The Influence of Gender and Race on Nursing Care Decisions

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Publisher :
ISBN 13 :
Total Pages : 216 pages
Book Rating : 4.:/5 (126 download)

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Book Synopsis The Influence of Gender and Race on Nursing Care Decisions by : James Cavalier

Download or read book The Influence of Gender and Race on Nursing Care Decisions written by James Cavalier and published by . This book was released on 2017 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: Disparate treatment among African Americans and women is a significant health issue for the United States population. Provider bias may contribute to disparate treatment of minorities by affecting clinical decision-making. The purpose of this study was to examine whether the race and gender of patients and providers influence post-operative pain management decisions made by nurses. Four vignettes including a patient photo that differed only by patient race and gender and a series of ranked care choices functioned as the study intervention. A randomized four group post-test only experimental design was implemented using a quota sample of 400 practicing Registered Nurses, including 100 White females, 100 Black females, 100 White males, and 100 Black males. A four-way between groups analysis of variance (ANOVA) was employed to determine whether the gender of the nurse, race of the nurse, gender of the patient, and/or race of the patient made any differences in the dose intensity of pain medications selected by the nurse sample. The findings indicate that, overall, nurses use moderation in pain management choices. No significant interactions were noted between any combinations of the four independent variables. A significant main effect was noted in dose intensity for nurse gender revealing that male nurses selected a significantly higher dose intensity than female nurses. Although care decisions were not significantly influenced by the race of the nurse or the race and/or gender of the patient, two trends emerged. White female patients received the highest dose intensity while White males received the lowest dose intensity. Secondly, White female nurses gave the highest dose intensity to White female patients. This study contributed added information to a very mixed body of literature. The large balanced quota sample was an important and unique strength of the study. Continued research related to race and gender influences on care decisions and disparate treatment is needed to better understand provider contribution to health disparities. As the United States becomes increasingly diverse, data-driven methods to decrease disparities across gender and race are needed. Nurses are well positioned to advocate for patients in a manner that can improve patient outcomes.

The Influence of Race and Gender on Nursing Pain Management Decisions

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Publisher :
ISBN 13 :
Total Pages : 222 pages
Book Rating : 4.:/5 (126 download)

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Book Synopsis The Influence of Race and Gender on Nursing Pain Management Decisions by : Sharon B. Hampton

Download or read book The Influence of Race and Gender on Nursing Pain Management Decisions written by Sharon B. Hampton and published by . This book was released on 2017 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: This research assessed whether gender and race of the patient and gender or race of the provider influenced health care decisions in post-operative pain management. A randomized four group post-test only experimental design was used to examine the nursing care decisions of Black and White, male and female, licensed practicing nurses. A vignette intervention was developed to simulate four exact patient scenarios that differed only by patient race and gender. A quota sample of 400 nurses was recruited using a self-selected face-to-face recruitment technique. A four-way between groups analysis of variance (ANOVA) assessed whether the gender of the nurse, race of the nurse, gender of the patient, or race of the patient made any differences in the dose intensity of pain medications selected by the nurse sample. No significant interactions were noted between any combinations of the four independent variables. A significant main effect was noted in dose intensity for nurse gender [F (1,384) = 9.75, p= 0.002]. There were no significant main effects for race of the nurse or for race or gender of the patient. Therefore, the findings reveal that the sample of nurses as a whole selected moderate dose intensities for pain management. Female nurses were significantly more likely to choose a lower dose intensity than male nurses across all patient types. Although not significant, on average, white female patients were administered the highest dose intensities while white male patients received the lowest dose intensities. White female nurses also selected a higher dose intensity for white female patients. Methodologies and outcomes from reported research studies done on pain management and provider/patient characteristics are varied. The results from this study were produced by a large nurse sample that was evenly stratified across nurse gender and race and equally and randomly assigned to patient vignettes across patient gender and race. This strengthens the results and adds solid information to the current body of literature

The Future of Nursing 2020-2030

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Publisher :
ISBN 13 : 9780309685061
Total Pages : pages
Book Rating : 4.6/5 (85 download)

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Book Synopsis The Future of Nursing 2020-2030 by : National Academies of Sciences Engineering and Medicine

Download or read book The Future of Nursing 2020-2030 written by National Academies of Sciences Engineering and Medicine and published by . This book was released on 2021-09-30 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: The decade ahead will test the nation's nearly 4 million nurses in new and complex ways. Nurses live and work at the intersection of health, education, and communities. Nurses work in a wide array of settings and practice at a range of professional levels. They are often the first and most frequent line of contact with people of all backgrounds and experiences seeking care and they represent the largest of the health care professions. A nation cannot fully thrive until everyone - no matter who they are, where they live, or how much money they make - can live their healthiest possible life, and helping people live their healthiest life is and has always been the essential role of nurses. Nurses have a critical role to play in achieving the goal of health equity, but they need robust education, supportive work environments, and autonomy. Accordingly, at the request of the Robert Wood Johnson Foundation, on behalf of the National Academy of Medicine, an ad hoc committee under the auspices of the National Academies of Sciences, Engineering, and Medicine conducted a study aimed at envisioning and charting a path forward for the nursing profession to help reduce inequities in people's ability to achieve their full health potential. The ultimate goal is the achievement of health equity in the United States built on strengthened nursing capacity and expertise. By leveraging these attributes, nursing will help to create and contribute comprehensively to equitable public health and health care systems that are designed to work for everyone. The Future of Nursing 2020-2030: Charting a Path to Achieve Health Equity explores how nurses can work to reduce health disparities and promote equity, while keeping costs at bay, utilizing technology, and maintaining patient and family-focused care into 2030. This work builds on the foundation set out by The Future of Nursing: Leading Change, Advancing Health (2011) report.

Unequal Treatment

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Publisher : National Academies Press
ISBN 13 : 030908265X
Total Pages : 781 pages
Book Rating : 4.3/5 (9 download)

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Book Synopsis Unequal Treatment by : Institute of Medicine

Download or read book Unequal Treatment written by Institute of Medicine and published by National Academies Press. This book was released on 2009-02-06 with total page 781 pages. Available in PDF, EPUB and Kindle. Book excerpt: Racial and ethnic disparities in health care are known to reflect access to care and other issues that arise from differing socioeconomic conditions. There is, however, increasing evidence that even after such differences are accounted for, race and ethnicity remain significant predictors of the quality of health care received. In Unequal Treatment, a panel of experts documents this evidence and explores how persons of color experience the health care environment. The book examines how disparities in treatment may arise in health care systems and looks at aspects of the clinical encounter that may contribute to such disparities. Patients' and providers' attitudes, expectations, and behavior are analyzed. How to intervene? Unequal Treatment offers recommendations for improvements in medical care financing, allocation of care, availability of language translation, community-based care, and other arenas. The committee highlights the potential of cross-cultural education to improve provider-patient communication and offers a detailed look at how to integrate cross-cultural learning within the health professions. The book concludes with recommendations for data collection and research initiatives. Unequal Treatment will be vitally important to health care policymakers, administrators, providers, educators, and students as well as advocates for people of color.

Understanding Racial and Ethnic Differences in Health in Late Life

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Publisher : National Academies Press
ISBN 13 : 0309165865
Total Pages : 184 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Understanding Racial and Ethnic Differences in Health in Late Life by : National Research Council

Download or read book Understanding Racial and Ethnic Differences in Health in Late Life written by National Research Council and published by National Academies Press. This book was released on 2004-09-08 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: As the population of older Americans grows, it is becoming more racially and ethnically diverse. Differences in health by racial and ethnic status could be increasingly consequential for health policy and programs. Such differences are not simply a matter of education or ability to pay for health care. For instance, Asian Americans and Hispanics appear to be in better health, on a number of indicators, than White Americans, despite, on average, lower socioeconomic status. The reasons are complex, including possible roles for such factors as selective migration, risk behaviors, exposure to various stressors, patient attitudes, and geographic variation in health care. This volume, produced by a multidisciplinary panel, considers such possible explanations for racial and ethnic health differentials within an integrated framework. It provides a concise summary of available research and lays out a research agenda to address the many uncertainties in current knowledge. It recommends, for instance, looking at health differentials across the life course and deciphering the links between factors presumably producing differentials and biopsychosocial mechanisms that lead to impaired health.

Leadership at the Intersection of Gender and Race in Healthcare and Science

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Publisher : Taylor & Francis
ISBN 13 : 1000623165
Total Pages : 217 pages
Book Rating : 4.0/5 (6 download)

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Book Synopsis Leadership at the Intersection of Gender and Race in Healthcare and Science by : Danielle Laraque-Arena

Download or read book Leadership at the Intersection of Gender and Race in Healthcare and Science written by Danielle Laraque-Arena and published by Taylor & Francis. This book was released on 2022-05-11 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book takes a case study approach to explore leadership narratives of women in healthcare and science, paying attention to the intersection of gender, identity, and race in each story. Putting forward a new vision and pathway inclusive of the lived experiences and contributions of women worldwide, this text proposes a strength-based approach to meeting leadership challenges. Key themes discussed include leadership redefined by those not identifying as leaders, the influence of the intersectionality of race and gender on leadership, and the implications for how we teach about leadership in healthcare and science. Grounded in theory that is translated into practice and evidenced by the leadership case studies described, the book draws out useful tools and organizational learnings to support transformation of the landscape of clinical care, education, research and policies healthcare and science. This book is an invaluable reference for leaders at all levels across healthcare and science. It is also of interest to students and academics from gender studies, leadership studies, organization and governance, anthropology, sociology, higher education, public health, social work, nursing and medicine.

Communities in Action

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Publisher : National Academies Press
ISBN 13 : 0309452961
Total Pages : 583 pages
Book Rating : 4.3/5 (94 download)

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Book Synopsis Communities in Action by : National Academies of Sciences, Engineering, and Medicine

Download or read book Communities in Action written by National Academies of Sciences, Engineering, and Medicine and published by National Academies Press. This book was released on 2017-04-27 with total page 583 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the United States, some populations suffer from far greater disparities in health than others. Those disparities are caused not only by fundamental differences in health status across segments of the population, but also because of inequities in factors that impact health status, so-called determinants of health. Only part of an individual's health status depends on his or her behavior and choice; community-wide problems like poverty, unemployment, poor education, inadequate housing, poor public transportation, interpersonal violence, and decaying neighborhoods also contribute to health inequities, as well as the historic and ongoing interplay of structures, policies, and norms that shape lives. When these factors are not optimal in a community, it does not mean they are intractable: such inequities can be mitigated by social policies that can shape health in powerful ways. Communities in Action: Pathways to Health Equity seeks to delineate the causes of and the solutions to health inequities in the United States. This report focuses on what communities can do to promote health equity, what actions are needed by the many and varied stakeholders that are part of communities or support them, as well as the root causes and structural barriers that need to be overcome.

The Effects of Children's Gender, Race, and Level of Attractiveness on Nurses' Pain Management Decisions

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Publisher :
ISBN 13 :
Total Pages : 324 pages
Book Rating : 4.:/5 (62 download)

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Book Synopsis The Effects of Children's Gender, Race, and Level of Attractiveness on Nurses' Pain Management Decisions by : Ruth Griffin

Download or read book The Effects of Children's Gender, Race, and Level of Attractiveness on Nurses' Pain Management Decisions written by Ruth Griffin and published by . This book was released on 2005 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Future of the Nursing Workforce in the United States

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Publisher : Jones & Bartlett Publishers
ISBN 13 : 0763756849
Total Pages : 329 pages
Book Rating : 4.7/5 (637 download)

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Book Synopsis The Future of the Nursing Workforce in the United States by : Peter Buerhaus

Download or read book The Future of the Nursing Workforce in the United States written by Peter Buerhaus and published by Jones & Bartlett Publishers. This book was released on 2009-10-06 with total page 329 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Future of the Nursing Workforce in the United States: Data, Trends and Implications provides a timely, comprehensive, and integrated body of data supported by rich discussion of the forces shaping the nursing workforce in the US. Using plain, jargon free language, the book identifies and describes the key changes in the current nursing workforce and provide insights about what is likely to develop in the future. The Future of the Nursing Workforce offers an in-depth discussion of specific policy options to help employers, educators, and policymakers design and implement actions aimed at strengthening the current and future RN workforce. The only book of its kind, this renowned author team presents extensive data, exhibits and tables on the nurse labor market, how the composition of the workforce is evolving, changes occurring in the work environment where nurses practice their profession, and on the publics opinion of the nursing profession.

