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Author : James McGrath
Publisher : Pearson UK
ISBN 13 : 1292200634
Total Pages : 289 pages
Book Rating : 4.2/5 (922 download)
Download or read book The Little Book of Big Management Theories written by James McGrath and published by Pearson UK. This book was released on 2017-09-08 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Harry Katzan Jr.
Publisher : iUniverse
ISBN 13 : 1663237115
Total Pages : 206 pages
Book Rating : 4.6/5 (632 download)
Download or read book The Little Book of Service Management written by Harry Katzan Jr. and published by iUniverse. This book was released on 2022-03-09 with total page 206 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service is the up and coming discipline for the 22nd century. But exactly what is service? Many people think that service is what people do – no more, no less. Nothing can be farther from the truth. Then, if so, why is the service community in constant disarray. Startup businesses fail on a regular basis. Why? They simply do not provide good service. Many persons in responsible positions rarely give service even a brief notice. What they subconsciously think about service has to be the truth. How often do you hear exclamations like, I’ll never fly again, especially on that airline? What about, I’ve had it with fast food restaurants. Have you ever heard a student say, I’ll never take another course from that professor? Or, it’s a great car but the service stinks. What about, He may be a great doctor, but he treats all patients like thy are not human. So, what do you do if you own or manage a small business and want to start off right? That’s an easy question. You simply send new employees, or even experienced ones, to service school. You’ve heard of computer school, but have you heard of service school. There are books on computer, for example, all over the place. But, you probably have never seen one – a book, that is – about service. Is an automobile dealership the same as a pharmacy? At the service level, you can bet they are. This book will tell you all you need to know about providing great service. Have you ever heard of a 2-hour seminar on how to give good service? I bet you haven’t. Sometimes, a manager will give suggestions, but that is about it. This book is a service resource. Have you experienced a doctor’s office that calls a patient concerning what time his or her appointment is? Have you had a car dealer tell you they have lost your car? Has a doctor operated on the wrong leg? Maybe, even the wrong person. A service is a client/provider interaction that creates and captures value for both participants. We use service in several aspects of our lives, including business, government, education, health care, and religion. But, what exactly are the best practices, principles, and theories of service? The actual study of service is a relatively new field, but it is one that can open the door to a better understanding of the essential part of our lives. In this little book, Harry Katzan, Jr., founder and editor of the Journal of Service Science, offers a concise, readable examination of how managers can use information about services to construct a better customer environment. Harry Katzan, Jr. believes that the characteristics of a service process determine its efficacy in solving real-world problems. He disseminates these characteristics and provides a clear view of service to help managers pinpoint the exact issues they need to tackle. With a comprehensive bibliography, examples, and a highly engaging writing style, this little book on service provides is perfect for the professional and laymen alike. Discover how you can put information about service to work for you.
Author : Rob England
Publisher : Two Hills Ltd
ISBN 13 :
Total Pages : 119 pages
Book Rating : 4./5 ( download)
Download or read book Basic Service Management written by Rob England and published by Two Hills Ltd. This book was released on 2011-08-26 with total page 119 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service Management is the potent idea that could change your business. This useful little book is a pocket guide on how to operate any enterprise, described from the point of view of the services it delivers. After all, delivery is what success is all about. It describes the basics, in realistic pragmatic terms. And it is brief - we limited ourselves to 50 pages. Whether you are in manufacturing, trades, retail, IT, not-for-profit...; whether you provide service internally to the rest of your organisation or externally to paying customers; whether you work anywhere from a small business to a government department; this book introduces you to service management. It will get you started, get you up and running, and it will set you on the path to the advanced concepts if that is where you need to be.
Author : Kevin J. Smith
Publisher : Outskirts Press
ISBN 13 : 057818897X
Total Pages : 459 pages
Book Rating : 4.5/5 (781 download)
Download or read book The Practical Guide To World-Class IT Service Management written by Kevin J. Smith and published by Outskirts Press. This book was released on 2017-03-21 with total page 459 pages. Available in PDF, EPUB and Kindle. Book excerpt: This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is important to the organization, along with a flexible process model that can be adapted to most businesses and how the process works in practice—plus proven and practical models and Tips for Success from high-performing organizations on implementing the process. The technical content takes a mid-level view to be useful to a broader group of readers and is complemented by other relevant chapters, including: •A Brief History of IT Service Management •Understanding ITIL, COBIT, and ISO •The Consumerization of IT •Making Sense of Cloud and On-Premise •Enterprise Service Management •A Culture of Excellence •An Approach to Leverage Technology •The Exploration of Service Automation The Practical Guide to World-Class IT Service Management also examines the future of IT service management and where this exciting journey is likely to lead.
