The Health Care Consumer's Manifesto

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Author :
Publisher : Bloomsbury Publishing USA
ISBN 13 : 1440874050
Total Pages : 300 pages
Book Rating : 4.4/5 (48 download)

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Book Synopsis The Health Care Consumer's Manifesto by : Deborah Dove Gordon

Download or read book The Health Care Consumer's Manifesto written by Deborah Dove Gordon and published by Bloomsbury Publishing USA. This book was released on 2020-02-24 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: A health care executive at Harvard explains how to become a savvy consumer and get the value we all deserve for our health care spending. This book navigates and demystifies the confusing world of health care shopping. Readers go on a guided tour inside American health care to learn why it is so messy, and who is invested in keeping it that way. The text offers a new vision of how health care could work if it were truly designed to meet consumer needs, creating a call to action on how to demand and help create such a system. A wake-up call to an industry tenuously holding on to the status quo and ripe for true disruption, this book outlines what consumers can do themselves and demand from doctors, hospitals, health plans, and policy makers to get more for their health care spending and, in so doing, reshape the health care system into one we all deserve. Using real and compelling consumer stories intertwined with expert analysis, this book illustrates why it is so difficult to act as an engaged health care consumer in the United States and pulls back the curtain to expose the forces that hold the system in place.

The Health Care Consumer's Manifesto

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Author :
Publisher : Bloomsbury Publishing USA
ISBN 13 :
Total Pages : 354 pages
Book Rating : 4.2/5 (16 download)

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Book Synopsis The Health Care Consumer's Manifesto by : Deborah Dove Gordon

Download or read book The Health Care Consumer's Manifesto written by Deborah Dove Gordon and published by Bloomsbury Publishing USA. This book was released on 2020-02-24 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt: A health care executive at Harvard explains how to become a savvy consumer and get the value we all deserve for our health care spending. This book navigates and demystifies the confusing world of health care shopping. Readers go on a guided tour inside American health care to learn why it is so messy, and who is invested in keeping it that way. The text offers a new vision of how health care could work if it were truly designed to meet consumer needs, creating a call to action on how to demand and help create such a system. A wake-up call to an industry tenuously holding on to the status quo and ripe for true disruption, this book outlines what consumers can do themselves and demand from doctors, hospitals, health plans, and policy makers to get more for their health care spending and, in so doing, reshape the health care system into one we all deserve. Using real and compelling consumer stories intertwined with expert analysis, this book illustrates why it is so difficult to act as an engaged health care consumer in the United States and pulls back the curtain to expose the forces that hold the system in place.

Reengineering Health Care

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Author :
Publisher : FT Press
ISBN 13 : 0137052650
Total Pages : 241 pages
Book Rating : 4.1/5 (37 download)

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Book Synopsis Reengineering Health Care by : James Champy

