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Author : Wendy Leebov
Publisher :
ISBN 13 : 9780988258716
Total Pages : pages
Book Rating : 4.2/5 (587 download)
Download or read book The Language of Caring Guide for Physicians written by Wendy Leebov and published by . This book was released on 2014-06-01 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Wendy Leebov
Publisher : AHA Press
ISBN 13 :
Total Pages : 148 pages
Book Rating : 4.:/5 (318 download)
Download or read book Wendy Leebov's Essentials for Great Patient Experiences written by Wendy Leebov and published by AHA Press. This book was released on 2008 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you're looking for simple tools and techniques to create a more fulfilling environment for staff and patients, this book contains the answers. It is filled with exercises, checklists, meeting plans, question guides, scripts, and coaching techniques that will help bring control and humanity back to caregivers and patients. It enables everyone to deliver the exemplary care patients' deserve.
Author : Barry Silverman
Publisher : Springer Nature
ISBN 13 : 303060344X
Total Pages : 279 pages
Book Rating : 4.0/5 (36 download)
Download or read book Manners, Morals, and Medical Care written by Barry Silverman and published by Springer Nature. This book was released on 2020-11-24 with total page 279 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a unique reference for medical students, residents, and allied healthcare workers who are just entering the medical field. It outlines in an anecdotal, yet pedagogical manner what one should expect and what is expected of an individual when embarking on a career at a clinic or hospital. Organized into two sections, the book defines in clear terms student responsibilities, expectations, and appropriate collegial interactions through the implementation of historical, moral, and ethical narrative techniques. Chapters discuss the justification of “medical professionalism” as defined in medical school core curriculum, and how and why such ideological norms exist. The book employs clinical scenarios based on incidents chosen to illustrate appropriate behavioral guidelines. The book also addresses common but difficult interpersonal problems all practitioners deal with that require empathy including delivering bad news, working with families, sexual harassment, the importance of diversity, and burnout in the work place. Each chapter includes short biographies meant to give context of the integral role of medicine in the development of our modern complex diverse society. Comprehensive, socially conscious, and written in an engaging yet didactic narrative style, Manners, Morals, and Medical Care serves as an authentic source and a practical guide on the responsibilities of a practitioner when caring for patients.
Author : Wendy Leebov
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781479364053
Total Pages : 0 pages
Book Rating : 4.3/5 (64 download)
Download or read book Customer Service for Professionals in Health Care written by Wendy Leebov and published by Createspace Independent Publishing Platform. This book was released on 2012-10-29 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Providing great customer service in healthcare is an ongoing challenge. This short book is a terrific guide to customer service essentials for front line staff. Rich with interactive exercises and self-help tools, staff become clearer on the Sixteen House Rules of Customer Service. They also raise their awareness of their own current behavior compared to the behaviors that reflect great customer service. This booklet makes a great recognition gift and support for individual coaching or staff development with groups. Customer Service has the concrete skills that can lead you and your team to significant progress.
Author : Wendy Leebov
Publisher : iUniverse
ISBN 13 : 0595283667
Total Pages : 0 pages
Book Rating : 4.5/5 (952 download)
Download or read book The Health Care Manager's Guide to Continuous Quality Improvement written by Wendy Leebov and published by iUniverse. This book was released on 2003-06-24 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designed for department directors, physician chiefs, product and service line managers, improvement team leaders and facilitators, administrators, and trainers, this book is a practical guide to managing for continuous improvement in clinical and service processes. Part I lays out the concept of continuous quality improvement, the customer-driven management model and an exploration of the manager's role in quality improvement. Part II explores customer-driven management and process improvement--two models that build data-driven self-correction into daily management routines. Part III presents an in-depth discussion of the most useful and user-friendly tools of process improvement--tools that make processes, root causes of problems, decisions and plans visible and therefore easy discuss and reengineer. Part IV addresses typical concerns managers identify in their pursuit of quality improvement.
