considered alongside clinical considerations. Thirdly, it makes a contribution to the expanding Foucauldian and governmentality-based literature on health care organizations, by retheorising organizational processes and policy developments which do not fit either professional dominance or NPM models from a governmentality perspective. From the empirical evidence gathered, the book argues that managed networks (as opposed to alternative governance modes of hierarchy or markets) may well be the most suitable governance mode in those many and expanding policy arenas characterised by 'wicked problems', and should be given more time to develop and reach their potential.

The Wicked Problems of Police Reform in Canada

Author : Laura Huey
Publisher : Taylor & Francis
ISBN 13 : 100063227X
Total Pages : 134 pages
Book Rating : 4.0/5 (6 download)

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Book Synopsis The Wicked Problems of Police Reform in Canada by : Laura Huey

Download or read book The Wicked Problems of Police Reform in Canada written by Laura Huey and published by Taylor & Francis. This book was released on 2022-08-12 with total page 134 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book looks at police reform in Canada, arguing that no significant and sustainable reform can occur until steps are taken to answer the question of 'What exactly do we want police to do?' Adding challenge to this is that setting boundaries on what we expect the police to do requires grappling with the complex social problems we ask them to resolve. In public policy language, these are ‘wicked problems’ – social or cultural issues frequently seen as intractable. Authors Huey, Ferguson, and Schulenberg, all policing scholars, draw on a unique collection of data to explore these issues: over 20 years of research (2000– 2021) ranging from in-depth interviews, surveys, and field observations to document analysis and systematic social observation. Pooling this data generates a national-level picture of changes in the policing operational environment over these decades. This book focuses on four particular wicked problems (mental health, substance misuse, homelessness, missing persons) with causes and potential preventative treatments that lie primarily outside the criminal justice system and yet continue to be treated as 'policing problems.' Bringing about changes in public policing requires changes in public policy, and these are precisely the types of wicked problems that need innovative policy solutions. This book is suitable for a wide range of audiences within and outside Canada, including law enforcement and community leaders; scholars and policy experts who specialize in policing; students of criminal justice, organizations, and management; and citizen-consumers of information about policing.

Systems thinking: strengthening health systems in practice

Author : Kara Durski
Publisher : Frontiers Media SA
ISBN 13 : 283254066X
Total Pages : 140 pages
Book Rating : 4.8/5 (325 download)

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Book Synopsis Systems thinking: strengthening health systems in practice by : Kara Durski

Download or read book Systems thinking: strengthening health systems in practice written by Kara Durski and published by Frontiers Media SA. This book was released on 2023-12-12 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt: As health systems all over the world not only recover from COVID-19, but learn to adapt to contexts of increasing uncertainty amidst persistent challenges, it is clear that systems thinking has never been needed more. Systems thinking is an approach to problem-solving that views problems as part of a wider dynamic system. It recognizes and prioritizes the understanding of linkages, relationships, interactions and interdependencies among the components of a system that give rise to the system’s observed behaviour. Systems thinking is a philosophical frame, and it can also be considered a method with its own tools. Identifying ways in the short and long-term which strengthen health systems is critical and applied systems thinking offers opportunities to do this. Systems thinking is often considered to be a field, a discipline, a philosophical approach and a set of tools and methods and can be defined as a way to understand and improve complex issues and situations. Despite broad consensus that systems thinking is important in health systems strengthening, it remains underutilized by researchers, public health practitioners and health decision makers. Further, a gap remains in the translation from concept to policy.

Relationship-based Social Work with Adults

Author : Heidi Dix
Publisher : Critical Publishing
ISBN 13 : 1912096986
Total Pages : 210 pages
Book Rating : 4.9/5 (12 download)

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Book Synopsis Relationship-based Social Work with Adults by : Heidi Dix

Download or read book Relationship-based Social Work with Adults written by Heidi Dix and published by Critical Publishing. This book was released on 2019-07-04 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: There has been a resurgent interest in relationship-based practice and the Care Act 2014 recognises the significance of effective working relationships with service users and carers to ensure a person-centred approach and effective participation and co-production. The Care Act advocates a strengths-based, whole family approach to assessment, care and support planning. Relationship, putting the person at the centre of the process, lies at the heart of this approach. This book is a practice-based exploration of relationship-based practice for social work with adults that looks at underpinning theory, legislation and policy drivers, value perspectives and skills in practice. The first part of the book introduces relationship-based practice and theoretical concepts, such as psycho-social and psycho-dynamically informed approaches to practice which highlight the complexities of relationships, at conscious and unconscious levels, both from the service user/carer perspective and the professional's perspective, where reflection and use of self are key; it critically explores the legislation and policy context. A conceptual model called IDEAS is introduced which provides a framework for the second part of the book, by breaking down the discussion into relevant practice issues. Here theory, skills and values are applied through case examples to illustrate the efficacy of relationship-based practice across a range of practice settings in social work with adult service users and carers.

