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The Language Of Service Encounters
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Book Synopsis The Language of Service Encounters by : J. César Félix-Brasdefer
Download or read book The Language of Service Encounters written by J. César Félix-Brasdefer and published by Cambridge University Press. This book was released on 2015-04-30 with total page 295 pages. Available in PDF, EPUB and Kindle. Book excerpt: A comprehensive account of face-to-face interactions in commercial and non-commercial service encounter settings.
Book Synopsis Technology Mediated Service Encounters by : Pilar Garcés-Conejos Blitvich
Download or read book Technology Mediated Service Encounters written by Pilar Garcés-Conejos Blitvich and published by John Benjamins Publishing Company. This book was released on 2019-01-10 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: The chapters in this collection, authored by renowned scholars, address a gap in the literature by focusing on the consequences that outsourcing, among other globalized economic practices, and remediation by new technologies have had on the service encounters genre (SE). From both a multilingual and a multidisciplinary perspective, this collection explores the development of technological applications and professional best practices as well as call centre interaction, e-commerce, and e-word of mouth. More specifically, the papers in this volume report on technology developed to support SEs and how this technology influences service providers and their allowable linguistic contributions. Further, this collection provides valuable insights on the language and strategic behaviour deployed in less researched kinds of SEs, gives special attention to how technology impacts the interface between the transactional and interactional goals of SEs, and thus has real world applications.
Book Synopsis The Language of Service Encounters by : J. César Félix-Brasdefer
Download or read book The Language of Service Encounters written by J. César Félix-Brasdefer and published by . This book was released on with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Intercultural Service Encounters by : Piyush Sharma
Download or read book Intercultural Service Encounters written by Piyush Sharma and published by Springer. This book was released on 2018-06-19 with total page 101 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book investigates intercultural service encounters (ICSEs) in light of the rapidly globalizing world economy, examining the extant literature on the topic and identifying areas which require further exploration. With a focus on intercultural communication and competence, the author analyses diverse conceptual frameworks, providing theoretical models and practical initiatives for those working within the services marketing industry. An excellent resource for anyone interested in how culture shapes customer and employee expectations and perceptions, this book addresses the potential implications and limitations of future models.
Download or read book Service Encounters written by Amy Hanser and published by . This book was released on 2008 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book shows how department stores and marketplaces in China have become important sites where Chinese people understand, and perform, unequal social relations.
Book Synopsis Handbook of Service Marketing Research by : Roland T. Rust
Download or read book Handbook of Service Marketing Research written by Roland T. Rust and published by Edward Elgar Publishing. This book was released on 2014-02-28 with total page 629 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Handbook of Service Marketing Research brings together an all-star team of leading researchers in service marketing to explore many of the hottest topics in service marketing today. Cutting-edge topics include: customer relationships and loy
Book Synopsis Service Encounters in Tourism, Events and Hospitality by : Miriam Firth
Download or read book Service Encounters in Tourism, Events and Hospitality written by Miriam Firth and published by Channel View Publications. This book was released on 2020-01-30 with total page 292 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. Using data from research completed in these industries, it hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. A key feature of this volume is that it focuses on staff perspectives and perceptions of service encounters and delivery rather than on customer or management perspectives. This will provide students, lecturers, management and customers with fresh and clear understandings of the demands made on staff, but also the perspectives from which the demands are seen. The chapters clarify to students how to apply academic knowledge within customer service contexts and include learning objectives, questions and summaries.
Book Synopsis Encyclopedia of Bilingualism and Bilingual Education by : Colin Baker
Download or read book Encyclopedia of Bilingualism and Bilingual Education written by Colin Baker and published by Multilingual Matters. This book was released on 1998 with total page 776 pages. Available in PDF, EPUB and Kindle. Book excerpt: This encyclopedia is divided into three sections: individual bilingualism; bilingualism in society and bilingual education. It includes many pictures, graphs, maps and diagrams. The book concludes with a comprehensive bibliography on bilingualism.
Book Synopsis Communicating Beyond Language by : Betsy Rymes
Download or read book Communicating Beyond Language written by Betsy Rymes and published by Routledge. This book was released on 2014-01-03 with total page 147 pages. Available in PDF, EPUB and Kindle. Book excerpt: This new book offers a timely and lively appraisal of the concept of communicative repertoires, resources we use to express who we are when in dialogue with others. Each chapter describes and illustrates the communicative resources humans deploy daily, but rarely think about – not only the multiple languages we use, but how we dress or gesture, how we greet each other or tell stories, the nicknames we coin, and the mass media references we make – and how these resources combine in infinitely varied performances of identity. Rymes also discusses how our repertoires shift and grow over the course of a lifetime, as well how a repertoire perspective can lead to a rethinking of cultural diversity and human interaction, from categorizing people’s differences to understanding how our repertoires can expand and overlap with other, thereby helping us to find common ground and communicate in increasingly multicultural schools, workplaces, markets, and social spheres. Rymes affirms the importance of the communicative repertoires concept with highly engaging discussions and contemporary examples from mass media, popular culture, and everyday life. The result is a fresh and exciting work that will resonate with students and scholars in sociolinguistics, intercultural communication, applied linguistics, and education.