Author : Institute of Medicine
Publisher : National Academies Press
ISBN 13 : 0309303133
Total Pages : 470 pages
Book Rating : 4.3/5 (93 download)
Download or read book Dying in America written by Institute of Medicine and published by National Academies Press. This book was released on 2015-03-19 with total page 470 pages. Available in PDF, EPUB and Kindle. Book excerpt: For patients and their loved ones, no care decisions are more profound than those made near the end of life. Unfortunately, the experience of dying in the United States is often characterized by fragmented care, inadequate treatment of distressing symptoms, frequent transitions among care settings, and enormous care responsibilities for families. According to this report, the current health care system of rendering more intensive services than are necessary and desired by patients, and the lack of coordination among programs increases risks to patients and creates avoidable burdens on them and their families. Dying in America is a study of the current state of health care for persons of all ages who are nearing the end of life. Death is not a strictly medical event. Ideally, health care for those nearing the end of life harmonizes with social, psychological, and spiritual support. All people with advanced illnesses who may be approaching the end of life are entitled to access to high-quality, compassionate, evidence-based care, consistent with their wishes. Dying in America evaluates strategies to integrate care into a person- and family-centered, team-based framework, and makes recommendations to create a system that coordinates care and supports and respects the choices of patients and their families. The findings and recommendations of this report will address the needs of patients and their families and assist policy makers, clinicians and their educational and credentialing bodies, leaders of health care delivery and financing organizations, researchers, public and private funders, religious and community leaders, advocates of better care, journalists, and the public to provide the best care possible for people nearing the end of life.
Author : Barbara M. Korsch
Publisher : Oxford University Press
ISBN 13 : 0198026293
Total Pages : 303 pages
Book Rating : 4.1/5 (98 download)
Download or read book The Intelligent Patient's Guide to the Doctor-Patient Relationship written by Barbara M. Korsch and published by Oxford University Press. This book was released on 1998-11-05 with total page 303 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you feel that your doctor doesn't pay attention to what you say? Does your doctor cut you off when you try to explain how you feel? Do you think your doctor could remember your name without referring to your chart? Does your doctor seem to be in such a hurry that you don't even get a chance to ask your most important questions? Do you spend more time waiting than actually talking to your doctor? Do you understand what your doctor says? At one time or another, we have all had these complaints. This book will teach you how to ask the right questions, understand the answers, and show you how to take more control of your visits to the doctor and your own health. This is the first book in which communication pioneer Barbara M. Korsch, M.D., reveals what she has learned about the doctor-patient relationship dilemma during almost half a century of investigation. In clear, simple language, Dr. Korsch answers most of our common questions: How do I know when I'm sick enough to go to the doctor? How do I know if it's serious enough to go to the emergency room? What do I do if I can't follow the advice my doctor gives me? She walks us through a typical visit to the doctor, showing us how to prepare ourselves so we don't forget the question that has been worrying us for weeks as soon as we walk through the doctor's door. She gives important tips on how to survive the dreaded hospital experience. And she offers insight into the doctor's side of the relationship, showing how doctors are trained to be task-oriented and how their natural human sympathy is discouraged throughout their careers. Finally, she offers patients useful strategies for humanizing the relationship. Korsch's helpful, commonsense recommendations are extensively illustrated with real-life doctor-patient conversations which she recorded on audio and video tape over the course of the last thirty years. She was one of the first medical professionals to emphasize the importance of teaching doctors how to talk to patients as part of their medical training. She serves as consultant and lecturer to medical schools, hospitals, and medical practices throughout the world to help the next generation of doctors communicate with their patients. Above all, after years of research, she has found abundant evidence that the relationship patients form with their doctors directly determines the quality of the care they receive. This is a vital book for anyone who is concerned about their health and who wants to take control of their medical care. So much depends upon asking the right questions and on finding a doctor who will listen to you. This book gives you the tools and the confidence to do just that.
Author : Clifton K. Meador MD
Publisher : Square One Publishers, Inc.