Global Mindedness in International Social Work Practice

Author : Janet Carter Anand
Publisher : Bloomsbury Publishing
ISBN 13 : 135031336X
Total Pages : 202 pages
Book Rating : 4.3/5 (53 download)

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Book Synopsis Global Mindedness in International Social Work Practice by : Janet Carter Anand

Download or read book Global Mindedness in International Social Work Practice written by Janet Carter Anand and published by Bloomsbury Publishing. This book was released on 2019-04-10 with total page 202 pages. Available in PDF, EPUB and Kindle. Book excerpt: International' social work is too often used as a bolt on subject which considers 'others' outside the 'national' framework. Instead this book encourages readers to embrace the concept of 'globally minded social work practice'. This means paying closer attention to globalisation and broader issues of social justice, mirroring the kind of changing professional context social workers practice in today. Drawing on a Local-Global-Local framework, the authors promote critical reflection and dialogue across diverse contexts of practice. They outline why global mindedness is a priority for the future of social work practice before considering how it is defined and applied in practice. Examples are drawn from a wide range of contexts including working with children, young people, adults and communities across different countries.

Social Innovation in Higher Education

Author : Carmen Păunescu
Publisher : Springer Nature
ISBN 13 : 3030840441
Total Pages : 316 pages
Book Rating : 4.0/5 (38 download)

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Book Synopsis Social Innovation in Higher Education by : Carmen Păunescu

Download or read book Social Innovation in Higher Education written by Carmen Păunescu and published by Springer Nature. This book was released on 2022-01-01 with total page 316 pages. Available in PDF, EPUB and Kindle. Book excerpt: This open access book offers unique and novel views on the social innovation landscape, tools, practices, pedagogies, and research in the context of higher education. International, multi-disciplinary academics and industry leaders present new developments, research evidence, and practice expertise on social innovation in higher education institutions (HEIs), across academic and professional disciplines. The book includes a selected set of peer-reviewed chapters presenting different perspectives against which relevant actors can identify and analyse social innovation in HEIs. The volume demonstrates how HEIs can respond to societal challenges, support positive social change, and contribute to the development of international public policy discourse. It answers the question ‘how does the present higher education system, in different countries, promote social innovation and create social change and impact’. In answering this question, the book identifies factors driving success as well as obstacles. Furthermore, it examines how higher education innovation assists societal challenges and investigates the benefits of effective social innovation engagement by HEIs. The interdisciplinary approach of the volume makes it a must-read for scholars, students, policy-makers, and practitioners of economics, education, business and management, political science, and sociology interested in a better understanding of social innovation.

Social Marketing and Social Change

Author : R. Craig Lefebvre
Publisher : John Wiley & Sons
ISBN 13 : 111823524X
Total Pages : 592 pages
Book Rating : 4.1/5 (182 download)

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Book Synopsis Social Marketing and Social Change by : R. Craig Lefebvre