Delivering Culturally Competent Nursing Care

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Publisher : Springer Publishing Company
ISBN 13 : 0826183026
Total Pages : 359 pages
Book Rating : 4.8/5 (261 download)

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Book Synopsis Delivering Culturally Competent Nursing Care by : Gloria Kersey-Matusiak, PhD, RN

Download or read book Delivering Culturally Competent Nursing Care written by Gloria Kersey-Matusiak, PhD, RN and published by Springer Publishing Company. This book was released on 2024-05-15 with total page 359 pages. Available in PDF, EPUB and Kindle. Book excerpt: Recipient of the 2019 AJN Book of the Year Award: Nursing Management and Leadership! Focusing on what it really means to be culturally competent in nursing practice, this text uses a unique framework to help nurses develop and apply these critical skills and provides numerous techniques for cultural self-assessment and cultural patient assessment. The third edition---imbued with lessons learned from the devastation wrought by COVID-19 and the death of George Floyd and their impact on nurses as frontline workers---is updated to reflect present-day dynamics. It includes three new chapters along with new case studies addressing the changing environment of diversity and inclusion. The third edition also expands on the development of critical thinking skills, aligning with the new format for the Next Generation NCLEX-RN exam. Focusing primarily on developing nurses’ skills in providing care for diverse patients and populations, the text also identifies the inequities and disparities in healthcare access and clinical outcomes experienced by some groups along with strategies for their mitigation. A key element culturally competent practice is enlightened, personal insight of the nurse. The book addresses the application of a self-assessment model (the Staircase Model), enabling nurses to explore their personal biases and limitations and to develop skills in overcoming them. The book explores the use of culturally competent practice in a variety of health care scenarios, considering both nurse-patient encounters and the relationships between health care professionals that can be challenged by differences in race, gender, ethnicity, or language barriers. New to the Third Edition: New chapter: Cultural Considerations When Caring for the Elderly New chapter: Cultural Considerations for Advanced Practice Nurses New chapter: Caring for Victims of Human Trafficking New case studies addressing ways to achieve culturally competent practice Expands on the development of critical thinking skills aligning with the new format for Next Generation NCLEX-RN Key Features: Emphasizes self-reflection as a first step in developing cultural competence Guides readers in using the Staircase Model to promote cultural competence when working with diverse patients Considers the wide variety of populations at risk in contemporary society with strategies for change Highlights critical aspects of case scenarios at the end of each chapter Includes Next Generation NCLEX-RN type questions Examines nurses’ roles in addressing health care disparities

Integrating Social Care into the Delivery of Health Care

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Publisher : National Academies Press
ISBN 13 : 0309493439
Total Pages : 195 pages
Book Rating : 4.3/5 (94 download)

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Book Synopsis Integrating Social Care into the Delivery of Health Care by : National Academies of Sciences, Engineering, and Medicine

Download or read book Integrating Social Care into the Delivery of Health Care written by National Academies of Sciences, Engineering, and Medicine and published by National Academies Press. This book was released on 2020-01-30 with total page 195 pages. Available in PDF, EPUB and Kindle. Book excerpt: Integrating Social Care into the Delivery of Health Care: Moving Upstream to Improve the Nation's Health was released in September 2019, before the World Health Organization declared COVID-19 a global pandemic in March 2020. Improving social conditions remains critical to improving health outcomes, and integrating social care into health care delivery is more relevant than ever in the context of the pandemic and increased strains placed on the U.S. health care system. The report and its related products ultimately aim to help improve health and health equity, during COVID-19 and beyond. The consistent and compelling evidence on how social determinants shape health has led to a growing recognition throughout the health care sector that improving health and health equity is likely to depend â€" at least in part â€" on mitigating adverse social determinants. This recognition has been bolstered by a shift in the health care sector towards value-based payment, which incentivizes improved health outcomes for persons and populations rather than service delivery alone. The combined result of these changes has been a growing emphasis on health care systems addressing patients' social risk factors and social needs with the aim of improving health outcomes. This may involve health care systems linking individual patients with government and community social services, but important questions need to be answered about when and how health care systems should integrate social care into their practices and what kinds of infrastructure are required to facilitate such activities. Integrating Social Care into the Delivery of Health Care: Moving Upstream to Improve the Nation's Health examines the potential for integrating services addressing social needs and the social determinants of health into the delivery of health care to achieve better health outcomes. This report assesses approaches to social care integration currently being taken by health care providers and systems, and new or emerging approaches and opportunities; current roles in such integration by different disciplines and organizations, and new or emerging roles and types of providers; and current and emerging efforts to design health care systems to improve the nation's health and reduce health inequities.