Author : John Cross
Publisher : John Wiley & Sons
ISBN 13 : 1118744233
Total Pages : 244 pages
Book Rating : 4.1/5 (187 download)
Download or read book The Little Black Book for Managers written by John Cross and published by John Wiley & Sons. This book was released on 2013-10-14 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: A smart, small book for any manager’s pocket. In every manager’s career there are moments where decisions need to be made in order to achieve success and this smart, nicely packaged little book can be there to help each time. The trick to succeeding in these moments is to identify each of these situations ahead of time and understand how to act and what to do to reduce the chances of failure. That is exactly what The Little Black Book for Managers has done. The authors have listed a whole host of situations most managers face, based on thousands of personal experiences, and have mapped out how to deal with each situation. The book contains specific examples of words and phrases that can be used as well as illustrations and exercises to analyse your current performance. It is short on waffle and high on practical wisdom. It is designed to be dipped in and out of – reached for whenever a situation arises. This is a practical support tool for managers at all levels, from shop-floor supervisor to main board director. The Little Black Book for Managers explains how to deal with scenarios such as; Having a lack of confidence to deal with other people in the way that is needed Times when you have to assert your authority more Allocating critical work. Who to choose? Needing to get extra effort from the team when under pressure Incentivising Delegation Having to deal with under-performers Personality clashes between work colleagues Managing a meeting with senior leaders
Author : Alistair Beaton
Publisher : Simon and Schuster
ISBN 13 : 0743404130
Total Pages : 147 pages
Book Rating : 4.7/5 (434 download)
Download or read book The Little Book of Management Bollocks written by Alistair Beaton and published by Simon and Schuster. This book was released on 2001 with total page 147 pages. Available in PDF, EPUB and Kindle. Book excerpt: Showing the same incisive and outrageous wit as in his previous books, where he first took on the self-help craze then New Labour's addiction to spin, Alistair Beaton now tackles the management gurus. Read this book and you will be transformed overnight into a successful modern manager, capable of talking authentic management bollocks at any hour of the day or night, because, let's face it, talking bollocks is what modern management is all about. Below are a few of the gems contained within THE LITTLE BOOK OF MANAGEMENT BOLLOCKS...RISK MANAGEMENT Improve risk management outcomes by never investing in anything. INSPIRING OTHERS As a manager, it's your job to inspire others. If there's nothing inspiring about you, just use fear instead.
Author : Harry Katzan Jr.
Publisher : iUniverse
ISBN 13 : 1663244014
Total Pages : 102 pages
Book Rating : 4.6/5 (632 download)
Download or read book The Little Book of Managing Uncertainty written by Harry Katzan Jr. and published by iUniverse. This book was released on 2022-08-22 with total page 102 pages. Available in PDF, EPUB and Kindle. Book excerpt: Advanced technology is the cornerstone of modern society. Some of the reasons for studying the methods and applications of technology are that the subject serves as the basis of our everyday existence. We use technology on a daily basis, yet we know very little about the underlying concepts. We have no introduction to the subject matter, no principles of best behavior, and no theories. It is a time for change and this book fills that need. In this book, we are going to take a look at the evolving technology of uncertainty. Getting a handle on uncertainty permits a practitioner to perform in an excellent manner on tasks from management to applied technology. Modern government, such as the intelligence services, is exceedingly complicated, and uncertainty exists in almost every aspect of their daily lives. Business and finance have similar requirements so that participants can excel in all aspects of the decisions of everyday business life. The ability to deal with uncertainty is based on the methods of combining diverse possibilities into a coherent whole called a frame of discernment. Then, using a methodology known as Dempster-Shafer theory, evidence can be evaluated and a basis for decision making can be discerned. The effective use of Dempster-Shafer theory is conceptualized through computer methodology. Once determined to be unsolvable by experts, the methods contained herein have been solved by the author as a visiting professor in Switzerland. The methods are summarized in a research monograph entitled Managing Uncertainty and simplified in this book, along with an appropriate appendix that introduces the methodology. The book is comprised of introductory material followed by appropriate examples in essays that can be read in any order determined by the reader’s interests. The essays are based on peer reviewed journal articles presented at technical conferences. The various essays can be addressed in any order as they are adjusted to fit the needs of practicing professionals. Harry Katzan is a professor, author, and consultant, and enjoys outdoor activities.