Download or read book Social Marketing and Social Change written by R. Craig Lefebvre and published by John Wiley & Sons. This book was released on 2013-01-18 with total page 592 pages. Available in PDF, EPUB and Kindle. Book excerpt: How can we facilitate more effective, efficient, equitable and sustainable solutions to the problems that confound our communities and world? Social marketing guru R. Craig LeFebvre weaves together multi-level theories of change, research and case studies to explain and illustrate the development of social marketing to address some of society’s most vexing problems. The result is a people-centered approach that relies on insight and empathy as much as on data for the inspiration, design and management of programs that strive for changes for good. This text is ideal for students and professionals in health, nonprofit, business, social services, and other areas. “This is it -- the comprehensive, brainy road map for tackling wicked social problems. It’s all right here: how to create and innovate, build and implement, manage and measure, scale up and sustain programs that go well beyond influencing individual behaviors, all the way to broad social change in a world that needs the help.”—Bill Novelli, Professor, McDonough School of Business, Georgetown University, former CEO, AARP and founder, Porter Novelli and the Campaign for Tobacco-Free Kids “I’m unaware of a more substantive treatise on social marketing and social change. Theoretically based; pedagogically focused; transdisciplinary; innovative; and action oriented: this book is right for our time, our purpose, and our future thinking and action.”—Robert Gold, MS, PhD, Professor of Public Health and Former Dean of the School of Public Health at the University of Maryland, College Park “This book -- like its author -- is innovative and forward-looking, yet also well-grounded in the full range of important social marketing fundamentals.”—Edward Maibach, MPH, PhD, University Professor and Director, Center for Climate Change Communication, George Mason University

Leadership in Educational Contexts in Finland

Author : Raisa Ahtiainen
Publisher : Springer Nature
ISBN 13 : 3031376048
Total Pages : 387 pages
Book Rating : 4.0/5 (313 download)

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Book Synopsis Leadership in Educational Contexts in Finland by : Raisa Ahtiainen

Download or read book Leadership in Educational Contexts in Finland written by Raisa Ahtiainen and published by Springer Nature. This book was released on 2023-10-06 with total page 387 pages. Available in PDF, EPUB and Kindle. Book excerpt: This open access book provides a comprehensive overview and in-depth coverage of contemporary aspects of leadership in the field of education in Finland. It brings together Finnish scholars to critically explore and discuss leadership in education in the context of the Finnish education system and in relation to international discourses around the topic. It discusses the phenomenon of leadership in educational contexts through several novel empirical and theoretical research designs. It includes themes such as distributed leadership and collaborative governance, changing aspects in the leadership profession, and contradictions in everyday organizational practices and realities. The work also combines conceptual discussions in educational and pedagogical leadership to analyze and to clarify the theoretical and conceptual multidimensionality and ambiguities.

Clinical Leadership in Nursing and Healthcare

Author : David Stanley
Publisher : John Wiley & Sons
ISBN 13 : 1119869366
Total Pages : 500 pages
Book Rating : 4.1/5 (198 download)

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Book Synopsis Clinical Leadership in Nursing and Healthcare by : David Stanley

Download or read book Clinical Leadership in Nursing and Healthcare written by David Stanley and published by John Wiley & Sons. This book was released on 2022-09-20 with total page 500 pages. Available in PDF, EPUB and Kindle. Book excerpt: CLINICAL LEADERSHIP IN NURSING AND HEALTHCARE Clinical Leadership in Nursing and Healthcare offers a range of tools and topics that support and foster clinically focused nurses and other healthcare professionals to develop their leadership skills and strategies. The textbook is helpfully divided into three parts: information on the attributes of clinical leaders, the tools healthcare students and staff can use to develop their leadership potential, and clinical leadership issues. It also outlines a number of principles, frameworks, and topics that support nurses and healthcare professionals to develop and deliver effective clinical care as clinical leaders. Lastly, each chapter has a range of reflective questions and self-assessments to help consolidate learning. The newly revised third edition has been updated in light of recent key changes in health service approaches to care and values. While it covers a wide spectrum of practical topics, Clinical Leadership in Nursing and Healthcare also includes information on: Theories of leadership and management, organisational culture, gender, generational issues and leaders, project management, quality initiatives, and working in teams Managing change, effective clinical decision making, how to network and delegate, how to deal with conflict, and implementing evidence-based practice Congruent leadership, the link between values and actions, authentic leadership, leaving behind control as an objective, and managing power Why decisions go wrong, techniques for developing creativity, barriers to creativity, conflict resolution and management, negotiation, self-talk, and leading in a crisis With expert input from a diverse collection of experienced contributors, Clinical Leadership in Nursing and Healthcare is an invaluable resource for new leaders trying to establish themselves and existing leaders looking to perform at a higher level when it comes to quality and effective patient care.