The Future of Nursing

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Publisher : National Academies Press
ISBN 13 : 0309208955
Total Pages : 700 pages
Book Rating : 4.3/5 (92 download)

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Book Synopsis The Future of Nursing by : Institute of Medicine

Download or read book The Future of Nursing written by Institute of Medicine and published by National Academies Press. This book was released on 2011-02-08 with total page 700 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Future of Nursing explores how nurses' roles, responsibilities, and education should change significantly to meet the increased demand for care that will be created by health care reform and to advance improvements in America's increasingly complex health system. At more than 3 million in number, nurses make up the single largest segment of the health care work force. They also spend the greatest amount of time in delivering patient care as a profession. Nurses therefore have valuable insights and unique abilities to contribute as partners with other health care professionals in improving the quality and safety of care as envisioned in the Affordable Care Act (ACA) enacted this year. Nurses should be fully engaged with other health professionals and assume leadership roles in redesigning care in the United States. To ensure its members are well-prepared, the profession should institute residency training for nurses, increase the percentage of nurses who attain a bachelor's degree to 80 percent by 2020, and double the number who pursue doctorates. Furthermore, regulatory and institutional obstacles-including limits on nurses' scope of practice-should be removed so that the health system can reap the full benefit of nurses' training, skills, and knowledge in patient care. In this book, the Institute of Medicine makes recommendations for an action-oriented blueprint for the future of nursing.

The Oxford Handbook of Women and the Economy

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Publisher : Oxford University Press
ISBN 13 : 0190878266
Total Pages : 889 pages
Book Rating : 4.1/5 (98 download)

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Book Synopsis The Oxford Handbook of Women and the Economy by : Susan L. Averett

Download or read book The Oxford Handbook of Women and the Economy written by Susan L. Averett and published by Oxford University Press. This book was released on 2018-05-15 with total page 889 pages. Available in PDF, EPUB and Kindle. Book excerpt: The transformation of women's lives over the past century is among the most significant and far-reaching of social and economic phenomena, affecting not only women but also their partners, children, and indeed nearly every person on the planet. In developed and developing countries alike, women are acquiring more education, marrying later, having fewer children, and spending a far greater amount of their adult lives in the labor force. Yet, because women remain the primary caregivers of children, issues such as work-life balance and the glass ceiling have given rise to critical policy discussions in the developed world. In developing countries, many women lack access to reproductive technology and are often relegated to jobs in the informal sector, where pay is variable and job security is weak. Considerable occupational segregation and stubborn gender pay gaps persist around the world. The Oxford Handbook of Women and the Economy is the first comprehensive collection of scholarly essays to address these issues using the powerful framework of economics. Each chapter, written by an acknowledged expert or team of experts, reviews the key trends, surveys the relevant economic theory, and summarizes and critiques the empirical research literature. By providing a clear-eyed view of what we know, what we do not know, and what the critical unanswered questions are, this Handbook provides an invaluable and wide-ranging examination of the many changes that have occurred in women's economic lives.

Section 1557 of the Affordable Care Act

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Publisher : American Dental Association
ISBN 13 : 1941807712
Total Pages : 60 pages
Book Rating : 4.9/5 (418 download)

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Book Synopsis Section 1557 of the Affordable Care Act by : American Dental Association

Download or read book Section 1557 of the Affordable Care Act written by American Dental Association and published by American Dental Association. This book was released on 2017-05-24 with total page 60 pages. Available in PDF, EPUB and Kindle. Book excerpt: Section 1557 is the nondiscrimination provision of the Affordable Care Act (ACA). This brief guide explains Section 1557 in more detail and what your practice needs to do to meet the requirements of this federal law. Includes sample notices of nondiscrimination, as well as taglines translated for the top 15 languages by state.