Author : Kay Pranis
Publisher : Simon and Schuster
ISBN 13 : 1680990411
Total Pages : 76 pages
Book Rating : 4.6/5 (89 download)
Download or read book Little Book of Circle Processes written by Kay Pranis and published by Simon and Schuster. This book was released on 2015-01-27 with total page 76 pages. Available in PDF, EPUB and Kindle. Book excerpt: Our ancestors gathered around a fire in a circle, families gather around their kitchen tables in circles, and now we are gathering in circles as communities to solve problems. The practice draws on the ancient Native American tradition of a talking piece. Peacemaking Circles are used in neighborhoods to provide support for those harmed by crime and to decide sentences for those who commit crime, in schools to create positive classroom climates and resolve behavior problems, in the workplace to deal with conflict, and in social services to develop more organic support systems for people struggling to get their lives together. A title in The Little Books of Justice and Peacebuilding Series.
Author : Michael W. Newell
Publisher : Amacom Books
ISBN 13 : 9780814471647
Total Pages : 276 pages
Book Rating : 4.4/5 (716 download)
Download or read book The Project Management Question and Answer Book written by Michael W. Newell and published by Amacom Books. This book was released on 2004 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: What is a project charter? How about a work breakdown structure? Do you know the basic steps behind risk quantification? And why is it important to be acquainted with Goldratt's critical chain theory? The Project Management Question and Answer Book is a one-stop reference that both beginning and experienced project managers will use in countless on-the-job situations. Providing the answers to critical questions, from the simplest to the most advanced, the book is arranged to get you the information you need the moment you need it. You'll find helpful explanations of crucial project management issues, including: * Why PM is useful to you and your organization * How to interact with project stakeholders to maximize productivity * How to establish realistic cost, schedule, and scope baselines * What management techniques can be used to motivate teams * What methods you can use for evaluating project team performance Packed with case studies and examples, The Project Management Question and Answer Book is an indispensable guide covering everything from estimates, quality control, and communications, to time-, risk-, and human resource management. It is a practical, constantly usable resource for understanding fundamental project management issues and implementing workable solutions.
Author : Paul Adams
Publisher : John Wiley & Sons
ISBN 13 : 111920853X
Total Pages : 152 pages
Book Rating : 4.1/5 (192 download)
Download or read book The Little Black Book of Change written by Paul Adams and published by John Wiley & Sons. This book was released on 2015-12-11 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: Your go-to-guide to delivering effective and transformative change that lasts All too often, change efforts fail to deliver on their promise. However it is possible to turn an organization around quickly to create a new future — one where people think and behave differently and deliver extraordinary results together. Whether you are the chairman, a board director or an aspiring senior executive, The Little Black Book of Change provides a practical, concise and insightful guide to understanding your organization and inventing something extraordinary. It is not about ‘run of the mill' change programmes. It is about delivering extraordinary results — something that is not at all predictable. It will be your insight into creating significant shifts in the way people think and behave which can be applied in any area you wish; from improving service levels to cost reductions, innovation or increasing market share. Demystifies organisational transformation in 7 practical steps Based on real business case studies Grounded and accessible, rather than purely from theoretical models or processes The authors have 25 years' experience of implementing and facilitating transformations change Visit http://www.littleblackbookofchange.com/
Author : Management Association, Information Resources
Publisher : IGI Global
ISBN 13 : 1522539107
Total Pages : 1812 pages
Book Rating : 4.5/5 (225 download)
Download or read book Operations and Service Management: Concepts, Methodologies, Tools, and Applications written by Management Association, Information Resources and published by IGI Global. This book was released on 2017-11-30 with total page 1812 pages. Available in PDF, EPUB and Kindle. Book excerpt: Organizations of all types are consistently working on new initiatives, product lines, and workflows as a way to remain competitive in the modern business environment. No matter the type of project at hand, employing the best methods for effective execution and timely completion of the task is essential to business success. Operations and Service Management: Concepts, Methodologies, Tools, and Applications is a comprehensive reference source for the latest research on business operations and production processes. It examines the need for a customer focus and highlights a range of pertinent topics such as financial performance measures, human resource development, and business analytics, this multi-volume book is ideally designed for managers, professionals, students, researchers, and academics interested in operations and service management.