Co-production and Japanese Healthcare

Author : Victor A. Pestoff
Publisher : Routledge
ISBN 13 : 100034827X
Total Pages : 206 pages
Book Rating : 4.0/5 (3 download)

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Book Synopsis Co-production and Japanese Healthcare by : Victor A. Pestoff

Download or read book Co-production and Japanese Healthcare written by Victor A. Pestoff and published by Routledge. This book was released on 2021-04-15 with total page 206 pages. Available in PDF, EPUB and Kindle. Book excerpt: Healthcare in most developed countries face a complex and partly contradictory mix of financial, social and political challenges. Fiscal strains combined with New Public Management agendas have caused severe cutbacks and calls for greater efficiency in public healthcare, resulting in a growing concern about service quality. Co-production and Japanese Healthcare explores a possibility to address these issues from a new perspective that emphasizes greater collaboration between the staff and patients. Here professionals and patients/clients act as ‘partners to co-produce healthcare through their mutual contributions’. Japan has a unique system of two user-owned healthcare providers with nearly 200 hospitals, 500 clinics and 50,000 beds. However, they differ from each other and from public hospitals, in terms of their work environment, service quality, governance models and social values. This volume compares cooperative and public healthcare providers at ten hospitals across Japan with survey data from the staff, as well as from the patients and volunteers at four hospitals. It will be of interest to researchers, academics, and students in the fields of healthcare management, public and non-profit management, human resource management.

Making Sense of Organizational Change and Innovation in Health Care

Author : Anne Reff Pedersen
Publisher : Routledge
ISBN 13 : 0429638868
Total Pages : 226 pages
Book Rating : 4.4/5 (296 download)

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Book Synopsis Making Sense of Organizational Change and Innovation in Health Care by : Anne Reff Pedersen

Download or read book Making Sense of Organizational Change and Innovation in Health Care written by Anne Reff Pedersen and published by Routledge. This book was released on 2019-09-20 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores the hospital via organisational ethnography (OE), an approach that involves a mix of fieldwork methods designed to analyse the hospital which also includes participatory observation, qualitative interviews and shadowing. One way to define a hospital is by its high level of formal organisation, resulting in written or digital communication as the main source of communication in patient journals, minutes and medical and quality guidelines. In contrast, in this book, the aspects of the informal organisation will be the focus. In spite of the many formal regulations of healthcare, hospitals are also chaotic organising places where many different groups of people interact in order to negotiate, to practice and to make sense of daily work tasks. The underlying argument is that, in the mundane everyday life of hospitals, frontline workers and their interactions with patients and local managers remain at the core of organising hospitals. The overall purpose of this book is to report stories back from the field of healthcare, demonstrating how people, spaces and work (as examples of events) become important elements of organising hospitals. The book will be of interest to students and scholars in and across healthcare management, organisation studies, ethnography, sociology, qualitative methods, anthropology, service management and cultural studies.

Society as an Interaction Space

Author : Hanna Lehtimäki
Publisher : Springer Nature
ISBN 13 : 981150069X
Total Pages : 332 pages
Book Rating : 4.8/5 (115 download)

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Book Synopsis Society as an Interaction Space by : Hanna Lehtimäki

Download or read book Society as an Interaction Space written by Hanna Lehtimäki and published by Springer Nature. This book was released on 2020-02-29 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: As digitalization and social media are increasingly blurring the boundaries between traditional societal, political, and economic institutions, this book provides a cross-disciplinary examination of value co-creation. From various standpoints, it examines how institutions contribute to service ecosystems and how digitalization is transforming value co-creation in these ecosystems. Further, the book shares new perspectives on relational dynamics among government, companies, and citizens. These insights fill the gaps between service science and political science by integrating institutional logics into the concept of value co-creation. The book subsequently examines society as an interaction space. Topics discussed include the new logic and transformation mechanisms of economic activities, citizen participation, governance, and policy-making in the face of technological innovations, market-based reforms, and the risk of disconnect between citizens and policy-making. Here the focus is on value co-creation in complex adaptive systems where institutions, individuals, and businesses negotiate value and interests in networked relations. In closing, the book presents a range of empirical case studies on value co-creation, which provide examples of active networked citizenship, innovative governance and policy-making, democratic leadership, and trust-building dialogue among institutions. The studies address the context of Nordic countries, recognized as world-leading democracies. Pursuing a systems approach, the book articulates a social reality composed of interacting and interconnected elements that cannot be captured with only micro or macro levels of analysis. Service ecosystems are considered as configurations of people and technologies embedded in institutionalized rules, cultural meanings, and practices, offering valuable insights into the service-centered view of markets and society. Given the breadth and depth of its coverage, the book offers a valuable resource for all students and scholars interested in understanding and envisioning the future democratic landscape.