Social Epidemiology

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Publisher : Oxford University Press
ISBN 13 : 9780195083316
Total Pages : 428 pages
Book Rating : 4.0/5 (833 download)

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Book Synopsis Social Epidemiology by : Lisa F. Berkman

Download or read book Social Epidemiology written by Lisa F. Berkman and published by Oxford University Press. This book was released on 2000-03-09 with total page 428 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book shows the important links between social conditions and health and begins to describe the processes through which these health inequalities may be generated. It reviews a range of methodologies that could be used by health researchers in this field and proposes innovative future research directions.

Global Health and the Future Role of the United States

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Publisher : National Academies Press
ISBN 13 : 0309457637
Total Pages : 385 pages
Book Rating : 4.3/5 (94 download)

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Book Synopsis Global Health and the Future Role of the United States by : National Academies of Sciences, Engineering, and Medicine

Download or read book Global Health and the Future Role of the United States written by National Academies of Sciences, Engineering, and Medicine and published by National Academies Press. This book was released on 2017-10-05 with total page 385 pages. Available in PDF, EPUB and Kindle. Book excerpt: While much progress has been made on achieving the Millenium Development Goals over the last decade, the number and complexity of global health challenges has persisted. Growing forces for globalization have increased the interconnectedness of the world and our interdependency on other countries, economies, and cultures. Monumental growth in international travel and trade have brought improved access to goods and services for many, but also carry ongoing and ever-present threats of zoonotic spillover and infectious disease outbreaks that threaten all. Global Health and the Future Role of the United States identifies global health priorities in light of current and emerging world threats. This report assesses the current global health landscape and how challenges, actions, and players have evolved over the last decade across a wide range of issues, and provides recommendations on how to increase responsiveness, coordination, and efficiency â€" both within the U.S. government and across the global health field.

The Politics of Evidence

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Publisher : Routledge
ISBN 13 : 131738086X
Total Pages : 287 pages
Book Rating : 4.3/5 (173 download)

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Book Synopsis The Politics of Evidence by : Justin Parkhurst

Download or read book The Politics of Evidence written by Justin Parkhurst and published by Routledge. This book was released on 2016-10-04 with total page 287 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Open Access version of this book, available at http://www.tandfebooks.com/, has been made available under a Creative Commons Attribution-Non Commercial-No Derivatives 3.0 license. There has been an enormous increase in interest in the use of evidence for public policymaking, but the vast majority of work on the subject has failed to engage with the political nature of decision making and how this influences the ways in which evidence will be used (or misused) within political areas. This book provides new insights into the nature of political bias with regards to evidence and critically considers what an ‘improved’ use of evidence would look like from a policymaking perspective. Part I describes the great potential for evidence to help achieve social goals, as well as the challenges raised by the political nature of policymaking. It explores the concern of evidence advocates that political interests drive the misuse or manipulation of evidence, as well as counter-concerns of critical policy scholars about how appeals to ‘evidence-based policy’ can depoliticise political debates. Both concerns reflect forms of bias – the first representing technical bias, whereby evidence use violates principles of scientific best practice, and the second representing issue bias in how appeals to evidence can shift political debates to particular questions or marginalise policy-relevant social concerns. Part II then draws on the fields of policy studies and cognitive psychology to understand the origins and mechanisms of both forms of bias in relation to political interests and values. It illustrates how such biases are not only common, but can be much more predictable once we recognise their origins and manifestations in policy arenas. Finally, Part III discusses ways to move forward for those seeking to improve the use of evidence in public policymaking. It explores what constitutes ‘good evidence for policy’, as well as the ‘good use of evidence’ within policy processes, and considers how to build evidence-advisory institutions that embed key principles of both scientific good practice and democratic representation. Taken as a whole, the approach promoted is termed the ‘good governance of evidence’ – a concept that represents the use of rigorous, systematic and technically valid pieces of evidence within decision-making processes that are representative of, and accountable to, populations served.