Author : Robert Forsyth Pmp
Publisher :
ISBN 13 :
Total Pages : 108 pages
Book Rating : 4.7/5 (149 download)
Download or read book The Little Book of Project Management Wisdom written by Robert Forsyth Pmp and published by . This book was released on 2021-03 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is one that every frustrated project manager would like to place on the desk of those who cook-up projects without involving the troops on the ground. Based on the author's experience managing information technology projects in the US and Canada, "The Little Book of Project Wisdom" is a valuable resource and easy to read. It's an essential quick reference guide for new and seasoned project managers, project sponsors, executives, professional services salespeople, and anyone in customer service. Taking a pragmatic look at many of the "unwritten" challenges faced by project personnel, this compact volume offers common-sense approaches to these problems. While the book refers to challenges faced in the IT industry, it's also a valid reference for projects anywhere and in any sector. Sensitive topics such as isolated ivory-tower executives, overzealous salespeople, stress, and remote foreign resources are covered with respect and in good detail. This book is a major revision of "Give Your Project Wings" and has been updated extensively. This work is not a textbook and offers practical, and sometimes entertaining, real-world perspectives on project management beyond the boring project theory books.
Author : Bill Wentz
Publisher : Atlantic Publishing Company
ISBN 13 : 1601380240
Total Pages : 290 pages
Book Rating : 4.6/5 (13 download)
Download or read book Food Service Management written by Bill Wentz and published by Atlantic Publishing Company. This book was released on 2008 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: Many of us have endured a stint in food service, whether it was our first venture into the working world or served as a part-time job strictly for extra income. For the majority of us, there was never any intention of pursuing it as a career. However, the fast pace and interaction with a variety of people delights some, and they develop an enthusiastic attitude toward the business. These people often understand the sound fundamentals of food preparation, appreciate the value of personal service, and possess excellent people skills. But there is much more to the world of food service and food service management. This book reveal all the hidden facets of this fast-paced business and show you how to succeed as a food service manager. The author, Bill Wentz, speaks from experience, making his advice that much more valuable. Wentz truly understands the industry and shares the priceless experiences he had and lessons he learned throughout his career. In this book, you will learn if a food service career is right for you, the many opportunities available in the industry, and where to go for the best training. Food service managers will learn how to predict food costs, how to achieve profit goals, how to conduct recipe cost analysis, and how to realistically price a menu. In addition, this book discusses labor costs and controls, profit and loss statements, accounting systems, inventory, sanitation, and effective communication. Furthermore, Wentz shares his philosophies regarding ethics, hospitality, and performance. This book will show you how to develop and nurture your relationships with customers and how to keep them coming back to your establishment time after time, as well as how to be an effective manager, how to hire and train employees, how to get results, and how to further your success. The topics of proper kitchen design and layout, time management, and food quality are also covered in this unique book. Atlantic Publishing is a small, independent publishing company based in Ocala, Florida. Founded over twenty years ago in the company president's garage, Atlantic Publishing has grown to become a renowned resource for non-fiction books. Today, over 450 titles are in print covering subjects such as small business, healthy living, management, finance, careers, and real estate. Atlantic Publishing prides itself on producing award winning, high-quality manuals that give readers up-to-date, pertinent information, real-world examples, and case studies with expert advice. Every book has resources, contact information, and web sites of the products or companies discussed.
