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The Evolution Of Contractual And Relational Governance In Is Outsourcing
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Book Synopsis The Evolution of Contractual and Relational Governance in IS Outsourcing by : Thomas Huber
Download or read book The Evolution of Contractual and Relational Governance in IS Outsourcing written by Thomas Huber and published by . This book was released on 2012 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This paper explores how and why contractual and relational governance evolve over time in information systems (IS) outsourcing projects. Governance is broken down into its foundation and action dimension resulting in four governance parameters: trust /norms and informal control representing relational governance; contract and formal control reflecting contractual governance. Drawing on the lenses of punctuated equilibrium and biological interaction, we examine both incremental and disruptive change along our four governance parameters. The findings from four longitudinal IS outsourcing projects suggest that incremental changes are driven by interactions between governance parameters. We found three basic patterns of interaction between governance parameters (mutualism, commensalism, competition) that explain incremental changes. In contrast, disruptive governance changes during revolutions are driven by stark contextual changes. However, interactions during equilibriums may lead to self-perpetuating dynamics that may detract governance from basic outsourcing objectives. Revolutions may break these self-perpetuating dynamics and redirect governance to basic objectives.
Book Synopsis The Interaction of Contract, Control, and Relational Norms as Governance Mechanisms in IS Outsourcing Relationships by : Daniel Kuhlmann
Download or read book The Interaction of Contract, Control, and Relational Norms as Governance Mechanisms in IS Outsourcing Relationships written by Daniel Kuhlmann and published by Diplomarbeiten Agentur. This book was released on 2012-02-07 with total page 137 pages. Available in PDF, EPUB and Kindle. Book excerpt: Inhaltsangabe:Abstract: The dynamics of the relationship between service recipient and service provider in IS outsourcing relationships recently gained increased attention as relationships are believed to have a considerable influence on IS outsourcing success. This thesis adds to this growing field of interest by developing an IS outsourcing relationship framework in the form of a process model. Three rather disjointed areas of research, namely contractual governance, relational norms, and control, have been set in a common context by interrelating them as the three main governance modes that jointly influence the relationship. One in-depth case study has been conducted in order to provide first empirical evidence and to gain deeper insights into the dynamics of relationship governance. The proposed model could be confirmed in general, revealing the following insights: first, contractual and relational governance modes determine the rules that govern the relationship while control is used to execute and enforce specified rules. All three jointly influence the state of the relationship. Second, relational norms have only been observed at an individual level and not at an organizational one. Third, formal control modes have been used to execute and enforce relational norms. This finding contradicts current control theory. Fourth, while contractual and relational governance are seen as complementary and equally important, relational norms have been left completely unmanaged in the observed organization due to a lack of adequate approaches. These results are discussed in detail to outline opportunities for further research. Inhaltsverzeichnis:Table of Contents: List of Figuresv List of Tablesvi List of Abbreviationsvii List of Keywordsviii Abstractx 1.Introduction1 1.1Motivation and Objectives1 1.2Structure of the Thesis2 2.Theoretical Foundations3 2.1IS Outsourcing3 2.2IS Outsourcing Relationships5 2.2.1IS Outsourcing Relationships as Inter-Organizational Exchanges5 2.2.2Underlying Challenges of IS Outsourcing Relationships12 2.2.3IS Outsourcing Relationship Governance Modes18 2.2.3.1Contractual Governance21 2.2.3.2Relational Governance25 2.3Control29 2.4IS Outsourcing Success38 3.Research Model and Propositions39 3.1Research Approach39 3.2Research Model42 3.2.1Research Questions, Objectives, and Approaches42 3.2.2Towards an IS Outsourcing Relationship Framework43 3.2.3Description of the Research Model47 3.2.4Summary of [...]
Book Synopsis Governing IT Outsourcing Relationships: The Roles of Contract, Control, and Relational Norms by : Daniel Kuhlmann
Download or read book Governing IT Outsourcing Relationships: The Roles of Contract, Control, and Relational Norms written by Daniel Kuhlmann and published by Diplomica Verlag. This book was released on 2012-08 with total page 141 pages. Available in PDF, EPUB and Kindle. Book excerpt: The dynamics of the relationship between service recipient and service provider in IS outsourcing relationships recently gained increased attention as relationships are believed to have a considerable influence on IS outsourcing success. This study adds to this growing field of interest by developing an IS outsourcing relationship framework in the form of a process model. Three rather disjointed areas of research, namely contractual governance, relational norms, and control, have been set in a common context by interrelating them as the three main governance modes that jointly influence the relationship. One in-depth case study has been conducted in order to provide first empirical evidence and to gain deeper insights into the dynamics of relationship governance. The proposed model could be confirmed in general, revealing the following insights: first, contractual and relational governance modes determine the rules that govern the relationship while control is used to execute and enforce specified rules. All three jointly influence the state of the relationship. Second, relational norms have only been observed at an individual level and not at an organizational one. Third, formal control modes have been used to execute and enforce relational norms. This finding contradicts current control theory. Fourth, while contractual and relational governance are seen as complementary and equally important, relational norms have been left completely unmanaged in the observed organization due to a lack of adequate approaches. These results are discussed in detail to outline opportunities for further research.
