The Ism Method Version 5

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The ISM method version 5

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Author : Wim Hoving
Publisher : Van Haren
ISBN 13 : 940181127X
Total Pages : 268 pages
Book Rating : 4.4/5 (18 download)

Book Synopsis The ISM method version 5 by : Wim Hoving

Download or read book The ISM method version 5 written by Wim Hoving and published by Van Haren. This book was released on 2024-01-31 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customers expect increasingly valuable IT services, services that are flexible, reliable, secure, and efficient. Services that optimally support their users in their work. At the same time, IT organizations are struggling with rapidly changing applications and techniques, increasing compliance requirements, suppliers, and a shortage of employees. ITSM methods such as ITIL, DevOps, XLA, IT4IT, and SIAM are valuable and provide many insights and guidelines and are set up in practice, but due to their complexity and size, they are almost never successfully applied. The road to go is a result-oriented applicable method that is compact and complete, and maximally supports the entire IT organization in creating valuable IT services. A method that is both manageable and executable. ISM Version 5 (Integrated Service Management) uses just seven processes to organize the supply chain from customer to suppliers, and from strategy to operations. It supports the professionals with compact, recognizable, and applicable frameworks and supports the managers with result-oriented and clear control. The holistic design guarantees the coherence in the method across the entire service delivery chain. In ISM Version 5, the most important ITSM developments of recent years such as customer value, experience management, agile, and OBM are integrated into one single solution that is exceptionally applicable due to its compactness, and extremely efficient due to its completeness. With ISM Version 5, every IT organization is offered a clear perspective that can be adopted at its own pace. This book is primarily aimed at all managers and professionals in the IT organization who want insight into the possibilities of result-oriented IT Service Management. In addition to the ISM foundation training, it also forms the basis for the ISM foundation exam. ISM, smart co-creation of customer value.

The ISM method Version 3

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Author : Jan van Bon
Publisher : Van Haren
ISBN 13 : 9401801991
Total Pages : 373 pages
Book Rating : 4.4/5 (18 download)

Book Synopsis The ISM method Version 3 by : Jan van Bon

Download or read book The ISM method Version 3 written by Jan van Bon and published by Van Haren. This book was released on 2017-06-30 with total page 373 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book describes a revolutionary approach on how to successfully implement IT service management (ITSM) in an easier, faster, cheaper, and especially more effective way.In the book, the lessons of 30 years are used to put an end to the chaos and complexity of ineffective ITSM projects. Based on simple paradigms, a single and compact solution is described for the integrated service management with People, Process and Product. This is not achieved by setting ITIL or ASL aside, but by rearranging the many valuable elements of these frameworks into a simple logical structure, and filling the gaps. Although the paradigms are explained extensively in the book, the solution is very practical and has been proven in recent years in dozens of projects with small and large organizations.This publication describes the implementation method, with a strong focus on quality assurance and cultural change, a comprehensive definition list, and an example of a compact process model.

The ISM method version 5

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Author : Wim Hoving
Publisher : Van Haren
ISBN 13 : 9401811261
Total Pages : 281 pages
Book Rating : 4.4/5 (18 download)

Book Synopsis The ISM method version 5 by : Wim Hoving

Download or read book The ISM method version 5 written by Wim Hoving and published by Van Haren. This book was released on 2024-01-31 with total page 281 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customers expect increasingly valuable IT services, services that are flexible, reliable, secure, and efficient. Services that optimally support their users in their work. At the same time, IT organizations are struggling with rapidly changing applications and techniques, increasing compliance requirements, suppliers, and a shortage of employees. ITSM methods such as ITIL, DevOps, XLA, IT4IT, and SIAM are valuable and provide many insights and guidelines and are set up in practice, but due to their complexity and size, they are almost never successfully applied. The road to go is a result-oriented applicable method that is compact and complete, and maximally supports the entire IT organization in creating valuable IT services. A method that is both manageable and executable. ISM Version 5 (Integrated Service Management) uses just seven processes to organize the supply chain from customer to suppliers, and from strategy to operations. It supports the professionals with compact, recognizable, and applicable frameworks and supports the managers with result-oriented and clear control. The holistic design guarantees the coherence in the method across the entire service delivery chain. In ISM Version 5, the most important ITSM developments of recent years such as customer value, experience management, agile, and OBM are integrated into one single solution that is exceptionally applicable due to its compactness, and extremely efficient due to its completeness. With ISM Version 5, every IT organization is offered a clear perspective that can be adopted at its own pace. This book is primarily aimed at all managers and professionals in the IT organization who want insight into the possibilities of result-oriented IT Service Management. In addition to the ISM foundation training, it also forms the basis for the ISM foundation exam. ISM, smart co-creation of customer value.