Download or read book Reengineering Health Care written by James Champy and published by FT Press. This book was released on 2010 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: """Reengineering Health Care" gets to the core of transforming our current system by advocating the widespread use of IT, eliminating inefficient practices, and keeping the system focused on a healthy individual and not on a broken process.""--Newt Gingrich, Founder of the Center for Health Transformation, and former Speaker of the U.S. House of Representatives ""This book is a prescription for streamlining health care. Using the techniques that have successfully transformed business into customer-focused and efficient organizations, the authors provide a step-by-step approach to improving health care processes, guiding health care into the next generation of Lean delivery systems.""--Dr. John Halamka, Chief Information Officer, Beth Israel Deaconess Medical Center ""In health care, we tend to inundate our people with information, rather than enabling them to have insights. This concise guide will resonate with both senior and front-line managers who know they're engaged in unproductive work. They will see that reengineering is not overly difficult and can enable them to improve patient care and efficiency.""--Trevor Fetter, President and CEO, Tenet Health Corporation, and Trustee, Federation of American Hospitals ""It isn't reform that will fix our ailing health care system, its reengineering. Champy and Greenspun highlight organizations that have transformed, and reinvented, themselves by reengineering care delivery-they've lowered costs, improved care quality and patient safety, and increased the satisfaction of those giving and receiving care. Every clinician, hospital executive, and politician should read this book.""--Bill Crounse, M.D., Senior Director, Worldwide Health, Microsoft Corporation ""Implement health care technology, and you have better health care tools; reengineer with a focus on technology, process, and people, and you have a better health care system. This straightforward guide shows how to transform health care to maximize quality, safety, convenience, and impact the cost of delivery. No one can read this book and not feel a profound call to action.""--H. Stephen Lieber, CAE, President & CEO, HIMSS In their legendary book, "Reengineering the Corporation", Jim Champy and Michael Hammer introduced businesspeople to the enormous power of a revolutionary methodology called "reengineering". Using reengineering, businesses around the world have systematically retooled their processes--achieving dramatic cost savings, greater customer satisfaction, and more value. Now, Jim Champy and Dr. Harry Greenspun show how to apply the proven reengineering methodology in health care: throughout physician practices, hospitals, and even entire health systems. You'll meet innovative and visionary leaders who've been successfully reengineering organizations across the entire delivery spectrum and learn powerful lessons for improving quality, reducing costs, and expanding access. This book doesn't just demonstrate the immense potential of health care reengineering to revolutionize health care delivery: "it offers a clear roadmap for realizing that potential in your own organization""." Deliver Better Care to More People, at Lower Cost How reengineering can lead to more efficient, safer delivery--and sharply reduced costs How to focus on prevention and wellness, as well as chronic disease and hospital care How to earn the trust, contributions, and passion of skeptical physicians and health care professionals How to harness technology to create more seamless, accessible, valued, and sustainable health care systems--and avoid technology's pitfalls How Zeev Neuwirth transformed the Lenox Hill Hospital ER and the 700-doctor Harvard Vanguard Medical Associates practice How Tom Knight is revolutionizing patient safety at Methodist Hospital System, one of America's largest private, nonprofit medical complexes How to start today in your own organization!

UnHealthcare

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Publisher :
ISBN 13 : 9781716996511
Total Pages : 0 pages
Book Rating : 4.9/5 (965 download)

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Book Synopsis UnHealthcare by : Hemant Taneja

Download or read book UnHealthcare written by Hemant Taneja and published by . This book was released on 2020-05-29 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: In UnHealthcare, Silicon Valley entrepreneur and investor Hemant Taneja and Jefferson Health CEO Stephen Klasko, along with writer Kevin Maney, make a provocative case for a new data-driven, cloud-based category of healthcare called "health assurance." The authors show how health assurance can be built using today's technology, how it will help us all stay healthier at less cost, and how data from health assurance services can help individuals and officials contain and manage deadly virus outbreaks such as Covid-19. More than just a thesis, UnHealthcare is a guide to how entrepreneurs, healthcare professionals, and policymakers can bring health assurance to the mainstream and finally develop a solution to America's healthcare debacle.

A Manifesto for Mental Health

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Publisher : Springer Nature
ISBN 13 : 3030243869
Total Pages : 310 pages
Book Rating : 4.0/5 (32 download)

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Book Synopsis A Manifesto for Mental Health by : Peter Kinderman

Download or read book A Manifesto for Mental Health written by Peter Kinderman and published by Springer Nature. This book was released on 2019-10-08 with total page 310 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Manifesto for Mental Health presents a radically new and distinctive outlook that critically examines the dominant ‘disease-model’ of mental health care. Incorporating the latest findings from both biological neuroscience and research into the social determinants of psychological problems, Peter Kinderman offers a contemporary, biopsychosocial, alternative. He warns that the way we care for people with mental health problems is creating a hidden human rights emergency and he proposes a new vision for the future of health organisations across the globe. The book highlights persuasive evidence that our mental health and wellbeing depend largely on the society in which we live, on the things happen to us, and on how we learn to make sense of and respond to those events. Kinderman proposes a rejection of invalid diagnostic labels, practical help rather than medication, and a recognition that distress is usually an understandable human response to life's challenges. Offering a serious critique of establishment thinking, A Manifesto for Mental Health provides a well-crafted demonstration of how, with scientific rigour and empathy, a revolution in mental health care is not only highly desirable, it is also entirely achievable.

The Care Manifesto

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Publisher : Verso Books
ISBN 13 : 1839760966
Total Pages : 129 pages
Book Rating : 4.8/5 (397 download)

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Book Synopsis The Care Manifesto by : The Care Collective

Download or read book The Care Manifesto written by The Care Collective and published by Verso Books. This book was released on 2020-09-22 with total page 129 pages. Available in PDF, EPUB and Kindle. Book excerpt: We are in the midst of a global crisis of care. How do we get out of it? The Care Manifesto puts care at the heart of the debates of our current crisis: from intimate care--childcare, healthcare, elder care--to care for the natural world. We live in a world where carelessness reigns, but it does not have to be this way. The Care Manifesto puts forth a vision for a truly caring world. The authors want to reimagine the role of care in our everyday lives, making it the organising principle in every dimension and at every scale of life. We are all dependent on each other, and only by nurturing these interdependencies can we cultivate a world in which each and every one of us can not only live but thrive. The Care Manifesto demands that we must put care at the heart of the state and the economy. A caring government must promote collective joy, not the satisfaction of individual desire. This means the transformation of how we organise work through co-operatives, localism and nationalisation. It proposes the expansion of our understanding of kinship for a more 'promiscuous care'. It calls for caring places through the reclamation of public space, to make a more convivial city. It sets out an agenda for the environment, most urgent of all, putting care at the centre of our relationship to the natural world.

The Checklist Manifesto

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Publisher : Metropolitan Books
ISBN 13 : 1429953381
Total Pages : 225 pages
Book Rating : 4.4/5 (299 download)

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Book Synopsis The Checklist Manifesto by : Atul Gawande

Download or read book The Checklist Manifesto written by Atul Gawande and published by Metropolitan Books. This book was released on 2010-04-01 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: The New York Times bestselling author of Being Mortal and Complications reveals the surprising power of the ordinary checklist We live in a world of great and increasing complexity, where even the most expert professionals struggle to master the tasks they face. Longer training, ever more advanced technologies—neither seems to prevent grievous errors. But in a hopeful turn, acclaimed surgeon and writer Atul Gawande finds a remedy in the humblest and simplest of techniques: the checklist. First introduced decades ago by the U.S. Air Force, checklists have enabled pilots to fly aircraft of mind-boggling sophistication. Now innovative checklists are being adopted in hospitals around the world, helping doctors and nurses respond to everything from flu epidemics to avalanches. Even in the immensely complex world of surgery, a simple ninety-second variant has cut the rate of fatalities by more than a third. In riveting stories, Gawande takes us from Austria, where an emergency checklist saved a drowning victim who had spent half an hour underwater, to Michigan, where a cleanliness checklist in intensive care units virtually eliminated a type of deadly hospital infection. He explains how checklists actually work to prompt striking and immediate improvements. And he follows the checklist revolution into fields well beyond medicine, from disaster response to investment banking, skyscraper construction, and businesses of all kinds. An intellectual adventure in which lives are lost and saved and one simple idea makes a tremendous difference, The Checklist Manifesto is essential reading for anyone working to get things right.

Poverty and the Myths of Health Care Reform

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Publisher : Johns Hopkins University Press
ISBN 13 : 1421429055
Total Pages : 305 pages
Book Rating : 4.4/5 (214 download)

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Book Synopsis Poverty and the Myths of Health Care Reform by : Richard (Buz) Cooper

Download or read book Poverty and the Myths of Health Care Reform written by Richard (Buz) Cooper and published by Johns Hopkins University Press. This book was released on 2019-03-05 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first book to address the fundamental nexus that binds poverty and income inequality to soaring health care utilization and spending, Poverty and the Myths of Health Care Reform is a must-read for medical professionals, public health scholars, politicians, and anyone concerned with the heavy burden of inequality on the health of Americans.

Patient Engagement

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Publisher : Walter de Gruyter GmbH & Co KG
ISBN 13 : 3110452448
Total Pages : 154 pages
Book Rating : 4.1/5 (14 download)

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Book Synopsis Patient Engagement by : Guendalina Graffigna

Download or read book Patient Engagement written by Guendalina Graffigna and published by Walter de Gruyter GmbH & Co KG. This book was released on 2016-01-01 with total page 154 pages. Available in PDF, EPUB and Kindle. Book excerpt: Patient engagement should be envisaged as a key priority today to innovate healthcare services delivery and to make it more effective and sustainable. The experience of engagement is a key qualifier of the exchange between the demand (i.e. citizens/patients) and the supply process of healthcare services. To understand and detect the strategic levers that sustain a good quality of patients’ engagement may thus allow not only to improve clinical outcomes, but also to increase patients’ satisfaction and to reduce the organizational costs of the delivery of services. By assuming a relational marketing perspective, the book offers practical insights about the developmental process of patients’ engagement, by suggesting concrete tools for assessing the levels of patients’ engagement and strategies to sustain it. Crucial resources to implement these strategies are also the new technologies that should be (1) implemented according to precise guidelines and (2) designed according to a user-centered design process. Furthermore, the book describes possible fields of patients’ engagement application by describing the best practices and experiences matured in different fields

Manifesto for a Moral Revolution

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Publisher : Henry Holt and Company
ISBN 13 : 1250222869
Total Pages : 256 pages
Book Rating : 4.2/5 (52 download)

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Book Synopsis Manifesto for a Moral Revolution by : Jacqueline Novogratz

Download or read book Manifesto for a Moral Revolution written by Jacqueline Novogratz and published by Henry Holt and Company. This book was released on 2020-05-05 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: "An instant classic." —Arianna Huffington "Will inspire people from across the political spectrum." —Jonathan Haidt Longlisted for the Porchlight Business Book of the Year Award, an essential shortlist of leadership ideas for everyone who wants to do good in this world, from Jacqueline Novogratz, author of the New York Times bestseller The Blue Sweater and founder and CEO of Acumen. In 2001, when Jacqueline Novogratz founded Acumen, a global community of socially and environmentally responsible partners dedicated to changing the way the world tackles poverty, few had heard of impact investing—Acumen’s practice of “doing well by doing good.” Nineteen years later, there’s been a seismic shift in how corporate boards and other stakeholders evaluate businesses: impact investment is not only morally defensible but now also economically advantageous, even necessary. Still, it isn’t easy to reach a success that includes profits as well as mutually favorable relationships with workers and the communities in which they live. So how can today’s leaders, who often kick off their enterprises with high hopes and short timetables, navigate the challenges of poverty and war, of egos and impatience, which have stymied generations of investors who came before? Drawing on inspiring stories from change-makers around the world and on memories of her own most difficult experiences, Jacqueline divulges the most common leadership mistakes and the mind-sets needed to rise above them. The culmination of thirty years of work developing sustainable solutions for the problems of the poor, Manifesto for a Moral Revolution offers the perspectives necessary for all those—whether ascending the corporate ladder or bringing solar light to rural villages—who seek to leave this world better off than they found it.

Healthcare Beyond Reform

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Publisher : CRC Press
ISBN 13 : 1466511214
Total Pages : 297 pages
Book Rating : 4.4/5 (665 download)

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Book Synopsis Healthcare Beyond Reform by : Joe Flower

Download or read book Healthcare Beyond Reform written by Joe Flower and published by CRC Press. This book was released on 2012-04-24 with total page 297 pages. Available in PDF, EPUB and Kindle. Book excerpt: There is a secret inside healthcare, and it’s this: We can do healthcare for a lot less money. The only way to do that is to do it a lot better. We know it’s possible because it is happening now. In pockets and branches across healthcare, people are receiving better healthcare for a lot less. Some employers, states, tribes, and health systems are doing healthcare a little differently. Healthcare Beyond Reform: Doing It Right for Half the Cost explains how this new kind of healthcare is not about rationing and cutbacks. It’s not about getting less, it’s about getting more. Getting better and friendlier healthcare, where you need it, when you need it. How? The answer is mostly not in Washington, it’s not conservative or liberal. The answer is mostly not about who pays for healthcare. The answer is mostly about who gets paid, and what we pay them for. Healthcare Beyond Reform: Doing It Right For Half The Cost shows you how the system works. It explains how we got here, why we pay so much more than anyone else, and why we don’t get what we pay for. You’ll learn the five things healthcare can do to turn this around. You will see what some employers are already doing to make that happen, and what patients, families, doctors, and anyone else who cares about healthcare can do to help make it happen. There are only five and we need all five. All of them can be done right now, with the current healthcare system as it is. Joe Flower shows you how. In 1980, healthcare took no more of a bite out of the U.S. economy than it did in other developed countries. By 2000, healthcare cost twice as much in the U.S. as in most other developed countries. We can change that. —Joe Flower Joe Flower explains how we can make healthcare better for a lot less. http://www.youtube.com/watch?v=nKvvf5SIS4Y&feature=youtu.be