ISBN 13 : 0757054935
Total Pages : 190 pages
Book Rating : 4.7/5 (57 download)
Download or read book The Little Book of Doctors’ Rules written by Clifton K. Meador MD and published by Square One Publishers, Inc.. This book was released on 2020-04-02 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt: Clearly the science of medicine has progressed by leaps and bounds over the last twenty years—from computerized surgery to genetic modification. Yet medicine is more than just a science. It is also an art. As medical students complete their education, however, they may find that their training has been focused solely on the mechanics of diagnosis and treatment. While this scientific knowledge is fundamental to proper healthcare, it can overlook the importance of interacting with patients. In an attempt to refocus on how vital it is for doctors to consider their patients in full, Dr. Clifton K. Meador has written The Little Book of Doctors’ Rules. It offers simple and concise suggestions to humanize the practice of medicine. In this book, Dr. Meador draws on his nearly sixty-year medical career for nuggets of advice with both compassion and humor. Although there may not be a defined medical disease behind every physical symptom, Dr. Meador reminds us that the reason behind a symptom may be found if a doctor observes and listens carefully to a patient. He believes an effective physician treats a patient, not just a patient’s disease. The Little Book of Doctors’ Rules offers insightful rules that address a host of topics, which include developing a rapport with patients, treating dementia, and prescribing drugs. Designed for any healthcare professional, these short rules are easily understood and (mostly) non-technical. Here is a small sampling of Dr. Meador’s advice, from the sage and somber to the clever and sometimes controversial. While listening to a patient, do not do anything else. Just listen. Stop drug use in treatment whenever possible. If impossible, cease a patient’s use of as many drugs as possible whenever possible. Just because you know a lot of physiology, biochemistry, and anatomy does not mean you know anything about people. If all you listen to are symptoms, then all you will hear from your patients are symptoms. In addition to his own rules, Dr. Meador has included advice offered by some of the past giants of medicine. It is no coincidence that their words echo the message of this book, which gets to the true center of the healing arts.
Author : Robert Buckman
Publisher : University of Toronto Press
ISBN 13 : 1487592639
Total Pages : 268 pages
Book Rating : 4.4/5 (875 download)
Download or read book How To Break Bad News written by Robert Buckman and published by University of Toronto Press. This book was released on 1992-08-08 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt: For many health care professionals and social service providers, the hardest part of the job is breaking bad news. The news may be about a condition that is life-threatening (such as cancer or AIDS), disabling (such as multiple sclerosis or rheumatoid arthritis), or embarrassing (such as genital herpes). To date medical education has done little to train practitioners in coping with such situations. With this guide Robert Buckman and Yvonne Kason provide help. Using plain, intelligible language they outline the basic principles of breaking bad new and present a technique, or protocol, that can be easily learned. It draws on listening and interviewing skills that consider such factors as how much the patient knows and/or wants to know; how to identify the patient's agenda and understanding, and how to respond to his or her feelings about the information. They also discuss reactions of family and friends and of other members of the health care team. Based on Buckman's award-winning training videos and Kason's courses on interviewing skills for medical students, this volume is an indispensable aid for doctors, nurses, psychotherapists, social workers, and all those in related fields.