Book Synopsis Languages and Publics by : Susan Gal
Download or read book Languages and Publics written by Susan Gal and published by Routledge. This book was released on 2014-10-14 with total page 8 pages. Available in PDF, EPUB and Kindle. Book excerpt: The essays in this collection examine the public construction of languages, the linguistic construction of publics, and the relationship between these two processes. Cultural categories such as named languages, linguistic standards and genres are the products of expert knowledge as well as of linguistic ideologies more widely shared among speakers. Translation, grammars and dictionaries, the policing of correctness, folklore collections and linguistic academies are all part of the work that produces not only languages but also social groups and spheres of action such as "the public". Such representational processes are the topic of inquiry in this voume. They are explored as crucial aspects of power, figuring among the means for establishing inequality, imposing social hierarchy, and mobilizing political action. Contributions to this volume investigate two related questions: first, how different images of linguistic phenomena gain social credibility and political influence; and, secondly, the role of linguistic ideology and practices in the making of political authority. Using both historical and ethnographic approaches, they examine empirical cases ranging from small-scale societies to multi-ethnic empire, from nineteenth-century linguistic theories to contemporary mass media, and from Europe to Oceania to the Americas. Contributors include Susan Gal, Kathryn Woolard, Judith Irvine, Richard Bauman, Michael Silverstein, Jane Hill, Joseph Errington, Bambi Schieffelin, Jacqueline Urla and Ben Lee.
Book Synopsis Language and the Grand Tour by : Arturo Tosi
Download or read book Language and the Grand Tour written by Arturo Tosi and published by Cambridge University Press. This book was released on 2020-04-02 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: Language is still a relatively under-researched aspect of the Grand Tour. This book offers a comprehensive introduction enriched by the amusing stories and vivid quotations collected from travellers' writings, providing crucial insights into the rise of modern vernaculars and the standardisation of European languages.
Book Synopsis Managing Risk in Communication Encounters by : Vincent R. Waldron
Download or read book Managing Risk in Communication Encounters written by Vincent R. Waldron and published by SAGE. This book was released on 2011 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: Focusing on risky interactions, the book centres on those interactions that threaten identities and relationships and sometimes careers such as: practising dissent; repairing broken relationships; managing privacy; responding to harassment; offering criticism and communicating emotion. In doing so the text helps students understand types of work situations that are both ethically challenging and personally risky while presenting a theoretical model to help them: integrate existing research, analyze situations, and generate new questions.
Book Synopsis The Service Encounter by : John A. Czepiel
Download or read book The Service Encounter written by John A. Czepiel and published by Free Press. This book was released on 1985 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Spanish and English in U.S. Service Encounters by : Laura Callahan
Download or read book Spanish and English in U.S. Service Encounters written by Laura Callahan and published by Springer. This book was released on 2009-02-16 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service encounters involve communication between strangers. Communication - or, at times, miscommunication - between strangers who come from different groups can foster the formation of stereotypes. This is therefore an area of particular relevance for investigation. Using service encounters as a vehicle, Callahan examines Spanish as social capital in the United States, focusing on who may use this language and under what circumstances. This book contributes to an examination of Spanish in the United States as a language of selected uses and selected users, along with the factors that can influence United States Latinos acceptance of its use by other Latinos and by non-Latinos.
Book Synopsis Close Encounters by : Laura K. Guerrero
Download or read book Close Encounters written by Laura K. Guerrero and published by SAGE Publications. This book was released on 2017-03-01 with total page 1123 pages. Available in PDF, EPUB and Kindle. Book excerpt: A relational approach to the study of interpersonal communication Close Encounters: Communication in Relationships, Fifth Edition helps students better understand their relationships with romantic partners, friends, and family members. Bestselling authors Laura K. Guerrero, Peter A. Andersen, and Walid A. Afifi offer research-based insights and content illustrated with engaging scenarios to show how state-of-the-art research and theory can be applied to specific issues within relationships—with a focus on issues that are central to describing and understanding close relationships. While maintaining the spotlight on communication, the authors also emphasize the interdisciplinary nature of the study of personal relationships by including research from such disciplines as social psychology and family studies. The book covers issues relevant to developing, maintaining, repairing, and ending relationships. Both the "bright" and "dark" sides of interpersonal communication within relationships are explored.
Book Synopsis The Language of Service Encounters [microform] : the Organization of Talk in Practical Settings by : Colm Joseph Kelly
Download or read book The Language of Service Encounters [microform] : the Organization of Talk in Practical Settings written by Colm Joseph Kelly and published by National Library of Canada. This book was released on 1983 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Academic Encounters: The Natural World Student's Book by : Jennifer Wharton
Download or read book Academic Encounters: The Natural World Student's Book written by Jennifer Wharton and published by Cambridge University Press. This book was released on 2009-04-27 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: A content-based reading, study skills, and writing book that introduces students to topics in Earth science and biology relevant to life today -- from cover.
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