Universal Health Care

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Publisher : Bloomsbury Publishing USA
ISBN 13 : 144086845X
Total Pages : 208 pages
Book Rating : 4.4/5 (48 download)

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Book Synopsis Universal Health Care by : Claudio Butticè

Download or read book Universal Health Care written by Claudio Butticè and published by Bloomsbury Publishing USA. This book was released on 2019-11-15 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: This accessibly written book explains universal healthcare; the many forms it can take; and the issues, debates, and historical context underpinning the continued struggle for its implementation in the United States. Universal healthcare may be defined as any healthcare system that ensures at least basic coverage to most, if not all, citizens of a country. Although it may be implemented in many ways, universal healthcare has been widely accepted by international humanitarian organizations such as the World Health Organization (WHO) as the best way to ensure the universal human right to health. So why is the United States the only industrialized country without universal healthcare? What are the political, social, and economic factors that have prevented its successful introduction? Universal Healthcare explores what universal healthcare is, the many forms it can take—using examples from countries around the world—and the tumultuous history of attempts to implement a system of universal healthcare in the United States. Part II delves into the contentious issues and debates surrounding adoption of universal healthcare in the United States. Lastly, Part III provides a variety of useful materials, including case studies, a timeline of critical events, a glossary, and a directory of resources.

Health Justice Now

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Publisher : Melville House
ISBN 13 : 1612197167
Total Pages : 272 pages
Book Rating : 4.6/5 (121 download)

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Book Synopsis Health Justice Now by : Timothy Faust

Download or read book Health Justice Now written by Timothy Faust and published by Melville House. This book was released on 2019-08-06 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The best concise explanation of why the United States needs single-payer health care — and needs to widen the definition of health care itself."— The Washington Post Single payer healthcare is not complicated: the government pays for all care for all people. It’s cheaper than our current model, and most Americans (and their doctors) already want it. So what’s the deal with our current healthcare system, and why don’t we have something better? In Health Justice Now, Timothy Faust explains what single payer is, why we don’t yet have it, and how it can be won. He identifies the actors that have misled us for profit and political gain, dispels the myth that healthcare needs to be personally expensive, shows how we can smoothly transition to a new model, and reveals the slate of humane and progressive reforms that we can only achieve with single payer as the springboard. In this impassioned playbook, Faust inspires us to believe in a world where we could leave our job without losing healthcare for ourselves and our kids; where affordable housing is healthcare; and where social justice links arm-in-arm with health justice for us all.

Health Care Law and Ethics

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Author :
Publisher : Aspen Publishing
ISBN 13 : 1454897651
Total Pages : 2168 pages
Book Rating : 4.4/5 (548 download)

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Book Synopsis Health Care Law and Ethics by : Mark A. Hall

Download or read book Health Care Law and Ethics written by Mark A. Hall and published by Aspen Publishing. This book was released on 2018-02-26 with total page 2168 pages. Available in PDF, EPUB and Kindle. Book excerpt: Health Care Law and Ethics, Ninth Edition offers a relationship-oriented approach to health law—covering the essentials, as well as topical and controversial subjects. The book provides thoughtful and teachable coverage of every aspect of health care law. Current and classic cases build logically from the fundamentals of the patient/provider relationship to the role of government and institutions in health care. The book is adaptable to both survey courses and courses covering portions of the field. Key Features: New authors Nick Bagley and Glenn Cohen Incorporated anticipated changes to the Affordable Care Act More current cases and more streamlined notes, including ones on medical malpractice, bioethics, and on finance and regulation More coverage of “conscientious objection” and “big data” - Discussion of new “value based” methods of physician payment - Expanded coverage of “fraud and abuse” Current issues in public health (e.g., Ebola, Zika) and controversies in reproductive choice (e.g., Hobby Lobby) Coverage of cutting-edge genetic technologies (e.g., gene editing and mitochondrial replacement)

The Paleo Manifesto

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Author :
Publisher : Harmony
ISBN 13 : 030788919X
Total Pages : 368 pages
Book Rating : 4.3/5 (78 download)

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Book Synopsis The Paleo Manifesto by : John Durant