Author : Felecia N. Sumner Do
Publisher : Independently Published
ISBN 13 : 9781794182752
Total Pages : 48 pages
Book Rating : 4.1/5 (827 download)
Download or read book Fill Your Cup: A Physician's Guide to Caring for Yourself, Creating Your Purpose, and Masterfully Managing Your Condition written by Felecia N. Sumner Do and published by Independently Published. This book was released on 2019-01-23 with total page 48 pages. Available in PDF, EPUB and Kindle. Book excerpt: Product Description: Do you feel stressed, tired, sick or overwhelmed? Do you feel like you never have time for yourself, even though you're exhausted taking care of others? When life's daily stresses and responsibilities take up all of your time, neglecting yourself can be all too easy - and often the first step to an unhealthy life. Far too frequently, poor self-care leads to illness, emotional distress and a stunted sense of purpose - but it doesn't have to. In her inspirational new book, nationally recognized family medicine physician Dr. Felecia Sumner takes you on a fascinating journey to discover the importance of self-care. Fill Your Cup will teach you all about: - "Living your best life" without guilt. You'll receive actionable steps that will allow you to begin a mindset transformation and a feeling of empowerment when saying "no." - Energizing your life, and pouring that energy into your purpose. You'll finish this book feeling revived and with a better knowledge of the next steps to take in order to reach your goals. - Improving your overall health and wellness through proper self-care. You'll feel much more confident in starting the journey to improve your well-being. Whether you're a health care provider, caregiver, parent, companion, or minister - Fill Your Cup will enable you to not only better care for your own self, but also effectively harness your own purpose and passion to care for those around you. If your own cup is empty, what are you pouring for others? Pick up your copy of "Fill Your Cup" today to re-energize, re-focus and feel well again! About the Author: Dr. Felecia Sumner is a family medicine physician, speaker, and community health advocate focused on empowering her patients and their communities to being WELL - Whole, Energized, and Loving Life. Dr. Sumner is actively involved in community health education, and has presented at a number of events about healthy lifestyle, nutrition, wellness and disease prevention. She is affectionately known as Dr "Break it down" due to her reputation for simplifying medical jargon in a way that even a child can understand it. Of personal note, Dr. Sumner lives in Pennsylvania with her devoted husband and 2 little diva daughters. She provides wellness coaching nationwide and telemedicine services to residents in the state of PA and GA - medical care online - whenever and wherever you need it.
Author : Hedi Aguiar
Publisher :
ISBN 13 :
Total Pages : 120 pages
Book Rating : 4.6/5 (195 download)
Download or read book The Art of Effective Physician Communication written by Hedi Aguiar and published by . This book was released on 2020-02-29 with total page 120 pages. Available in PDF, EPUB and Kindle. Book excerpt: Apparently, a clean and sparkling car can lead to a whole discovery of how to more effectively communicate with physicians! At least that was Dr. Harry Wilkins and Hedi Aguiar's experience. If you find it challenging to communicate with and engage physicians, you may be missing some tools and insight into how to interact with physicians in context of physician culture. This book will take you through a discovery of human interactions and behavioral science in context of physician culture and will provide you with the tools and techniques that you need. Case scenarios are utilized to illustrate the points, reflection questions challenge the reader to self-evaluate, and application tips provide practical considerations for real-life application of the tools and techniques discussed.
Author : Stephen C. Beeson
Publisher : Fire Starter Publishing
ISBN 13 :
Total Pages : 236 pages
Book Rating : 4.3/5 (555 download)
Download or read book Practicing Excellence written by Stephen C. Beeson and published by Fire Starter Publishing. This book was released on 2006 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: So much of a medical organisation's success rides on the leadership, conduct, and performance of its physicians. How does a health care organisation engage its physicians to lead by example? And how does a physician, in the midst of 25 appointments, 30 phone messages, hospital rounds, and the details of managing a clinical practice, do what needs to be done to foster satisfaction and loyalty among patients? This book eloquently answers these questions. Beeson has created a brilliant guide to implementing physician leadership and behaviour that will create a high-performance workplace built on collaboration, commitment, purpose, and making a difference in the lives of the patients it serves.