Book Synopsis Contractual and relational governance in information systems outsourcing relationships by : Thomas Alexander Fischer
Download or read book Contractual and relational governance in information systems outsourcing relationships written by Thomas Alexander Fischer and published by . This book was released on 2012 with total page 153 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Contractual and Relational Governance in Information Systems Outsourcing Relationships by : Thomas Fischer
Download or read book Contractual and Relational Governance in Information Systems Outsourcing Relationships written by Thomas Fischer and published by Cuvillier Verlag. This book was released on 2013-07-26 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt: Many companies outsource parts of their information systems (IS) function to external service providers. However, many IS outsourcing projects fail. One of the main reasons for this failure is a lack of knowledge of appropriate governance of the relationship between client and vendor. While research indicates that the two main governance mechanisms, i.e., contractual and relational governance, may change over time, there is no consensus on how and why they change. A dynamic view on IS outsourcing governance is developed to understand those governance changes. This contributes to the ongoing scholarly debate on the relationship between contractual and relational governance, i.e., whether they act as complements or substitutes. In addition, one research article focuses on the impact of information technologies on the governance of IS outsourcing projects. The four research projects included in this book provide insights into how IS outsourcing governance may be improved.
Book Synopsis Outsourcing and Offshoring Business Services by : Leslie P. Willcocks
Download or read book Outsourcing and Offshoring Business Services written by Leslie P. Willcocks and published by Springer. This book was released on 2017-07-25 with total page 656 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bringing together theoretical and empirical studies from the Journal of Information Technology, this book provides a definitive guide to research discovered on the growing global sourcing phenomenon. Paying particular attention to Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO), theoretical chapters explore insightful ways of thinking about the different facets of outsourcing, and provide useful information to practitioners and researchers. Empirical chapters report the findings of 405 major research studies into the risks and successes of relationships between customer and vendor, the development of trust in these relationships, the factors affecting locations for offshoring, and specialized offshoring organizations such as captive centres. In this comprehensive study, the editors present an expert review of the historical development of this field, and offer analysis of emerging findings and practices for the future.
Book Synopsis IT Outsourcing Governance by : Stefanie Leimeister
Download or read book IT Outsourcing Governance written by Stefanie Leimeister and published by Springer Science & Business Media. This book was released on 2010-11-18 with total page 387 pages. Available in PDF, EPUB and Kindle. Book excerpt: Stefanie Leimeister examines different types of IT outsourcing relationships and their characteristics depending on the outsourcing clients’ underlying expectations. The author derives actionable advice for applicable strategies and an effective allocation of resources for an outsourcing venture.
Book Synopsis Strategic Innovation Through Outsourcing by : Ilan Oshri
Download or read book Strategic Innovation Through Outsourcing written by Ilan Oshri and published by . This book was released on 2021 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: There is growing evidence that client firms expect outsourcing suppliers to transform their business. Indeed, most outsourcing suppliers have delivered IT operational and business process innovation to client firms; however, achieving strategic innovation through outsourcing has been perceived to be far more challenging. Building on the growing interest in the IS outsourcing literature, this paper seeks to advance our understanding of the role that relational and contractual governance plays in achieving strategic innovation through outsourcing. We hypothesized and tested empirically the relationship between the quality of client-supplier relationships and the likelihood of achieving strategic innovation, and the interaction effect of different contract types, such as fixed-price, time and materials, partnership and their combinations. Results from a pan-European survey of 248 large firms suggest that high-quality relationships between clients and suppliers may indeed help achieve strategic innovation through outsourcing. However, within the spectrum of various outsourcing contracts, only the partnership contract, when included in the client contract portfolio alongside either fixed-price, time and materials or their combination, presents a significant positive effect on relational governance and is likely to strengthen the positive effect of the quality of client-supplier relationships on strategic innovation. Full paper available at https://www.sciencedirect.com/science/article/abs/pii/S0963868715000360.