Author : Erik Hanberg
Publisher : Side x Side Publishing
ISBN 13 :
Total Pages : 194 pages
Book Rating : 4./5 ( download)
Download or read book The Little Book of Boards written by Erik Hanberg and published by Side x Side Publishing. This book was released on 2015-02-10 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you new to a board and have no idea what’s expected of you? Do you know what a board’s six key responsibilities are? Do you know what your relationship with the Executive Director should be? If not, this book is for you. So many board members—especially of small nonprofits—want to support a nonprofit and readily accept the invitation to join the board. It’s only then that they discover they are in over their heads, with no idea of their expectations and responsibilities. The Little Book of Boards is here to throw that drowning board member a rope. Told with a conversational style, this book will lead you through the basics of being on a board, how meetings work, and what’s expected between meetings. In addition, at the back of the book are several in-depth resources for understanding Roberts Rules of Order, bylaws, committee structures, board leadership, and much more. Perfect for any new board member—or for an entire board that is feeling lost—this book and its common sense approach will serve you every year you are on the board.
Author : Judith S. Hurwitz
Publisher : John Wiley & Sons
ISBN 13 : 0470529083
Total Pages : 338 pages
Book Rating : 4.4/5 (75 download)
Download or read book Service Management For Dummies written by Judith S. Hurwitz and published by John Wiley & Sons. This book was released on 2009-05-11 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: A plain-English guide to managing IT from the customer's perspective Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users–both inside and outside the organization–is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business Topics include setting a framework, keeping costs down, improving efficiency, and maintaining standards and best practices This concept of how IT should be wired specifically into the goals and need of the company and its customers is part of a broader picture that includes ITIL, BPM, SOA, and Six Sigma
Author : Harry Katzan Jr.
Publisher : iUniverse
ISBN 13 : 1663237786
Total Pages : 263 pages
Book Rating : 4.6/5 (632 download)
Download or read book The Little Book of Cybersecurity written by Harry Katzan Jr. and published by iUniverse. This book was released on 2022-03-23 with total page 263 pages. Available in PDF, EPUB and Kindle. Book excerpt: Many people believe that cybersecurity is a complicated and complex subject that involves computer security, information assurance, comprehensive infrastructure protection, commercial integrity, and ubiquitous personal interaction. The concepts apply to information, computers, networks, and other elements of coordination, cooperation, and control and involve government, business, education, and the day-to-day lives of private individuals. The concerns normally involve the Internet as a communication facility - hence the name Cybersecurity. Achieving and maintaining cybersecurity is a never-ending process, much like national security, bank security, and so forth, so it is important to know the essential foundations of how to manage the risks of using technical interactions in order to obtain the inherent benefit. Some of the concerns that immediately come to mind are identity, personal privacy, intellectual property, secure maintenance of the critical infrastructure, and the continued operation of necessary organizations. There is a plethora of printed and online literature on various aspects of Cybersecurity - including computer security, information assurance, infrastructure security, personal security, and associated government policy informations. The purpose of this book is to give a composite picture of what Cybersecurity is all about, identify the important literature of the subject, and describe how it differs from everyday information security affecting individuals and computer activities. This book requires knowledge of basic information systems, computer technology, and network security considerations for an understanding of the implications or many of the topics. No knowledge of mathematics, physics, and engineering is required. The author, Harry Katzan Jr., has spent many years in basic computer security, cryptography, and modern methods including artificial intelligence and advanced software development. He is the author of Computer Data Security, The Standard Data Encryption Algorithm, and Privacy, Identity and Cloud Computing, and has done development work on security for a major bank.
Author : Stephen Bach
Publisher : Routledge
ISBN 13 : 1317529928
Total Pages : 332 pages
Book Rating : 4.3/5 (175 download)
Download or read book Public Service Management and Employment Relations in Europe written by Stephen Bach and published by Routledge. This book was released on 2016-07-07 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: Has there been a transformation of public service employment relations in Europe since the crisis? Public Service Management and Employment Relations in Europe examines public service employment relations after the economic crisis, including analysis of more than thirty years of public service and workforce reform, and addresses the interplay between an emerging post-crisis public service sector and the consequences for the state, employers and trade unions in core public services. Written by leading national experts, this book places the economic crisis in a longer timeframe and examines how far trends in public sector employment relations were reinforced or reversed by the crisis. It provides an up-to-date analysis of the restructuring of public service employment relations in 12 major European countries, including analysis of little studied central and Eastern European countries. This book will be vital reading for researchers, academics and PhD Students in the fields of Public Management, Public Administration, Employment Relations, and Human Resource Management.