Author : Joan Naidorf
Publisher :
ISBN 13 : 9780996663212
Total Pages : 128 pages
Book Rating : 4.6/5 (632 download)
Download or read book Changing How We Think about Difficult Patients written by Joan Naidorf and published by . This book was released on 2022-02-07 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt: Physicians enter their professions with the highest of hopes and ideals for compassionate and efficient patient care. Along the way, however, recurring problems arise in their interactions with some patients that lead physicians to label them as "difficult." Some studies indicate that physicians identify 15% or more of their patients as "difficult." The negative feelings that physicians have toward these patients may lead to frustration, cynicism. and burnout. Changing How We Think about Difficult Patients uses a multi-tiered approach to bring awareness to the difficult patient conundrum, then introduces simple, actionable tools that every physician, nurse, and caregiver can use to change their mindset about the patients who challenge them. Positive thoughts lead to more positive feelings and more effective treatments and results for patients. They also lead to more satisfaction and decreased feelings of burnout in healthcare professionals. How does this book give you an advantage? Caring for difficult patients poses a tremendous challenge for physicians, nurses, and clinical practitioners. It may contribute significantly to feelings of burnout, including feelings of exhaustion, cynicism, and lost sense of purpose. In response, Dr. Naidorf offers a pragmatic approach to accepting patients the way they are, then provides strategies for providers to find more happiness and satisfaction in their interactions with even the most challenging patients and families. Here are just some of the topics the author discusses in detail: What Makes a "Good" Patient? The Four Core Ethical Principals of the Clinician-Patient Relationship The Four Models of the Physician-Patient Relationship What Challenges Anybody with Illness or Injury? How "Good" Patients Handle the Challenges of Illness and Injury Six Common Reactions to Illness and Hospitalization On "Taking Care of the Hateful Patient" Standards for Education in Medical Ethics De-escalation Strategies Cultural, Structural, and Language Issues Types of Patients Who Tend to Challenge Us The Think, Feel, Act Cycle Recognizing Our Preconceived Thoughts Three Common Thought Distortions About Patients Asking Useful Questions Getting Out of the Victim Mentality Guiding our Thoughts Through a Common Scenario Show Compassion, Feel Compassion If you're a healthcare provider or caregiver, Changing How We Think about Difficult Patients will give you the benefit of understanding your most challenging patients, and a roadmap to positively changing your mindset and actions to better deliver care and compassion for all.
Author : Theresa Raphael-Grimm, PhD, CNS
Publisher : Springer Publishing Company
ISBN 13 : 0826110568
Total Pages : 202 pages
Book Rating : 4.8/5 (261 download)
Download or read book The Art of Communication in Nursing and Health Care written by Theresa Raphael-Grimm, PhD, CNS and published by Springer Publishing Company. This book was released on 2014-10-10 with total page 202 pages. Available in PDF, EPUB and Kindle. Book excerpt: A handy guide to tackling difficult patient and professional interactions with confidence and compassion In this age of increasing reliance on technology, it is essential that the fundamentals of compassion and good communication—the art of patient care—remain at the heart of health care. This clear, concise guide to professional communication strategies helps nurses and other health care clinicians to build effective patient relationships and navigate a wide variety of difficult patient and professional interactions. Written by a practicing psychotherapist who has devoted nearly 30 years of study to clinician—patient relationships, the book tackles such complex issues as dealing with demanding patients, maintaining professional boundaries, overcoming biases and stereotypes, managing clinician emotions, communicating bad news, challenging a colleague’s clinical opinion, and other common scenarios. The book guides the reader through a conceptual framework for building effective relationships that is based on the principles of mindfulness. These principles are embedded in discussions of the fundamental elements of interpersonal effectiveness, such as hope, empathy, and listening. Chapters apply mindfulness principles to specific challenging situations with concrete examples that describe effective clinical behaviors as well as situations depicting pitfalls that may impede compassionate care. From a focus on everyday manners in difficult situations to beneficial approaches with challenging populations, the guide helps health care professionals confidently resolve common problems. Brief, to-the-point chapters help clinicians channel their clinical knowledge and good intentions into caring behaviors that allow the patient to more fully experience empathy and compassion. With the guiding theme of “using words as precision instruments,” this is a resource that will be referred to again and again. Key Features: • Helps health care professionals and nurses communicate effectively in challenging clinical and professional situations • Uses the principles of mindfulness to build satisfying relationships and resolve problems • Addresses such difficult issues as demanding patients, maintaining boundaries, overcoming biases, managing clinician emotions, and much more • Provides special tips for communicating with family members and caregivers • Authored by a practicing psychotherapist specializing in clinician—patient relationships for nearly 30 years
Author : Wendy Leebov
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781480100497
Total Pages : 0 pages
Book Rating : 4.1/5 (4 download)
Download or read book Achieving Impressive Customer Service written by Wendy Leebov and published by Createspace Independent Publishing Platform. This book was released on 2012-09-30 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you looking for effective ways to improve service excellence with your team? Achieving Impressive Customer Service helps healthcare managers inspire and mobilize their teams to extend effective service and caring to the people they serve. This book describes a rich array of simple, doable approaches that, one at a time, or in tandem, will result in improved service quality and customer satisfaction. This book is especially useful for: - Managers of service lines, ancillary services and support service in hospitals and systems - Administrators who want to provide managers with powerful tools for making improvements - Managers in managed care, ambulatory care, medical practices, home care and long-term care - Administrative physicians - Professionals in training, education, and organization development - Change agents and consultants - Anyone in health care who wants to focus on achieving impressive customer services If you want to engage your team in advancing service quality, Achieving Impressive Customer Service has concrete strategies for you!
Author : Richard L Kravitz
Publisher : McGraw Hill Professional
ISBN 13 : 1260462501
Total Pages : pages
Book Rating : 4.2/5 (64 download)
Download or read book Understanding Clinical Negotiation written by Richard L Kravitz and published by McGraw Hill Professional. This book was released on 2021-07-06 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Achieve optimal patient outcomes and build positive health care relationships with this timely and essential guide Patient relations, satisfaction, and engagement are more important than ever. Many patients today research their conditions online, and are the targets of marketing campaigns by hospitals, medical device manufacturers, and the pharmaceutical industry. As a result, some will bring a consumer mindset to the exam room and even demand tests and treatments that are of questionable value. This new health care landscape makes the ability to clinically negotiate with patients an increasingly important skill. Understanding Clinical Negotiation helps clinicians navigate patient desires toward mutually defined goals. The first guide of its kind, this important resource will equip clinicians with the insights and pragmatic skills needed to strike the right balance between care and costs, while ensuring the satisfaction and safety of every patient. Understanding Clinical Negotiation features: Real-world vignettes incorporating scenarios encountered in research and practice Clinical pearls and summary bullet points for each chapter Actionable lessons that can be applied immediately in practice Deeper Dive sidebars with additional insights and information Strategies for fostering patients’ full disclosure of relevant information Methods for raising awareness of and managing emotions in clinical care Best practices for collaborative decision-making in diverse populations
Author : Institute of Medicine
Publisher : National Academies Press
ISBN 13 : 030908265X
Total Pages : 781 pages
Book Rating : 4.3/5 (9 download)
Download or read book Unequal Treatment written by Institute of Medicine and published by National Academies Press. This book was released on 2009-02-06 with total page 781 pages. Available in PDF, EPUB and Kindle. Book excerpt: Racial and ethnic disparities in health care are known to reflect access to care and other issues that arise from differing socioeconomic conditions. There is, however, increasing evidence that even after such differences are accounted for, race and ethnicity remain significant predictors of the quality of health care received. In Unequal Treatment, a panel of experts documents this evidence and explores how persons of color experience the health care environment. The book examines how disparities in treatment may arise in health care systems and looks at aspects of the clinical encounter that may contribute to such disparities. Patients' and providers' attitudes, expectations, and behavior are analyzed. How to intervene? Unequal Treatment offers recommendations for improvements in medical care financing, allocation of care, availability of language translation, community-based care, and other arenas. The committee highlights the potential of cross-cultural education to improve provider-patient communication and offers a detailed look at how to integrate cross-cultural learning within the health professions. The book concludes with recommendations for data collection and research initiatives. Unequal Treatment will be vitally important to health care policymakers, administrators, providers, educators, and students as well as advocates for people of color.