Book Synopsis Managing IT Outsourcing by : Erik Beulen
Download or read book Managing IT Outsourcing written by Erik Beulen and published by Routledge. This book was released on 2006-09-27 with total page 457 pages. Available in PDF, EPUB and Kindle. Book excerpt: The business landscape is changing. Outsourcing is now a growing phenomenon in which specific functions are subcontracted to specialist companies, often elsewhere in the world. IT represents a particular case for outsourcing, both in terms of benefits and potential inter-organizational problems. Deciding whether to keep IT in-house or to whether outsource it is a key management responsibility. Once a decision for outsourcing has been made, relationships with external provider(s) have to be established and managed. This book combines both research and practical examples to explore how this can be done successfully. Uniquely, the book provides a governance model for such partnerships, exploring the risks and responsibilities involved for both parties. Drawing on the theories of interfirm networks and the boundaries of the firm, here, it provides an accessible and cutting-edge perspective. Incorporating industry examples from a global network of companies (including four case specific chapters), this book investigates partnerships in industrial sectors and IT functions. An invaluable resource for those involved in IT and new technology management as well as strategic business management and planning, this book presents all the necessary theory with an indispensable practical perspective.
Book Synopsis Career Dynamics by : Edgar H. Schein
Download or read book Career Dynamics written by Edgar H. Schein and published by Addison Wesley Publishing Company. This book was released on 1978 with total page 292 pages. Available in PDF, EPUB and Kindle. Book excerpt: Career Dynamics studies the complexities of career development from both an individual and an organizational perspective. Changing needs throughout the adult life cycle, interaction of work and family, and integration of individual and organizational goals through human resource planning and development are thoroughly explored.
Book Synopsis Relationship Governance Mechanisms of the IT Outsourcing Deals by : Olena Vasylchenko
Download or read book Relationship Governance Mechanisms of the IT Outsourcing Deals written by Olena Vasylchenko and published by . This book was released on 2005 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis A Relational View on IT Outsourcing by : Stefan Blumenberg
Download or read book A Relational View on IT Outsourcing written by Stefan Blumenberg and published by ibidem-Verlag / ibidem Press. This book was released on 2012-07-24 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sound contracts are an obvious necessity for an IT outsourcing relationship, but they are by far not the only prerequisite for achieving a truly successful relationship. Companies that establish successful outsourcing implement active relationship management in order to reach a good relationship quality. However, relationship quality as a central concept in IT outsourcing governance has not been thoroughly analyzed and applied yet, neither in scientific literature nor in practice. Stefan Blumenberg addresses these shortcomings and shows how relationship quality can be measured as a seven-dimensional construct and which are the crucial factors that are required to achieve high-quality relationships. Based on a case study series with 18 banks and their respective IT service providers in Germany, Blumenberg demonstrates that knowledge transfer mechanisms strongly influence relationship quality. Banks with clearly defined contact structures (e.g. retained organizations) and knowledge transfer mechanisms for exchanging implicit and explicit knowledge (e.g. trainings, job rotation) exhibit a good relationship quality and, as a result, achieve a successful outsourcing relationship.
Book Synopsis Governance Mechanisms in Information Technology Outsourcing by : Kiron Ravindran
Download or read book Governance Mechanisms in Information Technology Outsourcing written by Kiron Ravindran and published by . This book was released on 2010 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt: While the dominance of Information Technology Outsourcing (ito) as a sourcing strategy would seem to indicate successful and well-informed practice, frequent examples of unraveled engagements highlight the associated risks. Successful instances of outsourcing suggest that governance mechanisms effectively manage the related risks. This dissertation consists of three related essays; the first studies the risky, and therefore interesting, practice of asset transfer, while the next two essays examine complementary mechanisms to mitigate the risk of outsourcing. Before proceeding with the formal analyses, I first present a brief overview of the industry structure and draw out critical issues. From examples of failed outsourcing engagements, I summarize the salient governance issues and the role of contracts in successful governance. Asset Transfer, a common element in ito, amplifies the inherent challenges associated with outsourcing by placing both parties in a situation of bilateral dependence. Resource Based View and Property Rights Theory offer rationales for this risky practice; however, either theory by itself offers incomplete predictions on the suitability of an asset for transfer. Therefore, in my first essay, I propose a framework that combines the predictions of both theories to describe candidate assets for transfer. I test this using two well-regarded cases in outsourcing. In the next chapter, I address the central role of asset transfer and contract structure in outsourcing. I develop a theoretical framework to derive propositions on how contracts mitigate this risk of opportunistic behavior. Using econometric analysis, I compare ito contracts that include asset transfer to those that do not. I show that contract design is significantly affected by asset transfer. Further, I find that several clauses complement each other in protecting both parties against the risks associated with asset transfer. Prior research has established that "relational" governance complements formal contractual governance. However, both rely on stringent assumptions about the mechanism of enforcement. In my final essay, I propose a third alternative based on a firm's position in an inter-organizational network of trading partners. This network acts as a conduit for the exchange of information on the trade relationship. A centrally located firm is more widely observed and as a result, its position in the network is likely to serve as an implicit deterrence to opportunistic behavior. Based on a large dataset of public ito announcements, I find that being associated with central trading partners is likely to predict longer contract duration even after controlling for a number of alternate causal explanations. [The dissertation citations contained here are published with the permission of ProQuest llc. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page: http://www.proquest.com/en-US/products/dissertations/individuals.shtml.].