Download or read book The Paleo Manifesto written by John Durant and published by Harmony. This book was released on 2013-09-17 with total page 368 pages. Available in PDF, EPUB and Kindle. Book excerpt: In The Paleo Manifesto: Ancient Wisdom for Lifelong Health, John Durant argues for an evolutionary – and revolutionary – approach to health. All animals, human or otherwise, thrive when they mimic key elements of life in their natural habitat. From diet to movement to sleep, this evolutionary perspective sheds light on some of our most pressing health concerns. What is causing the rise of chronic conditions, such as obesity, diabetes, and depression? Is eating red meat going to kill you? Is avoiding the sun actually the best way to avoid skin cancer? Durant takes readers on a thrilling ride to the Paleolithic and beyond, unlocking the health secrets of our ancient ancestors. What do obese gorillas teach us about weight loss? How can Paleolithic skulls contain beautiful sets of teeth? Why is the Bible so obsessed with hygiene? What do NASA astronauts teach us about getting a good night’s sleep? And how are Silicon Valley techies hacking the human body? Blending science and culture, anthropology and philosophy, John Durant distills the lessons from his adventures and shows how to apply them to day-to-day life, teaching people how to construct their own personal “habitat” that will enable them to thrive. The book doesn’t just address what we eat, but why we eat it; not just how to exercise, but the purpose of functional movement; not just being healthy, but leading a purposeful life. Combining the best of ancient wisdom with cutting edge science, Durant crafts a vision of health that is both fresh and futuristic.

Health for All of Life

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Author :
Publisher :
ISBN 13 : 9781734122831
Total Pages : pages
Book Rating : 4.1/5 (228 download)

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Book Synopsis Health for All of Life by : Jason Garwood

Download or read book Health for All of Life written by Jason Garwood and published by . This book was released on 2020-10-18 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: No doubt, over the past century, the Western world has seen tremendous advances in medicine and technology. But what if, in our insatiable urge to progress, we have lost what it means to be healthy? What happens when Big-Pharma and Big-Government work together in an unholy union of oppression and tyranny? The fact is, we are sicker than ever, and much of our modern "healthcare" has become nothing more than death-care. We have forgotten the natural, God-given systems in the body that can often be healed by simple protocols found in creation. Meanwhile, in an era long distanced from days where the church was unafraid to apply biblical principles to the stewardship of our bodies, Dr. Jason Garwood has written an indispensable manifesto on the intersection of faith, Christian doctrine, and health. It is scientifically and theologically informed as well as immensely practical while avoiding the pitfalls of a false "prosperity gospel." If you want to regain a faith-filled vision of health and healing you simply must read this book.

Patient No Longer

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Author :
Publisher : Ache Management Series
ISBN 13 : 9781640551800
Total Pages : 0 pages
Book Rating : 4.5/5 (518 download)

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Book Synopsis Patient No Longer by : Ryan Donohue

Download or read book Patient No Longer written by Ryan Donohue and published by Ache Management Series. This book was released on 2020-07-19 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The coronavirus pandemic has validated the principles of this book--that we need healthcare with no address, helping people where they are and when they need it," writes Dr. Stephen K. Klasko in Patient No Longer: Why Healthcare Must Deliver the Care Experience That Consumers Want and Expect. "Telehealth worked. Providing guidance to families worked. Listening worked. Even under our greatest threat since World War II, the principles of using digital medicine to get care out to people turned out to be critical." Dr. Klasko and Ryan Donohue explore this evolving delivery model in a fascinating look at the history of patient-centric care and the rise of the healthcare consumer as a powerful new voice. In addition to the compelling reasons why consumer-centric care is so crucial, the authors share how leaders can work to build health systems focused on it. They offer actionable ideas for implementation in individual organizations and explore topics such as: - The latest research on what matters most to healthcare consumers today - Leadership skills needed to drive patient-centric initiatives - New applications of digital health technology and data - The Picker Institute's Eight Dimensions of Patient-Centered Care - Best practices and case studies from leading organizations As healthcare consumers continue to demand the same types of interactions they enjoy in other industries, healthcare organizations must work hard to build frictionless customer experiences that create lasting connections and build genuine loyalty. This book describes a once-in-an-era transformation in healthcare. Is your organization ready?