ISM 5 Foundation Courseware – English

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Author : Rolf Smits
Publisher : Van Haren
ISBN 13 : 940181080X
Total Pages : 141 pages
Book Rating : 4.4/5 (18 download)

Book Synopsis ISM 5 Foundation Courseware – English by : Rolf Smits

Download or read book ISM 5 Foundation Courseware – English written by Rolf Smits and published by Van Haren. This book was released on 2024-02-01 with total page 141 pages. Available in PDF, EPUB and Kindle. Book excerpt: This courseware serves as the official teaching material of the ISM 5 Foundation. The content of the ISM 5 Foundation training is fully based on the content of the standard ISM method version 5. During this training you will learn, among other things, how to apply IT service management and how to abstract and nuance service issues. In addition, you will learn how to use a process model in the context of control issues and how to gain insight into the application of the assets People, Process and Product. You will also learn how to place the influence of environmental factors in the context of service delivery (for example in an outsourced situation) and how to improve using a methodical approach according to ISM. During the ISM Foundation training various working methods are applied, such as transfer of theory, discussion based on practical examples and practical assignments, reflection on one's own work situation and reflection on the participant's own contribution to service delivery. The trainer can decide in which form and order the material from the syllabus will be covered. It is not necessary to follow the arrangement from the syllabus, but it is important that all the material from the syllabus is covered during the training. For certified trainers, a basic set of sheets is available that covers all material and includes figures from the book "The ISM Method." The recommended study load for this training around 14 hours.

Second Catalogue of the Library of the Peabody Institute of the City of Baltimore, Including the Additions Made Since 1882

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Author : Johns Hopkins University. Peabody Institute. Library
Publisher :
ISBN 13 :
Total Pages : 746 pages
Book Rating : 4.A/5 ( download)

Book Synopsis Second Catalogue of the Library of the Peabody Institute of the City of Baltimore, Including the Additions Made Since 1882 by : Johns Hopkins University. Peabody Institute. Library

Download or read book Second Catalogue of the Library of the Peabody Institute of the City of Baltimore, Including the Additions Made Since 1882 written by Johns Hopkins University. Peabody Institute. Library and published by . This book was released on 1901 with total page 746 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Finding List for Books in the Portland Institute and Public Library, April 1, 1869

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Author : Portland Institute and Public Library (Portland, Me.)
Publisher :
ISBN 13 :
Total Pages : 136 pages
Book Rating : 4.M/5 ( download)

Book Synopsis Finding List for Books in the Portland Institute and Public Library, April 1, 1869 by : Portland Institute and Public Library (Portland, Me.)

Download or read book Finding List for Books in the Portland Institute and Public Library, April 1, 1869 written by Portland Institute and Public Library (Portland, Me.) and published by . This book was released on 1869 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Bulletin of the Virginia State Library

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Author : Virginia State Library
Publisher :
ISBN 13 :
Total Pages : 460 pages
Book Rating : 4.:/5 (39 download)

Book Synopsis Bulletin of the Virginia State Library by : Virginia State Library

Download or read book Bulletin of the Virginia State Library written by Virginia State Library and published by . This book was released on 1910 with total page 460 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Finding List of the Social Sciences, Political Science, Law, and Education

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Author : Virginia State Library
Publisher :
ISBN 13 :
Total Pages : 462 pages
Book Rating : 4.A/5 ( download)

Book Synopsis Finding List of the Social Sciences, Political Science, Law, and Education by : Virginia State Library