Innovating Healthcare

Author : John Storey
Publisher : Routledge
ISBN 13 : 0429850301
Total Pages : 204 pages
Book Rating : 4.4/5 (298 download)

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Book Synopsis Innovating Healthcare by : John Storey

Download or read book Innovating Healthcare written by John Storey and published by Routledge. This book was released on 2019-11-25 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: Why is there a need to ‘innovate healthcare’? The basic reason stems from the sheer scale of the challenges now facing healthcare provision in the UK and across many other countries. The aim of this book is to interrogate past and current attempts to innovate in this arena and to draw-out the key lessons. Innovating Healthcare: The Role of Political, Managerial and Clinical Leadership presents the latest state of knowledge based on original data from a series of NIHR-funded research projects set in the context of a review of extensive secondary research. The book draws upon first-person verbatim accounts of change attempts made by doctors and other clinicians as well as upon research findings about the roles played by policy-makers and managers. The analysis draws upon theory and practice in leadership, innovation and institution-building. The mutually-reinforcing contributions of political, managerial and clinical leadership are at the core of the investigative narrative. This book will be of interest to students and researchers, clinicians and managers in the health and care sectors as well as policy-makers. While the focus in on healthcare, the book has wider relevance for students of management, leadership, innovation and organizational studies. The Open Access version of this book, available at http://www.taylorfrancis.com, has been made available under a Creative Commons Attribution-Non Commercial-No Derivatives 4.0 license

Social Value, Climate Change and Environmental Stewardship: Insights from Theory and Practice

Author : William Nikolakis
Publisher : Springer Nature
ISBN 13 : 3031231457
Total Pages : 146 pages
Book Rating : 4.0/5 (312 download)

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Book Synopsis Social Value, Climate Change and Environmental Stewardship: Insights from Theory and Practice by : William Nikolakis

Download or read book Social Value, Climate Change and Environmental Stewardship: Insights from Theory and Practice written by William Nikolakis and published by Springer Nature. This book was released on 2023-02-02 with total page 146 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides insight on the concept of social value and social return on investment (SROI) - or measures to evaluate the social outcomes from interventions, beyond simply jobs and income. It offers a new and holistic perspective on the values generated from environmental stewardship and forest governance, and focuses on the methods, approaches and outcomes for understanding social value and SROI. The book offers new directions in social value and SROI, including cultural and spiritual outcomes, gender equity, and health and well-being, and provides pathways for implementing interventions and measuring social impact. It includes state of the art approaches from diverse and interdisciplinary experts drawn from academia and professional practice, including the voices and perspectives of Indigenous Peoples and local communities involved in programs, with a focus on environmental stewardship. Social value and SROI are increasingly used to assess outcomes from conservation and this book broadens the conversation on the impact and business case for these interventions. The book offers practical guidance to readers in pursuing social value and those seeking to measure it.

Systems Leadership in Health and Social Care

Author : John Edmonstone
Publisher : Routledge
ISBN 13 : 042994585X
Total Pages : 144 pages
Book Rating : 4.4/5 (299 download)

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Book Synopsis Systems Leadership in Health and Social Care by : John Edmonstone

Download or read book Systems Leadership in Health and Social Care written by John Edmonstone and published by Routledge. This book was released on 2019-02-18 with total page 144 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most leadership development activity in health and social care has been intra-organisational or confined to a particular sector. However, there is increasing recognition of the need to move beyond simple collaboration and partnership and work towards different models of care which involve addressing the whole health and social care system. This is particularly important when addressing complex and 'wicked' problems in a time of resource scarcity. This book provides a much-needed guide for individuals, professionals, and organisations making the shift towards working in radically different ways in this current climate. It provides a rationale for systems leadership, describing the basic underlying principles behind it and their origins, and explores the various aspects of it, with particular emphasis on the development of systems leaders in health and social care. It also captures good practice, which is illustrated by a number of case studies, and suggests further reading on the topic. Combining theory with practice, this book will be essential reading for those studying on courses in public service, public policy, health and social care, as well as policymakers and professionals interested in honing best practice.