Book Synopsis Hierarchies, Relational Contracts and New Forms of Outsourcing by : Ulrike Muehlberger
Download or read book Hierarchies, Relational Contracts and New Forms of Outsourcing written by Ulrike Muehlberger and published by . This book was released on 2005 with total page 27 pages. Available in PDF, EPUB and Kindle. Book excerpt: We observe that economic restructuring is significantly changing organizational governance. On the one hand, we witness an increase in mergers amp; acquisitions, which substitutes markets for hierarchies and, on the other hand, we see an increase in outsourcing and subcontracting activities, appearing to replace hierarchies by markets. However, there is evidence that an increasing part of outsourcing activities mix hierarchies with market forms of governance. The key argument of this paper is that firms have established governance structures based on markets, hierarchies and self-enforcing relational contracts so that they are able to keep a substantial amount of control despite of sourcing out labour. Furthermore, we argue that such hierarchical forms of outsourcing produce dependency. Using empirical evidence of the Austrian insurance industry, it is demonstrated that dependency is created, firstly, by the contractual restriction of alternative uses of resources, secondly, by support measures that bind the upstream party closely to the downstream party, thirdly, by relationship-specific investments made by the upstream party, and fourthly, by authority elements.
Book Synopsis IT Outsourcing Part 2: Managing the Sourcing Contract by : Jane Chittenden
Download or read book IT Outsourcing Part 2: Managing the Sourcing Contract written by Jane Chittenden and published by Van Haren. This book was released on 2020-06-11 with total page 87 pages. Available in PDF, EPUB and Kindle. Book excerpt: IT Outsourcing Part 2: Managing the Sourcing Contract covers all the processes for managing the contract, from the transition phase through to normal operational service and contract termination. Developed for IT practitioners as well as commercial and contract managers, this expert guide provides practical and concise advice on best practices in: a) good contract development as the foundation for contract management (especially service quality, performance measurement and communications); b) an appropriate governance framework; c) selecting the right individuals, with appropriate authority in key roles; d) the appropriate use of external expert advice; e) continuity of people involved in the contract, right from the early stages of the RFP through transition to everyday operational service; f) effective relationship management, with mutual respect and good communications; g) a collaborative customer-driven business attitude based on mutual trust and understanding and flexibility in day-to-day administration of the contract, with willingness for a win-win approach when problems arise. This title complements IT Outsourcing Part 1: Contracting the Partner and, together, these two guides provide readers with a comprehensive best practice approach to this important business discipline.
Book Synopsis Revisiting the Interplay Between Contractual and Relational Governance by : Zhi Cao
Download or read book Revisiting the Interplay Between Contractual and Relational Governance written by Zhi Cao and published by . This book was released on 2016 with total page 77 pages. Available in PDF, EPUB and Kindle. Book excerpt: Although extant literature has shown that formal contracts and relational governance play a key role in interorganizational relationships, the nature of their interplay still remains equivocal. To better understand the relationships between contractual and relational governance, we conducted a qualitative review and meta-analysis of the existing literature. Meta-analytic results from 33,051 interorganizational relationships across 149 empirical studies have indicated that contractual governance is positively related to both sides of relational governance -- trust and relational norms. Our results have also indicated that contracts, trust, and relational norms jointly improve satisfaction and relationship performance and jointly reduce opportunism. These findings provide strong evidence for the complementarity arguments of the contractual-relational governance relationships and their joint impacts on performance. We also found that the mutual relationships between contractual and relational governance are moderated by the institutional environments, the interorganizational relationship type and length, and the construct measurement of contracts. Overall, this study provides new insights on when contractual and relational governance complement or substitute each other. We discuss the implications of our study for theory and practice and propose a research agenda for future research on governance in interorganizational relationships.
Book Synopsis New Studies in Global IT and Business Services Outsourcing by : Julia Kotlarsky
Download or read book New Studies in Global IT and Business Services Outsourcing written by Julia Kotlarsky and published by Springer. This book was released on 2011-10-09 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book contains 11 carefully revised and selected papers from the 5th Workshop on Global Sourcing, held in Courchevel, France, March 14-17, 2011. They have been gleaned from a vast empirical base brought together by leading researchers in information systems, strategic management, and operations. This volume is intended for use by students, academics, and practitioners interested in the outsourcing and offshoring of information technology and business processes. It offers a review of the key topics in outsourcing and offshoring, populated with practical frameworks that serve as a tool kit for students and managers. The topics discussed combine theoretical and practical insights, and they are extensively illustrated by case studies from client and vendor organizations. Last but not least, the book examines current and future trends in outsourcing and offshoring, paying particular attention to how innovation can be realized in global or outsourced software development environments.