Download or read book Finding List of the Social Sciences, Political Science, Law, and Education written by Virginia State Library and published by . This book was released on 1910 with total page 462 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Annual of the Universal Medical Sciences

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Author : Charles Eucharist de Medicis Sajous
Publisher :
ISBN 13 :
Total Pages : 564 pages
Book Rating : 4.:/5 (47 download)

Book Synopsis Annual of the Universal Medical Sciences by : Charles Eucharist de Medicis Sajous

Download or read book Annual of the Universal Medical Sciences written by Charles Eucharist de Medicis Sajous and published by . This book was released on 1893 with total page 564 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Robinson V. Turner

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Author :
Publisher :
ISBN 13 :
Total Pages : 78 pages
Book Rating : 4.W/5 ( download)

Book Synopsis Robinson V. Turner by :

Download or read book Robinson V. Turner written by and published by . This book was released on 1993 with total page 78 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Catalogue ... 1807-1871

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Author : Boston Mass, Athenaeum, libr
Publisher :
ISBN 13 :
Total Pages : 688 pages
Book Rating : 4.R/5 (5 download)

Book Synopsis Catalogue ... 1807-1871 by : Boston Mass, Athenaeum, libr

Download or read book Catalogue ... 1807-1871 written by Boston Mass, Athenaeum, libr and published by . This book was released on 1878 with total page 688 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Catalogue of the Library of the Boston Athenæum

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Author : Boston Athenaeum
Publisher :
ISBN 13 :
Total Pages : 680 pages
Book Rating : 4.L/5 ( download)

Book Synopsis Catalogue of the Library of the Boston Athenæum by : Boston Athenaeum

Download or read book Catalogue of the Library of the Boston Athenæum written by Boston Athenaeum and published by . This book was released on 1878 with total page 680 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Catalogue of Stirling's and Glasgow Library

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Author : Glasgow (Scotland). Public Libraries. Stirling's Library
Publisher :
ISBN 13 :
Total Pages : 642 pages
Book Rating : 4.M/5 ( download)

Book Synopsis Catalogue of Stirling's and Glasgow Library by : Glasgow (Scotland). Public Libraries. Stirling's Library

Download or read book Catalogue of Stirling's and Glasgow Library written by Glasgow (Scotland). Public Libraries. Stirling's Library and published by . This book was released on 1888 with total page 642 pages. Available in PDF, EPUB and Kindle. Book excerpt:

An Introduction to Philosophy

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Author : Edgar Sheffield Brightman
Publisher :
ISBN 13 :
Total Pages : 418 pages
Book Rating : 4.3/5 (91 download)

Book Synopsis An Introduction to Philosophy by : Edgar Sheffield Brightman

Download or read book An Introduction to Philosophy written by Edgar Sheffield Brightman and published by . This book was released on 1925 with total page 418 pages. Available in PDF, EPUB and Kindle. Book excerpt:

American Journal of Public Health

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Author :
Publisher :
ISBN 13 :
Total Pages : 1368 pages
Book Rating : 4.3/5 ( download)

Book Synopsis American Journal of Public Health by :

Download or read book American Journal of Public Health written by and published by . This book was released on 1925 with total page 1368 pages. Available in PDF, EPUB and Kindle. Book excerpt: Includes section "Books and reports."

Journal of the Society of Chemical Industry

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Author : Society of Chemical Industry (Great Britain)
Publisher :
ISBN 13 :
Total Pages : 2312 pages
Book Rating : 4.:/5 (89 download)

Book Synopsis Journal of the Society of Chemical Industry by : Society of Chemical Industry (Great Britain)

Download or read book Journal of the Society of Chemical Industry written by Society of Chemical Industry (Great Britain) and published by . This book was released on 1922 with total page 2312 pages. Available in PDF, EPUB and Kindle. Book excerpt: Lists of members for 1882-1903 issued in v. 1-22, after which they were published separately.

Materials Engineering

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Author :
Publisher :
ISBN 13 :
Total Pages : 296 pages
Book Rating : 4.:/5 (31 download)

Book Synopsis Materials Engineering by :

Download or read book Materials Engineering written by and published by . This book was released on 1932 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: